Rated 7.9
Strongly recommend: 61%Neutral: 16%Don't recommend: 23%7.9
61% strongly recommend
49 reviews
Humanity
8.1
8.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.6
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.6
7.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.2
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
SUNY
Residency
Cornell
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Hey-Joo Kang works in 2 offices at

Weill Cornell Medical College
Rated 8.8
Strongly recommend: 75%Neutral: 13%Don't recommend: 12%8.8

Explore Clinic
Long Island
1300 Franklin Avenue
Garden City, NY 11530
Upper East Side, Main Office
1305 York Avenue
New York, NY 10021

49 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Unexplained
European
Income $500K
Marketer or PR
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I really feel like Dr. Kang and her team knew me and were invested in me getting pregnant. It's hard to believe with such a crowded waiting room - you know they have a lot of patients. But I never felt rushed, I felt like we were real partners in the whole journey. We felt like she gave us all the information we needed to make decisions and keep moving forward; she didn't confuse us, and she was able to relay info and options to us in a way that we completely understood, even if it was complicated. She thoughtfully answered every question we ever asked, no matter how silly or basic.
They [the nurses] called back quickly, delivered news with compassion, whether good or bad. They kept everything organized and got you answers when you needed them... I never found myself waiting excessively, even when it was especially crowded.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
I was referred to Dr. Kang by a friend, and I will be forever grateful to her. I have since recommended Dr. Kang to numerous friends dealing with infertility. Because of her, not only do I have my beautiful twin boys, but I stopped feeling so sorry for myself during the process of trying to get pregnant. It was a process, and my husband and I felt like Dr. Kang was on our team. When the first IVF transfer took but then ended in a chemical pregnancy, we were sad and frustrated, but Dr. Kang made us feel like there was always a plan, always a goal to focus on, and we would just keep adjusting the plan until we reached our goal. She is incredibly straightforward, not super warm and fuzzy, but neither are we. I wasn't looking for a therapist or a friend, I was looking for a doctor who would guide us through this process and work with us until we got there. She didn't sugar coat things, but (different from a past experience with a different doctor) even when she was delivering bad news, I felt like she was our partner and that we would get through it. We felt like she gave us all the information we needed to make decisions and keep moving forward; she didn't confuse us, and she was able to relay info and options to us in a way that we completely understood, even if it was complicated. She thoughtfully answered every question we ever asked, no matter how silly or basic. And when we finally got pregnant with our twins (we transferred 2 embryos the second time during a natural/frozen cycle), and we heard the heartbeats, we cried, and Dr. Kang hugged us both, and it was a real celebration of finally achieving our common goal. We did not feel like we were just another medical chart. I still think of her often, and look forward to the day I return to her when we're ready for baby #3. I cannot speak more highly of her.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Listen to her, and remember that you're not looking for a BFF or therapist, you're looking for someone who will be your true partner in achieving your goal of getting pregnant.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
I really feel like Dr. Kang and her team knew me and were invested in me getting pregnant. It's hard to believe with such a crowded waiting room - you know they have a lot of patients. But I never felt rushed, I felt like we were real partners in the whole journey.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Diana)
It was what you would expect from a top-notch facility. They called back quickly, delivered news with compassion, whether good or bad. They kept everything organized and got you answers when you needed them.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
There were "monitoring hours," but since I was working full time, the early morning window didn't bother me. It was a pretty crowded waiting room, but organized and serene. Check-in was done by a personalized card with a barcode each patient had, which was really efficient. I never found myself waiting excessively, even when it was especially crowded.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013 - 2014, Successful
NPS
10
NPS
10
Age 32 - 33
1 IUI
Male Factor
Poor Egg Quality
Income $200K - $499K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Did a great job keeping us informed of our different protocols and the reasoning behind them. Also did a great job keeping our spirits high. As a fellow Asian American, my wife found it very easy to trust and relate to Dr. Kang. She was the perfect balance of warmth and bluntness.
With a small practice out in Garden City, LI, it never felt crowded and there was rarely anyone waiting in the waiting room. NP's also gave us the proper amount of attention. The only time it felt like an IVF factory was at the Cornell facility in the city for blood draws and procedures... Dr. Kang's practice, itself, felt very small and personal.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Very nice, very sweet but very thorough and direct. Did a great job keeping us informed of our different protocols and the reasoning behind them. Also did a great job keeping our spirits high. As a fellow Asian American, my wife found it very easy to trust and relate to Dr. Kang. She was the perfect balance of warmth and bluntness. Compared to our previous doctor (Dr. Hershlog) and clinic, the difference was almost night and day. Dr. Kang's practice was efficient, organized, and didn't feel as much like a "IVF Factory" like other clinics.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Trust in the protocol that she develops for you and try your best to relax and stay confident. Save your stress for when dealing with your inevitable insurance issues (no fault of Dr. Kang or her practice). And when it comes time for the weekly/daily blood tests in the city, get to the hospital as early as you can since it gets crowded quickly since everyone is trying to squeeze it in before work.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
With a small practice out in Garden City, LI, it never felt crowded and there was rarely anyone waiting in the waiting room. NP's also gave us the proper amount of attention. The only time it felt like an IVF factory was at the Cornell facility in the city for blood draws and procedures. But that is expected since it's a huge hospital. Dr. Kang's practice, itself, felt very small and personal.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Amy)
Nothing stood out negatively or positively. They performed their job and we had no qualms. They were helpful when called upon and we never felt like we were being brushed off.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Successful
NPS
7
NPS
10
Age 31 - 32
2 IUI
European
Income $500K
Only Doc Seen
Neutral
Strongly Recommends
Successful
If you express your distress/anxiety/disappointment clearly when things don't happen right away [Dr. Kang] will make adjustments.
