Rated 8.2
Strongly recommend: 64%Neutral: 18%Don't recommend: 18%8.2
64% strongly recommend
8 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.2
7.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.4
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Harvard
Residency
Stanford
Fellowship
Stanford

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Gaya Murugappan works at

Spring Fertility Silicon Valley
Rated 8.7
Strongly recommend: 79%Neutral: 4%Don't recommend: 17%8.7

Explore Clinic
Silicon Valley
550 Lakeside Dr
Sunnyvale, CA 94085

8 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
2
NPS
3
Age 40
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $500K+
Doctor
2nd of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
would recommend Dr. [Murugappan] if you have an easy case and need a straight forward treatment...was very kind and gave "warm and fuzzy" feeling...made no change after we were getting poor results...continued with the same exact treatment plan for 6 egg retrieval cycles (2 were cancelled)
[Spring Fertility Silicon Valley] very organized and available when I had questions...fairly easy to make appointments at my requested times and little wait time...have nothing but good things to say about the nurses and care coordinator. They were wonderful and always available to answer questions and talk if I needed to.
How was your experience with Gaya Murugappan at Spring Fertility Silicon Valley?
I would recommend Dr. M if you have an easy case and need a straight forward treatment. She was very kind and gave "warm and fuzzy" feeling, which is sometimes really important as this is such an emotional process. However, I started to get frustrated and worried when she made no change after we were getting poor results. I asked repeatedly whether there should be any change or if there was anything else to consider in my case, and she said no and continued with the same exact treatment plan for 6 egg retrieval cycles (2 were cancelled). I finally went to another doctor to get a consultation and based on my medical records, she recommended in my first visit to test for endometriosis (along with other tests), which came back positive. Endometriosis is known to cause poor egg quality and this was never discussed as even an option with Dr. M. I am very upset that she never had a conversation with me about any "outside" factors to consider. It is estimated that 60% of infertility patients have endometriosis, so this should have been on Dr. M's radar and I have no idea why it wasn't brought up. I am angry about this and feel it caused me to waste time and insurance benefits. I have since treated my endometriosis and just completed another egg retrieval to make embryos in which we were much more successful.
What's one piece of advice would you give a prospective patient of Gaya Murugappan at Spring Fertility Silicon Valley?
Advocate for yourself and if you are getting repeated poor results, switch doctors.
During treatment, were you treated like a number or a human with Gaya Murugappan at Spring Fertility Silicon Valley?
Dr. M was very kind and warm in all of my interactions with her.
Describe the protocols Gaya Murugappan used in your cycles at Spring Fertility Silicon Valley and their degree of success.
Started cycles with 300 Gonal-F and 150 Menopur, plus omnitrope most cycles. Priming meds changed over the course of 6 stim cycles including Aygestin, estrogen, and lupron. Over the course of 4 retrievals, have 9 day 3 embryos stored (but some are quality).
Describe your experience with your nurse at Spring Fertility Silicon Valley.
I have nothing but good things to say about the nurses and care coordinator. They were wonderful and always available to answer questions and talk if I needed to.
Describe your experience with Spring Fertility Silicon Valley.
I found the clinic to be very organized and available when I had questions. It was fairly easy to make appointments at my requested times and little wait time. Regarding weaknesses, I think the only thing I would note is that that success rates for the Silicon Valley clinic within Spring Fertility are no where near as high as the other locations via SART data. When I first looked it up, Silicon Valley clinic data was not available as they are the newest location and I assumed it would be just as good as the other locations -- which was wrong. Through the course of my treatment, the data became available and success rates for Silicon Valley are much lower compared to SF and other locations, at least at the time of this writing.
Describe the costs associated with your care under Gaya Murugappan at Spring Fertility Silicon Valley.
Mostly covered by insurance. Any "add-ons" were explicitly discussed and price was given.
Describe Gaya Murugappan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
N/A
2
Doctor
Gaya Murugappan
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
1 of 5
3
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, 29 Eggs Frozen
NPS
8
NPS
10
Age 31
1 Egg Freezing
European
Income $200K - $499K
Lawyer
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Murugappan demonstrated the ideal combination of expertise and kindness in every consultation and procedure...incredibly kind and supportive throughout the entire process, giving me all the information and assurance I could ever need...on a very basic hormone treatment plan in preparation for egg retrieval/freezing
Spring Fertility is very warm (decor included), and I had a lovely experience every time. Every staff member showed compassion, valued my questions, and genuinely treated me like a human being...Gigi was super responsive to all of my questions over email...very basic hormone treatment plan in preparation for egg retrieval/freezing
How was your experience with Gaya Murugappan at Spring Fertility Silicon Valley?
