Eric Surrey

Individual interaction with Dr. Surry was very limited. During our entire journey I believe we only physically met him twice – during the consultation and embryo transfer. That said, we did speak to him on the phone twice; once to discuss genetic test results and finally when we were determined to move our embryos to another clinic. While our nurse was great, everything else about CCRM felt very much like a baby mill.

They [CCRM Colorado- Denver] did not have any protocols in place for dealing with a gay couple. We paid for the group meetings but were asked politely to not attend. They told our GC that that may required a second unnecessary quarantine. We were unable to select an egg donor even though they allowed us to view donors. The whole thing was very unfortunate. So much so that we moved clinics.

How was your experience with Eric Surrey at CCRM Colorado?

Each fertility journey is a bit different. As such, here is a little about our journey. From the start, we knew that we would need an egg donor and gestational carrier. As such, we worked with CCRM to select a donor and create embryos. Dr. Surry also evaluated our gestational carrier and managed the transfer. From a medical standpoint there was nothing particularly ‘complex’; healthy eggs, healthy sperm, healthy gestational carrier. In our interactions with Dr. Surry his perspective was that it was an ‘easy case’. That said, the administration of this process was a disaster. Also, our child was born with a significant physical disability. Interestingly, while this disability should have been identified while still under the care of CCRM, it was missed on every ultrasound.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Do not rely on reputation alone. Dr. Surry helped us create our family. CCRM had the best reparation at the time and so we gave them a lot of leeway. When their administration was a disaster we overlooked it – because ‘they are the best’. Now we are left we a lot of regrets… what if their disastrous administration somehow contributed to our child’s lifelong disability. We should have followed our gut.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

As I recall our treatment strategies were fairly routine. The one thing that was out of the ordinary was the need for a FDA quarantine (six months) of our sperm. One thing that was a bit frustrating was, after the embryos were created, Dr. Surry offered to allow our GC to have an additional six-month quarantine of the embryo – which was of course her decision. The challenging this is that this was not required and we did not even know it was an option until our GC almost backed out of our match because it would have through the timing off.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Monique)

Overall, Monique was great at coordinating and communicating. Often it became evident that CCRM did not have the administrative processes in place for our situation and so Monique ended up doing a lot of back and forth. One challenge was when we notified her of our child’s physical disability, her approach was more clinical than compassionate in the moment. That was hard.

Describe your experience with CCRM Colorado.

Utter disappointment on nearly every level. Their billing was a mess. They asked us to fill out very personal information in a rushed and PUBLIC place. It felt as though the operations were not equipped to deal with a gay couple.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

I don't recall the cost.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

N/A

What specific things went wrong at CCRM Colorado?

Failed to order appropriate test
Failed to inform you of changes in protocol
Provided conflicting information

Describe the specific things that went wrong at CCRM Colorado.

They did not have any protocols in place for dealing with a gay couple. We paid for the group meetings but were asked politely to not attend. They told our GC that that may required a second unnecessary quarantine. We were unable to select an egg donor even though they allowed us to view donors. The whole thing was very unfortunate. So much so that we moved clinics.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Denver

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2021 - 2022, Successful

Age 40 - 41

2 IVF

European

Income $200K - $499K

Doctor

2nd of 2 Docs

1 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

Eric Surrey CCRM Colorado

Dr. Surrey really knows what he is doing. I felt like we were getting cutting edge treatment. All of his practices are very much evidence based and when they weren’t he would give me thorough explanations as to why. He was very straight forward with me every step of the way...did a natural transfer cycle- turns out has better success rates (and worked for me!)...Our embryos were PGT tested so only had option of eSET

The financial office [at CCRM Colorado] is the worst to deal with. They do some weird things- charge you up front for a cycle, then bill your insurance. And then I had to fight with them to get reimbursed. That part was a nightmare...Kallista is the best part of CCRM. She always called me back right away. I was never in the dark about next steps. She is amazing...Our embryos were PGT tested so only had option of eSET

How was your experience with Eric Surrey at CCRM Colorado?

Dr. Surrey really knows what he is doing. I felt like we were getting cutting edge treatment. All of his practices are very much evidence based and when they weren’t he would give me thorough explanations as to why. He was very straight forward with me every step of the way. We plan to do another transfer in the future and will only go back to him.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Come with notes! I recommend writing down your list of questions ahead of time. He will go through each one but be prepared.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

Felt like all my questions were valid and received thoughtful answers/explanations. He was also very kind when we had our first failed transfer

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

First retrieval- used Lupron trigger to minimize OHSS (which I had bad the first time). Used ICSI with IMSI (which my previous clinic didn’t have) After 1st failed transfer- had an EMBx and turned out I had endometriosis. So then treated me with Abx prior to next transfer. We also did a natural transfer cycle- turns out has better success rates (and worked for me!) I also tolerated it much better. Also did an anti-histamine protocol which not sure if that mattered. But he was upfront on this part of it that the evidence to support it isn’t as strong.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Kallista)

Kallista is the best part of CCRM. She always called me back right away. I was never in the dark about next steps. She is amazing.

Describe your experience with CCRM Colorado.

The financial office is the worst to deal with. They do some weird things- charge you up front for a cycle, then bill your insurance. And then I had to fight with them to get reimbursed. That part was a nightmare.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

I paid out of pocket for 1st cycle. Switched insurance and they paid 80% for most of it. I had to pay for a few things like IMSI

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

Our embryos were PGT tested so only had option of eSET. Which I support.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2022, Successful

Age 33

1 IVF

1 Egg Freezing

1 Embryo Freezing

Unexplained

Income $200K - $499K

2nd of 2 Docs

1 IUI With Other Docs

Surrogacy With Other Docs

Doesn't Recommend

Successful

Review of

Eric Surrey CCRM Colorado

Dr. Surrey has great results. However, he lacks compassion, professionalism, and integrity. He did not listen to us when we asked pertinent questions and was dismissive of our concerns...came off as cocky at times and was always in a rush...When I experience ovarian hyperstimulation syndrome, he was dismissive and rude. He challenged us and told us that my pain was imaginary. It felt really uncomfortable to be gaslight.

This [CCRM Colorado] is a large clinic with high volume. Individualized care is not a priority because they are focused on volume. There is not a person that you can speak to directly and you have to communicate through a portal. The portal is always broken and it is really frustrating to find out more information about treatment moving forward. We were treated like a number and not individually.

How was your experience with Eric Surrey at CCRM Colorado?

We knew that CCRM is a high-volume clinic. Dr. Surrey has great results. However, he lacks compassion, professionalism, and integrity. He did not listen to us when we asked pertinent questions and was dismissive of our concerns. Dr. Siri came off as cocky at times and was always in a rush. We left the clinic feeling very stressed out and uncertain about how to move forward. When I experience ovarian hyperstimulation syndrome, he was dismissive and rude. He challenged us and told us that my pain was imaginary. It felt really uncomfortable to be gaslight.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Ask Dr. Surrey questions and make him accountable for his actions

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

This is a large clinic with high volume. Individualized care is not a priority because they are focused on volume. There is not a person that you can speak to directly and you have to communicate through a portal. The portal is always broken and it is really frustrating to find out more information about treatment moving forward. We were treated like a number and not individually.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

The protocols were very typical of ivf retrieval. We had three rounds of shots daily and monitoring. There was an instance where she was doing an ultrasound, and it was very painful. I asked him to stop, but he continued. His did not listen and continued to poke around my uterus, causing extreme pain and discomfort.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Kalista )

If it weren’t for the nursing staff, we would not have gone through this process. They were very supportive and highly trained.

Describe your experience with CCRM Colorado.

Be prepared to deal with a lot of incompetency. CRM does not have a great communication style and it is done through a portal that often crashes. The head of CCRM, Julie, uses intimidation tactics and gaslighting while addressing patient concerns. Avoid CCRM Lonetree if you want to be treated like a human being.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

Cost is pretty typical with other clinics

What specific things went wrong at CCRM Colorado?

Lost paperwork
Lost appointments
Failed to call with results
Failed to send your chart to another clinic
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Failed to consider drug intolerance
Canceled a cycle due to clinic error

Describe the specific things that went wrong at CCRM Colorado.

The clinic is disorganized and chaotic. They double scheduled us and caused a 2 month delay to retrieval due to schedule mishaps.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2020, Unsuccessful

Age 43

2 IVF

Male Factor

Poor Egg Quality

European

Income $200K - $499K

Business Executive

2nd of 2 Docs

1 IVF With Other Docs

Neutral

Unsuccessful

Review of

Eric Surrey CCRM Colorado

I respected the fact that he [Dr. Surrey] called off the 2nd cycle (1st with him) the day before as my hormones fluctuated to a place that he felt wouldn't produce a positive outcome. He was conscientious about finances and rolled our 2nd cycle into our 3rd absorbing the cost which was greatly appreciated (although cost of meds was out the window) and created an entirely different protocol for the 3rd round...

nurse [at CCRM Colorado] seemed to either have way too many patients or just was scattered. I had to reach out to her often, push on her team to get prior authorization for meds and had a lot of questions. She frustrated me quite a bit during the process but when in person the entire staff overall was very competent and very good at keeping appointments on time...equipment is high quality and their ultrasound nurses are super skilled

How was your experience with Eric Surrey at CCRM Colorado?

