Verified
Verified
This patient has provided documentation of treatment at this clinic.
2018, Successful
Review of
We really liked Dr Flisser's approach to patient care. ... he explained things in ways that made sense to us and offered practical, results-oriented advice. I knew going in we'd need to use a donor egg, but my husband wasn't quite there. Dr. Flisser talked to my husband in a manner that clarified things for him and made him feel comfortable with the path forward. ... And he showed empathy, enthusiasm and authentic support throughout the process.
We loved the whole staff at RMA. Dara in particular was so helpful. She was responsive and no question was too small. ... Strengths: Great doctors and staff Psychologist on staff to meet with you about the process and also screen donors On site donor matching program Responsive and caring staff Good morning office hours Weaknesses: The office could use an update I was surprised they didn't offer more holistic services or talk about that more
How was your experience with Eric Flisser at RMA of New York?
We really liked Dr Flisser's approach to patient care. We didn't need a lot of "kumbai-ya" but we felt that he really listened, he explained things in ways that made sense to us and offered practical, results-oriented advice. I knew going in we'd need to use a donor egg, but my husband wasn't quite there. Dr. Flisser talked to my husband in a manner that clarified things for him and made him feel comfortable with the path forward. And throughout the whole process, he answered questions and talked about the process in a way that was reassuring. We were lucky in that we had a very smooth process to getting pregnant (great egg donor result, all of our embryos had great genetic testing results, we got pregnant from the first transfer) but I feel confident that if that hadn't been the case, Dr. Flisser would have been great in less than ideal circumstances.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Tell him up front where your head is at with the process. By being honest with him about how I felt and where my husband was with things, he was able to provide the appropriate information in a way that made us both feel really comfortable. He's more soft spoken and not a huge "talker" but I always felt that I got what I needed from every appointment.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr Flisser listened to us from the very beginning. He was able to explain his recommended approach in ways that worked for both me and my husband who process things differently. And he showed empathy, enthusiasm and authentic support throughout the process. I appreciated him always answering my questions in a way that made me feel like nothing was too small or dumb to ask and when I felt anxious, he responded with empathy.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
We went straight to donor egg because of my age and very low ovarian reserve. Due to the timing of things with our donor, we did a frozen cycle. We did the highest level of PGD testing available (with all the mosaic testing.) I took Estradol (2 and then 3 times per day), thyroid medication once a day (I was not on it previously but he likes your numbers low) and progesterone shots once a day starting four days before the transfer. We didn't want to choose the sex so they picked what they thought was the best embryo. I had a positive pregnancy from the first transfer. Post transfer, I stayed on all the medication throughout the ten weeks I was at RMA, tapering off the meds the last week.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Dara Berg)
We loved the whole staff at RMA. Dara in particular was so helpful. She was responsive and no question was too small. She got on the phone one weekend to talk to me about the donor process when we had concerns and when there was a small issue with how something was handled, she not only quickly put at us at ease, but she apologized which goes a long way. There was no defensiveness which I really appreciated. the whole staff was great. From the women taking blood in the morning to every person we interacted with throughout the process, they were helpful, empathetic, well-informed and enthusiastic. We felt very well cared for.
Describe your experience with RMA of New York.
Strengths:
Great doctors and staff
Psychologist on staff to meet with you about the process and also screen donors
On site donor matching program
Responsive and caring staff
Good morning office hours
Weaknesses:
The office could use an update
I was surprised they didn't offer more holistic services or talk about that more
Describe the costs associated with your care under Eric Flisser at RMA of New York.
$15.5K for egg donor and retrieval (shared cycle)
$10,350 for recipient treatment
psych orientation $300
$1.5K for genetic testing
$40 copay per visit
Medications - not sure exactly but around $1,000 with my coverage
What specific things went wrong at RMA of New York?
- Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
The only issue we faced was that our regular patient coordinator was off on the day we were told we had matched with a donor. The person who called wasn't aware that we had originally requested to be the sole recipient and it was for a shared cycle. It causes some confusion and stress for us initially, but over the weekend, our regular patient coordinator got in touch with us and when I voiced my concerns, got on the phone with me, explained the rationale, apologized for the mistake in how things were communicated (they felt it was a great match so at least wanted to offer us the opportunity.) And when we had additional questions to help make our decision, provided all the resources we needed to do so. So it ended up totally fine and we appreciated the effort that was made to fix the mistake in communication.
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