Dr. Souter always had our information in front of her and could recall our treatment plan. It’s clear she sees a lot of patients, but she took the time to look at our file before any appointments...don’t be afraid to slow her down and ask questions. She will gladly explain things if you ask...Dr. Souter herself was fine at caring for me as a member of the LGBTQ community. She treated me just like she would treat anyone else
The nurses vary. Most of them are excellent, very compassionate, take the time to answer your questions, etc. The thing is that it’s sort of like an assembly line here...It was easy to transfer my donor sperm to the clinic from the Cryobank...MGH needs to improve its treatment for LGBTQ patients by making the process more inclusive and training staff on how to work with LGBTQ patients. The phlebotomy team and front desk staff need a better process for alerting them of which patients are waiting for blood draws
How was your experience with Irene Souter at Massachusetts General Hospital?
Dr. Souter is very straightforward and clearly extremely knowledgeable about her field of work. You get the sense that she could do this job in her sleep from the way she can easily rattle off information and decide on the best treatment plans. She’s not going to coddle you or hold your hand, but she’s amazing at her job and knows how to do it well. Whenever we had setbacks she remained very optimistic and that was really helpful. She didn’t perform any of our actual procedures, as that gets done by whichever doctor is on call.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Dr. Souter talks fast because she knows what she’s doing, but sometimes she might not realize that YOU don’t know what you’re doing. So don’t be afraid to slow her down and ask questions. She will gladly explain things if you ask.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
Dr. Souter always had our information in front of her and could recall our treatment plan. It’s clear she sees a lot of patients, but she took the time to look at our file before any appointments.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
We did an egg retrieval (6 embryos) followed by a fresh transfer. This resulted in an ectopic pregnancy. After that, we did a modified natural cycle ending in a frozen transfer, which resulted in successful pregnancy.
How competent was Irene Souter at LGBTQ+ care?
Dr. Souter herself was fine at caring for me as a member of the LGBTQ community. She treated me just like she would treat anyone else, and I didn’t feel like the fact that I’m gay affected my treatment with her. However, MGH as a whole needs improvement with LGBTQ care. Many of their forms still contain heteronormative/gendered language, many staff members assumed I had a husband, and my information was even mixed up with my wife’s on occasion.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Kaitlin )
The nurses vary. Most of them are excellent, very compassionate, take the time to answer your questions, etc. The thing is that it’s sort of like an assembly line here. They do this day in and day out and I think it can be easy to lose your individuality in the shuffle. They are very responsive to questions via patient gateway. Also, only a few of the nurses are good at drawing blood.
Describe your experience with Massachusetts General Hospital.
MGH needs to improve its treatment for LGBTQ patients by making the process more inclusive and training staff on how to work with LGBTQ patients. The phlebotomy team and front desk staff need a better process for alerting them of which patients are waiting for blood draws. Staff who perform ultrasounds should take the time to verbalize to the patient what they’re seeing. All that being said, it’s MGH - meaning it’s top quality in terms of actual procedures and results.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
My insurance covered IVF because I had first done 6 unsuccessful IUI’s. I did have to pay some for the medication and testing. It’s very expensive.
How competent was Massachusetts General Hospital at LGBTQ+ care?
Everyone was nice and didn’t make a big deal about me being gay, but I wouldn’t say they were entirely knowledgeable about the needs of LGBTQ people. It can be a very heteronormative process.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Massachusetts General Hospital.
It was easy to transfer my donor sperm to the clinic from the Cryobank. But the storage fees to keep it at MGH are very expensive. And the process to transfer it back to the Cryobank is a bit more annoying.
What specific things went wrong at Massachusetts General Hospital?
Failed to order appropriate test
Lost results
Scheduled the wrong procedure
Describe the specific things that went wrong at Massachusetts General Hospital.
MGH once confused me with my wife because we are both women with similar names. In doing this, they ordered blood tests for her that were actually meant for me. It led to unnecessary bloodwork for her and a huge snafu with the billing department trying to get the charges for those tests waived. The interactions with the billing department were terrible and frustrating.
