Rated 8.9
Strongly recommend: 83%Neutral: 3%Don't recommend: 13%8.9
83% strongly recommend
11 reviews
Humanity
8.6
8.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.5
7.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
5.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Baylor
Residency
Baylor
Fellowship
Baylor

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Ertug Kovanci works at

HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)
Rated 9.5
Strongly recommend: 85%Neutral: 9%Don't recommend: 6%9.5

Explore Clinic
Kingwood
350 Kingwood Medical Drive, Suite 320
Kingwood, TX 77339
The Woodlands
111 Vision Park, Suite 110
The Woodlands, TX 77384

11 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 39 - 40
1 IVF
Diminished Ovarian Reserve
Unexplained
Income $100K - $199K
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Kovanci] is amazing. Amazing care, patient, informative, and has the patients best interest in mind....he recognized that he needed to get aggressive with meds...My egg count was extremely low and he only charged us for genetic testing one time based on how many eggs we were able to retrieve. This allowed us to do 3 rounds of IVF which resulted in the egg that was our daughter
[HART Fertility Clinic is] an amazing clinic...My one and only negative would be communication on payment ( which has nothing to do with treatment). When it was time to pay for the IVF itself we were a little surprised. No one specifically said we would be charged the full amount (about $18,000) the next visit...always got back to us through the patient portal very quickly...Every single person we worked with from the head nurse to the lady drawing our blood to the coordinator was patient and knowledgeable and great at their job
How was your experience with Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
He is amazing. Amazing care, patient, informative, and has the patients best interest in mind. My egg count was extremely low and he only charged us for genetic testing one time based on how many eggs we were able to retrieve. This allowed us to do 3 rounds of IVF which resulted in the egg that was our daughter. It was a game changer that brought the second and third cycle to around half, $9000 each.
What's one piece of advice would you give a prospective patient of Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
Put your trust in him. He will help you fight to have a family.
During treatment, were you treated like a number or a human with Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
We could not be happier. Not only did Dr Kovanci treat us like humans, he was patient, and kind. He also helped us fight to make a family and never made decisions based on his possible ‘approval rate’ like our previous doctor. If it were not for him and his just as wonderful staff we would not have our daughter.
Describe the protocols Ertug Kovanci used in your cycles at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine) and their degree of success.
The main thing doctor Kovanci did was to ‘not be conservative’. My egg count was very low and my eggs were old and stubborn and instead of just stopping treatment he recognized that he needed to get aggressive with meds. Doing so is what was needed.
Describe your experience with your nurse at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine). (Assigned nurse: Jana)
Every single person we worked with from the head nurse to the lady drawing our blood to the coordinator was patient and knowledgeable and great at their job. They had no problem explaining something a thousand times and dropping what they were doing to answer questions and always got back to us through the patient portal very quickly.
Describe your experience with HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
Strengths- Amazing results, amazing care! Weaknesses- Clinic is a decent drive from me. They are an amazing clinic and I would use them again any day if we decided to do IVF again. My one and only negative would be communication on payment ( which has nothing to do with treatment). When it was time to pay for the IVF itself we were a little surprised. No one specifically said we would be charged the full amount (about $18,000) the next visit but we probably should have expected it. Between the stress of IVF and busy lives it just caught us off guard.
Describe the costs associated with your care under Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
The first round of IVF was around $18,000. My egg count was very low so we did not pay for genetic testing on the second and third (the first round paid for the testing) which were around $9000 each. Medications depend on insurance but we paid $4,000-7,000 for meds during each cycle .
