Jacqueline Gutmann

RMA of Pennsylvania

Rated 8.9
Strongly recommend: 79%Neutral: 7%Don't recommend: 14%8.9
79% strongly recommend
45 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.9
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.7
6.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Yale
Residency
Yale
Fellowship
Yale

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jacqueline Gutmann works in 2 offices at

RMA of Pennsylvania
Rated 8.6
Strongly recommend: 71%Neutral: 12%Don't recommend: 16%8.6

Explore Clinic
King of Prussia
880 E Swedesford Road
Wayne, PA 19087
Philadelphia
1015 Chestnut St
Philadelphia, PA 19107

45 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2022, Successful
NPS
10
NPS
10
Age 35 - 41
3 IUI
1 IVF
1 Egg Freezing
Donor Sperm
Unexplained
European
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Gutmann knew her stuff. That gave me so much confidence as I went down this scary path--scary because of the chance for failure, scary because I was doing this on my own, scary because of my advanced age, scary because of how much I wanted it to work. She is not all warm and fuzzy, but she is an absolute master of the science (to the extent it is a science and not partially an art!). That made me feel like I was in superbly good hands.
[RMA of Philadelphia] Strengths: really phenomenal, science-forward care. They take research, teaching, and learning seriously...Their doctors were pretty much all great. The wait at their offices was never terrible. They are also open I think 365 days a year (at their KOP office) which is great since cycles aren't always predictable. They were very welcoming of non-traditional families and sensitive to those issues. Weaknesses: inconsistent performance of the nurses; difficulties getting them to work with the insurance companies. Their portal was really annoying to use. It was difficult to read on an iphone and the messages would disappear after a time so I could no longer access them.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann knew her stuff. That gave me so much confidence as I went down this scary path--scary because of the chance for failure, scary because I was doing this on my own, scary because of my advanced age, scary because of how much I wanted it to work. She is not all warm and fuzzy, but she is an absolute master of the science (to the extent it is a science and not partially an art!). That made me feel like I was in superbly good hands. She was also funny; we joked about my socks and about the news, which put me at ease during otherwise vulnerable situations (ie when I was getting a vaginal ultrasound). She did not hold back on explaining my chances of this not working, and I really appreciate that. It made me rejoice all the more when it did work (and not be so let down at the disappointments along the way). She made sure that the details of each visit were communciated to me by the staff. I would have appreciated/welcomed more calls from her rather than from nurses but I also understand how busy and in demand she is. (She's a rockstar in the Philly area). I also never felt judged--not for a nanosecond--that I was doing this as a single woman. She acted like it was the most natural thing in the world. She was also good at answering questions: as I noted above, she wasn't the most warm and fuzzy but she ALWAYS took the time to answer whatever questions I had and to do so thoroughly so I never felt unmoored. I now have a health 10 month old baby and have her to thank for it.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Don't be put off just because she isn't the most effusive or bubbly. She's the doc you want if you're struggling to make a family. She'll be in your corner throughout the process. Be sure to ask her about anything unclear.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann KNEW me. That is, she not only made an effort to figure out what I wanted, she also tried to get to know me as a human. And she had a great memory for those details.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
I really don't remember too much. I used letrazole for my three IUIs. Those were not successful. And I used follitsim and menapur for my egg retrieval. I don't remember the dosage. My egg retrieval was wildly successful. I received more mature eggs than I expected and I got more genetically normal embyros than I expected. One doctor at the clinic said I hit the magic jackpot.
Describe your experience with your nurse at RMA of Pennsylvania.
I had one nurse assigned to me in the beginning--Jen--who was INCREDIBLE. She was really compassionate and definitely knew what she was doing. For some reason she had to take leave I think and I got another nurse. That second nurse was not as responsive, gave sometimes contradictory information, was less compassionate, and didn't seem to know my case well. I would HIGHLY recommend my first nurse but felt really underwhelmed by my second one. There was also a nurse who attended my visits--who was not my primary nurse--and she was the loveliest person ever. I believe her name was Margot. She was always a joy to interact with.
Describe your experience with RMA of Pennsylvania.