It's large operation and clinic, which can make it feel impersonal...Nurse was very knowledgeable and accessible. Diana from records was extremely diligent and helpful in navigating the paperwork etc.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
I really liked Dr. Kang and her enjoyed her bedside manner. She is very knowledgeable and gives full detail and info of what is happening. I felt well educated under her care. She explained what were the first steps, then what we move to next if those don't work, and we were successful after injectables. That said, if you need more personal or emotional support she might not be right for you. I recommended her to a friend who did not have a positive outcome and has since moved to a different practice. I believe her choice has more to do with the overall size of Weill Cornell than Dr. Kang specifically, and she has moved to a smaller/more personal setting.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Speak up if you are uncomfortable or unhappy with how things are going - she will respond but if you don't say anything she will move through the steps in a fairly straightforward and methodical manner. If you express your distress/anxiety/disappointment clearly when things don't happen right away she will make adjustments. In general, it's the hardest advice to take to heart, but patience is truly key from one month to the next - be proactive but understand it can take many months.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
It's large operation and clinic, which can make it feel impersonal. However that is also what makes it work well operationally and be efficient. I thought Dr. Kang brought the personal touch up quite a bit once she saw how upset I was after the first couple of times not working. Prior to that it was much more clinical, maybe too much so for some people.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Diana with records, Irene for nurse)
Nurse was very knowledgeable and accessible. Diana from records was extremely diligent and helpful in navigating the paperwork etc.
7
Doctor
Hey-Joo Kang
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 40
2 IVF
Male Factor
Unexplained
European
Income $200K - $499K
Teacher
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
[Dr. Kang] was articulate, organized, professional, and very clear in communicating what my treatment would entail, and what success rates I could expect given my age and current state. She was always extremely professional and knowledgeable, which I appreciated...We transferred 2 embryos both times, without any genetic testing. Dr. Kang suggested that genetic testing was a bit invasive for the embryos, and that nature has a way of sorting things out.
[The Weill Cornell MC] were always very helpful and friendly. They were effective at drawing blood...The clinic was well organized and professional. The nurses were always very friendly and welcoming. I have small veins but they were consistently skilled at finding them with the needles (my previous clinic had left my arms fairly bruised up after multiple failed attempts)..
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
I transferred to Weill Cornell from another clinic whose doctors were disorganized and uninspiring. From our first meeting, I was so relieved to be under the care of Dr. Kang. She was articulate, organized, professional, and very clear in communicating what my treatment would entail, and what success rates I could expect given my age and current state. She was always extremely professional and knowledgeable, which I appreciated.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
The care I received at the Garden City office was very personal. The GC office is closed on weekends, however, so when I had to go in for bloodwork or appointments in the NYC office it felt a bit less personal, as there are so many patients getting processed. It was fine, though.
Describe your experience with the nursing staff at Weill Cornell Medical College.
They were always very helpful and friendly. They were effective at drawing blood (which I appreciated after having had nurses at another clinic who were not so skilled).
Describe your experience with Weill Cornell Medical College.
The clinic was well organized and professional. The nurses were always very friendly and welcoming. I have small veins but they were consistently skilled at finding them with the needles (my previous clinic had left my arms fairly bruised up after multiple failed attempts)
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
~$20K per IVF cycle
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
We transferred 2 embryos both times, without any genetic testing. Dr. Kang suggested that genetic testing was a bit invasive for the embryos, and that nature has a way of sorting things out.
10
Doctor
Hey-Joo Kang
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 30
Endometriosis
European
Income $200K - $499K
1st of 3 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
First, she [Dr. Kang] made an extremely rude and insensitive comment when diagnosing my wife with endometriosis. She said "now you can be one of those women on the commercials". She spent very little time on initial visit and hardly explained anything. Every other visit afterwards she would come in the room, do what she wanted to do and leave. She'd roll her eyes and get agitated if we tried to ask questions.
The billing department [Weill Cornell Med College] is unprofessional; was constantly sent bills for services that were already paid and they did nothing to rectify even after calling them about it. Never returned calls either. Even the medical records department gave me attitude for simple matters. ... The over charge and do not have professional billing staff.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
She is rude and superficial. She explained very little, spent very little time and mishandled our needs. We ended up seeing other physicians who actually spent time with us, explained everything and have had the results we hoped for originally. Our experience was more stressful than it should have been all because she did not take the time to explain things. Like that she wouldn't be doing the actual IUI but a resident instead. I work with physicians. I come from a family of physicians and her bedside manners are deplorable.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Choose another doctor at a different institution.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
First, she made an extremely rude and insensitive comment when diagnosing my wife with endometriosis. She said "now you can be one of those women on the commercials". She spent very little time on initial visit and hardly explained anything. Every other visit afterwards she would come in the room, do what she wanted to do and leave. She'd roll her eyes and get agitated if we tried to ask questions.