She [Dr. Souter] is caring, compassionate, and incredibly smart. She has adjusted my protocol during stims to meet my needs. She never gave up when I was a poor responder to medication...Take notes during visits with her! She is extremely detailed when explaining things which is fantastic. It's nice to be able to refer back later...First cycle was Flare protocol with OCP priming. (No eggs retrieved) Second was antagonist protocol with estrogen priming. (2 eggs retrieved, both immature)...
nurses Emily and Olivia [at Massachusetts General Hospital] are amazing. They are always prompt to respond to my messages or calls. They are always compassionate and thorough. And no question is too silly for them...They always have convenient appointment times available between their Boston and satellite locations. Whoever the on call doctor is is always fantastic and friendly. For morning monitoring appointments I'm always in and out within 15-20 minutes...
How was your experience with Irene Souter at Massachusetts General Hospital?
Dr Souter (Dimitraidis) is an amazing RE. She is caring, compassionate, and incredibly smart. She has adjusted my protocol during stims to meet my needs. She never gave up when I was a poor responder to medication. I would recommend her to anyone that is looking for a caring and compassionate RE.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Take notes during visits with her! She is extremely detailed when explaining things which is fantastic. It's nice to be able to refer back later.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
MGH Fertility always talks to me with so much compassion. They are realistic in their expectations, however I feel they are invested in this fight with me. They always encourage me to keep going and not to give up.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
First cycle was Flare protocol with OCP priming. (No eggs retrieved) Second was antagonist protocol with estrogen priming. (2 eggs retrieved, both immature)
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Emily & Olivia )
Her nurses Emily and Olivia are amazing. They are always prompt to respond to my messages or calls. They are always compassionate and thorough. And no question is too silly for them!
Describe your experience with Massachusetts General Hospital.
No complaints. They always have convenient appointment times available between their Boston and satellite locations. Whoever the on call doctor is is always fantastic and friendly. For morning monitoring appointments I'm always in and out within 15-20 minutes.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
Pre pay for PGT-A testing ($2500) and ICSI ($1500). Everything else is fully covered by insurance.
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
When doing a frozen transfer they will only transfer one embryo. For fresh transfer they will do 2 embryos or more depending on quality.
While Dr. Souter is an extremely busy professional, we always felt like she made quality time for us during our visits. She reviewed any new results, was clear about our expectations, and patiently addressed any questions or concerns we had. We felt very well taken care of under her treatment... Because everything appeared relatively normal, Dr. Souter suggested 3 courses of IUI with Gonal-F before moving on to IVF. The first IUI resulted in me getting my period before the two week wait was up. The second course was a little odd - my body didn’t respond as quickly to the Gonal-F and appeared to wind up ovulating on its own, so we did an IUI without a trigger shot. I didn’t get my period for 26 days after the IUI, but tested negative for pregnancy. The third cycle went smoothly and I received a positive pregnancy beta test 16 days after the transfer. I’m now 13 weeks along with a healthy baby!
We called [Massachusetts General Hospital] in January 2019 and were going through our first IUI cycle by early May. (First consult was February, followed by all sorts of testing for both of us, followed by an additional consult to review the treatment plan). The only issue is how busy the clinic is - when coming in for blood and ultrasounds, I’d always recommend getting the earliest possible appointments, as the waiting room can fill up! But I was never there for more than an hour.
How was your experience with Irene Souter at Massachusetts General Hospital?
As discussed earlier, Dr. Souter’s manner while meeting with her was consistently supportive, educational, and clear. We felt we always understood what our next steps would be, what risks were involved, and what chances we had of success. The only minor issue was how long we needed to wait between appointments to see her, but that’s just a product of how busy she is providing all of her patients with the same quality treatment.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Be proactive in scheduling any future consults. When our second IUI wasn’t successful, we preemptively scheduled our IVF consult to coincide with the third cycle of IUI, just to keep the ball in motion if the third cycle wasn’t successful.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
While Dr. Souter is an extremely busy professional, we always felt like she made quality time for us during our visits. She reviewed any new results, was clear about our expectations, and patiently addressed any questions or concerns we had. We felt very well taken care of under her treatment.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
All of our tests came back pretty normal, with the exception of some mild male factor issues (which improved with diet changes). Because everything appeared relatively normal, Dr. Souter suggested 3 courses of IUI with Gonal-F before moving on to IVF. The first IUI resulted in me getting my period before the two week wait was up. The second course was a little odd - my body didn’t respond as quickly to the Gonal-F and appeared to wind up ovulating on its own, so we did an IUI without a trigger shot. I didn’t get my period for 26 days after the IUI, but tested negative for pregnancy. The third cycle went smoothly and I received a positive pregnancy beta test 16 days after the transfer. I’m now 13 weeks along with a healthy baby!
