Rated 8.9
Strongly recommend: 66%Neutral: 24%Don't recommend: 10%8.9
66% strongly recommend
9 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.2
9.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.8
4.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Tor Vergata
Residency
Michigan State U
Fellowship
U of Michigan

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Emma Giuliani works in 1 office at

The Fertility Center of Michigan
Rated 8.5
Strongly recommend: 64%Neutral: 26%Don't recommend: 10%8.5

Explore Clinic
Grand Rapids
3230 Eagle Park Drive NE., Suite 100
Grand Rapids, MI 49525

9 patient reviews

LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
8
NPS
10
Age 41
3 IUI
Donor Sperm
Income $100K - $199K
Entrepreneur
2nd of 2 Docs
2 IUI With Other Docs
IVF With Other Docs
Donor Sperm With Other Docs
LGBTQ+
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Giuliani went above and beyond our expectations...was caring and empathic while answering any questions we had...took the time needed to discuss all our previous fertility experiences...After all our appointments she made sure to inform us she was always available for any questions or concerns that arise by email or by calling the office.
My significant other and I felt comfortable and respected at all times during our process with the Fertility Center [of Michigan]...successful in creating a warm, and caring environment for patients and their significant others...were always kind and compassionate. They seemed very well informed...Very caring and helpful with this process
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
We felt Dr. Giuliani went above and beyond our expectations. Dr. Giuliani was our second fertility doctor that we have received treatment from. We had transferred to her clinic after a miscarriage and wanting a fresh start to move forward in a timely fashion. She was caring and empathic while answering any questions we had. She took the time needed to discuss all our previous fertility experiences. We had one miscommunication in regards to our medication protocol that was quickly addressed after we had brought it up to her staff. After all our appointments she made sure to inform us she was always available for any questions or concerns that arise by email or by calling the office.
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
Be specific, ask for what you need and be willing to have a conversation about it. In our situation we had had a previous pregnancy with a different Doctor, with a known protocol that had resulted in pregnancy. We would have liked to stick with that same plan. We had briefly mentioned that in our consult but when the time came to start the new medication protocol they had been modified from our original plan.
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
Dr Guiliani provided us with the guidance and information necessary to continue with our fertility treatment. We felt she was very empathetic, and at no time did we feel like a number, rather, we felt like a cared for patient.
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
While we are just starting an IVF cycle and have not received specifics for this plan yet. Our IUI cycles were starting with a Femara only and 2 hybrid cycles with Femara/Menopur. She was adamant about trying the Femara only cycle on the first round to see how my body responded. Our first was 3-2.5 Femara tablets in the am for 5 days with a trigger shot after ultrasound. Followed by insemination after 36 hours. The next 2 cycles were 3-2.5 Femara tablets for 5 days in the am, 5 days of 75 menopur with trigger shot after ultra sound. Followed by insemination after 36 hours. Every cycle I had 3 mature follicles.
How competent was Emma Giuliani at LGBTQ+ care?
Yes, we felt that Dr. Giuliani was welcoming and supportive of us being an LGBTQ+ couple. She understood our main concern of being 40 years old and trying to conceive. She explained all of our options, and had back and forth dialogue regarding what she thought was our best options and how we wanted to proceed with treatment.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They were always kind and compassionate. They seemed very well informed and were able to get answers if they did not know right away. Very caring and helpful with this process
Describe your experience with The Fertility Center of Michigan.
The clinic has been successful in creating a warm, and caring environment for patients and their significant others. The practice has also successfully created a structure that provides supportive patient/provider relationships. Although experiencing mostly a positive experience with the practice, there have been a few additional stressors. For example, there have been some miscommunications with billing (bills being paid but not reflected on the account) as well as medical records department requesting another copy of lab results that they have already received and reviewed. These miscommunications are minor, but can add additional stress to an already emotionally challenged situation.
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
IUI that included the procedure, ultrasounds, lab work and consultation was about $1500 per cycle. This cost did not include the cost of donor sperm or medications required for the cycle. Moving forward with IVF the cost to the fertility center is $6400, and to Ovation is about $14,000. These costs do not include required medications, ultrasounds, lab work, donor sperm or genetic testing.
Describe Emma Giuliani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
We are just starting the IVF process and do not have this information yet.
