Evelyn Mok-Lin

UCSF

Rated 7.5
Strongly recommend: 43%Neutral: 35%Don't recommend: 22%7.5
43% strongly recommend
23 reviews
Humanity
7.7
7.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.9
7.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.5
4.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Mount Sinai
Residency
Harvard
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Evelyn Mok-Lin works at

UCSF
Rated 8.4
Strongly recommend: 68%Neutral: 15%Don't recommend: 17%8.4

Explore Clinic
San Francisco
499 Illinois Street, 6th Floor
San Francisco, CA 94158

23 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2024, Successful
NPS
10
NPS
10
Age 40 - 44
6 IVF
Male Factor
East Asian
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Mok-Lin is truly a doctor who genuinely cares about her patients, is empathetic, and does everything in her power to help everyone on their journey...always made sure we had in-person interactions...confident, knowledgeable and can explain things in an understandable way
[UCSF] is run like a well-oiled machine...always felt like I was in the best hands at UCSF. Even on weekends and holidays, there is always someone I can reach...Every interaction I had, whether it was the front desk, phlebotomists, or nurses—they always said they were rooting for me, empathized with me, and told me I was strong
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin is truly a doctor who genuinely cares about her patients, is empathetic, and does everything in her power to help everyone on their journey. No matter how busy Dr. Mok-Lin was, she always made sure we had in-person interactions (letting her team know to make her available for my appointment) and the nurses always reassured me Dr. Mok-Lin was the one leading and making decisions on my protocols, if my appointment happened to fall on a day/time she wasn’t available. Fertility is part science and part mystery, in my opinion. But having someone like Dr. Mok-Lin guide my journey and help me make decisions made me feel like I was in the best hands. She is confident, knowledgeable and can explain things in an understandable way. She didn’t sugarcoat, but presented facts, explained pros/cons of different options, and always wanted to do whatever it took to give my body a chance to do what I wanted it to do. Whether it was trying to give us a better egg count or miraculously turning my blighted ovum into a viable pregnancy…she fought each battle with me, and for that, I’ll forever be grateful to her. She is quite simply a rockstar and expert in this field and I recommend her to anyone I know who is going through IVF.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Trust that even if you don’t see her for every appointment or every procedure, she’s involved and leading the way because she truly cares for each and every patient.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
I went to Dr. Mok-Lin after a male fertility doctor told me I’ll never be able to get pregnant and have my own baby. My friend saw Dr. Mok-Lin and urged me to make an appointment because she thought we would connect. She was so right. Dr. Mok-Lin was the first doctor who told me our challenges with getting pregnant is not all on my shoulders and even apologized for how this male doctor spoke to me. She was extremely empathetic from the moment I spoke with her and was reassuring yet honest. I felt like she was on a mission to help me prove this male doctor wrong and for the first time in my TTC journey, I didn’t feel alone.
Describe your experience with your nurse at UCSF. (Assigned nurse: Shem Lewis)
Every interaction I had, whether it was the front desk, phlebotomists, or nurses—they always said they were rooting for me, empathized with me, and told me I was strong. For anyone who is on their fertility journey, sometimes just hearing that is enough to help you to keep going and push through. Just that little bit of encouragement alone can make you feel less lonely. It truly does feel like you’re part of a special family at UCSF. To top it all, Shem is THE most compassionate person I’ve ever met. She totally gets me, all the feelings I had to work through every cycle…and let me cry when I needed to. I didn’t even have to explain what I was feeling because she would describe it perfectly. Even the things that sounded crazy in my head (probably the hormones!), she never made me feel like I was taking up her time and never made me feel bad. I just adore Shem and wish there were more people in the world like her. Briauna is a nurse on the procedures side and she is just an absolute gem. She held my hand while I had to get an MUA, as I lay there crying and shaking, and was my rock during the entire process, explaining everything to me and wiping my tears. She is an angel on earth.
Describe your experience with UCSF.
It’s #2 in the nation and their labs are excellent. Many have asked why we don’t consider the private clinics. We are loyal to Dr. Mok-Lin and loyal to UCSF CRH. Our journey has been long and challenging, but we have a healthy baby who is now a toddler and we wouldn’t have him if it wasn’t for Dr. Mok-Lin. The clinic is run like a well-oiled machine and I’ve heard some of the private clinics can be disorganized. I’ve always felt like I was in the best hands at UCSF. Even on weekends and holidays, there is always someone I can reach.
Describe your experience with your monitoring appointments at UCSF.
Extremely efficient and I’ve never had to wait more than 5-10 minutes. I don’t know how they do it, but it’s impressive how they’re able to do this yet never make me feel rushed during my appointments.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Unknown Success
NPS
1
NPS
5
Age 32 - 33
Endometriosis
European
Income $100K - $199K
Nurse or HC Services
2 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I've never met Dr. MokLin in person. We've had several video visits with her but her plan of care feels very generic. We went to her specifically for a doctor who specializes in Endometriosis patients and she seems to know less about the disease than I do. Many red flags with meds that many Endo Experts now avoid for Endo patients. Other factors seemed to be left behind like monitoring TSH & progesterone levels.
I believe, but am not positive, that the clinic [UCSF] is well known for its state of the art technology and some of the best labs. There's a chance you might never meet the RE you're assigned to, and it's difficult to switch. Billing isn't the best, but seems to be better over the last year or so. Overall if you don't mind never meeting your doctor...The nurses are wonderful but they are overworked and their team is understaffed so they seemed a bit overwhelmed.
How was your experience with Evelyn Mok-Lin at UCSF?
She is direct and can answer you questions if you have questions, but doesn't seem to offer any information. If you come in with a plan or suggestions, she will be flexible which I appreciate, but it made me feel like I knew more about the process than she did, often like I was doing her job for her.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
If you're looking for someone who specializing in endometriosis, she isn't your gal.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
I've never met Dr. MokLin in person. We've had several video visits with her but her plan of care feels very generic. We went to her specifically for a doctor who specializes in Endometriosis patients and she seems to know less about the disease than I do. Many red flags with meds that many Endo Experts now avoid for Endo patients. Other factors seemed to be left behind like monitoring TSH & progesterone levels.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
1st IVF round: antagonist protocol, 2nd IVF round: antagonist protocol with luteal. First upcoming transfer: modified natural (no estrogen, with PIO & antihistamine protocol which I had to ask for specifically).
Describe your experience with the nursing staff at UCSF.
I saw someone different every time I had an appointment. The nurses are wonderful but they are overworked and their team is understaffed so they seemed a bit overwhelmed. The nurses who work in the retrieval area are very kind and warm. That part of the process is a very well oiled machine.
Describe your experience with UCSF.
I believe, but am not positive, that the clinic is well known for its state of the art technology and some of the best labs. There's a chance you might never meet the RE you're assigned to, and it's difficult to switch. Billing isn't the best, but seems to be better over the last year or so. Overall if you don't mind never meeting your doctor, I'd give UCSF a 7/10
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
50% self pay discount now - IVF round 17k, meds around 3k, transfer 5k+ depending on protocol
What specific things went wrong at UCSF?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
1
Doctor
Evelyn Mok-Lin
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
2 of 5
5
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
8
NPS
8
Age 39
1 IVF
Male Factor
Poor Egg Quality
Latinx
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Unsuccessful
It's hard to really describe her [Dr. Evelyn Mok-Lin] as a provider because I saw her twice and spoke with her once on the phone. She's very direct and will answer all your questions. I like that in a provider. What I did not expect to want was more compassion and ideas for treatment. I have done a lot of reading and there's a lot of diagnostic work ups we could be doing to improve the next cycle. I didn't really feel like she thought about my care plan too much. It didn't feel like I was getting patient-centered care in her hands.
The best part of the [UCSF] clinic is that you never feel neglected as a patient. They have a lot of staff and everyone is kind. As long as you don't mind that you rarely see the same people twice, you will be happy here...She's [Dr. Mok-Lin] great if you prefer a doctor who gets straight to the point and uses evidence-based practice. However, when you go to the clinic, you see whoever is working that day. Your primary doctor makes your care plan and whoever is working follows that plan.
