Rated 8.9
Strongly recommend: 77%Neutral: 16%Don't recommend: 7%8.9
77% strongly recommend
58 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.6
6.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Louisiana St U.
Fellowship
Baylor

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Heber Dunaway works in 1 office at

Fertility Institute of New Orleans (First Fertility Network clinic)
Rated 8.8
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%8.8

Explore Clinic
Baton Rouge
8585 Picardy Ave., Suite 418
Baton Rouge, LA 70809

58 patient reviews

2017 - 2018, Unsuccessful
NPS
5
NPS
4
Age 29 - 30
4 IUI
Diminished Ovarian Reserve
Endometriosis
Male Factor
Poor Egg Quality
Unexplained
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
As a patient, I felt that he [Dr. Dunaway] was extremely intelligent and that there were many options that he wanted to try. As far as showing compassion, I found a lot of the times it was more about money than digging deep into our case.... I felt like my wife was treated as a number simply because a lot of the times we got information before the doctor remembered that we were a couple with morphology issues and low ovarian reserve
The front desk lady [Fertility Institute of New Orleans] is extremely nice, the nurses are OK and the good thing is that they will return your calls promptly, you won’t see your doctor that often the nurses do most of the work. When you do see him he is extremely intelligent and has been in the field for a very long time.... I don’t feel like the nursing staff was very friendly or showed a lot of compassion. If anything, I felt uncomfortable as a husband.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
As a patient, I felt that he was extremely intelligent and that there were many options that he wanted to try. As far as showing compassion, I found a lot of the times it was more about money than digging deep into our case.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
This doctor has a very good reputation for achieving pregnancies, in my case it was not very good.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
I felt like my wife was treated as a number simply because a lot of the times we got information before the doctor remembered that we were a couple with morphology issues and low ovarian reserve
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
We did a few months on Clomid, then we did a few months just are you IUIs and then we did a medicated round all resulting in negatives.
Describe your experience with the nursing staff at Fertility Institute of New Orleans (First Fertility Network clinic).
I don’t feel like the nursing staff was very friendly or showed a lot of compassion. If anything, I felt uncomfortable as a husband.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
The front desk lady is extremely nice, the nurses are OK and the good thing is that they will return your calls promptly, you won’t see your doctor that often the nurses do most of the work. When you do see him he is extremely intelligent and has been in the field for a very long time.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
$4000 for medicated cycle with Gonal F and then 500 per IUI
What specific things went wrong at Fertility Institute of New Orleans (First Fertility Network clinic)?
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Institute of New Orleans (First Fertility Network clinic).
The only thing that happened was we decided to do a medicated IUI Cycle and after we already started the medication we were then told we would have to travel over an hour to have the IUI done. Another thing I did not like was we paid a lot of money to have a medicated cycle and they only did one ultrasound so we weren’t even sure if our follicles were ready for the IUI
NPS
5
Doctor
Heber Dunaway
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
NPS
4
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017 - 2018, Unknown Success
NPS
7
NPS
10
Age 34 - 35
1 IUI
Male Factor
European
Income $50K - $99K
Operations
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
So far, we have only done one IUI cycle with Dr. Dunaway. My IUI fell on a Saturday, which only one location was open so another doctor performed the IUI. I have not seen Dr. Dunaway since our consultation. I assume this is routine with IUI cycles. We have been very satisfied with the nurse we see each visit....Our first IUI cycle we used 100 mg of Clomid. I had used 50 mg in the past so he felt a higher dosage was needed. Two rounds of IUI were suggested due to our male factor infertility of low motility and morphology.
We have been very impressed with the wait time. We are in and out in no time, which is a huge plus since we drive over an hour away and have to get back to work. The receptionist [Fertility Institute of New Orleans] is very sweet and always makes us feel welcome. The ultrasound techs are very knowledgeable in their field and answer any questions we have. I can't think of any weaknesses!... We were told the cycle fee would be $850 for IUI. Medications cost about $175, ultrasounds/monitoring cost about $350 (insurance covered some)
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
So far, we have only done one IUI cycle with Dr. Dunaway. My IUI fell on a Saturday, which only one location was open so another doctor performed the IUI. I have not seen Dr. Dunaway since our consultation. I assume this is routine with IUI cycles. We have been very satisfied with the nurse we see each visit. We plan to move on to IVF if this second IUI is unsuccessful so I know we will see Dr. Dunaway again at that time. I feel he will address all of our concerns and explain the IVF process thoroughly should we decide to take that route.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Go see him! He is very knowledgeable and stays up to date on all the latest technology and advances in fertility treatments. Very kind and caring doctor.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Although the clinic is very busy, I feel all of my questions are answered and I don't usually feel rushed.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
Our first IUI cycle we used 100 mg of Clomid. I had used 50 mg in the past so he felt a higher dosage was needed. Two rounds of IUI were suggested due to our male factor infertility of low motility and morphology. The first IUI was unsuccessful and I developed cysts from the Clomid. This next cycle, he switched me to Femara 7.5 mg, which I start today! I was prescribed the hcg trigger shot for both cycles, and this time we are adding progesterone suppositories.
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Holly)
Holly is very informative in the field and answers all of our questions each visit. We feel comfortable with her and think she's really nice and caring.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
We have been very impressed with the wait time. We are in and out in no time, which is a huge plus since we drive over an hour away and have to get back to work. The receptionist is very sweet and always makes us feel welcome. The ultrasound techs are very knowledgeable in their field and answer any questions we have. I can't think of any weaknesses!
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
We were told the cycle fee would be $850 for IUI. Medications cost about $175, ultrasounds/monitoring cost about $350 (insurance covered some) and we had a credit on our account from previous services so we only had to pay $385 the day of the procedure. So the estimate they gave was pretty close, no surprises.
NPS
7
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
8
NPS
9
Age 29 - 30
1 IVF
Endometriosis
Male Factor
PCOS
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Dunaway knows his stuff....Friendly, easy to talk to, although he may simplify the process when explaining. I wasn't always sure what to expect next, if my side effects/symptoms were normal, if my results were as expected, etc...Bring someone to appointments to make sure you both understand his explanations. He is very friendly and can easily bustle in and out of the room before you realize you did ask the questions you intended to!
The clinic and Nurses [at Fert Institute of NO] were easy to get in touch with. They recognized me by site, and they were always friendly. On occasion, I did feel like maybe they were a little jaded to the process. They would explain things so matter of factly, at times skipping over the mental or emotional Aspect of the process....Organized, friendly staff. Good location in central Baton Rouge. Expensive...Jackie has been doing this forever. Very organized, straight forward, calm.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Dr. Dunaway knows his stuff. He is worth going to just by his success rate alone. Friendly, easy to talk to, although he may simplify the process when explaining. I wasn't always sure what to expect next, if my side effects/symptoms were normal, if my results were as expected, etc.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Trust his opinion, but if you are detail-oriented, have all questions ready to go! Bring someone to appointments to make sure you both understand his explanations. He is very friendly and can easily bustle in and out of the room before you realize you did ask the questions you intended to!