How competent was The Fertility Center of Michigan at LGBTQ+ care?
My significant other and I felt comfortable and respected at all times during our process with the Fertility Center.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at The Fertility Center of Michigan.
We had a meeting to explain and coordinate the process of the working with donor sperm banks. We were informed of the process, and required steps to complete prior to making a purchase. The process was simple, and we had no complications from either side.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to order appropriate test
  • Lost results
Describe the specific things that went wrong at The Fertility Center of Michigan.
My significant others lab results that were required prior to starting IUI were received, but then once we moved on to IVF the clinic was unable to find the results. When going for my full bloodwork required prior to starting IVF they missed some lab requisitions. The lab and myself were notified that they had to add on additional tests.
8
Doctor
Emma Giuliani
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
10
NPS
10
Age 33 - 34
2 IUI
1 IVF
Endometriosis
Poor Egg Quality
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
I really like Emma Giuliani and would recommend her to others seeking fertility treatment...she is very caring and compassionate. I feel like she genuinely cares about me and my treatment plan. She responded quickly when I would message the clinic with questions and it was relatively easy to get in for appointments with her when needed. We did not have a successful IVF cycle but I don't believe there was anything further Emma Giuliani could have done. We met with her after we received the bad news and she was very empathetic.
The [The Fertility Center of Michigan] office itself is nice and I liked that I was able to have all of my appointments including my egg retrieval surgery right there in the clinic instead of having to go to a hospital. I also like that IVF has it's own part of the clinic for meeting with the nurses. They were able to accommodate my work schedule for all of the IVF check-up appointments and I was able to have them all at 7am which was helpful.
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
I really like Emma Giuliani and would recommend her to others seeking fertility treatment. Like I mentioned before, she is very caring and compassionate. I feel like she genuinely cares about me and my treatment plan. She responded quickly when I would message the clinic with questions and it was relatively easy to get in for appointments with her when needed. We did not have a successful IVF cycle but I don't believe there was anything further Emma Giuliani could have done. We met with her after we received the bad news and she was very empathetic. She made suggestions on how we could alter the course of treatment if we decide to pursue another IVF cycle and was encouraging of trying again.
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
I feel like Dr. Giuliani cares about me as a person. She always asks how I am doing, not just physically, but mentally and emotionally as well. She would offer referrals to the clinic counselor if needed and called to check on me after my egg retrieval and after we received some very hard news regarding our cycle. I genuinely feel like she cares about her patients.
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
I took Gonal-F, Menopur, and Cetrotide during my IVF cycle. I had a Lupron trigger shot and then took Orilissa after the egg retrieval to suppress endometriosis. They retrieved 18 eggs during my egg retrieval, 12 were mature, 10 fertilized, 2 made it to blastocyst, but after PGT-A testing both embryos came back abnormal so we were unable to transfer them.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The nursing staff were very supportive and helpful. We met with them many times during the stims process for ultrasounds and appointments. They were very helpful in demonstrating how to mix and inject the medications. The clinic also provided a thoughtful giftbag when we started stims which included a journal, encouragement cards, and other nice items. I thought it was a nice touch to offer during a really emotional and stressful time. The nursing staff was also very efficient in taking blood samples and performing the ultrasound checks. Many times I did end up having the same nurse which I liked.
Describe your experience with The Fertility Center of Michigan.
I like the clinic overall. They have several offices so they have one main phone number to call and you are directed appropriately from there. I liked that they have a dedicated IVF extension to call and that they have the option to connect with a nurse after hours if needed. The office itself is nice and I liked that I was able to have all of my appointments including my egg retrieval surgery right there in the clinic instead of having to go to a hospital. I also like that IVF has it's own part of the clinic for meeting with the nurses. They were able to accommodate my work schedule for all of the IVF check-up appointments and I was able to have them all at 7am which was helpful. I also like that they use MyChart so I could message a nurse/my doctor with any questions and they are very quick to respond or they would give me a call if my question was better answered over the phone instead of through message. We received some very hard news during our cycle and one of the doctors called to check on me a few days after. The clinic also called me after I had surgery for endometriosis to see how I was recovering and if I needed anything. Overall I feel it is a quality clinic. We unfortunately did not have a success first cycle but are planning to use the clinic again when we try IVF again.
