Rated 8.9
Strongly recommend: 78%Neutral: 10%Don't recommend: 12%8.9
78% strongly recommend
36 reviews
Humanity
9.3
9.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.3
7.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UCSF
Residency
Harvard
Fellowship
U of Colorado Denver

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Isiah Harris works in 1 office at

Reproductive Science Center
Rated 8.9
Strongly recommend: 80%Neutral: 8%Don't recommend: 12%8.9

Explore Clinic
Los Gatos
15066 Los Gatos Almaden Road Suite 110
Los Gatos, CA 95032

36 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
NPS
10
NPS
10
1 IVF
Diminished Ovarian Reserve
Male Factor
Unexplained
Latinx
Income $200K - $499K
Engineer
1st of 3 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Harris listened analytically and sympathetically. He always carried a warm smile and excitement every visit and procedure. He not only was with us through an IVF but also a uterine polyp removal, a D&C after a natural pregnancy with miscarriage and through the decision to rest for 6 months with counseling resources. Unfortunately we moved otherwise would have continued with him....Dr. Harris is with Kaiser, IVF monitoring is done in the morning on a first come basis, there are other couples in cycle with you so plan on not getting to work until noon these days. Take adequate time off work during the monitoring phase on the cycle.
Dr. Harris listened analytically and sympathetically. He always carried a warm smile and excitement every visit and procedure. He not only was with us through an IVF but also a uterine polyp removal, a D&C after a natural pregnancy with miscarriage and through the decision to rest for 6 months with counseling resources. Unfortunately we moved otherwise would have continued with him....Dr. Harris is with Kaiser, IVF monitoring is done in the morning on a first come basis, there are other couples in cycle with you so plan on not getting to work until noon these days. Take adequate time off work during the monitoring phase on the cycle.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Dr. Harris is with Kaiser, IVF monitoring is done in the morning on a first come basis, there are other couples in cycle with you so plan on not getting to work until noon these days. Take adequate time off work during the monitoring phase on the cycle.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
Dr. Harris listened analytically and sympathetically. He always carried a warm smile and excitement every visit and procedure. He not only was with us through an IVF but also a uterine polyp removal, a D&C after a natural pregnancy with miscarriage and through the decision to rest for 6 months with counseling resources. Unfortunately we moved otherwise would have continued with him.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
7
NPS
9
Age 35 - 36
3 IUI
PCOS
Unexplained
East Asian
Income $200K - $499K
Engineer
Only Doc Seen
Neutral
Strongly Recommends
Successful
We always felt comfortable talking to Dr Harris. He responded quickly by email to test results, answering any questions we might have. He walked us through what an IVF would mean, including giving us realistic odds of actually getting pregnant after 1 cycle. We decided to pause all fertility treatments for a month before we started IVF and shocklingly got pregnant in that cycle.
1. Small clinic, appointments were easy to get 2. Staff was friendly, treated us well...IVF was $10,000 per cycle IUIs were $85 Ultrasounds were $100...We always felt comfortable talking to Dr Harris. He responded quickly by email to test results, answering any questions we might have. He walked us through what an IVF would mean, including giving us realistic odds of actually getting pregnant after 1 cycle. We decided to pause all fertility treatments for a month before we started IVF and shocklingly got pregnant in that cycle.
How was your experience with Isiah Harris at Kaiser Permanente NorCal?
We always felt comfortable talking to Dr Harris. He responded quickly by email to test results, answering any questions we might have. He walked us through what an IVF would mean, including giving us realistic odds of actually getting pregnant after 1 cycle. We decided to pause all fertility treatments for a month before we started IVF and shocklingly got pregnant in that cycle.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Ask questions! He answers any questions you might have.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
Dr Harris always took time to answer any questions we had about the process
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Marion Colombo)
Marion was very compassionate and patient.
Describe your experience with Kaiser Permanente NorCal.