Although she may not quite be my best friend yet, Dr. Murugappan demonstrated the ideal combination of expertise and kindness in every consultation and procedure. My expectations of the whole process were actually exceeded, thanks primarily to her!
What's one piece of advice would you give a prospective patient of Gaya Murugappan at Spring Fertility Silicon Valley?
Be ready to ask any questions at all that have crossed your mind—Dr. Murugappan is open to all of them.
During treatment, were you treated like a number or a human with Gaya Murugappan at Spring Fertility Silicon Valley?
Dr. Murugappan was incredibly kind and supportive throughout the entire process, giving me all the information and assurance I could ever need. I also felt as though she was my cheerleader every step of the way and that I could reach out to her with any questions or concerns anytime. My experience was fantastic!
Describe the protocols Gaya Murugappan used in your cycles at Spring Fertility Silicon Valley and their degree of success.
I was on a very basic hormone treatment plan in preparation for egg retrieval/freezing. Everything went according to plan, and there were no hiccups.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Gigi)
Gigi was super responsive to all of my questions over email!
Describe your experience with Spring Fertility Silicon Valley.
The environment at Spring Fertility is very warm (decor included), and I had a lovely experience every time. Every staff member showed compassion, valued my questions, and genuinely treated me like a human being.
Describe the costs associated with your care under Gaya Murugappan at Spring Fertility Silicon Valley.
I paid about $2700 total out of pocket. Progyny insurance covered the rest.
8
Doctor
Gaya Murugappan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, Consult
NPS
10
NPS
10
Age 35
Recurrent Pregnancy Loss
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Gaya Murugappan] goes above and beyond!! From expeditious scheduling to comprehensive care and thoughtful discussion of all potential issues related to my primary concern I felt very cared for. She is knowledgable, personable, and compassionate...listened to all my questions, very thoughtful about tailoring consulting to my level of understanding, did not feel rushed at all, very personable which is rare in a doctor!
easy to park, nice tracker to monitor where patients are, on time, clean, nice US device. I liked that there was a screen so I could watch my ultrasound in real time while the doctor conducted it. I didnt have to wait very long and I liked being Able to get my labs drawn at the same location. It is nice that their facility [Stanford University] is a "one stop shop" for everything.
How was your experience with Gaya Murugappan at Stanford University?
She goes above and beyond!! From expeditious scheduling to comprehensive care and thoughtful discussion of all potential issues related to my primary concern I felt very cared for. She is knowledgable, personable, and compassionate and any patient would be lucky to have her as their infertility specialist.
What's one piece of advice would you give a prospective patient of Gaya Murugappan at Stanford University?
Enjoy she is great! And very well published!
During treatment, were you treated like a number or a human with Gaya Murugappan at Stanford University?
listened to all my questions, very thoughtful about tailoring consulting to my level of understanding, did not feel rushed at all, very personable which is rare in a doctor!
Describe the protocols Gaya Murugappan used in your cycles at Stanford University and their degree of success.
We had mostly diagnostics and consultation
Describe your experience with the nursing staff at Stanford University.
available, thoughtful, responsive
Describe your experience with Stanford University.
easy to park, nice tracker to monitor where patients are, on time, clean, nice US device. I liked that there was a screen so I could watch my ultrasound in real time while the doctor conducted it. I didnt have to wait very long and I liked being Able to get my labs drawn at the same location. It is nice that their facility is a "one stop shop" for everything.
Describe the costs associated with your care under Gaya Murugappan at Stanford University.
covered
Describe Gaya Murugappan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
na
10
Doctor
Gaya Murugappan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Stanford University
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, 7 Eggs Frozen
NPS
10
NPS
9
Age 37
1 Egg Freezing
East Asian
Income $200K - $499K
Engineer
1st of 4 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Murugappan is incredibly positive and patient, addressing all of my questions thoroughly...Adjust my medication everytime after my visited...a woman over 35 years...respond my messages very quickly, and very positive, definitely reduce my anxiety...feel fully informed about the egg retrieval process
Nurses and doctors demonstrate exceptional professionalism in their daily duties, consistently exemplifying the highest standards of patient care...they break down each aspect of the procedure's financial components, including consultations, testing, medications, and the actual retrieval process
How was your experience with Gaya Murugappan at Spring Fertility Silicon Valley?
