Rated 9.9
Strongly recommend: 98%Don't recommend: 2%9.9
98% strongly recommend
24 reviews
Humanity
9.9
9.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.9
9.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.6
8.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Ohio State U.
Residency
TriHealth Ob/Gyn
Fellowship
U. of Cincinnati

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Isela Robertshaw works in 1 office at

Institute for Reproductive Health
Rated 8.8
Strongly recommend: 72%Neutral: 18%Don't recommend: 11%8.8

Explore Clinic
Cincinnati
3805 Edwards Rd., Suite 450
Cincinnati, OH 45209

24 patient reviews

2019 - 2020, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Unexplained
European
Income $50K - $99K
Doctor
3rd of 3 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Because she [Dr. Robertshaw] never rushes patients through appointments, things can sometimes go over -since I've certainly been the one prolonging things, I was more than happy to wait patiently for my turn, and she never rushed through my appointments to get "back on track" like other doctors do... all were frozen because during retrieval Dr. Robertshaw identified an issue that required surgery. Immediately after surgery I started estrogen to begin a frozen embryo transfer procedure...was very clear that a single embryo would probably be successful given my age and no history of failure to implant, and said that she'd recommend one embryo. Nevertheless, she recognized that we were a-ok with the possibility of twins (it's been 5 years... we figured we'd have 2 by now, anyway) and let us go for it.
All of the staff [at Bethesda Fertility Center] were incredibly knowledgeable and helpful, the facilities were clean and many of the offices and bathrooms were nicely decorated. They use an app to communicate treatment information and for "non-urgent" communication, and at first I thought it was maybe overkill, but I actually really enjoyed it -it gave me easy access to ask questions and especially when dosage instructions are changing daily, it was very handy...we got something like 20 eggs, which was expected from the estimates with the ultrasounds. 19 were mature. Because of my dude's morphology, we used ICSI to fertilize, and 16 ended up fertilizing. The clinic was clear that typically only half of fertilized eggs make it to blastocyst, and that they only freeze high quality embryos, but we ended up with 14 embryos.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
When we first met Dr. Robertshaw we were entering our 5th year of TTC, and Bethesda was our third clinic. We'd been to a huge clinic where I described most of my visits as "cattle calls", and to a smaller clinic where I still felt as though the doctor never really heard or understood me or my questions. Within minutes of meeting Dr. Robertshaw we knew that things would be different -she listened carefully and responded thoughtfully. Throughout treatment (1 cycle IVF) she let us have our way where we felt strongly about things and helped us make decisions when we were unsure. She never *ever* rushed through an appointment, and will always take the extra few minutes to answer every last question or to celebrate with good news.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Sometimes (but not always, maybe 10-20% of the time) you may have to wait a bit. Because she never rushes patients through appointments, things can sometimes go over -since I've certainly been the one prolonging things, I was more than happy to wait patiently for my turn, and she never rushed through my appointments to get "back on track" like other doctors do.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw was the third doctor we saw. I showed up in her office with guns blazing, ready to skip all the niceties and get straight to the point. Right from the get-go she seemed to fully understand our experience, and she answered all of my questions thoughtfully. She didn't just treat me like a person, she treated me like an *intelligent* person with agency, never brushing off a single concern, never seeming distracted or hurried.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
We went through one cycle of IVF. I used GonalF for ovarian stimulation and had regular ultrasounds during the cycle to check progress, then something-that-starts-with-a-C to induce ovulation. Then the egg retrieval -we got something like 20 eggs, which was expected from the estimates with the ultrasounds. 19 were mature. Because of my dude's morphology, we used ICSI to fertilize, and 16 ended up fertilizing. The clinic was clear that typically only half of fertilized eggs make it to blastocyst, and that they only freeze high quality embryos, but we ended up with 14 embryos. They all were frozen because during retrieval Dr. Robertshaw identified an issue that required surgery. Immediately after surgery I started estrogen to begin a frozen embryo transfer procedure, then injectable progesterone. My husband and I insisted on 2 embryos, even though Dr. Robertshaw was very clear about the likelihood of twins. We had a positive blood test, then another to confirm, and we had two teeny heartbeats on ultrasound a couple weeks later. We've been discharged to an ob. So in conclusion, one round of IVF, one pregnancy with twins resulting, 12 embryos remaining in storage.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie)
Lynzie was very organized and an excellent communicator. She was a kind and warm face to interact with throughout the experience. Though everyone we interacted with was kind and professional, it was very nice to see the same face consistently.
Describe your experience with Bethesda Fertility Center (closed).
All of the staff were incredibly knowledgeable and helpful, the facilities were clean and many of the offices and bathrooms were nicely decorated. They use an app to communicate treatment information and for "non-urgent" communication, and at first I thought it was maybe overkill, but I actually really enjoyed it -it gave me easy access to ask questions and especially when dosage instructions are changing daily, it was very handy.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
I've met my insurance out-of-pocket maximum, which is 5500, plus another 3000 or so in medication. This is for a round of IVF with one FET, and includes required diagnostic tests such as the SIS, as well as an MRI with contrast and an outpatient surgery.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
Dr. Robertshaw was very clear that a single embryo would probably be successful given my age and no history of failure to implant, and said that she'd recommend one embryo. Nevertheless, she recognized that we were a-ok with the possibility of twins (it's been 5 years... we figured we'd have 2 by now, anyway) and let us go for it.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, 1 Egg Frozen
NPS
10
NPS
10
Age 37 - 38
1 Egg Freezing
Diminished Ovarian Reserve
European
Income $50K - $99K
Teacher
1st of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Robertshaw was extremely kind, compassionate, and helpful. She was understanding and answered all of my questions, especially when I was worried or had concerns. I felt very supported. I would have liked to continue treatment there, but they didn’t know what to try next with my poor outcomes...extremely kind and helpful, and so supportive knowing it is such a sensitive and delicate. They were very in tune that it was difficult emotionally, especially when not getting the hoped for outcome.
This [Bethesda Fertility Center] is a smaller and very personal clinic. I always felt like a human here and like my journey mattered. At my very first appt, I will never forget one of the nurses telling me that she would always be there for me, no matter where my journey may leave...[nurse] Tiffany was assigned to me and seriously was like my guardian angel. She could not have been more kind and compassionate and loving, especially when I sat there crying about poor results.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw was extremely kind, compassionate, and helpful. She was understanding and answered all of my questions, especially when I was worried or had concerns. I felt very supported. I would have liked to continue treatment there, but they didn’t know what to try next with my poor outcomes.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Expect very compassionate care.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Everyone in the office was extremely kind and helpful, and so supportive knowing it is such a sensitive and delicate. They were very in tune that it was difficult emotionally, especially when not getting the hoped for outcome.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
I have diminished ovarian reserve. I started on Clomid, then shots of Lupron, along with other injections. My body did not respond extremely well and at the time of retrieval, we thought I’d get 5 eggs. In the end only 3 were retrieved and one was able to be frozen. Several months later, we tried to start a cycle with Estrace priming, in which I grew a cyst. A few weeks after that, we tried another cycle, but again my eggs were not growing and it seemed like I wouldn’t really get any. At that point, I was told (very kindly), that they did not have any other ideas and that I could get a second opinion.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Tiffany )
Tiffany was assigned to me and seriously was like my guardian angel. She could not have been more kind and compassionate and loving, especially when I sat there crying about poor results.
Describe your experience with Bethesda Fertility Center (closed).
This is a smaller and very personal clinic. I always felt like a human here and like my journey mattered. At my very first appt, I will never forget one of the nurses telling me that she would always be there for me, no matter where my journey may leave.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
Around $5000 for retrieval, not including monitoring and blood work, or medications
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
N/a
What specific things went wrong at Bethesda Fertility Center (closed)?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Bethesda Fertility Center (closed).
When trying to get my charts sent to another clinic for a second opinion, it was taking over a month (ended up having to cancel my second opinion appt bc they hadn’t gotten my charts yet), so I ended up having to just go pick them up in person myself to ensure I had them in time for my appt.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
1 IVF
1 Egg Freezing
1 Embryo Freezing
Donor Sperm
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robertshaw, is compassionate. She is not only educated, she listens to her patients. I never felt rushed when I was with her. I met with her several times before making a decision, she did not put any pressure on me, each time, as it was a lot of money and a big decision to do on my own. But I cannot say enough about the person she is and the doctor she is. I know God sent me her!