1. Small clinic, appointments were easy to get 2. Staff was friendly, treated us well
Describe the costs associated with your care under Isiah Harris at Kaiser Permanente NorCal.
IVF was $10,000 per cycle IUIs were $85 Ultrasounds were $100
7
Doctor
Isiah Harris
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
1
NPS
0
Age 36
1 IVF
East Asian
Doctor
2nd of 2 Docs
1 IUI With Other Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
When I first met Dr. Harris at the consultation, he was very warm and optimistic...When I had trouble with being seen in his clinic during the retrieval cycle, he would try to reassure me and told me to contact him directly, but he never gave me any way to contact him directly. He would say "just email me" but never gave me his email address...That was it. No further contact. He never sought out the results of the transfer.
The ancillary staff [at Spring Fertility] was a source of stress. I always wanted the first morning time slot for monitoring appointments so that I could go to work afterwards. The nurse practitioner was late several times. If I need to schedule my appointment for 7am, it's because I have to be somewhere afterwards! The clinic nurse couldn't answer questions about the medications I needed to fill at a pharmacy (simple questions like the name of the medication) despite asking repeatedly.
How was your experience with Isiah Harris at Spring Fertility San Francisco?
When I first met Dr. Harris at the consultation, he was very warm and optimistic. I had several cycles at another facility that did not go well, but Dr. Harris was positive that we could do better at Spring Fertility. When I had trouble with being seen in his clinic during the retrieval cycle, he would try to reassure me and told me to contact him directly, but he never gave me any way to contact him directly. He would say "just email me" but never gave me his email address. After transferring the only embryo fro that cycle, he contacted me once (2 weeks after the transfer) to say "congratulations" on rising betas but "still long way to go" and never contacted me again. That was it. No further contact. He never sought out the results of the transfer. I ended up having a successful pregnancy. The next time I heard from his clinic was 6 months postpartum. I asked to speak to Dr. Harris to let him know I was disappointed the clinic didn't seem to care to find out the results of the transfer. Dr. Harris suggested that I didn't check my email or reply to them (at which point they stopped contacting patients after 2 tries) -- none of which is true.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
After the transfer, no one from the clinic followed up with me despite rising betas.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Nanette)
Nanette caused a lot of stress during my retrieval. She would never answer the questions posed in emails. When repeatedly asked for the names of prescribed medications, she would never include the names of drugs. I went to Walgreens trying to pick up medications for a cycle but couldn't tell the pharmacist which script I wanted. I almost came home with the wrong medication because the pharmacist tried to fill an old IVF script. I only realized when the number of pills was wrong.
Describe your experience with Spring Fertility San Francisco.
The ancillary staff was a source of stress. I always wanted the first morning time slot for monitoring appointments so that I could go to work afterwards. The nurse practitioner was late several times. If I need to schedule my appointment for 7am, it's because I have to be somewhere afterwards! The clinic nurse couldn't answer questions about the medications I needed to fill at a pharmacy (simple questions like the name of the medication) despite asking repeatedly.
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to convey critical information
1
Doctor
Isiah Harris
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
1 of 5
Scheduling
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
5
NPS
5
Age 42
2 IVF
Latinx
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Isiah Harris] is friendly, but very busy...I felt is a default protocol to everyone. Even sent medication by nurse per email without any explanation why should I take the pills. During the ultrasound never said anything I need ask all the time about the sizes and is the medicine was working well...He just does single embryo transfer
She [nurse at Spring Fertility] is friendly but not easy to reach out...They asked to take some pills before the IVF and never explain why and for what propose...The clinic seems always full, and the doctors very busy. You just see the doctor on the ultrasound time, and it less them 5 minutes. Is not possible reach out the doctors just hardly the nurses. And in my opinion they have a default protocol to everyone.
How was your experience with Isiah Harris at Spring Fertility San Francisco?