Dr. Murugappan is incredibly positive and patient, addressing all of my questions thoroughly. Thanks to her guidance, I now feel fully informed about the egg retrieval process. Her assurance of a 99% accuracy rate in predicting the number of eggs to be retrieved instills further confidence. I am already contemplating another round of retrieval and eagerly look forward to consulting with Dr. Murugappan once more.
What's one piece of advice would you give a prospective patient of Gaya Murugappan at Spring Fertility Silicon Valley?
Trust Dr murugappan advice.
During treatment, were you treated like a number or a human with Gaya Murugappan at Spring Fertility Silicon Valley?
As a woman over 35 years, I’m having Anxiety of not having my own children. She is very patient to answer all of my concerns and respond my messages very quickly, and very positive, definitely reduce my anxiety
Describe the protocols Gaya Murugappan used in your cycles at Spring Fertility Silicon Valley and their degree of success.
1. Adjust my medication everytime after my visited. 2. My left eggs were ready to get retrieval but right side still not ready, Dr Murugappan adjust my medication and I was about to get both side of eggs got retrieval
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
They are understanding and patient to answer all of my questions
Describe your experience with Spring Fertility Silicon Valley.
Nurses and doctors demonstrate exceptional professionalism in their daily duties, consistently exemplifying the highest standards of patient care. Their expertise, dedication, and compassionate demeanor create an environment of trust and comfort for patients and their families. Through their tireless efforts, they not only administer treatments and medications but also offer emotional support and guidance, fostering a sense of reassurance and well-being. Their commitment to ongoing learning and development ensures they stay abreast of the latest medical advancements, allowing them to deliver cutting-edge care with precision and efficacy. In every interaction, nurses and doctors exhibit professionalism in their communication, decision-making, and ethical conduct, serving as beacons of excellence within the healthcare community.
Describe your experience with your monitoring appointments at Spring Fertility Silicon Valley.
They are able to schedule my appointments in my locations were convenient for me
Describe the costs associated with your care under Gaya Murugappan at Spring Fertility Silicon Valley.
They excel in elucidating the intricacies of the costs associated with the egg procedure, employing clear and comprehensive explanations that empower patients to make informed decisions regarding their healthcare journey. With a meticulous approach, they break down each aspect of the procedure's financial components, including consultations, testing, medications, and the actual retrieval process, ensuring that patients fully grasp the financial implications involved. Additionally, they take the time to discuss potential financial assistance options, such as insurance coverage, payment plans, or available grants, to alleviate any concerns or uncertainties patients may have regarding affordability. Through their transparency and dedication to patient-centered care, they foster an atmosphere of trust and transparency, where patients feel supported and empowered throughout the entire process.
What specific things went wrong at Spring Fertility Silicon Valley?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
10
Doctor
Gaya Murugappan
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 34 - 35
2 IVF
Male Factor
East Asian
Income $200K - $499K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Murugappan' warm welcome and compassionate demeanor made us feel reassured and confident. Her professional guidance throughout the IVF process, addressing our concerns and ensuring our understanding, was invaluable. Her dedication in exploring various options and finding the best solution for our specific needs stood out. And her personalized approach eased our anxieties and empowered us. We feel blessed to have had such a dedicated and compassionate doctor by our side.
Highlighted Strength [of Spring Fertility]: * Professional expertise * Great clinic equipments * Proactive and clear communication * A dedicated and compassionate care team and many more...Their [nursing staff] expertise and dedication were remarkable. The compassionate approach and skillful execution of procedures brought us comfort and confidence. We are incredibly grateful for the exceptional care they provided.
How was your experience with Gaya Murugappan at Spring Fertility Silicon Valley?
I would strongly recommend Dr Murugappan to my friends who are in need. Dr Murugappan' warm welcome and compassionate demeanor made us feel reassured and confident. Her professional guidance throughout the IVF process, addressing our concerns and ensuring our understanding, was invaluable. Her dedication in exploring various options and finding the best solution for our specific needs stood out. And her personalized approach eased our anxieties and empowered us. We feel blessed to have had such a dedicated and compassionate doctor by our side.
During treatment, were you treated like a number or a human with Gaya Murugappan at Spring Fertility Silicon Valley?