10
Doctor
Ertug Kovanci
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)
The Woodlands
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 31
Diminished Ovarian Reserve
Unexplained
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kovanci always took as much time as i needed to answer all my questions, i never felt rushed in my appointments. He was my first fertility consultation and my last because i knew right away that he is who i wanted to proceed with. When he gave me the results that we would have to do IVF he was very compassionate and handled me crying like a baby in the his office very well...standard IVF due to low AMH. He did start me on DHEA...
i remember sitting in a room waiting to speak to the finance nurse and one of the other nurses heard me crying, she did not hesitate to come in there and hug me while i cried and told me how we will get through this and Dr. Kovanci and all of his staff [at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)] would do everything in their power to get us pregnant...the only weakness i can think of is the wait time to get into the back and see the doctor is a little long
How was your experience with Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
Dr. Kovanci always took as much time as i needed to answer all my questions, i never felt rushed in my appointments. He was my first fertility consultation and my last because i knew right away that he is who i wanted to proceed with. When he gave me the results that we would have to do IVF he was very compassionate and handled me crying like a baby in the his office very well. COVID 19 messed with our plans to get started but he has still been there through email to make sure we are on track to start when everything is done.
What's one piece of advice would you give a prospective patient of Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
Write down any questions you can think of because he will actually take the time and ask you if you have any questions and will then answer them all. He is very thorough and will make sure every test is performed that is needed. I never expected t=for the testing to start on the day of my consultation but he started them immediately which i liked.
During treatment, were you treated like a number or a human with Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
He showed compassion when he gave me the results that we would need to proceed with IVF. We have not started treatments yet due to COVID 19 but he has still been there to answer all my questions and help make sure we are o track to start when all this is over.
Describe the protocols Ertug Kovanci used in your cycles at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine) and their degree of success.
We have not started treatments but it will be standard IVF due to low AMH. He did start me on DHEA due to COVID 19 pushing treatments back.
Describe your experience with the nursing staff at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
All of the nurses are so thorough and compassionate. My husband works out of town so I went to get our results by myself, i remember sitting in a room waiting to speak to the finance nurse and one of the other nurses heard me crying, she did not hesitate to come in there and hug me while i cried and told me how we will get through this and Dr. Kovanci and all of his staff would do everything in their power to get us pregnant.
Describe your experience with HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
All of the staff is so welcoming and compassionate. The office is very clean! They are thorough and are really there for you every step of the way. The only weakness i can think of is the wait time to get into the back and see the doctor is a little long but i feel like that is because they spend so much time with each patient. My first appointment was at 10 am and i believe it was 10:30 when i seen the doctor.
Describe the costs associated with your care under Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
The Ivf Treatment is $17,000 Sperm Analysis is $75
Describe Ertug Kovanci's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
we have not started that yet
10
Doctor
Ertug Kovanci
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)
The Woodlands
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 31 - 32
Male Factor
PCOS
Black or African-American
Income $100K - $199K
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He was the first doctor that I felt really listened to my concerns, validated the concerns and then took the time to explain what was really going on. For explain, I was diagnosed with PCOS by my OBGYN. All he told me was that I had PCOS and to not worry about it. When I met with Dr. Kovanci I shared my concern about the PCOS and frustration with not really knowing what it was. He explained what it meant, how it effects fertility, did an ultrasound to confirm, and walked me through everything he saw on the ultrasound.
The only real issue I've had with the nursing staff [at Houston Fertility Specialists] is returning calls. I've called 2x now with the same questions and I have not received a call back. I know that my questions are not immediate needs, however I feel they are important and I don't feel like the nursing staff sees them as important...I absolutely love Claudia in the finance department. She is available at any time and answers all my questions. She has recommendations for assistance with finances and works with you to make sure you aren't overpaying.
How was your experience with Ertug Kovanci at Houston Fertility Specialists (closed)?
Dr. Kovanci is very knowledgeable. I've had several bad experiences with other doctors/OBGYNs throughout this process. He was the first doctor that I felt really listened to my concerns, validated the concerns and then took the time to explain what was really going on. For explain, I was diagnosed with PCOS by my OBGYN. All he told me was that I had PCOS and to not worry about it. When I met with Dr. Kovanci I shared my concern about the PCOS and frustration with not really knowing what it was. He explained what it meant, how it effects fertility, did an ultrasound to confirm, and walked me through everything he saw on the ultrasound.
What's one piece of advice would you give a prospective patient of Ertug Kovanci at Houston Fertility Specialists (closed)?
N/A
During treatment, were you treated like a number or a human with Ertug Kovanci at Houston Fertility Specialists (closed)?
