Eric Surrey

CCRM Colorado

Rated 7.6
Strongly recommend: 58%Neutral: 12%Don't recommend: 30%7.6
58% strongly recommend
68 reviews
Humanity
7.7
7.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.3
8.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.4
5.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.2
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Pennsylvania
Residency
UCLA
Fellowship
UCLA

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Eric Surrey works at

CCRM Colorado
Rated 8.2
Strongly recommend: 66%Neutral: 16%Don't recommend: 18%8.2

Explore Clinic
Lone Tree
10290 RidgeGate Circle
Lone Tree, CO 80124
Colorado Springs
6160 Tutt Boulevard, Suite 150
Colorado Springs, CO 80923
Denver
4600 Hale Parkway, Suite 490
Denver, CO 80220
Louisville
80 Health Park Dr., Suite 240
Louisville, CO 80027
Show 2 more

68 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 31 - 32
2 IUI
1 IVF
Male Factor
Immunological
Unexplained
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I have really enjoyed Dr.Surrey. He is personable and acts like a real person...not a robot like some doctors. My only wish is that he would pull out all stops all at once. I understand he needs to try different things but sometimes I wish he wasn't quite so conservative in his approach...He changed things a lot as we went through my treatment. The one thing he is changing for my second FET is adding an endometrial scratch.
CCRM has a great reputation-as a result, they are very busy. You definitely get shuffled through and it's hard to get answers to things like billing or really anything that your nurse can't answer for you...We had some insurance coverage but it would always take forever for any repayment and I still haven't received reimbursement from CCRM, even though I'm owed it. All in all, it's been a very expensive endeavor.
How was your experience with Eric Surrey at CCRM Colorado?
I have really enjoyed Dr.Surrey. He is personable and acts like a real person...not a robot like some doctors. My only wish is that he would pull out all stops all at once. I understand he needs to try different things but sometimes I wish he wasn't quite so conservative in his approach.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Have all your questions ready for your meet-up time. It's so hard to get questions answered directly from him after that.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Very friendly and personable
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
He changed things a lot as we went through my treatment. The one thing he is changing for my second FET is adding an endometrial scratch.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Stephanie)
Stephanie is really good at getting back to me quickly. Sometimes I felt confused about what our plan was and she was usually good at answering my questions and frustrations.
Describe your experience with CCRM Colorado.
CCRM has a great reputation-as a result, they are very busy. You definitely get shuffled through and it's hard to get answers to things like billing or really anything that your nurse can't answer for you.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
We had some insurance coverage but it would always take forever for any repayment and I still haven't received reimbursement from CCRM, even though I'm owed it. All in all, it's been a very expensive endeavor.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He is very much pro eSET, especially with CCS tested embryos but ultimately the decision is mine.
What specific things went wrong at CCRM Colorado?
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Colorado.
I had an experience one time where I told my nurse the amount of meds I had left before a weekend-I had a lot-and she said that based on my levels, it wouldn't be enough and the doctor would absolutely be increasing them. This seemed odd but it was a Friday and so I rush-ordered meds only to have the nurse call a couple hours later and say we were decreasing meds by a lot. I lost a lot of money because of that.
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 37
1 Egg Freezing
European
Income $200K - $499K
Doctor
2nd of 2 Docs
4 IUI With Other Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Eric Surrey] reviewed my previous IVF cycle and tried to make it better for my second try. We are currently doing a third IVF and he has completely changed the protocol which is good. I am hoping for better results. He has always been very friendly and has a great sense of humor.... He is very attentive and answers all questions. I have also been in contact with my nurse who contacts him and gets answers very quickly. He also manages all of his own patients even though he is in a large group of physicians.
This clinic [CCRM] is extremely well organized. You do kind of feel like just a number at times because it is like a factor - HOWEVER, my doctor and nurse have not given off this feeling. The location is very easy to find and everything is in ONE building which is great for the embryos. The weaknesses include the higher price and the fact that there lab only takes one insurance. I have to pay everything out of pocket and it is getting very expensive.
How was your experience with Eric Surrey at CCRM Colorado?
He reviewed my previous IVF cycle and tried to make it better for my second try. We are currently doing a third IVF and he has completely changed the protocol which is good. I am hoping for better results. He has always been very friendly and has a great sense of humor.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
He is very direct and sure of what he wants to proceed with and that is something that I appreciate. On the other hand, he is also open to suggestions in the protocol and always listened to what I had to say.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
He is very attentive and answers all questions. I have also been in contact with my nurse who contacts him and gets answers very quickly. He also manages all of his own patients even though he is in a large group of physicians.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
The first IVF cycle with him was my second overall. I was on a normal responder protocol with suppression using birth control pills for one month, followed by stims (Gonal f, menopur, dexamethasone and cetrotide) I had a double trigger with that cycle. We retrieved 9 eggs, 4 mature, 2 blasts, one normal per testing. My first cycle we had 12 eggs, 4 mature and non were normal....so the second cycle was an improvement. I am about to undergo my third retrieval in 3-4 weeks.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Taylor)
I absolutely love my nurse. She is totally on top of it and always returns my phone calls the day of. She has also explained the protocols to me and the thinking behind meds etc. If she is every unsure of something, she contacts DR Surrey and gets me a definite answer. She is really a great nurse.
Describe your experience with CCRM Colorado.
This clinic is extremely well organized. You do kind of feel like just a number at times because it is like a factor - HOWEVER, my doctor and nurse have not given off this feeling. The location is very easy to find and everything is in ONE building which is great for the embryos. The weaknesses include the higher price and the fact that there lab only takes one insurance. I have to pay everything out of pocket and it is getting very expensive.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Initial work up is around 4,000-5,000 dollars 23,000 for first IVF cycle - includes PGS testing 15,000 for second IVF cycle - includes PGS testing
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I have not transferred yet.
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
10
NPS
10
Age 31 - 33
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
After having 3 local RE's tell us our only hope was donor eggs we went to CCRM. Eric Surrey was honest and upfront that our chances were slim but he was willing and able to help us at least try. We ended up getting 3 great embryos...I have a very difficult diagnosis... Dr Surrey went pretty aggressive as I only have one ovary and at 31 have poor quantity and quality eggs. ..He was excited and optimistic in the good times and compassionate in the hard times. He was also very honest in our chances and never gave us false hope.
This place [CCRM] is amazing. Top notch, research facility, and highly regarded in the US for their field. My only negative is that they are very busy all the time so sometimes you have a little wait...CCRM is very expensive. The first day initial work up was around $5,000, then the upfront cost for egg retrieval and first transfer was about $15,000 and then optional (which we did) CCS (genetic testing) for up to 10 embryos was $8,000... spoke with Amy 90% of the time and another nurse only 10% of the time, which I like as Amy knew what was going on with me.
How was your experience with Eric Surrey at CCRM Colorado?
After having 3 local RE's tell us our only hope was donor eggs we went to CCRM. Eric Surrey was honest and upfront that our chances were slim but he was willing and able to help us at least try. We ended up getting 3 great embryos. Our first transfer failed and he was compassionate yet optimistic for the next one. Our second transfer took and he was so excited for us, unfortunately after we were released from CCRM we had a 2nd trimester miscarriage. In our talks with Dr. Surrey now he has come with great options to try again with either trying to transfer into me again or a gestational carrier. I have CCRM to thank for giving me even the option of using my own eggs. Every step of the way from the nurses, to the front desk ladies to the lab techs and everyone in the operation area, they are all top-notch professionals. I cannot recommend CCRM and Dr. Surrey enough. You are in gentle, caring, empathetic, professional hands with them.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
CCRM is expensive and the processing is daunting and scary. Trust them. They are a world class research facility in the top of their field, they won't steer you in the wrong direction. I would (and probably will) do it all again with them in a heartbeat.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
I have a very difficult diagnosis and Eric Surrey wanted to be the only Dr at CCRM to help us because it was so difficult. He has kept to that promise. He was excited and optimistic in the good times and compassionate in the hard times. He was also very honest in our chances and never gave us false hope.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
I don't remember the specific type of protocol for my retrieval, but we did clomid, final-f, menopure, cetrotide, and triggered with Lupron. Dr Surrey went pretty aggressive as I only have one ovary and at 31 have poor quantity and quality eggs. We ended up with 3 great quality embryos to freeze out of the 7 they retrieved. It may sound like a small number but the percentages are amazing with what we were working with. Transfer we used birth control, lupron, endometrian, progesterone injections, vivelle estrogen patches and an oral estrogen. My lining did really well on this.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Amy)
I spoke with Amy 90% of the time and another nurse only 10% of the time, which I like as Amy knew what was going on with me. I spoke to Amy 2-3 times a week if not more. She was always informative and took the time to answer my millions of questions. She would also consult Dr. Surrey and get right back to me if needed.
Describe your experience with CCRM Colorado.
This place is amazing. Top notch, research facility, and highly regarded in the US for their field. My only negative is that they are very busy all the time so sometimes you have a little wait.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
CCRM is very expensive. The first day initial work up was around $5,000, then the upfront cost for egg retrieval and first transfer was about $15,000 and then optional (which we did) CCS (genetic testing) for up to 10 embryos was $8,000. Medications were not included in this price which was about $6,000 for the retrieval and $1,500 for each transfer.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr Surrey only allowed us to do 1 embryo at a time as I only have half a uterus and the risk of twins was too risky. We did genetic testing and they really don't recommend transferring multiples when you know you have good embryos- we agree with their methods.