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
The clinic and Nurses were easy to get in touch with. They recognized me by site, and they were always friendly. On occasion, I did feel like maybe they were a little jaded to the process. They would explain things so matter of factly, at times skipping over the mental or emotional Aspect of the process.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
I should have kept notes. Lots of Lupron. Gonal and menopur for retrieval--doses changed often based on ultrasound and labs. A few oral meds to avoid OHSS after retrieval. I wanted to try a fresh transfer but they did not allow it due to my lab levels. For transfer, estradiol IM and patches, then added in IM progesterone. After transfer, added baby aspirin for a while. Switched IM progesterone to vaginal suppository. Stopped all meds at 10 weeks. Weekly ultrasounds until I "graduated" to regular ob at 10 weeks.
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Jackie)
Jackie has been doing this forever. Very organized, straight forward, calm. Go in to appointments with questions ready to go so she isn't in and out. Very clear on directions, but can skim over side effects and emotional aspects of fertility treatment. Overall impression, they aren't there to baby you-they are there to get you pregnant.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
Organized, friendly staff. Good location in central Baton Rouge. Expensive but they are the best in our area, so I do not regret going to them first.
Describe your experience with your monitoring appointments at Fertility Institute of New Orleans (First Fertility Network clinic).
Ultrasounds and labs were scheduled in the mornings. Quick and efficient. Ultrasound and lab techs are very friendly. I always picked up new information from the ultrasound techs during my ultrasounds. (Sometimes they mentioned things I feel like I should have known about from the nurse! I wish I remember a good example of this.)
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
1 egg retrieval with 2 transfers cost about 12,000. ICSI was another $2000, roughly. Med cost was not included in this. I paid half up front, then the other half later on, I believe close to my transfer date.
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans (First Fertility Network clinic).
Standard for my age was 2 embryo transfers, which I was fine with.
NPS
8
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
9
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
NPS
10
NPS
10
Age 30 - 32
2 IUI
Male Factor
PCOS
Unexplained
Income $0 - $49K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Dunaway actually takes the time to plan a path for you and your partner while explaining his reasoning and then asks your opinion. I felt like I had a say so in what they were doing...Dr. Dunaway is caring and compassionate, but not clueless. He gives you the results straightforward, but also has a plan to follow...Fertility pills for our first cycle which resulted in a negative pregnancy test, but wanted to see my body's reaction to the pills.
It's not going to be perfect, but the clinic [Fert Inst of NO] does everything they can to help you. Every person has different issues and I believe Dr. Dunaway and staff do everything they can to assist and care for you and your future pregnancy...[Nursing staff] Absolutely wonderful. Caring and always a pleasure to see...he staff has also went out of their way to help my situation when needed by squeezing me in at the last minute... It has been expensive, but when Dunaway can he will help you.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
My statement from the human vs number will be the same answer. He is caring and compassionate, but straightforward with issues. He always has a plan ready if one plan didn't work out the way we hoped.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Don't waste your time seeing a OB/GYN. Let Dr. Dunaway help you get where you want to be quicker. He is amazing!
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Dr. Dunaway actually takes the time to plan a path for you and your partner while explaining his reasoning and then asks your opinion. I felt like I had a say so in what they were doing. The staff has also went out of their way to help my situation when needed by squeezing me in at the last minute. Dr. Dunaway is caring and compassionate, but not clueless. He gives you the results straightforward, but also has a plan to follow.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
Fertility pills for our first cycle which resulted in a negative pregnancy test, but wanted to see my body's reaction to the pills. IUI with shots- my body didn't react enough to the pills. First time with shots I ovulated early which resulted in a negative pregnancy test and another medicine being added the next go around. 2 more cycles both with a negative pregnancy test. Surgery followed to see if their were blockages or other issues. IVF is our next step. Unfortunately, we have been diagnosed with unexplained infertility.
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Holly and then Jackie)
Absolutely wonderful. Caring and always a pleasure to see even though infertility is extremely hard to deal with.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
It's not going to be perfect, but the clinic does everything they can to help you. Every person has different issues and I believe Dr. Dunaway and staff do everything they can to assist and care for you and your future pregnancy.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
I have no cover under insurance for infertility and unexplained infertility. It has been expensive, but when Dunaway can he will help you.
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Unexplained
European
Income $50K - $99K
Business Executive
2nd of 2 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I really like Dr. Dunaway. His communication and personality are a very good fit for me. I prefer direct and to the point communication. I like that he kind of thinks out loud when we talk...that lets me know he's weighing different options about the protocol he's giving me and not just sticking to a cookie-cutter plan. He tells me the truth, asks me questions, asks if I am comfortable with what he's telling me to do or medicine to take. I feel like he communicates clearly and that is very important.
Jackie is the IVF coordinator. She is the one that I talk to the most. She is kind, caring, and gentle in her delivery of information...Since I won the half off IVF, I was charged half of the costs. My total was around $7,500 - that included freezing all embryos and 1 transfer, so I would guess the costs would be around $14-15k (plus medicine). The ultrasounds that I had after my positive pregnancy test were paid separately..... They are all so kind, everyone on staff seems very knowledgeable, their office, exam rooms, operating facilities, lab, etc. are all state of the art fantastic. The receptionist, Ms. Audrey, she is absolutely precious. She was always very upbeat and encouraging every time I saw her. I am very impressed and grateful for the care I received.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
I really like Dr. Dunaway. His communication and personality are a very good fit for me. I prefer direct and to the point communication. I like that he kind of thinks out loud when we talk...that lets me know he's weighing different options about the protocol he's giving me and not just sticking to a cookie-cutter plan. He tells me the truth, asks me questions, asks if I am comfortable with what he's telling me to do or medicine to take. I feel like he communicates clearly and that is very important.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
I just "graduated" from the clinic and am 10 weeks pregnant! Dr. Dunaway is an excellent doctor. He's the second RE that I've seen, and I trust him. Still ask questions if there's something you don't understand, but he explained things before I even needed to ask most of the time.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
The staff at the Fertility Institute-BR are SO precious! I live 4 hours away from the clinic and they are so sweet and accommodating. They know my name, ask me how I'm doing, talk about real life, etc.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
I was on Menopur, Follistim, Lupron, and the medicine used for trigger just completely left my brain. I'm thinking it was Bravelle? I cannot remember, sorry! It was a very straightforward protocol. They provided me with a calendar so that I could fill it in with the info from each visit - this was super helpful. My egg retrieval was in June 2016 and my transfer was supposed to be in September 2016. We started FET protocol, but my body went crazy with estrogen and my transfer had to be cancelled because my lining was too thick. My lining was a 17 for my first monitoring appointment. Ideally they want it to be around 9-12 by the time you transfer, so mine was WAY too thick. Dr. Dunaway personally came to chat with me and the IVF coordinator, Jackie. He specifically said that he hated to cancel my transfer, but that I have really good embryos and he doesn't want to waste my embryos on not-ideal lining. I was disappointed, but I trusted that he was doing what was best for me and my embryos. I was instructed to stop all meds and call when my cycle started. It didn't start for 4 weeks, so I just went back for them to check me, and they gave me Provera to make my period start. Dr. Dunaway adjusted my meds from estrogen injections & patches to just an oral dose of Estrace twice a day. My lining was looking good, but a little on the thicker side, so they moved my transfer date one day sooner. We transferred 2 embryos and I stayed on PIO injections for 6 weeks, then switched to Endometrium inserts for another 3 weeks (until I was 10 weeks pregnant). I was also still taking Estrace twice a day up until 10 weeks.