How was your experience with Evelyn Mok-Lin at UCSF?
It's hard to really describe her as a provider because I saw her twice and spoke with her once on the phone. She's very direct and will answer all your questions. I like that in a provider. What I did not expect to want was more compassion and ideas for treatment. I have done a lot of reading and there's a lot of diagnostic work ups we could be doing to improve the next cycle. I didn't really feel like she thought about my care plan too much. It didn't feel like I was getting patient-centered care in her hands.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
She's great if you prefer a doctor who gets straight to the point and uses evidence-based practice. However, when you go to the clinic, you see whoever is working that day. Your primary doctor makes your care plan and whoever is working follows that plan.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
I felt respected by everyone at the clinic but my care plan did not seem personalized to me. After my failed cycle, there was no problem solving to figure out what went wrong. There's also a disconnect between me and my doctor because she is never there for my monitoring appointments and she didn't do my actual egg retrieval herself.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
In my situation, we had male factor infertility and unknown fertility status for me other than being 39 years old. Our first cycle we did classic antagonist protocol with estrogen priming. We had terrible fertilization rate with 1 blast sent for biopsy and it was aneuploid. We are changing our strategy and doing a second cycle.
Describe your experience with your nurse at UCSF. (Assigned nurse: Shem)
Shem has been a pleasure to work with but, just like with my RE, Shem was not the only nurse to take care of me. There was a whole team who worked together to deliver comprehensive care: nurses, medical assistants, financial coordinators/counselors, pre-cyle coordinators, a therapist, phlebotomists, the front desk staff, and the egg retrieval staff. There is always someone there to help you every single day. I think they take Christmas off but that's it.
Describe your experience with UCSF.
The best part of the clinic is that you never feel neglected as a patient. They have a lot of staff and everyone is kind. As long as you don't mind that you rarely see the same people twice, you will be happy here.
Describe your experience with your monitoring appointments at UCSF.
I was able to schedule my monitoring appointments at times that were convenient for me. When I arrived at the appointments, there was never much of a wait.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
The out of pocket prices are displayed on their website. For egg retrieval cycle, it's around $18,000. For FET, it's around $4,000.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
Sadly, we didn't have any embryos to transfer. If we had, we were advised to transfer one euploid embryo at a time. If I had opted not to do pgta, for my age she would have still advised one embryo at a time.
8
Doctor
Evelyn Mok-Lin
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2020, Successful
NPS
10
NPS
10
Age 37 - 42
4 IUI
1 IVF
Unexplained
European
Latinx
Income $200K - $499K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Due to the anatomy of my uterus and my age, Dr. Mok-Lin will only do a single embryo transfer...There is no option for me to risk having multiples...is a great listener. She has never made me feel she’s in a rush trying to get to the next patient. Additionally, she takes her time to explain the process and her suggestions. My husband is super analytical and always has many more questions for her and she always happily answers every single one. I love my relationship with her.
Maria [nurse at UCSF] is amazing!! I email her with questions all the time. She is very compassionate and friendly and she will spend all the time needed on the phone explaining the next steps and she will also email all the details...Very nice clinic and friendly staff with easy parking. The check in process is easy and they have several people to do it so you hardly ever wait in line. However, certain women at the check in counter take so long reviewing all the details to make sure they have your insurance, your correct address etc etc. I get it if it is the first time there, but for me, especially during treatment you go in multiple times a week and if I get this person to check me in, she’ll go through it all over again even when I say I was there a day ago, it is annoying.
How was your experience with Evelyn Mok-Lin at UCSF?
I have been seeing Dr. Mok-Lin for several reasons since 2015. If it wasn’t for her I wouldn’t have had my boy, period. He is a toddler now and I will be forever grateful to her and her team. Dr. Mok-Lin performed surgery on me to remove a septate uterus. It was a long and complicated process but she finally fixed it all and I became pregnant naturally. Now, due to unexplained infertility I completed 4 IUI’s and I got pregnant twice with a miscarriage and a cervical ectopic pregnancy. With this last one, which I found out during a routine ultrasound, I had to go through the embryo removal procedure that same moment. I was alone and terrified and my husband on a work trip. When Dr. Mok-Lin showed up in the room I was relieved and knew she would take care of me and everything would be fine. And it was! Now, I am in the process of IVF with FET. Dr. Mok-Lin has said she plans to do the transfer and I’m very excited for that. Because of the time she’s spent with me explaining the process I know what to expect but when I have questions, I send her an email and she responds clearly. Dr. Evelyn Mok-Lin is smart and knowledgeable, she listens and tries to please but only if she knows it is the best option for her patient. I have 100% confidence in her.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
That they may not always see her during appointments but she will be behind every decision concerning the patient.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin is a great listener. She has never made me feel she’s in a rush trying to get to the next patient. Additionally, she takes her time to explain the process and her suggestions. My husband is super analytical and always has many more questions for her and she always happily answers every single one. I love my relationship with her.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
On the first round of IUI I took 100mg of clomid. I produced too many eggs so the procedure had to be cancelled. The other 4 rounds, 50mg of clomid and got pregnant twice but miscarried and had an cervical ectopic pregnancy. For egg retrieval, I only did it once using Cetrotide, Gonal F and Lupron. I can’t remember dosage :/
Describe your experience with your nurse at UCSF. (Assigned nurse: Maria)
Maria is amazing!! I email her with questions all the time. She is very compassionate and friendly and she will spend all the time needed on the phone explaining the next steps and she will also email all the details. I absolutely love Maria.
Describe your experience with UCSF.
Very nice clinic and friendly staff with easy parking. The check in process is easy and they have several people to do it so you hardly ever wait in line. However, certain women at the check in counter take so long reviewing all the details to make sure they have your insurance, your correct address etc etc. I get it if it is the first time there, but for me, especially during treatment you go in multiple times a week and if I get this person to check me in, she’ll go through it all over again even when I say I was there a day ago, it is annoying.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
Due to the anatomy of my uterus and my age, Dr. Mok-Lin will only do a single embryo transfer and I am okay with that. There is no option for me to risk having multiples.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
NPS
10
NPS
10
Age 40 - 44
4 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
East Asian
Income $200K - $499K
Only Doc Seen
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I would always ask Dr. Mok-Lin a million questions. And she would always answer them with a lot of insight and expertise. Every time she would explain to me how things would go or her feelings on something, she was always spot on. There were never any surprises, and I always felt very prepared mentally for what was to come...Her explanation for why they did multiple with my own eggs and only one with the donor made sense. And both times she was right!
I LOVE SHEM [nurse at UCSF]. She walked me through so many disappointing cycles and always always was so sweet and supportive. I couldn't have done that many cycles without her...At first I felt it was hard to see different doctor each time I would come in. It felt a little like moving through an assembly line. But each doctor was so nice and attentive, that I quickly became use to it. Also, I understand why they do that. With as often as you need to go in, it is nearly impossible to see the same doctor each time.
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin has been my doctor for years, and I think that in itself says something. She always gave me the detailed facts and her advice when I would ask for her opinion. I am a detailed oriented person, and she would always help me understand the processes as they were happening. I couldn't be happier with her as a doctor and will hopefully return soon to see her again!
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
A close friend of mine did become a patient of hers and I didn't feel I needed to give her any advise.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin was always very aware and sensitive to my situation, but also was very honest with me, which I asked for and very much appreciate. She was always very professional, and very responsive to any questions I had. When there was bad news she made sure to call me herself, which I have always appreciated.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
I would always ask Dr. Mok-Lin a million questions. And she would always answer them with a lot of insight and expertise. Every time she would explain to me how things would go or her feelings on something, she was always spot on. There were never any surprises, and I always felt very prepared mentally for what was to come.
Describe your experience with the nursing staff at UCSF.
I LOVE SHEM. She walked me through so many disappointing cycles and always always was so sweet and supportive. I couldn't have done that many cycles without her.
Describe your experience with UCSF.