[Bethesda Fertility Center] Clinic is great, it is an inviting place. You can call the office at any time, and have the most professional staff member work with you and everyone there is so delightful. It really made the visits easy. The waiting area is very clean, as well as the clinic. Everyone was super inviting and professional...I was in great hands with Dr. Robertshaw's other staff members. All of the nurses at the office were fantastic during the retrieval process as well.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw, is compassionate. She is not only educated, she listens to her patients. I never felt rushed when I was with her. I met with her several times before making a decision, she did not put any pressure on me, each time, as it was a lot of money and a big decision to do on my own. But I cannot say enough about the person she is and the doctor she is. I know God sent me her!
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
To ask as many questions as you want. She will answer all of them and calm your fears if you have any.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
The first time I met Dr. Robertshaw, she spent over an hour with me. Talking about the process and listening to my fears, answering all my questions. I visited three different fertility doctors in Cincinnati and she was the only one who took the time to treat me like a human and really get to know my story.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
I went through two cycles. The drugs were based on the fact that I was doing this on my own and she had a lot of care for me in that sense. She always explained what they would do and why. The first cycle, we tried Estrace, but I wasn't ready, so she canceled it and the next go around, we tried Estrace and Viagra, and my uterus was ready to go!
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie Hogan)
Lynzie was my main nurse from day one. When Lynzie was out, I was in great hands with Dr. Robertshaw's other staff members. All of the nurses at the office were fantastic during the retrieval process as well. But Lynzie Hogan was my nurse over the last year a half. She is the best. She always got back to me, she talked to me when I needed her to, and she walked me through everything. I would not be where I am in this process without her. She is just simple wonderful!
Describe your experience with Bethesda Fertility Center (closed).
Clinic is great, it is an inviting place. You can call the office at any time, and have the most professional staff member work with you and everyone there is so delightful. It really made the visits easy. The waiting area is very clean, as well as the clinic. Everyone was super inviting and professional.
Describe your experience with your monitoring appointments at Bethesda Fertility Center (closed).
The best part about Bethesda and Dr. Robertshaw and her staff is that they knew my situation. I did some appointments locally, but I had to relocate for a job so they worked with me and scheduling my monitoring appointments in North Carolina. They were fast with orders and results. It was quite the process for them, but it made such a difference for me to have them care so much and keep me as a patient.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
I received statistics for the number of embryos that I transferred and we made a decision together. We changed it from one to two, and one ended up taking.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2023, Successful
NPS
10
NPS
10
Age 30
1 IVF
Male Factor
European
Teacher
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
If I could send everyone to Dr. Robertshaw, I would without hesitation. Dr. Robertshaw is kind, warm, and extremely knowledgeable. I always felt confident in my care and my plan. This speaks volumes about Dr. Robertshaw during IVF because IVF can be stressful to navigate. My husband and I will be returning to Dr. Robertshaw the next time we want to grow our family...empathetic and also was ready to celebrate alongside us
This clinic [Bethesda Fertility Center] is full of strengths as a result of the amazing team they have. From the moment you walk in you feel greeted and welcomed. I knew exactly who to contact for different types of questions. The online platform they use was easy to navigate. I was provided with clear communication and exceptional care. My only advice is to choose this clinic for your fertility needs...I was provided with a clear breakdown of costs before starting our IVF cycle.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
If I could send everyone to Dr. Robertshaw, I would without hesitation. Dr. Robertshaw is kind, warm, and extremely knowledgeable. I always felt confident in my care and my plan. This speaks volumes about Dr. Robertshaw during IVF because IVF can be stressful to navigate. My husband and I will be returning to Dr. Robertshaw the next time we want to grow our family.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Trust her fully and know that you are in good care.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw took the time to get to know me as a person, not just another person coming to the office. Dr. Robertshaw was empathetic and also was ready to celebrate alongside us. I have no doubt she cares about me and my husband as people.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
Since I was being closely monitored, my dosages and medications used were changed throughout the process of IVF. These changes yielded successful results during our egg retrieval and transfer.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Tiffany Smith)
Tiffany provided us with a specific calendar that outlined the medications and times we should take them. This provided us with the ability to understand our plan throughout the whole process. Tiffany responded to all my (many many) questions, no matter how big or small. She always made me feel like she cared about me as a person.
Describe your experience with Bethesda Fertility Center (closed).
This clinic is full of strengths as a result of the amazing team they have. From the moment you walk in you feel greeted and welcomed. I knew exactly who to contact for different types of questions. The online platform they use was easy to navigate. I was provided with clear communication and exceptional care. My only advice is to choose this clinic for your fertility needs.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
I was provided with a clear breakdown of costs before starting our IVF cycle.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 41 - 42
2 IUI
Income $50K - $99K
Sales Representative
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
My experience with Dr. Robertshaw was very positive. She explained to me every step so that I could understand and was always upbeat and personable. She got back to me via phone call or email with any questions or concerns typically within a few hours. I had a great experience...We ended up using 4 IUI's all together but her plan says, if you don't get pregnant after these times then you need to think of possibly doing IVF. The last time we did the clomid, shot and then had an U/S it showed I had 6 eggs available. She said, "if this doesn't work, I strongly suggest an IVF procedure". I would love to do IVF but with it not being 100% becoming pregnant then its hard to spend the money for IVF especially during hard times.
The IUI was $450, the shot was $100 the meds were $70 [at Bethesda Fertility Center]...And then office visit was a couple hundred dollars or more. The whole procedure/appointment was roughly 900-1000 each time...They take the time and listen to you and will respond to you quickly...They will help you in any way that they can and explain it to you in the best possible way (including drawing pictures)
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
My experience with Dr. Robertshaw was very positive. She explained to me every step so that I could understand and was always upbeat and personable. She got back to me via phone call or email with any questions or concerns typically within a few hours. I had a great experience.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
I would just listen to what she has to say and make sure you ask questions if you don't understand.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
She was so compassionate and really was very informative and was upfront and honest. She put a great game plan into place and basically said, let's do 3 rounds of IUI but then you have to decide if you want to keep going or do IVF. She said IVF would be my best option considering how many eggs I had in reserve. Unfortunately, the IVF procedures is way out of my league as far as being able to pay for this sort of treatment when it isn't guaranteed.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
We ended up using 4 IUI's all together but her plan says, if you don't get pregnant after these times then you need to think of possibly doing IVF. The last time we did the clomid, shot and then had an U/S it showed I had 6 eggs available. She said, "if this doesn't work, I strongly suggest an IVF procedure". I would love to do IVF but with it not being 100% becoming pregnant then its hard to spend the money for IVF especially during hard times.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Tracy)
They were so prompt of getting back to me with my calls and emails. They showed excellent patient care and got me all the information that I need,.
Describe your experience with Bethesda Fertility Center (closed).
They take the time and listen to you and will respond to you quickly. I would do all that they are asking you to do whether it is to eat healthy, take vitamins, etc. do what they are asking you to do. But, if you have questions, please ask them. They will help you in any way that they can and explain it to you in the best possible way (including drawing pictures)
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
The IUI was $450, the shot was $100 the meds were $70 And then office visit was a couple hundred dollars or more. The whole procedure/appointment was roughly 900-1000 each time.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
This was not discussed
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 27
1 Egg Freezing (cancer)
1 Embryo Freezing (cancer)
Cancer
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Robertshaw] took all the time in the world to answer my questions and to make sure I was making the right choice for me, which had a huge impact on me and let me know I was in the right hands. I didn't feel pressured at all, and she got me in the next day know my situation. She is an amazing doctor...Dr. Robershaw and Dr. Reynolds are both amazing, each one treated me as a doctor and helped me with the situation I was going threw, they never made me feel like I was stuck in anything and that the choice was ultimately mine...pulled me in and let me know how soon I would have to start treatments based off of my situation, from there she was on hand for questions at anytime. Dr. Reynolds did my surgery, and changed my trigger shots and surgery date when it was discovered I was producing eggs and they were growing at a good rate. She really paid attention to my body and what it was doing and made a plan that was suited for me.