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
6
NPS
6
Age 39
European
Income $100K - $199K
2nd of 3 Docs
4 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt he [Dr. Surrey] was very knowledgeable, warm, and friendly. I only saw him twice I believe. We did a FET with our 1 remaining untested embryo from our IVF cycle in 2015. We had it shipped from IL to CO for the transfer. When the transfer failed the Doctor called me personally to tell me it failed. It was nice for him to reach out....We were disappointed and didn’t feel prepared for it not to work.... I wish I would have asked more questions on the likelihood of it working.
The clinic [CCRM Colorado] is nice, large, and well organized.... They answered questions within 24 hours via the portal. I had several nurses that would respond which made it a little confusing. My preference is to have 1 main contact.... A big weakness in my opinion is you are forced to use their in-house lab. Although I initially thought this was a benefit, very few insurance companies are covered under their lab.... I remember a hefty consultation fee as well, it was significantly higher than most.
How was your experience with Eric Surrey at CCRM Colorado?
I felt he was very knowledgeable, warm, and friendly. I only saw him twice I believe. We did a FET with our 1 remaining untested embryo from our IVF cycle in 2015. We had it shipped from IL to CO for the transfer. When the transfer failed the Doctor called me personally to tell me it failed. It was nice for him to reach out.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
I wish I would have asked more questions on the likelihood of it working. With an untested embryo with a 35 year old egg I guess our chances weren’t very high. We were disappointed and didn’t feel prepared for it not to work.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Maybe because we weren’t going through a full IVF cycle but just transferring an embryo but I dont even remember my nurse. I do feel like we were given a bunch of information but it was all contained and sent through a portal. It felt kind of cold vs having direct email access to my nurse
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
I don’t have access to my paperwork, I must not have saved it and it was sent via the portal.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Yes but I don’t remember her name. All communication was through their portal. )
They answered questions within 24 hours via the portal. I had several nurses that would respond which made it a little confusing. My preference is to have 1 main contact.
Describe your experience with CCRM Colorado.
A big weakness in my opinion is you are forced to use their in-house lab. Although I initially thought this was a benefit, very few insurance companies are covered under their lab. We ended up paying far more than we needed to. The clinic is nice, large, and well organized.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
As mentioned earlier, their lab where they require all testing was not covered under our insurance when most places were. We didn’t find that out until we were too far down the path to turn back. I remember a hefty consultation fee as well, it was significantly higher than most.
6
Doctor
Eric Surrey
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
2017, Unsuccessful
NPS
8
NPS
7
Age 33
1 IVF
Male Factor
Poor Egg Quality
Income $200K - $499K
3rd of 3 Docs
3 IUI With Other Docs
4 IVF With Other Docs
Neutral
Neutral
Unsuccessful
The doctor [Dr. Surrey] has good bedside manner and seems to care, but at the same time, he has so many patients that it's hard for him to remember every specific case. ...Strengths: Bedside manner, knowledge, experience Weaknesses: Too many patients to really dive deep into someone's medical history, too busy to easily set up a meeting, no one explains the long term side effects of multiple IVF cycles/high doses of medications
My nurse [at CCRM] was on top of my cycle and I felt that she really cared...CCRM is very organized and almost every person who works there is so kind...You have to make sure you follow up on everything- labs, medications, pharmacies, payments, etc. The one huge weakness is the business office. They are very hard to get a hold of. It is extremely stressful when your payment is due in 5 days and they won't call you back. They only call you back if you say "I want to make a payment."
How was your experience with Eric Surrey at CCRM Colorado?
Strengths: Bedside manner, knowledge, experience Weaknesses: Too many patients to really dive deep into someone's medical history, too busy to easily set up a meeting, no one explains the long term side effects of multiple IVF cycles/high doses of medications
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Be sure you know every piece of your medical history, medication doses, and lab results. Don't rely on the doctor to know all of this.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
The doctor has good bedside manner and seems to care, but at the same time, he has so many patients that it's hard for him to remember every specific case. His first recommendation for treatment was a protocol that I had already tried unsuccessfully and I had to remind him of this. He then agreed his original protocol wouldn't work. If a patient didn't remember their medical history, or didn't feel comfortable objecting to a doctor's recommendation, they would have not received the proper care.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
The antagonist protocol was used because my lab results were all very good. ICSI and IMSI were used for male factor infertility. None of my embryos made it to Day 5.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Taylor Cook)
My nurse was on top of my cycle and I felt that she really cared. Having a good nurse can make this process so much easier. She never acted like I was bothering her. She only forgot to call in one RX, but apologized to me. If my nurse was out of the office, one of her colleagues would get back to me if I had any concerns.
Describe your experience with CCRM Colorado.
CCRM is very organized and almost every person who works there is so kind. I have only ever spoken to one nurse who seemed to hate her job and treated me like a child (I'm so glad I only had to talk to her once!). You have to make sure you follow up on everything- labs, medications, pharmacies, payments, etc. The one huge weakness is the business office. They are very hard to get a hold of. It is extremely stressful when your payment is due in 5 days and they won't call you back. They only call you back if you say "I want to make a payment." They do not follow up on insurance claims and always blame the insurance company. They make mistakes on how much money they need to reimburse patients and you will only get your money back if you stay on top of everything. They require you to prepay even though the insurance company says you should NOT prepay for services. I have spoken with many other patients who get incorrect bills. The business office told them that the bill was sent in error because they don't always check to see if you've already paid for a service prior to sending a bill.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Ultrasounds for monitoring $ 1,000 Nurse Patient Coordination Fee (not billable to insurance)$ 1,175 Nurse Patient Coordination Fee (not billable to insurance done w/FET) $500 Retrieval of oocyte by physician $ 1,177 Transfer of embryo by physician $925 Ultrasound for retrieval $200 Ultrasound for transfer (done with FET) $200 Surgical Suite for retrieval (out of network) $3,279 Surgical Suite for transfer (out of network-done with FET) $1,005 Anesthesia: $475 Labs: $ 1,775 Sperm Isolation w/semen analysis $615 IVF-Lab-Oocyte identification $615 IVF-Lab Culture and fertilization $1,516 IVF-Transfer prep (done with FET) $615 Hatching or Blastocyst $925 Thawing of embryo (done with FET) $1,000 Embryo biopsy $1,600 Genetic Consult (not billable to insurance) $350 Fertility Genetics - CCS testing on embryos (not billable to insurance) $1,700 Embryo Freezing $975 ICSI $2,836 IMSI $525
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I have not completed a transfer with this doctor.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at CCRM Colorado.
Only one RX was not called in. I had plenty of time to ask for the RX and pick it up. Not a big deal compared to other mistakes I've seen at other clinics.
8
Doctor
Eric Surrey
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017, Successful
NPS
10
NPS
10
Age 36
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Operations
2nd of 2 Docs
2 IUI With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Doctor Surrey is both compassionate and straightforward. He took his time to fully run every test and while it took a long time, i knew I was getting the best care. He made many recommendations but still left the door open for us to make decisions. We followed all of his advice. He genuinely cares about each couple he treats...We originally were going to do one IVF cycle. At the time of retrieval there were not many fertilized eggs and we decided to expand to a three cycle retrieval protocol per Surrey's recommendation.
While you have a designated nurse and a primary doctor [at CCRM], you will see many different people. Our doctor did not actually perform any of our procedures however everyone takes very good care of you!...The preliminary tests seemed endless and the costs added up....he nurse team took their time to thoroughly explain everything throughout the process. They left no stone unturned...Our nurse read our chart wrong on one occasion but called and corrected it before it impacted anything.
How was your experience with Eric Surrey at CCRM Colorado?
Doctor Surrey is both compassionate and straightforward. He took his time to fully run every test and while it took a long time, i knew I was getting the best care. He made many recommendations but still left the door open for us to make decisions. We followed all of his advice. He genuinely cares about each couple he treats
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Be patient. As an infertile couple we were so anxious for results. Everything took WAY longer than expected. Cycles were long, tests took time, the protocol changed and took longer. But it is all for good reason and we got results!!
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Our care was personal and treatment was tailored directly to our diagnosis. Dr Surrey and the nurse team took their time to thoroughly explain everything throughout the process. They left no stone unturned
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
We originally were going to do one IVF cycle. At the time of retrieval there were not many fertilized eggs and we decided to expand to a three cycle retrieval protocol per Surrey's recommendation. After the third retrieval we opted for PGS testing due to my poor egg quality. This was also strongly recommended. We had certainty at he time of our transfer that our embryo was genetically normal and would have second guessed ourselves if it didn't take.
Describe your experience with CCRM Colorado.
While you have a designated nurse and a primary doctor, you will see many different people. Our doctor did not actually perform any of our procedures however everyone takes very good care of you! They are thorough and it takes time for tests and protocols but that is why they have such a great reputation!
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
The preliminary tests seemed endless and the costs added up. We went for the Rolls Royce of treatment plans and had three consecutive retrievals with a freeze all as well as PGS testing. I think the package was $50K, meds not included.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Because of PGS we felt a single transfer was a good choice. We could always come back for a second transfer if it didn't work.
What specific things went wrong at CCRM Colorado?
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Colorado.