At first I felt it was hard to see different doctor each time I would come in. It felt a little like moving through an assembly line. But each doctor was so nice and attentive, that I quickly became use to it. Also, I understand why they do that. With as often as you need to go in, it is nearly impossible to see the same doctor each time.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
I went through so many cycles and different treatments over the course of 4-5 years, I honestly couldn't start to remember
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
Her explanation for why they did multiple with my own eggs and only one with the donor made sense. And both times she was right!
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 44 - 46
2 Egg Freezing
Uterine Fibroids
European
Income $200K - $499K
Business Executive
Only Doc Seen
IVF With Other Docs
Donor Sperm
Surrogacy With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Mok-Lin is a very warm person who speaks directly and candidly but also with a lot of empathy and understanding. As a lesbian couple, we felt heard and understood as well as respected...She keenly understood our desire to pursue reciprocal IVF especially as we contemplated our long-term plans for two children with each of us carrying one of them..When we were ready to begin the process again for our second child, we returned to UCSF (despite having moved to the East Coast) because we felt so confident and comfortable with Dr. Mok-Lin and her team
As a lesbian couple looking to start our family, we sought out a fertility practice that would not only respect us, but also would be knowledgeable about our desired path, specifically reciprocal IVF. Their team [at UCSF] clearly has experience working with same-sex couples and other than discussions about reciprocal IVF, we felt like we were treated as any other patient...evidence-based approach thanks to being a preeminent research and clinical practice
How was your experience with Evelyn Mok-Lin at UCSF?
As a lesbian couple looking to start our family, we sought out a fertility practice that would not only respect us, but also would be knowledgeable about our desired path, specifically reciprocal IVF. Their team clearly has experience working with same-sex couples and other than discussions about reciprocal IVF, we felt like we were treated as any other patient. Dr. Mok-Lin and the entire team at UCSF Center for Reproductive Health (Mission Bay) was extraordinary and we could not speak more highly of our experience. From the outset, Dr. Mok-Lin took the time to review with us our options, was candid and forthright about the challenges of IVF, and was willing to talk in-depth about genetic testing. She keenly understood our desire to pursue reciprocal IVF especially as we contemplated our long-term plans for two children with each of us carrying one of them. She explained things in a way that was easy to understand, but never once over-simplified or glossed over anything. We felt free to ask any question and to dive into any of the details. We never felt rushed in any of our conversations and she made time to engage with us both in-person as well as over email and the phone. And while our conversations with Dr. Mok-Lin included all kinds of information and data, they were also filled with so much warmth and compassion and genuine interest in us. When we were ready to begin the process again for our second child, we returned to UCSF (despite having moved to the East Coast) because we felt so confident and comfortable with Dr. Mok-Lin and her team. And once again, our experience was outstanding. And this time around, Dr. Mok-Lin and her team corresponded both before our transfer and after our transfer with our East Coast doctors, creating a seamless experience for us. When our second son was born, one of the first pictures went to Dr. Mok-Lin.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
With any first appointment in a fertility setting, bring your questions and concerns and be willing to have an open and transparent conversation. You'll find Dr. Mok-Lin will listen carefully and be willing to answer your questions directly.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin is a very warm person who speaks directly and candidly but also with a lot of empathy and understanding. As a lesbian couple, we felt heard and understood as well as respected.
How competent was Evelyn Mok-Lin at LGBTQ+ care?
Dr. Mok-Lin was extremely welcoming & respectful of us -- and even more importantly really understood our desire to pursue reciprocal IVF so that our (hopeful at the time) two children would share a 100% genetic bond and especially that their genetic bond would not just be from an anonymous sperm donor.
Describe your experience with your nurse at UCSF. (Assigned nurse: Shem Lewis)
Dr. Mok-Lin’s team, especially Shem Lewis, was available to us any time we had questions or concerns. At the beginning, Shem led a hands-on medication and injection clinic was extremely helpful. On one night when we missed our injection time, we phoned the 24 hour line and the attending nurse was able to immediately answer our questions and get us back on track, with Shem following up in the morning to assure us. Shem was warm, supportive and responsive throughout the entire process.
Describe your experience with UCSF.
One of the reasons we chose UCSF over other fertility clinics was their evidence-based approach thanks to being a preeminent research and clinical practice. The level of data and corresponding transparency they provided was exactly what we were looking for – and proved to be a big part of why we felt so confident and cared for throughout our experience. In addition to all the information that our doctor, Dr. Mok-Lin, shared with us we attended an extensive IVF Orientation session at UCSF that went through all of the details from start to finish. A hands-on medication and injection clinic was also helpful. And we took advantage of UCSF’s genetic counseling services both at the outset and during pregnancy.
How competent was UCSF at LGBTQ+ care?
As a lesbian couple looking to start our family, we sought out a fertility practice that would not only respect us, but also would be knowledgeable about our desired path, specifically reciprocal IVF. Their team clearly has experience working with same-sex couples and other than discussions about reciprocal IVF, we felt like we were treated as any other patient. Dr. Mok-Lin and the entire team at UCSF Center for Reproductive Health (Mission Bay) was extraordinary and we could not speak more highly of our experience.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at UCSF.
Sperm purchased via California Cryobank, shipped directly to UCSF and the process was seamless.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unsuccessful
NPS
2
NPS
9
Age 38 - 42
6 IVF
6 Embryo Freezing
Diminished Ovarian Reserve
European
Income $100K - $199K
2nd of 3 Docs
6 IUI With Other Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
She [Dr. Evelyn Mok-Lin] is pretty dead-pan and blunt when explaining the process and expectations...I have preferred other doctors in this practice that are more warm and compassionate. I was also disappointed that she didn’t try to fine-tune anything about my cycles. We did exactly the same thing 5 cycles and she didn’t want to change anything. I switched to a different doctor at UCSF for this current cycle and she is much more communicative and has tweaked my medications several times. My new doctor has also called me personally when she’s changing something or to see how I was feeling after my retrieval.
The new center [at UCSF] is very well organized and physically beautiful with all new state of the art equipment. Despite our poor outcomes and lukewarm experiences with Dr. Mok-Lin, I’m happy we’re getting our treatment here...Shem [nurse] is extremely warm and compassionate and was always quick to respond to emails and phone calls...There were 2 cycles where there was a misunderstanding about which medications I should take. I think both were called in but they intended for me to take only one
How was your experience with Evelyn Mok-Lin at UCSF?
She is pretty dead-pan and blunt when explaining the process and expectations. This may be a great style for some patients, but I have preferred other doctors in this practice that are more warm and compassionate. I was also disappointed that she didn’t try to fine-tune anything about my cycles. We did exactly the same thing 5 cycles and she didn’t want to change anything. I switched to a different doctor at UCSF for this current cycle and she is much more communicative and has tweaked my medications several times. My new doctor has also called me personally when she’s changing something or to see how I was feeling after my retrieval.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Don’t be shy about emailing the nurses for any questions or needs you have. The nurses are your direct line to the doctor and no question is too small to ask
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin wasn’t very approachable or available for questions or feedback. I was also disappointed that she didn’t really seem to care about the outcome of any of my cycles and didn’t seem very empathetic towards us
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
I have severely diminished ovarian reserve and have been doing “mini IVF” using an antagonist (Femara or Clomid) and minimal stimulation once the follicles are bigger. She advised us to freeze as many as possible and transfer 3-4 at a time to maximize chances
Describe your experience with your nurse at UCSF. (Assigned nurse: Shem Lewis)
Shem is extremely warm and compassionate and was always quick to respond to emails and phone calls
Describe your experience with UCSF.
The new center is very well organized and physically beautiful with all new state of the art equipment. Despite our poor outcomes and lukewarm experiences with Dr. Mok-Lin, I’m happy we’re getting our treatment here
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
The first 2 cycles I did were in 2014 and they cost around 17-19k in clouding medications. This time around I’ve been doing mini IVF which is only 5-7k each cycle
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
At my age she recommended 3-4 embryos at once with the rationale that only 1/5 or 1/12 may be normal
What specific things went wrong at UCSF?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at UCSF.