Strengths: really phenomenal, science-forward care. They take research, teaching, and learning seriously. They are affiliated with a research organization so I knew they were always reading the latest studies (in fact, they were often WRITING the latest studies, which I enjoyed reading). This gave me so much confidence that I was getting state-of-the-art care. Their doctors were pretty much all great. The wait at their offices was never terrible. They are also open I think 365 days a year (at their KOP office) which is great since cycles aren't always predictable. They were very welcoming of non-traditional families and sensitive to those issues. Weaknesses: inconsistent performance of the nurses; difficulties getting them to work with the insurance companies. Their portal was really annoying to use. It was difficult to read on an iphone and the messages would disappear after a time so I could no longer access them.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
I had insurance coverage so I only paid 20% plus the cost of sperm, PGT, and a few other things. I think that for 2021--when I did three IUIs and an egg retrieval--I ended up spending around $10,000 total, including medication and the cost of sperm.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
My doctor and her clinic STRONGLY favor single embyro transfer. They might make exceptions for frequent transfer failures, but not sure. I just know they highly emphasized single embyro transfer as being the best supported by the science.
What specific things went wrong at RMA of Pennsylvania?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Pennsylvania.
(1) One of my nurses was not explaining the results of genetic testing well. So I asked to just see the report so I could assess it myself. I didn't realize sex was going to be on the report, and she didn't warn me. So, even though I never wanted to know the sex of my embryos, she gave me the report that showed this information. (2) I had to sometimes harangue them to call my Rx's in to the correct pharmacies. I know it's hard for them sometimes because different insurance companies have different preferances for specialty pharmacies. But sometimes I ahd to follow up more than once.
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unsuccessful
NPS
7
NPS
7
Age 29 - 33
4 IUI
2 IVF
Unexplained
Income $100K - $199K
Operations
2nd of 2 Docs
4 IUI With Other Docs
Neutral
Neutral
Unsuccessful
She [Dr. Jacqueline Gutmann] took time to explain the plan and seemed to truly care about our results...Overall I would say her methods are on the traditional/conservative side. While I appreciate her not pushing any products or treatments that don't have proven success rates, I do wish we would explore more out of the box options. Overall, I feel a sense of trust working with Dr. Gutman and feel like she truly cares about my outcome.
The RMA Nursing staff is amazing. They know their patients, listen, and really care. They are always available for questions and quick with responses...I received conflicting instructions for post retrieval meds after my first cycle...When I called in to get clarification, the nurse was even confused. Thankfully, I made friends with one of the nurse practitioners and was able to text her directly for clarification...We never had the option to transfer more than one embryo. However for our IUI with injections, Dr. Gutman was ok with proceeding with 3 or 4 mature follicles.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutman is very patient, caring and experienced. While you can tell she is very busy with many patients, the appointments never felt rushed. If questions aren't asked, she won't got into much detail. However when questions are asked, she will tell you what she is was thinking. Overall I would say her methods are on the traditional/conservative side. While I appreciate her not pushing any products or treatments that don't have proven success rates, I do wish we would explore more out of the box options. Overall, I feel a sense of trust working with Dr. Gutman and feel like she truly cares about my outcome.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
If you have a question, ask it. Don't assume. She doesn't give much detail if you don't ask for it. If you want to try something new, you need to start that conversation as well.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
I felt treated like a human. She took time to explain the plan and seemed to truly care about our results.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
I have been through 2 IVF cycles with Dr. Gutman. The first cycle we used BC for a week prior to starting stims. We then followed the agonist protocol with an aggressive med list. We did 300 follistim iu and 75iu menopur for twelve nights. About a week into stims, we realized I wasn't responding to the meds as we would expect for someone my age. I was producing fewer eggs than normal. The word "cancel" was tossed around once or twice, however we went through with the retrieval. 8 follicles were retrieved, 6 were mature, 4 fertilized and made it to day 5, however only 1 was able to transferred. That round ended in a negative beta. We took a month off, and then started another round of stims. This time instead of BC, we primed with estrogen ( we thought the BC may have suppressed me too much). We then did the same agonist protocol with the same dosages. We stimmed another twelve nights and all monitoring appointments showed more follicles than the first round. However, retrieval yielded only 7 follicles, and none fertilized. We haven't done another IVF cycle since then. We have done 4 IUI's with follistim and follistim/clomid. The first IUI resulted in a chemical pregnancy. The other three ended in negative betas. Each IUI showed at least 3 mature follicles.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The RMA Nursing staff is amazing. They know their patients, listen, and really care. They are always available for questions and quick with responses.
Describe your experience with RMA of Pennsylvania.