Every single one of the nurses here [at Bethesda Fertility Center] are beyond wonderful and really care about their patients. Lynzie Hogan, went beyond and above for all the questions I had, and answered all of my calls (bless her for doing so). Liz Wilson helped me find funding to help discount the medications when my insurances backed out. Colleen Brooks is unbelievable at her job and is one of the nicest human beings I have ever met, she really cares. My insurances has been giving them a hard time and she has been going back and forth on the process and letting me know updates. She is beyond wonderful.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robershaw and Dr. Reynolds are both amazing, each one treated me as a doctor and helped me with the situation I was going threw, they never made me feel like I was stuck in anything and that the choice was ultimately mine.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
feel comfortable enough to ask all questions that you have. no question is a dumb one in her eyes, she will take the time and be honest and speak with you about any questions or concerns you may have, and leave the choice ultimately up to you.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
She took all the time in the world to answer my questions and to make sure I was making the right choice for me, which had a huge impact on me and let me know I was in the right hands. I didn't feel pressured at all, and she got me in the next day know my situation. She is an amazing doctor.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
Dr. Robershaw pulled me in and let me know how soon I would have to start treatments based off of my situation, from there she was on hand for questions at anytime. Dr. Reynolds did my surgery, and changed my trigger shots and surgery date when it was discovered I was producing eggs and they were growing at a good rate. She really paid attention to my body and what it was doing and made a plan that was suited for me.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Every single one of the ladies that works here are AMAZING, Lynzie Hogan went beyond and above for my treatment)
Every single one of the nurses here are beyond wonderful and really care about their patients. Lynzie Hogan, went beyond and above for all the questions I had, and answered all of my calls (bless her for doing so). Liz Wilson helped me find funding to help discount the medications when my insurances backed out. Colleen Brooks is unbelievable at her job and is one of the nicest human beings I have ever met, she really cares. My insurances has been giving them a hard time and she has been going back and forth on the process and letting me know updates. She is beyond wonderful.
Describe your experience with Bethesda Fertility Center (closed).
This clinic strengths: Your questions will be answered, a plan will be tailored to you, you will be listed to, every worker here cares about what they do and you. Even for just a consult they will listen and let you know facts, and courses of treatment, and they want to be sure they you pick the best course of treatment for your self, even if you decide this is not for you. I cannot think of any weakness.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
this is still pending, with my insurance.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 35 - 36
4 IUI
Unexplained
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Isela Robertshaw] takes her time during appointment. She listens to all concerns and addresses them. She will tell you what she thinks and then will listen to how you feel and think. I never feel rushed...takes time to ask how you are doing and give support...Letrazole mostly, ovidrel, and either timed intercorse or iui (depending on if spouse was available to get to clinic). We did this off and on for over a year
I believe Dr Robertshaw is extremely compassionate and caring & I believe the staff [at Bethesda Fertility Center] to be as well. I have had no issues getting appointments but if I had to give anything a negative it would be my wait time occasionally has been long but that’s my only complaint. I would recommend this clinic to my sister or dearest friend...If you have to leave a message even on a weekend they would get back with you usually that day or the next.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr Robertshaw is a 10 out of 10 doctor. Infertility is a lonely time, it’s a difficult time, & she takes time to ask how you are doing and give support. She listens, is genuine, & truly cares. She shows her concern, is honest, & wants nothing but the best for her patients.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Just be honest and tell her your goals and she will listen and do her best to get you there.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr Robertshaw takes her time during appointment. She listens to all concerns and addresses them. She will tell you what she thinks and then will listen to how you feel and think. I never feel rushed.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
Letrazole mostly, ovidrel, and either timed intercorse or iui (depending on if spouse was available to get to clinic). We did this off and on for over a year.. can’t remember outside of that.
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
I never had any issues. If you have to leave a message even on a weekend they would get back with you usually that day or the next. Always work you in and never have to wait long for an appointment.
Describe your experience with Bethesda Fertility Center (closed).
Or experience has been really good. I believe Dr Robertshaw is extremely compassionate and caring & I believe the staff to be as well. I have had no issues getting appointments but if I had to give anything a negative it would be my wait time occasionally has been long but that’s my only complaint. I would recommend this clinic to my sister or dearest friend. It is a great place. I hope we get to the end of this and bring home a baby soon.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
I have no insurance coverage for infertility so paying out of pocket for procedures it is manageable. We have not done IVF only IUI.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 31 - 33
4 IUI
2 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I have never experienced a doctor like Dr. Robertshaw. She was so sincere and compassionate and took her time to really explain everything to me and my husband during our almost 3 year battle with infertility. In that time, she never once made me feel like a number or a science experiment. She even personally called me a couple times to check in, and even answered some questions on a weekend after I was released from her care.
The [Bethesda Fertility Center] nursing staff was incredible. They were very understanding and compassionate. My two nurses I had for my retrieval’s and transfers were beyond wonderful, I’m so thankful for them...Each IUI was $350 and trigger shot was $100...Their communication was great. No matter what member of staff I spoke to, I felt my questions were always answered very quickly, whether I received a phone call from them or an email, it was always received in a timely manner. I truly don’t know any weaknesses the clinic had, my experience from start to finish was wonderful.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Struggling with infertility is a scary feeling, and I felt very alone; but from the very first appointment meeting Dr. Robertshaw, I finally felt like someone understood my pain. She immediately jumped in and had blood work done and tests ran, and a plan to move forward. Any setback I had during all my rounds of treatment, she always showed warmth and compassion and I will forever be grateful to her. I’ve never experienced doctor care like hers and I don’t think I ever will again. Infertility is awful, but having her as my doctor made it so much easier.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Don’t be afraid to ask any questions you can think of, she will go into great detail with her answers and never make you feel like your questions or fears aren’t valid.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
I have never experienced a doctor like Dr. Robertshaw. She was so sincere and compassionate and took her time to really explain everything to me and my husband during our almost 3 year battle with infertility. In that time, she never once made me feel like a number or a science experiment. She even personally called me a couple times to check in, and even answered some questions on a weekend after I was released from her care.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
I can’t remember all of them but during a round of ivf we decided to do an era test (because of previous losses) which indicated I would need an extra day of progesterone, we also added recurrent loss blood work. (Through this I found I have the MTHFR gene mutation) Besides the gene mutation, nothing showed up on my blood work that would indicate a problem, such as a blood clotting disorder. She decided to try to keep me on blood thinners and do an immune protocol for my 4th Ivf transfer and it worked. I now have a very happy and healthy baby boy, who just turned a year old!
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie )
The nursing staff was incredible. They were very understanding and compassionate. My two nurses I had for my retrieval’s and transfers were beyond wonderful, I’m so thankful for them.
Describe your experience with Bethesda Fertility Center (closed).
Their communication was great. No matter what member of staff I spoke to, I felt my questions were always answered very quickly, whether I received a phone call from them or an email, it was always received in a timely manner. I truly don’t know any weaknesses the clinic had, my experience from start to finish was wonderful.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
Each IUI was $350 and trigger shot was $100. We did 4 rounds of IUI. I can’t remember the cost of ivf, we were fortunate enough to have some of it covered under insurance.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
6
NPS
6
Age 32 - 33
5 IUI
1 IVF
European
Income $50K - $99K
Teacher
1st of 2 Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Robertshaw] answered all my questions but when it came down to doing the things she said she was going to do, that just didn't happen. She told me to email her anytime but I never got responses. ... She was very kind and understanding. ... My dr wanted to just do 1 embryo because I was young and healthy but we ended up doing 2. ... My dr wanted to just do 1 embryo because I was young and healthy but we ended up doing 2. First because it was a different doctor that did my transfer and secondly, because I only had 2 good looking embryos.