There were 2 cycles where there was a misunderstanding about which medications I should take. I think both were called in but they intended for me to take only one
2
Doctor
Evelyn Mok-Lin
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
1 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
6
NPS
9
Age 40 - 41
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Strongly Recommends
Success w/ Doc Not sure
I think she [Dr. Mok-Lin] is great at what she does and perhaps my reflection is in general as how UCSF runs their fertility clinic. I feel as a woman going through this you want a bit more contact with your assigned doctor...there were a few times I expected a call (after failed transfer) and nothing came and we had to reach out - once we were told she was busy and also had jury duty and the next time she could talk to us on the phone was about 8-14 days away (as relayed by secretary)...
...again you would usually get a different doctor or a NP [at UCSF]. i was lucky enough this last cycle to get the same NP for almost every ultrasound...its a big unit hence not seeing your assigned DR or in fact the same Dr at any time...the retrieval with ICSI and assisted hatching was just over $12,000 that does not include the drugs...
How was your experience with Evelyn Mok-Lin at UCSF?
I think she is great at what she does and perhaps my reflection is in general as how UCSF runs their fertility clinic. I feel as a woman going through this you want a bit more contact with your assigned doctor
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
I feel this advice is based on whatever Dr they go see. Do your research ahead of time to come as prepared as possible and ask about all options eg using growth hormone, uterine scratching etc and don't be afraid to reach out - they don't reach out to you you have to be an advocate and in charge of this process 100%
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
there were a few times I expected a call (after failed transfer) and nothing came and we had to reach out - once we were told she was busy and also had jury duty and the next time she could talk to us on the phone was about 8-14 days away (as relayed by secretary)
Describe your experience with UCSF.
its a big unit hence not seeing your assigned DR or in fact the same Dr at any time
Describe your experience with your monitoring appointments at UCSF.
again you would usually get a different doctor or a NP. i was lucky enough this last cycle to get the same NP for almost every ultrasound
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
the retrieval with ICSI and assisted hatching was just over $12,000 that does not include the drugs
What specific things went wrong at UCSF?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at UCSF.
our nurse forgot to give us the consents to sign she emailed the wrong ones to me so we picked up the correct ones at our next ultrasound. upon reading them there was new information and signings we weren't familiar with nor had it been brought up to us before hand.I sent an email about it and our Dr did call me the following day to discuss it but by that time we had gone in for the retrieval and talked to the dr face to face doing it
6
Doctor
Evelyn Mok-Lin
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
9
Age 36 - 37
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Mok-Lin is an evidence based physician, who shows compassion and understanding...is honest and straightforward, and communicates clearly and effectively...is extremely approachable, clear and concise, thoughtful and empathetic...E2 priming with injectable menopur, gonal f and ganirelix. I triggered with HCG and lupron
[UCSF] Strengths: Evidence based practice, state of the art lab, experienced physicians...nursing team is very strong, experienced, compassionate and good communicators...Weaknesses: multi physician practice so you will see a different provider each visit
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin is an evidence based physician, who shows compassion and understanding. She is honest and straightforward, and communicates clearly and effectively. I would recommend her to friends, family, and strangers!
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Choose her! She is up to date with all the latest fertility research, so her recommendations are based on scientific truths which I greatly appreciate.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin is extremely approachable, clear and concise, thoughtful and empathetic. She realizes that you are a human and not a number.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
E2 priming with injectable menopur, gonal f and ganirelix. I triggered with HCG and lupron. I think she choose this due to my lack of known fertility issues and my age at the time. I requested ICSI because I could only afford one cycle.
Describe your experience with your nurse at UCSF. (Assigned nurse: Maria Farinha and Kat Devera)
The nursing team is very strong, experienced, compassionate and good communicators.
Describe your experience with UCSF.
Strengths: Evidence based practice, state of the art lab, experienced physicians. Weaknesses: multi physician practice so you will see a different provider each visit, which I was fine with but I know some people don't like that flow.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
Cycle cost about $11k and medications $5k. Each FET cost about $1.7k
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
After 2 failed embryo transfers, she recommended we try to transfer 2 embryos at our third transfer. She reviewed the risks of multiples thoroughly and we agreed to take on that risk.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 38
Diminished Ovarian Reserve
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Evelyn Mok-Lin] was very personable and answered all of our questions thoroughly and respectfully while providing the facts and not sugar coating anything...she is the third fertility physician I have seen and by far the best. She fully explained all of my treatment options and answered all of our questions in ways we could understand. I would highly recommend her to anyone with DOR or having issues getting pregnant.
All of the nursing staff at UCSF have been wonderful. Caring, informative and very quick to respond to any questions or concerns I’ve had...For clomid out of pocket I paid $90 and I was told IUI would be approx $1500 (my insurance does not cover IUI) but IVF would be a 50% discount if I decide to go that route, based on my insurance...I haven’t actually been inside the clinic due to Covid-19 so I’ve conducted all appointments via phone, email or Zoom which has been wonderful. Very fast response times, multiple people have returned calls and emails.
How was your experience with Evelyn Mok-Lin at UCSF?
I have only started seeing Dr. Mok-Lin but she is the third fertility physician I have seen and by far the best. She fully explained all of my treatment options and answered all of our questions in ways we could understand. I would highly recommend her to anyone with DOR or having issues getting pregnant.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
You’re in great hands.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
She was very personable and answered all of our questions thoroughly and respectfully while providing the facts and not sugar coating anything.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
I am in the early stages of starting clomid/timed intercourse and potentially IUI if the first option doesn’t work. She is very open to trying different treatments to fit my individual health issues and helpful in every way.
Describe your experience with your nurse at UCSF.
All of the nursing staff at UCSF have been wonderful. Caring, informative and very quick to respond to any questions or concerns I’ve had.
Describe your experience with UCSF.
I haven’t actually been inside the clinic due to Covid-19 so I’ve conducted all appointments via phone, email or Zoom which has been wonderful. Very fast response times, multiple people have returned calls and emails.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
For clomid out of pocket I paid $90 and I was told IUI would be approx $1500 (my insurance does not cover IUI) but IVF would be a 50% discount if I decide to go that route, based on my insurance.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
8
NPS
10
Age 29
European
East Asian
Income $100K - $199K
Graphic Designer
Only Doc Seen
Egg Freezing With Other Docs
Donor Sperm
LGBTQ+
Neutral
Strongly Recommends
Successful
We went to see Dr. Mok-Lin in order to assess our options for future care - as a queer couple with medical concerns ... Dr. Mok-Lin was empathetic and made us feel heard, and not like we were wasting her time in thinking things through beforehand. We both had diagnostic testing to clarify what our fertility health and risks were at that age, and were counseled on what the simplest preferable treatments would be. She was very friendly, answered all of our many questions and provided answers to questions we hadn’t yet thought of, and made us feel like we would be fully informed of our options when we decided to move forward with treatment.
They [UCSF] were very informed and seemed to be on top of all of the latest research, were willing to field all kinds of questions, and prepped us with informational packets. They were also very well located, and we were able to quickly go over to the main UCSF building for bloodwork. The facility is very new and modern. ... She [Dr. Mok-Lin] seemed to have a strong preference towards eSET for patients under 35.
How was your experience with Evelyn Mok-Lin at UCSF?
We went to see Dr. Mok-Lin in order to assess our options for future care - as a queer couple with medical concerns, we knew our path towards parenthood would be much much more complicated than most, and though we weren’t quite ready to move forward at the time, we felt the need to get some questions answered. Dr. Mok-Lin was empathetic and made us feel heard, and not like we were wasting her time in thinking things through beforehand. We both had diagnostic testing to clarify what our fertility health and risks were at that age, and were counseled on what the simplest preferable treatments would be. We’re starting treatment soon, and feel much more secure in our choices as a result of those appointments.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
She was very friendly, answered all of our many questions and provided answers to questions we hadn’t yet thought of, and made us feel like we would be fully informed of our options when we decided to move forward with treatment.
Describe your experience with UCSF.
They were very informed and seemed to be on top of all of the latest research, were willing to field all kinds of questions, and prepped us with informational packets. They were also very well located, and we were able to quickly go over to the main UCSF building for bloodwork. The facility is very new and modern.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
Consultation and diagnostic work-up only (TVU, FSH/AMH/etc, genetic testing) - all covered by insurance, other than a $20 copay.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
She seemed to have a strong preference towards eSET for patients under 35.