Strengths: RMA truly wants the best for their patients. They are experienced and make you feel like a human, not a number. Weaknesses: They are busy, so if you don't have questions, they won't get into details. If you are questioning anything or everything, don't be afraid to ask and don't feel bad about it. It is their job to explain what is going on. One major downside to the clinic is the price. They don't offer any bundled packages and they need everything up front. IVF is EXPENSIVE and usually takes more than one try- it all adds up very quickly.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
Early morning monitoring appointments were hit or miss. Some days I would be in and out very quickly, other days I would be there for almost an hour. I would say they were usually on the quicker side for the most part, however there were still a handful of times that took way longer than needed. The days that did take long however, once I got into the monitoring room, I did not feel rushed out.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
My insurance covered monitoring and bloodwork for IUI cycles. Nothing was covered for IVF. RMA prices are high and they don't offer any bundled packages which is the main reason I am holding back on moving forward with another cycle. If they offered better more affordable options, I would have started another retrieval already because I do feel comfortable and trust them. They did offer a tiny discount however with my next cycle being my third round, I was hoping for a deeper discount than offered.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
We never had the option to transfer more than one embryo. However for our IUI with injections, Dr. Gutman was ok with proceeding with 3 or 4 mature follicles.
What specific things went wrong at RMA of Pennsylvania?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Pennsylvania.
I received conflicting instructions for post retrieval meds after my first cycle. My take hoe instructions said one thing, while the scripts said another. When I called in to get clarification, the nurse was even confused. Thankfully, I made friends with one of the nurse practitioners and was able to text her directly for clarification.
7
Doctor
Jacqueline Gutmann
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
9
NPS
10
Age 31 - 32
2 IUI
Anovulation
Unexplained
European
Income $50K - $99K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Gutman[n] is brusk and and no-nonsense, but she is also incredibly intelligent and honest, which makes her very trustworthy. ... Her treatments are kind of drawn out, however that's because she requires constant consultations and re-evaluations to make sure that you are completely safe and avoid any potential risks during the treatment. She's funny and I never once felt judged or uncomfortable with her.
The one thing to be prepared for is that the nursing and patient services staff have absolutely nothing to do with finances or insurance. ... They have an entire financial team dedicated to finding the best options for you and take care when selecting medication, since we are paying 100% out of pocket. ... I was legitimately shocked at how well the nurses knew what was gong on, even if it was their first time meeting me. They were all funny and down to earth, which made the experience so much more managable. ...
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutman is brusk and and no-nonsense, but she is also incredibly intelligent and honest, which makes her very trustworthy. The way she casually talks about the procedure puts you at ease and makes you realize that she has done this a hundred times and knows what she is doing. Her treatments are kind of drawn out, however that's because she requires constant consultations and re-evaluations to make sure that you are completely safe and avoid any potential risks during the treatment. She's funny and I never once felt judged or uncomfortable with her. Once visit, I told her I was on my way to a baby shower and she said, "Well, if you need me to write you a doctor's note, I will absolutely do that." She understands how hard the journey is but doesn't dwell on it and always pushes forward.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Trust the process. She is not a terribly warm individual, especially when you first meet her, but that's because she is still evaluating what the absolute best options are for you. Every time you talk to her, you will be reminded as to why you are in her care. She's great if you like someone who is straight and to the point - no sugarcoating bad news. It might be a long treatment, but she will be invested the entire time and is open to suggestions if you feel as though you'd like to try a different treatment which I appreciated!
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Not only Dr. Gutman, but her entire staff were gentle, but not so gentle that I felt they were incompetent. Dr. Gutman is so incredibly passionate about endocrinology and you can tell when you talk to her that she genuinely wants to see you succeed. I never once had to wait long for results and all of my questions were answered - they even didn't mind corresponding via email, which is my preferred method. They made sure I completely understood the entire process and the 'why' behind each step. They also were up front about the odds - no false promises about whether or not it would work. They have an entire financial team dedicated to finding the best options for you and take care when selecting medication, since we are paying 100% out of pocket.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
After our initial consult, she scheduled me for an MRI of the pituitary, which showed a small tumor, meaning that I would very likely not respond to oral medications and advised we go straight to injectables. I began 75iu of Menopur for three days, then after my blood and ultrasound, continued for three more days. I was then bumped up to 150 iu after my estrogen was still <100. I had bloods and ultrasound every 3 days throughout the entire process. I triggered with Ovidrel after day 14 of Menopur and my IUI was performed 32 hours later. I received my period prior to the pregnancy test. Our second IUI followed the same protocol, with 16 days of stims before trigger. This time, she started me at 75IU, but shortly bumped me back up to 150iu, as my estogren dropped after the first three injections. The second IUI resulted in a positive HCG test, but the level was 34 and quickly dropped to 6. I got my period shortly after. Our next IUI baseline is scheduled for this week and will likely follow the same protocol.