He is friendly but don't explain why the protocol, and I felt is a default protocol to everyone. Even sent medication by nurse per email without any explanation why should I take the pills. During the ultrasound never said anything I need ask all the time about the sizes and is the medicine was working well.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility San Francisco?
He is friendly, but very busy
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
He is very friendly, but not easy to reach out by phone or email
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Yvette)
She is friendly but not easy to reach out
Describe your experience with Spring Fertility San Francisco.
The clinic seems always full, and the doctors very busy. You just see the doctor on the ultrasound time, and it less them 5 minutes. Is not possible reach out the doctors just hardly the nurses. And in my opinion they have a default protocol to everyone.
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
He just does single embryo transfer
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Spring Fertility San Francisco.
They asked to take some pills before the IVF and never explain why and for what propose.
5
Doctor
Isiah Harris
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
5
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2018, Unsuccessful
NPS
10
NPS
8
Age 36
1 IVF
Diminished Ovarian Reserve
European
East Asian
Income $100K - $199K
Engineer
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Harris is incredibly thoughtful and compassionate. ... Everyone should have the care and expertise that Dr. Harris provided. He is simply the best. I was so fortunate to have him as my doctor. He made sure we understood every step of the process and was always straightforward with us when things were not going ideally. ... He always has your best interest at heart. ... He was a very strong advocate of eset.
[Kaiser Permanente NorCal] The ivf process is very challenging both physically and emotionally. The most important thing you can do is find a team that you trust and then trust them to do what is best for you. ... [Cost of treatment] ~20k ...[Monitoring appointments] I had a great experience overall. ... He [Dr. Harris] was a very strong advocate of eset. ... Dr. Harris is who I would recommend to my family or friends.
How was your experience with Isiah Harris at Kaiser Permanente NorCal?
Everyone should have the care and expertise that Dr. Harris provided. He is simply the best. I was so fortunate to have him as my doctor. He made sure we understood every step of the process and was always straightforward with us when things were not going ideally.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Trust his expertise. He always has your best interest at heart.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
Dr. Harris is incredibly thoughtful and compassionate.
Describe the protocols Isiah Harris used in your cycles at Kaiser Permanente NorCal and their degree of success.
Antagonist cycle
Describe your experience with Kaiser Permanente NorCal.
The ivf process is very challenging both physically and emotionally. The most important thing you can do is find a team that you trust and then trust them to do what is best for you. Dr. Harris is who I would recommend to my family or friends.
Describe your experience with your monitoring appointments at Kaiser Permanente NorCal.
I had a great experience overall.
Describe the costs associated with your care under Isiah Harris at Kaiser Permanente NorCal.
~20k
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
He was a very strong advocate of eset. We are glad we listened to him.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018 - 2021, Successful
NPS
10
NPS
10
Age 33 - 36
3 IUI
4 IVF
4 Embryo Freezing
Unexplained
European
Latinx
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Even on his busiest days, Dr. Harris' warmth and curiosity about his patients can be felt the second he enters a room. He's as sharp as he is quirky, and makes a concerted effort to broach every conversation and next step with kindness and transparency...while it's easy to look back on a successful pregnancy positively, I believe what sets [him] a part is how he handled our "failures." He knows how to balance the necessary problem-solving aspects of IVF with the socio-emotional needs of his patients...
Spring's strengths include their ease of accessibility (ie, expanded locations throughout the San Francisco Bay Area and east coast); their patient-facing learning and development opportunities; and their social media presence. There have only been a handful of hiccups we've encountered along the way (e.g., unclear timeline for further single gene testing results between Spring and testing clinic; delayed response from on-call physician in middle of night); but, none of these one-off issues had to do with our physician or careteam or do not reflect on our overall experience with the clinic.
How was your experience with Isiah Harris at Spring Fertility Silicon Valley?