Our nurse read our chart wrong on one occasion but called and corrected it before it impacted anything. Everything was made right
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
9
NPS
10
Age 30 - 32
2 IVF
Male Factor
European
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Surrey is very warm and patient. Our case went from straightforward (male factor) to more complicated than expected (I had a different reaction to a standard stim protocol than expected), and rather than treating that as a fluke, he changed my next stim protocol and had me more closely monitored as a result... My first ever IVF cycle was with CCRM. We had a male factor diagnosis, so I was on a standard (OCP antagonist) protocol. I did not respond as expected (stimmed too quickly, progesterone spiked), and we could not proceed with a day 5 fresh transfer as planned. We froze all and elected to do CCS testing because of that. 2/4 5-day embryos were "normal," one was transferred, and unfortunately I had a missed miscarriage discovered at about 13 weeks.
I think the nursing staff [at CCRM] has heavy caseloads and, at least when we were there, there seemed to be a fair amount of turnover (we had 3 nurses in 2 years of care). I got much more comfortable following up with the general nursing line when I hadn't heard back from my individual nurse. I felt I had to be pretty proactive - for example, following up to make sure care and test/ultrasounds were being coordinated with my local monitoring clinics and CCRM (this was somewhat complicated by my needing to use 3! different labs/clinics for various testing, as my home clinic - Kaiser - wouldn't do outside monitoring). Honestly, I expected and hoped that my nurse would be more on top of things. I do think it varies by individual nurse - my first nurse (no longer works there) was unfortunately the least organized and communicative, which was hard because it was my first ever IVF cycle, and I was afraid I wouldn't know enough to be on top of everything.
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey is very warm and patient. Our case went from straightforward (male factor) to more complicated than expected (I had a different reaction to a standard stim protocol than expected), and rather than treating that as a fluke, he changed my next stim protocol and had me more closely monitored as a result.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Less related to the doctor himself, but more the clinic/nurses: don't hesitate to reach out again to the nursing line, rather than just your individual nurse, if you haven't heard back. My first stim cycle, I expected my nurse to be following me more closely, especially since it was my very first cycle, but by my second cycle, I knew that things may fall through the cracks and was more proactive about communication that was urgent.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
CCRM has a large patient volume, and I know each nurse carries a heavy load. Though sometimes we had nurses who were not as proactive or responsive as we expected/hoped (and we did have 3 different nurses over the course of 2 years of treatment there), Dr. Surrey was always kind and patient, and very open to our questions during meetings with him. After I miscarried a CCS-tested embryo that turned out to have a trisomy (very rare there, I was told I was one of very few documented cases at CCRM), he met with us and arranged a meeting with the head of genetics at CCRM, expressed deep sympathy, and even offered some financial relief for our next transfer.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
My first ever IVF cycle was with CCRM. We had a male factor diagnosis, so I was on a standard (OCP antagonist) protocol. I did not respond as expected (stimmed too quickly, progesterone spiked), and we could not proceed with a day 5 fresh transfer as planned. We froze all and elected to do CCS testing because of that. 2/4 5-day embryos were "normal," one was transferred, and unfortunately I had a missed miscarriage discovered at about 13 weeks. We did testing of the fetus and he had a trisomy. We had extensive follow-up with our local genetic counselor and CCRM (Dr. Surrey and the genetics department), and learned that it was likely due to an undetected mosaic embryo. We decided to do another retrieval rather than a transfer of our remaining embryo. This time, Dr. Surrey changed my protocol (PAL protocol, which I understand is for high responders/PCOS patients, though I don't have a PCOS diagnosis). He also asked for daily monitoring starting earlier, and I believe started Ganirelix earlier as well. I responded much better to this cycle: we had 12 5-day embryos (versus 4), and 7 came back CCS normal. I transferred 1 of these and it resulted in a healthy pregnancy and live birth. My daughter is 18 months old now. We will go back for another FET in another year or so.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: We had several)
I think the nursing staff has heavy caseloads and, at least when we were there, there seemed to be a fair amount of turnover (we had 3 nurses in 2 years of care). I got much more comfortable following up with the general nursing line when I hadn't heard back from my individual nurse. I felt I had to be pretty proactive - for example, following up to make sure care and test/ultrasounds were being coordinated with my local monitoring clinics and CCRM (this was somewhat complicated by my needing to use 3! different labs/clinics for various testing, as my home clinic - Kaiser - wouldn't do outside monitoring). Honestly, I expected and hoped that my nurse would be more on top of things. I do think it varies by individual nurse - my first nurse (no longer works there) was unfortunately the least organized and communicative, which was hard because it was my first ever IVF cycle, and I was afraid I wouldn't know enough to be on top of everything.
Describe your experience with CCRM Colorado.
The strengths of this clinic are definitely their doctors and lab. I'm so glad and grateful that we decided to are were able to pay more and start treatment here. We were advised by our local doctors that we weren't a difficult case and that we could have success locally, and that may have been true, but after my first cycle it became clear that it wasn't as straightforward as expected, and I feel very lucky that my protocol was adjusted for the second cycle and we had success. This is an aside, but I also appreciated being "out of town" for retrieval and transfer, so that normal life was put on hold during those trying times. But coordinating care when you're not a local patient is definitely an added layer of stress. Weaknesses that I experienced (especially in 2014-2015) were inconsistency and communication issues with nursing staff - patient should be prepared to be pretty organized and proactive.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
I think cost of 2 retrievals, 2 rounds of CCS testing, and 2 FETs, plus medication and local monitoring costs (all out of pocket) was close to $50,000.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. Surrey encouraged eSET both transfers, due to my age and history, risks of multiples, and transferring CCS-tested embryos. We agreed.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at CCRM Colorado.
My first nurse (no longer working there), had to be reminded several times to call in orders to a local monitoring clinic and to call in prescriptions. She also mistakenly did not specify in an order that a drug had to be brand-name, and I was shipped the generic - I did not realize that their policy was not to use generic, so I did not know in time to return this medication. It was only close to starting meds when I mentioned having the generic that I was told I couldn't use it. We had to order the brand name - so that was a large amount of money (all out of pocket) that was wasted. The nurses I was assigned after this nurse left the clinic did not make any mistakes like these. I did have one instance where I was told a local test (sonohysterogram) might have to be repeated, because the local doctor didn't take a video of it to send to CCRM. I was never told a video was needed and I was pretty upset about possibly having to do this uncomfortable test again - but in the end, I refused, and they permitted it.
9
Doctor
Eric Surrey
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
10
Age 34 - 36
1 IVF
Male Factor
European
Income $50K - $99K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Surrey is upbeat and clear in his communication style. He makes sure everyone is on the same page and ready for the next step. He is professional, transparent, and approachable. He has a reassuring bedside manner. Dr. Surrey is thorough and attentive to you as an individual patient.... We started with a PAL antagonist protocal which lead to the successful retrieval of our eggs. A few days after the retrieval my levels were tested and it was safe for us to proceed with a fresh embryo transfer, which resulted in the pregnancy of our oldest child
We absolutely were provided with research and statistics [from CCRM] as well as having a conversation with Dr. Surrey about eSET. In the context of our medical background, ESET was his suggested route, and we agreed for both of our transfers.... Our frozen transfer was about $6,000 for the transfer itself, but if you add medication, travel, and out of state monitoring we spent about $10,000. Our retrieval and transfer was about $20,000.
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey is upbeat and clear in his communication style. He makes sure everyone is on the same page and ready for the next step. He is professional, transparent, and approachable. He has a reassuring bedside manner. Dr. Surrey is thorough and attentive to you as an individual patient.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
I think all infertility patients probably come prepared on their end, and you can expect that he will also be prepared from his end. He will add a voice of reason and hopefully also give you something to laugh about in this crazy journey!
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
During our regroups both my husband and I always felt like our medical history had been reviewed and that we were engaged in a true conversation with Dr. Surrey.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
We started with a PAL antagonist protocal which lead to the successful retrieval of our eggs. A few days after the retrieval my levels were tested and it was safe for us to proceed with a fresh embryo transfer, which resulted in the pregnancy of our oldest child. When she was 13 months old we initiated the process for a frozen embryo transfer. The frozen transfer resulted in the pregnancy of our son who is now 13 months old. During both pregnancies we followed the standard medication protocalls up to I think 9 weeks gestation.
Describe your experience with your nurse at CCRM Colorado.
During our egg retrieval and first transfer our nurse was upbeat and organized, although something happened with our scheduling and while we were driving to the clinic for the transfer she called to inform me that a different doctor would b handling my transfer...this wasn't ideal in our eyes although you are notified that anyone could be doing your transfer (it just felt like a scheduling snafu on her part at the last minute). When we arrived we expressed our concerns and Dr. Surrey actually made a point to come and do my transfer which was very relieving. During our second frozen transfer experience our nurse was fine, I just never felt connected to her, and due to her schedule would sometimes receive communication from other nursing staff, again fine just didn't feel like she really "owned" us as patients.
Describe your experience with CCRM Colorado.