Describe your experience with the nursing staff at RMA of Pennsylvania.
I was legitimately shocked at how well the nurses knew what was gong on, even if it was their first time meeting me. They were all funny and down to earth, which made the experience so much more managable. Every time they sent results, it felt as though they were experiencing the same emotions as you, whether it was excitement or disappointment. None of the emails they send were carbon copied - they were all completely individualized and answered very quickly. I think the only weakness would be that they sometimes assume that patients have a lot of prior knowledge, so when we had our first IUI, I was not sure exactly what all the terms and medications they were talking about. Now I understand them though.
Describe your experience with RMA of Pennsylvania.
They have fantastic hours and multiple locations that all work together, so you can go to whichever one they have an appointment at. The one thing to be prepared for is that the nursing and patient services staff have absolutely nothing to do with finances or insurance. They don't know how much medications will be, they don't know what your insurance company will cover - that is completely handled by the finance department, so they will often suggest procedures to you without mentioning the price. The staff is amazing otherwise and the clinic is clean and welcoming. It might be a while to get an initial consult but it is worth it!
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
The out of pocket IUI package was $1800 and included everything but medication for a full cycle. I paid an additional $1800 for Menopur and $200 for ovidrel. We have no insurance coverage for fertility treatments, monitoring or medication. Total was about $3300 per IUI. We completed two unsuccessful cycles and are beginning our third.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Not applicable for our treament
9
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
King of Prussia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Unknown Success
NPS
10
NPS
10
Age 35 - 37
4 IUI
1 IVF
Donor Sperm
Latinx
Professor
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gutmann is very candid and forthright during the process...recommended IVF earlier than we were ready to commit to, she let us come to that decision on our own timeline...is able to be blunt while still showing compassion...However, in the cases where it mattered, she was very decisive, and I appreciated that. For example, I had one cycle where the risk of multiples was too high for her comfort, and she canceled it.
I am happy with [RMA of Philadelphia]...only issue is that while you have a primary doctor directing your care, you may end up seeing multiple doctors because they rotate days and clinics....Monitoring hours are great...scheduled for a convenient time for most (typically before the workday starts)...quick 15-minute appointments and are scheduled back to back...nursing staff at RMA is great. They are relatively informal in their communication, which at first concerned me a bit, but over time, I have come to appreciate it
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
I appreciate that Dr. Gutmann is very candid and forthright during the process. She is able to be blunt while still showing compassion. Fertility treatment can be overwhelming. Sometimes, I wish she would tell me what to do so that I wouldn't have to weigh the decision myself, but it is ultimately my decision, so I understand. However, in the cases where it mattered, she was very decisive, and I appreciated that. For example, I had one cycle where the risk of multiples was too high for her comfort, and she canceled it.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
If you are the kind of person who needs a more delicate touch during this process, consider a different doctor. For me, I prefer a "straight shooter."
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
While Dr. Gutmann had recommended IVF earlier than we were ready to commit to, she let us come to that decision on our own timeline.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
I began my fertility treatment with unmedicated IUI. After a chemical pregnancy in my second cycle, I did one more unmedicated cycle before doing a Clomid cycle for my 4th. I had two more attempts at a 5th IUI cycle before moving on to IVF. One, I canceled because of my mental health, and the second, Dr. Gutmann canceled because of the risk of multiples. Dr. Gutmann began suggesting IVF after the third IUI cycle, but I was not ready at that time and was primarily concerned about the expense. Having now undergone IVF, I wish I would have done it sooner. It is seemingly much more expensive, but donor sperm vials and IUI cycles quickly add up. Considering how much higher the success rates are, I would recommend going straight to IVF if possible.
Describe your experience with your nurse at RMA of Pennsylvania.
The nursing staff at RMA is great. They are relatively informal in their communication, which at first concerned me a bit, but over time, I have come to appreciate it. They are incredibly responsive and timely in communicating results and next steps.
Describe your experience with RMA of Pennsylvania.