8
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
NPS
10
NPS
10
Age 41 - 45
4 IVF
Donor Eggs
European
Income $200K - $499K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Evelyn Mok-Lin] listened to all of our concerns and address them with us at that time. She also remembered us early on in our treatment, after a long time of not seeing her, she knew who we were when we saw her outside of the office. That really stuck with us and gave us a good feeling about our care...She was amazing and a provider that I felt at ease with and trusted completely. She is dedicated and cares about her patients. All of our questions were always answered and even when I went in feeling nervous, she always made me feel at ease.
The costs were very fair. We did not have a problem with the costs associated with our care [at UCSF]...All of the staff at UCSF go above and beyond. We never had a complaint with any of them. You are not a number there, you are an individual person. There are so many people from the front desk to the physicians that we think of fondly and are thankful for being a part of our journey...Maria [nurse] was always very attentive and organized when sending orders and making sure I had the medications that I needed
How was your experience with Evelyn Mok-Lin at UCSF?
She was amazing and a provider that I felt at ease with and trusted completely. She is dedicated and cares about her patients. All of our questions were always answered and even when I went in feeling nervous, she always made me feel at ease.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Trust her and be open with all of your concerns/questions.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
She listened to all of our concerns and address them with us at that time. She also remembered us early on in our treatment, after a long time of not seeing her, she knew who we were when we saw her outside of the office. That really stuck with us and gave us a good feeling about our care at UCSF and with Dr Mok-Lin.
Describe your experience with your nurse at UCSF. (Assigned nurse: Maria)
Maria was always very attentive and organized when sending orders and making sure I had the medications that I needed
Describe your experience with UCSF.
All of the staff at UCSF go above and beyond. We never had a complaint with any of them. You are not a number there, you are an individual person. There are so many people from the front desk to the physicians that we think of fondly and are thankful for being a part of our journey.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
The costs were very fair. We did not have a problem with the costs associated with our care.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
I appreciate her care when choosing to implant one or more than one embryo depending on the quality.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 37 - 39
East Asian
Income $100K - $199K
Writer
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Mok-lin is caring, personable and a very clear communicator and knowledgeable expert. She worked closely with us to create a fertility plan based on my past history with cervical cancer and the fact that my husband and I are both carriers of SMA. She was very mindful of the special circumstances given my past history and worked with us to ensure the most effective and painless transfer procedures possible.
Great research, top doctors, top nursing and care team which is very attentive. I've been nothing but satisfied with our experience [at UCSF] and every encounter we've had over the last two years of our IVF journey... Dr. Mok-lin is caring, personable and a very clear communicator and knowledgeable expert. She worked closely with us to create a fertility plan based on my past history with cervical cancer and the fact that my husband and I are both carriers of SMA.
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-lin is caring, personable and a very clear communicator and knowledgeable expert. She worked closely with us to create a fertility plan based on my past history with cervical cancer and the fact that my husband and I are both carriers of SMA. She was very mindful of the special circumstances given my past history and worked with us to ensure the most effective and painless transfer procedures possible. She ensured that she personally performed them and handled them expertly! Our last transfer has resulted in pregnancy! :)
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-lin is very personable and caring. My FET were complicated because I've had a trachelectomy, and she made sure to personally conduct the transfers, which made a big difference. She's very skilled and to ensure an effective, pain free transfer, set up a practice appointment to ensure that we had a smooth transfer on the day of the actual transfer.
Describe your experience with UCSF.
Great research, top doctors, top nursing and care team which is very attentive. I've been nothing but satisfied with our experience and every encounter we've had over the last two years of our IVF journey
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
5
NPS
N/A
Age 31
Endometriosis
Latinx
Income $50K - $99K
Operations
1st of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Unsuccessful
Dr. Mok-Lin seemed knowledgeable but didn't invest much time with follow up and treatment. When we let her know that i went through a cancer scare and that our oncologist did not offer to save my egg prior to oophorectomy, she didn't offer compassion. All she offered was explanation as to what should have been done during my oncology appointments that had already passed...if you would like someone with great bedside manner and compassion as well, this perhaps is not the provider for you...Her steps were for us to meet with the psychologist for psych evaluation due to using donor eggs. She did not offer follow up after that was completed.
The nursing staff [at UCSF] did seem more compassionate in their care [than the doctor]. However they often would not read my medical history before calling me and telling me medical information that did not pertain to my medical history...When we were welcomed into her [Dr. Mok-Lin's] office for consultation. She was not warm with her approach and bedside manner. She gave us annoyed looks when we asked questions. I felt like we were just another couple on her things to do list that she was checking off her to do list for the day...seemed knowledgeable but didn't invest much time with follow up and treatment. When we let her know that i went through a cancer scare and that our oncologist did not offer to save my egg prior to oophorectomy, she didn't offer compassion. All she offered was explanation as to what should have been done during my oncology appointments that had already passed.
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin seemed knowledgeable but didn't invest much time with follow up and treatment. When we let her know that i went through a cancer scare and that our oncologist did not offer to save my egg prior to oophorectomy, she didn't offer compassion. All she offered was explanation as to what should have been done during my oncology appointments that had already passed.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
She is knowledgeable and has expertise, if you would like someone with great bedside manner and compassion as well, this perhaps is not the provider for you.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
When we were welcomed into her office for consultation. She was not warm with her approach and bedside manner. She gave us annoyed looks when we asked questions. I felt like we were just another couple on her things to do list that she was checking off her to do list for the day
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
Her steps were for us to meet with the psychologist for psych evaluation due to using donor eggs. She did not offer follow up after that was completed.
Describe your experience with the nursing staff at UCSF.
The nursing staff did seem more compassionate in their care. However they often would not read my medical history before calling me and telling me medical information that did not pertain to my medical history.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
No comments, did not get that far into treatment
5
Doctor
Evelyn Mok-Lin
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
1 of 5
Nursing Staff
2 of 5
2017, Unsuccessful
NPS
8
NPS
N/A
Age 42
3 Embryo Freezing
East Asian
Income $100K - $199K
Only Doc Seen
Donor Sperm
Neutral
Unsuccessful
Dr. Mok-Lin is genuine and personable. I've always felt that she's trustworthy and truly wanted to help me achieve my desired outcome. I felt as if she gave me some good advice, based on her knowledge and understanding of my specific situation. She felt like a friend, not just a doctor, in those times....Dr. Mok-Lin is empathetic and seems to really understand what I was hoping to get out of my IVF freeze all cycles and why. I never felt as if I was a number or that she wasn't very familiar with my case.
I didn't always have direct access to her [Dr. Evelyn Mok-Lin] and had communicated with her through a nurse [at UCSF]. Once I was able to connect with her via email directly, my experience vastly improved. She promptly responded to my questions and concerns....I felt treated like a human.... I never felt as if I was a number or that she wasn't very familiar with my case..... I've always felt that she's trustworthy and truly wanted to help me achieve my desired outcome.
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin is genuine and personable. I've always felt that she's trustworthy and truly wanted to help me achieve my desired outcome. I felt as if she gave me some good advice, based on her knowledge and understanding of my specific situation. She felt like a friend, not just a doctor, in those times. I didn't always have direct access to her and had communicated with her through a nurse. Once I was able to connect with her via email directly, my experience vastly improved. She promptly responded to my questions and concerns.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Don't be afraid to open up to Dr. Mok-Lin about your unique/specific situation to help her recommend, prescribe and schedule the most appropriate IVF protocol for you.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
I felt treated like a human. Dr. Mok-Lin is empathetic and seems to really understand what I was hoping to get out of my IVF freeze all cycles and why. I never felt as if I was a number or that she wasn't very familiar with my case.
8
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
Nursing Staff
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
NPS
7
NPS
2
1st of 2 Docs
IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Evelyn Mok-Lin] is very intelligent and up to date on protocols and medical literature. I felt confident in her decision-making...Different people saw me each time and were not familiar with my situation or complications...Try to contact Dr. Mok-Lin directly if something is confusing...You will see different people most visits. Expect people to not know details of your medical record or recent events. There is a lot of disorganization with administration and billing that add unnecessary stress to the process. Poor communication.