Even on his busiest days, Dr. Harris' warmth and curiosity about his patients can be felt the second he enters a room. He's as sharp as he is quirky, and makes a concerted effort to broach every conversation and next step with kindness and transparency. He's made some of the hardest and most emotional periods of my life feel more manageable than I ever thought possible; and, while it's easy to look back on a successful pregnancy positively, I believe what sets Dr. Harris a part is how he handled our "failures." He knows how to balance the necessary problem-solving aspects of IVF with the socio-emotional needs of his patients (which can at times be incongruent). We truly feel we won the lottery with him as our doctor.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility Silicon Valley?
Dr. Harris is really great at reading people and disambiguating esoteric medical termology; but, don't be afraid to speak up or ask questions when you have them. Overall, IVF can feel like a blur and even the most seasoned among us tend to forget the order of things. He'll never mind repeating information or writing down a process to help you see the big picture.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility Silicon Valley?
We were drawn to Dr. Harris' compassionate and down-to-earth approach to treatment immediately. When we began our journey at Spring, we had the opportunity to meet several of the reproductive endocrinology and infertility specialists - who were all great - but we felt a stronger connection to Dr. Harris (who happened to perform all our IUIs, though he wasn't our primary doctor at the time). After our third failed attempt with IUI, I remember telling Dr. Harris almost immediately that I wanted him to be our primary physician. That decision was made - in part - because he openly shared he and his wife's process of pursuing IUIs; helped us explore realistic treatment options and expectations; and also took the time to get to know us, our interests, and goals in life beyond parenthood (and actively remember stories we shared along the way)--all of which humanized the experience. As much as I pushed for my husband and I to seek fertility treatment, I felt incredibly apprehensive about pursuing IVF since, even with the best doctors, the process can be taxing on the patient; but, after 3 IUIs, 2 retrievals, a successful pregnancy, and confirmed genetic disorder post-partum, I do not think I could have continued with any other doctor but Dr. Harris. He truly gives his all to his patients, and made our decision to pursue 2 additional retrievals and genetic testing cycles post-partum an incredibly easy one.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility Silicon Valley and their degree of success.
We gradually increased our level of medical intervention over 3 IUI and 3 IVF cycles (ie, ICSI / Aygestin priming). Dr. Harris had determined that fully controlling my ovulatory cycle made the most sense for our case and, ultimately, resulted in singleton birth. We plan to follow the same treatment plan for our next transfer(s) when we're ready to try for a second child later this year.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Michelle Chicas)
All of our nursing team(s) at Spring have been incredibly personable, responsive, and supportive throughout our IVF process; and, Michelle Chicas has been a constant resource and source of support even though she's no longer formally part of Dr. Harris care team.
Describe your experience with Spring Fertility Silicon Valley.
Spring's strengths include their ease of accessibility (ie, expanded locations throughout the San Francisco Bay Area and east coast); their patient-facing learning and development opportunities; and their social media presence. There have only been a handful of hiccups we've encountered along the way (e.g., unclear timeline for further single gene testing results between Spring and testing clinic; delayed response from on-call physician in middle of night); but, none of these one-off issues had to do with our physician or careteam or do not reflect on our overall experience with the clinic.
Describe your experience with your monitoring appointments at Spring Fertility Silicon Valley.
I never had to wait more than 10-minutes to be seen for a scheduled appointment.
Describe the costs associated with your care under Isiah Harris at Spring Fertility Silicon Valley.
All but IUI covered due to change in employer and fertility benefits (I believe each IUI was between ~$800-$1000 per session)
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
We had (naively) asked Dr. Harris about the possibility of multiple embyro transfer and he explained why Spring does not condone it. That being said, he still took our question seriously and gave us an abbreviated lesson in the risks and benefits associated with both approaches. (Needless to say, with a now-one-year-old in the midst of a pandemic, we can't believe we even entertained the idea of multiples!)