Dr Murugappan and her care team treat us pretty warmly for every single visits. They're doing great job in proactive communication on next steps, and timely follow up on egg retrieval, embryo transfer, and other surgeries, which makes my recovery and the whole journey very smooth.
Describe the protocols Gaya Murugappan used in your cycles at Spring Fertility Silicon Valley and their degree of success.
We did two egg retrieval cycles to produce enough embryos to achieve our two children family building goal, and the first embryo transfer went pretty well that results in a success pregnancy.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Gigi)
Their expertise and dedication were remarkable. The compassionate approach and skillful execution of procedures brought us comfort and confidence. We are incredibly grateful for the exceptional care they provided.
Describe your experience with Spring Fertility Silicon Valley.
Highlighted Strength: * Professional expertise * Great clinic equipments * Proactive and clear communication * A dedicated and compassionate care team and many more
Describe the costs associated with your care under Gaya Murugappan at Spring Fertility Silicon Valley.
The treatment cost are covered by Progyny fertility benefits for me
10
Doctor
Gaya Murugappan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 31 - 33
1 IVF
South Asian
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Gaya Murugappan] goes above and beyond to make her patients feel seen and heard...receiving top-notch, evidence-based care...felt in the most capable of hands from scans to retrieval to hysteroscopy to transfer...the compassion [she] displayed during such a challenging time really helped us heal...focused not only on my physical well-being, but also my mental and emotional health. I am now pregnant again and entering the third trimester. No one expects to have a prolonged fertility journey, but I could not imagine a better-equipped doctor to have guiding me through it all
[Stanford University is a] Larger academic practice - Compassionate providers - Evidence-based care, cutting-edge research initiatives - High-quality, well-kept facilities - Convenient location off of 85 close to 101 and 280 intersections... I could not imagine a better-equipped doctor to have guiding me through it all than Dr. Murugappan...goes above and beyond to make her patients feel seen and heard during the entire fertility treatment process.
How was your experience with Gaya Murugappan at Stanford University?
I feel so grateful to have been in Dr. Murugappan's care (my husband and I were pursuing PGT-M). She goes above and beyond to make her patients feel seen and heard during the entire fertility treatment process. She has incredible medical training and knowledge as a clinician and researcher, so I always knew that I was receiving top-notch, evidence-based care. She has excellent procedural skills as well - I always felt in the most capable of hands from scans to retrieval to hysteroscopy to transfer. She is an excellent communicator and made it a point to include both myself and my husband in counseling and decision-making while demonstrating honesty, warm/positive energy, and kindness. We went on to experience an unexpected second-trimester pregnancy loss, and the compassion Dr. Murugappan displayed during such a challenging time really helped us heal. When I returned to her care to try and get pregnant again, she focused not only on my physical well-being, but also my mental and emotional health. I am now pregnant again and entering the third trimester. No one expects to have a prolonged fertility journey, but I could not imagine a better-equipped doctor to have guiding me through it all than Dr. Murugappan. I would wholeheartedly recommend her to anyone (family/friends included) looking for a fertility specialist.
What's one piece of advice would you give a prospective patient of Gaya Murugappan at Stanford University?
You are in great hands.
During treatment, were you treated like a number or a human with Gaya Murugappan at Stanford University?
Dr. Murugappan took the time to address both the medical and emotional sides of fertility treatment with positivity, grace, compassion, and wisdom.
Describe the protocols Gaya Murugappan used in your cycles at Stanford University and their degree of success.
- IVF controlled ovarian stimulation - Egg retrieval - ICSI - PGT-M - Frozen single embryo transfer - Ultrasounds/hysteroscopy
Describe your experience with the nursing staff at Stanford University.
Compassionate and dedicated.
Describe your experience with Stanford University.
- Larger academic practice - Compassionate providers - Evidence-based care, cutting-edge research initiatives - High-quality, well-kept facilities - Convenient location off of 85 close to 101 and 280 intersections
Describe Gaya Murugappan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
Dr. Murugappan always followed ASRM guidelines for safe number of embryos to transfer based on age and genetic testing performed
10
Doctor
Gaya Murugappan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Stanford University
Sunnyvale
NPS
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2021, Successful
NPS
10
NPS
10
Age 32 - 36
Recurrent Pregnancy Loss
European
East Asian
Ashkenazi Jewish
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Gaya Murugappan] was wonderfully warm and caring...listens with true empathy and kindness...understanding of my stress and fears about pregnancy loss and validated my experiences...always thoughtful and detailed in explaining and proposing work up and treatment options that were individualized to my partner and me and our priorities...called immediately to explain results and talk about next steps and she reached out to me and was caring with the setbacks I experienced.