10
Doctor
Emma Giuliani
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 26 - 28
Anovulation
PCOS
European
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Giuliani treats you with all the respect you deserve...gentle and explained the process and answered all my questions without making me feel rushed...appropriately reassuring you without giving false hope...educated me on the risks of transferring multiples and ultimately let me decide on transferring 1 or 2...We decided to transfer 2 again and I got pregnant with our twins...did not judge and expressed excitement and encouragement
The office is very clean, all the staff are welcoming and considerate...The process is explained very well and there is a lot of support for emotional and mental health...The nursing staff are very friendly, answer all your questions, and get back to you in a prompt manner when leaving a message or voicemail...I wish they would have explained this was out of their area of expertise and to ask my OBGYN.
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
Dr. Giuliani treats you with all the respect you deserve. She is gentle with her words when difficult situations come up in treatment and lets you get out all your worries and fears, while appropriately reassuring you without giving false hope. She is your biggest cheerleader and truly is so kind. During appointments, she is very gentle and explains every part of the process. She does not make you feel rushed and answers all your questions. She remembers details of your life so you don’t feel like another number.
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
The process of IVF is so incredibly difficult whether you are trying for your first or adding another child to your family. Choosing a doctor who is understanding, nonjudgmental, and encouraging can be so hard when your own voice in your head is trying to bring you down. Having a good doctor can totally change your mindset. If you want to be with someone who will be you peace throughout your fertility journey, then I could advise to pursue Emma Guiliani as a doctor. Even if her appointments book further out, it is worth every second of the wait.
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
She was always so kind. She was gentle and explained the process and answered all my questions without making me feel rushed. She remembered details of my life which made me feel cared for. She did not judge and expressed excitement and encouragement in a process which can be very difficult.
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
I previously had one IVF success baby after transferring 2 embryos prior to meeting Dr Guiliani. When we decided to grow our family, she explained that we could transfer 2 again as before or we could transfer 1 and grow our day 3 embryos to the blastocyst stage. She gave us her professional opinion but ultimately left it up to us. We decided to transfer 2 again and I got pregnant with our twins. We now have 3 beautiful boys. We are currently in the process of adding one final baby to our family. After meeting with Dr Giuliani, she advised we transfer only one this time and grow our our remaining day 3 embryos to decide which single blastocyst to transfer. We agreed with this plan and are now only being held back by the financial aspect of this transfer. Dr Giuliani had me do another SHG test and look over my c section scar before moving forward with this process and everything is ready to go.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The nursing staff are very friendly, answer all your questions, and get back to you in a prompt manner when leaving a message or voicemail.
Describe your experience with The Fertility Center of Michigan.
The office is very clean, all the staff are welcoming and considerate. If you have children and are adding to your family by attending the fertility center, previous children are not advised to be brought to appointments. For single moms, stay at home moms, etc who do not have a childcare option, this could be an issue with scheduling appointments. The process is explained very well and there is a lot of support for emotional and mental health.
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
My previous frozen transfer cost about $5,000 with the procedure, medication costs, etc. this upcoming cost for a single frozen transfer while growing my remaining embryos to the blastocyst stage will be closer to $7,000-10,000
Describe Emma Giuliani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Dr Giuliani educated me on the risks of transferring multiples and ultimately let me decide on transferring 1 or 2. Now that I have had a multiple birth, she recommends only transferring a single embryo as we now have 3 children. I have not had any concerns or issues with my pregnancies and she believed if we only wanted one more to complete our family, a single transfer would be best after growing them to the blastocyst stage. She explained in doing so, it would increase the risk of the embryo implanting, rather than the single day 3 embryo.
What specific things went wrong at The Fertility Center of Michigan?
  • Provided conflicting information
Describe the specific things that went wrong at The Fertility Center of Michigan.
When I first found out I was pregnant with my twins, I was informed that one of them could potentially have a genetic issue based on the size of my baby’s yolk sac. After being discharged and referred back to my OBGYN, we discovered this was not a concern. I unfortunately had several weeks between these appointments of worrying whether my baby was okay. I wish they would have explained this was out of their area of expertise and to ask my OBGYN. If that would have been advised, I would have saved myself less stress and anxiety.