They [Bethesda Fertility Center] are friendly and welcoming. They really need to do better with getting back with their patients. Especially when a patient has just had an incredibly devastating experience. They said nice things and promised to help but then didn't get back to me for months. ... I didn't know there was something called a guarentee program and I feel like I got screwed. ... I had quite a few different nurses. Most were very kind and communicated well.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
She was very kind and understanding. She answered all my questions but when it came down to doing the things she said she was going to do, that just didn't happen. She told me to email her anytime but I never got responses.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Make sure you go into it knowing all the possible outcomes. I didn't know there was something called a guarentee program and I feel like I got screwed. I took out a personal loan to afford 1 round of IVF and now that that didn't work I have to figure out how to come up with a ton more money.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
She took the time to answer any questions and showed compassion during emotional times.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
I started with taking birth control. Then had my baseline ultrasound. Things looked good so I started my injectable medications and did that for 9 days. I wasn't growing very many follicles about half way in so she upped my dosage and I started to respond better. I triggered on day 10 and then had my retrieval on day 12. Another doctor completed that procedure as Robertshaw was out of town. I was updated the day after retrieval, day 3 and day 5 as to how everything was progressing. I had a 5 day fresh transfer of 2 embryos. And then found out that none of my other embryos made it to freeze. I did not get pregnant and was left heartbroken and broke.
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
I had quite a few different nurses. Most were very kind and communicated well.
Describe your experience with Bethesda Fertility Center (closed).
They are friendly and welcoming. They really need to do better with getting back with their patients. Especially when a patient has just had an incredibly devastating experience. They said nice things and promised to help but then didn't get back to me for months.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
Each IUI was about $300. And the IVF all together was about $13,000. That's minus the meds for the IUI's and the donor sperm that I was using.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
My dr wanted to just do 1 embryo because I was young and healthy but we ended up doing 2. First because it was a different doctor that did my transfer and secondly, because I only had 2 good looking embryos.
6
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
8
Age 28
1 Fertility Medications
Male Factor
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She [Dr. Robertshaw] is a very compassionate doctor with great bed side manner. Also, takes the time to ask questions and explains things . Also, very receptive to emails and responses are quick. She details the plan, provides treatment options, without trying to steer one way or the other...She also provides treatment options and doesn’t try to push straight to one set type of treatment. Her level of care is great too, shows confide in finding a solution. For us it’s 2ndary infertility, MFi, so trying to make the pieces of the puzzle fit again to be able to conceive.
Compassionate and good communication. Also flexible I need certain hours for ultrasounds for monitoring and they [Bethesda Fertility Center] worked around my work schedule to accommodate. Also, get back with you for your results quickly without having to follow up yourself...So far with all diagnostic work and one round of femara and trigger after insurance $1,000. I believe cost of ivf is between $10,000-20,000
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
So far everything has been great. Questions are answered each step of the way by her. She also provides treatment options and doesn’t try to push straight to one set type of treatment. Her level of care is great too, shows confide in finding a solution. For us it’s 2ndary infertility, MFi, so trying to make the pieces of the puzzle fit again to be able to conceive.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Just Ask lots of questions
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
She is a very compassionate doctor with great bed side manner. Also, takes the time to ask questions and explains things . Also, very receptive to emails and responses are quick. She details the plan, provides treatment options, without trying to steer one way or the other.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
So far diagnostic work and timed intercourse with femara. Results: so far ovulated but no bro yet.
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
Great and compassionate
Describe your experience with Bethesda Fertility Center (closed).
Compassionate and good communication. Also flexible I need certain hours for ultrasounds for monitoring and they worked around my work schedule to accommodate. Also, get back with you for your results quickly without having to follow up yourself.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
So far with all diagnostic work and one round of femara and trigger after insurance $1,000. I believe cost of ivf is between $10,000-20,000
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
We have not gotten to that point but did discuss the risks of both options.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
9
NPS
4
Age 30 - 31
2 IVF
Male Factor
PCOS
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Unsuccessful
First cycle [with Dr. Isela Robertshaw]- fresh transfer with ICSI - hyperstimulated with 50+eggs, two day 3 embryos transferred Second cycle- frozen transfer with ICSI, hyperstimulated 50+ eggs, two day 3 transferred...Great bedside manner, you really felt like she was on your team and felt everything you were feeling...I feel like she didn’t adjust enough after the 1st failed cycle. I feel like the second was rushed. I don’t think my meds were lowered enough. Each cycle I hyperstimulated. I believe the high number of eggs really effected the quality of them.
[Billing at Bethesda Fertility Center is a] major weakness. We would pay monthly and she would forget we paid. Price kept changing. They also seem very unorganized. But their major strength is their nurses!!!! So wonderful. Their waiting room was always jammed packed...Nurses here are AMAZING expeciialy heather. Heather was so warm and compassionate and the best at explaining everything.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Her bedside manner is a big strength of hers but I feel like she didn’t adjust enough after the 1st failed cycle. I feel like the second was rushed. I don’t think my meds were lowered enough. Each cycle I hyperstimulated. I believe the high number of eggs really effected the quality of them.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Make sure you speak up and voice any concerns or confusion. Also make sure you are clear on all instructions before heading into your trigger. Don’t feel bad for calling after hours even if they make it seem like you are a hassle.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Great bedside manner, you really felt like she was on your team and felt everything you were feeling
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
First cycle- fresh transfer with ICSI - hyperstimulated with 50+eggs, two day 3 embryos transferred Second cycle- frozen transfer with ICSI, hyperstimulated 50+ eggs, two day 3 transferred
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Heather! )
Nurses here are AMAZING expeciialy heather. Heather was so warm and compassionate and the best at explaining everything.
Describe your experience with Bethesda Fertility Center (closed).
BILLER!!!!!!!! Is their major weakness. We would pay monthly and she would forget we paid. Price kept changing. They also seem very unorganized. But their major strength is their nurses!!!! So wonderful. Their waiting room was always jammed packed.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
16,000 for once cycle
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
I pushed for multiple and I’m glad I did even though the outcome was negative. She is really into only transferring one.
9
Doctor
Isela Robertshaw
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
4
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 28 - 29
3 IUI
1 IVF
Male Factor
PCOS
European
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Protocol with Dr. Isela Robertshaw] First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob...She was kind, energetic and always so positive... Polite and professional. She always knew every answer to every question. I would see her again if we decide to do it again. I have already suggested to a friend to go to Bethesda
they had payment plans [at Bethesda Fertility Center]...No weaknesses. Highly suggest to anyone wanting to take this step. Professional and polite. Gave you all the information you need and allowed you to make decisions with suggestions along the way. Always available...First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her [Dr. Robertshaw's] suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
She was amazing. I highly suggest seeing her. Polite and professional. She always knew every answer to every question. I would see her again if we decide to do it again. I have already suggested to a friend to go to Bethesda.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Be prepared for anything. Relax she knows what she is doing. Give her all your trust
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
She was kind, energetic and always so positive
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Tracey and liz)
Polite and professional
Describe your experience with Bethesda Fertility Center (closed).
No weaknesses. Highly suggest to anyone wanting to take this step. Professional and polite. Gave you all the information you need and allowed you to make decisions with suggestions along the way. Always available
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
I was lucky to have great insurance that helped pay. Otherwise they had payment plans
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
She gave me the option
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
9
Age 35 - 36
1 IVF
1 Embryo Freezing
Unexplained
Income $200K - $499K
Accountant
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Robertshaw is a great listener, seeks to understand any/all symptoms to help discuss treatment options. She takes the time to answer all questions and is candid in her responses and opinions. She took the burden of stressing about infertility off of my shoulders, and I truly trusted that I was in good hands with her recommended treatment.
Nursing staff [at Bethesda Fertility Center] was very attentive and gave the feeling that they were personally invested in your success.... Great staff, very friendly and helpful. Walking through the financing with someone that knew the details was great. The only con was that sometimes appointment wait times were long (~15-20 min), as they prioritize the IVF and IUI patients given the urgent needs that they have during their cycles.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr Robertshaw is a great listener, seeks to understand any/all symptoms to help discuss treatment options. She takes the time to answer all questions and is candid in her responses and opinions. She took the burden of stressing about infertility off of my shoulders, and I truly trusted that I was in good hands with her recommended treatment.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Personally called to check up on me, I never felt rushed, very empathetic and thorough with every appointment.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Deanna)
Nursing staff was very attentive and gave the feeling that they were personally invested in your success.