I was pleased with the amount of time we got with him as compared to our first doctor we saw once at the initial consult. I respected the fact that he called off the 2nd cycle (1st with him) the day before as my hormones fluctuated to a place that he felt wouldn't produce a positive outcome. He was conscientious about finances and rolled our 2nd cycle into our 3rd absorbing the cost which was greatly appreciated (although cost of meds was out the window) and created an entirely different protocol for the 3rd round. Unfortunately my period came 8 days early which derailed the new protocol and instead of waiting another month he proceeded with the cycle which resulted in 2 viable embryos that both failed PGT. While we started this process due to MF, he is now alluding to egg quality issues as well.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Ask questions. Do your research and ask questions

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

Dr Surrey was always in communication with us and his dedicated nursing team was as well. Our first doctor made us feel very much like a number so the differences were vast. The daily communication that I didn't have to constantly initiate was a big part of it. I would say that his nurse lacked either time management or attention to detail at times and I did get frustrated with her.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

Cycle 2 (1st with Dr Surrey) Extended estrogen priming antagonist Day 2 start Estrace 2mg Day 17 start prometrium 200 Day 2 saizen for 10 days Stim - menopur 2 vials AM 225 Follistim PM Ganirelix day 8 No trigger and retrieval canceled due to progesterone spike Cycle 3 Mid Luteal oral estrogen priming antagonist Begin Estrace day 2 Post LH surge begin cetrotide 2x daily Hard to mark surge and period started 8 days early Began saizen 5 days Stim menopur 2 vials AM Gonal F 225 PM + dexamethasone PM Retrieval one day early 13 eggs, 9 mature, 6 fertilized 2viable and both BB but failed PGT

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Marissa)

Our dedicated nurse seemed to either have way too many patients or just was scattered. I had to reach out to her often, push on her team to get prior authorization for meds and had a lot of questions. She frustrated me quite a bit during the process but when in person the entire staff overall was very competent and very good at keeping appointments on time

Describe your experience with CCRM Colorado.

CCRM is big. And busy. Very busy. That is part of the draw, knowing how much experience they have...but the waiting room can feel like a cattle call at times. If you are there from our if town like I was, and you go every day for labs etc it would be nice to be separated from the one day work up crowd or those there for donations or other purposes. Their equipment is high quality and their ultrasound nurses are super skilled. The day of retrieval I felt like a queen, there were just small touches that I appreciated so much.... like warming my hand with a heat pad and using lidocaine before the IV.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

I dont have the cost breakdown with me at the moment but can retrieve it from the archive in my portal. We paid a package rate for the cycle that didn't include meds or PGT

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

I am 42 so single embryo transfer was all he would discuss had wr gotten to that point. We are now discussing egg donor IVF

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2020, Unknown Success

Age 34

1 Fertility Medications

Unexplained

Ashkenazi Jewish

Income $100K - $199K

1st of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Eric Surrey CCRM Colorado

[Dr. Surrey] is incredibly knowledgable, and I love that he backs up his recommendations with the latest scientific research...he treated us with compassion and respect. He listens to our concerns and questions, and I feel valued, understood, and important. He remembers details about our personal life...he makes sure all of our questions have been answered. He makes sure we are comfortable with everything before moving on to next steps....

CCRM is incredibly organized. From the very start, they have been upfront with expectations and costs...The entire nursing staff is fabulous! They have been personable, empathetic, knowledgable, and trustworthy...They communicate well and get back to me when they say they will....someone accidentally ran the order wrong, so a different analysis of the sperm was completed and not the one we had asked for...CCRM did a wonderful job taking ownership of the error and our doctor personally apologized to us for the mix up

How was your experience with Eric Surrey at CCRM Colorado?

We've been under Dr. Surrey's care for a few months, and I feel so relieved that we found our way to him and CCRM. He is incredibly knowledgable, and I love that he backs up his recommendations with the latest scientific research. He has a great personality (we love that we can have serious conversations with him but also talk person to person, laugh, etc.) I love how personable he is, and I appreciate his bedside manner. I feel 100% comfortable talking with him, and I trust his judgement and opinion. Our discussions about treatment options have been thorough, and he makes sure all of our questions have been answered. He makes sure we are comfortable with everything before moving on to next steps. He leaves no stone unturned, and I am incredibly grateful to be in his care.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Dr. Surrey is a great listener, so share your story with him, be yourself, and bring along your questions, too. He has brought us a lot of peace by providing us with clarity on many topics of our concern.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

From our very first interaction with Dr. Surrey, he treated us with compassion and respect. He listens to our concerns and questions, and I feel valued, understood, and important. He remembers details about our personal life, and has been wonderful to work with.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

I came to see Dr. Surrey after spending the previous year going through most of the important work-ups, tests, and procedures at another clinic. So, when I arrived to Dr. Surrey, I was ready to begin treatment. We decided to start with a medicated IUI cycle. Our plan was to continue on to a total of 3 IUIs before moving on to IVF. We started with Clomid (day 5-9) with a trigger shot and active monitoring. Unfortunately, right before our IUI, our treatment was canceled due to COVID-19. Dr. Surrey and I had a phone consultation a few weeks following our canceled cycle to discuss our plan moving forward, and we will most likely resume with the same treatment (since we never got to see it through), but we may add progesterone as well.

Describe your experience with your nurse at CCRM Colorado.

The entire nursing staff is fabulous! They have been personable, empathetic, knowledgable, and trustworthy. I have loved all of my interactions with the team.

Describe your experience with CCRM Colorado.

CCRM is incredibly organized. From the very start, they have been upfront with expectations and costs, and they have been really wonderful to work with. I've been incredibly impressed with them since day 1. They communicate well and get back to me when they say they will, which is really appreciated. Of course, it's always important to advocate for yourself, but they have people in place to really help guide and support you along the way.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

Our initial appointments were mostly covered by our insurance plan. However, once we began treatment, our insurance coverage would be dropped. For Clomid, we paid about $17 for 5 pills. Our trigger shot was about $94. The IUI + monitoring cost about $1500-$3000 (per round), depending on the person and their specific needs.

What specific things went wrong at CCRM Colorado?

Failed to order appropriate test

Describe the specific things that went wrong at CCRM Colorado.

Before our initial appointment with CCRM, we wanted to "get ahead of the game." So, we ordered a sperm analysis so that we would have that results ready by the time of our consult. However, when we called to schedule the appointment, someone accidentally ran the order wrong, so a different analysis of the sperm was completed and not the one we had asked for. I will admit, we were a little upset at the time, however CCRM did a wonderful job taking ownership of the error and our doctor personally apologized to us for the mix up. We ended up needing that test done anyhow, so it worked out in the end. I appreciate how they handled the situation.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2016 - 2020, Unknown Success

Age 28 - 32

1 IVF

1 Egg Freezing

Unexplained

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

Eric Surrey CCRM Colorado

[Dr. Eric Surrey] has great bedside manner. Always made sure we understood what and why things were happening. Always gave us an opportunity to ask questions and never feel rushed...The only things I wish would have been different would have been he suggested or tested for the bcl6 beta integrin test sooner...He also never encouraged us to test our eggs after multiple fails. Our nurse did. Which after we tested them we actually had more abnormal than anyone thought. Overall tho despite still not having a baby, Surrey has been great!

She [nurse at CCRM Colorado] is absolutely amazing! Communication and follow up like no other nurse. Gave us time and information to make the best choices for us. Encouraged us to test our eggs prior to our last transfer and we did which saved us so much heartache!...Seems like communication between everyone can get a little confusing...Very clean facility. I would just suggest you always keep your own ducks in a row and not solely rely on CCRM to remember and follow up. Some things do slip

How was your experience with Eric Surrey at CCRM Colorado?

Dr. Surrey always made personal phone calls to us regarding results or follow up. He has great bedside manner and truly cares for our success. When our transfers failed he had such empathy. Always let us ask questions and never made us feel rushed. We felt like we were his only patients. The only things I wish would have been different would have been he suggested or tested for the bcl6 beta integrin test sooner. We could have saved so much time, money, and emotions. He also never encouraged us to test our eggs after multiple fails. Our nurse did. Which after we tested them we actually had more abnormal than anyone thought. Overall tho despite still not having a baby, Surrey has been great!

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Ask questions and be an advocate for yourself

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

He has great bedside manner. Always made sure we understood what and why things were happening. Always gave us an opportunity to ask questions and never feel rushed

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

Oh gosh I don’t remember specifics

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Shawna Jewel )

She is absolutely amazing! Communication and follow up like no other nurse. Gave us time and information to make the best choices for us. Encouraged us to test our eggs prior to our last transfer and we did which saved us so much heartache! We love her!

Describe your experience with CCRM Colorado.

It goes in waves. The business department has had its downfalls but it’s getting better. Seems like communication between everyone can get a little confusing but again with my new nurse Shawna we haven’t had this. Very clean facility. I would just suggest you always keep your own ducks in a row and not solely rely on CCRM to remember and follow up. Some things do slip

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

Well we have done 3 transfers up to this point. With meds, tests, labs, procedures, Accupuncture, etc. we are at roughly $80,000.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

He always left the choice in our court and backed up what we wanted to do

What specific things went wrong at CCRM Colorado?

Lost paperwork

Describe the specific things that went wrong at CCRM Colorado.

We just had an issue of getting my H&P from my PCP to CCRM. Took a couple times for it to get into the right hands

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2019 - 2020, Successful

2 IUI

2 IVF

2 Egg Freezing

Unexplained

European

Income $100K - $199K

1st of 2 Docs

Strongly Recommends

Successful

Review of

Eric Surrey CCRM Colorado

Dr surrey was very realistic...He always remembered me and my husband...He is hard to get ahold of, but I don’t count that against him. You just have to make a scheduled phone call/visit...He always took the time to answer all my questions...My first ivf protocol was pretty low dose. The results yielded a lot of eggs, many of which didn’t make it to day 5. My second round was much better and he added hgh to my stims, as well as a calcium treatment to the developing embryos. My results were much better.