Describe your experience with the nursing staff at Weill Cornell Medical College.
Mediocre.
Describe your experience with Weill Cornell Medical College.
The billing department is unprofessional; was constantly sent bills for services that were already paid and they did nothing to rectify even after calling them about it. Never returned calls either. Even the medical records department gave me attitude for simple matters.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
The over charge and do not have professional billing staff.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Failed to consider drug intolerance
0
Doctor
Hey-Joo Kang
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Compassion
1 of 5
Adaptability
1 of 5
0
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Male Factor
PCOS
European
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Kang was a real person who communicated well. She did not sugar coat things but was sure to present both the positive and negative information related to each step of the process. I appreciated her thoroughness and also her ability to guide our decision process throughout...Be sure to ask questions and set expectations of how you'd like to receive information -- which is my guidance for the process generally for any doctor while going through this process...
It was a fairly efficient process of first come, first serve for monitoring appointments [at Weill Cornell - U East], which seemed to work well and you knew what to expect -- if you got there late, it would typically be more crowded and you would have to wait longer...Payments were required for the monitoring, egg retrieval, hospital fee for egg retrieval, ICSI, and transfers. My insurance covered up to a certain amount and thereafter for the procedures the clinic required full payment in advance...
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang was a real person who communicated well. She did not sugar coat things but was sure to present both the positive and negative information related to each step of the process. I appreciated her thoroughness and also her ability to guide our decision process throughout.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Be sure to ask questions and set expectations of how you'd like to receive information -- which is my guidance for the process generally for any doctor while going through this process.
Describe your experience with the nursing staff at Weill Cornell Medical College.
Generally the nursing staff was helpful and well informed, but sometimes did not seem to have all of the latest information.
Describe your experience with Weill Cornell Medical College.
There are so many resource available to the patients and a range of expertise from the best doctors and fertility specialists in the industry. The clinic also tries to be very efficient with everyone's time and is understanding and courteous in their communications.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
It was a fairly efficient process of first come, first serve for monitoring appointments, which seemed to work well and you knew what to expect -- if you got there late, it would typically be more crowded and you would have to wait longer.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Payments were required for the monitoring, egg retrieval, hospital fee for egg retrieval, ICSI, and transfers. My insurance covered up to a certain amount and thereafter for the procedures the clinic required full payment in advance.
10
Doctor
Hey-Joo Kang
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
8
NPS
N/A
Age 32 - 33
3 IUI
Donor Eggs
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
Neutral
Successful
Dr. Kang is a lover of numbers, and often communicates using statistics and percentages. She has had a lot of experience, and draws on that experience when speaking to patients about their treatment plan. While some people might find this comforting, I often became frustrated with Dr. Kang for what felt like a lack of a personalized approach. I sometimes had press her for her real opinion- it sometimes felt like she was being wishy washy about the treatment plan, or reluctant to give advice. Of course patients need to decide what's best for them , but Dr. Kang wasn't really willing to even participate in the weighing of options. She just gave us the facts and told us to decide what to do.
The nursing staff at Cornell are what make it a great clinic. My experience with each of the nurses/PAs was exceptional. These are the people who call you to give you results (sometimes daily) and who you call in a panic, so I think in some ways they become more important than your doctor...Dr Kang always seemed confused about why I was experiencing upset, and didn't want to hear about the circumstances surrounding my treatment (financial stress and so on). I didn't expect her to provide mental health services, but some empathy would have gone a long way.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang is a lover of numbers, and often communicates using statistics and percentages. She has had a lot of experience, and draws on that experience when speaking to patients about their treatment plan. While some people might find this comforting, I often became frustrated with Dr. Kang for what felt like a lack of a personalized approach. I sometimes had press her for her real opinion- it sometimes felt like she was being wishy washy about the treatment plan, or reluctant to give advice. Of course patients need to decide what's best for them , but Dr. Kang wasn't really willing to even participate in the weighing of options. She just gave us the facts and told us to decide what to do.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Ask as many questions as you need. She tends to go very fast, but will respond well if you ask her to slow down and explain things.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr Kang always seemed confused about why I was experiencing upset, and didn't want to hear about the circumstances surrounding my treatment (financial stress and so on). I didn't expect her to provide mental health services, but some empathy would have gone a long way.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Christine )
The nursing staff at Cornell are what make it a great clinic. My experience with each of the nurses/PAs was exceptional. These are the people who call you to give you results (sometimes daily) and who you call in a panic, so I think in some ways they become more important than your doctor.
8
Doctor
Hey-Joo Kang
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
4 of 5
Nursing Staff
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
6
NPS
7
Age 29
3 IVF
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Neutral
Successful
She [Dr. Hey Joo Kang] seemed to care but had low hopes that my ovaries would produce enough eggs each time. She also was not supported of my plan to use a midwife during the pregnancy once I was discharged from the IVF clinic. Also I wish I could have spoken to her more - whenever I had a question and left a message for her, it was rarely her who called me back...Understand that she is part of a very big system and you have to play by their rules. It's not a personalized and intimate experience.