We chose this clinic because of their high success rates. I would choose to go back again, as we have personally had great success there. Its a high price but has been absolutely worth it for us. I feel 100% confident in the labs handling of our embryos. The reception staff, ultrasound nurses, and venipuncturists have always been pleasant and we have had a good on site experience on our couple of visits to the clinic.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
You would think I'd have this burned into my brain! Our frozen transfer was about $6,000 for the transfer itself, but if you add medication, travel, and out of state monitoring we spent about $10,000. Our retrieval and transfer was about $20,000.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We absolutely were provided with research and statistics as well as having a conversation with Dr. Surrey about eSET. In the context of our medical background, ESET was his suggested route, and we agreed for both of our transfers.
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
4
NPS
0
Age 32
2 IUI
Recurrent Pregnancy Loss
Unexplained
European
Latinx
Native American
Income $100K - $199K
Doctor
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Surrey had good bedside manner, however it felt like he just applied the same plan to you without actually reviewing your history. For example was not clear of the medications I had taken during a previous cycle and had to stop half way through describing next steps because it changed the plan. Seemed to do extensive labs that weren't always indicated. Didn't know whether he had prescribed trigger shots or not...1) IUI with clomid and ovedrel. Dr. Surrey felt the work up didn't explain our infertility enough, so that starting with less invasive would be okay. Produced a chemical pregnancy - ?maybe. He called it a chemical pregnancy and ordered more labs then as we were starting the next cycle remembered I did a trigger shot and that could have explained the very very low b-hcg. 2) Repeat same plan. Negative
[Nursing staff at CCRM were] Very poor communicators. Unable to get ahold of my assigned nurse directly. Would take 2-3 messages over 1-2 days to get a call back. Lacked empathy with negative test results - left voicemails and then just referred us to the in house counselor. When cycle was cancelled last minute put blame on us for something they missed. Would say they would call to set up next cycle or next re-group and never called.
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey had good bedside manner, however it felt like he just applied the same plan to you without actually reviewing your history. For example was not clear of the medications I had taken during a previous cycle and had to stop half way through describing next steps because it changed the plan. Seemed to do extensive labs that weren't always indicated. Didn't know whether he had prescribed trigger shots or not.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Make sure you are aware of each step and ask lots of questions. Question why you are doing things and review everything without assuming that he is aware of previous or current treatment.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Very busy clinic where support staff didn't know patients very well. Felt like you were part of a factory walking from one part to the next without individualization
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
1) IUI with clomid and ovedrel. Dr. Surrey felt the work up didn't explain our infertility enough, so that starting with less invasive would be okay. Produced a chemical pregnancy - ?maybe. He called it a chemical pregnancy and ordered more labs then as we were starting the next cycle remembered I did a trigger shot and that could have explained the very very low b-hcg. 2) Repeat same plan. Negative
Describe your experience with the nursing staff at CCRM Colorado.
Very poor communicators. Unable to get ahold of my assigned nurse directly. Would take 2-3 messages over 1-2 days to get a call back. Lacked empathy with negative test results - left voicemails and then just referred us to the in house counselor. When cycle was cancelled last minute put blame on us for something they missed. Would say they would call to set up next cycle or next re-group and never called.
Describe your experience with CCRM Colorado.
Very nice and fancy building. Have a Central Denver Office - but Dr. isn't there very often so have to drive to the suburbs for most of your care. Care costs more than other clinics and it appears a lot of that money is going towards a fancy building.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at CCRM Colorado.
After IUI pregnancy test was "lost" by the lab. Took 5 days and multiple calls each day to get results. Nurse finally called with them and said how "proud" she was of finding the results - acting like I should thank her. Never appreciated that waiting 5 days for a negative pregnancy test while I continued to take progesterone did not leave me in a congratulatory mood for her.
4
Doctor
Eric Surrey
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
CCRM Colorado
Denver
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
10
Age 35 - 37
1 IVF
Endometriosis
PCOS
Unexplained
European
Income $100K - $199K
Engineer
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Meeting Dr. Surrey was intimidating because my husband and I were just coming to understand what our fertility issues were. However, he was vey clear with what our issues were and that we would never be able to naturally conceive a child (that was his bluntness, but I really appreciated that moment of truth). He indicated that we were perfect candidates for IVF.... He was gentle, and kind. He knew I was afraid of needles but assured my husband and I they would take good care of me while in retrieval.
All monitoring appointments [at CCRM CO] are in the morning, i.e. blood draws and ultrasounds. It was a well-oiled machine. Each person checks in at the desk and then sits and waits for their name to be called. Typically, you never wait longer than 10-20 minutes.... some nurses were super sweet and took their time talking to me and answering my questions. Other nurses seemed to be in a hurry and sometimes short with me on the phone if I had questions.
How was your experience with Eric Surrey at CCRM Colorado?
Meeting Dr. Surrey was intimidating because my husband and I were just coming to understand what our fertility issues were. However, he was vey clear with what our issues were and that we would never be able to naturally conceive a child (that was his bluntness, but I really appreciated that moment of truth). He indicated that we were perfect candidates for IVF. We got all the "checkboxes" checked, T's crossed and i's dotted and I went in for a lining check before retrieval. As it turns out, I had a cyst. Dr. Surrey's favorite nurse (I was not a fan) said we would have to cancel the retrieval. I demanded to speak to Dr. Surrey - so he came to see me, performed the ultrasound again to confirm a cyst and said he could drain it on the spot. THANK GOODNESS he came to the ultrasound room. Shortly after that, he performed our only retrieval. He was gentle, and kind. He knew I was afraid of needles but assured my husband and I they would take good care of me while in retrieval. SUCCESS! Our first IVF cycle was a fresh transfer, so 5 days later, we were back in his office for a transfer. He recommended transferring only one embryo, but told me I could convince him to transfer 2, which we did. Shortly thereafter, it was confirmed that I was pregnant, and my numbers looked like twins! Unfortunately, my numbers started dropping just a few days later. As it turns out, we lost one embryo but were still pregnant with the other. Dr. Surrey called all the time to tell us the good and bad news. We are forever grateful for Dr. Surrey because we now have a beautiful 2 year old son, Ethan. When Ethan was born, we sent Dr. Surrey a birth announcement. He wrote us a letter back and called us congratulating us. In 2017, we did 2 transfers with Dr. Surrey again. He was hesitant the second transfer because he wanted me to lose some weight first, but didn't argue with me. I wish I had listened to him. It was hard to hear that I should lose weight, but he was telling me what was best for all of us. We had a successful transfer in June 2017 and were pregnant with 1 embryo. Again, he was very congratulatory. Unfortunately, we miscarried at 5 weeks. Dr. Surrey was the on-call doctor when I was having my miscarriage late one night. I was SO VERY thankful that it was him that answered the phone. He stayed calm and tried to calm me down with specific instructions until I could see them in the morning. Dr. Surrey was upset along with us when it was confirmed via ultrasound that we had, in fact, lost our baby. We told him we were not giving up and to see us in a couple of months. In October 2017, we did another round of IVF and transferred 2 embryos. Unfortunately, neither embryo took, and Dr. Surrey was on the phone with me very shortly afterward to talk about the path forward. We talked multiple scenarios and he provided his recommendation until we agreed on a path forward. In my opinion, Dr. Surrey KNOWS what he's doing. He is very good at his job. He will always tell you what the best path forward is, but will offer other scenarios and tell you the risks associated with everything. I feel like he's a good listener, is understanding, compassionate, blunt, and is willing to work with you. He is honest, and that carries so much weight.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Dr. Surrey will be blunt, and it might hurt to hear the truth (initially), but he knows what he's doing.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
I felt like a human because after our son was born I 2015, Dr. Surrey called us to congratulate us. When we started back up with IVF in 2017, Dr. Surrey met our son. At both FETs in 2017, he asked how our son was, BY NAME!
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
Before each cycle, I took a low-dose birth control pill. After that, the meds were basically the same. Endometrin, Vivelle, Lupron, Progesterone in oil, Medrol, Doxycycline. We had success twice (IVF) with this protocol, but not the third IVF cycle. My cycle started with Lupron 10u/day until I started my Endometrin and Medrol and Doxycycline. I was on 1 patch of Vivelle every other day for 8 days and then it increased one patch every other day until told to stop. I started the Progesterone in Oil 0.5 mg every other day in the morning 5 days before the transfer. Again, I was told to continue all medications until specifically instructed to change or stop.
Describe your experience with your nurse at CCRM Colorado.
I was not a big fan of my first IVF transfer nurse, Helaine. She didn't call in the birth control before my pharmacy closed for the weekend, and she didn't call in enough to get me on the right schedule. Then, when we were suffering our miscarriage, she was basically telling us that we should brace ourselves for losing both embryos. She also said it was not typical for first-time IVFers to get pregnant. Thankfully, she left CCRM before my next transfer in June 2017. I loved that nurse - gosh I wish I remembered her name. She was on the ball - always calling me back when I had a question just to let me know she got my message, even if she didn't have the answer yet. But, she ended up leaving CCRM right after our miscarriage. For our last transfer, they were still trying to figure out what nurse was assigned to us. So, I ended up talking to and seeing multiple nurses. It was hard because some nurses were super sweet and took their time talking to me and answering my questions. Other nurses seemed to be in a hurry and sometimes short with me on the phone if I had questions.
Describe your experience with CCRM Colorado.
The doctor's are the strengths at CCRM. I believe they are all infertility specialists and have something unique to bring to CCRM and their patients. If you're not happy with one doctor at CCRM, ask to see another doctor.
Describe your experience with your monitoring appointments at CCRM Colorado.