When we first met with Dr. Kovanci he was very knowledgeable and answered all of our questions. He took the time to explain everything in detail. However, now that our timeline will not continue until about May or June I'm having a hard time getting questions answered. This is more on the nursing staff than on the doctor. I've called 2x and left messages about the same questions with no one returning my calls. This makes me feel like a number and that they do not have time for me until we are ready to get started with the IVF cycle.
Describe the protocols Ertug Kovanci used in your cycles at Houston Fertility Specialists (closed) and their degree of success.
We have not started a cycle yet. We did all of the pre-testing and will start our first cycle of IVF in May/June. Unfortunately because of low sperm count and PCOS, IVF is our only option for treatment.
Describe your experience with the nursing staff at Houston Fertility Specialists (closed).
The only real issue I've had with the nursing staff is returning calls. I've called 2x now with the same questions and I have not received a call back. I know that my questions are not immediate needs, however I feel they are important and I don't feel like the nursing staff sees them as important.
Describe your experience with Houston Fertility Specialists (closed).
I absolutely love Claudia in the finance department. She is available at any time and answers all my questions. She has recommendations for assistance with finances and works with you to make sure you aren't overpaying.
Describe the costs associated with your care under Ertug Kovanci at Houston Fertility Specialists (closed).
Ultrasound was 150 Seman Analysis was 150 IVF 9,500 Genetic Testing 1,950 Medication 3,000-6,000
10
Doctor
Ertug Kovanci
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Houston Fertility Specialists (closed)
Houston - Fannin (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
9
NPS
10
Age 30
2 IUI
Endometriosis
Immunological
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Kovanci] was very nice and explained procedures in detail. I never felt confused or left out. His office works hard to see if insurance will help with any payments necessary. The office was slso great with answering phone calls and returning messages.... My husband had a semen analysis done. He had a vasectomy reversal dont after 10 yrs. through him we discovered the reversal was successful however my husband has sperm antibodies. Also through this dr we discovered i have endometriosis but that my tubes were not blocked.
The clinic [Houston Fertility Specialists] is nice. Small. Cozy. Again i liked how it wasnt super packed. The waiting room never had more than 2 other people. Which meant no hurry, more time to ask wuestions and one on one with dr and staff. I didnt feel rushed.... My husband and i found another clinic in houston that treated infertility in men but for whatever reason i could not get the clinic to transfer our paperwork.... Very affordable they tried all means to collect from insurance
How was your experience with Ertug Kovanci at Houston Fertility Specialists (closed)?
He was very nice and explained procedures in detail. I never felt confused or left out. His office works hard to see if insurance will help with any payments necessary. The office was slso great with answering phone calls and returning messages.
What's one piece of advice would you give a prospective patient of Ertug Kovanci at Houston Fertility Specialists (closed)?
Ask questions
During treatment, were you treated like a number or a human with Ertug Kovanci at Houston Fertility Specialists (closed)?
The office was not packed. I felt like all attention on me. His time was reserved for me. He was not rushing in/out of the room.
Describe the protocols Ertug Kovanci used in your cycles at Houston Fertility Specialists (closed) and their degree of success.
My husband had a semen analysis done. He had a vasectomy reversal dont after 10 yrs. through him we discovered the reversal was successful however my husband has sperm antibodies. Also through this dr we discovered i have endometriosis but that my tubes were not blocked. We did 2 rounds of medicated IUI and told IVF would be out best option because of the sperm antibodies destroying swimmers.
Describe your experience with the nursing staff at Houston Fertility Specialists (closed).
Very nice. Answered questions. This was my first fertility clinic so i had alot of questions and called often. Then always answered my questions or called back with answers.
Describe your experience with Houston Fertility Specialists (closed).
The clinic is nice. Small. Cozy. Again i liked how it wasnt super packed. The waiting room never had more than 2 other people. Which meant no hurry, more time to ask wuestions and one on one with dr and staff. I didnt feel rushed.
Describe the costs associated with your care under Ertug Kovanci at Houston Fertility Specialists (closed).