They [Cornell] function like a well oiled machine. But that means that the personal approach is out the window. Billing department takes their job very seriously and doesn't let bills slide. There's a bill for everything! Wait times are long especially if you arrive after 7am. But I felt that I was in expert hands throughout the entire experience...They [nursing staff] were more like educators and coordinators. Their schedules were very confusing, difficult to figure out who to call when.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
She seemed to care but had low hopes that my ovaries would produce enough eggs each time. She also was not supported of my plan to use a midwife during the pregnancy once I was discharged from the IVF clinic. Also I wish I could have spoken to her more - whenever I had a question and left a message for her, it was rarely her who called me back.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Understand that she is part of a very big system and you have to play by their rules. It's not a personalized and intimate experience.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Office visits were with her or more often with the on call doc. Had to go to the city and wait in huge waiting room with tons of other patients for blood draw and ultrasound.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
Sorry I don't really remember.
Describe your experience with the nursing staff at Weill Cornell Medical College.
They were more like educators and coordinators. Their schedules were very confusing, difficult to figure out who to call when.
Describe your experience with Weill Cornell Medical College.
They function like a well oiled machine. But that means that the personal approach is out the window. Billing department takes their job very seriously and doesn't let bills slide. There's a bill for everything! Wait times are long especially if you arrive after 7am. But I felt that I was in expert hands throughout the entire experience.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Just took a very very long time and felt like I was a number to them. One in a million.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Around 10,500 each time.
6
Doctor
Hey-Joo Kang
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
7
Age 31 - 32
5 IUI
1 IVF
Anovulation
Unexplained
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Often felt like a number, she [Dr. Kang] practices evidence based medicine but could use a little more empathy. My husband thinks she is very robotic about her practice, I trust her skills. Have not yet had the outcome we desire but am still under her care because we do trust her.... 5 IUI with one chemical pregnancy IVF: Excellent results with gonal f / menopur stim cycle. FET with estrogen patches and PIO which resulted in an 8 week miscarriage
Many patients but everyone [at Weill Cornell] works quickly and fluidly. Phlebotomy is good, Andrology lab is in the same building. Wait times are reasonable and the monitoring hours are 6:30 to 8:30am daily Would recommend them to others but the waiting room does sometimes have children or reading material related to pregnancy... Often felt like a number, she [Dr. Kang] practices evidence based medicine but could use a little more empathy. My husband thinks she is very robotic about her practice,
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Often felt like a number, she practices evidence based medicine but could use a little more empathy. My husband thinks she is very robotic about her practice, I trust her skills. Have not yet had the outcome we desire but am still under her care because we do trust her.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Ask questions - she will tell you as much as you are interested in but otherwise will tell you next steps and does not always mentally prepare you for how long the process may be
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
5 IUI with one chemical pregnancy IVF: Excellent results with gonal f / menopur stim cycle. FET with estrogen patches and PIO which resulted in an 8 week miscarriage
Describe your experience with the nursing staff at Weill Cornell Medical College.
Can expect calls with results with regularity. Easy to reach if needed
Describe your experience with Weill Cornell Medical College.
Many patients but everyone works quickly and fluidly. Phlebotomy is good, Andrology lab is in the same building. Wait times are reasonable and the monitoring hours are 6:30 to 8:30am daily Would recommend them to others but the waiting room does sometimes have children or reading material related to pregnancy
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
Age based recommendations consistent with guidelines. Willing to to transfer 2 in age <35 after long conversation
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
7
Doctor
Hey-Joo Kang
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 42 - 43
1 IUI
PCOS
European
Income $50K - $99K
Professor
3rd of 3 Docs
9 IUI With Other Docs
6 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Kang is an excellent doctor who connected with us in a very human and very real way. In short, she thinks the way we think and it was a great relief.... Dr. Kang is a very talented and analytical doctor. She was able to speak with us in a way that we completely understood what was happening and why. She has been very realistic about our pros and cons and our chances.... Dr. Kang used a minimum protocol for us, which is what we had in mind and what we had hoped for.
This [Weill Cornell Medical College] is a large hospital, which a large number of doctors and nurses. Coming from Long Island, there are the usual problems of having to go to Manhattan on weekends and for anything beyond monitoring. We have also had some real issues with billing, but no problems with the doctor's services.... There is a rotating team of nurses that are always friendly, reliable, and professional.... The costs are about the same as other IVF clinics.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang is a very talented and analytical doctor. She was able to speak with us in a way that we completely understood what was happening and why. She has been very realistic about our pros and cons and our chances.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
She is a young doctor and will surprise you with her takes on the best way forward, in a very good way.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang is an excellent doctor who connected with us in a very human and very real way. In short, she thinks the way we think and it was a great relief.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
Dr. Kang used a minimum protocol for us, which is what we had in mind and what we had hoped for. We are prepping for an IVF and in the meanwhile we tried an IUI.
Describe your experience with the nursing staff at Weill Cornell Medical College.
There is a rotating team of nurses that are always friendly, reliable, and professional.
Describe your experience with Weill Cornell Medical College.
This is a large hospital, which a large number of doctors and nurses. Coming from Long Island, there are the usual problems of having to go to Manhattan on weekends and for anything beyond monitoring. We have also had some real issues with billing, but no problems with the doctor's services.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
The costs are about the same as other IVF clinics.