Make sure you pay attention to your dosing, scheduling, etc. they [CCRM Colorado] have way too many patients to remember details for you. Make sure you ask a lot of questions and don’t be afraid to ask for options for each type of treatment....The nurses work really hard and are also slammed with people. They do a great job of remaining positive and friendly...I was supposed to get a call with my chromosome testing results within 2 weeks.. it ended up slipping through the cracks and I wasn’t called for 4 weeks

How was your experience with Eric Surrey at CCRM Colorado?

Dr surrey was very realistic, which I appreciated. I don’t want to be told only the most optimistic situation, since that’s rarely what happens during an infertility journey. He always remembered me and my husband, which was nice as I know he sees a lot of patients. Overall pleased and incredibly thankful to have gotten pregnant with our first transfer. He is hard to get ahold of, but I don’t count that against him. You just have to make a scheduled phone call/visit

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

If you’re going to do ivf, make sure to ask what you can do to improve egg quality before going into it. I regret assuming my ivf would be successful first try because of my age; any and all women can benefit from increasing egg quality before ivf - May as well cover your bases.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

He always took the time to answer all my questions, and I had a lot.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

My first ivf protocol was pretty low dose. The results yielded a lot of eggs, many of which didn’t make it to day 5. My second round was much better and he added hgh to my stims, as well as a calcium treatment to the developing embryos. My results were much better.

Describe your experience with the nursing staff at CCRM Colorado.

The nurses work really hard and are also slammed with people. They do a great job of remaining positive and friendly. I was always called back when I requested, even if it took until the end of the day. You can tel they see tons of people - not something I hold against them

Describe your experience with CCRM Colorado.

Make sure you pay attention to your dosing, scheduling, etc. they have way too many patients to remember details for you. Make sure you ask a lot of questions and don’t be afraid to ask for options for each type of treatment.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

30,000$

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

We only transferred one since they were chromosomal tested and I am young

What specific things went wrong at CCRM Colorado?

Failed to call with results
Failed to convey critical information

Describe the specific things that went wrong at CCRM Colorado.

I was supposed to get a call with my chromosome testing results within 2 weeks.. it ended up slipping through the cracks and I wasn’t called for 4 weeks

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2019, Successful

Age 37

1 IVF

Male Factor

Poor Egg Quality

European

Income $100K - $199K

Architect

1st of 3 Docs

5 IUI With Other Docs

LGBTQ+

Strongly Recommends

Successful

Review of

Eric Surrey CCRM Colorado

During our 6 month journey...Dr. Surrey met with us multiple times in his office as well as called me personally a total of 5 times. He was always frank and optimistic with our results...After 3 doctors in the midwest could not figure us out...We could not be happier with Dr. Surrey solving our puzzle, but letting us know why the other treatments were not working...is honest and willing to modify treatments to make them work personally for you.

Our nurse Dawn [at CCRM] was always ready to answer my questions and promptly returned our phone calls and or emails... We were out of town patients from the Midwest, communication was key. Dawn was always prompt in answering phone calls and emails with questions. She always added a personal touch to each phone call and office visit. We loved working with Dawn and her staff!...Total costs for IVF and medications was about $40K. More than one round at other clinics, but worth the successful results!

How was your experience with Eric Surrey at CCRM Colorado?

Dr. Surrey was frank and optomistic about our IVF journey. After 3 doctors in the midwest could not figure us out, we tried CCRM. We could not be happier with Dr. Surrey solving our puzzle, but letting us know why the other treatments were not working. Over the 6 months we were patients at CCRM I believe Dr. Surrey personally called me himself 5 times to speak about results or next steps and finally to congratulate us on a successful pregnancy via IVF at CCRM!

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Come prepared to your office visits, phone consults, and ask a lot of questions. Dr. Surrey is honest and willing to modify treatments to make them work personally for you.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

During our 6 month journey at CCRM Lonetree Dr. Surrey met with us multiple times in his office as well as called me personally a total of 5 times. He was always frank and optimistic with our results. Our nurse Dawn was always ready to answer my questions and promptly returned our phone calls and or emails. I would call CCRM the Disneyland of IVF it's more expensive than our previous clinics but the results are amazing. We are currently 4 months pregnant with our first child after 3.5 years of fertility treatments.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Dawn)

Our nurse Dawn held our hand the entire journey through our first round of IVF. We were out of town patients from the Midwest, communication was key. Dawn was always prompt in answering phone calls and emails with questions. She always added a personal touch to each phone call and office visit. We loved working with Dawn and her staff!

Describe your experience with CCRM Colorado.

The CCRM Lonetree clinic is like Disneyland for IVF. It is more expensive than the other fertility clinics we had been previous patients, but the results are worth it. The personal level and attention to your specific treatment's detail is apparent. If you are struggling with infertility I strongly suggest a trip to CCRM for a one day work up evaluation. You won't want another doctor to treat you!

Describe your experience with your monitoring appointments at CCRM Colorado.

The staff who works in the ultrasound and blood draw labs are a comfort while undergoing daily tests. They always provided a comfort and positive outlook on the situation. Dealing with patients undergoing fertility treatments is not for everyone, emotions are high, hormones are raging. They must handle us gently and they did!

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

Total costs for IVF and medications was about $40K. More than one round at other clinics, but worth the successful results!

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

Singleton embryo transfers have a higher success translating to pregnancy. One embryo is also safer for the mother to carry.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2018 - 2019, Successful

Age 35 - 36

2 IVF

2 Embryo Freezing

Unexplained

European

Income $100K - $199K

2nd of 2 Docs

5 IUI With Other Docs

Strongly Recommends

Successful

Review of

Eric Surrey CCRM Colorado

Dr. Surrey called me personally every time a procedure was coming up or with my results...is incredibly knowledgeable and realistic, but also very compassionate. He will tell you what his expertise tells him to do but is also open to listening to what you want out of your treatment. He is very attentive and adjusts protocols as needed to get the best results...Be open, honest, and blunt about your expectations and he will absolutely meet you in the middle.

My nurse Andrea [at CCRM Colorado] was wonderful and had amazing communication and explained things beautifully. If she wasn’t in or I called during off hours there was always a nurse or Doctor to assist me and help me with whatever I needed...I was able to make appointments that were easy for me, and never had to wait too long to be seen...is a huge clinic, but I never felt like a number or a statistic. Everything was customized to my needs with my diagnosis, and all through my treatment I would get daily calls on med adjustments depending on my numbers. I’ve heard of people comparing them to a baby factory, but that was never my experience.

How was your experience with Eric Surrey at CCRM Colorado?

Dr. Surrey is incredibly knowledgeable and realistic, but also very compassionate. He will tell you what his expertise tells him to do but is also open to listening to what you want out of your treatment. He is very attentive and adjusts protocols as needed to get the best results.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Be open, honest, and blunt about your expectations and he will absolutely meet you in the middle.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

Dr. Surrey called me personally every time a procedure was coming up or with my results. My nurse Andrea was wonderful and had amazing communication and explained things beautifully. If she wasn’t in or I called during off hours there was always a nurse or Doctor to assist me and help me with whatever I needed.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

I don’t remember

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Andrea)

Andrea is the best!!! She got back to me immediately, and is so kind and compassionate. She called all of my meds in ASAP, there was never any issue with getting them on time. She cried with me through my failures and celebrated my triumphs. She made me feel like I mattered and I was worth caring about.

Describe your experience with CCRM Colorado.

Yes, CCRM is a huge clinic, but I never felt like a number or a statistic. Everything was customized to my needs with my diagnosis, and all through my treatment I would get daily calls on med adjustments depending on my numbers. I’ve heard of people comparing them to a baby factory, but that was never my experience.

Describe your experience with your monitoring appointments at CCRM Colorado.

I was able to make appointments that were easy for me, and never had to wait too long to be seen.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

Since my insurance did not cover IVF, I remember it being very expensive. Around 30k - 60k.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

Dr. Surrey followed the guidelines for our first transfer by only transferring one embryo. That one didn’t take so he let us opt to transfer 2 embryos for our second transfer. One of those implanted and we are currently pregnant.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2019, Unknown Success

Age 46

Income $50K - $99K

3rd of 3 Docs

6 Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Eric Surrey CCRM Colorado

Each of the doctors I have seen had a history intake of questions. Dr. Surrey's intake was more in depth. Just by looking at my intake, Dr. Surrey thinks I was misdiagnosed almost 5 years ago which ended our fertility journey then and then last year that all changed when I had my first pregnancy at 44 and miscarried 2 weeks later. I saw Dr. Surrey after this and I just didn't feel like a patient and he gave me my hope back of having a family.

The clinic [CCRM- Lone Tree] has great communication and make you feel like you're their only patient and that's alot too me. It's a new building and can be very intimidating when you walk in. I feel like there should be a little more direction when you walk in. The second time i was at the clinic I realized there was a information desk, there wasn't anyone at the desk for my first appointment and that made it a little more confusing. I'm sure the more I'm there the more comfortable I'll be with it. But at the same time, this experience is all new and I am still a little nervous about this entire process.

How was your experience with Eric Surrey at CCRM Colorado?