Very affordable they tried all means to collect from insurance
What specific things went wrong at Houston Fertility Specialists (closed)?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Houston Fertility Specialists (closed).
We did try to transfer to another clinic. Not at all bc i didnt like my dr or the current clinic but bc it was obvious our issues with infertility stemmed from my husband. My husband and i found another clinic in houston that treated infertility in men but for whatever reason i could not get the clinic to transfer our paperwork.
9
Doctor
Ertug Kovanci
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Houston Fertility Specialists (closed)
Houston - Fannin (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 41
Income $50K - $99K
Teacher
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Kovanci immediately told me that if I were his patient that he would put me on a low dose thyroid medication which was not on the other doctor’s radar...The next time I saw Dr. Kovanci, he was confirming news that I was 6 weeks pregnant (no IVF needed). I am convinced that the thyroid meds made all the difference in my treatment, and I am thankful to Dr. Kovanci for trying to solve the medical issue.
[The nurses at Houston Fertility Specialists were] Helpful and always provided answers...The Strengths are definitely the expertise of doctors and the price point for IVF treatment. This clinic was able to work with me (due to agreement with my insurance) even though insurance did not provide coverage. The weaknesses include the location with parking fees. This was an added expense as I live farther from this office. I also felt some weakness and lack of helpfulness from a few members of the front office staff.
How was your experience with Ertug Kovanci at Houston Fertility Specialists (closed)?
Dr. Kovanci discovered a potential problem in my treatment the first time we met. I had been seeing another fertility doctor for 9 months. Dr. Kovanci immediately told me that if I were his patient that he would put me on a low dose thyroid medication which was not on the other doctor’s radar. I had asked my other doctor about this , but Dr. Kovanci was the receptive one. He was very matter of fact but in a kind and respectful manner. He also did not pressure us to start seeing him. Dr. Kovanci explained the IVF cycle very thoroughly as well. I started the thyroid meds and ordered meds for the IVF cycle. I went to the appointment to learn how to give myself the meds. This all occurred in one months time. The next time I saw Dr. Kovanci, he was confirming news that I was 6 weeks pregnant (no IVF needed). I am convinced that the thyroid meds made all the difference in my treatment, and I am thankful to Dr. Kovanci for trying to solve the medical issue.
What's one piece of advice would you give a prospective patient of Ertug Kovanci at Houston Fertility Specialists (closed)?
Trust him.
During treatment, were you treated like a number or a human with Ertug Kovanci at Houston Fertility Specialists (closed)?
Dr. Kovanci was a second opinion for my husband and I. We had suffered 3 miscarriages, and we were ready to try an IVF cycle. Dr. Kovanci answered all of our questions thoroughly and even explained what he would treat prior to the IVF cycle. We felt comfortable and in good hands, and we felt compelled to change doctors after meeting with him.
Describe the protocols Ertug Kovanci used in your cycles at Houston Fertility Specialists (closed) and their degree of success.
Thyroid medication- Alrhough my thyroid numbers were in normal range, Dr. Kovanci recognized they were too high for optimal pregnancy. No birth control at start of IVF cycle- Dr. Kovanci made this decision based on my age (40). He stated that there was no scientific research, but he felt that he did not want to chance stifling my egg production. Both decisions ultimately changed my treatment and were beneficial for me.
Describe your experience with the nursing staff at Houston Fertility Specialists (closed).
Helpful and always provided answers.
Describe your experience with Houston Fertility Specialists (closed).
The Strengths are definitely the expertise of doctors and the price point for IVF treatment. This clinic was able to work with me (due to agreement with my insurance) even though insurance did not provide coverage. The weaknesses include the location with parking fees. This was an added expense as I live farther from this office. I also felt some weakness and lack of helpfulness from a few members of the front office staff.
Describe the costs associated with your care under Ertug Kovanci at Houston Fertility Specialists (closed).
We paid right under $4000 for IVF meds. We were prepared to pay an additional 12,000 for the cycle plus PGS, but this was not necessary at the last minute.