All monitoring appointments are in the morning, i.e. blood draws and ultrasounds. It was a well-oiled machine. Each person checks in at the desk and then sits and waits for their name to be called. Typically, you never wait longer than 10-20 minutes.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
$2856.62 to CCRM, $3401 Fertility Labs of Colorado (FLC), medication typically ran from $1800-$3500 depending on the cycle. I don't remember specifics on what I paid for each blood draw or ultrasound.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. Surrey always recommended to me that I only transfer 1 embryo. He said there is less risk involved later in a pregnancy if I were to be pregnant with a singleton vs. multiples.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at CCRM Colorado.
Again, this was just the one nurse, Helaine who is no longer at CCRM. After each IVF cycle, you are asked to provide feedback to the clinic. I let them know I had a problem with this nurse and my cycle almost got cancelled twice because of her.
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 40 - 41
1 IVF
Male Factor
European
East Asian
Income $50K - $99K
Doctor
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Eric Surrey] explained any changes in thought processes he had (e.g., change of protocol, change of our chances), and he didn't force family building plan on us because he was concerned that our odds were pretty low. He reassured me at the regroup prior to egg retrieval that he would be watching my case even though we were nearing the end of stimulation over a weekend. It's a good thing he was because I almost ovulated and had to do an immediate trigger shot with egg retrieval the next morning. Luckily, all the eggs were still there!
[At CCRM] I followed two proverbs... squeaky wheel gets the grease and you catch more flies with honey than vinegar. (They're a bit outdated and cheesy but true.) I never had any problems with getting my questions answered or issues resolved as long as I was kind and assertive. A little human kindness goes such a long way on both ends.
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey was always warm and compassionate through the process. Prior to even going to CCRM, he read over my case and answered all my questions in the phone consult, and then, after our one day work up, he presented me and my husband a clear path forward. He explained any changes in thought processes he had (e.g., change of protocol, change of our chances), and he didn't force family building plan on us because he was concerned that our odds were pretty low. He reassured me at the regroup prior to egg retrieval that he would be watching my case even though we were nearing the end of stimulation over a weekend. It's a good thing he was because I almost ovulated and had to do an immediate trigger shot with egg retrieval the next morning. Luckily, all the eggs were still there! He called the deliver the good news that we had two normal embryos out of the six. At the time of transfer, he was very professional, and he must have done something right because we have our son!
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
CCRM is a big practice, so don't be afraid to be your own advocate and ask lots of questions. Dr. Surrey will answer them all, and if you are looking for someone with a good balance of compassion and honesty, he is wonderful.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Dr. Surrey was and is warm, kind, and compassionate while also being forthright, firm, and honest. I appreciated both, and my husband really appreciated the honesty. Our previous doctor gave us completely unrealistic odds, so Dr. Surrey's honesty while hard to hear was also helpful.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
I primed with estrogen, and I used Lupron, Gonal F, Ganirelix, and a single trigger shot. I was originally scheduled to do a double trigger, but because I almost ovulated, I did the single. At my previous clinic, I had primed with birth control and did an antagonist protocol, but they did not retrieve many eggs though they were tracking 14 follicles that were growing evenly.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Lainie Wolff)
My nurse had been with CCRM for several years, and she was confident, organized, compassionate, and funny. She always returned my phone calls and answered multiple anxious questions a week. She was like a therapist and nurse rolled in one! Going through IVF is so stressful, and while I still had to be my own advocate in the system, I wouldn't have been able to do it all without Lainie. She was wonderful!!!
Describe your experience with CCRM Colorado.
Everyone at the clinic from the administrative staff to billing to medical records is warm and friendly and tries to be helpful. I followed two proverbs... squeaky wheel gets the grease and you catch more flies with honey than vinegar. (They're a bit outdated and cheesy but true.) I never had any problems with getting my questions answered or issues resolved as long as I was kind and assertive. A little human kindness goes such a long way on both ends.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Our insurance paid for most of it, but our out of pocket was $11,000 for the cycle and transfer, plus the cost of medication and travel (since we're from out of state).
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
My doctor let me choose to transfer one or two, and my husband and I chose one. There were many factors, including potential complications for me and multiples, financial considerations (e.g., high likelihood of bedrest with twins), and inability to stay at home to care for two babies (we both have to work).
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
Describe the specific things that went wrong at CCRM Colorado.
My nurse once forgot to call one med into a pharmacy, but I called her and she quickly called it in. Once, we were scheduled to go in for blood work while in Lone Tree on a weekend (we came from out of state), but they failed to let us know when it would be. My husband and I just showed up, and they squeezed us in without problems. Honestly, in all the hundreds of interactions I had with the clinic, these two things were relatively minor.
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2015 - 2016, Successful
NPS
10
NPS
10
Age 35 - 36
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
South Asian
Income $200K - $499K
Engineer
3rd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Surrey is a fantastic doctor! He has a goofy sense of humor which makes him very personable. I was an out of state patient..I told him I am open to donor eggs at this point. Dr. surrey convinced me to try with own eggs first. I am so glad I listened to him. Also, when the protocol did not work the first time( I ovulated early). He was so apologetic about it and waived off the fees for that cycle. Next time, he closely monitored me...he remembered so many details about me
The clinic [CCRM] is run like a factory...Their finance dept is the worst, they held off my transfer cycle till the payment went through. You pay ahead and then they adjust their books and pay back the excess...Nurse forgot to call in medication!... they have gotten down the process to a science. The protocols and the labs are excellent and that makes up for their fortune 500 type behaviour...It felt nice to know, you were not just a number with this clinic
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey is a fantastic doctor! He has a goofy sense of humor which makes him very personable. I was an out of state patient that had gone through two doctors and many ivf cycles. I was very dejected by the time I went to him...I told him I am open to donor eggs at this point. Dr. surrey convinced me to try with own eggs first. I am so glad I listened to him. Also, when the protocol did not work the first time( I ovulated early). He was so apologetic about it and waived off the fees for that cycle. Next time, he closely monitored me
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Trust him! :-)
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Dr. Surrey was very personable from the get-go. He treats so many patients, yet everytime I saw him over the course of the year, he remembered so many details about me. It felt nice to know, you were not just a number with this clinic
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
all I remember was CCRM Protocol 5 and 6
Describe your experience with your nurse at CCRM Colorado.
The first co-ordinator who thankfully quit was horrible! She forgot to order tests, medication! yes...medications, which are so crucial to the cycle. Had to run around on a weekend to get some filled due to an error on her part
Describe your experience with CCRM Colorado.
The clinic is run like a factory. They are in the top tier in the industry and they know people will go to them no matter what. Their finance dept is the worst, they held off my transfer cycle till the payment went through. You pay ahead and then they adjust their books and pay back the excess. The paying back part takes months even though a single days of delay is not tolerated from you. Despite all this, they have gotten down the process to a science. The protocols and the labs are excellent and that makes up for their fortune 500 type behaviour
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
CCRM strongly pushes for eSET. I had in fact requested a twin embryo which was denied
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
Nurse forgot to call in medication!
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2015 - 2016, Successful
NPS
10
NPS
10
Age 37 - 38
3 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
Doctor
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Eric Surrey] recommended doing banked embryos as I had DOR, and this was expensive but turned out to be the best thing for me in the end. Technically, all of the procedures he performed (hysteroscopy, retrieval, FET), went very smoothly and painlessly (given meds for retrieval and mild meds for FET, but not hysteroscopy). I felt confident in his opinion and trusted the course that we took...
First nurse [at CCRM] I had was not great. She did not return calls until the end of the day consistently and more importantly, I did not feel she really cared about my case. However, I got assigned a new nurse (Julie) as my first one left. Julie was excellent in every way...Egg retrieval (included 3) plus one FET: $45,000 Medications: about $18,000 (for 3 cycles) Travel/accommodations: about $10,000 One day work up (prior to starting retrievals): ?3000
How was your experience with Eric Surrey at CCRM Colorado?
Seemed to read through and use my previous results from another clinic and apply it clinically. However, I had very few setbacks, and so it is not possible for me to comment on how things would have gone if they did not go as planned. He recommended doing banked embryos as I had DOR, and this was expensive but turned out to be the best thing for me in the end. Technically, all of the procedures he performed (hysteroscopy, retrieval, FET), went very smoothly and painlessly (given meds for retrieval and mild meds for FET, but not hysteroscopy). I felt confident in his opinion and trusted the course that we took.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
None specific.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Caring, knowledgeable, warm personality. Took time to answer all my questions.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
I believe we used the antagonist protocol. Used Gonal F and Menopur (300 and 150 daily) after using estrogen for some period of time. Trigger was with both Lupron and HCG. FET was with estrogen and PIO. Same protocol used all 3 times with similar results (did 3 retrievals within 5 months or so to bank embryos to have enough for PGS testing).
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Julie)
First nurse I had was not great. She did not return calls until the end of the day consistently and more importantly, I did not feel she really cared about my case. However, I got assigned a new nurse (Julie) as my first one left. Julie was excellent in every way.
Describe your experience with CCRM Colorado.