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Be transparent and don't be afraid of asking questions. I made the mistake of not having any questions ahead of time and even though I had done alot of reading, i still felt very new and uneducated, but that was my fault not the Dr or the Clinic.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

I've met with Dr. Surrey once so far and that was for my initial consultation. The intake of questions were more thorough than my previous doctors. He had already gone through my intake and had questions from that. He had a genuine smile and showed empathy. My previous doctors I never felt that way. The Dr before Dr. Surrey was like a robot and showed no emotion at all.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

We haven't had any treatment, but it is looking like IVF with PGS testing will be our only course of treatment. The antisperm antibodies makes it almost impossible of achieving a pregnancy naturally and with my age, PGS testing is crucial.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Shawna Jewell)

I had a consult with Shawna on the day of my consult with Dr. Surrey. Even though I haven't had another appointment, I have communicated with Shawna and she is very helpful, forthcoming and empathetic. Her empathy and show of concern is a great comfort to me.

Describe your experience with CCRM Colorado.

The clinic has great communication and make you feel like you're their only patient and that's alot too me. It's a new building and can be very intimidating when you walk in. I feel like there should be a little more direction when you walk in. The second time i was at the clinic I realized there was a information desk, there wasn't anyone at the desk for my first appointment and that made it a little more confusing. I'm sure the more I'm there the more comfortable I'll be with it. But at the same time, this experience is all new and I am still a little nervous about this entire process.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

My insurance covers nothing for fertility assessment for me since I'm 45 and the cutoff is 44 or fertility treatment for any age. So everything we pay for is out of pocket. My 3 day hormone test was $555 for 4 hormones and the one day fertility assessment that includes the workup for my husband and I will be $3,000. We are currently saving for this workup. As I understand it, CCRM is one of the best and most expensive clinics there is. My husband is in a wheelchair so medical expenses are nothing new to us, so even though this will be very expensive for us, it's worth it.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

I'm not sure what his approach is yet, we haven't got that far in my treatment

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2018 - 2019, Unknown Success

Age 41 - 42

1 IVF

Unexplained

European

Ashkenazi Jewish

Income $100K - $199K

Nurse or HC Services

2nd of 2 Docs

3 IUI With Other Docs

Donor Sperm

LGBTQ+

Neutral

Strongly Recommends

Success w/ Doc Too early to know

Review of

Eric Surrey CCRM Colorado

Dr. Surrey is very caring, but also is blunt and honest. He excels at answering questions. Sometimes he goes a little bit too fast when giving information and options, which makes it difficult to process information. ... Used antagonist protocol with clomid. Dr. Surrey felt we could use a relatively aggressive protocol considering my resting follicle count which was 12.

Strengths: expertise, great hours open/operating hours [at CCRM Colorado]. Having a genetic counselor on site is amazing and very helpful. The ultrasound techs are really great, always felt comfortable and confident in them. ... Weaknesses: The financial office seems somewhat disorganized, got different answers from different people, had a hard time getting prices in black and white on some things. Sometimes the different departments didn't coordinate well i.e. nursing and financial.

How was your experience with Eric Surrey at CCRM Colorado?

Dr. Surrey is very caring, but also is blunt and honest. He excels at answering questions. Sometimes he goes a little bit too fast when giving information and options, which makes it difficult to process information. He is personable and seems to truly care for us and be excited about our fertility treatments. I appreciated his honesty and friendliness.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Know that he will quote you lots of statistics and numbers, he is obviously very knowledgeable.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

Dr. Surrey himself is very personable and attentive to my specific questions. The clinic sometimes makes you feel a bit of one of the numbers, mostly just in the difficulty reaching the nursing staff i.e. they are perhaps too busy at times, and the courses and steps they make you go through sometimes make you feel a bit like just one of the number. That being said, a lot of the information is really good.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

Used antagonist protocol with clomid. Dr. Surrey felt we could use a relatively aggressive protocol considering my resting follicle count which was 12. Initially on ultrasound it appeared that only 4-5 follicles were responding, and my LH surge started happening despite taking the medications exactly as prescribed. During retrieval they were actually able to get 8 follicles. Of these only 6 were fertilized, 4 made it to blast/were biopsied, and then only 1 was PGS tested as normal.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Nicole)

Our nurse was extremely friendly and answered all my questions without any judgement. She was sometimes hard to reach and I felt the clinic's management of when she was off i.e. coverage was poor. The nurses overall however are all friendly, professional, and knowledgeable.

Describe your experience with CCRM Colorado.

Strengths: expertise, great hours open/operating hours. Having a genetic counselor on site is amazing and very helpful. The ultrasound techs are really great, always felt comfortable and confident in them. I love how the nurses met with me after each and every ultrasound. Weaknesses: The financial office seems somewhat disorganized, got different answers from different people, had a hard time getting prices in black and white on some things. Sometimes the different departments didn't coordinate well i.e. nursing and financial.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

We were able to utilize a discount program via our insurance, total for the cycle was 13,090 to include FET with additional 5,500 required for PGS/lab costs. Costs without this discount would have been closer to 19K baseline

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

Dr. Surrey strongly prefers a single embryo transfer approach, however was open to more but strongly cautioned and gave risks.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2018, Unsuccessful

Age 32

1 IVF

Poor Egg Quality

Unexplained

European

Income $50K - $99K

2nd of 2 Docs

3 IUI With Other Docs

2 IVF With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Eric Surrey CCRM Colorado

I only saw Dr. Surrey two times for maybe 10 minutes each time. He acted like he knew exactly how to fix us (wife 29) self (31) and that if we spent extra money on their "special" process then we would have different results and make embryos. Dr. Surrey is very good on up-selling and pretending to have all the answers. Once he gets you locked into a contract, you're just treated like a number on a page. I feel as if they just use the exact same procedure for every patient and do the least about of work as possible because they have a formula and it works for 60% of the people.

One cycle [at CCRM Colorado] was $24,000 plus medications, hotel stay, and travel...They are against multiple embryo transfer and make you go to a class where they can tell you the reasons they are against it...The weaknesses would be how you are treated just like another number. The whole facility has a very structured system that is designed to treat the masses. There is no personalized care and after you have paid and are no longer a patient, they wont give you the time of day. I personally have been trying to get my screening/blood work sent over to my other doctor for my upcoming donor cycle.

How was your experience with Eric Surrey at CCRM Colorado?

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Do not expect good communication. You will see him once or twice and everything will be handled by a nurse assisting him.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

CCRM is operates like a money making machine. Even if you have had 2 other IVF cycles, they treat you as if you know absolutely nothing. When you check in, you wait and then jump on the assembly line. Everyone acts like a robot that works there. They get you in and out as fast as they can so they can get through more people.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

I do not remember the details but they were similar to a cycle that failed previously at a different smaller clinic

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Andria )

Once again, they all act like robots. They do and say the same thing every single ultrasound and its extremely rare to get the same tech doing the ultrasound. There is zero personalized care at this facility.

Describe your experience with CCRM Colorado.

CCRM is the leading infertility research facility in the country and has lead to thousands of couples having live births. The weaknesses would be how you are treated just like another number. The whole facility has a very structured system that is designed to treat the masses. There is no personalized care and after you have paid and are no longer a patient, they wont give you the time of day. I personally have been trying to get my screening/blood work sent over to my other doctor for my upcoming donor cycle. I have called and emailed and messaged them with the same response "we sent that xxxx date". every time I have replied that no I have not received it and it just gets passed off to another person that says.... "oh we sent that xxxx date". I really shouldn't expect anything else from this place because you are just passed off to different nurses every single appointment. Its crazy to think that you spend $24000 for one cycle and this is how you are treated. If I could do it all over again, I would have paid for the 3 cycle plan they offer but this was our last home that the best fertility place in the country could help make us embryos. Unfortunately even if you are under 30 and perfectly healthy sometimes things just dont work out...............

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

One cycle was $24,000 plus medications, hotel stay, and travel.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

They are against multiple embryo transfer and make you go to a class where they can tell you the reasons they are against it.

What specific things went wrong at CCRM Colorado?

Lost paperwork
Failed to send your chart to another clinic

Describe the specific things that went wrong at CCRM Colorado.

Over the course of a month, CCRM has still not sent over my records for an up coming egg donor cycle.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2017 - 2018, Unknown Success

Age 35 - 36

Diminished Ovarian Reserve

European

Income $100K - $199K

Professor

1st of 2 Docs

Fertility Medications With Other Docs

Doesn't Recommend

Success w/ Doc Not sure

Review of

Eric Surrey CCRM Colorado

The Lone Tree office [CCRM Colorado] is so over-the-top fancy...I couldn't help but think of all that I was paying for that fancy waterfall behind the concierge desk that reminded us all of sperm flowing. I didn't see the doctor except for when I was paying specifically for a consultation... I felt like they were trying to make money off of me. They were reticent to bill anything to insurance, and often told me that things "probably wouldn't be covered" and then told me I'd get a lower rate if I paid out of pocket, but if they billed insurance and they denied it I would have to pay exorbitant amounts.

How was your experience with Eric Surrey at CCRM Colorado?