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
We preformed multiple embryo transfer and it was earlier than expected.
8
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 33
1 IUI
1 IVF
Diminished Ovarian Reserve
Endometriosis
Unexplained
Latinx
Income $100K - $199K
Architect
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She is wonderful and we will be going back to her for our second baby. ... She was very smart and made all the right calls.m which is what counts when it comes to a fertility doctor. Cornell has A LOT of patients and is very busy, but knowing Doc Kang was looking at all our test results and making the game plan was all we needed. ... only saw the doctor on some days, usually a different doctor for monitoring. Different doc or egg retrieval and for transfer
It [Weill Cornell Medical College] was busy all the time, they got you in and out. Somewhat organized but some things did slip through the cracks. You have to be your own advocate and push and ask questions and make phone calls all the time. No one is going to look out for you, because your one of 100's. ... Some were great, some were just okay. There are a lot of them and they do the best they can with the overflow of people.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
She is wonderful and we will be going back to her for our second baby. The first day we went to her after having two terrible failed cycles with RMA NYC, she told us "i will get you pregnant" and she did on our first try! She was very smart and made all the right calls.m which is what counts when it comes to a fertility doctor. Cornell has A LOT of patients and is very busy, but knowing Doc Kang was looking at all our test results and making the game plan was all we needed.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Trust her!
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
So many patients, only saw the doctor on some days, usually a different doctor for monitoring. Different doc or egg retrieval and for transfer
Describe your experience with the nursing staff at Weill Cornell Medical College.
Some were great, some were just okay. There are a lot of them and they do the best they can with the overflow of people.
Describe your experience with Weill Cornell Medical College.
It was busy all the time, they got you in and out. Somewhat organized but some things did slip through the cracks. You have to be your own advocate and push and ask questions and make phone calls all the time. No one is going to look out for you, because your one of 100's.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Same as other clinics, You come in sign in, sit for 1 or 2 hours, longest we waited was almost 4. Then you go back and its in out! Random doctor every time.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
$10,000
What specific things went wrong at Weill Cornell Medical College?
  • Provided conflicting information
10
Doctor
Hey-Joo Kang
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 33
5 Embryo Freezing
Diminished Ovarian Reserve
European
Income $500K
Investor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
As a patient, Dr. Kang was extremely customized on my treatment path. I so appreciated that she did my extractions, as that was important to me. She helped me take it one step at a time. I would highly recommend her to anyone who wants to do an aggressive, customized plan....Dr Kang completely personalized my care, she was so patient and thoughtful, and she helped push when needed.... High gonal F; we did 5 rounds. First 4 not so successful. Embryos frozen at day 3 for the first four rounds. Last (5th) round we got 23 eggs and 17 embryos grew to day 6.
It [Weill Cornell] is busy! Go early if you have to go in on the weekends. Overall, very professionally run though there is variability among the doctors and nurses on their compassion. They serve a lot of patients so you may feel like you are part of a conveyor belt experience if you don't have the right doctor to guide you through the experience....Dr Kang completely personalized my care, she was so patient and thoughtful, and she helped push when needed.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
As a patient, Dr. Kang was extremely customized on my treatment path. I so appreciated that she did my extractions, as that was important to me. She helped me take it one step at a time. I would highly recommend her to anyone who wants to do an aggressive, customized plan.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Ask a lot of questions, come prepared. She is busy, but will engage!
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr Kang completely personalized my care, she was so patient and thoughtful, and she helped push when needed.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
High gonal F; we did 5 rounds. First 4 not so successful. Embryos frozen at day 3 for the first four rounds. Last (5th) round we got 23 eggs and 17 embryos grew to day 6. 8 are PGD tested that were normal and I asked the sex of those. We will use those first.
Describe your experience with the nursing staff at Weill Cornell Medical College.
Variable - many nurses
Describe your experience with Weill Cornell Medical College.
It is busy! Go early if you have to go in on the weekends. Overall, very professionally run though there is variability among the doctors and nurses on their compassion. They serve a lot of patients so you may feel like you are part of a conveyor belt experience if you don't have the right doctor to guide you through the experience.
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
We froze embryos.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 33
2 IUI
PCOS
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr kang was very personable and compassionate. after examining me she assured me that i would be pregnant in no time and i was roughly 3 weeks later. although that pregnancy resulted in miscarriage she showed empathy but was also a confidence booster.... I had 2 rounds of Chlomid and Ovidrel (trigger shot). After measuring eggs every other day she used Ovidrel 2days before the IUI. first 1 resulted in pregnancy but 6 week MC. 2nd time resulted in pregnancy so far this one is healthy.
Be prepared that sometimes the waiting room [at Weill Cornell Medical College] is packed during monitoring hours. however they move pretty fast. I've never been in the office a full hour. They get you in and out during those hours (630-830).... I had 2 rounds of Chlomid and Ovidrel (trigger shot). After measuring eggs every other day she used Ovidrel 2days before the IUI. first 1 resulted in pregnancy but 6 week MC. 2nd time resulted in pregnancy so far this one is healthy.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr kang was very personable and compassionate. after examining me she assured me that i would be pregnant in no time and i was roughly 3 weeks later. although that pregnancy resulted in miscarriage she showed empathy but was also a confidence booster. she was great at encouraging me to keep going and assuring me that things was going to be ok and it was. i was pregnant again 6 weeks later. This time with a healthy pregnancy. so thanks to her.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Sometimes if the clinic is really busy you may not get to spend a lot of time with her.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
straight forward they called your name when it was your turn.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
I had 2 rounds of Chlomid and Ovidrel (trigger shot). After measuring eggs every other day she used Ovidrel 2days before the IUI. first 1 resulted in pregnancy but 6 week MC. 2nd time resulted in pregnancy so far this one is healthy.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Jen)
very nice and would answer questions no issues here.