Strengths: great reputation for lab in terms of embryo develolment, etc. This was my personal experience and I got better results with these cycles than the first one I did at another clinic. They also do lots of PGS testing, so very confident in their ability to handle embryos well. Compared to what I've read, they seem to be at the forefront of IVF advances. It's a big clinic, but I did not feel like a number. Mostly pleasant front staff, excellent nurses and ultrasound techs, and excellent OR nurses. Procedures all went smoothly with great anesthesia management. Another strength was the reaching out to out of towners for support groups which I found extremely helpful. Great counsellors/psychologists running the groups. Weakness: very expensive. More so than my first clinic.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Egg retrieval (included 3) plus one FET: $45,000 Medications: about $18,000 (for 3 cycles) Travel/accommodations: about $10,000 One day work up (prior to starting retrievals): ?3000
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He was open to either single or 2 embryo transfer but strongly recommended sFET and was in agreement when we chose to go that route.
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Income $50K - $99K
Architect
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We had a long history with many non-standard treatments. He [Dr. Surrey] listened to all our concerns, reviewed all my on-standard suggestions, discussed pros and cons...Dr. Surrey was very knowledgable. But not a jerk. The analysis was very thorough and he found scar tissue in my uterus, that was overlooked by other doctors. We did treatment prior coming to him to address longstanding bacterial issues, and were considering monitoring immune levels during pregnancy. While this isn't his specialty, he was able to work with us, and the specialist team that we coordinated with.
[CCRM] Organized. Thorough. Great embryologists. Much more attention to the details and progress of every phase of the IVF process than I experienced elsewhere. In house lab, in house financial councelor, in house genetic councelors, patient ed regarding genetic testing, all streamlined to educate the patients, and make the process easier....Very responsive. Clinics are very busy, so I always recommmed all patients double check two times and stay on top of their own med needs. I did this, and all went well.
How was your experience with Eric Surrey at CCRM Colorado?
They are experts. Dr. Surrey was very knowledgable. But not a jerk. The analysis was very thorough and he found scar tissue in my uterus, that was overlooked by other doctors. We did treatment prior coming to him to address longstanding bacterial issues, and were considering monitoring immune levels during pregnancy. While this isn't his specialty, he was able to work with us, and the specialist team that we coordinated with. He allowed me to add to our protocol things that he felt could help, but wouldn't hurt, ultimately allowing me to help craft a cycle that I could have hope in.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Come with all your questions written down. If you have a hunch about a problem or alternative things to try, discuss it. In many cases my hunches were totally not relevant to me, but he explained why. In others, he understood why I needed to try something different than before and we worked at it until both he and I were comfortable with the plan.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
We had a long history with many non-standard treatments. He listened to all our concerns, reviewed all my on-standard suggestions, discussed pros and cons. We were happy that he could handle us having a team of experts, rather than ignoring our underlying problems.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
The protocol for the retrieval was very similar to what I'd had at a previous clinics. But they monitiored me much more closely, growing the embryos slower. tweaking meds more frequently. We had scar tissue removed after creating CCS normal embryos. We had a follow up apt to confirm the uterus looked good. We did an antihistamine protocol before the transfer (prednisone/Claritin/Pepcid) which in my own assessment is an immune-modulating type of treatment, minor as it is. We did additional antibiotics leading up to the transfer as a booster to my previous treatments for latent bacterial infection.
Describe your experience with your nurse at CCRM Colorado.
Very responsive. Clinics are very busy, so I always recommmed all patients double check two times and stay on top of their own med needs. I did this, and all went well.
Describe your experience with CCRM Colorado.
Organized. Thorough. Great embryologists. Much more attention to the details and progress of every phase of the IVF process than I experienced elsewhere. In house lab, in house financial councelor, in house genetic councelors, patient ed regarding genetic testing, all streamlined to educate the patients, and make the process easier.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
We did one cycle. I think the base price was around 22K. Genetic testing was around 6K One day work up was around 4K. We did a surgery for tissue removal. All in all when meds were paid, out cycle probably cost about 35-40K. While this is twice the cost at our previous clinic, we got more blasts from the one cycle, than from two at that other clinic. Plus it stuck.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We insisted on eSet. He was happy about that.
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
4
NPS
2
Age 32
1 IVF
European
2nd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Surrogacy With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Surrey is a very compassionate doctor and that is his biggest strength. He makes you feel better in his presence. He has a calming demeanor, and never stresses you out as a patient. His biggest weakness, and this goes for all of CCRM, is that he is too stuck on their prescribed protocols and getting things to look "perfect". We wasted SOOOO much time on mock cycles, and so much money. This is what eventually drove us to leave CCRM. The rules are silly in a lot of ways and they don't even have good explanations for most of them. The insurance situation is also inexcusable. I think it is unconscionable for a fertility clinic to make their patients more stressed out than they already are, and this is what their silly insurance rules do...
...His biggest weakness, and this goes for all of CCRM, is that he is too stuck on their prescribed protocols and getting things to look "perfect". We wasted SOOOO much time on mock cycles, and so much money. This is what eventually drove us to leave CCRM. The rules are silly in a lot of ways and they don't even have good explanations for most of them. The insurance situation is also inexcusable. I think it is unconscionable for a fertility clinic to make their patients more stressed out than they already are, and this is what their silly insurance rules do...
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey is a very compassionate doctor and that is his biggest strength. He makes you feel better in his presence. He has a calming demeanor, and never stresses you out as a patient. His biggest weakness, and this goes for all of CCRM, is that he is too stuck on their prescribed protocols and getting things to look "perfect". We wasted SOOOO much time on mock cycles, and so much money. This is what eventually drove us to leave CCRM. The rules are silly in a lot of ways and they don't even have good explanations for most of them. The insurance situation is also inexcusable. I think it is unconscionable for a fertility clinic to make their patients more stressed out than they already are, and this is what their silly insurance rules do...
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Don't go to CCRM unless you have a problem that requires a top-notch lab. I never should have spent the time and money to go to CCRM for a thin lining problem...
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Dr. Surrey always made me feel like a real person when we sat face-to-face or had a scheduled conference call. His bedside manner was fantastic. However, he never really went above and beyond and I felt that he gave up on my case too early.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Samantha (Sam))
Sam was organized and on top of things, I didn't have to double-check her instructions like I have with other nurses at other clinics. But she was pretty cold in a lot of ways. I honestly think she must have become pregnant during my treatment because she wouldn't meet with me in person and later my nurse was switched to Lanie (who was 3-4 times nicer than Sam) because Sam was "out for a few months". If this was the case, I can cut Sam some slack because I'm sure she was distracted and not feeling particularly compassionate to her patients... I also really disliked that Sam wouldn't allow me to email her.
4
Doctor
Eric Surrey
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
2
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2004 - 2011, Successful
NPS
10
NPS
10
Age 43 - 50
2 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Income $0 - $49K
1st of 3 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Surrey is the best! He was brilliant, warm, caring, explained everything and supportive. Would 100% refer to him. AND he said I would not had a 12% chance of getting pregnant... I got pregnant and delivered twins on my first IVF cycle. Boom!!...There were no weaknesses [at CCRM]. I had it 100% positive experience in all areas with this clinic...I got extraordinary care from the nurse that was assigned to me and the entire staff. I never had any issues with them whatsoever. They went out of their way to make sure my calls got returned in a timely matter, I got the information that I needed and helped with scheduling as best as possible. Extremely professional and compassionate
There were no weaknesses [at CCRM]. I had it 100% positive experience in all areas with this clinic...I got extraordinary care from the nurse that was assigned to me and the entire staff. I never had any issues with them whatsoever. They went out of their way to make sure my calls got returned in a timely matter, I got the information that I needed and helped with scheduling as best as possible. Extremely professional and compassionate
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey is the best! He was brilliant, warm, caring, explained everything and supportive. Would 100% refer to him. AND he said I would not had a 12% chance of getting pregnant... I got pregnant and delivered twins on my first IVF cycle. Boom!!
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Know that you are absolutely in the very best hands he possibly could be. Know it.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Dr. Surrey~ Was kind, caring and supportive. Genuinely excited when I got pregnant with twins at my age (43) on my first IVF try. He's incredible. I highly recommend him!
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
My cycle was done in 2004, so, it's not current or relevant compared with today's protocols and I can't remember it anyway! LOL!
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Dana)
I got extraordinary care from the nurse that was assigned to me and the entire staff. I never had any issues with them whatsoever. They went out of their way to make sure my calls got returned in a timely matter, I got the information that I needed and helped with scheduling as best as possible. Extremely professional and compassionate
Describe your experience with CCRM Colorado.
There were no weaknesses. I had it 100% positive experience in all areas with this clinic.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
I do not have any insurance coverage for this procedure but, they offer submitted the bill anyway. The prices were comparable to other clinics prices at the time.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. Surrey was wonderfully supportive, Frank and helpful. He offered it to me and suggested it might be a good idea for me because I was 43 years old having twins by myself but, at the time, The procedure carried more risk than it does today and I was not willing to take the risk that I would lose the pregnancy entirely if I reduced down to one embryo from two since, statistically, The odds are very low that the pregnancy would and in a positive outcome anyway.
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
6
NPS
8
Age 27
2 IUI
Male Factor
PCOS
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
We only met with Doctor Surrey one time and that was the initial consult. We weren't upset since we have heard this is how it goes when only doing IUI. Once you are an IVF pateint we have heard the doctor sees you more... He knows what he is doing and is an expert, but if you are not doing IVF right away you are not a huge concern...he said we should try 3 rounds of IUI and then move to IVF if those did not succeed. We were good candidates for IUI and IVF.