Describe your experience with the nursing staff at Massachusetts General Hospital.
The nursing staff were consistently pleasant and understanding. I felt extremely comfortable with them.
Describe your experience with Massachusetts General Hospital.
The clinic is organized and for as busy as it is, you can get moving with treatment pretty quickly. We called in January 2019 and were going through our first IUI cycle by early May. (First consult was February, followed by all sorts of testing for both of us, followed by an additional consult to review the treatment plan). The only issue is how busy the clinic is - when coming in for blood and ultrasounds, I’d always recommend getting the earliest possible appointments, as the waiting room can fill up! But I was never there for more than an hour.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
Our insurance is excellent - we only paid copays of $30/visit, including transfers and testing. The medicines were most expensive, at about $300/cycle.
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
We didn’t get to this point, but because I’m still under 35, with IVF we would have done just a single embryo transfer per IVF cycle.
Dr Souter was always very upfront and positive with us. We had had lots of frustration before (a failed pregnancy and multiple failed IUIs, one failed IVF) and were grateful to start anew with her...We had been utilizing Dr Styer and I moved to Dr Souter. Personality wise, I just cliqued with Irene better. My husband liked both. After multiple failed IUIs, I just needed to change something up and moving clinics felt like a huge undertaking. Irene was like a breath of fresh air I needed.
MGH had recommendations on how many to use [Eset] given how many times we had tried and my age. We elected for one both times...I often had to inquire if they had forgotten me because they were running so late...You do not see the same nurse, although all were compassionate...I felt getting responses back from nurses before they closed was always a huge undertaking. And oftentimes, you need the medication called in before a certain time. The experience was very stressful for me. It seemed that they were understaffed.
How was your experience with Irene Souter at Massachusetts General Hospital?
We had been utilizing Dr Styer and I moved to Dr Souter. Personality wise, I just cliqued with Irene better. My husband liked both. After multiple failed IUIs, I just needed to change something up and moving clinics felt like a huge undertaking. Irene was like a breath of fresh air I needed.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Stay positive!
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
Dr Souter was always very upfront and positive with us. We had had lots of frustration before (a failed pregnancy and multiple failed IUIs, one failed IVF) and were grateful to start anew with her.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
I don't remember exactly but this was our final IVF shot before I moved clinics. The retrieval went well this time and I knew that the transfer was good, the doctor who did it exclaimed it went really well and felt it had a great chance. This positivity helped me as well thinking things went well.
Describe your experience with the nursing staff at Massachusetts General Hospital.
You do not see the same nurse, although all were compassionate. Often MGH is running late and getting there with traffic and work is a stressful experience.
Describe your experience with Massachusetts General Hospital.
Traffic, parking, and tardiness were a constant with MGH for me. At the time we were living in Brookline so not too far away but I came to despise going to the hospital in the mornings. The earlier appointment the better as less people have been given the chance to be late and push back appointments. I always felt that the person working behind the desk (there was some turnover) was not always the friendliest and sometimes not organized. I often had to inquire if they had forgotten me because they were running so late.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
Our insurance didn't cover any treatments.
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
MGH had recommendations on how many to use given how many times we had tried and my age. We elected for one both times.
What specific things went wrong at Massachusetts General Hospital?
Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Massachusetts General Hospital.
I felt getting responses back from nurses before they closed was always a huge undertaking. And oftentimes, you need the medication called in before a certain time. The experience was very stressful for me. It seemed that they were understaffed.
Dr. Souter is direct, no-nonsense and matter-of-fact, which I liked. She's pleasant enough, but not super warm and fuzzy if that's what you're looking for. I saw her a couple times before starting my IUIs, but will not see her again until I have done six unsuccessful IUIs (at which time I am eligible for IVF)...If you want a straight shooter, you'll probably like Dr. Souter....For IUIs, I never saw my doctor (the nurses did the IUIs), but they were all warm and pleasant. For ultrasounds, I would see the fertility doctor on call (there are several).