I think Dr. Surrey would be great for someone doing IVF who wanted the standard or an aggressive protocol, and who didn't want to delve deeper into underlying issues. I had issues with my cycle that I thought were indicative of why conceiving would be difficult -- luteal phase spotting, and he literally told me I should take birth control if I didn't like the spotting, and told me I should just do IVF before it was too late (I'd been diagnosed with DOR). I was not interested in going to IVF without understanding the underlying issues with my body. Later, they found I had a unicornuate uterus, and I agreed that IVF was the best option but said I could try a few cycles of IUI with my local doctor if I wanted. He would not give me clomid/letrozole with a UU due to risk of multiples. He said the only medication he would give me was luteal phase progesterone. We don't have sperm issues, so I didn't want to do IUI, but asked him to prescribe me progesterone for natural cycles. I got pregnant immediately. He called me to say congratulations, but I then never heard from him again. I miscarried at 9 weeks. I've since switched to a different RE.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Make sure IVF is actually what you want to do if you go to him. He will not try less invasive / less aggressive approaches first. I had the feeling from the whole experience that CCRM was trying to make money off of me.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

The Lone Tree office is so over-the-top fancy...I couldn't help but think of all that I was paying for that fancy waterfall behind the concierge desk that reminded us all of sperm flowing. I didn't see the doctor except for when I was paying specifically for a consultation, and when my diagnostics revealed a uterine anomaly and I asked to speak with someone about it (I was in shock and had no idea what it meant for my future fertility), the nurse didn't know who I was and hadn't reviewed my chart before talking with me, and didn't tell me anything useful. That said, the techs running the ultrasound and the HSG were extremely nice, comforting, and skilled.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

He would not prescribe any medications (clomid/letrozole) due to my uterine anomaly (unicornuate uterus) and said the only option was IVF. I asked him to prescribe me progesterone during the luteal phase (my idea, not his) and he agreed. I then got pregnant spontaneously.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Taylor)

She always seemed extremely busy, and most of the time it was not her responding to my questions. It was impossible to get anyone on the phone, but they did answer messages in the portal within 24 hours.

Describe your experience with CCRM Colorado.

I felt like they were trying to make money off of me. They were reticent to bill anything to insurance, and often told me that things "probably wouldn't be covered" and then told me I'd get a lower rate if I paid out of pocket, but if they billed insurance and they denied it I would have to pay exorbitant amounts. AWFUL. This is a TERRIBLE way to treat patients -- scare them into paying out of pocket. Really, really terrible. They also messed up payment on the few things they did send to insurance and made me pay too much upfront anyway.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

Initial consult -- $300 "regroup" consult -- $100 Day 3 bloodwork -- $500 Baseline ultrasound -- $500 HSG -- $600

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2015 - 2018, Unsuccessful

Age 42 - 45

7 IUI

1 IVF

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $100K - $199K

1st of 4 Docs

Donor Eggs With Other Docs

Surrogacy With Other Docs

Strongly Recommends

Neutral

Unsuccessful

Review of

Eric Surrey CCRM Colorado

Dr. Surrey really cared about me and I felt like he really wanted us to be parents. He took his time with us and answered all of our questions...I was upset that he wouldn't let me join the acai study because it was only my first IVF cycle but due to my age and the fact that I was running out of time, I wish he would of just given me the supplements...was fair and although I did not like what he had to say in regards to my own eggs, it turns out he was correct.

During my first IUI cycle [at CCRM Colorado] I was given meds and had a reaction. They told me I could never take that med again but for my IVF cycle, that med was listed as one I needed to take. If I didn't notice then I would of been given a med that I was allergic to...is very expensive. It makes getting treatment very difficult...The billing is confusing and needs some work...I wish they nurses] had more time to devote to each one of us.

How was your experience with Eric Surrey at CCRM Colorado?

Dr. Surrey was fair and although I did not like what he had to say in regards to my own eggs, it turns out he was correct. I actually had a natural pregnancy during my treatment and when he found out he called me that same day to congratulate me. Unfortunately, that surprise pregnancy ended in miscarriage. I was upset that he wouldn't let me join the acai study because it was only my first IVF cycle but due to my age and the fact that I was running out of time, I wish he would of just given me the supplements. Maybe they would have helped.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Be prepared with questions and have a list.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

Dr. Surrey really cared about me and I felt like he really wanted us to be parents. He took his time with us and answered all of our questions.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

I was put on Luteal Oral-Microflare protocol due to my age and DOR. We only retrieved 5 eggs, 3 fertilized and one made it to blast. We did a FET but it was not successful.

Describe your experience with your nurse at CCRM Colorado.

I had all great nurses but the problem was that they were always quitting and I would be assigned a new one. It was frustrating to have to explain your situation all over again and build new relationships. It was exhausting.

Describe your experience with CCRM Colorado.

I never had to wait long for an appointment. The office is clean and comfortable and everything runs smoothly. You know what to expect and they provide you with literature that explains everything. They are usually pretty good at returning phone calls. The billing is confusing and needs some work. I think the nurses need help though. They work long hours. They do care about their patients and I wish they had more time to devote to each one of us.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

CCRM is very expensive. It makes getting treatment very difficult. I also hope that one day all insurance will cover treatment.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

N/A

What specific things went wrong at CCRM Colorado?

Provided conflicting information
Failed to consider drug intolerance

Describe the specific things that went wrong at CCRM Colorado.

During my first IUI cycle I was given meds and had a reaction. They told me I could never take that med again but for my IVF cycle, that med was listed as one I needed to take. If I didn't notice then I would of been given a med that I was allergic to.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2016 - 2018, Unsuccessful

Age 25 - 27

1 IUI

Anovulation

Male Factor

PCOS

European

Income $0 - $49K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Eric Surrey CCRM Colorado

The only thing I wish was different is more contact with Dr. Surrey. Right now we are only doing IUI, which I feel in a sense makes us less of a priority. However, when I have questions or concerns and I convey them to his nurse, she always communicates his responses within 24 hours.... Our first meeting, he was so personable and kind. He learned my husband and I were both students and he gave us a discount on our services. He didn’t have to do that, but he was kind enough to offer that help for us. I feel like that really speaks to his character.

In a way I feel like a number because there are literally so many patients at the clinic.... CCRM is a well-oiled machine.... The staff are all amazing and kind. Everything is always on time, I’ve never waited for an appointment from an ultrasound to a blood draw. The only weakness is cost.... there were a lot of blood tests and other tests my husband and I had to do before were even able to start a treatment. It was hard to shell out a lot of money before we could move forward

How was your experience with Eric Surrey at CCRM Colorado?

The only thing I wish was different is more contact with Dr. Surrey. Right now we are only doing IUI, which I feel in a sense makes us less of a priority. However, when I have questions or concerns and I convey them to his nurse, she always communicates his responses within 24 hours. Since I’m not the only infertile person, I understand his time is limited and I have never felt like he doesn’t care about me as his patient, even if I am just doing IUI right now. Our first meeting, he was so personable and kind. He learned my husband and I were both students and he gave us a discount on our services. He didn’t have to do that, but he was kind enough to offer that help for us. I feel like that really speaks to his character.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Don’t be frustrated when you don’t see him every appointment.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

In a way I feel like a number because there are literally so many patients at the clinic. However, when we met with Dr. Surrey for the first time, he took the time to get to know us and our circumstances. He did a great job at explaining our problems and identifying the solution. He didn’t sugar coat the truth, but he was very optimistic. It was about a year between appointments for us and it felt like we picked up right where we left off which really impressed me.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

Dr. Surrey started us out on Letrazole because he said it was a better medication than clomid. He provided the research to back up his choice and felt very confident it would work for us. Day 2-5, ultrasound and blood draw to make sure we are good to go ahead with the meds. Day 5-9 letrazole. Day 12 ultrasound for follicle check. Depending on size and number of follicles, there may be a follow up ultrasound. Trigger shot of ovidrel exactly 12 hrs before IUI. My body didn’t respond as well the 2nd and 3rd time so we weren’t able to proceed with the actual IUI.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Taylor)

Taylor is great. I’m alwYs happiest when I get to see or talk to her. Kind, organized, and personable, she helps this confusing world of follicles, medications, and procedures less daunting. I’m grateful for her advocating for me in my behalf.

Describe your experience with CCRM Colorado.

CCRM is a well-oiled machine. It’s one of the top clinics in the US and it is easy to see why. The staff are all amazing and kind. Everything is always on time, I’ve never waited for an appointment from an ultrasound to a blood draw. The only weakness is cost. It is expensive. But in this business, everything is expensive. One thing that was different from my other doctor was there were a lot of blood tests and other tests my husband and I had to do before were even able to start a treatment. It was hard to shell out a lot of money before we could move forward but I understand it’s best to have the full picture about each patient before you start stabbing into the dark with treatments.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

$350 for primary consult $150 for doctor follow up meeting $200 per ultra sound $100 for hcg blood test HSG $500 $150 for sperm analysis $185 per sperm wash (x2 if freezing sperm for use) I can’t remeber how much the actual IUI is but I think they estimate around $3000 with meds and ultrasounds/blood work and the procedure.

What specific things went wrong at CCRM Colorado?

Failed to call with results

Describe the specific things that went wrong at CCRM Colorado.

One time I went in for a follicle check over the weekend because my ovaries were not responding to medication. It wasn’t a big deal because there was no change, but no one called to let me know If there was anything I should do. But that just happened once.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2015 - 2018, Successful

Age 28 - 31

1 IVF

Diminished Ovarian Reserve

Male Factor

Unexplained

2nd of 2 Docs

IUI With Other Docs

2 IVF With Other Docs

Strongly Recommends

Successful

Review of

Eric Surrey CCRM Colorado

I did the CCRM vitamin cocktail and Acai for 3 months prior to my egg retrieval [with Dr.Eric Surrey]... My follicle count was 21 and we retrieved 14 eggs, 5 to blast and 2 were ccs tested normal... I wish that he did look more into my husband's sperm issues and did more tests for him. After our egg retrieval he recommended more tests for my husband which we asked before we even did our egg retrieval and he said it wasn't necessary.

For the IVF egg retrieval with CCS testing [at CCRM], I believe we spent just under $40,000...I do think that the CCRM doctors are great. However, the CCRM nursing staff are overworked and the business office is awful. Everytime I have to deal with the nurses or the business office I wonder why I put myself through this added stress just to see Dr. Surrey.

How was your experience with Eric Surrey at CCRM Colorado?