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Jackie)
Jackie is the IVF coordinator. She is the one that I talk to the most. She is kind, caring, and gentle in her delivery of information. She does kind of talk fast, but when I ask her to repeat something she will even say, "I'm sorry I'm talking so fast..." then she will repeat or answer whatever question I have. The ultrasound girls are super sweet. They always talk to me, ask me how I'm doing, talk about the day, etc. I probably ask them the most questions while they are doing my ultrasound, "what's that? is that a good thing? why does that look like that? how do you know that the blob is a follicle and not a cyst?" they are always SO sweet and answer every single question...and they don't make me feel like I'm bothering them by asking. Another nurse that I've seen is Simone. She was there on my retrieval day & transfer day. She was really kind and caring. I don't remember the names of the other nurses who were there for my pre-op and post-op retrieval, but they were very sweet.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
The clinic participated with an organization called Sarah's Laughter. SL hosts a Baby Steps fun run every year where they give away a $10k grant to one couple, and The Fertility Institute gave away a FREE IVF cycle. At Baby Steps 2015, Dr. Dunaway saw how many people had participated, so he gave away an additional half off IVF, 2 free IUIs, and a few free consultations. I signed up for Baby Steps and created a "race team". My name was chosen for the half off IVF cycle. Without Dr. Dunaway's generosity, I don't think I would be pregnant right now. At this point, I really cannot think of any weaknesses. They are all so kind, everyone on staff seems very knowledgeable, their office, exam rooms, operating facilities, lab, etc. are all state of the art fantastic. The receptionist, Ms. Audrey, she is absolutely precious. She was always very upbeat and encouraging every time I saw her. I am very impressed and grateful for the care I received.
Describe your experience with your monitoring appointments at Fertility Institute of New Orleans (First Fertility Network clinic).
They prefer for you to be there between 7-9am. I live 4 hours away and would leave my house around 5am to get there at least by 9am. They were very understanding if I was late and were able to see me immediately. One time I completely slept through my alarms. I got on the road as fast as I could and called when they opened and told them what happened. They said it wasn't a big deal and as long as I was there by 11:30, it wouldn't be a problem. I was there at 10:50 and they called me right to the back. Even with the flooding in Baton Rouge, they didn't close and still saw patients as scheduled.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
Since I won the half off IVF, I was charged half of the costs. My total was around $7,500 - that included freezing all embryos and 1 transfer, so I would guess the costs would be around $14-15k (plus medicine). The ultrasounds that I had after my positive pregnancy test were paid separately.
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
New Orleans (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 31 - 32
1 IUI
1 IVF
Anovulation
PCOS
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Dunaway was always cheerful and friendly. He spent as much time as we needed during each appointment and I never once felt rushed to leave. He made me feel as though I was his only (and favorite) patient. Dr. Dunaway went above and beyond to answer questions and explain treatment protocol. His confidence helped ease any anxiety I had.... We elected to transfer two embryos based on preference and statistics and it resulted in a single pregnancy.
I love this clinic [Fertility Institute of New Orleans-Baton Rouge] and have nothing negative to say! Expect friendly faces and personal dialogue from everyone involved from the moment you check in to the time you leave. The clinic is state of the art, professional and very inviting.... All of the nurses and coordinators were very quick to call me with lab results and answer all of my questions. They were very thorough and spent as much time with me as I needed
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Dr. Dunaway was always cheerful and friendly. He spent as much time as we needed during each appointment and I never once felt rushed to leave. He made me feel as though I was his only (and favorite) patient. Dr. Dunaway went above and beyond to answer questions and explain treatment protocol. His confidence helped ease any anxiety I had.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Trust him and don't be afraid to ask questions. He is extremely compassionate while quickly getting to the point. He's not going to waste your time or money.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Dr. Dunaway and his staff were always personable and friendly! They made me and my husband feel like we were part of their family.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
Dr. Dunaway began with an HSG to ensure my tubes weren't blocked and proceeded with an IUI with injectables due to my history of failed response with Clomid and letrozole. We used Gonal-F and Cetrotide that matured five follicles but the IUI was not successful. We decided to go to IVF with ICSI and after a saline sonogram I began stim protocol using Follistim, Menopur and lupron. I had monitoring appointments almost every day due to medication adjustments before my egg retrieval.
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Jackie, Simone, Holly)
All of the nurses and coordinators were very quick to call me with lab results and answer all of my questions. They were very thorough and spent as much time with me as I needed.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
I love this clinic and have nothing negative to say! Expect friendly faces and personal dialogue from everyone involved from the moment you check in to the time you leave. The clinic is state of the art, professional and very inviting.
Describe your experience with your monitoring appointments at Fertility Institute of New Orleans (First Fertility Network clinic).
Monitoring appointments for ultrasounds and labs are done in a two hour window first thing in the morning. They provided hours before work so schedules were not inconvenient.
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans (First Fertility Network clinic).
Of the the 8 eggs fertilized, 2 were frozen on day five and 2 more were frozen on day six. We elected to transfer two embryos based on preference and statistics and it resulted in a single pregnancy.
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
10
NPS
10
Age 44
Immunological
European
Income $50K - $99K
3rd of 3 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
This is the first doctor, we've seen for infertility, that actually dug deep to find out what was wrong with me & didn't treat us with a "standard" ivf cycle. ... Dr Dunaway discovered that I have immune deficiencies. He ordered an IV therapy session before my embryo transfer ... I could see his passion for wanting to help couples become families. ... Dr Dunaway follows the law to a t. Although, he understood our desire to transfer 2 embryos, the law dictates that (in our situation) we can only do 1 at a time.