Describe your experience with Bethesda Fertility Center (closed).
Great staff, very friendly and helpful. Walking through the financing with someone that knew the details was great. The only con was that sometimes appointment wait times were long (~15-20 min), as they prioritize the IVF and IUI patients given the urgent needs that they have during their cycles.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
IUI and IVF procedures, embryo freezing, monitoring ultrasounds, doctor visits, blood work.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
She did not want to transfer more than 2 embryos, which is what we ended up doing. If PGS had been used, she prefers to transfer only 1 to minimize risk but is open to patient input.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 29 - 30
1 Egg Freezing
1 Embryo Freezing
Unexplained
Middle Eastern
Income $100K - $199K
Operations
1st of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From the first visit when i saw doctor Robertshaw i knew she’s the right one, i knew she is one who’s going to make our dreams come true and yet she absolutely did. such a fantastic job very professional and kind she’s sweet and knows how i feel and my pain. i did work from the first IVF treatment. I can’t thank her enough...treated us like we were very special people...
the entire [Bethesda Fertility Center] staff is so kind and professional but [nurse] Lynzia Hogan she did amazing Job with everything she’s nice and kind helped me with all my weird and nonsense questions. very organized and sweetheart...no weakness at all they’re very strong team they’re amazing hard working. trihealth need to recognize this team and reward them for their amazing and professional job they bring life they make our dreams come true
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
From the first visit when i saw doctor Robertshaw i knew she’s the right one, i knew she is one who’s going to make our dreams come true and yet she absolutely did. such a fantastic job very professional and kind she’s sweet and knows how i feel and my pain. i did work from the first IVF treatment. I can’t thank her enough. bless her heart ❤️
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Keep that positive smile on you. that give us hope..
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr Robertshaw treated us like we were very special people and very kindly
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie Hogan)
the entire staff is so kind and professional but Lynzia Hogan she did amazing Job with everything she’s nice and kind helped me with all my weird and nonsense questions. very organized and sweetheart. they have no idea how much they helped me with this process dealing with this group of team was part of my treatment i did really makes it easier and possible. thank you so much god bless you and bless your family
Describe your experience with Bethesda Fertility Center (closed).
no weakness at all they’re very strong team they’re amazing hard working. trihealth need to recognize this team and reward them for their amazing and professional job they bring life they make our dreams come true
Describe your experience with your monitoring appointments at Bethesda Fertility Center (closed).
clean and simple rooms are always ready for us and clean
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
I was lucky to have an insurance to cover my cost of doing the ivf
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
i don’t have any comments she did everything in a professional way and what best for us
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 35
2 IVF
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Doctor Robertshaw was a kind and compassionate doctor....explained everything she was doing and the expectations...was blunt and didn’t sugarcoat anything...didn’t give us unrealistic expectations...kindness and understanding...talked to us in a way we understood without us feeling like we were being talked down to.
[Bethesda Fertility Center] was extremely friendly and organized...were kind and compassionate and told us everything to expect...understood our needs and helped work around our work schedule...explained everything in a way we would understand...Tiffany was amazing and answered any questions
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Doctor Robertshaw was a kind and compassionate doctor. She explained everything she was doing and the expectations. If we had questions she answered without hesitation. She was blunt and didn’t sugarcoat anything which made us understand things far easier and didn’t give us unrealistic expectations. We enjoyed her kindness and understanding. She talked to us in a way we understood without us feeling like we were being talked down to.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Ask as many questions as you see fit. She is easy to talk to and understand.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
During treatment, the doctor explained everything in a way that we would understand but not talking down to us. She walked us through the process and explained it every step of the way. She was kind and caring and made sure we knew what to expect.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Tiffany Smith)
Tiffany was amazing and answered any questions I had very quickly. She was kind and helpful
Describe your experience with Bethesda Fertility Center (closed).
The clinic was extremely friendly and organized. They were kind and compassionate and told us everything to expect. They understood our needs and helped work around our work schedule. They explained everything in a way we would understand and answered any questions we had.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
The cost was around $8,000 without insurance. Medication was around $2,500.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 33 - 35
1 IVF
Unexplained
Income $100K - $199K
Consultant
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr.Robertshaw is a great doctor and a great communicator. I felt that she always had my best interest in mind, she’d answer all the questions my husband and I had. Additionally, she helped me understand some other tests I had with my primary physician, whether they had any impact on my treatment. I really appreciate her...I always felt heard and understood by the doctor, my questions were answered and they were there for me.
The coordination of everyone [at Bethesda Fertility Center] is really good, every team member I met was really nice: from scheduling coordinators, to nurses and doctors. I felt that everyone cared that the outcome of the procedures was the best it could be...Dr.Robertshaw is a great doctor and a great communicator. I felt that she always had my best interest in mind, she’d answer all the questions my husband and I had. Additionally, she helped me understand some other tests I had with my primary physician, whether they had any impact on my treatment. I really appreciate her!
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr.Robertshaw is a great doctor and a great communicator. I felt that she always had my best interest in mind, she’d answer all the questions my husband and I had. Additionally, she helped me understand some other tests I had with my primary physician, whether they had any impact on my treatment. I really appreciate her!
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Be open and ask questions
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
I always felt heard and understood by the doctor, my questions were answered and they were there for me.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie Hogan)
Everyone was excellent
Describe your experience with Bethesda Fertility Center (closed).
The coordination of everyone is really good, every team member I met was really nice: from scheduling coordinators, to nurses and doctors. I felt that everyone cared that the outcome of the procedures was the best it could be
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 33
1 IVF
1 Embryo Freezing
Male Factor
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robertshaw is kind, a great listener, and deeply cares for her patients...genetic disorder carrier...guided us along the way and made recommendations when they were needed...takes the time to make you feel welcome, cracks a joke when it is warranted, and makes everyone in the room feel comfortable.
[Bethesda Fertility Center] was great...were times when they were running behind schedule, so take a snack and headphones...never waited longer than 30 minutes, but did have a few appointments that were 20-30 minutes behind...entire staff was very helpful...saw 3 nurses throughout my retrieval and transfer
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw is kind, a great listener, and deeply cares for her patients. Because of our genetic disorder carrier status we were grateful to be completing an IVF cycle, rather than trying for a natural pregnancy. She guided us along the way and made recommendations when they were needed.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Share your full history. I was on the wrong birth control (prescribed by my OBGYN) which resulted in unpredictable cycles. Dr. Robertshaw changed my medication which resulted in a successful IVF cycle delayed only one week due to a large cyst.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw takes the time to make you feel welcome, cracks a joke when it is warranted, and makes everyone in the room feel comfortable.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
Egg retrieval protocol: Gonal F 250iu Menopur 1 vial Cetrotide HCG trigger 10,000 iu Transfer Protocol: Birth control (stopped before transfer cycle) Lupron 10 units for 3 weeks Doxycycline 100mg 2x daily 7 days Estrace Aspirin Medrol (6 days before transfer) PIO injections, 1 mL, beginning 6 days before transfer
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie)
The entire staff was very helpful. If my primary nurse had a full schedule, a secondary nurse would step in and assist. I saw 3 nurses throughout my retrieval and transfer. I frequently sent questions in my patient portal and had a response within an hour.
Describe your experience with Bethesda Fertility Center (closed).
Overall the clinic was great. There were times when they were running behind schedule, so take a snack and headphones. I never waited longer than 30 minutes, but did have a few appointments that were 20-30 minutes behind.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
I had insurance coverage, therefore my costs were minimal compared to most. I spent roughly $3,000 for retrieval and transfer, and $1,000 for medications
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
We had 1 healthy embryo after PGT-A and PGT-M therefore it was strongly advised only to implant the PGT normal embryo
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 30
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robertshaw took time to go over every detail of it. We had an in-person consultation, then a virtual appointment once we had watched all of the learning modules and read the consent forms. She discussed the science as well as the ethics with us, and went through various options for us to consider before starting. We really felt like any concern we had was taken seriously by her. One strength of Dr. Robertshaw (that I had been prepared for due to reading other reviews) is she takes her time with her patients. We never felt like she rushed through appointments with us, like most doctors do.