Shawna [nurse at CCRM Colorado] and her team are awesome. If Shawna is not available then one of her nurses are and they are all very sweet. Shawna is really good about getting back to me and making sure I understand...Everyone is really nice and they are there to get their job done which is get you pregnant. From the receptionists, to billing and the nurses they are all very nice and know what is going on. They are to the point and will answer all of your questions.
How was your experience with Eric Surrey at CCRM Colorado?
We only met with Doctor Surrey one time and that was the initial consult. We weren't upset since we have heard this is how it goes when only doing IUI. Once you are an IVF pateint we have heard the doctor sees you more.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Be willing to listen and understand he is there to do one thing and that is get you pregnant. He knows what he is doing and is an expert, but if you are not doing IVF right away you are not a huge concern.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
I have only seen Shawna his nurse for my IUI's and appointments. I have only seen Doctor Surrey at the initial consult.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
Since my husband and I both have something wrong with us, he said we should try 3 rounds of IUI and then move to IVF if those did not succeed. We were good candidates for IUI and IVF.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Shawna)
Shawna and her team are awesome. If Shawna is not available then one of her nurses are and they are all very sweet. Shawna is really good about getting back to me and making sure I understand.
Describe your experience with CCRM Colorado.
Everyone is really nice and they are there to get their job done which is get you pregnant. From the receptionists, to billing and the nurses they are all very nice and know what is going on. They are to the point and will answer all of your questions.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
We have to pay for every visit and everything they did to us testing wise.
6
Doctor
Eric Surrey
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
CCRM Colorado
Denver
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
8
Age 39 - 40
Diminished Ovarian Reserve
European
Income $50K - $99K
Accountant
Only Doc Seen
Donor Sperm
Strongly Recommends
Neutral
Success w/ Doc Not sure
He [Dr. Surrey] is knowledgeable and will provide you with all options and talk through them with you... always made me feel comfortable and explained the process and all tests that I have had done thus far, sometimes more than once. I have had most of my communication with him over the phone as I don't live in Denver, and have only been to the clinic once. He always takes time as if it was an office visit.
[The staff at CCRM Colorado] Always listens, answers all questions and makes me feel like as though they are invested in me and my situation...The nursing teams at CCRM are wonderful! I have called/emailed them with all sorts of questions and sought their advice many times. They are compassionate and knowledgable of your situation and process...I would have liked for the welcome and into to the clinic to have been longer and given more specific information about the clinic. (Layout, etc)
How was your experience with Eric Surrey at CCRM Colorado?
I am currently beginning IVF treatment and have had many many questions throughout the process. Dr Surrey has always made me feel comfortable and explained the process and all tests that I have had done thus far, sometimes more than once. I have had most of my communication with him over the phone as I don't live in Denver, and have only been to the clinic once. He always takes time as if it was an office visit.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Ask as many questions of him. He is knowledgeable and will provide you with all options and talk through them with you.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Always listens, answers all questions and makes me feel like as though they are invested in me and my situation.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Jenn)
The nursing teams at CCRM are wonderful! I have called/emailed them with all sorts of questions and sought their advice many times. They are compassionate and knowledgable of your situation and process.
Describe your experience with CCRM Colorado.
The process is overwhelming and if possible, bring a friend or someone with you. The staff is very helpful and will get you to the correct place and person you need to see. I would have liked for the welcome and into to the clinic to have been longer and given more specific information about the clinic. (Layout, etc)
What specific things went wrong at CCRM Colorado?
  • Lost or damaged samples
Describe the specific things that went wrong at CCRM Colorado.
The urine sample I gave while at the clinic for tests they require to be done at their lab was lost/misplaced.
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
CCRM Colorado
Denver
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
7
NPS
10
Age 34
2 IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
I felt comfortable with him [Dr. Surrey] - easy to trust and feel confident with his recommendations. My husband didn’t enjoy his use of humor but I found it to be calming. Took the level of stress down a notch for me....Since all of our tests checked out, he recommended 3 IUI rounds. Being diagnosed with unexplained infertility didn’t lend itself to jumping into IVF. We are on our third attempt now.... At times it felt as I had to direct care - being aware and advocating for the next steps in treatment
I’ve had several different nurses [at CCRM Colorado] so the change over doesn’t help in the sense of continuity of care. I’ve needed to remind the nurses of information the previous nurse knew in order to direct care.... There seems to be a disconnect from each department which creates barriers to communication. I’ve enjoyed using the portal to help with communicating treatment steps rather than voicemails.... I had an ultrasound completed that wasn’t necessary but they didn’t charge us for it.
How was your experience with Eric Surrey at CCRM Colorado?
I felt comfortable with him - easy to trust and feel confident with his recommendations. My husband didn’t enjoy his use of humor but I found it to be calming. Took the level of stress down a notch for me.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Ask questions!
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
At times it felt as I had to direct care - being aware and advocating for the next steps in treatment rather than the other way around. It seems like there is an automatic process for all - lacking in the individualized care.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
Since all of our tests checked out, he recommended 3 IUI rounds. Being diagnosed with unexplained infertility didn’t lend itself to jumping into IVF. We are on our third attempt now.
Describe your experience with the nursing staff at CCRM Colorado.
I’ve had several different nurses so the change over doesn’t help in the sense of continuity of care. I’ve needed to remind the nurses of information the previous nurse knew in order to direct care.
Describe your experience with CCRM Colorado.
It’s siloed too much when it comes to doctor / nursing / financial. There seems to be a disconnect from each department which creates barriers to communication. I’ve enjoyed using the portal to help with communicating treatment steps rather than voicemails.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Roughly 7,000 for diagnostics and 3 IUIs
What specific things went wrong at CCRM Colorado?
  • Lost paperwork
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at CCRM Colorado.
I had an ultrasound completed that wasn’t necessary but they didn’t charge us for it. My labs have been misplaced in the chart which led to requests for new labs before proceeding through another cycle.
7
Doctor
Eric Surrey
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2018, Unsuccessful
NPS
7
NPS
5
Age 36
2 IVF
2 Egg Freezing
Endometriosis
European
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Surrey is very kind and has a great bed side manner. When I speak with him I feel like he’s engaged and I matter....Dr. surrey is very kind. He was optimistic when we first met with him and we have no had success so it’s hard to be happy. I am disappointed because we made decisions on his optimism and that has cost us a lot of money....We have done 3 transfers and little things have been tweaked but now he says there is nothing we can do different.
Factory. It seems like all they [CCRM] care about is money. It’s organized in such a bureaucracy that you can’t get any help. Each department operates in isolation and the patients pay the price. I wouldn’t be surprised if someone in billing is embezzling money....I was supposed to have a scratch before a transfer and they forgot. I had prepped with 2 months of depot lupron so it wasn’t like I could just wait another month.
How was your experience with Eric Surrey at CCRM Colorado?
Dr. surrey is very kind. He was optimistic when we first met with him and we have no had success so it’s hard to be happy. I am disappointed because we made decisions on his optimism and that has cost us a lot of money.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Ask lots of questions.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Dr. Surrey is very kind and has a great bed side manner. When I speak with him I feel like he’s engaged and I matter. As soon as I am out in the treatment sphere I feel like it’s a factory.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
Dr. Surrey was patient and I did get good results form retrieval. After my first round I only had 2 blasts form 11 fertilized and thy were abnormal. He added calcium ionophore he n cut time and we got 5 blasts. We have done 3 transfers and little things have been tweaked but now he says there is nothing we can do different.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Taylor, Andrea)
Thy have a lot of patients and do their best but some mistakes have been made.
Describe your experience with CCRM Colorado.
Factory. It seems like all they care about is money. It’s organized in such a bureaucracy that you can’t get any help. Each department operates in isolation and the patients pay the price. I wouldn’t be surprised if someone in billing is embezzling money.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
About 24k for one cycle. However this does not cover everything. Little additional charges seemed to pop up every time we went to ccrm.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I like that he encourages transferrignone.
What specific things went wrong at CCRM Colorado?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at CCRM Colorado.
I was supposed to have a scratch before a transfer and they forgot. I had prepped with 2 months of depot lupron so it wasn’t like I could just wait another month.
7
Doctor
Eric Surrey
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017, Unknown Success
NPS
7
NPS
N/A
Age 39
3 IUI
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Neutral
Success w/ Doc Not sure
Dr. Surrey is highly knowledgeable. He is to the point and seems understanding, which is important when you're discussing sensitive issues. However, almost all of my contact has been with my nurse. I've only talked to Dr. Surrey to discuss significant decisions in treatment or direction...We wanted to proceed conservatively so Dr. Surrey suggested that we start with medicated IUI since our infertility is unexplained. IUI has at best a 20% chance of working each round so multiple rounds are suggested. We did 1 round with clomid, HCG trigger and IUI. Switched to Femara for 2 rounds
CCRM is a large practice with a lot of process. Your nurse coordinator is your guide and primary point of contact. I have really appreciated my nurses but have been reassigned a couple times (just circumstance) so that's perhaps made the process seem more intimidating than it is for others....All of the nurses at CCRM seem highly organized, effective and compassionate...Understand that you will be treated by the CCRM practice, not just Dr. Surrey. Dr. Surrey is like a supervisor in the process.