10
Doctor
Ertug Kovanci
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
Houston Fertility Specialists (closed)
Houston - Fannin (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
6
NPS
6
Age 30
1 IVF
Poor Egg Quality
European
Black or African-American
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kovanchi is professional and explains well when asked about things. However, sometimes I felt like he could have done more to help me prepare for my cycle. If I asked what to eat, about supplements, acupuncture etc. he just said he doesn't really believe it makes a difference. After my failed cycle, and researching on my own, I believe it could have made a difference. He is very compassionate which I liked.
The Katy nurse [from Houston Fertility Specialists] (Juanita) was wonderful. The Fannin Street nurses were not. I felt the lack of communication and attention to detail was a huge stressor for me during my cycle. The nurses in the lab where my procedures were done were excellent! Loved them all!... Issues with timely responses from nurses. Conflicting dosage between my online flow chart and the communication I was given. Lack of overview of the process.
How was your experience with Ertug Kovanci at Houston Fertility Specialists (closed)?
Dr. Kovanchi is professional and explains well when asked about things. However, sometimes I felt like he could have done more to help me prepare for my cycle. If I asked what to eat, about supplements, acupuncture etc. he just said he doesn't really believe it makes a difference. After my failed cycle, and researching on my own, I believe it could have made a difference. He is very compassionate which I liked.
What's one piece of advice would you give a prospective patient of Ertug Kovanci at Houston Fertility Specialists (closed)?
Do your own research too. Don't just rely on what the Doctor tells you. Ask many questions.
During treatment, were you treated like a number or a human with Ertug Kovanci at Houston Fertility Specialists (closed)?
I did not see my Doctor very often, and felt like a number until the actual retrieval. During the retrieval, transfer and follow up after failed IVF he was warm and attentive.
Describe the protocols Ertug Kovanci used in your cycles at Houston Fertility Specialists (closed) and their degree of success.
Antagonist protocol. I started on what he called normal dosage and was increased along my 12 days of stimming. He wanted as many eggs as possible. I ended up with 27 eggs, 16 mature, 5 fertilized and 1 blast made it to day 5. Negative beta.
Describe your experience with the nursing staff at Houston Fertility Specialists (closed).
The Katy nurse (Juanita) was wonderful. The Fannin Street nurses were not. I felt the lack of communication and attention to detail was a huge stressor for me during my cycle. The nurses in the lab where my procedures were done were excellent! Loved them all!
Describe your experience with Houston Fertility Specialists (closed).
Great lab and nurses at the lab. No long waits which I really enjoyed. I did not like how I thought all my monitoring was going to be done in Katy but then half the time I had to go downtown because the Doctors were out of the Katy office. I did like my Doctor for the most part as well.
Describe the costs associated with your care under Ertug Kovanci at Houston Fertility Specialists (closed).
$12000 for the IVF cycle, $550 for anaestesia, $1200 for monitoring, $1000 for freezing embryo + $3500 for medications
Describe Ertug Kovanci's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Specialists (closed).
I only had one blast so there was no choice to make. I would have done eSET if I had more.
What specific things went wrong at Houston Fertility Specialists (closed)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Houston Fertility Specialists (closed).
Issues with timely responses from nurses. Conflicting dosage between my online flow chart and the communication I was given. Lack of overview of the process.
6
Doctor
Ertug Kovanci
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
Houston Fertility Specialists (closed)
Houston - Fannin (closed)
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2015, Successful
NPS
10
NPS
10
Age 41
2 IUI
European
Ashkenazi Jewish
Middle Eastern
Income $100K - $199K
Lawyer
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Kovanci did not seem to have any issues with the fact that I was a single mom by choice. He was attentive and kind and honest about the statistics in my case....I immediately felt comfortable in Kovanci's presence and he was very upfront about all of the statistics based on my genetic testing... but he also seemed to love a challenge. He was always very compassionate and empathic toward my feelings and concerns. I have nothing negative to say. He took a chance on me...