The clinic [Stanford University] had good flexibility for appointments. The staff was efficient. They were prompt and ran on time. I would return to the office for future fertility care if needed. The nurse coordinators seemed organized...Dr. Murugappan was full of compassion, kindness and medical knowledge that she presented in a super understandable way.
How was your experience with Gaya Murugappan at Stanford University?
Dr. Murugappan was full of compassion, kindness and medical knowledge that she presented in a super understandable way. She made me feel that we had discussed all options for maximizing my chance of a successful pregnancy and that we opted for the path that suited me best. She was genuinely invested in my having a good outcome and trike caring. Each early pregnancy ultrasound I was worried about miscarriage and she was sensitive and understanding of that. When I had a miscarriage, she was so kind. I felt so lucky to be cared for by her and I cannot recommend her highly enough for her unique combination of humanity and kindness, brilliance and technical skills.
What's one piece of advice would you give a prospective patient of Gaya Murugappan at Stanford University?
You are under the best, smartest, kindest care with Dr. Murugappan. Trust her.
During treatment, were you treated like a number or a human with Gaya Murugappan at Stanford University?
Dr. Murugappan is phenomenal! She was wonderfully warm and caring. She listens with true empathy and kindness. She was understanding of my stress and fears about pregnancy loss and validated my experiences. She was always thoughtful and detailed in explaining and proposing work up and treatment options that were individualized to my partner and me and our priorities. She called immediately to explain results and talk about next steps and she reached out to me and was caring with the setbacks I experienced. She is the best kind of doctor in that she combines cutting edge knowledge and brilliant treatment with the most personable, warm, caring, kind delivery of the information and sensitivity to the stress of infertility.
Describe the protocols Gaya Murugappan used in your cycles at Stanford University and their degree of success.
I had recurrent pregnancy loss. The treatment that worked for me was vaginal progesterone and low dose aspirin.
Describe your experience with Stanford University.
The clinic had good flexibility for appointments. The staff was efficient. They were prompt and ran on time. I would return to the office for future fertility care if needed. The nurse coordinators seemed organized.
Describe the costs associated with your care under Gaya Murugappan at Stanford University.
Covered by my insurance
10
Doctor
Gaya Murugappan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Stanford University
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, 20 Eggs Frozen
NPS
10
NPS
10
Age 37 - 38
1 Egg Freezing
European
Income $50K - $99K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Gaya Murugappan has a] Very professional physician and has a great bedside manner...is positive and friendly...answered all of my detailed questions and walked me through each procedure and what to look forward to...was communicated with very regularly and thoroughly....questions were answered in a timely and detailed manner.
[Spring Fertility Silicon Valley is] Extremely clean, professional, modern design clinic. Very sanitary and stocked with items patients may need. Good ambience and music and two front desk coordinators available at all times for answering scheduling questions and to contact nurses or doctor.
How was your experience with Gaya Murugappan at Spring Fertility Silicon Valley?
Very professional physician and has a great bedside manner. She is positive and friendly. She answered all of my detailed questions and walked me through each procedure and what to look forward to. I felt like I was in good hands.
What's one piece of advice would you give a prospective patient of Gaya Murugappan at Spring Fertility Silicon Valley?
Ask any questions at each visit
During treatment, were you treated like a number or a human with Gaya Murugappan at Spring Fertility Silicon Valley?
I was communicated with very regularly and thoroughly. My questions were answered in a timely and detailed manner. Everybody involved was very friendly.
Describe the protocols Gaya Murugappan used in your cycles at Spring Fertility Silicon Valley and their degree of success.
I was communicated with in person and through the clinic portal by messages each time I came in. My medication was adjusted after blood work sometimes and I was advised on what to do very well.
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
They were available to talk in person and by phone at my request, as well as through the portal.
Describe your experience with Spring Fertility Silicon Valley.
Extremely clean, professional, modern design clinic. Very sanitary and stocked with items patients may need. Good ambience and music and two front desk coordinators available at all times for answering scheduling questions and to contact nurses or doctor.
Describe the costs associated with your care under Gaya Murugappan at Spring Fertility Silicon Valley.
9,000
10
Doctor
Gaya Murugappan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5