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020 - 2021, Successful
NPS
10
NPS
10
Age 40 - 41
1 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
European
Ashkenazi Jewish
Latinx
Income $200K - $499K
2nd of 2 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Isiah Harris] was compassionate, patient, and supportive. he also owned when mistakes happened and did his best to correct them...feels like he got to know us, gave good advice, kept it realistic and optimistic, personalized care...do you research, take notes, allow his experience and reassurance to comfort you
It [Spring Fertility - Sunnyvale] was a new clinic so a few kinks to work out, mainly because my embryos were made in SF and needed to be transferred to this location for the transfer which there was some confusion about...All staff were great and professional. Very empathetic and compassionate. the blood draws were a bit brutal. they needed more experience and even at my egg retrieval they had to have the anesthesiologist do my IV.
How was your experience with Isiah Harris at Spring Fertility Silicon Valley?
Dr. Harris is very optimistic and we used to joke that even if we didn't get the outcome we wanted we would feel better than if it were w/ another doctor. and we had been w/ another dr before. We had wanted to go with him when he was at a different clinic as he had previously completed a complex surgery on me. before we were able to he had left for spring and we tracked him down. he was compassionate, patient, and supportive. he also owned when mistakes happened and did his best to correct them.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility Silicon Valley?
do you research, take notes, allow his experience and reassurance to comfort you
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility Silicon Valley?
feels like he got to know us, gave good advice, kept it realistic and optimistic, personalized care.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility Silicon Valley and their degree of success.
one egg retrieval using his general protocol, tested 3 embryos and 2 were good. 1 was transferred using "natural cycle" which I really liked due to not needing progesterone shots!
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
All staff were great and professional. Very empathetic and compassionate. the blood draws were a bit brutal. they needed more experience and even at my egg retrieval they had to have the anesthesiologist do my IV.
Describe your experience with Spring Fertility Silicon Valley.
It was a new clinic so a few kinks to work out, mainly because my embryos were made in SF and needed to be transferred to this location for the transfer which there was some confusion about. i think all of that has been worked out esp since sunnyvale has its own lab now!
Describe the costs associated with your care under Isiah Harris at Spring Fertility Silicon Valley.
approx 20k for cycle, 5k for transfer - doesn't include medication
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
1 embryo worked for us.
What specific things went wrong at Spring Fertility Silicon Valley?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility Silicon Valley.
confusion about whether our embryos were still in SF or had been transferred to sunnyvale. in the end they were moved to sunnyvale and everything worked out just fine!
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
10
NPS
9
Age 33 - 35
3 Egg Freezing
East Asian
Marketer or PR
2nd of 2 Docs
IVF With Other Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Harris is incredibly compassionate and always made time to explain things to me when I asked. He is very positive, but I did not feel like he was excessively so. He was realistic when things didn't go as planned, but always made me feel like a human first...[he] did a great job of navigating that with me while giving me confidence that we were doing the best we could.
Spring is a great place - they are knowledgeable, experienced, and everything is very clean and orderly. They see a lot of patients, but I think they do so in a very efficient manner. You don't always see the same doctor, which I think can feel a little impersonal, but luckily, all the doctors are wonderful so it hasn't been an issue for me...every nurse I have worked with since has been absolutely wonderful - organized, clear communicator, diligent follow up, empathetic.
How was your experience with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris is a wonderful, knowledgeable doctor. He knows what he's doing, and you're in good hands with him. IVF, as a whole, is risky and success is not guaranteed. I thought Dr. Harris did a great job of navigating that with me while giving me confidence that we were doing the best we could.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility San Francisco?
Be sure to ask him any questions you have and be proactive about your own care.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris is incredibly compassionate and always made time to explain things to me when I asked. He is very positive, but I did not feel like he was excessively so. He was realistic when things didn't go as planned, but always made me feel like a human first.
Describe your experience with the nursing staff at Spring Fertility San Francisco.
My current nurse, Beth, is wonderful. In the past, I have worked with a nurse who was not very clear, often forgot to follow up with things she said she'd do, and was generally a bit frustrating. That experience still gives me a bit of anxiety, but that nurse is no longer with Spring and every nurse I have worked with since has been absolutely wonderful - organized, clear communicator, diligent follow up, empathetic.