In general, the nursing staff at the MGH Fertility Center have been pleasant. They have done all my IUIs, and I have interacted with them the most throughout my course of treatment. I have had a few negative experiences with Pam, Dr. Souter's primary nurse. She seems a bit scatter-brained, and once left me a voicemail about someone else's test results! She also never remembers my situation or course of treatment, so I always have to explain it to her each time we talk...Strengths: Top success rates in Boston, part of one of the country's best hospitals. Weaknesses: It doesn't always feel very personal.
How was your experience with Irene Souter at Massachusetts General Hospital?
Dr. Souter is direct, no-nonsense and matter-of-fact, which I liked. She's pleasant enough, but not super warm and fuzzy if that's what you're looking for. I saw her a couple times before starting my IUIs, but will not see her again until I have done six unsuccessful IUIs (at which time I am eligible for IVF).
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
If you want a straight shooter, you'll probably like Dr. Souter.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
The MGH Fertility Center is part of a large hospital and sees many patients, so they have many systems and routines for patients. For IUIs, I never saw my doctor (the nurses did the IUIs), but they were all warm and pleasant. For ultrasounds, I would see the fertility doctor on call (there are several). So far, I don't have anything negative to say about any of the doctors that i have seen. When you call the fertility center about something, they take your number and you have to wait for a call back from a nurse.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
So far, I have done four unsuccessful IUIs. Given my situation, I have to do six IUIs unsuccessfully before my insurance will cover IVF -- so that is the treatment plan I am currently on. I am doing natural cycle IUIs (no medication) with ultrasound monitoring and a trigger shot.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Pam)
In general, the nursing staff at the MGH Fertility Center have been pleasant. They have done all my IUIs, and I have interacted with them the most throughout my course of treatment. I have had a few negative experiences with Pam, Dr. Souter's primary nurse. She seems a bit scatter-brained, and once left me a voicemail about someone else's test results! She also never remembers my situation or course of treatment, so I always have to explain it to her each time we talk. Perhaps that's part of being seen at a larger hospital-based clinic.
Describe your experience with Massachusetts General Hospital.
Strengths: Top success rates in Boston, part of one of the country's best hospitals.
Weaknesses: It doesn't always feel very personal.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
IUIs are $880 each. My medications and ultrasounds were covered by my insurance, as were my office visits.
She [Dr. Souter] is extremely knowledgeable and friendly and takes her time with you answering all questions. However she ups your anxiety about when I got a positive for a possible genetic issue that was not big deal when I went to genetic counseling. She was also pretty pessimistic about my 15% of getting pregnant...Dr answered all my questions and took ample time, she was friendly...I just didn't have a partner.
You get more personalized care because it's small [MGH - Boston]. The doctors are extremely knowledgeable. They don't do more extreme procedures....[nurses] They responded quickly to calls but did not provide a video to teach you how to inject meds. I had to watch YouTube videos to learn...When I complained about error was rudely told I should not come here if I was not prepared to pay all out of pocket.
How was your experience with Irene Souter at Massachusetts General Hospital?
She is extremely knowledgeable and friendly and takes her time with you answering all questions. However she ups your anxiety about when I got a positive for a possible genetic issue that was not big deal when I went to genetic counseling. She was also pretty pessimistic about my 15% of getting pregnant. Statistics include both when with issues and women who are just older. Many women in my family got pregnant naturally in their 40's. I just didn't have a partner. I was not surprised when I got pregnant on the first ivf try.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Go to her because she is good but know that she can make you a bit anxious and is overly cautious to not get your hopes up.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
The clinic is small, the nurses call you back quickly, Dr answered all my questions and took ample time, she was friendly.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
Standard ivf - patches, suppositories, and PIO injections.
Describe your experience with the nursing staff at Massachusetts General Hospital.
They responded quickly to calls but did not provide a video to teach you how to inject meds. I had to watch YouTube videos to learn.
Describe your experience with Massachusetts General Hospital.
You get more personalized care because it's small. The doctors are extremely knowledgeable. They don't do more extreme procedures like other places but I think that's a good thing because the priority is to keep you healthy.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
$10000
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
She said to transfer two embryos to give me a chance.
What specific things went wrong at Massachusetts General Hospital?
Provided conflicting information
Describe the specific things that went wrong at Massachusetts General Hospital.
I specifically asked how much treatment would cost and was told insurance would cover it all so I started treatment and mid treatment told me they made a mistake and insurance would only cover most of meds but not transfer and other procedures so I had to pay thousands of dollars out of pocket. When I complained about error was rudely told I should not come here if I was not prepared to pay all out of pocket.