I feel that the clinic [Fertility Institute of New Orleans] is filled with a ton of very knowledgeable team members, who really want to see each couple bring home a baby. They treat each couple on an individual basis, which is super important, since no two cases of infertility are the same. From the receptionist to the Dr's, everyone is top knotch. ... The entire staff are very helpful & compassionate.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
I met Dr Dunaway at an infertility support group meeting, where he came to speak about Invocell. I don't qualify for Invocell, but through his speech, I could see his passion for wanting to help couples become families. It was at that moment, I knew we needed to meet with Dr Dunaway.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Don't be afraid to ask as many questions as you want. He'll not only give you his time, but he'll dig deeper to find out the root of your problem & find a solution.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
This is the first doctor, we've seen for infertility, that actually dug deep to find out what was wrong with me & didn't treat us with a "standard" ivf cycle.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
Dr Dunaway discovered that I have immune deficiencies. He ordered an IV therapy session before my embryo transfer, which helps increase the success of a transfer (it's not 100%, but can increase the odds). Unfortunately, it didn't work for me & I'm currently in the middle of my 2nd miscarriage.
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Jackie)
The entire staff are very helpful & compassionate.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
I feel that the clinic is filled with a ton of very knowledgeable team members, who really want to see each couple bring home a baby. They treat each couple on an individual basis, which is super important, since no two cases of infertility are the same. From the receptionist to the Dr's, everyone is top knotch.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
$7,000
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans (First Fertility Network clinic).
Dr Dunaway follows the law to a t. Although, he understood our desire to transfer 2 embryos, the law dictates that (in our situation) we can only do 1 at a time.
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 35
1 Fertility Medications
Immunological
Recurrent Pregnancy Loss
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I had high natural killer cells so once we got pregnant we had to undergo testing [with Dr. Dunaway] to see how high my natural killer cells were and then complete three rounds of IVIG treatment to keep my body from fighting off the fetus until my placenta took over... was very aggressive with his plan for my treatments. He also did a great job of laying out all the options and talking through possible scenarios. Dr Dunaway was present for every appointment and ultrasound. He clearly set expectations for my next appointment and was honest on what to expect!
The whole process [at Fertility Institute of New Orleans] was a positive one for me despite the reason we had to be there. Some of the nurses could have taken more time to explain things but as a whole they were encouraging and helpful. If also felt like they were truly rooting for you!...On my initial visit I wished that the nurse would have done a better job of breaking down the tests that needed to be run. I felt overwhelming and confused. After that visit, the nurses were great. They called quickly with test results and helped me understand what they meant. They were also fabulous once we got pregnant throughout visits and ultrasounds!
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Dr Dunaway was very aggressive with his plan for my treatments. He also did a great job of laying out all the options and talking through possible scenarios. Dr Dunaway was present for every appointment and ultrasound. He clearly set expectations for my next appointment and was honest on what to expect!
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Be prepared for complete honesty. He is warm and kind but does not sugar coat anything.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
We did not use any treatment to get pregnant. I had high natural killer cells so once we got pregnant we had to undergo testing to see how high my natural killer cells were and then complete three rounds of IVIG treatment to keep my body from fighting off the fetus until my placenta took over.
Describe your experience with the nursing staff at Fertility Institute of New Orleans (First Fertility Network clinic).
On my initial visit I wished that the nurse would have done a better job of breaking down the tests that needed to be run. I felt overwhelming and confused. After that visit, the nurses were great. They called quickly with test results and helped me understand what they meant. They were also fabulous once we got pregnant throughout visits and ultrasounds!
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
The whole process was a positive one for me despite the reason we had to be there. Some of the nurses could have taken more time to explain things but as a whole they were encouraging and helpful. If also felt like they were truly rooting for you!
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
I paid for most of my initial testing out of pocket. After that, his office did a great job coding my visits so that they were covered.
What specific things went wrong at Fertility Institute of New Orleans (First Fertility Network clinic)?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Fertility Institute of New Orleans (First Fertility Network clinic).
They were slow to send my file to my OB once they released me.
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2015 - 2017, Unsuccessful
NPS
8
NPS
8
Age 31 - 33
1 IUI
Unexplained
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr Dunaway was very kind and informative. He seemed to care about trying to figure of my unexplained secondary fertility of 4 years. Good bed side manner, much better than previous doctors. He was quick to suggest surgery but I believe he really thought it would help my situation...Iui with oral medications...All 3 ended in negative pregnancy tests...Office visits are fairly time consuming, longer waits then expected on a few occasions.
[Fertility Institute of New Orleans is] Clean and accommodating...Sometime long wait times...My fourth cycle was cancelled due to Zika, the problem with this was I had to go in for an appointment, charged for an ultrasound, waited 20 minutes to speak with the nurse, to then only be told th cycle would have to be cancelled. I feel that this information should have been discussed prior to my appointment
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Dr Dunaway was kind and very informative. Good bed side manner, much better than previous doctors. He was quick to suggest surgery but I believe he really thought it would help my situation. Unfortunately, 4.5 years of infertility and we are still not pregnant
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Office visits are fairly time consuming, longer waits then expected on a few occasions. If you are doing a iui, have your husband collect the sample at the office and not off premise. The wait to collect my husbands sample was extremely long and I feel it may have cost us a successful cycle
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Dr Dunaway was very kind and informative. He seemed to care about trying to figure of my unexplained secondary fertility of 4 years. His nurse is nice but is a bit dry and not overly helpful.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
Iui with oral medications. It was our third iui and medications where champagne increased each cycle. All 3 ended in negative pregnancy tests
Describe your experience with the nursing staff at Fertility Institute of New Orleans (First Fertility Network clinic).
Nice but not overly helpful or caring. Felt more like a number with the nurse staff
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
Clean and accommodating Sometime long wait times My fourth cycle was cancelled due to Zika, the problem with this was I had to go in for an appointment, charged for an ultrasound, waited 20 minutes to speak with the nurse, to then only be told th cycle would have to be cancelled. I feel that this information should have been discussed prior to my appointment
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
Approximately: Ultrasounds- $200 x 4-5 Blood work- $1,000 Medications- $1,000 IUI- $700 Sperm testing- $400
What specific things went wrong at Fertility Institute of New Orleans (First Fertility Network clinic)?
  • Failed to inform you of changes in protocol
NPS
8
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
8
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
0
NPS
0
Age 36
Endometriosis
European
Income $100K - $199K
Teacher
2nd of 4 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I met Dr. Dunaway on a Friday and he performed a laparoscopy/hysteroscopy on Monday. He told my husband different findings than he told me as it relates to my endometriosis and ashermans syndrome. I went to New York to do IVF as it was the only affordable option for me at the time. I was monitored by Dr. Dunaway's office. Once they found out IVF failed, they sent me a certified letter dismissing me from his care.
The nursing staff [at Fertility Institute of New Orleans-Baton Rouge] was overall kind and tried to be helpful. Dr. Dunaway's nurse was very slow and unorganized. She kept getting my medical records confused with someone else.... The clinic was clean and organized. However you will be dismissed from Dr. Dunaway's care if you have a failed IVF on your record. You are a number to him, not a person. Friends and other doctors are appalled when I tell them what he did.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
I met Dr. Dunaway on a Friday and he performed a laparoscopy/hysteroscopy on Monday. He told my husband different findings than he told me as it relates to my endometriosis and ashermans syndrome. I went to New York to do IVF as it was the only affordable option for me at the time. I was monitored by Dr. Dunaway's office. Once they found out IVF failed, they sent me a certified letter dismissing me from his care.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Don't tell Dr. Dunaway if you get a second opinion or do a procedure elsewhere as he won't accept due to it affecting his numbers.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Dr. Dunaway treated me like a number. Once I had a failed IVF done in New York, Dr. Dunaway sent me a certified letter releasing me from his care. Dr. Dunaway performed a hysteroscopy and laparoscopy well for me but we never got to IVF due to the above reason.