10
Doctor
Emma Giuliani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
7
Age 35
4 IUI
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Unexplained
European
Income $200K - $499K
Writer
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
While you do not see the doctor much at this clinic and most everything is managed by the nursing staff, Dr. Giuliani has been accessible and responsive when needed. ..She also changed her schedule to be the one doing my retrieval, and knew I was very nervous...She is so kind and warm, and for me who has an extreme fear of medical environments, made this process bearable. She answers all of my questions, is open to ideas, calls personally when needed, and I can tell truly wants our success
I would say the clinic [at The Fertility Center of Michigan] is average. I would not stay at this clinic if it were not for my doctor (and convenience). They overall are fine/average. Facilities are getting somewhat dated, though are fine. I think they could do a lot to increase their patient privacy (e.g., check in location and process; blood draw area; sound proofing). My biggest issues have been with billing
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
While you do not see the doctor much at this clinic and most everything is managed by the nursing staff, Dr. Giuliani has been accessible and responsive when needed. She is so kind and warm, and for me who has an extreme fear of medical environments, made this process bearable. She answers all of my questions, is open to ideas, calls personally when needed, and I can tell truly wants our success.
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
Don't be afraid to proactively ask all of your questions (and have a list beforehand) and advocate for yourself.
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
Dr. Giuliani is so kind, caring, relatable, and accommodating. She has even called me a few times to reassure me or to explain something further. She also changed her schedule to be the one doing my retrieval, and knew I was very nervous. She is the singular reason why I am remaining at this clinic.
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
The first cycle I was on a standard protocol with birth control priming, 75 IU Menopur, 150 Gonal-F that was upped to 300 Gonal-F about halfway through, and then Ganirelix after 5 days of stims. We stimmed for 10 days. I had a lead follicle and they only retrieved 3 eggs (none got to blast). The second cycle, we did estrogen and then added progesterone for priming to try and avoid a lead follicle. Also, due to poor response the first time, we upped dosages to 150 IU Menopur, 300 Gonal-F, and also added 24 IUs Omnitrope during stims (first 10 days) and Dexamethasone -- both trying to improve egg quality. We retrieved 9 eggs, 8 mature, 7 fertilized, 1 blast (currently in PGT testing). We are starting priming for cycle 3, with predicted same protocol as cycle 2.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I do wish I had one primary nurse, but it rotates between all of them with whomever is available. I would say I've had a mixed bag, with some of them being much more detailed, compassionate, and/or responsive than others. No big issues, though I did have to catch a couple of things personally that have been missed over the months. Some are more willing to answer all of the questions and spend more time with you than others. Overall, a good experience.
Describe your experience with The Fertility Center of Michigan.
Outside of Dr. Giuliani and the PAs and some of the nurses, I would say the clinic is average. I would not stay at this clinic if it were not for my doctor (and convenience). They overall are fine/average. Facilities are getting somewhat dated, though are fine. I think they could do a lot to increase their patient privacy (e.g., check in location and process; blood draw area; sound proofing). My biggest issues have been with billing (you have to keep track of every line item and be on top of them!) and with their lab getting outsourced this past year. I'm not confident in their lab and they have a complete lack of transparency, too. That would be the biggest question of staying at this clinic for me.
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
IUIs were about $1000 each between the sperm prep and the insemination. IVF was about $25,000 per retrieval cycle including about $6300 for the clinic, $13,000+ for the lab (including ICSI and PGT biopsy), $500 mobile anesthesia, $3500-$5800 meds (third party), ~$200/ultrasound, $475++ for PGT shipping and testing (depending on number of embryos tested). We have not gotten to the transfer stage yet.
Describe Emma Giuliani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
We have not gotten to embryo transfer yet, but they will recommend one tested embryo at a time.
What specific things went wrong at The Fertility Center of Michigan?
  • Lost paperwork
Describe the specific things that went wrong at The Fertility Center of Michigan.
They got mixed up on my dosages, they did not send copies of a couple of bills or the presentation on genetic testing information, and they had said they would. One time they sent my prescriptions to the wrong pharmacy and I had to call and get it switched over. Their lab (which was bought out last year) has a complete lack of transparency in their billing and communication processes.