She talked too fast, used lots of jargon, and because I had come to her from another clinic (for IUIs) I think she thought I knew more than I did about IVFs, which can be very different... Dr. Souter leans more towards pragmatic and blunt and could improve her bedside manner, but I have not doubted her decisions, protocols or care.
My care team was wonderful, even the receptionist remembered my name. They were always current on my case, got excited when news was good, and called to check on me when news was bad. I received hugs and tender touches when I needed them. My personal circumstances aside, almost every interaction I had with team members was extremely positive.
How was your experience with Irene Souter at Massachusetts General Hospital?
I will say, my first interaction with Dr. Souter was not ideal. She talked too fast, used lots of jargon, and because I had come to her from another clinic (for IUIs) I think she thought I knew more than I did about IVFs, which can be very different. Occasionally her accent was hard to understand. I am in healthcare and was a little lost. My husband was totally overwhelmed! My second meeting with her one-on-one went much more smoothly and she even turned her computer monitor to show me actual numbers and details, something I very much appreciated. Dr. Souter leans more towards pragmatic and blunt and could improve her bedside manner, but I have not doubted her decisions, protocols or care.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Do your homework. Learn about IVF terminology and the process. Bring a notebook to take notes and go prepared with questions since your time with her is limited. Also, do not be afraid to ask for further clarification if you don't understand something. She is very straightforward. If you are overly sensitive (not that I am not...because who isn't?) then maybe think about another doctor, though I don't know who would be best, maybe Dr. Sabatini. Call to ask the clinic.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
My care team was wonderful, even the receptionist remembered my name. They were always current on my case, got excited when news was good, and called to check on me when news was bad. I received hugs and tender touches when I needed them. My personal circumstances aside, almost every interaction I had with team members was extremely positive.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
Cycle #1: OCP/Low Dose Lupron. 21 days of Apri birth control. Lupron injection 10 units x 10 days. Lupron injection 5 units x 10 days. Gonal-f 150 IU and Menopur 150 IU injections x 10 days. HCG injection. Ampicillin, Cefoxitin, Methylprednisolone, baby aspirin (81mg), 50 mg IM injection Progesterone. Valium for transfer. Vivelle dots 2 patches every other day. Personally, I did not respond well to this protocol. I only had 5 eggs, 4 were mature, and only 1 fertilized normally. This was transferred and the cycle was not successful.
Cycle #2: OCP/Antagonist. 21 days of Apri birth control. Gonal-f 300 IU and Menopur 150 IU injections x 11 days. Ganirelix Acetate pre-filled syringe 250 mcg x 6 days. HCG injection. Ampicillin, Cefoxitin, Methylprednisolone, baby aspirin (81mg), 50 mg IM injection Progesterone. Valium for transfer. Vivelle dots 2 patches every other day. I had a drastically improved response on this protocol . 18 eggs retrieved (even from my quiet ovary), 9 went on to ICSI, 7 fertilized normally, 4 made it to day 5. 1 was transferred and 3 were frozen. I became pregnant, but unfortunately it was ectopic and I had to have surgery to remove my tube. There is a slight increased risk of ectopics with IVF.
Cycle #3: Cryopreserved Blastocyst Transfer. 21 days of Apri birth control. Lupron injection 10 units x 28 days. Vivelle dots varying patches every other day x 24+ days. Endometrin tabs 100mg. Ampicillin, Methylprednisolone, baby aspirin (81mg), 50 mg IM injection Progesterone. Valium for transfer. "Textbook cycle and transfer" with 1 frozen embryo, results TBD.
Describe your experience with the nursing staff at Massachusetts General Hospital.
Their compassion and genuine interest in your success!
We had 3 failed IVFs with her [Dr. Souter] all using the same protocol. I suggested using a different protocol several times and she indicated that my current protocol was the one they always use for patients with PCOS... I think Dr. Souter is generally a good physician... Appointments with Dr. Souter sometimes seemed rushed and it was clear she didn't review my chart before my appointments.
MGH has a ton of experience with IVf... Dr. Souter works with a team of physicians who coordinate each patients care... The nurses are really on top of things. They are very knowledgeable and able to answer just about any question you throw at them... The monitoring here was pretty efficient but there were times where you felt like cattle.