I remember only one negative experience [at Houston Fertility Specialists]. It was the moment of my first ultrasound. The nurse tech was having a bad morning and was rude. She turned the monitor away from me so that I could not see it and haphazardly announced I was having twins. Not a moment I will ever forget. I cannot recall her name, but I imagine it is in my chart....I had one more donor sample left at the clinic. I received a call that there had been improper temperature control and that sample was no longer viable...They were fortunate that I did not need the sample.
How was your experience with Ertug Kovanci at Houston Fertility Specialists (closed)?
Prior to meeting Kovanci, I interviewed another FS, whom I did not like at all. I immediately felt comfortable in Kovanci's presence and he was very upfront about all of the statistics based on my genetic testing... but he also seemed to love a challenge. He was always very compassionate and empathic toward my feelings and concerns. I have nothing negative to say. He took a chance on me and against the odds, I became pregnant with twins on our 2nd try through IUI and gave birth to 2 healthy and happy little girls.
What's one piece of advice would you give a prospective patient of Ertug Kovanci at Houston Fertility Specialists (closed)?
Trust him and the process.
During treatment, were you treated like a number or a human with Ertug Kovanci at Houston Fertility Specialists (closed)?
Dr. Kovanci did not seem to have any issues with the fact that I was a single mom by choice. He was attentive and kind and honest about the statistics in my case.
Describe the protocols Ertug Kovanci used in your cycles at Houston Fertility Specialists (closed) and their degree of success.
First time, IUI was done with no drugs. Second IUI was done with Chlomid. The rationale for using Chlomid was two fold. I was out of town and needed to change the date of my ovulation and he wanted to see if Chlomid would increase the chances of a positive pregnancy result.
Describe your experience with the nursing staff at Houston Fertility Specialists (closed).
I remember only one negative experience. It was the moment of my first ultrasound. The nurse tech was having a bad morning and was rude. She turned the monitor away from me so that I could not see it and haphazardly announced I was having twins. Not a moment I will ever forget. I cannot recall her name, but I imagine it is in my chart.
Describe your experience with Houston Fertility Specialists (closed).
The only weakness was in the waiting period.
Describe the costs associated with your care under Ertug Kovanci at Houston Fertility Specialists (closed).
Insurance did not cover my costs for these visits or procedure. There was an initial consultation fee and then fees for the actual procedures.
What specific things went wrong at Houston Fertility Specialists (closed)?
  • Lost or damaged samples
Describe the specific things that went wrong at Houston Fertility Specialists (closed).
After the twins were born, I had one more donor sample left at the clinic. I received a call that there had been improper temperature control and that sample was no longer viable. They offered to replace the sample, but I declined that offer stating I did not wish to have any more children, so I had them reimburse me. They were fortunate that I did not need the sample.
10
Doctor
Ertug Kovanci
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Houston Fertility Specialists (closed)
Houston - Fannin (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
NPS
10
NPS
10
Age 36 - 38
3 IVF
Endometriosis
Male Factor
Poor Egg Quality
Tubal Blockage
European
Income $100K - $199K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kovanci is incredible. He does all the ultrasounds himself, he cares SO much about his patients, and will spend as much time with each patient as they need. He answers questions about the treatment plan with patience and care...always lays out the pros and cons with each procedure...He will only transfer one genetically normal embryo at a time.
It is easy to get in for appointments [at HART Fertility Clinic]! They do egg retrieval procedures in house. Everything is clean and tidy and aesthetically pleasing. They get patients in and out quickly and fees are provided up front...They also provide discounts for teachers, first responders, etc. and discounts for additional egg retrieval procedures.
How was your experience with Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
Dr. Kovanci cares so much about every patient. You are treated as a person and not a number with him. He does all the scans himself, will answer unlimited questions, always lays out the pros and cons with each procedure, is patient and caring and kind, and is just an overall fantastic doctor!
What's one piece of advice would you give a prospective patient of Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
Don't be afraid to ask questions!
During treatment, were you treated like a number or a human with Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
Dr. Kovanci is incredible. He does all the ultrasounds himself, he cares SO much about his patients, and will spend as much time with each patient as they need. He answers questions about the treatment plan with patience and care.
Describe the protocols Ertug Kovanci used in your cycles at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine) and their degree of success.