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey is highly knowledgeable. He is to the point and seems understanding, which is important when you're discussing sensitive issues. However, almost all of my contact has been with my nurse. I've only talked to Dr. Surrey to discuss significant decisions in treatment or direction.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Understand that you will be treated by the CCRM practice, not just Dr. Surrey. Dr. Surrey is like a supervisor in the process.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
CCRM is a large practice with a lot of process. Your nurse coordinator is your guide and primary point of contact. I have really appreciated my nurses but have been reassigned a couple times (just circumstance) so that's perhaps made the process seem more intimidating than it is for others.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
We wanted to proceed conservatively so Dr. Surrey suggested that we start with medicated IUI since our infertility is unexplained. IUI has at best a 20% chance of working each round so multiple rounds are suggested. We did 1 round with clomid, HCG trigger and IUI. Switched to Femara for 2 rounds because I got visual side-effects from the Clomid. No success so we're doing work-up for IVF.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Christina, Colleen)
At first I was unassigned and then I've been treated by Christina and Colleen. I would say the nurse coordinator is the most important part of the CCRM experience - your nurse is the primary person responsible for follow through and making sure that you understand and are comfortable with what is happening. All of the nurses at CCRM seem highly organized, effective and compassionate.
7
Doctor
Eric Surrey
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
Nursing Staff
5 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 33 - 34
1 IVF
Male Factor
Income $50K - $99K
Operations
1st of 3 Docs
4 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Very warm and caring doctor. No empty pregnancy promises, just facts! He explained everything in through detail. He called us personally to let is know important results. He was always there when we needed to speak to him even if he was out of the office. He even took our call while on family vacation. He is an excellent doctor!...Dr. Surrey only wanted us to do one embryo because of the risk with multiples but we opted to do two...
This clinic [CCRM] is on the expensive but is worth every penny!...Nuring staff was always always there when you needed them. Very compassionate and explained everything. If they couldn't answer your question the would get back to you same day with an answer....The hospital actually has a funded program that we qualified for, however we ended up not using it for several reasons... Frozen was siggested instead of fresh beause of his amd the clinics success rates!
How was your experience with Eric Surrey at CCRM Colorado?
Very warm and caring doctor. No empty pregnancy promises, just facts! He explained everything in through detail. He called us personally to let is know improtant results. He was always there when we needed to speak to him even if he was out of the office. He even took our call while on family vacation. He is an excellent doctor!
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Listen and ask questions, he is very smart!
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
We did IVF with donor sperm. The hospital actually has a funded program that we qualified for, however we ended up not using it for several reasons. One reason was Dr. Surrey didn't want us to feel as though we had any what ifs through out the process. We used injectable fertility meds to stimulate the ovaries and then did the egg retrival. A month later we went back and did the frozen transfer of 2 embryos. Frozen was siggested instead of fresh beause of his amd the clinics success rates! Also due to testing that would take longer. We are now 6 months pregnant with twins by choice. Dr. Surrey only wanted us to do one embryo because of the risk with multiples but we opted to do two.
Describe your experience with your nurse at CCRM Colorado.
Nuring staff was always always there when you needed them. Very compassionate and explained everything. If they couldn't answer your question the would get back to you same day with an answer.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
This clinic is on the expensive but is worth every penny!
10
Doctor
Eric Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
0
NPS
1
Age 35
2 IUI
Unexplained
European
Income $200K - $499K
Architect
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
There is very little communication with the Doctor [Dr. Eric Surrey]. We left almost every appointment feeling confused and frustrated. We wanted to adjust our treatment plan and were unable to speak with the Doctor about it. Our concerns were never addressed....This [CCRM]is a busy practice. I feel like they are too busy to provide care that is equal to the cost. I hear that they have good results but stress is an important factor in this process. I felt very stressed because I did t understand what was going on and when I asked questions, they seemed annoyed with me.
Our nurse made our experience at CCRM terrible. She refuses to answer questions. She told me inaccurate things many times. She acted annoyed and told me that she was too busy to answer my questions. I cried several times after getting off the phone with her because she was so rude.
How was your experience with Eric Surrey at CCRM Colorado?
There is very little communication with the Doctor. We left almost every appointment feeling confused and frustrated. We wanted to adjust our treatment plan and were unable to speak with the Doctor about it. Our concerns were never addressed.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
You have to be an advocate for yourself. Push for the things you want and also make sure you are given accurate medications and you know what the medications do. Communication is a struggle with this practice.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
It felt like the treatment was not specific to my issues.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Tarrah Hall)
Our nurse made our experience at CCRM terrible. She refuses to answer questions. She told me inaccurate things many times. She acted annoyed and told me that she was too busy to answer my questions. I cried several times after getting off the phone with her because she was so rude.
Describe your experience with CCRM Colorado.
This is a busy practice. I feel like they are too busy to provide care that is equal to the cost. I hear that they have good results but stress is an important factor in this process. I felt very stressed because I did t understand what was going on and when I asked questions, they seemed annoyed with me.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
$4000
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
I was given a medication that I didn't need and it messed up my cycle. I couldn't get straight answers about this. My nurse was "too busy" to answer my questions.
0
Doctor
Eric Surrey
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
1 of 5
1
Clinic
CCRM Colorado
Denver
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
2014, Successful
NPS
10
NPS
10
Age 35
1 IVF
1 Egg Freezing
Unexplained
Income $200K - $499K
Investor
4th of 4 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
It was a factory. He [Dr. Surrey] was nice enough but I was a number.... I got a beautiful baby out of the experience and that’s what I came for. It wasn’t a hold your hand and cry with you experience, but it worked. The other three doctors failed. He was knowledgeable but I had hiccups along the way. I was severely overstimulated and got very sick. They pushed me through it. I would go there 100 percent again but knowing it was about the result and not the experience
They [CCRM Colorado] have proven results. Very unorganized. Factory “just a number” feel They have a lot of paperwork and a therapy person, which was great. So many people coming and going. They were efficient in their testing and blood work. Much better than other clinics.... I was given the wrong needle and dosage for my release drug. I got VERY sick. The on call nurse had no clue and had me use the wrong needle. It was miserable
How was your experience with Eric Surrey at CCRM Colorado?
I got a beautiful baby out of the experience and that’s what I came for. It wasn’t a hold your hand and cry with you experience, but it worked. The other three doctors failed. He was knowledgeable but I had hiccups along the way. I was severely overstimulated and got very sick. They pushed me through it. I would go there 100 percent again but knowing it was about the result and not the experience
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Think about the outcome. Stay on top of your doctors. They are overworked and unorganized. But it’s all worth it
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
It was a factory. He was nice enough but I was a number.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
I can’t remember all of that. It was overwhelming amount of info.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Can’t remember)
They were nice but I was constantly calling got updates and medicine corrections. They sent home descriptions on paper gif md yo update daily myself.
Describe your experience with CCRM Colorado.
They have proven results. Very unorganized. Factory “just a number” feel They have a lot of paperwork and a therapy person, which was great. So many people coming and going. They were efficient in their testing and blood work. Much better than other clinics.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
We were fortunate to have insurance at the time.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We discussed two vs one and decided two was my best bet. I carried two for several weeks but one one in the first trimester.
What specific things went wrong at CCRM Colorado?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
I was given the wrong needle and dosage for my release drug. I got VERY sick. The on call nurse had no clue and had me use the wrong needle. It was miserable
10
Doctor
Eric Surrey
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
3
NPS
4
Age 32
2 IUI
1 IVF
Poor Egg Quality
Unexplained
European
2nd of 2 Docs
5 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Surrey] always felt genuine in his interactions with me...After my cycle, my period/cycle pain got a lot worse and I decided to have an exploratory surgery for endometriosis and it turns out I did have it. I felt like this was overlooked in my time at CCRM and I wasted thousands of dollars because it was never going to work on the protocol he put me on w/ my endo....
They [CCRM Colorado] know how to get people in and out of there in a reasonable time. They are busy but you never feel forgotten. They also have some of the best ultrasound techs which always make the scans really fast and painless...Every nurse I was in contact with was helpful and compassionate. I couldn’t have don’t it without them...have questions ready to go before you meet him because you don’t see him often
How was your experience with Eric Surrey at CCRM Colorado?
I was diagnosed with unexplained infertility. My retrieval seemed to go well until we had no normal embryos for transfer. After my cycle, my period/cycle pain got a lot worse and I decided to have an exploratory surgery for endometriosis and it turns out I did have it. I felt like this was overlooked in my time at CCRM and I wasted thousands of dollars because it was never going to work on the protocol he put me on w/ my endo. Plus the estrogen priming is was absolutely caused my flair up after my retrieval. Another doctor I had a consult with even said she doesn’t understand how this was missed & that Dr. Surrey is well known to deal with endo patients but I guess it wasn’t true in my case.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
To have questions ready to go before you meet him because you don’t see him often
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
He always felt genuine in his interactions with me
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
Estrogen/progesterone priming Antagonist protocol Double trigger
Describe your experience with the nursing staff at CCRM Colorado.
Every nurse I was in contact with was helpful and compassionate. I couldn’t have don’t it without them.
Describe your experience with CCRM Colorado.
They know how to get people in and out of there in a reasonable time. They are busy but you never feel forgotten. They also have some of the best ultrasound techs which always make the scans really fast and painless
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
$24,000
3
Doctor
Eric Surrey
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
4
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5