Eleni Greenwood Jaswa

UCSF

Rated 10
Strongly recommend: 100%10
100% strongly recommend
2 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.1
5.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Weill Cornell
Residency
UCSF
Fellowship
UCSF

How Doctor Communicates

not available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Eleni Greenwood Jaswa works at

UCSF
Rated 8.2
Strongly recommend: 64%Neutral: 18%Don't recommend: 18%8.2

Explore Clinic
San Francisco
499 Illinois Street
San Francisco, CA 94158

2 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 37 - 39
1 Fertility Medications
Diminished Ovarian Reserve
Unexplained
South Asian
Income $200K - $499K
1st of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Jaswa is very empathetic and personable...We have joint decision making with her...low ovarian reserve...feel like I am talking to my honest and compassionate doctor friend...takes into account my family, my financial circumstances, my personal background...is also realistic without being cold or mean
Strengths [of UCSF]: World-class research, university based so not profit driven (the doctors are salaried so not incentivized by the number of procedures)...a nice array of protocols including doing a 3-day transfer...Eugenia before so she was super excited and helpful when we came back
How was your experience with Eleni Greenwood Jaswa at UCSF?
I feel like I am talking to my honest and compassionate doctor friend. She takes into account my family, my financial circumstances, my personal background. For example, I am from a minority group that is grossly under-represented in research. Dr Jaswa is very aware of this and engaged to have culturally appropriate discussions around this. She is also realistic without being cold or mean. Given fertility is such a difficult and emotive health topic, I weirdly leave every meeting with her feeling positive and optimistic.
What's one piece of advice would you give a prospective patient of Eleni Greenwood Jaswa at UCSF?
If you have a hunch, she will listen and look into your concerns and provide you evidence. Be bold and ask her questions.
During treatment, were you treated like a number or a human with Eleni Greenwood Jaswa at UCSF?
Dr Jaswa is very empathetic and personable in a system that treats people like numbers. She is aware of my background as a scientist and works with me on the data, rather than reciting what she learnt in medical school. We have joint decision making with her - which I LOVE. She is open to listening to the data from me and making a joint decision. For example, I have a benign fibroid that has caused me no issues. One of the Drs at the clinic Dr Mok-Lin was examining me and insisted I have surgery on this fibroid otherwise I would never get pregnant. I looked at the data and shared it with Dr Jaswa, she agreed that it was aggressive and not warranted. I was able to have a successful first pregnancy, without such severe surgical intervention.
Describe the protocols Eleni Greenwood Jaswa used in your cycles at UCSF and their degree of success.
We have had one successful ICSI treatment resulting in our first child. We needed help to add to our family and she has let us try only with meds for 6-8 months before we go onto our ICSI cycle. As the one before is 'tried and true' we will use that. This is one of the first clinics that is proactive in using an Estrace priming cycle. If you have low ovarian reserve, this is a miracle worker. You take estrogen before your period and then do the GonalF/Menupur treatment as normal.
Describe your experience with your nurse at UCSF. (Assigned nurse: Eugenia)
I worked with Eugenia before so she was super excited and helpful when we came back. I think knowing the clinic helps. The first time was harder and you had to be really proactive as they are busy and sometimes miss things.
Describe your experience with UCSF.
Strengths: World-class research, university based so not profit driven (the doctors are salaried so not incentivized by the number of procedures) so you get really honest evaluations of what is possible, a nice array of protocols including doing a 3-day transfer - which many clinics do not do, but how I got my first child.
Describe the costs associated with your care under Eleni Greenwood Jaswa at UCSF.
The first time we had Progyny but now we are out of cycles. Now our insurance covers 50% or the clinic allows 60% of full cost for self-pay. Per appointment is is a few hundred dollars. The full cost of one ICSI with meds and procedure is prob around $15,000 self pay
Describe Eleni Greenwood Jaswa's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
The first time she only did one egg when I was 36. Now I am 39 she recommends 2 eggs.
What specific things went wrong at UCSF?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at UCSF.
The clinic is pretty well run. However, they don't always know where to send medication and I had some issues with this the first time arounds.
10
Doctor
Eleni Greenwood Jaswa
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, 22 Eggs Frozen
NPS
10
NPS
9
Age 34 - 36
2 Egg Freezing
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Jaswa is incredibly warm and compassionate. UCSF is a teaching hospital so I didn't always get to see her...Nonetheless I felt like Dr Jaswa truly cared about how I was feeling, how I was responding to treatment, and how I felt about the outcomes...made herself available to answer questions. I never felt rushed when I spoke with her. I was disappointed in the number of eggs retrieved in my first cycle, so Dr Jaswa reviewed my medications and how I responded and proposed a new protocol for my second cycle, which was more successful...