How was your experience with Irene Souter at Massachusetts General Hospital?
Strengths: MGH has a ton of experience with IVf and some of the best stats in the state. Dr. Souter works with a team of physicians who coordinate each patients care.
Weaknesses: Dr. Souter sees a ton of patients so it can sometimes feel like you're just a number. She also seems to rely on standard MGH protocols so much so that she is unwilling to consider each individual patient's situation.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
I think Dr. Souter is generally a good physician. I would just caution prospective patients to get a second opinion if you have several failed IVFs because she seems resitant to protocol change.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
Appointments with Dr. Souter sometimes seemed rushed and it was clear she didn't review my chart before my appointments. She was also late for several appointments. I distinctly remember one time we had an appointment with her and she was almost 45 minutes late even though we were the first appointment after lunch. The nurse told us she had car trouble and would be late. When we finally got into her office there was a piece of cake on a paper plate....aka she went to a party or lunch and failed to return on time. This was an appointment where we were supposed to discuss a failed IVF. It made me feel like our loss was unimportant and didn't matter. Another issue I had with Dr. Souter is that she didn't seem to listen to my opinion. We had 3 failed IVFs with her all using the same protocol. I suggested using a different protocol several times and she indicated that my current protocol was the one they always use for patients with PCOS. I later tried the other protocol with a different physician and my egg quality was amazing. One saving grace here is that the nurses were wonderful. While it's almost impossible to get a hold of them without having to leave a message, they are very compassionate and always on the ball.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
I did the long lupron protocol for both IVFs with Dr. Souter. I have PCOS and I kept inching towards overresponding with each IVF. I never had good egg quality and none of my embryos made it to blast.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Pam)
The nurses are really on top of things. They are very knowledgble and able to answer just about any question you throw at them.
Describe your experience with your monitoring appointments at Massachusetts General Hospital.
The monitoring here was pretty efficient but there were times where you felt like cattle. Unfortunately I think this just illustrates the ebb and flow of a large IVF clinic.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
I was very luck and my IVFs were covered 100% by insurance.
Dr. Souter is very direct which I like. She takes the medical care of her patients seriously and is hesitant to start with the most invasive course of action immediately. She also is receptive/concerned with the financial costs....She is very direct which may come off as harsh but when it matters she is supportive and kind including giving me a hug and holding my hand when learning of a miscarriage....While she may seem tough, she is there for you when it really matters.
[MGH - Boston] Strengths: they are very organized which helps with as much planning is possible during this process. US & bW happen in the morning followed by IUIs and then iVf and appts are a bit later. They are open 7 days /wk even during bad weather Weakness: there are many patients coming and going, it is a busy practice...All but one nurse showed compassion during the process. They are generally very responsive (you need to call and leave a message) and call back within a few hours. They were knowledgeable and very helpful. I worked with the nurses more than the dr during the process.
How was your experience with Irene Souter at Massachusetts General Hospital?
Dr. Souter is very direct which I like. She takes the medical care of her patients seriously and is hesitant to start with the most invasive course of action immediately. She also is receptive/concerned with the financial costs.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
While she may seem tough, she is there for you when it really matters.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
I first visited Dr. Souter in 2015, when I returned in 2016 (nearly 2 year’s later) she remembered me. She is very direct which may come off as harsh but when it matters she is supportive and kind including giving me a hug and holding my hand when learning of a miscarriage.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
Describe your experience with the nursing staff at Massachusetts General Hospital.
All but one nurse showed compassion during the process. They are generally very responsive (you need to call and leave a message) and call back within a few hours. They were knowledgeable and very helpful. I worked with the nurses more than the dr during the process.
Describe your experience with Massachusetts General Hospital.
Strengths: they are very organized which helps with as much planning is possible during this process. US & bW happen in the morning followed by IUIs and then iVf and appts are a bit later. They are open 7 days /wk even during bad weather
Weakness: there are many patients coming and going, it is a busy practice.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
Co-pays
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
They have a chart that outlines how many embryos will be transferred during each cycle.
On our first meeting, Dr. Souter explained the entire process very thoroughly and on each subsequent visit, I felt as though I knew what to expect next...I couldn't be happier with her as my doctor. After my failed IVF attempt (the second of three attempts), Dr. Souter called me personally to see how I was doing and to make a plan for moving forward with another cycle.