Describe your experience with the nursing staff at Fertility Institute of New Orleans (First Fertility Network clinic).
The nursing staff was overall kind and tried to be helpful. Dr. Dunaway's nurse was very slow and unorganized. She kept getting my medical records confused with someone else.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
The clinic was clean and organized. However you will be dismissed from Dr. Dunaway's care if you have a failed IVF on your record. You are a number to him, not a person. Friends and other doctors are appalled when I tell them what he did.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
$2000 for hysteroscopy and laparoscopy and it was covered by insurance
What specific things went wrong at Fertility Institute of New Orleans (First Fertility Network clinic)?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Institute of New Orleans (First Fertility Network clinic).
As stated earlier, the hysteroscopy and laparoscopy was done well but Dr Dunaway dismissed me after a failed IVF at another clinic.
NPS
0
Doctor
Heber Dunaway
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
NPS
0
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 29
1 IUI
PCOS
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
We’ve only met with Dunaway during our consultation and procedures. Every other time I only see or speak to nurses. When test results are called in, it’s always by his nurses. He seemed to be very positive and compassionate about our situation, but I felt like he just puts all the information to the nurses... Expect to speak to nurses more than him, but that he’s ALWAYS present during appointments
[Fertility Institute of New Orleans] Organized, friendly to time constraints, available after hours (weekends especially). Assign only specific nurses to certain procedures (IUI vs IVF), which is nice to know exactly who you’re dealing with... Approximately $1500 for an IUI, including all costs of tests, procedures and medication... When test results are called in, it’s always by his nurses....No social skills or compassion, but extremely organized
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
We’ve only met with Dunaway during our consultation and procedures. Every other time I only see or speak to nurses. When test results are called in, it’s always by his nurses. He seemed to be very positive and compassionate about our situation, but I felt like he just puts all the information to the nurses
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Expect to speak to nurses more than him, but that he’s ALWAYS present during appointments
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Our history was known before we even met for our consults and our cycles three months in advanced were planned out day by day
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
Increasing my Letrozole dosage (three time as high) and including progesterone suppositories and a hormone injection, all before proceeding with IUI
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Holly)
No social skills or compassion, but extremely organized
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
Organized, friendly to time constraints, available after hours (weekends especially). Assign only specific nurses to certain procedures (IUI vs IVF), which is nice to know exactly who you’re dealing with
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
Approximately $1500 for an IUI, including all costs of tests, procedures and medication
What specific things went wrong at Fertility Institute of New Orleans (First Fertility Network clinic)?
  • Provided conflicting information
NPS
8
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
NPS
8
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 35 - 36
Male Factor
Uterine Fibroids
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Dunaway took time to listen to our concerns and really look through our file. We went through where we were and what we wanted our next steps to be. He understands that financial impact and has not pushed us to start the process and let us go at our own pace. ... He is ready when we are but understands that we are seeing a urologist for the male factor before we take another step.
Calming entrance and nurses and staff [Fertility Institute of New Orleans] are suoer nice. They return phone calls ina timely fashion and are understanding when giving you news that is hard to accept. I would fully recommend them to anyone and already have a few people checking them out. Dr Dunnaway and staff also participate in sarahs laughter walks and donate many funds and treatments to winners of the raffles.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Dr. Dunaway took time to listen to our concerns and really look through our file. We went through where we were and what we wanted our next steps to be. He understands that financial impact and has not pushed us to start the process and let us go at our own pace.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Relax. The process of infertility is stressful and we found him calming. It was nice to be seen as we are and not just another patient get through the door.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He took tome to talk to each of us and listen to us like we are people.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
We are still in the process of finding funding for the projected ivf with isci. I went through the bloodwork testing and the ultrasounds. He works with obgyn as I had a surgery to correct a potential problem. He is ready when we are but understands that we are seeing a urologist for the male factor before we take another step.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
Calming entrance and nurses and staff are suoer nice. They return phone calls ina timely fashion and are understanding when giving you news that is hard to accept. I would fully recommend them to anyone and already have a few people checking them out. Dr Dunnaway and staff also participate in sarahs laughter walks and donate many funds and treatments to winners of the raffles.
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
8
Age 30
Income $50K - $99K
Business Executive
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
LGBTQ+
Neutral
Neutral
Success w/ Doc Too early to know
Dr Dunaway offered his email for us to send in any additional questions and was very ready to answer and and all we asked. ... When we met for the consultation he seemed very knowledgeable and concerned as to why we have not had success. He truly seemed like he wants to put together a plan based on previous attempts to help us conceive. ... We haven’t started the actual IVF cycle yet, but the initial appointment and workup was very smooth.
Great office [Fertility Institute of New Orleans] and atmosphere. Friendly staff and knowledgeable doctor [Dr. Dunaway]. ... You feel as if you are somewhere where they know what they are doing. It has a warm, welcoming tone and smiling faces to greet you. ... The nursing staff I was in contact with were all very attentive and nice. Very personable and seemed to be willling to help. ...
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
We haven’t started the actual IVF cycle yet, but the initial appointment and workup was very smooth. Great office and atmosphere. Friendly staff and knowledgeable doctor. Dr Dunaway offered his email for us to send in any additional questions and was very ready to answer and and all we asked.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Ask questions
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
When we met for the consultation he seemed very knowledgeable and concerned as to why we have not had success. He truly seemed like he wants to put together a plan based on previous attempts to help us conceive.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
We are in the process of potentially starting an IVF cycle, more details to come on this!
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic).
The nursing staff I was in contact with were all very attentive and nice. Very personable and seemed to be willling to help.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
The atmosphere of the waiting room and office itself is very calm and professional. You feel as if you are somewhere where they know what they are doing. It has a warm, welcoming tone and smiling faces to greet you.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
The consultation fee was $215
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans (First Fertility Network clinic).
We have not reached this point yet in the process here
NPS
8
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
8
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 34 - 35
1 IVF
Unexplained
Income $0 - $49K
Teacher
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Dunaway] is a great doctor. He means well in all he does. He is sometimes quick and to the point but if you ask questions he will explain with as much detail as you like. He has always treated me kindly. He was very concerned when we had our miscarriage and did several test to see if he could find a reason why it didn't work. ... Ask questions of you don't understand. He sometimes uses big words/terms and I would ask what they meant.