The [Bethesda Fertility Center] clinic is great and seems to run like a well-oiled machine. We enjoyed our interactions with everyone there (receptionist, phlebotomists, nurses, doctors). We like the app they use, the integrated medication reminders, and the easy methods to communicate with the nurses and doctors (messages or phone calls). One aspect of the clinic that was great at times, and difficult at other times, was the way appointments are scheduled. There seem to be windows of time when they schedule various types of appointments
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Before we started our IVF journey, Dr. Robertshaw took time to go over every detail of it. We had an in-person consultation, then a virtual appointment once we had watched all of the learning modules and read the consent forms. She discussed the science as well as the ethics with us, and went through various options for us to consider before starting. We really felt like any concern we had was taken seriously by her. One strength of Dr. Robertshaw (that I had been prepared for due to reading other reviews) is she takes her time with her patients. We never felt like she rushed through appointments with us, like most doctors do. She gave us information, asked if we had questions, took time to answer our questions fully, shared her personal experiences if they related to ours, and made just a little small talk. It felt easy to ask her questions, no matter how small or dumb they seemed. A small, but maybe related, con is that sometimes we had long wait times for appointments to start. This only happened 2-3 times, and never when we were there for something urgent. We just tried to plan accordingly for this possibility.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Ask every question you have. She is great in person and she (or a nurse) will reply to messages promptly if you think of questions or concerns at home.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw was always friendly, excited when little things went well, delicate when possible issues arose, and just generally kind to us at all times. She remembered personal details about us and our journey, as did others that we interacted with at the clinic. She and the other staff made it clear that they wanted us to feel completely comfortable with our experiences there, and they succeeded.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
My protocol started with 4 weeks of birth control as I wasn't having regular cycles, then I went back to the clinic for a baseline ultrasound and bloodwork. A few days later, I started Gonal F 300iu and Menopur every evening for 8 days. During that time, I returned to the clinic every 2-3 days for ultrasounds and bloodwork, to monitor my follicle growth and hormone levels. On day 7 of that week, I was started morning injections of Cetrotide which I continued for 3 days, and did my trigger shot in the evening of the third day. 36 hours later, I had my egg retrieval. That evening , I started taking Medrol (continued for 5 days) and the following day, I started 1 mL progesterone injections every morning. 9 mature eggs were retrieved, 8 fertilized (with ICSI), by day 3 only 1 embryo was growing on schedule with 2 more closely behind, and by day 5 it was determined that we only had 1 good embryo (4bb). Assisted hatching was not required. I returned to the clinic on day 6 after egg retrieval and had my transfer. I had bloodwork starting the next week (8 days, 10 days, and 13 days after transfer) to confirm the pregnancy. My progesterone dose was increased to 2 mL each morning, due to low numbers. The increased dose improved my levels. I then had a ultrasound the following week and confirmed formation of a gestational sac (week 6). Later that week, I had significant bleeding and cramps for ~1 hour before it slowed. Dr. Robertshaw had me come in for an ultrasound first thing the next morning, and she determined I had a subchorionic hematoma. I was given instructions to take it easy for a week and drink lots of fluids. I also received a rhogam shot as I have type A- blood. I had some spotting over the next few weeks, but the hematoma had already started to improve by the next ultrasound (week 7). I was discharged from the fertility center at that point and have been treated by my OBGYN since.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie)
Lynzie was great to work with, as were the other nurses we interacted with! She was quick to reply to messages and always answered questions fully. She treated us with compassion and understanding whenever we were concerned or confused about something. We felt comfortable trusting her and the clinic as she was clearly knowledgeable about the protocol and potential issues we might have, and was always quick to consult the doctor and get back to us if she didn't immediately know an answer herself.
Describe your experience with Bethesda Fertility Center (closed).
The clinic is great and seems to run like a well-oiled machine. We enjoyed our interactions with everyone there (receptionist, phlebotomists, nurses, doctors). We like the app they use, the integrated medication reminders, and the easy methods to communicate with the nurses and doctors (messages or phone calls). One aspect of the clinic that was great at times, and difficult at other times, was the way appointments are scheduled. There seem to be windows of time when they schedule various types of appointments (and I'm sure there's logical medical reasons for all of this). For example, bloodwork appointments are in the morning so they can get results the same day, which was great as I could do this first thing before going to work. Ultrasounds to confirm my pregnancy had to be scheduled around 11-12, which was a little pain since we had to leave work for 2 hours to drive (35 min) to the clinic, have the appointment, and drive back to work.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
All of my treatment was covered by my insurance, and I had other unrelated medical expenses during that time, so I met my insurance maximum ($3k) while undergoing this treatment. Otherwise, I was quoted ~$12k for one round of egg retrieval/fertilization/transfer. I got all of my medications from Freedom Pharmacy and with my insurance policy, I was quoted a possible expense of ~$1.5k. However, I paid less than $200 total as I had met my insurance maximum.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
For our situation, Dr. Robertshaw recommended a single embryo transfer. We didn't push for multiples and we only had one good embryo to transfer anyway.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 39
1 IVF
Unexplained
South Asian
Income $50K - $99K
Engineer
2nd of 3 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The first thing that Dr. Robertshaw did was tell us a likely reason why the 2nd IVF failed. It gave us some confidence because now we had a doctor who could tell us a medical reason why we had a failed IVF cycle...She put my wife on a different treatment plan than the antagonistic cycle we had followed for earlier 2 cycles. As we went through the multiple USG sessions, our confidence grew as we found that the number of potential eggs were into double digits for the first time...
The entire nursing staff at Bethesda was wonderful. Lynzie, the primary nurse assigned to us was almost as good as Dr. Robertshaw. She would explain to us in detail the exact same things we would have asked Dr. Robertshaw earlier. And whenever we left her a message on the patient portal, she would respond immediately. It was only on rare occasions that her response was delayed by more than 2-3 hours...Everything was set on a clock, and we never had to reschedule a visit or wait for information from the facility. Yes, we did feel that the OT setup was more reminiscent of a hospital and not a private clinic but for us what mattered was the treatment, the medical staff and definitely the process....