I am happy with the clinic. The only issue is that while you have a primary doctor directing your care, you may end up seeing multiple doctors because they rotate days and clinics. This may be typical of all fertility clinics. I am not sure. However, all of the doctors are great.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
Monitoring hours are great. They are scheduled for a convenient time for most (typically before the workday starts). They are quick 15-minute appointments and are scheduled back to back. While these are clearly not consult hours, there is always time to ask questions and I've never felt rushed.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
Each IUI cycle is about $500; Donor sperm is about $1k per vial. IVF is about $20k (inclusive of anesthesia and one embryo transfer); fertility medications are about $4k; diagnostic testing has been covered by insurance.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
The policy at my clinic is to do a single embryo transfer and I agree with that policy, especially if PGT-A testing is done.
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Donor Sperm
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Fertility Medications With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Gutmann is clearly one of the most knowledgeable doctors around. She answered all of our questions without hesitation. We have recommended her to many people! We are paying so much (with no insurance help even though we are both insured) and she makes it way more worth it...She’s straight to the point which is really helpful in situations like this that could be really scary with the unknown. The more you know the better and she helped us be the most informed that we could be. However, she did so with a delicate balance of humor and reality.
RMA ID special because they’re open every day of the week and operate out of a very well oiled schedule between Center City and their King of Prussia office (among others). We live much closer to the center city practice than King of Prussia and they made sure to make every appointment possible in Center City for us. But weekend appointments we had to go to King of Prussia but it was not a problem. I think that they update their system very well and anytime you call you can get accurate up-to-date information.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr G was our choice with RMA without a doubt, since we had friends who had used her previously. She’s straight to the point which is really helpful in situations like this that could be really scary with the unknown. The more you know the better and she helped us be the most informed that we could be. However, she did so with a delicate balance of humor and reality. My wife, being 43, created some risks, and we went into the process fully aware and understanding of what those were. And she made a comment us that helped us in our journey immensely, which has to do with making a decision to do a second retrieval for my wife, or for myself (age 31) to do one. She said “you both need to make a decision separately and come together with it because your answers will persuade each other. I suggest that you take a moment individually and then reconvene together”. That changed the course of our treatment, and I will forever be grateful.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
She loves dogs! But no, seriously: she is one of the most intelligent doctors I’ve ever worked with in my life, and if you want the best possible outcome, hands-down, she is who you need.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr Gutmann is clearly one of the most knowledgeable doctors around. She answered all of our questions without hesitation. We have recommended her to many people! We are paying so much (with no insurance help even though we are both insured) and she makes it way more worth it!
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
So far only my partner has used medication. She took 10 days of pills (estradiol) and then did about 12 days of injections which included Follistim galorelix and Menopur. After her trigger shot, we did our retrieval on August 24. We resulted in 29 eggs that created 12 embryos and only six survived the process but out of the six all of them had genetic abnormalities so we were left with zero. It was an unbelievable loss for us especially since this is a process that we are paying for out-of-pocket even though we are both fully insured. We had no assistance from insurance, but that didn’t stop Dr. G from prescribing us exactly what she knew was going to lead us to the best outcome. She didn’t let that sway her treatment plan. She is with us every step of the way and even help to take apart an hour and “12 days of IVF my true love gave to me” game where my wife was given a present for each night of her injectables with a soundtrack of a song that had to do with shots (hello Hamilton and LMFAO and Lil John). I told Dr. G that Tami my wife was doing amazing on the injectables and she was in such a great spirit and even joked if she could do the injectables the rest of our lives and without hesitation Dr G responded “it’s not the injectables it’s your 12 days of IVF game” It was such a reality check for us, and we were cracking up in the operatory with her
How competent was Jacqueline Gutmann at LGBTQ+ care?
Absolutely. She also was the doctor in charge of conceiving one of our best friends’ baby , another lesbian couple. She was super respectful and understood the plan that we made for ourselves in the process (Which was not like everyone else’s, because it wasn’t typical reciprocal, IVF). My wife did her retrieval first but unfortunately, we lost all six of the embryos because they all had too many mutations. But Dr G was there for us throughout the entire journey, and made sure that we had all of our questions answered. Shout out to the nurses at RMA as well who make the scariest moments of my life so-far a little more enjoyable, and not as scary as it could be.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Emily )
Emily is phenomenal and the staff at RMA are a Well oiled machine. There was one moment where they miss took my eggs for Tami’s on a form but it’s because legally Tami’s eggs became mine once we retrieve them. Tami will have to legally adopt our children following their birth. Other than that it has been a breeze.
Describe your experience with RMA of Pennsylvania.