Describe your experience with Weill Cornell Medical College.
Be prepared that sometimes the waiting room is packed during monitoring hours. however they move pretty fast. I've never been in the office a full hour. They get you in and out during those hours (630-830).
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
my insurance covered everything. i was only responsible for copays. however the frequency in which you see the dr results in 100s spent on just copays.
10
Doctor
Hey-Joo Kang
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 32 - 33
2 IUI
1 IVF
Poor Egg Quality
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Hey-Joo Kang] was an amazing doctor who was very compassionate and very knowledgable. I felt very safe and comfortable in her care....Just be aware that you don't always see her for every single visit and may not always have her for procedures...When that didn't not work twice I went onto ivf...I thought it was a little extreme but while I took a month off I got pregnant with a chemical pregnancy and decided right then that I agreed with dr.kAng and went thru with ivf.
I was very nervous to go thru fertility treatments and the nurses [at Cornwell Fertility] I dealt with were very patient and kind....She was very compassionate and remembered me and my husband each visit...If you live on Long Island you can only be monitored 7-9 in garden city. If u need to be seen on weekends it is in Manhattan. Also all procedures are in Manhattan.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
She was an amazing doctor who was very compassionate and very knowledgable. I felt very safe and comfortable in her care.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Just be aware that you don't always see her for every single visit and may not always have her for procedures.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
She was very compassionate and remembered me and my husband each visit
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
I was diagnosed with egg quality issues so after a failed clomid cycle I went straight to injectables. When that didn't not work twice I went onto ivf...I thought it was a little extreme but while I took a month off I got pregnant with a chemical pregnancy and decided right then that I agreed with dr.kAng and went thru with ivf.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Sarah,Irene )
I was very nervous to go thru fertility treatments and the nurses I dealt with were very patient and kind.
Describe your experience with Weill Cornell Medical College.
If you live on Long Island you can only be monitored 7-9 in garden city. If u need to be seen on weekends it is in Manhattan. Also all procedures are in Manhattan.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
The garden city office was great and I was always seen quickly.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
We spent around $25,000 out of pocket
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
N/A
Age 33
2 IUI
Male Factor
PCOS
Tubal Blockage
European
Income $50K - $99K
Teacher
2nd of 2 Docs
Strongly Recommends
Successful
I felt like a human because of the experiences I had communicating with Hey-Joo and things she remembered and questions she would ask me....Hey-Joo is an excellent communicator. She is positive, and energetic but also calming and empathetic. Hey-Joo was warm, friendly, funny, caring and supportive. I felt like she was my greatest advocate. She kept my spirits high but was also realistic. She knew when to be sensitive of my feelings and when to be real and honest. I completely trusted her and felt very taken care of.
Clinic [Weill Cornell Medical College] is well organized, quick to communicate, comfortable, clean, and supportive...Hey-Joo is an excellent communicator. She is positive, and energetic but also calming and empathetic. Hey-Joo was warm, friendly, funny, caring and supportive. I felt like she was my greatest advocate. She kept my spirits high but was also realistic. She knew when to be sensitive of my feelings and when to be real and honest. I completely trusted her and felt very taken care of. I highly recommend Hey-Joo to others.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Hey-Joo is an excellent communicator. She is positive, and energetic but also calming and empathetic. Hey-Joo was warm, friendly, funny, caring and supportive. I felt like she was my greatest advocate. She kept my spirits high but was also realistic. She knew when to be sensitive of my feelings and when to be real and honest. I completely trusted her and felt very taken care of. I highly recommend Hey-Joo to others.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Be prepared with questions to ask.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
I felt like a human because of the experiences I had communicating with Hey-Joo and things she remembered and questions she would ask me.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
I had my right fallopian tube removed due to a hydrosalpinx, went on 50 mg and then 100 mg of clomid, injectable and two IUIs.
Describe your experience with Weill Cornell Medical College.
Clinic is well organized, quick to communicate, comfortable, clean, and supportive.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Around $2000
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2012 - 2013, Successful
NPS
10
NPS
10
Age 29 - 30
3 IUI
PCOS
European
Income $500K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Kang was extremely compassionate and was the perfect physician for me as she explained all the details but did so in a very sensitive manner... She didn't want to be too aggressive in my initial treatments so it took me a few months to get pregnant but I appreciated that she only gave us the treatment plan that she thought was absolutely critical.