Dr. Surrey did show compassion and I do feel like he wanted us to have a family. I wish that he did look more into my husband's sperm issues and did more tests for him. After our egg retrieval he recommended more tests for my husband which we asked before we even did our egg retrieval and he said it wasn't necessary.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Before meeting with Dr. Surrey, prepare all the questions that you have. Our meetings with him were less than 10 mins (both in person and on the phone).

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

I felt that Dr. Surrey knew who my husband and I were. However, I felt like a number with the CCRM business office and nursing staff. It was very difficult to communicate with the nurses and business office to where it made me think about leaving CCRM all together.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

I did the CCRM vitamin cocktail and Acai for 3 months prior to my egg retrieval. I did the antagonist protocol and used menopur and gonal-f, and Lupron for a trigger. I did stems for 9 days. My follicle count was 21 and we retrieved 14 eggs, 5 to blast and 2 were ccs tested normal.

Describe your experience with the nursing staff at CCRM Colorado.

When you need to contact the nursing staff you call the CCRM main number and you leave a message with the nursing staff. Your assigned nurse is suppose to contact you, but you can also have anyone in the nursing staff return your call. It usually took about 5 hours to get a call back. One time I left two messages on a Friday, never got a call back. My call wasn't returned until Tuesday morning.

Describe your experience with CCRM Colorado.

I do think that the CCRM doctors are great. However, the CCRM nursing staff are overworked and the business office is awful. Everytime I have to deal with the nurses or the business office I wonder why I put myself through this added stress just to see Dr. Surrey.

Describe your experience with your monitoring appointments at CCRM Colorado.

They had monitoring times where you could go in for blood work.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

For the IVF egg retrieval with CCS testing, I believe we spent just under $40,000.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

I did not do a FET.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2017 - 2018, Successful

Age 38 - 39

3 IVF

Diminished Ovarian Reserve

Poor Egg Quality

Unexplained

Income $100K - $199K

2nd of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Successful

Review of

Eric Surrey CCRM Colorado

Dr. Surrey is very honest and detail oriented focusing on percentage rates and numbers. What sets him apart to me is that he is so kind and treats me like a human who longs to be a mother. He gets that! And I truly feel like he's on my team rooting for me, trying to help me make the best decisions to get me that baby. He has a super funny personality that you don't ever really see in most doctors. I appreciate his humor and it makes this process a little more fun and light. I don't have my baby yet but I know he's doing everything he can to help me...and he cares

Becca [a nurse at CCRM] has been my saving grace. She is always on top of things, very organized, kind, knowledgeable and most importantly ACCESSABLE. You can almost always reach a nurse at CCRM very quickly.... They are professional and they know what they are doing. You get what you pay for and it's top notch service and care. Be nice to your nurse and it will set you up for great success! The business office can be a little slow but I think they are just very busy.

How was your experience with Eric Surrey at CCRM Colorado?

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Appreciate his humor and time. Take your time with him, he gives you his undivided attention. Try to think of any questions you have and write them down so you don't get sidetracked and forget.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

Dr. Surrey has always been kind while still being scientific and calculated. He never rushed me while we were talking in person or on the phone. He is a numbers and percentage type doctor while having a great bedside manner.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

With retrieval #1, I started with estrace morning and night for 7 days. Then I started 2 vials of menopur each morning along with 20 units of Lupron morning and night, and 300 units of gonal-f and dexamethasone at night. Dr. Surrey added in 2 vials of menopur at night and upping my gonal-f to 450 units for the last 6 days of stims to try to help move things along. I stimmed for 15 days and got pretty sick which Dr. Surrey thinks it was from the Lupron. Retrieval #2 went a little more smooth as he left the Lupron out and see if that would help keep the headaches down, and it did! I took 2 vails of menopur in the morning, 5 days of 35mg of omnitrope at night, and then 450 units of gonal-f, 100mg of clomid and .5mg of dexamethasone at night. Cetrotide was added in for the last 4 days of stims and my total days of stim meds was 14 days where I then took 3 trigger shots of 10,000 units of pregnyl and 2 shots from the leuprolide acetate trigger kit. Retrieval #3 was the same protocol as #2.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Becca Cain)

Becca has been my saving grace. She is always on top of things, very organized, kind, knowledgeable and most importantly ACCESSABLE. You can almost always reach a nurse at CCRM very quickly.

Describe your experience with CCRM Colorado.

CCRM is the best. They are professional and they know what they are doing. You get what you pay for and it's top notch service and care. Be nice to your nurse and it will set you up for great success! The business office can be a little slow but I think they are just very busy.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

Physician cost $19,694; lab fees $30,166; anesthesia $2,850, facility fees $10,842; approximate medication costs $32,400; FET $5,445.00

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

I have a slightly T shaped uterus so Dr. Surrey recommended only one embryo transfer at a time. He said he would complete 2 of I really wanted to but it would decrease my successful delivery by 22%.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2018, Unknown Success

Age 37

1 IVF

Unexplained

European

Income $100K - $199K

Only Doc Seen

IUI With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Eric Surrey CCRM Colorado

Dr Surrey has personally called us several time to discuss treatment and test results. He has done all of my procedures and has been very kind and made us feel comfortable with the entire IVF process.... Dr Surrey was honest, compassionate and kind. He is always welcoming and I felt safe under his care. He explained all of our options and made our treatment plan feel very personal. After my retrieval surgery he made sure to talk to me in the recovery room to tell me how many eggs were successfully retrieved and made sure I was feeling good.

Everyone in the clinic [CCRM] has been so kind and welcoming. They are very efficient. I do wish they would communicate results better. I had to ask on a few occasions for them to give me my results.... The clinic is very organized and efficient. They made me feel important and safe at all times. There are several different areas and we have been to each one. We are always greeted and welcomed. They explain exactly what they are gong to be doing and direct you to the next area.

How was your experience with Eric Surrey at CCRM Colorado?

Dr Surrey was honest, compassionate and kind. He is always welcoming and I felt safe under his care. He explained all of our options and made our treatment plan feel very personal. After my retrieval surgery he made sure to talk to me in the recovery room to tell me how many eggs were successfully retrieved and made sure I was feeling good.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Don’t hesitate to ask questions

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

I started with birth control and then was on gonal-f and memopur prior to retrieval. I then did Cetrotide and triggered with Lupron. Post retrieval I did a month on birth control, followed by Lupron. I then started estrace, baby aspirin, endometrum and IM progesterone prior to transfer. I am still currently on those meds. I am 8 days post transfer toast, just awaiting my HCG test.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Ellie)

Everyone in the clinic has been so kind and welcoming. They are very efficient. I do wish they would communicate results better. I had to ask on a few occasions for them to give me my results.

Describe your experience with CCRM Colorado.

The clinic is very organized and efficient. They made me feel important and safe at all times. There are several different areas and we have been to each one. We are always greeted and welcomed. They explain exactly what they are gong to be doing and direct you to the next area. They offer several classes to explain the entire IVF process, as well as counseling and peer gatherings.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

Dr Surrey recommended we only transfer 1 embryo. He made sure we understood all the risks and benefits of transferring more than one. We elected to do chromosomal testing on our embryos and we felt comfortable transferring the one with the highest grading.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2017 - 2018, Unknown Success

Age 45 - 46

Diminished Ovarian Reserve

Ashkenazi Jewish

Income $100K - $199K

Teacher

2nd of 2 Docs

2 IUI With Other Docs

Neutral

Doesn't Recommend

Success w/ Doc Not sure

Review of

Eric Surrey CCRM Colorado

I really do like Dr Surrey as he has a great bedside manner and answered many questions- however, the clinic itself is very impersonal.... He spent a fair amount of time with us in the regroup- He is very personable and tries to answer your questions.... One thing that was disappointing was we had asked if he could write down what we discussed in our regroup and he said he would not be able to do that. It was complicated information and I was not trusting my memory. I guess be prepared to take notes before you leave the office

From what I hear the clinic [CCRM] has an amazing lab, which is a good reason to go here. The clinic is comfortable and large and seems like they have very good equipment. However, it is impersonable and it feels very disorganized to me...When comparing to other clinics, it is significantly more expensive.... The nurses are great in person and I felt were compassionate. However, there were already a few mixups and we are at the initial stages.

How was your experience with Eric Surrey at CCRM Colorado?

I have only had two appointments with him as I'm in the early stages. I just completed the pre-work up. He spent a fair amount of time with us in the regroup- He is very personable and tries to answer your questions.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

One thing that was disappointing was we had asked if he could write down what we discussed in our regroup and he said he would not be able to do that. It was complicated information and I was not trusting my memory. I guess be prepared to take notes before you leave the office

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

I really do like Dr Surrey as he has a great bedside manner and answered many questions- however, the clinic itself is very impersonal. I am in the beginning stages and have just completed all of my pre-work up- so we'll see how the rest goes

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

Because I am 45, and have low egg reserve , this doctor wanted me to have three retrievals. This put the cost up exponentially, almost doubling the initial estimate. The rationale is that they can fertilize all the exit once and then see what we have. However, I did get a second opinion from another clinic and they only wanted to do one egg retrieval at a time. I definitely left feeling confused after visiting both doctors and clinics

Describe your experience with the nursing staff at CCRM Colorado.

The nurses are great in person and I felt were compassionate. However, there were already a few mixups and we are at the initial stages. This makes me concerned. Furthermore, the communication is less than desirable, as they can be Hard to reach.

Describe your experience with CCRM Colorado.