You will see different people most visits [at UCSF]. Expect people to not know details of your medical record or recent events. There is a lot of disorganization with administration and billing that add unnecessary stress to the process. Poor communication.... [there were] Miscommunications, delays in prescriptions and insurance authorization led to cancellation of a cycle.
How was your experience with Evelyn Mok-Lin at UCSF?
She is very intelligent and up to date on protocols and medical literature. I felt confident in her decision-making. Care team was disorganized and sometimes slow to respond, did not process requests, and mis communicated about my plan and communication.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Be proactive. Try to contact Dr. Mok-Lin directly if something is confusing.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Different people saw me each time and were not familiar with my situation or complications.
Describe your experience with UCSF.
You will see different people most visits. Expect people to not know details of your medical record or recent events. There is a lot of disorganization with administration and billing that add unnecessary stress to the process. Poor communication.
What specific things went wrong at UCSF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UCSF.
Miscommunications, delays in prescriptions and insurance authorization led to cancellation of a cycle.
7
Doctor
Evelyn Mok-Lin
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
2
Clinic
UCSF
San Francisco
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
8
NPS
10
Age 42 - 43
4 IUI
Diminished Ovarian Reserve
European
Income $500K+
Lawyer
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Mok-Lin suggested alternatives that would get us close to the same results in a different way...She knows her stuff, and it’s very versed in a variety of options that meet your medical and your own personal needs/wants...compassionate through some very difficult moments in our journey.
Best in class team that knows what they’re doing. And well informed by the research done at UCSF...experience can feel somewhat technical at times...Top-notch staff who handled what’s obviously a very delicate procedure with compassion and humor along the way.
How was your experience with Evelyn Mok-Lin at UCSF?
She knows her stuff, and it’s very versed in a variety of options that meet your medical and your own personal needs/wants. We found her to be compassionate through some very difficult moments in our journey.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
I would say generally that in any fertility clinic, you are not going to have a doctor that’s going to hand hold you through every step of the process, especially the highly emotional, spiritual and mental aspects infertility. It’s important that you work with the support staff and nurses, and I would also highly suggest having someone else like a therapist or acupuncturist that works with you on the big picture and the emotional and mental toll.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
We experienced a miscarriage that was devastating, and appreciated how Dr. Mok-Lin worked with us in that moment when it was discovered. She compassionately explained our options. I also had some reservations about some treatment options given my spiritual/religious beliefs, and Dr. Mok-Lin suggested alternatives that would get us close to the same results in a different way. I appreciate her willingness to work with us on that, and not make us feel awkward about it. I also found the support staff and nurses to be very caring and highly communicative.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
Our overall strategy was Clomid plus IUI. Our last IUI cycle ended up being successful and resulted in a live pregnancy, but we were planning to do the next cycle with a super boost of the same drugs that they use for IVF. Because of my age, there is a concern about me having an IUI cycle with these drugs.
Describe your experience with the nursing staff at UCSF.
Top-notch staff who handled what’s obviously a very delicate procedure with compassion and humor along the way.
Describe your experience with UCSF.
Best in class team that knows what they’re doing. And well informed by the research done at UCSF. Because of that, the experience can feel somewhat technical at times, but I don’t think that’s unusual for any fertility clinic.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
around $1700 per cycle with or without insurance.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
n/a
8
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2024, Successful
NPS
10
NPS
10
Age 36 - 41
3 IVF
PCOS
Recurrent Pregnancy Loss
East Asian
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Mok-Lin is extremely compassionate in her care...listened to me and created a very customized plan for me, walking me through every step...was reassuring yet realistic, and very encouraging...able to identify an issue specific to Asian females where we need a higher level of certain hormone...approach for single embryo transfer. She clearly explained the rationale
[UCSF ] is the best clinic...They do have a rotational system so that you don't always see your main provider for procedure. I did see my doctor for all my transfers, but my retrievals were done by other doctors...Maria was the most amazing nurse. She was caring, took time to explain things, super responsive to my many questions, and very organized in sharing the process
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin gave me world class care. She expertly assessed what was happening with each of my egg retrievals, and continued to tweak my protocol to optimize results. Because of this, each retrieval resulted in more successful normal embryos. When my transfer didn't work at first, she was comprehensive in ruling out issues. She is so knowledgeable, so thoughtful, so caring. I truly am thankful to her for giving us our two miracle IVF babies and have recommended her and the clinic to many friends. I absolutely loved my experience working with her.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Trust the process! You're in the best hands with Dr. Mok-Lin.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin is extremely compassionate in her care. She listened to me and created a very customized plan for me, walking me through every step. She was reassuring yet realistic, and very encouraging, which kept me going even when the process is tough.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
My first retrieval resulted in high egg yield but low fertilization and no normal embryos. Dr. Mok-Lin was able to identify an issue specific to Asian females where we need a higher level of certain hormone, so my follicles needed a longer to an average time to grow. By extending my injections period, this resulted in much better yield over the next two retrievals. For my transfers, she helped us rule out any issues that were causing the miscarriages and concluded that it was likely due to genetic abnormalities with the embryos. This gave us confidence to continue with transfer as it was just a numbers game. This led us to two successful pregnancies!
Describe your experience with your nurse at UCSF. (Assigned nurse: Maria)
Maria was the most amazing nurse. She was caring, took time to explain things, super responsive to my many questions, and very organized in sharing the process. She was a great support to me!
Describe your experience with UCSF.
This is the best clinic. Such great care and the best doctors, research, and facilities. I would recommend to anyone looking to do fertility treatment. They do have a rotational system so that you don't always see your main provider for procedure. I did see my doctor for all my transfers, but my retrievals were done by other doctors. I didn't mind this though, as all the doctors are top notch, very capable and caring.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
I was able to use my company's insurance coverage for most of my treatments.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
I appreciate her approach for single embryo transfer. She clearly explained the rationale.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
8
Age 38 - 39
1 Fertility Medications
Uterine Fibroids
European
4th of 4 Docs
5 IUI With Other Docs
IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Mok-Lin was clear with us about what was happening at each stage of care - the risks, the odds - and listened to our questions and concerns. We transferred care to her at UCSF after a negative experience with a practitioner at another clinic. She was professional but empathetic to the additional level of stress we were experiencing...She will be compassionate but professional...We brought 4 frozen embryos with us when we began working with Dr. Mok-Lin. During the first cycle to prepare for the embryo transfer, I ovulated and we also found a uterine fibroid. She recommended we cancel the cycle, use lupron for a brief period of time, and then start again. The second cycle worked as planned and the embryo transfer was successful.
The nursing staff [at UCSF] were pleasant and responsive. Sometimes their responses seemed vague when I called in with questions. I understand that maybe they can only speak to data...It seemed that they were changing the protocol at the time, and I received old info and new info...They were professional in helping us transfer care (and our embryos) from another clinic that was not cooperative. The finance department seemed understaffed, but everyone I interacted with at the clinic was pleasant and helpful. Because of the size of the clinic and the number of patients they work with, I was concerned about feeling like I was going through a revolving door. That's something you need to prepare yourself for.
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin was clear with us about what was happening at each stage of care - the risks, the odds - and listened to our questions and concerns. We transferred care to her at UCSF after a negative experience with a practitioner at another clinic. She was professional but empathetic to the additional level of stress we were experiencing.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
She will be compassionate but professional.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
I felt like a human with this doctor but the UCSF program is set up for scale, so it's hard not to feel like a number at times.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
We brought 4 frozen embryos with us when we began working with Dr. Mok-Lin. During the first cycle to prepare for the embryo transfer, I ovulated and we also found a uterine fibroid. She recommended we cancel the cycle, use lupron for a brief period of time, and then start again. The second cycle worked as planned and the embryo transfer was successful.
Describe your experience with the nursing staff at UCSF.
The nursing staff were pleasant and responsive. Sometimes their responses seemed vague when I called in with questions. I understand that maybe they can only speak to data.
Describe your experience with UCSF.