Describe your experience with Spring Fertility San Francisco.
Spring is a great place - they are knowledgeable, experienced, and everything is very clean and orderly. They see a lot of patients, but I think they do so in a very efficient manner. You don't always see the same doctor, which I think can feel a little impersonal, but luckily, all the doctors are wonderful so it hasn't been an issue for me.
Describe the costs associated with your care under Isiah Harris at Spring Fertility San Francisco.
Covered by Progyny
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility San Francisco.
There was a previous nurse who failed to call in my prescriptions, but luckily, we were able to rush ship them and start everything on time.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 34
Anovulation
PCOS
European
Income $500K+
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Harris always welcomed me with a warm and positive attitude, asking how I have been. He was always very caring and went above and beyond to make sure I felt comfortable and knew what was going on in the process...[he]was careful to monitor my progress along the way and make appropriate tweaks when necessary. I was grateful he was giving me such close attention and care, and not treating me like just another patient.
I really liked that Spring Fertility has multiple locations. Going to their smaller branch office in Redwood City was much more convenient than going into the main San Francisco office for my regular checkups. All of the doctors and nurses were very professional and I felt in good hands. The only thing I thought could have been improved was the communication with the nurses. I had a few hiccups in the beginning trying to get in contact with them, but once I figured out their system it was much better.
How was your experience with Isiah Harris at Spring Fertility San Francisco?
It was a pleasure working with Dr. Harris. I feel so fortunate to have been under his care. He really took the time to explain the process and make sure I understood what was going on. He was always so warm, friendly, fun and made me feel at ease during the whole process.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility San Francisco?
You are in good hands. I have seen other fertility doctors, but none have made me feel as comfortable as Dr. Harris.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris always welcomed me with a warm and positive attitude, asking how I have been. He was always very caring and went above and beyond to make sure I felt comfortable and knew what was going on in the process.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility San Francisco and their degree of success.
Since I have anovulation and PCOS, my body was sometimes slow to respond to the IVF medications. Dr. Harris was careful to monitor my progress along the way and make appropriate tweaks when necessary. I was grateful he was giving me such close attention and care, and not treating me like just another patient.
Describe your experience with the nursing staff at Spring Fertility San Francisco.
I worked with several nurses at Spring Fertility. Overall, they were all really great but I wish I had had one consistent nurse throughout my IVF journey. There were just a few instances in the beginning that made it difficult to get in contact with them, but they were quickly resolved.
Describe your experience with Spring Fertility San Francisco.
I really liked that Spring Fertility has multiple locations. Going to their smaller branch office in Redwood City was much more convenient than going into the main San Francisco office for my regular checkups. All of the doctors and nurses were very professional and I felt in good hands. The only thing I thought could have been improved was the communication with the nurses. I had a few hiccups in the beginning trying to get in contact with them, but once I figured out their system it was much better.
Describe the costs associated with your care under Isiah Harris at Spring Fertility San Francisco.
I believe the total costs were around $30,000.
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
We did not discuss multiple embryo transfer.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 33
3 IUI
1 IVF
Male Factor
Unexplained
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Harris is wonderful. He was always very positive but realistic with our chances of conceiving. He treats you like he is always excited to see you...he was always patient with my questions and made sure I had a full understanding of not only my options but what the process would be like...We did three tries of the IUI with medication, which didn’t pan out for us. We were given a chance to keep trying with IUI but preferred to go with IVF
The nursing staff [at Spring Fertility] were wonderful! They made sure I was calm throughout the procedures and would talk me through things that they could tell I was nervous about...The clinic was great. We started this process pre-COVID, and had to take a break when everything by shut down. The clinic and staff kept us up to date and informed of re-opening and all their new COVID safety protocols.