I met with most of the doctors on the team at MGH Fertility clinic, and have to say each of them made me feel the same way-- very comfortable and as though I was in good hands and that my situation was very important to them. [The nursing staff was] very kind and caring and very much on top of things!
How was your experience with Irene Souter at Massachusetts General Hospital?
On our first meeting, Dr. Souter explained the entire process very throughly and on each subsequent visit, I felt as though I knew what to expect next. I had even run into Dr. Souter out in public in my hometown (A suburb of Boston) and she couldn't have been more pleasant- she knew me by my first name, introduced me to her daughter, interacted with my daughter (and remembered her name) whom was conceived through IVF with Dr. Souter. I couldn't be happier with her as my doctor. After my failed IVF attempt (the second of three attempts), Dr. Souter called me personally to see how I was doing and to make a plan for moving forward with another cycle.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
I think if I were to give one piece of advice to a prospective patient, it would be that having a child is a miracle and no matter how good your doctor is, it might not work. You have to have patience with the process.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
In the three times I went through IVF with Dr. Souter, I always felt like both she and her team knew me as a person- I met with most of the doctors on the team at MGH Fertility clinic, and have to say each of them made me feel the same way-- very comfortable and as though I was in good hands and that my situation was very important to them.
Describe your experience with your nurse at Massachusetts General Hospital.
Very kind and caring and very much on top of things!
Many times I needed her [Dr. Irene Souter] to slow down and repeat herself...However, there is no doubt that she is incredibly knowledgeable and good at what she does...[new patient advice]If you're someone who needs a positive/compassionate doctor with pleasant bedside manner, she's probably not the best fit for you...The second cycle we followed a Flare cycle, which worked much better for me. I had around 13 follicles retrieved
For me, the [Massachusetts General Hospital] location in downtown Boston was great, though parking was expensive. It was clean and a comfortable space to go to, but the receptionists were never very friendly and I spent a lot of time waiting for people to call me back to answer simple questions...[cost] Fortunately my insurance covered most of it.
How was your experience with Irene Souter at Massachusetts General Hospital?
Many appointments I left confused and scared of next steps. Many times I needed her to slow down and repeat herself. I always felt a bit rushed and that I couldn't get a word in. BUT, at some point I just had to let go and trust her since she clearly knew what she was doing.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Just know yourself. If you're someone who needs a positive/compassionate doctor with pleasant bedside manner, she's probably not the best fit for you. At the time, 3 years ago, when infertility was so new to me, having that type of doctor was incredibly difficult for me. But now that I've lived this stuff and understand it better, I don't think her demeanor would bother me as much.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
I was treated by Dr. Souter 3 years ago so looking back I can't recall exactly how I felt. I know that I was often disappointed by her bedside manner and throughout the year-long process of getting pregnant under her care I craved a more compassionate and friendly doctor. However, there is no doubt that she is incredibly knowledgeable and good at what she does. After many, many tears, she helped my husband and I conceive a healthy baby girl and for that I am forever grateful.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
I don't recall what protocol we followed my first cycle, but it was pretty much a bust. I had very few follicles, maybe 4-5 retrieved, I think 2 fertilized, we transferred 1 day 3 that did not take and the other one did not go on to be freezable.
The second cycle we followed a Flare cycle, which worked much better for me. I had around 13 follicles retrieved, I think 6-7 fertilized, we transferred 1 "perfect" one that went on to become our beautiful daughter and ended up freezing one.
Describe your experience with the nursing staff at Massachusetts General Hospital.
It was hit or miss with the nurses. Some were nice and some were not.
Describe your experience with Massachusetts General Hospital.
For me, the location in downtown Boston was great, though parking was expensive. It was clean and a comfortable space to go to, but the receptionists were never very friendly and I spent a lot of time waiting for people to call me back to answer simple questions. The billing department was also a mess.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
I don't remember. Fortunately my insurance covered most of it.
What specific things went wrong at Massachusetts General Hospital?
Lost paperwork
Failed to inform you of changes in protocol
Provided conflicting information
Describe the specific things that went wrong at Massachusetts General Hospital.
Leading up to my second cycle there was a ton of confusion in getting it approved by my insurance. Some of this was fault of my insurance company but the clinic also didn't help in getting this resolved. I had to be my own advocate and literally fight to get my cycle approved.