From what I hear the clinic has an amazing lab, which is a good reason to go here. The clinic is comfortable and large and seems like they have very good equipment. However, it is impersonable and it feels very disorganized to me . One time I sat in the wrong place waiting for my procedure- and sat for a very long time. When I asked if I should be there, I was told yes I was in the right place. Then after 45 minutes, I checked in again and was told I was in the wrong spot. A similar thing happened another Time as well. It feels like they have no idea who is sitting in there waiting room. I was also talk to Rudely when I was told I had to do a procedure I was not expecting I needed to pay $700 that day. I asked if I could speak to a nurse or someone that can explain to me what this procedure was and was told that a nurse was unavailable, and if I were to speak to a doctor today, I would have to pay a fee to talk to them. It was very frustrating. I finally got a hold of a nurse after asking a million questions to the front desk person as to why I had to do this procedure. In the end, I did not have to do the procedure at all .

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

This is the most expensive clinic in the state. When comparing to other clinics, it is significantly more expensive. Also, my treatment plan that was laid out for me and it up doubling my cost. Another provider had a different treatment plan that was much more inexpensive

What specific things went wrong at CCRM Colorado?

Failed to call with results
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at CCRM Colorado.

Another issue I incurred was that I was told I was all done with all of my testing. I was waiting for the steps and called the clinic to see what was to happen next. I was then told I had several more test to do because I was 45. I was 45 when I walked in the door three months earlier. I felt very frustrated as I could have schedule those appointments while waiting for the next steps.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2016 - 2017, Successful

Age 32 - 33

4 IUI

1 IVF

Endometriosis

European

Income $100K - $199K

Only Doc Seen

Fertility Medications With Other Docs

Neutral

Strongly Recommends

Successful

Review of

Eric Surrey CCRM Colorado

Dr. Surrey treated me like a person - not just a number. He handled set backs with more care than I expected, and never pushed me in any one direction when the choice was mine. I felt lucky he was my doctor. All that being said, he's still a doctor seeing many many patients at one time and does need to get to the point sometimes. I wouldn't say he always presents as warm, and won't always have kid gloves on when delivering news, but it did feel to me like he could read a room and adjust his communication approach depending on what was going on.

I don't like the description of a 'factory' the reality is they [CCRM Colorado] see a ton of patients and the communication isn't going to feel super personalized. I felt my protocol was 'specific' to me, based on what I had going on, but the communication and appointments were all pretty generic. I was okay with that, because the reality is, they also do know what they are doing and have a lot of success. I felt like I was in the best place I could be, and that gave me peace of mind even when I felt like a number in the clinic.

How was your experience with Eric Surrey at CCRM Colorado?

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Never shy away from advocating for yourself. In my experience, he'll listen.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

When I had a suspected ectopic pregnancy after an IUI, Dr. Surrey saw us directly, compassionately outlined all of our options, and truly made me feel comforted in an awful moment of decision. He then specified how long we should wait at a minimum before trying again, but didn't try to force us into the next step up in treatment (IVF) and didn't try to force a specific timeline.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

I have blocked all of this from my mind.

Describe your experience with the nursing staff at CCRM Colorado.

The nurses were in a heavy rotation when I was there. We never really got to know any one of them very well, and the communication between them didn't feel great. I felt like I had to correct them at times and chase things down sometimes, which is so exhausting in an already exhausting process. Ultimately I always got what I needed, and they didn't tend to leave me hanging, but it definitely felt more like a factory at times. The one exception was our phlebotomist, Rose. She was a dream.

Describe your experience with CCRM Colorado.

Though I had some wonderful 1 on 1 time with Dr. Surry, overall CCRM is a big business. I was a pretty run of the mill case (in my low 30's, endometriosis as the only possible cause of the infertility) and I think my experience with CCRM followed that - I was mostly put through the motions. I don't like the description of a 'factory' the reality is they see a ton of patients and the communication isn't going to feel super personalized. I felt my protocol was 'specific' to me, based on what I had going on, but the communication and appointments were all pretty generic. I was okay with that, because the reality is, they also do know what they are doing and have a lot of success. I felt like I was in the best place I could be, and that gave me peace of mind even when I felt like a number in the clinic.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

I blocked all of this out.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

Dr. Surrey had a strong preference for eSET. Given the potential harm multiples can cause, he did not want to transfer multiple without a very specific reason to justify it.

What specific things went wrong at CCRM Colorado?

Failed to call with results

Describe the specific things that went wrong at CCRM Colorado.

I do recall one time I had to wait longer than I would have expected with results, and was told someone would call back but they didn't. It didn't have any impact on my cycle though.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2015 - 2017, Successful

Age 40 - 42

5 IUI

1 IVF

Unexplained

Income $200K - $499K

Professor

Only Doc Seen

Strongly Recommends

Successful

Review of

Eric Surrey CCRM Colorado

Unknown infertility and my blood levels were good ... so initial IUI with Climid resulted in 1 miscarriage 1 successful Pregnancy ... when we went for baby two I was close to 40 and we tried some IUI and then Eric recommended blood work and then recommended IVF but was honest that if we could not get a good embryo he would not use a donor egg for us unless we had really good justification since we had one healthy child already ... we did 1 IVF cycle got 10. Then got 7 embryos then genetic testing because of my age and 2 health a grade A and a grade B...Eric said if we implanted one we had a 65% chance of pregnancy if we implanted two we had a 75% chance of pregnancy we implanted two and now have healthy 18 month old twins

Great flow ... they [CCRM Colorado] know what they are doing and after having some of our testing like ultrasounds done closer to home the prices are really low ... the facility is fantastic clean and well taken care of and not ostentatious considering the cash they must bring in...it is awkward in the lobby like any fertility clinic but great staff, very strict policies with checking IDs for all procedures great respect of confidentiality

How was your experience with Eric Surrey at CCRM Colorado?

He is amazing when we miscarried one of our IUI he moved his schedule to have us come into his office and meet with him and he was genuine he was kind and compassionate and told us that he would do all he could to get us a baby...he treated about pain as relevant and important even though pregnancy loss is a normal aspect of his job...he would communicate frequently on the phone as we lived several hours from the clinic and was always on time for phone calls and appts when he was giving us odds when we went for baby number two he was very honest and yet incredibly positive and made sure he was there for our retrieval and transfer we truly credit him for our amazing family ...I will never forget sitting in his office after the miscarriage and he looked at me and said ‘we will get you pregnant’ which was shocking and the most reassuring statement I had ever heard and it changed my stress and anxiety level completely calming me down and he was right we have 3 amazing kiddos

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Meet him in person and ensure you trust what he says he does not sugar coat things he is honest and ensures you have all of the information including the good and the bad

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

He always reviewed our file and talked to us not to another fertility couple he asked us personal questions like how well we liked the ski area where we lived and other questions personal to who we were he called us by name and made great eye contact

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

Unknown infertility and my blood levels were good so initial IUI with Climid resulted in 1 miscarriage 1 successful Pregnancy when we went for baby two I was close to 40 and we tried some IUI and then Eric recommended blood work and then recommended IVF but was honest that if we could not get a good embryo he would not use a donor egg for us unless we had really good justification since we had one healthy child already ... we did 1 IVF cycle got 10. Then got 7 embryos then genetic testing because of my age and 2 health a grade A and a grade B...Eric said if we implanted one we had a 65% chance of pregnancy if we implanted two we had a 75% chance of pregnancy we implanted two and now have healthy 18 month old twins

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Toni)

Amazing she would Talk to us any time and always called right back she would Save us left over meds from other patients and we repayed the favor when we were done she was honest and supportive and when we took our serum Pregnancy test after the IVF she even stopped her family vacation for 15 minutes to personally call me on her cell phone on her vacation to tell Me the positive results I cannot day enough about this nurse truly so amazing Toni is the best and the entire team was amazing so kind and compassionate and when they did not know the answer they said so and went and found it out they were all great

Describe your experience with CCRM Colorado.

Great flow they know what they are doing and after having some of our testing like ultrasounds done closer to home the prices are really low the facility is fantastic clean and well taken care of and not ostentatious considering the cash they must bring in...it is awkward in the lobby like any fertility clinic but great staff, very strict policies with checking IDs for all procedures great respect of confidentiality

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

Around 20,000 for one IVF retrieval and transfer included freezing the embryos and all associated costs of procedures about $6000 in meds and $6000 for genetic testing

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2010 - 2017, Successful

Age 29 - 36

1 IVF

Diminished Ovarian Reserve

Poor Egg Quality

Tubal Blockage

European

Income $100K - $199K

Teacher

3rd of 4 Docs

3 IVF With Other Docs

Donor Eggs With Other Docs

Strongly Recommends

Successful

Review of

Eric Surrey CCRM Colorado

Dr. Surrey was fantastic. He called me when there was something important to discuss, or if he knew I might have further questions about something. ... he had an incredible bedside manner without giving us any false hope. ... He was very matter of fact about our chances with my eggs and what it would take to get pregnant again. ... Be prepared to be told exactly how it is. ...

You are in and out quickly but without feeling rushed (you aren’t waiting in the waiting room for very long at all, but they [CCRM] take their time with you during your appointment). ... The nurses and doctors are great, but the front desk staff always seemed a bit overwhelmed. ... The clinic is beautiful, clean, and well managed once you become a patient. ... When you go for your initial one day work up, however, you will most definitely feel like you are being shuffled around and just “another patient.”

How was your experience with Eric Surrey at CCRM Colorado?