They were professional in helping us transfer care (and our embryos) from another clinic that was not cooperative. The finance department seemed understaffed, but everyone I interacted with at the clinic was pleasant and helpful. Because of the size of the clinic and the number of patients they work with, I was concerned about feeling like I was going through a revolving door. That's something you need to prepare yourself for.
What specific things went wrong at UCSF?
  • Provided conflicting information
Describe the specific things that went wrong at UCSF.
When you're anxious that every single thing you do may compromise the pregnancy, it's not good to get conflicting information about how to use progesterone injections. It seemed that they were changing the protocol at the time, and I received old info and new info.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 33
1 IVF
Unexplained
European
Latinx
Black or African-American
Native American
Income $100K - $199K
Operations
3rd of 3 Docs
3 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
[Dr. Mok-Lin] explained things in a way that was clear and direct, but she was also warm and kind. We felt very glad that she was our doctor, in general. But a moment that really struck us was during the IVF orientation. She unapologetically corrected the embryologist and other patients who asked about finding out the gender of the embryo, when they were actually wanting to know the sex. We loved that she did that without hesitation and felt it was a simple thing, but made a huge difference for us as an queer family. It’s also just accurate!
She [nurse at UCSF] was very helpful and accessible, and always positive. The team was so kind, as a whole...From the doctor, nurse, phlebotomists, receptionists, they are an incredible team of people who get to help people make families and it shows that they value their role in that work. We only had communication issues with one person, Eugenia. It was difficult to communicate clearly with her via email and at times it was very frustrating. However, we only interacted with her in the early stages of our treatment, and once we no longer had to everything else was great!
How was your experience with Evelyn Mok-Lin at UCSF?
I honestly can’t think of anything I’d have wanted in a doctor that Dr. Mok-Lin didn’t do. She was professional and compassionate. She communicated clearly and in a way that we could understand. We had such a wonderful experience with her and her team that we have already recommended her to anyone we know who is pursuing starting a family. Dr. MoK-Lin was respectful, kind, courteous, and we fully trusted her judgement during the entire course of treatment. We are so glad to have gone through this process under her care.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Be open about challenges you may be nervous about. Dr. Mok-Lin was great at setting our minds at ease when we were worried about anything, but also offered solutions and took our opinions into account, so don’t be afraid to voice concerns.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mom-Lin explained things in a way that was clear and direct, but she was also warm and kind. We felt very glad that she was our doctor, in general. But a moment that really struck us was during the IVF orientation. She unapologetically corrected the embryologist and other patients who asked about finding out the gender of the embryo, when they were actually wanting to know the sex. We loved that she did that without hesitation and felt it was a simple thing, but made a huge difference for us as an queer family. It’s also just accurate!
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
Dr. Mok-Lin did a fresh cycle. She shortened my treatment for egg retrieval because I responded very positively to the injections. I ended up with OHSS, but it resolved after about a week. I can’t remember too many specifics other than that she allowed me to not do the steroids due to my risk for mania.
Describe your experience with your nurse at UCSF. (Assigned nurse: Shem Lewis)
Shem was in red empathetic. She was very helpful and accessible, and always positive. The team was so kind, as a whole. It felt like everyone loved their jobs and wanted to support us as much as possible.
Describe your experience with UCSF.
They are organized and have excellent systems in place that keep you informed throughout the treatment cycle. The staff are all incredibly kind, positive, knowledgeable, and helpful. We loved that we chose UCSF. From the doctor, nurse, phlebotomists, receptionists, they are an incredible team of people who get to help people make families and it shows that they value their role in that work. We only had communication issues with one person, Eugenia. It was difficult to communicate clearly with her via email and at times it was very frustrating. However, we only interacted with her in the early stages of our treatment, and once we no longer had to everything else was great!
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
We paid for a test out of pocket, but financed the treatments totaling a little over $13,000.00. We also paid for the medications out of pocket and those were about $250, if I remember correctly. I also had acupuncture regularly and we purchased donor sperm and had it shipped, which added about $3,500 to our total costs.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
I’m very glad we transferred just one embryo. She explained that there was a high likelihood that the embryo would take on the first cycle because we had such positive result with retrieval and fertilization and that the best bet for a singleton was transferring just one blastocyst.
What specific things went wrong at UCSF?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at UCSF.
The only person we had issues with both of the before mentioned topics was Eugenia. I had emailed some paperwork over, and I can’t quite remember the details, but she said they didn’t have them. I think it was related to lab results. The only other thing was that we asked Shem if Dr. Mok-Lin wanted us to do ICSI, because the financing company (Arc) asked us. We didn’t know what ICSI was and why, so when Shem emailed back and said Dr. Mok-Lin recommended it, we told them yes. However, since we had purchased donor sperm, it had been tested and when we met again with Dr. Mok-Lin, she said there must have been a misunderstanding because ICSI is done when there are issues with sperm, which there shouldn’t have been because the sperm banks screen for those issues. In the end, we had to pay $200 to the financing company to “cancel” the ICSI procedure financing aspect of things because we were told the wrong information.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Successful
NPS
10
NPS
10
Age 38 - 41
3 IVF
Male Factor
Uterine Fibroids
Income $200K - $499K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Mok-Lin has the most amazing bedside manner. She's kind and compassionate, but also extremely smart. She always made me and my husband feel heard and understood. She treated us like partners on a joint mission...She is a great communicator. She is also a strategic thinker and makes the best recommendations she can based on her expertise and experience at every given point in the process. On top of that, she's funny and fun to be around...
Overall, I had a good experience with the UCSF CRH clinic, but there are admin issues...I think there needs to be better communication between the admin staff and the nurses and doctors...The nurses were awesome. They are very skilled at their job, but they were also very kind, supportive, and compassionate. They made me feel like I was in good hands...
How was your experience with Evelyn Mok-Lin at UCSF?
