Erin Wolff

Pelex Fertility

Rated 2.2
Strongly recommend: 22%Don't recommend: 78%2.2
22% strongly recommend
2 reviews
Humanity
6.9
6.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
6.9
6.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.6
9.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Wash U. St. Louis
Residency
Yale
Fellowship
National Inst of Health

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Erin Wolff works at

Pelex Fertility
Rated 0
Don't recommend: 100%0

Explore Clinic
Lubbock
📍 9826 Slide Rd.
Lubbock, TX 79424

2 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, 18 Eggs Frozen
NPS
10
NPS
10
Age 29
2 Egg Freezing (cancer)
Cancer
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Wolff] worked tirelessly with my doctors to ensure I got the transplant as soon as I could while also going through the oocyte retrieval. Dr. Wolff and her team explained each and every detail at every step along the way. I knew exactly what the process was like and what to expect. When I had question, her and her team were eager to respond. Since I was part of a study at NIH it required me to be in the hospital during the entire 3 week process that lead up to the retrieval and because of this I was in constant contact with Dr. Wolff meeting with her multiple times per week.
Again, during this time Dr. Wolff and her team [at the NIH] were on top of everything and were quick to address my concerns (especially the one of how a second retrieval within weeks of the first would affect my body). Most importantly, Dr. Wolff and her team were always available. As a patient, going through any medical procedure is stressful and having the ability to connect with your team as quickly as I was was a huge stress reliever.
How was your experience with Erin Wolff at National Institutes of Health (closed)?
Very open and honest. Had a couple hiccups and she addressed each situation with a clear head and in lines of doing what was best for me and my situation. Since my doctors believed I needed the transplant as soon as possible Dr. Wolff and her team had an aggressive timeline to meet. She worked tirelessly with my doctors to ensure I got the transplant as soon as I could while also going through the oocyte retrieval. Dr. Wolff and her team explained each and every detail at every step along the way. I knew exactly what the process was like and what to expect. When I had question, her and her team were eager to respond. Since I was part of a study at NIH it required me to be in the hospital during the entire 3 week process that lead up to the retrieval and because of this I was in constant contact with Dr. Wolff meeting with her multiple times per week.
What's one piece of advice would you give a prospective patient of Erin Wolff at National Institutes of Health (closed)?
Know your medications. This isn't only advice with Erin Wolff but for any patient with any doctor.
During treatment, were you treated like a number or a human with Erin Wolff at National Institutes of Health (closed)?
The entire team I worked with was extremely attentive, knowledgable, caring and was there every step of the way.
Describe your experience with your nurse at National Institutes of Health (closed). (Assigned nurse: Nicole Millan)
She was available 24/7. Texting to ensure I got my meds on-time, stopping by to answer any and all questions I had.
Describe your experience with National Institutes of Health (closed).
Again, during this time Dr. Wolff and her team were on top of everything and were quick to address my concerns (especially the one of how a second retrieval within weeks of the first would affect my body). Most importantly, Dr. Wolff and her team were always available. As a patient, going through any medical procedure is stressful and having the ability to connect with your team as quickly as I was was a huge stress reliever.
10
Doctor
Erin Wolff
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
National Institutes of Health (closed)
Bethesda (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
0
NPS
0
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Wolff was kind...personable and warm....seemed inept to do her job...each procedure that she did with me, it felt like she had not done it before or had little experience doing it...outcomes were terrible and I paid the price...felt like I had no outlet to voice my concerns
[Pelex Fertility] felt like a mess...had issues with billing, insurance, and other administrative issues....person who handled billing living in the Pacific Northwest...no way of actually seeing someone in the office to discuss financial matters.
How was your experience with Erin Wolff at Pelex Fertility?
Dr. Wolff was kind but she seemed inept to do her job. For each procedure that she did with me, it felt like she had not done it before or had little experience doing it. The outcomes were terrible and I paid the price. I also felt like I had no outlet to voice my concerns.
What's one piece of advice would you give a prospective patient of Erin Wolff at Pelex Fertility?
Ask yourself the level of experience, knowledge, and capability you need from an infertility specialist. If the experience level is high, I would say look elsewhere. Unfortunately, that likely means Dallas because there is currently one other option and it's also not recommendable.
During treatment, were you treated like a number or a human with Erin Wolff at Pelex Fertility?
Dr. Wolff was personable and warm.
Describe your experience with Pelex Fertility.
The whole clinic felt like a mess. I had issues with billing, insurance, and other administrative issues. The person who handled billing living in the Pacific Northwest so there was no way of actually seeing someone in the office to discuss financial matters.
What specific things went wrong at Pelex Fertility?
  • Failed to call with results
  • Lost or damaged samples
Describe the specific things that went wrong at Pelex Fertility.
I had a procedure in which damage was caused to my uterus. My FET had to be cancelled as a result.
0
Doctor
Erin Wolff
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Adaptability
1 of 5
0
Clinic
Pelex Fertility
Lubbock
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5