It wasn't as easy to develop a relationship with the nursing staff since I never saw them in person... Dr. Kang was extremely compassionate and was the perfect physician for me as she explained all the details but did so in a very sensitive manner.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang was extremely compassionate and was the perfect physician for me as she explained all the details but did so in a very sensitive manner. Her demeanor and confidence made me trust her completely. She didn't want to be too aggressive in my initial treatments so it took me a few months to get pregnant but I appreciated that she only gave us the treatment plan that she thought was absolutely critical.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Be your own advocate and if you feel like you need additional support or testing, ask for it. She is very receptive to questions and requests.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang was incredible in making sure that I felt very comfortable with my treatment plan. There was a period of time when I was panicked that we would have to cancel a cycle and she personally called me at 10pm to go over our options. When I did great pregnant and she released me from her care, she got tears in her eyes.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Irene)
It wasn't as easy to develop a relationship with the nursing staff since I never saw them in person.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
2
NPS
8
Age 38
2 IUI
2 IVF
Poor Egg Quality
Unexplained
South Asian
Income $500K
Business Executive
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Not sure
[Dr Kang was] very blunt. Difficult to get a hold of. After each negative beta, she never called first- I always had to get a hold of her. In the beginning she was fine, I had faith In Her but as I got to know her and after 4 failed attempts it seemed she gave up...It's [Cornell Reproductive Medicine] a factory! But they are very efficient and have good success rates. It's about finding a more experienced Doctor. The clinic is top notch and you just have to get over the factory like feeling.
It's [Cornell Reproductive Medicine] a factory! But they are very efficient and have good success rates. It's about finding a more experienced Doctor. The clinic is top notch and you just have to get over the factory like feeling. You get used to it after a while and it's not a big deal...[Dr Kang was] very blunt. Difficult to get a hold of. After each negative beta, she never called first- I always had to get a hold of her. In the beginning she was fine, I had faith In Her but as I got to know her and after 4 failed attempts it seemed she gave up
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Go to a more experienced Doctor
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Very blunt. Difficult to get a hold of. After each negative beta, she never called first- I always had to get a hold of her. In the beginning she was fine, I had faith In Her but as I got to know her and after 4 failed attempts it seemed she gave up
Describe your experience with Weill Cornell Medical College.
It's a factory! But they are very efficient and have good success rates. It's about finding a more experienced Doctor. The clinic is top notch and you just have to get over the factory like feeling. You get used to it after a while and it's not a big deal.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
15k per cycle
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
2
Doctor
Hey-Joo Kang
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2015, Unknown Success
NPS
10
NPS
10
Age 31
2 Fertility Medications
Anovulation
European
Ashkenazi Jewish
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Kang] was very pleasant, up front, and comforting. The only downside is that they're always running late and each appointment I've waiting over an hour to be seen... So long as the office is convenient to your work/home and you have time to wait for your appointment, I'd definitely recommend seeing her.
So long as the office is convenient to your work/home and you have time to wait for your appointment, I'd definitely recommend seeing [Dr. Kang]. [The nursing staff at Cornell Weill Fertility is] professional, quick, compassionate.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Only downside is how long it takes to see her. She's really busy.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
So long as the office is convenient to your work/home and you have time to wait for your appointment, I'd definitely recommend seeing her.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
She was very pleasant, up front, and comforting. The only downside is that they're always running late and each appointment I've waiting over an hour to be seen.
Describe your experience with the nursing staff at Weill Cornell Medical College.
Professional, quicky, compassionate
10
Doctor
Hey-Joo Kang
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2010, Successful
NPS
10
NPS
10
Age 39 - 40
1 IUI
5 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She sat down with my regularly, answered emails and ALWAYS returned every call i made to her personally.
She sat down with my regularly, answered emails and ALWAYS returned every call i made to her personally.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
She was always there for us. She cared.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Be honest with her about your situation. Make sure you spend time talking together, not just at her
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
She sat down with my regularly, answered emails and ALWAYS returned every call i made to her personally. We had discussions about what was best and she said I could always continue she would support whatever we wanted to do.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
We did them ALL. You name it, we tried it.
Describe your experience with the nursing staff at Weill Cornell Medical College.
they were kind
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Mass of women, but orderly.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Total, all in: $100,000
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 35
1 IVF
1 Egg Freezing
PCOS
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She was warm, compassionate and understanding yet blunt and informative.
She [Dr. Kang] was warm, compassionate and understanding yet blunt and informative.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
She was warm, compassionate and understanding yet blunt and informative.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2010 - 2012, Unsuccessful
NPS
10
NPS
10
Age 36 - 38
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
South Asian
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Kang made me feel unbelievably comfortable and secure throughout the entire process. She possesses every possible characteristic one could ask for in a doctor! I never felt like a number and her attention to detail goes above and beyond. ... During the entire process of my IVF treatment, I felt empowered simply due to her keen and extremely detailed explanations of each step. We were always able to get in contact with her and she was always ready to answer any of my questions, or address my concerns.
The clinic [Weill Cornell Medical College - Long Island] is located in a very safe and easily accessible area with lots of parking! ... The waiting rooms are all very well stocked and very clean ... It's always very clean and the environment is warm and friendly. ... Three nursing staff were all very friendly and professional ... During the entire process of my IVF treatment, I felt empowered simply due to her [Dr. Kang] keen and extremely detailed explanations of each step.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang made me feel unbelievably comfortable and secure throughout the entire process. She possesses every possible characteristic one could ask for in a doctor! I never felt like a number and her attention to detail goes above and beyond. I HIGHLY recommend her!