10
Doctor
Emma Giuliani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
8
NPS
10
Age 32
European
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Giuliani is personable and really tries to do best by her patients. She has a quick response time in getting a hold of her online and you can get in for an in person consult whenever you request. She communicates well with the nurses and helped us feel validated in our loss and gave us treatment options that made sense moving forward to help us continue to grow our family...She validated my feelings and was encouraging
[The Fertility Center of Michigan] Strengths: easy to get a hold of, they return messages and calls in a timely manner Weaknesses: hours of operation can make it tricky to navigate appointment times with a typical 8-5 work schedule as they are only open 8-4pm...I have had encounters with a variety of the nurses. All of them were very kind, detail oriented in describing results and next steps, and were compassionate in our process.
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
Dr Giuliani is personable and really tries to do best by her patients. She has a quick response time in getting a hold of her online and you can get in for an in person consult whenever you request. She communicates well with the nurses and helped us feel validated in our loss and gave us treatment options that made sense moving forward to help us continue to grow our family.
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
Be very open with what you are looking for and how aggressive you want to start treatment - Dr Giuliani will support the level of treatment desired
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
Dr Giuliani followed up with phone calls after becoming pregnant (which ended in a miscarriage), when the ultrasounds were not looking promising. She validated my feelings and was encouraging. She also responds quickly and personally to messages on the portal and talks options out regarding next steps in treatments.
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
Femara with timed intercourse or IUI - she allowed my husband and I to choose IUI or timed intercourse each cycle. Femara with Gonal F injections and timed intercourse
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I have had encounters with a variety of the nurses. All of them were very kind, detail oriented in describing results and next steps, and were compassionate in our process.
Describe your experience with The Fertility Center of Michigan.
Strengths: easy to get a hold of, they return messages and calls in a timely manner Weaknesses: hours of operation can make it tricky to navigate appointment times with a typical 8-5 work schedule as they are only open 8-4pm.
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
IUI all in was about 800 dollars. Femara with monitoring and times Intercourse was minimal and had insurance coverage with 50 dollars a month for a trigger shot. Femara with injections was about 200 a month plus ultrasound and blood work which insurance covered.
Describe Emma Giuliani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
N/a
8
Doctor
Emma Giuliani
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
8
Age 30 - 31
1 IUI
Male Factor
PCOS
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
10 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Giuliani was very personable and took a thorough history from me. We have met 3 times via virtual appointments and she even called me personally after I had sent a patient portal message. [She] sent my husband to get checked out which led to us learning he had a pituitary tumor, no one else had even thought of this. Dr. Giuliani has been honest about next steps in treatment...She was also very honest that we may need to consider IVF and provided some information on that as well, since we have some male factor issues as well as PCOS.
[The Fertility Center of Michigan] is definitely a clinic that you have to keep track of your care somewhat. Meaning you should follow up with the nurses/scheduling/billing if you haven’t heard from then when you were supposed to. You do have to do some of your own benefits investigating because the billing doesn’t look into it thoroughly...There are a lot of nurses in the office and some are great and effectively communicating and others do not have much compassion. So far the nurses have all responded in a reasonable timeframe when I have called or sent patient portal messages.
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
Dr. Giuliani was very personable and took a thorough history from me. We have met 3 times via virtual appointments and she even called me personally after I had sent a patient portal message. Dr. Giuliani sent my husband to get checked out which led to us learning he had a pituitary tumor, no one else had even thought of this. Dr. Giuliani has been honest about next steps in treatment.
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
Take notes during the appointment and don’t be afraid to ask any questions.
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
I felt like a human because Dr. Giuliani was personable and engaged in conversation other than just what we were meeting about such as asking about my work.
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
Dr. Giuliani suggested we start with timed intercourse cycles with the option to add IUI at any time. We opted to do several timed intercourse cycles first. Dr. Giuliani suggest we try clomid as I had done several cycles with femara previously. She also suggested a mid cycle ultrasound and trigger shot with the timed cycle which I hadn’t done previously. When we were ready to add IUI Dr. Giuliani met with us to discuss that in further detail and answer any questions we had. She was also very honest that we may need to consider IVF and provided some information on that as well, since we have some male factor issues as well as PCOS.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
There are a lot of nurses in the office and some are great and effectively communicating and others do not have much compassion. So far the nurses have all responded in a reasonable timeframe when I have called or sent patient portal messages.
Describe your experience with The Fertility Center of Michigan.