The clinic [Fertility Institute of New Orleans] has a great staff. They are always helpful and polite and compassionate. They go put of their way to help you if you need it. Sometimes they are quick to answer your questions so it is necessary to make sure you fully understand what they are saying. ... The nurses are sometimes quick tone point when you meet with them or talk on the phone. Make sure to ask questions so you know exactly what's going on with your cycle.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He is a great doctor. He means well in all he does. He is sometimes quick and to the point but if you ask questions he will explain with as much detail as you like. He has always treated me kindly. He was very concerned when we had our miscarriage and did several test to see if he could find a reason why it didn't work.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Ask questions of you don't understand. He sometimes uses big words/terms and I would ask what they meant.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He is very warm hearted and wants everyone to be able to go home with a baby.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
Don't remember specific details.
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Jackie and Simone)
The nurses are sometimes quick tone point when you meet with them or talk on the phone. Make sure to ask questions so you know exactly what's going on with your cycle.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
The clinic has a great staff. They are always helpful and polite and compassionate. They go put of their way to help you if you need it. Sometimes they are quick to answer your questions so it is necessary to make sure you fully understand what they are saying.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
We had some insurance coverage so things were more affordable for us.
NPS
9
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2018, Unknown Success
NPS
8
NPS
7
Age 26 - 28
3 IUI
Unexplained
Income $50K - $99K
2nd of 2 Docs
5 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Dunaway is very knowledgeable and always seemed to be understanding with every obstacle we encountered. He knows us by name and I always feel like he truly cared on a personal level. We have done 3 IUIs with him and all have failed, with each failed attempt, he has come back with a different game plan.... We do ultrasound on day 2, letrozole on 3-7. Another ultrasound on CD 10 and IUI on CD15-17... Be open to his opinions, do your research, and don't be afraid to ask questions.
The staff [Fertility Institute of New Orleans] is amazing. They are quick to answer questions and always show compassion. The receptionist, Audrey, has come around the counter hugged and prayed with me. I can;t say enough good things about the staff.... Dr. Dunaway is very knowledgeable and always seemed to be understanding with every obstacle we encountered. He knows us by name and I always feel like he truly cared on a personal level. We have done 3 IUIs with him and all have failed, with each failed attempt, he has come back with a different game plan.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Dr. Dunaway is very knowledgeable and always seemed to be understanding with every obstacle we encountered. He knows us by name and I always feel like he truly cared on a personal level. We have done 3 IUIs with him and all have failed, with each failed attempt, he has come back with a different game plan.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Be open to his opinions, do your research, and don't be afraid to ask questions.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
We do ultrasound on day 2, letrozole on 3-7. Another ultrasound on CD 10 and IUI on CD15-17
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Simone)
The staff is amazing. They are quick to answer questions and always show compassion. The receptionist, Audrey, has come around the counter hugged and prayed with me. I can;t say enough good things about the staff.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
As a new patient I went in very prepared with a folder I made of all previous workups and tests. Dr. Dunaway immediately looked into my results and gave me a game plan from day one of meeting him. We talked about what I was/wasn't comfortable with and I left feeling confident.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
iui-500 medicated cycle-885
What specific things went wrong at Fertility Institute of New Orleans (First Fertility Network clinic)?
  • Failed to call in prescriptions to pharmacy
NPS
8
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
7
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 31 - 32
2 IUI
Income $50K - $99K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Dunaway was a lifesaver. He did every test to figure out what was wrong with me- and he was incredibly confident in my treatment. I had never seen a male doctor before, and I instantly felt comfortable with him. His warm demeanor, years of knowledge and expertise, and sense of humor helped us get through the tough times. I would recommend him and his staff without hesitation.
$1100 each round of IUI with meds [at Fertility Institute of New Orelans]...Great staff. Friendly and warm. Make appointments ahead of time- be prepared. Didn’t have to wait long. Very efficient and professional. Loved everyone- Ms. Audrey was super sweet and kind. Ms. Angela (who took the blood) was the absolute best!!! She helped me feel calm and cared for...Absolutely loved Holly!!! So sweet and kind. Saw a couple of others at the office and they were all wonderful.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Dr. Dunaway was a lifesaver. He did every test to figure out what was wrong with me- and he was incredibly confident in my treatment. I had never seen a male doctor before, and I instantly felt comfortable with him. His warm demeanor, years of knowledge and expertise, and sense of humor helped us get through the tough times. I would recommend him and his staff without hesitation.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
JUST GO.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Everyone always greeted me by name. Super kind and caring staff. Felt comfortable day 1.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
Frequent blood tests to see my thyroid and prolactin from my tumor. Medicated cycles with trigger shots and IUIs. He gave us the option of IUIs, but we wanted to do them. Got pregnant on the second round.
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Holly)
Absolutely loved Holly!!! So sweet and kind. Saw a couple of others at the office and they were all wonderful.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
Great staff. Friendly and warm. Make appointments ahead of time- be prepared. Didn’t have to wait long. Very efficient and professional. Loved everyone- Ms. Audrey was super sweet and kind. Ms. Angela (who took the blood) was the absolute best!!! She helped me feel calm and cared for.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
$1100 each round of IUI with meds
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans (First Fertility Network clinic).
No
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
6
NPS
5
Age 27
Anovulation
PCOS
European
Income $50K - $99K
Teacher
1st of 3 Docs
4 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt like he [Dr. Herber Dunaway] was very qualified and knew exactly what my issue was and how to treat me, but after my initial consultation I never saw him or heard from him...Weaknesses - not very face to face, doesn't explain the reasoning behind all of the treatment options. I felt like I was being pushed toward extremely aggressive treatment too early while being dismissive of my concerns...I did one cycle with oral medicine and times intercourse.
I felt like they [Fertility Institute of New Orleans] could have run more tests and diagnostics initially. I had to request certain procedures and blood work. They also didnt forward my paperwork to my new clinic...An oral medicine cycle cost $850. A treatment cycle with iui cost $1500...State of the art equipment and facilities. A lot of qualified doctors. Weaknesses are you definitely know that they have a ton of patients. The staff seem very busy. They do have good hours. I felt like they were in a rush to push people through lower cycles of treatment.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Strengths - experienced and qualified Weaknesses - not very face to face, doesn't explain the reasoning behind all of the treatment options. I felt like I was being pushed toward extremely aggressive treatment too early while being dismissive of my concerns
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Ask a lot of questions
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
I felt like he was very qualified and knew exactly what my issue was and how to treat me, but after my initial consultation I never saw him or heard from him.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
I did one cycle with oral medicine and times intercourse.
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic).
Good communicator in that they returned phone calls promptly. Could have had a better bedside manner and explained things more thoroughly.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
State of the art equipment and facilities. A lot of qualified doctors. Weaknesses are you definitely know that they have a ton of patients. The staff seem very busy. They do have good hours. I felt like they were in a rush to push people through lower cycles of treatment.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
An oral medicine cycle cost $850. A treatment cycle with iui cost $1500.