This clinic [UCSF] is great for care, compassion, and expertise. I was happy with all the doctors and nurses that I interacted with. Likewise with anyone in reception. But the billing department is TERRIBLE...I am constantly getting billed for services I don't owe...don't blindly pay bills received from UCSF CRH. Take a close look and determine if you think you really owe it; push back if you think you don't...
How was your experience with Eleni Greenwood Jaswa at UCSF?
Dr Jaswa is compassionate and warm. She is patient and made herself available to answer questions. I never felt rushed when I spoke with her. I was disappointed in the number of eggs retrieved in my first cycle, so Dr Jaswa reviewed my medications and how I responded and proposed a new protocol for my second cycle, which was more successful (yay!).
What's one piece of advice would you give a prospective patient of Eleni Greenwood Jaswa at UCSF?
You probably won't get to see Dr Jaswa very often (due to the style of the UCSF clinic), but you should absolutely take advantage of the portal and send along all your questions to the care team. They'll get back to you, and if you have concerns that you'd like Dr Jaswa to address specifically, they will forward to her for her response.
During treatment, were you treated like a number or a human with Eleni Greenwood Jaswa at UCSF?
Dr Jaswa is incredibly warm and compassionate. UCSF is a teaching hospital so I didn't always get to see her; additionally, because of covid many of our visits were over Zoom. Nonetheless I felt like Dr Jaswa truly cared about how I was feeling, how I was responding to treatment, and how I felt about the outcomes.
Describe the protocols Eleni Greenwood Jaswa used in your cycles at UCSF and their degree of success.
1st protocol (age 33): A week following ovulation, I started estrogen patches (replaced patch once every 48 hours) until my period. Once I got my period, I went in for a baseline ultrasound and bloodwork and then began injecting 150mg of Gonal F and 150mg of Menopur nightly. I was responding very quickly -- some of my follicles were growing much more quickly than others -- so by day 4 I started injecting cetrotide in the mornings to slow/prevent ovulation of the biggest follicles. I triggered on day 7 of medications with 5,000mg of Novarel/Pregnyl and 450mg of Gonal F. They retrieved 15 eggs, but 2 were too mature and 3 were immature, so they froze 10. 2nd protocol (age 35): Because my eggs hadn't really grown synchronously last time, resulting in too much dispersion in maturity, Dr. Jaswa suggested trying the lupron-down protocol to start my cycle. The idea was to better suppress my cycle at the start so that the follicles would grow together. This was more or less successful. One week following ovulation, I started injecting 10 units of Lupron nightly. On day 12, I went in for a baseline ultrasound and bloodwork; I had one more night of Lupron injections and on day 13 I began injecting 150mg of Gonal F and 150mg of Menopur nightly. I went in for ultrasounds and blood work every couple days. Again, I was responding very quickly to medication, but this time my follicles at least were growing more in synch. I triggered on day 7 of medications with 10,000mg of Novarel/Pregnyl and 450mg of Gonal F. They retrieved 12 eggs and all were mature and frozen.
Describe your experience with the nursing staff at UCSF.
I worked most closely with Roshi, who was wonderful. Quick to respond to my portal messages and very sweet and compassionate. She answered most of my questions and directed a couple to Dr Jaswa when she wasn't sure.
Describe your experience with UCSF.
This clinic is great for care, compassion, and expertise. I was happy with all the doctors and nurses that I interacted with. Likewise with anyone in reception. But the billing department is TERRIBLE. They seem to be almost completely incompetent. Several examples: (1) the financial navigators don't actually tell you anything about how to help pay for your services. I found out through my nurse during my first cycle that ARC Fertility offers a pre-negotiated egg freezing package with UCSF that lowers the cost of the cycle to $7,100, compared to the $8,500+ I was being quoted by the billing department. Thank goodness she told me, or I'd never have known. I have a friend who also used UCSF and no one told her about ARC - I did. (2) I am constantly getting billed for services I don't owe. When I paid through ARC, ARC submitted a payment to UCSF to cover my cycle. Yet I continue to receive bills from UCSF for $2,000+. Advice for others: don't blindly pay bills received from UCSF CRH. Take a close look and determine if you think you really owe it; push back if you think you don't. (3) Multiple friends have been told that they couldn't charge their insurance for general office visits or consultations, paid out of pocket, and then had their insurance billed.
Describe the costs associated with your care under Eleni Greenwood Jaswa at UCSF.
Egg-freeze cycle: $7,117 (package through ARC Fertility which included monitoring appts, ultrasounds, retrieval, anesthesia, freezing + 5 years of storage) Medications: ~$3,800 (purchased through Alto Pharmacy)
10
Doctor
Eleni Greenwood Jaswa
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5