I went through three egg retrievals and we adjusted meds (menopur, gonal-f, etc.) during each cycle to get the best results.
Describe your experience with your nurse at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine). (Assigned nurse: Janna Patillo)
Janna is an angel on earth. She has become a close friend and confidant, and I am so thankful for her encouragement and support during this emotional process. I just love her!
Describe your experience with HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
It is easy to get in for appointments! They do egg retrieval procedures in house. Everything is clean and tidy and aesthetically pleasing. They get patients in and out quickly and fees are provided up front.
Describe the costs associated with your care under Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
It costs around $17K for an egg retrieval and embryo transfer (they will do a second embryo transfer is the first single embryo transfer was unsuccessful). They also provide discounts for teachers, first responders, etc. and discounts for additional egg retrieval procedures.
Describe Ertug Kovanci's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
He will only transfer one genetically normal embryo at a time.
10
Doctor
Ertug Kovanci
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)
The Woodlands
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 35 - 36
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Kovanci was always pleasant and helpful when we met with him. We even saw him at a fertility event outside of appointments and he recognized us and came over to talk with my husband and I.... I wish we were able to see Dr Kovanci more, but we even saw him for a monitoring appointment. He was also helpful and answered all my questions no matter how crazy they were. Dr. Kovanci was very compassionate and caring during all the required procedures and eased my mind as we went through each one.
Very organized [Houston Fertility Specialists]. Easy to get appointments and offer multiple locations. Wish the doctors had more hours at the clinic close to me instead of having to go the medical center location for many of my appointments.... They always responded very quickly following a call or email. They never made me feel crazy even though my questions probably were. They were all very caring and compassionate.
How was your experience with Ertug Kovanci at Houston Fertility Specialists (closed)?
I wish we were able to see Dr Kovanci more, but we even saw him for a monitoring appointment. He was also helpful and answered all my questions no matter how crazy they were. Dr. Kovanci was very compassionate and caring during all the required procedures and eased my mind as we went through each one.
During treatment, were you treated like a number or a human with Ertug Kovanci at Houston Fertility Specialists (closed)?
Dr. Kovanci was always pleasant and helpful when we met with him. We even saw him at a fertility event outside of appointments and he recognized us and came over to talk with my husband and I.
Describe the protocols Ertug Kovanci used in your cycles at Houston Fertility Specialists (closed) and their degree of success.
Prior to starting the IVF cycle we had most testing with our OB; however, we did a few additional including genetic testing. I was very thankful for this as we learned a it about our genetics and how they would work together. He prescribed what I would consider an average amount of medication that I have seen across multiple people utilizing IVF.
Describe your experience with the nursing staff at Houston Fertility Specialists (closed).
They were amazing!!! They always responded very quickly following a call or email. They never made me feel crazy even though my questions probably were. They were all very caring and compassionate.
Describe your experience with Houston Fertility Specialists (closed).
Very organized. Easy to get appointments and offer multiple locations. Wish the doctors had more hours at the clinic close to me instead of having to go the medical center location for many of my appointments.
Describe the costs associated with your care under Ertug Kovanci at Houston Fertility Specialists (closed).
$14,000 IVF (includes 2 transfers) $1750 PGS testing
Describe Ertug Kovanci's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Specialists (closed).
Initially dr Kovanci went through the risks and benefits of each. I went in wanting to transfer two embryos, but ultimately decided on one after speaking with Dr. Kovanci.
8
Doctor
Ertug Kovanci
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
8
Clinic
Houston Fertility Specialists (closed)
Houston - Fannin (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
0
NPS
0
Age 37
Unexplained
Income $50K - $99K
Professor
1st of 4 Docs
4 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Kovanci is unethical and disrespectful. As a patient, I felt like he was rude to me in general. It’s difficult enough that I wan dealing with infertility but to deal with a rude doctor is very frustrating. For instance, I met with him and wanted to freeze my eggs so that I could have time to figure out what I wanted to do, he refused because I was in my 30’s and he said it want worth it. Disappointing experience.