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Trust her advice 100%
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang is one of the kindest, most patient and caring doctors I've ever had the opportunity to work with. During the entire process of my IVF treatment, I felt empowered simply due to her keen and extremely detailed explanations of each step. We were always able to get in contact with her and she was always ready to answer any of my questions, or address my concerns. I never felt pressured or rushed. When we realized my IVF failed, she cried with me! I HIGHLY recommend Dr. Kang!
Describe your experience with the nursing staff at Weill Cornell Medical College.
Three nursing staff were all very friendly and professional
Describe your experience with Weill Cornell Medical College.
The clinic is located in a very safe and easily accessible area with lots of parking! It's always very clean and the environment is warm and friendly. The waiting rooms are all very well stocked and very clean
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 37 - 39
2 IVF
Tubal Blockage
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
As many times as I called she [Dr. Hey-Joo Kang] was right there with us. She is sensitive to our needs and I feel her compassion in each visit. We have been working with her for two years and I would recommend her to anyone...High dosages of medication while stimming, aware of changes in mood, communicated all with doctor and clinic. We were all on the same page as far as protocol.
Results [from Weill Cornell Medical College] come back later on in the day. Waiting for blood results often were after 5pm. I was sent bills without having my insurance run, and the mismanagement of some coding is a pain to get fixed. Signing in in the AM should be seamless and the machine to sign in isn’t always working or accurate...[Monitoring appointments are] First come, first serve.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
As many times as I called she was right there with us. She is sensitive to our needs and I feel her compassion in each visit. We have been working with her for two years and I would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
See her! Let her do her work and discuss options, be your own advocate, do your research and have some trust in the process.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
High dosages of medication while stimming, aware of changes in mood, communicated all with doctor and clinic. We were all on the same page as far as protocol.
Describe your experience with Weill Cornell Medical College.
Results come back later on in the day. Waiting for blood results often were after 5pm. I was sent bills without having my insurance run, and the mismanagement of some coding is a pain to get fixed. Signing in in the AM should be seamless and the machine to sign in isn’t always working or accurate
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
First come, first serve.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
10500 IVF 2000 icsi
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Adaptability
4 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 40 - 41
2 IUI
1 IVF
Black or African-American
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Kang always took the time to listen to my questions and concerns. She is the second IVF physician I have seen and is by far a great example of how physicians should treat patients during this difficult process. She was very patient and caring with me...I have seen and is by far a great example of how physicians should treat patients during this difficult process. She was very patient and caring with me.
Dr. Kang's assistant [at Weill Cornell Medical College] was great. She was on top everything and was very helpful with all questions I had. At first, she may come off a little short with you, but given the volume of calls and work she deals with, she is very thorough and helpful. I felt confident with this practice...Dr. Kang always took the time to listen to my questions and concerns. She is the second IVF physician I have seen and is by far a great example of how physicians should treat patients during this difficult process. She was very patient and caring with me.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang always took the time to listen to my questions and concerns. She is the second IVF physician I have seen and is by far a great example of how physicians should treat patients during this difficult process. She was very patient and caring with me.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Don't hesitate to ask her anything.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Hey Joo Kang has an exceptional bedside manner. She explained everything thoroughly and took the time to answer all our questions. She was very candid and delivered good and not so great news in a delicate manner. I was very pleased with her.
Describe your experience with Weill Cornell Medical College.
Dr. Kang's assistant was great. She was on top everything and was very helpful with all questions I had. At first, she may come off a little short with you, but given the volume of calls and work she deals with, she is very thorough and helpful. I felt confident with this practice.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Successful
NPS
10
NPS
10
Age 31 - 36
1 IUI
Tubal Blockage
Unexplained
Black or African-American
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Kang was always approachable, kind, positive, and realistic.... Dr. Kang is well experienced, candid, kind and approachable. I had a positive experience and appreciate how Dr Kang spoke to me with positive energy. Questions were always answered in a timely fashion and she could sense when I was overwhelmed.... It was clean and comfortable and felt like a medical practice. Normal appearance. Very busy clinic. Felt like an airport waiting room. High quality furniture and equipment. Lots of turnover as well. Diverse crowd of patients
It [Weill Cornell] was clean and comfortable and felt like a medical practice. Normal appearance. Very busy clinic. Felt like an airport waiting room. High quality furniture and equipment. Lots of turnover as well. Diverse crowd of patients... Dr. Kang is well experienced, candid, kind and approachable. I had a positive experience and appreciate how Dr Kang spoke to me with positive energy. Questions were always answered in a timely fashion and she could sense when I was overwhelmed.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang is well experienced, candid, kind and approachable. I had a positive experience and appreciate how Dr Kang spoke to me with positive energy. Questions were always answered in a timely fashion and she could sense when I was overwhelmed.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Ask many questions
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr Kang was always approachable, kind, positive, and realistic.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
Don’t remember
Describe your experience with the nursing staff at Weill Cornell Medical College.
Professional and kind
Describe your experience with Weill Cornell Medical College.
It was clean and comfortable and felt like a medical practice. Normal appearance. Very busy clinic. Felt like an airport waiting room. High quality furniture and equipment. Lots of turnover as well. Diverse crowd of patients
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Mostly insurance... IUI out of pocket $800
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
N/A
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5