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans (First Fertility Network clinic).
I did not do IVF
What specific things went wrong at Fertility Institute of New Orleans (First Fertility Network clinic)?
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Institute of New Orleans (First Fertility Network clinic).
I felt like they could have run more tests and diagnostics initially. I had to request certain procedures and blood work. They also didnt forward my paperwork to my new clinic.
NPS
6
Doctor
Heber Dunaway
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
NPS
5
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 36 - 37
3 IUI
Unexplained
European
Income $50K - $99K
Operations
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
In the initial consultation Dr. Heber is personal yet honest. He never set false hope. His suggestions were guarded. He never performed any of the IUI’s because we utilized donor sperm. We went to the clinic in New Orleans for each procedure... Dr. Heber is a very practical doctor. He is learned and doesn’t take too many risks. His experience helps him offer the best choice for his patients. He was not aggressive with our treatment because we already knew our chances were minimal.
It’s like any doctors office, but the actual care is great. Expect bloodwork and ultrasounds at almost every appointment. Be candid with the nurses and doctors and give honest answers. How you respond to their questions may affect your treatment.... My nurse called me constantly. She answered any and all questions... It was roughly $2500 for each iui... He and his staff saw the hurt and cared for me like family
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
In the initial consultation Dr. Heber is personal yet honest. He never set false hope. His suggestions were guarded. He never performed any of the IUI’s because we utilized donor sperm. We went to the clinic in New Orleans for each procedure
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Tell him all of your concerns
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He and his staff saw the hurt and cared for me like family
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
Dr. Heber is a very practical doctor. He is learned and doesn’t take too many risks. His experience helps him offer the best choice for his patients. He was not aggressive with our treatment because we already knew our chances were minimal.
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic).
My nurse called me constantly. She answered any and all questions
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
It’s like any doctors office, but the actual care is great. Expect bloodwork and ultrasounds at almost every appointment. Be candid with the nurses and doctors and give honest answers. How you respond to their questions may affect your treatment.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
It was roughly $2500 for each iui
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 29 - 30
1 IUI
PCOS
Income $100K - $199K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Herber Dunaway] is funny and polite! Great bedside manner! He always had a smile on his face and is very welcoming! He never made ya uncomfortable for feel bad about our situation! He is wonderful to work with! Everything we have gone through so far has been smooth and easy, even when we haven’t got the results we were hoping for!... We have taken birth control and letrozole for a iui cycle and are starting injections of lupron now
Everything about this clinic [Fertility Institute of New Orleans-Baton Rouge] is amazing! This could communicate a little better but overall they are great! Everyone is very nice and really friendly! The office is very clean! You feel welcome from the moment you walk in!... The nursing staff was very friendly and helpful! They could communicate a little better with patients and what the next steps are
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He is funny and polite! Great bedside manner! He always had a smile on his face and is very welcoming! He never made ya uncomfortable for feel bad about our situation! He is wonderful to work with! Everything we have gone through so far has been smooth and easy, even when we haven’t got the results we were hoping for!
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Trust Dr. Dunaway and his staff! They are amazing!
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
The whole staff of friendly and caring
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
We have taken birth control and letrozole for a iui cycle and are starting injections of lupron now
Describe your experience with the nursing staff at Fertility Institute of New Orleans (First Fertility Network clinic).
The nursing staff was very friendly and helpful! They could communicate a little better with patients and what the next steps are
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
Everything about this clinic is amazing! This could communicate a little better but overall they are great! Everyone is very nice and really friendly! The office is very clean! You feel welcome from the moment you walk in!
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
So far our total is around 11,900
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans (First Fertility Network clinic).
None
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 34
PCOS
Income $50K - $99K
Engineer
3rd of 3 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
The Doctor [Dr. Dunaway] wants to see everyone have a baby. He has worked very hard to do that for our family. The week we completed stims he stopped my wife taking one of her medications and we were freaking out a little. If he did not tell us to stop that medication then we would have had OHSS. We are glad to know that he was monitoring us that closely. We recently transferred out first embryo and still waiting to see if we carry the baby to full term.
The staff at The Fertility Institute has always been compassionate to our needs...They are almost like family you see them so much while completing IVF. We drive 90 mins both ways to see them...The Doctor [Dr. Dunaway] wants to see everyone have a baby. He has worked very hard to do that for our family. The week we completed stims he stopped my wife taking one of her medications and we were freaking out a little. If he did not tell us to stop that medication then we would have had OHSS. We are glad to know that he was monitoring us that closely.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
The Doctor wants to see everyone have a baby. He has worked very hard to do that for our family. The week we completed stims he stopped my wife taking one of her medications and we were freaking out a little. If he did not tell us to stop that medication then we would have had OHSS. We are glad to know that he was monitoring us that closely. We recently transferred out first embryo and still waiting to see if we carry the baby to full term.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Don't be afraid to ask question if you don't understand.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
The staff at The Fertility Institute has always been compassionate to our needs.
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
All of the staff personnel is very professional at this location. The staff is very compassionate. They are almost like family you see them so much while completing IVF. We drive 90 mins both ways to see them.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
The insurance paid most of it.
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
9
NPS
9
Age 37
Male Factor
Income $0 - $49K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Dunaway] explain very well what we have to do and what next. He on top with things. He get things in order and on a roll. He gave us some options of what we can do and what to do. I got a lot of people tell me he very good and thrust worthy of how to go with fertility. He sat their and explain what he think wrong.... He explain what we will probably have to do. I been trying to get pregnant for 9 years and can’t afford a ivf, and that what he said we probably have to do
They made us feel very welcome, kind and warmly. They [Fertility Institute of New Orleans] helped us with questions we had and explain things we asked... When u walk in the clinic u feel so welcome. The nurses very friendly and make u feel comfortable. They explain what is next and what to look forward to. They listen to you while u talk and answer with good advice.... $500 so far
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He explain very well what we have to do and what next. He on top with things. He get things in order and on a roll. He gave us some options of what we can do and what to do. I got a lot of people tell me he very good and thrust worthy of how to go with fertility. He sat their and explain what he think wrong.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He explain things very good
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He explain what we will probably have to do. I been trying to get pregnant for 9 years and can’t afford a ivf, and that what he said we probably have to do
Describe your experience with the nursing staff at Fertility Institute of New Orleans (First Fertility Network clinic).
They made us feel very welcome, kind and warmly. They helped us with questions we had and explain things we asked
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
When u walk in the clinic u feel so welcome. The nurses very friendly and make u feel comfortable. They explain what is next and what to look forward to. They listen to you while u talk and answer with good advice.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
$500 so far
NPS
9
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
9
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 29 - 30
Income $100K - $199K
Business Executive
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
My experience as a patient has been very personable. We are seeing dunaway for Invocell and I am completely confident in his work. He [Dr. Dunaway] was thorough about what we needed to do to get there and how we could get there....From the moment I walked into the office, my experience felt so personable. I felt like I was exactly where I needed to be....Let him do what he knows how to do and don't stress... We are currently going through Invocell process.