As the saying goes,”the apple doesn’t fall far from the tree” would be the best way to describe the nurses [at Houston Fertility Specialists- Houston]. They follow the lead of the rude physician. They only cared about patients who were international and doing ivf. It is unfortunate.... There are no strengths. Weaknesses are that they only care about international patients and those doing ivf. It’s all about money at this place, that is all that they care about. You are just a dollar sign. No one cares
How was your experience with Ertug Kovanci at Houston Fertility Specialists (closed)?
Kovanci is unethical and disrespectful. As a patient, I felt like he was rude to me in general. It’s difficult enough that I wan dealing with infertility but to deal with a rude doctor is very frustrating. For instance, I met with him and wanted to freeze my eggs so that I could have time to figure out what I wanted to do, he refused because I was in my 30’s and he said it want worth it. Disappointing experience.
What's one piece of advice would you give a prospective patient of Ertug Kovanci at Houston Fertility Specialists (closed)?
Find another physician. Please do not make the same mistakes that I made by sticking around and wasting time with someone who only seems to care about international patients.
During treatment, were you treated like a number or a human with Ertug Kovanci at Houston Fertility Specialists (closed)?
He was already rushed and unprepared.
Describe the protocols Ertug Kovanci used in your cycles at Houston Fertility Specialists (closed) and their degree of success.
It was always on the fly.
Describe your experience with the nursing staff at Houston Fertility Specialists (closed).
As the saying goes,”the apple doesn’t fall far from the tree” would be the best way to describe the nurses. They follow the lead of the rude physician. They only cared about patients who were international and doing ivf. It is unfortunate.
Describe your experience with Houston Fertility Specialists (closed).
There are no strengths. Weaknesses are that they only care about international patients and those doing ivf. It’s all about money at this place, that is all that they care about. You are just a dollar sign. No one cares
Describe the costs associated with your care under Ertug Kovanci at Houston Fertility Specialists (closed).
I don’t recall
0
Doctor
Ertug Kovanci
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Houston Fertility Specialists (closed)
Houston - Fannin (closed)
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2022 - 2023, Unknown Success
NPS
10
NPS
10
Age 43 - 44
Uterine Fibroids
Black or African-American
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr kovanci very knowledgeable and nurse to be safety and give me best treatment. And he also follows up and nurse are compassionate.alsolisten .Dr kovanci have A plus good review . never had to wait long always answer any concerns l have...Listen to me as person not giving up me . making sure treatment he suggests is affordable...
If [HART Fertility Clinic] clinic communication well.will not give up on patients . make sure they know understand risk of any treatment. Always respond and answer calls notify doctors of any concerns . New patient sure want doctor to be honest upfront not take through treatment they don't need...Nursing staff have real good communication with doctor...Dr kovanci very knowledgeable and nurse to be safety and give me best treatment. And he also follows up and nurse are compassionate.alsolisten .Dr kovanci have A plus good review . never had to wait long always answer any concerns l have
How was your experience with Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
Dr kovanci very knowledgeable and nurse to be safety and give me best treatment. And he also follows up and nurse are compassionate.alsolisten .Dr kovanci have A plus good review . never had to wait long always answer any concerns l have
What's one piece of advice would you give a prospective patient of Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
Listen to me as person not giving up me . making sure treatment he suggests is affordable
During treatment, were you treated like a number or a human with Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)?
Dr kovanci listen to me and explain
Describe the protocols Ertug Kovanci used in your cycles at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine) and their degree of success.
Start clomid monitor my cycles
Describe your experience with the nursing staff at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
Nursing staff have real good communication with doctor
Describe your experience with HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
If clinic communication well.will not give up on patients . make sure they know understand risk of any treatment. Always respond and answer calls notify doctors of any concerns . New patient sure want doctor to be honest upfront not take through treatment they don't need
Describe the costs associated with your care under Ertug Kovanci at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
Cost was some clinic offer discount for being new customer
Describe Ertug Kovanci's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine).
Yes make sure l get 85 percent two cycles
10
Doctor
Ertug Kovanci
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HART Fertility Clinic (FKA North Houston Center for Reproductive Medicine)
The Woodlands
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5

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