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Isela Robertshaw is literally a Godsend for my wife and me. When we visited her for the first time, we had already undergone 2 failed IUIs and 2 failed IVFs with another renowned fertility center in Cincinnati who were recommended to us by our OBGYN. Both our IVFs had been unsuccessful in yielding satisfactory number of eggs during retrieval, especially the second one in which my wife had been administered with growth hormone. Her AMH results were good for her age of 35 years when we started the treatment, and the clinic was unable to provide any satisfactory reason why the procedure failed. Both times we had only 1 fertilized embryo through ICSI and both times they transferred them on day 3. Unfortunately, neither resulted in successful pregnancy. When we met Dr. Robertshaw for the first time we were really low on confidence and it was like going through the motions, knowing that this was the last time we would try IVF. I cannot describe the pain my wife was undergoing. She went about her life normally but there were instances, especially when we came across happy families in shops and malls, when I could feel the pain in her. I had always been optimistic throughout this journey but after the failed 2nd round of IVF, I was devastated and was contemplating a life without children. The first thing that Dr. Robertshaw did was tell us a likely reason why the 2nd IVF failed. It gave us some confidence because now we had a doctor who could tell us a medical reason why we had a failed IVF cycle. Some may say that she guessed that based on reports she saw but well we wanted that transparency from our earlier doctors, not just a conclusion that it was unexplained infertility. She gave us confidence through every meeting we had that our journey would be successful. And the nursing team (Lynzie in particular) were wonderful in assisting us through the journey. She put my wife on a different treatment plan than the antagonistic cycle we had followed for earlier 2 cycles. As we went through the multiple USG sessions, our confidence grew as we found that the number of potential eggs were into double digits for the first time. And then the biggest relief came on the day of extraction when we could get almost the number of eggs we had seen in our USGs. After that we followed the ICSI and had a very successful return on the embryo count. We had decided earlier that we would do PGT on embryos to be able to have higher chances of implantation this time. That phase of our cycle also went through weel, with the final transfer of 1 embryo bringing us the much-awaited good news in August. Thereafter we met Dr. Robertshaw through till week 8 of my wife's pregnancy and she would explain again every time what she should do and should not. She would sit down beside my wife during the USG and explain in detail what we saw on the screen and allay any doubts and concerns we had on how the embryo was developing. In summary I really do not have words to describe Dr Robertshaw. The fact that she was successful in getting us our first pregnancy is definitely a feather to her cap but more than that we are indebted to her for the excellent counsellor she was in our journey the most difficult times of our journey as a family till date. I sincerely wish that many other couples like us who are struggling to get a medical answer to their pursuit of kids, get doctors like Dr. Robertshaw to help them in their journey.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Please feel free to ask questions. Be thorough to discuss them with Dr. Robertshaw. She never tires from answering all your questions, as many times as you ask them.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr Robertshaw was like a Godsend to my wife and me. When we came to her, we had hit rock bottom in our pursuit of becoming parents. With another fertility clinic in Cincinnati, we had undergone 2 failed IUIs and 2 failed IVFs within a span of 7 months. Dr Robertshaw's manner of speaking to us, giving us confidence that nothing was lost, friendly advice on how we can become parents and telling us every time we went to see her that there was light at the end of the tunnel, did a lot for my wife's confidence. She took time to listen to all our questions, which by now had doubled or trebled because of our anxiety. We would ask her the same questions every time we met her but she would explain to us as if it was the first time. My wife felt so comfortable with her after a couple of visits that we rued not having visited her for our second IVF cycle.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
Dr. Robertshaw changed the antagonistic protocol that had been unsuccessful 2 times and put my wife on a Long Lupron cycle. She did not use any growth hormones unlike the 2nd cycle my wife had. Then she reduced the gap between the trigger shot and egg retrieval from 36 to 34 hours. She had guessed that my wife's 2nd IVF had been unsuccessful because the timing had been messed up that resulted in the eggs ovulating prematurely. We ended up getting 13 eggs, 7 of which survived through day 5 after ICSI. These 7 were frozen and sent for PGT. 5 of them came back as normal. One of them, the best in the lot of 5 was transferred. Dr. Robertshaw said that we should only try with 1. And it was successful.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie Hogan)
The entire nursing staff at Bethesda was wonderful. Lynzie, the primary nurse assigned to us was almost as good as Dr. Robertshaw. She would explain to us in detail the exact same things we would have asked Dr. Robertshaw earlier. And whenever we left her a message on the patient portal, she would respond immediately. It was only on rare occasions that her response was delayed by more than 2-3 hours. I believe the overall success we had working with Dr Robertshaw was partially due to the excellent team sg=he has at Bethesda. They are truly wonderful care providers
Describe your experience with Bethesda Fertility Center (closed).
Since we came to Bethesda from another renowned fertility center, we were expecting certain standards from their staff in handling patients, responding to questions, handling finances. And I would vouch to say that they exceeded everything. They tell patients upfront that they are a small facility and therefore planning is a big part of their routine. I found that this planning definitely helped us. Everything was set on a clock, and we never had to reschedule a visit or wait for information from the facility. Yes, we did feel that the OT setup was more reminiscent of a hospital and not a private clinic but for us what mattered was the treatment, the medical staff and definitely the process. I could not have asked for anything more professional and more equipped than what we received at Bethesda
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
Majority of the cost for the IVF cycle was covered through the insurance. However, I had to cover close to 200 USD for medication, 2000 USD for the PGT and close to another 1500 USD for the IVF process
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
Since we had selected to go with PGT, Dr. Robertshaw had told us that she would be transferring only the best embryo per the protocol of frozen cycle. If that failed only then she would consider transferring 2 in the next cycle
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 25 - 26
4 IUI
Anovulation
Male Factor
PCOS
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robertshaw made my husband and I plan and explained every part to us. I loved how she would put into terms that we could actually understand. She made me feel comfortable at every appointment and made sure that all my questions and concerns were addressed...My first plan was timed intercourse with monitored cycle...we decided it wasn't going to work and went with IUI...My 5th cycle i got pregnant
The building the clinic [for Bethesda Fertility Center] is in had great greeting staff that would tell you where you needed to go if you were unsure and how to get there... The nursing staff was great. They would already have the tools that the doctor needed ready to go for when the doctor came in...For ultrasound and IUI i usually paid 230 and some change
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw made my husband and I plan and explained every part to us. I loved how she would put into terms that we could actually understand. She made me feel comfortable at every appointment and made sure that all my questions and concerns were addressed. Dr. Robertshaw was an amazing doctor!!!
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Don't be afraid to ask any question even if you feel like it is dumb.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw always took the time to answer any questions I had. I never felt rushed during any appointment. She made time to get to know her patients and listen to what I always had to say.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
My first plan was timed intercourse with monitored cycle. This cycle I was given 2 rounds of 7.5 letrozole and 1 10mg before my follicles would grow. I had many ultrasounds this cycle. I also did a trigger shot (ovidril). After this cycle we decided it wasn't going to work and went with IUI. The next 3 cycles I took 1 round of 10mg letrozole followed by ultrasound and did the trigger shot (ovidril). Came in 2 days after the trigger shot to do the IUI. The last cycle was a little different. It was postponed due to Covid 19. After things opened up we did another IUI. I took 10mg letrozole followed by ulrasound and trigger shot (ovidril). Then went 2 days later for IUI. She told me to take a baby apsrin the day after the IUI and to continue taking it. My 5th cycle i got pregnant.
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
The nursing staff was great. They would already have the tools that the doctor needed ready to go for when the doctor came in
Describe your experience with Bethesda Fertility Center (closed).
The building the clinic is in had great greeting staff that would tell you where you needed to go if you were unsure and how to get there. After covid19 hit they did a great job on checking Temps and making sure you had a mask on.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
For ultrasound and IUI i usually paid 230 and some change
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 39 - 41
1 IVF
Tubal Blockage
Black or African-American
Income $100K - $199K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Following the laproscopy [with Dr. Robertshaw] we learned that one tube is partially blocked and one tube fully blocked. I was not ready to undergo IVF so we started a brief treatment of Clomid...We started birth control followed by stimulating hormones however I produced too few eggs again so we cancelled the cycle....At every stage of my treatment, Dr. Robertshaw demonstrated that she cared deeply about achieving a healthy preganancy and my related fears. She listened intently to my questions and responded with not only her research knowledge but with what she would advise a woman to another woman. She hugged me when I needed a hug, encouraged me when I needed a cheerleader, and rejoiced with me when we achieved pregnancy.
Lynzie [nurse at Bethesda Fertility Center] was kind and patient with me! I can't say enough good things. She thoroughly explained every step of every medication and made sure I understood every step of the process in detail...billing lead changed and I found the new lead to be disorganized and unresponsive. Also, she was unnecessarily combative and defensive. There is no reason the billing experience cannot be pleasant. The numbers are what they are. No need for negative emotions on the part of the billing department.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr. Robertshaw was recommended to me by another physician, a friend who I confided in explaining the horrible bedside manner of a fertility doctor from whom I initially sought treatment. My first meeting with Dr. Robertshaw was appropriately lengthy because I had a ton of questions. She explained my suggested treatment protocol at length and the reasons for her suggestions. My journey with Dr. Robertshaw lasted over two years because I paused my treatment a few times to psychologically deal with the arduous fertility process. In that time, Dr. Robertshaw treated me with emotionally intelligent empathy and followed-up or allowed me space appropriately. You can't teach this type of genuine care and empathy. It felt like a blessing and I certainly appreciated it immensely.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
I would advise a prospective patient to feel free to ask questions, even the ones that seem stupid. I would also advise prospective patients to disclose their concerns and fears so that Dr. Robertshaw can do her best to address them. Embrace her kindness and stick with it! She knows what she's doing!