The clinic [Fert Inst of NO] is wonderful from the moment you walk in. Mrs. Audrey is a wonderful first face to see! They are quick to pull you back to your appointment and you always know exactly what you're in for for each appointment....The nursing staff and coordinators are AWESOME! They know my voice when I call and always deal with my constant questions!...They are very good with explaining what your out of cost will be up front
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
My experience as a patient has been very personable. We are seeing dunaway for Invocell and I am completely confident in his work. He was thorough about what we needed to do to get there and how we could get there.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Let him do what he knows how to do and don't stress ;)
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
From the moment I walked into the office, my experience felt so personable. I felt like I was exactly where I needed to be.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
We are currently going through Invocell process.
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Simone & Jackie)
The nursing staff and coordinators are AWESOME! They know my voice when I call and always deal with my constant questions!
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
The clinic is wonderful from the moment you walk in. Mrs. Audrey is a wonderful first face to see! They are quick to pull you back to your appointment and you always know exactly what you're in for for each appointment.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
Our insurance covers infertility 90% up until diagnoses. They are very good with explaining what your out of cost will be up front
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
NPS
9
NPS
9
Age 30 - 32
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He's [Dr. Dunaway] a wonderful doctor. Sometimes "too" enthusiastic but always honest. He performs every procedure and is very informative. Only negative is sometimes you feel a little mislead...He was enthusiastic yet realistic....We did long lupron protocol with 150 of each follistim and menopur. Also 10 units of lupron about a week prior. My amh is good, but we didn't get a ton of eggs...I would definitely recommend him to a friend...
Clean and organized clinic [Fertility Institute of New Orleans], but always a long ivf wait list...[Monitoring Appointments] Super organized and clean. State of the art facility...Jackie is wonderful. She has been doctor Dunaway's nurse for 30 years. The scheduling is always clear cut and always organized. She is always on top of her calls. Sometimes she sounds "sad" when she calls which freaks me out...He [Dr. Dunaway] performs every procedure and is very informative.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He's a wonderful doctor. Sometimes "too" enthusiastic but always honest. He performs every procedure and is very informative. Only negative is sometimes you feel a little mislead. I would definitely recommend him to a friend
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
Do your homework ahead of time. Be prepared with questions
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He was enthusiastic yet realistic.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
We did long lupron protocol with 150 of each follistim and menopur. Also 10 units of lupron about a week prior. My amh is good, but we didn't get a ton of eggs
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Jackie )
Jackie is wonderful. She has been doctor Dunaway's nurse for 30 years. The scheduling is always clear cut and always organized. She is always on top of her calls. Sometimes she sounds "sad" when she calls which freaks me out
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
Clean and organized clinic, but always a long ivf wait list
Describe your experience with your monitoring appointments at Fertility Institute of New Orleans (First Fertility Network clinic).
Super organized and clean. State of the art facility
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
I have insurance coverage, so only $4000
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans (First Fertility Network clinic).
Generally he is pro 2 embryo transfer
NPS
9
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
NPS
9
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 33 - 34
Endometriosis
Male Factor
Income $0 - $49K
Teacher
2nd of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I felt that Dr. Dunaway was the first Dr. to look further than an unexplained diagnosis after 5 years and two prior doctors he found that I had stage 3 endometriosis and removed it, now planning to do IVF due to additional male factor with husband. I appreciate his thorough exploration of things before more time was wasted!...He is very personable but specific and to the point. He puts you at ease during procedure. Offers a personal viewpoint.
Patient scheduling [Fert Inst of NO- BR] very friendly....Nurses could be more friendly and sympathetic to patients with questions about processes....Very vague not compassionate or sympathetic...I felt that Dr. Dunaway was the first Dr. to look further than an unexplained diagnosis after 5 years and two prior doctors he found that I had stage 3 endometriosis and removed it, now planning to do IVF due to additional male factor with husband.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He is very personable but specific and to the point. He puts you at ease during procedure. Offers a personal viewpoint. Nurses could be more friendly and sympathetic to patients with questions about processes.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
To write down any questions he will look over your questions with you
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
I felt that Dr. Dunaway was the first Dr. to look further than an unexplained diagnosis after 5 years and two prior doctors he found that I had stage 3 endometriosis and removed it, now planning to do IVF due to additional male factor with husband. I appreciate his thorough exploration of things before more time was wasted!
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
Laparoscopy to remove stage 3 endo & post op check up IVF consult Repeat semen analysis verified male factor infertility Recommended to do IVF/ICSI Began IVF work up sonogram /blood work /packet Will soon go back
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Jackie )
Very vague not compassionate or sympathetic
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
Patient scheduling very friendly
NPS
10
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
10
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
LGBTQ+
LGBTQ+
2017, Unknown Success
NPS
6
NPS
5
Age 32
Uterine Fibroids
Black or African-American
Income $0 - $49K
1st of 2 Docs
1 IUI With Other Docs
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
He [Dr. Dunaway] was very friendly and he was able to diagnose my problem right away...so I had surgery...but he didnt explain well what he saw wrong with my tubes...just mentioned scarring after my recovery period...and when it was time for the actual iui's barely heard or got a response on how to proceed...He is a good doctor just not a good one for me
The clinic [Fertility Institute of New Orleans] is nice and the other staff members were very friendly. Kind if hard to get in for an appointment because of there popularity but spends a lot of time going over things in consultation. My surgery went well also...I hated the nurse she always had an attitude like I was bothering her I don't know if it was because she was pregnant or because I was gay but I didn't like her vibe and lack of communication and care so I went with another doctor
How was your experience with Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He was very friendly and he was able to diagnose my problem right away so I had surgery but he didnt explain well what he saw wrong with my tubes just mentioned scarring after my recovery period and when it was time for the actual iui's barely heard or got a response on how to proceed.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic)?
He is a good doctor just not a good one for me
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans (First Fertility Network clinic) and their degree of success.
Only to inform them when the start of your cycle was so they could schedule the sis
Describe your experience with your nurse at Fertility Institute of New Orleans (First Fertility Network clinic). (Assigned nurse: Holly)
I hated the nurse she always had an attitude like I was bothering her I don't know if it was because she was pregnant or because I was gay but I didn't like her vibe and lack of communication and care so I went with another doctor
Describe your experience with Fertility Institute of New Orleans (First Fertility Network clinic).
The clinic is nice and the other staff members were very friendly. Kind if hard to get in for an appointment because of there popularity but spends a lot of time going over things in consultation. My surgery went well also
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans (First Fertility Network clinic).
My insurance covered most and I only paid copays and 1,000 toward my out of pocket as the doctor fee before surgery
NPS
6
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
NPS
5
Clinic
Fertility Institute of New Orleans (First Fertility Network clinic)
Baton Rouge
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5

Learn from top medical experts

Explore All Courses