My husband and I felt immediately at ease when we first met Dr. Mok-Lin, and within 5 minutes, we knew she was the right doctor for us. (Our first fertility doctor was great, but he moved to Chicago, so we had to find another doctor at UCSF CRH, which is why we had a meeting with her.) There are so many great things to say about Dr. Mok-Lin. Without this incredible woman, I would not have my twin girls, who are 5.5 years old now, and they are literally the best thing that has ever happened to me! It's been nearly 10 years since I first met Dr. Mok-Lin, and not a day goes by that I don't think about her, picture her kind face, and feel the utmost gratitude for everything that she has done for me and my family. Because of her, I have a family! First of all, she has the best bedside manner. She is very compassionate and understanding. She really listens to you, your goals, your concerns, your fears, and she looks you in the eye when she talks to you. She is also brilliant! She is extremely smart, analytical, and articulate. She really knows her stuff, and she explains everything, including complicated things, very clearly. She is a great communicator. She is also a strategic thinker and makes the best recommendations she can based on her expertise and experience at every given point in the process. On top of that, she's funny and fun to be around! IVF is a grueling process, but my husband and I actually looked forward to our meetings and appointments with her. She treated me and my husband like partners in the whole process. She presented our options, gave her recommendations, and we had discussions about how we would like to move forward during each phase of my IVF treatment. She is also honest and realistic about the IVF process. For example, after a failed transfer, I asked her at what point do people stop trying if they're not successful. And she said IVF is a physically, emotionally, mentally, and financially taxing process, and at a certain point it doesn't make sense to keep going if it takes too much of a toll on, e.g., one's mental health. I really appreciated her honesty and how real she was with us. We worked with Dr. Mok-Lin for about three years off and on, mostly on. We took a break when my mom was sick and dying of leukemia, and Dr. Mok-Lin understood my need to do so, even though at that point I was already 38 years old and time was ticking away. I started treatment again after my mom died. Dr. Mok-Lin knew how much I loved my mom, and she was so kind to me after I told her about my mom's passing. A particular issue I had was uterine polyps. Dr. Mok-Lin performed a procedure to remove the uterine polyps, but within 1-2 months they grew back. Over time, I ended up having several procedures to get my uterine polyps removed, because they kept coming back. We would time my retrievals and transfers when my uterus was "clear" or as "pristine" and free of polyps as possible. Dr. Mok-Lin always performed the procedures, and I always felt safe and protected in her hands. After my first IVF transfer in which we transferred 2 embryos, I got pregnant, but sadly, it resulted in a chemical pregnancy. I was devastated, but Dr. Mok-Lin, my husband, and I regrouped. Dr. Mok-Lin said we would adapt and try a different strategy of transferring more embryos. At this point, I was 39 years old. After yet another procedure to remove uterine polyps and my second transfer in which we transferred three embryos, none of the embryos took. I was totally distraught, depressed, overwhelmed by anxiety, and I absolutely had to take another break. A few months later, after doing a lot of yoga, meditation, therapy, and soul-searching, my husband and I went to the Philippines for the first time to celebrate my 40th birthday. I 'm American, but the Philippines is where my parents are from, so going there had lots of meaning for me. In the Philippines, we decided that we would give IVF one more shot, and if it didn't result in a successful pregnancy and live birth, well, we would be okay with that. And part of why we felt okay with that, is because we had a wonderful, human doctor, who made us feel like we would always always be okay. Of course, we would strategize and do our best to make the best decisions possible, and at a certain point, if my husband and I couldn't emotionally or mentally continue doing any more rounds, then we would be fine. So after we got back from the Philippines, I had another procedure to get my uterine polyps removed, and we had one more transfer in which we transferred 5 embryos! Yes, 5! I was in a very good place emotionally, physically, mentally, and spiritually, and 3 of the embryos took! I ended up having a selective reduction from triplets to twins, and I gave birth to two, beautiful, healthy, fraternal twin girls, the loves of my life, thanks in large part to Dr. Mok-Lin. I love Dr. Mok-Lin so much that I named one of my daughters after her. As I said, I think about her every day, and I probably will for the rest of my life. It's doctors like her that make this world a better, happier place. She doesn't have a superiority complex, she doesn't think she's God. She treats her patients with respect. To me, she's just the perfect doctor. I honestly can't think of any constructive criticism, and I'm a very critical person. I mean, I'm a professional editor! I think she just needs to keep being herself and doing what she's doing/doing her thing. Last thing I wanted to say: A family friend of mine from the Philippines who lives in Mexico and is married to a Mexican asked me if I would recommend my fertility doctor. Of course I said yes. 100% yes! My family friend ended up moving to San Francisco temporarily for her IVF treatment with Dr. Mok-Lin, and I'm thrilled to report that my family friend has never been happier. She is now a mom of a gorgeous 6-month old boy! Thank you for everything, Dr. Mok-Lin!!!
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Listen to Dr. Mok-Lin and trust her. You are in the best hands.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin has the most amazing bedside manner. She's kind and compassionate, but also extremely smart. She always made me and my husband feel heard and understood. She treated us like partners on a joint mission.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
I already addressed this earlier. Dr. Mok-Lin is a strategic thinker and adapts the plan well based on whatever new challenges or issues that come up. Since after my second transfer, none of the embryos took, it made sense to be aggressive and transfer as many as possible so that hopefully at least one embryo would take. Having a pristine uterus was ideal for implantation, so having procedures to remove uterine polyps was the best strategy.
Describe your experience with the nursing staff at UCSF.
The nurses were awesome. They are very skilled at their job, but they were also very kind, supportive, and compassionate. They made me feel like I was in good hands.
Describe your experience with UCSF.
Overall, I had a good experience with the UCSF CRH clinic, but there are admin issues. I can't remember exactly what happened, but I was supposed to have a procedure to get my polyps removed. The admin person who I emailed said that I would have to wait until the next cycle to do this, which didn't make sense to me. So I emailed Dr. Mok-Lin about it. She intervened, and I was able to have my procedure during that cycle. So I think there needs to be better communication between the admin staff and the nurses and doctors. There was one receptionist/admin person who was not very friendly. Everyone else was really nice. It's important in customer service to be nice, especially at a fertility clinic, a place where no one really wants to be.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
I can't remember, but it was expensive!!!!!
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
I already answered this question in earlier comments. For me, it made sense to add more embryos in subsequent transfers to increase the chances of success.
What specific things went wrong at UCSF?
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UCSF.
I already commented on this earlier. An admin staff person wasn't very friendly. Also, an admin person told me that I couldn't have a necessary procedure during a given cycle, but that issue was corrected by my wonderful doctor.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2024, Unknown Success
NPS
10
NPS
10
Age 34 - 36
4 IUI
1 IVF
Endometriosis
Male Factor
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Mok-Lin consistently displayed her knowledge, while remaining positive and empathetic. After every set back she had a plan...reassured us with confidence. Throughout the negative times she would personally call us, and even with our positive results she made sure to send us personal messages of congratulations
[At UCSF] We felt confident in all of the Providers. Everyone we came across was professional, organized, and knowledgeable. Our only bad experiences were things beyond anyone's control...Shem was our primary nurse. Throughout our process she was communicative, kind, and responsive
How was your experience with Evelyn Mok-Lin at UCSF?
Being assigned Dr. Mok-Lin as our primary Provider was the best case scenario. My husband and I never expected to be on this journey, and even after we started we faced a lot of set backs and loss that drew out the process much longer than anyone anticipated. While we saw other NPs and Physicians at first, our set backs provided us with the opportunity to see Dr. Mok-Lin more and build a rapport. Dr. Mok-Lin consistently displayed her knowledge, while remaining positive and empathetic. After every set back she had a plan, and always reassured us with confidence. Throughout the negative times she would personally call us, and even with our positive results she made sure to send us personal messages of congratulations. It was a long journey but we would not want to do it with anyone else!
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Accept the uncontrollable, and trust the process.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin took the time to explain every step of the way. She was patient, kind, and attentive during the hard times, and allowed us to openly express our emotions. She was empathetic, but also confident which was important during this drawn out process we never expected to be on.
Describe your experience with your nurse at UCSF. (Assigned nurse: Shem)
Shem was our primary nurse. Throughout our process she was communicative, kind, and responsive. If she did not know the answer to a question, she would find out, and get back promptly. We felt like we were in great hands!
Describe your experience with UCSF.
We are thankful we were able to receive our fertility care at UCSF. As healthcare providers ourselves, it was important for us to be at a reputable facility backed by research. We felt confident in all of the Providers. Everyone we came across was professional, organized, and knowledgeable. Our only bad experiences were things beyond anyone's control. In fact, when it was time to "graduate" from CRH I did not want to leave!
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2023 - 2024, Successful
NPS
9
NPS
10
Age 39 - 40
2 IVF
Male Factor
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Mok-Lin is knowledgeable and kind. She has a fantastic bedside manner and is a great listener...was kind, compassionate, and gave us hope...provided good information in a clear, concise manner...willing to suggest and try different approaches with us...fresh transfer, natural cycle using less medications, did ICSI, and genetic testing
I was very satisfied with the entire experience [at UCSF]. Everyone there was professional and helpful...Professional, kind, patient, and great bedside manner...only suggestion is it would be nice if the structure was changed a bit for Dr. Mok-Lin to be involved more regularly in some of the in between visits...
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin is knowledgeable and kind. She has a fantastic bedside manner and is a great listener. We appreciated her approach, especially after working with other infertility specialists at previous clinics.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
I wish I had seen her more often. Her team is fantastic and very capable? but if you have questions specifically for her, I would make sure to write them down before your visit to maximize your time.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok Lin was kind, compassionate, and gave us hope during some of our darkest days as a couple while struggling with infertility. She provided good information in a clear, concise manner. Additionally, she was willing to suggest and try different approaches with us. It felt collaborative. We feel like we owe our success to her and her wonderful team.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
We tried a fresh transfer, natural cycle using less medications, did ICSI, and genetic testing.
Describe your experience with your nurse at UCSF.
Professional, kind, patient, and great bedside manner.
Describe your experience with UCSF.
I was very satisfied with the entire experience. Everyone there was professional and helpful. I loved Dr. Mok-Lin and her entire team. They are the reason I have a baby in my arms right now. The only suggestion is it would be nice if the structure was changed a bit for Dr. Mok-Lin to be involved more regularly in some of the in between visits.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
20,000
9
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5

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