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
At every stage of my treatment, Dr. Robertshaw demonstrated that she cared deeply about achieving a healthy preganancy and my related fears. She listened intently to my questions and responded with not only her research knowledge but with what she would advise a woman to another woman. She hugged me when I needed a hug, encouraged me when I needed a cheerleader, and rejoiced with me when we achieved pregnancy.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
Initially, I was diagnosed by another fertility doctor with fallopian tube blockage via a very painful HSG. I wanted a second opinion so Dr. Robertshaw and I decided that rather than having me endure another excrutiating HSG, I should under go a laproscopy. Following the laproscopy we learned that one tube is partially blocked and one tube fully blocked. I was not ready to undergo IVF so we started a brief treatment of Clomid. When that was unsuccessful, I took a break from fertility treatments. A year later, I returned. Dr. Robertshaw was on maternity leave so I saw Dr. Kasey. We began the full IVF protocol starting with birth control, followed by ovary stimulating hormones, I produced only 3-4 eggs so we cancelled the cycle. When I returned for the next try, Dr. Robertshaw had returned from maternity leave so I went back to her for treatment. We started birth control followed by stimulating hormones however I produced too few eggs again so we cancelled the cycle. My understanding is that because I pressed to have this cycle result in a December retrieval, I wasn't given the full stronger protocol. Finally, we started a new cycle with the stronger stimulating hormones and I produced 12 eggs. These resulted in 7 embryos. The embryos had to be frozen because my progesterone levels were too high. We waited one menstrual cycle and I was prescribed progestorone regulating medications for about two weeks when finally my embryo transfer was scheduled. Two embryos were transferred, resulting in my current singleton pregnancy.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Lynzie Hogan)
Lynzie was kind and patient with me! I can't say enough good things. She thoroughly explained every step of every medication and made sure I understood every step of the process in detail. She was always extremely responsive to my many questions. The thing that impressed me most was her patience with my many tears and my occasional anger. She used compassion and humor to allay by emotions. I appreciate that Lynzie is a straight shooter but always optimistic.
Describe your experience with Bethesda Fertility Center (closed).
The clinic runs well. The front desk staff and nurses are warm and inviting. The embryologist could use some training on bedside manner. I found her report on my embryos was just a report to her while to me she was describing the condition of my potential babies. Just a disconnect there. Also, no one ever enjoys the billing department but BFC's billing lead changed and I found the new lead to be disorganized and unresponsive. Also, she was unnecessarily combative and defensive. There is no reason the billing experience cannot be pleasant. The numbers are what they are. No need for negative emotions on the part of the billing department.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
In total greater that $20K
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
Dr. Robertshaw strongly advised against transferring more than two embryos. We transferred two embryos.
What specific things went wrong at Bethesda Fertility Center (closed)?
  • Failed to consider drug intolerance
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 39
3 IUI
1 IVF
Male Factor
Unexplained
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr.Robertshaw was amazing at making me feel as if I was her only patient. She explained things to me in such a manner that I always understood the “why” behind each step in our fertility journey...I personally needed someone who would walk with me in this journey that I could gain instant trust. Dr. Robertshaw made this so easy to do...We went with multiple embryo transfer, and transferred both embryos
LOVE this nursing staff [Bethesda Fertility Center]...Strength is definitely the people that work at this facility! I think the only opportunity is feeling like the building is not updated or super fancy. Facility was perfect and clean but I can remember doing the IVF pre training and there were technical issues...We went with multiple embryo transfer, and transferred both embryos
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dealing with infertility is already stressful and overwhelming and I personally needed someone who would walk with me in this journey that I could gain instant trust. Dr. Robertshaw made this so easy to do.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Trust her recommendations and be open to communicate to her your needs also she is here to help you start or continue your family
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr.Robertshaw was amazing at making me feel as if I was her only patient. She explained things to me in such a manner that I always understood the “why” behind each step in our fertility journey.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
We went through 3 trials of IUI the first not medicated the second 2 medicated with clomid. After the 3rd failed IUI Dr.Robertshaw recommended moving to IVF to have a more structured plan, we now have to beautiful twin girls due to that shift in plan
Describe your experience with the nursing staff at Bethesda Fertility Center (closed).
Love LOVE this nursing staff. They celebrated with me for our embryo transfer to be a success. Felt like I was apart of their family
Describe your experience with Bethesda Fertility Center (closed).
Strength is definitely the people that work at this facility! I think the only opportunity is feeling like the building is not updated or super fancy. Facility was perfect and clean but I can remember doing the IVF pre training and there were technical issues.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
20,000
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
We went with multiple embryo transfer, and transferred both embryos. I suggest just thinking about if this works are you ready for multiples.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 28 - 29
1 IVF
Male Factor
PCOS
South Asian
Income $100K - $199K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Robertshaw was very meticulous and remembered all details related to our case at all times. She was there to answer any and all the questions we had. She was very kind and made us feel like we were her top priority...was there at all ultrasound appointments and never discouraged us from asking even the silliest of questions. She was very kind, communicated everything perfectly well and we trusted her completely.
They’re [Bethesda Fertility Center is] very good at what they do. The staff are extremely helpful. They have an app which makes communication very easy. Overall a very pleasant experience. Dr Robertshaw is extremely talented in what she does, and both me and my husband were very impressed with the way she handled our case...The costs were pretty much standard to any other fertility clinic. They really helped reduce costs of ultrasounds by charging insurance instead of having us pay directly.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
She was candid with us from the beginning. She answered all our questions, was there at all ultrasound appointments and never discouraged us from asking even the silliest of questions. She was very kind, communicated everything perfectly well and we trusted her completely.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center (closed)?
Ask a lot of questions without hesitation.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr Robertshaw was very meticulous and remembered all details related to our case at all times. She was there to answer any and all the questions we had. She was very kind and made us feel like we were her top priority.
Describe your experience with your nurse at Bethesda Fertility Center (closed). (Assigned nurse: Katelyn McGohon)
Very sweet and kind. Good communicators and provided excellent care.
Describe your experience with Bethesda Fertility Center (closed).
They’re very good at what they do. The staff are extremely helpful. They have an app which makes communication very easy. Overall a very pleasant experience. Dr Robertshaw is extremely talented in what she does, and both me and my husband were very impressed with the way she handled our case.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
The costs were pretty much standard to any other fertility clinic. They really helped reduce costs of ultrasounds by charging insurance instead of having us pay directly. Also, during COVID they reduced their procedural costs to help patients which was extremely helpful.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
She was very clear from the start about a single embryo transfer and advised against it, considering the reason for treatment and my age.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022 - 2023, Successful
NPS
10
NPS
10
Age 29 - 30
1 Fertility Medications
PCOS
Income $50K - $99K
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Robertshaw was always available for when I had questions or worries. She walked us through the process from day 1 and always made me feel extremely comfortable. She was so incredibly kind and reassuring. She was so positive when I was at my lowest, thinking I would never get pregnant. When we found out we were pregnant she was so excited for us...She made me feel like I was her only patient every time we saw her...
Clinic [Bethesda Fertility Center] was very very clean. They had handouts at the front desk. Very discrete but always friendly. Easily accessible and very friendly. Warm waiting room with teas and water available. Very positive environment...She [Dr. Robertshaw] is incredibly kind, her bedside manner always made me feel comfortable. She was always always so positive and answered all my questions and made me feel better even when it was tough. She made me feel like I was her only patient every time we saw her.
How was your experience with Isela Robertshaw at Bethesda Fertility Center (closed)?
I would recommend Dr Robertshaw to every single person. She is incredibly kind, her bedside manner always made me feel comfortable. She was always always so positive and answered all my questions and made me feel better even when it was tough. She made me feel like I was her only patient every time we saw her.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center (closed)?
Dr Robertshaw was always available for when I had questions or worries. She walked us through the process from day 1 and always made me feel extremely comfortable. She was so incredibly kind and reassuring. She was so positive when I was at my lowest, thinking I would never get pregnant. When we found out we were pregnant she was so excited for us.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center (closed) and their degree of success.
I took Letrozole 2.5mgs and increased it to 5mgs I believe. We also did trigger shots. This was to help build up my eggs and then the shot helped with the release of the eggs. We also did a flush out of my fallopian tubes to ensure there were any blockages.
Describe your experience with Bethesda Fertility Center (closed).
Clinic was very very clean. They had handouts at the front desk. Very discrete but always friendly. Easily accessible and very friendly. Warm waiting room with teas and water available. Very positive environment.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center (closed).
I have a fertility benefit through my employer
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center (closed).
N.a
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center (closed)
Cincinnati (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5