This is definitely a clinic that you have to keep track of your care somewhat. Meaning you should follow up with the nurses/scheduling/billing if you haven’t heard from then when you were supposed to. You do have to do some of your own benefits investigating because the billing doesn’t look into it thoroughly. For example they only looked up my benefits online and would not call to see if something was covered when I said it should be, I had to call on my own.
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
My ultrasounds and office visits were billed to insurance, although I was not aware of the cost associated with speaking with the nurse after some of my ultrasounds so that was an extra cost. My portion of my first IUI was billed to insurance as I had asked, we did pay out of pocket for the semen was which was $375. Total cash price for each IUI is currently $800, up from $650 last year.
Describe Emma Giuliani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
We have not reached this step in treatment.
9
Doctor
Emma Giuliani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
5
NPS
3
Age 38 - 39
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I think [Dr. Emma Giuliani] is really nice, and we’ll intentioned. I think overall the clinic runs poorly with lack of communication between the departments— which probably makes it hard for her to do her job. I do find speaking on the phone with her difficult as it’s sometimes hard to understand what she’s saying. More in person meetings would be valuable. I also think we should have a set meeting after each retrieval to go over what worked and what didn’t. And what if anything we need to change.
No departments [at The Fertility Center of Michigan] communicate with one another. I am often left waiting for call backs. Confused about billing and unsure of what next steps are. And nobody ever seems to know right from left when I ask questions...Recently the nursing team ‘forgot’ To call me with my plan for the evening. Luckily I saw the doctors notes in my online chart so I was able to continue. Additionally I got scheduled for a sonohystogram which I did not need, which caused confusion with billing and nursing staff.
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
I think Dr G is really nice, and we’ll intentioned. I think overall the clinic runs poorly with lack of communication between the departments— which probably makes it hard for her to do her job. I do find speaking on the phone with her difficult as it’s sometimes hard to understand what she’s saying. More in person meetings would be valuable. I also think we should have a set meeting after each retrieval to go over what worked and what didn’t. And what if anything we need to change.
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
Do a lot of your own research, and demand time.
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
I have only had one official meeting with Dr. G which was the initial consult. She has called a few times, but only after I have requested. I don’t feel like my DOR and balanced translocation are taken into consideration for our treatment plan. I’ve been left to make tough calls like canceled with little to no guidance. Also she has never been the doctor to perform my egg retrievals.
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
I was on the highest dose of meds she said she could prescribe. We added HGH for the second retrieval to help with embryo survival. Still waiting on results for that. Was never given much explanation for anything else really.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Emily)
Emily is great — and now that I’m able to meet with her in person it’s been even better. She even came back to see me after my egg retrieval which I thought was really nice.
Describe your experience with The Fertility Center of Michigan.
No departments communicate with one another. I am often left waiting for call backs. Confused about billing and unsure of what next steps are. And nobody ever seems to know right from left when I ask questions.
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
Close to 20K just for the three retrievals. Medicine, ultrasounds and bloodwork are all separate. When we complete our third retrieval we will have spent close to 75,000
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at The Fertility Center of Michigan.
Recently the nursing team ‘forgot’ To call me with my plan for the evening. Luckily I saw the doctors notes in my online chart so I was able to continue. Additionally I got scheduled for a sonohystogram which I did not need, which caused confusion with billing and nursing staff.
5
Doctor
Emma Giuliani
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
3
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
7
Age 29 - 30
4 Fertility Medications
Male Factor
Recurrent Pregnancy Loss
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Every interaction with Dr Giuliani has been good. She is so kind, takes the time to answer all my questions and doesn’t make me feel rushed, and overall has a positive attitude...She did a full evaluation of me and my partner. We got 2 diagnoses of septum uterus and mild male factor. I had surgical intervention, my husband was sent to a specialist (urologist). We then came up with a plan of a medicated cycle (letrozol, mid cycle ultrasound, and trigger shot). The first cycle resulted in a chemical pregnancy. We naturally conceived right after that miscarriage
Not great experiences with the staff [at The Fertility Center of Michigan] whom I communicate with on the phone and online (not sure if it’s nurses or techs). They never answer the phone, you have to wait for them to call you back and if you don’t answer then you are out of luck to communicate with them that day. I’ve had multiple people call me with the same results. I’ve had a ultrasound technician walk in and not know the ultrasound to to confirm or deny a blighted ovum when it’s clearly in my chart. I’ve had nurses tell me different things about my HCG numbers vs my doctor...