How was your experience with Isiah Harris at Spring Fertility Silicon Valley?
Dr. Harris is a great doctor. At the consultation he was kind and explained all the options we had for starting our fertility journey. That positive and kind nature never faltered thought the whole process. Not only was his personality a great fit, you could tell her knew his stuff. I am an avid google-researcher, and he was always patient with my questions and made sure I had a full understanding of not only my options but what the process would be like. I would recommend him to a friend in a heartbeat.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility Silicon Valley?
Ask questions. Not just if your working with Dr Harris, but anyone. Also, know that sometimes, even in the best of circumstances, with fertility, things don’t always work out. It’s no ones fault.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility Silicon Valley?
Dr Harris is wonderful. He was always very positive but realistic with our chances of conceiving. He treats you like he is always excited to see you!
Describe the protocols Isiah Harris used in your cycles at Spring Fertility Silicon Valley and their degree of success.
We did three tries of the IUI with medication, which didn’t pan out for us. We were given a chance to keep trying with IUI but preferred to go with IVF. We then did a mid-luteal IVF protocol, at the recommendation of Dr Harris based on our individual fertility issues.
Describe your experience with your nurse at Spring Fertility Silicon Valley.
The nursing staff were wonderful! They made sure I was calm throughout the procedures and would talk me through things that they could tell I was nervous about.
Describe your experience with Spring Fertility Silicon Valley.
The clinic was great. We started this process pre-COVID, and had to take a break when everything by shut down. The clinic and staff kept us up to date and informed of re-opening and all their new COVID safety protocols.
What specific things went wrong at Spring Fertility Silicon Valley?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility Silicon Valley.
We did have an issue with communication with one of our patient coordinators. She was not great with communication and gave us late information which forced us to delay taking medication. However, when we informed Dr Harris of our unhappiness with the coordinator, he immediately got on the phone and had the person changed. Within minutes, we were working with another coordinator who called us later that day to introduce herself and give us her direct contact information should we need anything.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, 19 Eggs Frozen
NPS
10
NPS
10
Age 38
2 Egg Freezing
East Asian
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Harris was very clear with his communication, he was funny and energetic, which help to ease my anxiety. I really appreciate his direct communication and honesty with treatment. He was thorough in presenting all the different options for treatment and was patience with me. I appreciate how he was informative and helpful and stay very neutral in his presentation.
The [Spring Fertility] clinic is very new with lots of techie stuff seems very futuristic. Very clean and safe. The location has its own parking lot and easy accessible to the public. The clinic has patients privacy as priority very spacious and private room for examination...He was very responsive and caring throughout my treatment and it made me felt important and well taken care of
How was your experience with Isiah Harris at Spring Fertility Silicon Valley?
Dr. Harris was very clear with his communication, he was funny and energetic, which help to ease my anxiety. I really appreciate his direct communication and honesty with treatment. He was thorough in presenting all the different options for treatment and was patience with me. I appreciate how he was informative and helpful and stay very neutral in his presentation.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility Silicon Valley?
Ask questions he's very knowledgeable and helpful with providing you lots of options.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility Silicon Valley?
He was very responsive and caring throughout my treatment and it made me felt important and well taken care of
Describe the protocols Isiah Harris used in your cycles at Spring Fertility Silicon Valley and their degree of success.
The preparation for eggs freezing is a long journey. I know there were injections daily to weekly labs. Dr. Harris stayed communicative with me in adjusting my dosages almost daily and provided results of labs and explained what's expected each steps
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
Very responsive and helpful.
Describe your experience with Spring Fertility Silicon Valley.
The clinic is very new with lots of techie stuff seems very futuristic. Very clean and safe. The location has its own parking lot and easy accessible to the public. The clinic has patients privacy as priority very spacious and private room for examination.
Describe the costs associated with your care under Isiah Harris at Spring Fertility Silicon Valley.
the cost was competitive with similar services
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
N/A
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5