Dr. Surrey was fantastic. He called me when there was something important to discuss, or if he knew I might have further questions about something. He had a great bedside manner, but was always straight forward as well.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Be prepared to be told exactly how it is.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

I went to Dr. Surrey two times. The first time was in 2010 and resulted in a pregnancy. I went back in 2016 to see what my chances were for a second baby. Dr. Surrey remembered me, my husband, and our case very well. I realize he had all of our information in file, but he had an incredible bedside manner without giving us any false hope. He was very matter of fact about our chances with my eggs and what it would take to get pregnant again.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

I remember he added saizen to the protocol. That was the only hormone I had not taken in my previous cycles.

Describe your experience with your nurse at CCRM Colorado.

My nurse was wonderful. Everyone was always incredibly optimistic and compassionate.

Describe your experience with CCRM Colorado.

The clinic is beautiful, clean, and well managed once you become a patient. You are in and out quickly but without feeling rushed (you aren’t waiting in the waiting room for very long at all, but they take their time with you during your appointment). When you go for your initial one day work up, however, you will most definitely feel like you are being shuffled around and just “another patient.” It’s not that they aren’t kind, but you definitely don’t feel like a priority. The nurses and doctors are great, but the front desk staff always seemed a bit overwhelmed.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

I had a surgery that would have cost $10,000 but they convinced my insurance to pay for half, so it was $5,000. The IVF with medications totaled to about $15,000. The one day work up was around $5,000.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

At the time, he didn’t have much of a preference and let me decide. He recommended two. I’m sure those ideas have changed in the past few years though.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2016 - 2017, Successful

Age 35 - 36

6 IUI

Male Factor

Recurrent Pregnancy Loss

Unexplained

European

Income $100K - $199K

Graphic Designer

Only Doc Seen

Neutral

Successful

Review of

Eric Surrey CCRM Colorado

Dr Surrey was direct and honest but not insensitive. He would go through our options with us in a way we could understand. He also listened to our thoughts and requests, so we felt like we were a part of the decision making process...IUI with clomid and trigger shot for 3 cycles. He thought we were good candidates for this over IVF. After that didn't work he said that we could try IUI with letrozole or IVF. He felt that we were nearing the end of IUI being successful however we wanted to stick with it and try the new drug.

Grace and the other staff [at CCRM Colorado] were very caring and understanding. They would communicate regularly with next steps and results. It was nice that everyone was friendly and would take the time to learn your name...Overall organized, compassionate and friendly. It's a stressful time so I think they are used to people be anxious and needing to know as much information/results as soon as possible. There were a few times I felt stressed but it I was always able to get someone to answer my questions.

How was your experience with Eric Surrey at CCRM Colorado?

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Don't expect miracles right away.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

IUI with clomid and trigger shot for 3 cycles. He thought we were good candidates for this over IVF. After that didn't work he said that we could try IUI with letrozole or IVF. He felt that we were nearing the end of IUI being successful however we wanted to stick with it and try the new drug.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Grace)

Grace and the other staff were very caring and understanding. They would communicate regularly with next steps and results. It was nice that everyone was friendly and would take the time to learn your name.

Describe your experience with CCRM Colorado.

Overall organized, compassionate and friendly. It's a stressful time so I think they are used to people be anxious and needing to know as much information/results as soon as possible. There were a few times I felt stressed but it I was always able to get someone to answer my questions.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

It was not covered by insurance so I just paid with my credit card at the end of every appointment.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

He did want us to move to IVF since we had done 3 cycles. We felt strongly about giving IUI a few more chances and the new drug worked.

What specific things went wrong at CCRM Colorado?

Failed to call with results
Lost or damaged samples

Describe the specific things that went wrong at CCRM Colorado.

Once they sent my blood work to the lab that worked with my insurance. The lab then lost my blood so I had to come in and redo the blood work. So I wasn't able to really blame CCRM. There were a few times when I was anxious for results so I would call them asking for them.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Denver

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2017, Successful

Age 31

1 IVF

Diminished Ovarian Reserve

Male Factor

South Asian

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

Eric Surrey CCRM Colorado

[Dr. Eric Surrey planned an] Endometrial biopsy prior to egg retrieval to use tissue in culture medium that embryos were going to be placed. This will help stimulate a natural environment...Very kindhearted and stated facts. He called after hours to congratulate us on our confirmed pregnancy. And also called after hours once we made it through 12 weeks gestation to wish us good luck on the rest of our journey. I cannot find words to describe how wonderful he is.

Colleen [nurse at CCRM] was excellent and communicated very well. She also helped us with the cost of meds by giving us donated meds to help decrease medication cost...I enjoyed all the clinical staff. The nurses and embryologists were great. I felt comfortable with all procedures performed. The only thing I wish was better was the communication with the billing department. When I called and left a messaged I received an email saying she was too busy to return calls. I did however, get my questions answered.

How was your experience with Eric Surrey at CCRM Colorado?

He made sure he explained everything thoroughly and even told us “I’m going to always be completely honest” and we appreciated that. I would recommend him to anyone and already have. Unfortunately we had a failed IVF attempt from a previous doctor, so Surrey was the second RE we saw. After the testing phase, he gave us his recommendations to peruse a treatment cycle and selected the best “protocol” for me. Care was definitely individualized and he suggested a few extra steps to increase our chances of having successful embryo growth. We have 6 more embryos frozen at CCRM and plan to use Dr Surrey again in the near future for frozen embryo transfer.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Dr. Surrey is very honest and will tell you his professional opinion. He is very caring and compassionate and is one of the kindest doctors I’ve had a chance to work with.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

Dr. Surrey was amazing. Very kindhearted and stated facts. He called after hours to congratulate us on our confirmed pregnancy. And also called after hours once we made it through 12 weeks gestation to wish us good luck on the rest of our journey. I cannot find words to describe how wonderful he is.

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

Protocol to increase number to eggs-decreased egg reserve; Endometrial biopsy prior to egg retrieval to use tissue in culture medium that embryos were going to be placed. This will help stimulate a natural environment in hopes that we will have successful embryo development (We uSed a different doctor for first treatment cycle which resulted in 0 embryo development)

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Colleen Parente)

Colleen was excellent and communicated very well. She also helped us with the cost of meds by giving us donated meds to help decrease medication cost.

Describe your experience with CCRM Colorado.

I enjoyed all the clinical staff. The nurses and embryologists were great. I felt comfortable with all procedures performed. The only thing I wish was better was the communication with the billing department. When I called and left a messaged I received an email saying she was too busy to return calls. I did however, get my questions answered.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

Cost was more then previous RE doctor, but worth it.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

We had several “A” quality embryos. Dr. surrey recommended single embryo transfer. My husband and I elected to transfer 2 embryos just in case. We are currently due in 6 weeks with one baby.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

2017, Unsuccessful

Age 31

4 IUI

Diminished Ovarian Reserve

Unexplained

Income $100K - $199K

Teacher

2nd of 3 Docs

1 IVF With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Eric Surrey CCRM Colorado

I only spoke with Dr. Surrey 3 times. Once at our first appointment, once at a follow up, after the 4 failed IUIs, and once during a hysteroscopy... When we met with Dr. Surrey, he was polite and informative. He didn't go over a ton of detail, but answered questions when they had them. I would say, I wish he would have given me more information up front about a lot of things.

Overall, I felt like a number to this clinic [CCRM]. I literally went there every week for 6 months and the same 3 people at the front desk did not know who I was. I didn't think they were compassionate towards people struggling with infertility. Also, there was one time that the phlebotomist tried to talk to me about my insurance and got my hopes up for something, but the front desk agreed with me that the phlebotomist was wrong. It was really hard to get my hopes up that there would be some coverage, and then have them torn away.

How was your experience with Eric Surrey at CCRM Colorado?

When we met with Dr. Surrey, he was polite and informative. He didn't go over a ton of detail, but answered questions when they had them. I would say, I wish he would have given me more information up front about a lot of things.

What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?

Make sure to do your research and come with questions, especially if you like to be told as much information as possible.

During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?

I only spoke with Dr. Surrey 3 times. Once at our first appointment, once at a follow up, after the 4 failed IUIs, and once during a hysteroscopy. I did not feel like he saw me as a number, it was more the overall of the office. They didn't even know my name and I had been there at least once a week for 6 months...

Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.

We did 1 IUI with 50 mg of clomid, 1 with 100mg of clomid, and 2 with 75mg of letrozole. We switched to letrozole when my lining thinned out from the clomid.

Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Colleen)

Colleen was informative, and gave information when asked. For the most part, she brushed over things and said "This is how we do things". I did like Colleen, but don't know that she really listened and understood me.

Describe your experience with CCRM Colorado.

Overall, I felt like a number to this clinic. I literally went there every week for 6 months and the same 3 people at the front desk did not know who I was. I didn't think they were compassionate towards people struggling with infertility. Also, there was one time that the phlebotomist tried to talk to me about my insurance and got my hopes up for something, but the front desk agreed with me that the phlebotomist was wrong. It was really hard to get my hopes up that there would be some coverage, and then have them torn away.

Describe the costs associated with your care under Eric Surrey at CCRM Colorado.

Each IUI was about $1400 including all meds, since we were 100% out of pocket. The testing on the One Day Workup got kicked back with my deductible, so we are still receiving random bills... I haven't been back to them since December.

Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.

N/A

What specific things went wrong at CCRM Colorado?

Failed to call with results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at CCRM Colorado.

There were some challenging times with communication. My Nurse was out and the nurse who was taking over for her, had different information. This made it a challenge.

Doctor

Eric Surrey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

CCRM Colorado

Lone Tree

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Surrey CCRM Colorado

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Rated 8.3

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Eric Surrey

CCRM Colorado

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CCRM ColoradoRated 8.3Strongly recommend: 66%Neutral: 16%Don't recommend: 18%8.3

68 patient reviews

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Rated 8.3