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
She is always, kind, compassionate, takes her time with me, values what I have to say, and she never makes me feel stupid. (In comparison to her male counterparts at the office, it’s night and day difference).
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
Don’t be afraid to ask many questions!
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
Every interaction with Dr Giuliani has been good. She is so kind, takes the time to answer all my questions and doesn’t make me feel rushed, and overall has a positive attitude. I love her!
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
She did a full evaluation of me and my partner. We got 2 diagnoses of septum uterus and mild male factor. I had surgical intervention, my husband was sent to a specialist (urologist). We then came up with a plan of a medicated cycle (letrozol, mid cycle ultrasound, and trigger shot). The first cycle resulted in a chemical pregnancy. We naturally conceived right after that miscarriage, she put me on progesterone, but that ended in a blighted ovum diagnosed at our first 6w ultrasound. After D&C and genetic testing that baby was found to have a genetic anomaly. We were advised to wait at least one cycle before we try again. We did a recurrent miscarriage blood panel, every thing was fine. She added baby aspirin to my daily vitamins. We did 3 more medicated cycles with the same dosage of letrozol for me because my body always responded well. This last cycle we conceived! We are 5 weeks today so hoping for our rainbow baby. We had met with Giuliani a few weeks ago to come up with a plan if this didn’t work, we had a plan in place to move onto IUI.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Not great experiences with the staff whom I communicate with on the phone and online (not sure if it’s nurses or techs). They never answer the phone, you have to wait for them to call you back and if you don’t answer then you are out of luck to communicate with them that day. I’ve had multiple people call me with the same results. I’ve had a ultrasound technician walk in and not know the ultrasound to to confirm or deny a blighted ovum when it’s clearly in my chart. I’ve had nurses tell me different things about my HCG numbers vs my doctor.
Describe your experience with The Fertility Center of Michigan.
Strengths- now an all woman doctor team who are all amazing. Weakness- office team are not good communicators. Be your own advocate, ask all your questions, if you don’t think what the nurse is saying is correct ask them to clarify with the Doctor.
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
Oh who knows! In 2021 we met our deductible bc of costs associated with going there but luckily our insurance covered a good amount.
Describe Emma Giuliani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
NA
What specific things went wrong at The Fertility Center of Michigan?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at The Fertility Center of Michigan.
I had a paper for work get lost when I dropped it off at the front counter. I’ve had nurses say different things about the same HCG number than my drsaid
10
Doctor
Emma Giuliani
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
10
NPS
10
Age 26 - 27
4 Fertility Medications
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Giuliani] is a wonderful provider! She explains things very clearly and concise. She is understanding and makes sure me as a patient understands the next steps for treatment. She always asks if I have any further questions or things to go over at the end of each visit. She truly cares about her patients....have done several medicated cycles along with timed intercourse/trigger shots. None of them have been successful but I have also learned a lot about my body during these cycles...
the whole clinic [The Fertility Center of Michigan] is very passionate in the work that they do. A weakness would be the communication between the clinic staff. A lot of times I am getting different answers between the doctor and nursing Staff...[nurses are] Very friendly and efficient. I saw a different one each time I’ve been there but all nursing staff are very approachable and very willing to answer any questions I may have had...
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
She is a wonderful provider! She explains things very clearly and concise. She is understanding and makes sure me as a patient understands the next steps for treatment. She always asks if I have any further questions or things to go over at the end of each visit. She truly cares about her patients
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
Ask every single question you have!
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
Emma Guiliani is a great doctor. She lets me explain how I am feeling and what my needs are and then explains all of her reasons for why we would go the route she is suggesting but always asks how I feel about her recommendations
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
I have done several medicated cycles along with timed intercourse/trigger shots. None of them have been successful but I have also learned a lot about my body during these cycles. When exactly I ovulate and what my symptoms are when ovulating
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Very friendly and efficient. I saw a different one each time I’ve been there but all nursing staff are very approachable and very willing to answer any questions I may have had.
Describe your experience with The Fertility Center of Michigan.
I would say a strength is that it seems the whole clinic is very passionate in the work that they do. A weakness would be the communication between the clinic staff. A lot of times I am getting different answers between the doctor and nursing Staff
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
$600
10
Doctor
Emma Giuliani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5