RMA ID special because they’re open every day of the week and operate out of a very well oiled schedule between Center City and their King of Prussia office (among others). We live much closer to the center city practice than King of Prussia and they made sure to make every appointment possible in Center City for us. But weekend appointments we had to go to King of Prussia but it was not a problem. I think that they update their system very well and anytime you call you can get accurate up-to-date information.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
They can usually always get us in at the 8 AM appointment. Several times they were 15 minutes late, which resulted in us being late for work, but we understand that the clinics see a lot of people. My wife reached age 43 without knowing she was allergic to latex so they also were very good and correct in the system to make sure that she had a plastic cover on ultrasound machine.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
We are spending $45,000 out of pocket with some financed through Ally Lending.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
I’m only 31 and I am the one that will be carrying the child so Dr. G told me that they will only do a single embryo transfer on me since it is likely that I will successfully carry one embryo. I wish that I could place more, but she told me that it creates more of a risk.
How competent was RMA of Pennsylvania at LGBTQ+ care?
They were respectful knowledgeable, some of the forms include sperm information. That was obviously not pertinent to us, and I wish that it was on a separate form, but we didn’t really mind. Overall, they understood that we were using donor sperm.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at RMA of Pennsylvania.
We bought four vials of sperm from Xytex, a sperm donation site and Georgia. They worked very well with RMA to send the sperm to the King of Prussia lab. I think there were some snafus initially, but we connected the right people and it worked. Our frustration came from the financing team
What specific things went wrong at RMA of Pennsylvania?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Pennsylvania.
Our frustration was mostly with the finance team, we felt like we were up the creek without a paddle when it came to trying to find financing since even though we are insured, it didn’t help us at all, and didn’t pay for any of our visits. I think it saved us about $10 on needles but outside of that it hasn’t helped at all. We tried to communicate with the finance department several times but they seem to just let us know that it was completely on us. We kept saying to ourselves “we can’t be the first people that require this type of attention”. Once we finally connected, Ally lending with the finance person, they still had problems. It was on us to make sure that everything was correct. Which makes sense, it’s obviously our job, but we were just confused at how new everyone seemed to the process. So our frustration mainly was with the financing department.
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
5
Age 32 - 33
5 IUI
Ashkenazi Jewish
Income $100K - $199K
Lawyer
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Gutmann was always direct and professional during consult appointments and during treatment or monitoring visits when she was the doctor in that day. I've liked her dry sense of humor and she explains how things look during appointments... I felt like my treatment was personalized, and my regular providers remembered the specifics of my situation, diagnosis, etc. Dr. Gutmann seemed like she had reviewed my information before appointments.
Great medical staff [at RMA of Philadelphia], easy to get in for monitoring, staff are on top of your chart and treatment plan. Wouldn't hesitate to recommend the medical staff. BUT - horrific financial staff - as a self-pay client, I'm considering leaving because the billing situation is so bad. They outsource billing, so the clinic and billing department are entirely separate and don't communicate or collaborate.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann was always direct and professional during consult appointments and during treatment or monitoring visits when she was the doctor in that day. I've liked her dry sense of humor and she explains how things look during appointments.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Expect a very direct, dry personality from her, but she's extremely knowledgeable, always catches up on the latest science and studies, and is open to discussing your questions or ideas for what treatment path to pursue.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
I felt like my treatment was personalized, and my regular providers remembered the specifics of my situation, diagnosis, etc. Dr. Gutmann seemed like she had reviewed my information before appointments.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
3 unmedicated, monitored IUIs (because I have no underlying fertility issues) first. Then switching to adding 5mg of letrozole per cycle, monitoring, and an Ovidrel trigger shot for a few additional cycles - two of those cycles are done, and they also did not work. I responded well to the medications. Proceeding with one or two more IUIs with the same protocols before switching to IVF.
Describe your experience with the nursing staff at RMA of Pennsylvania.
Nurses respond back quickly (more quickly on weekdays), have a wealth of information, and are helpful at discussing the treatment plan.
Describe your experience with RMA of Pennsylvania.
Great medical staff, easy to get in for monitoring, staff are on top of your chart and treatment plan. Wouldn't hesitate to recommend the medical staff. BUT - horrific financial staff - as a self-pay client, I'm considering leaving because the billing situation is so bad. They outsource billing, so the clinic and billing department are entirely separate and don't communicate or collaborate. I have spent countless frustrating hours on the phone with the billing department to sort out bills for amounts I've already paid, services I didn't even receive, or services that should have been billed to insurance but weren't properly submitted. And the clinic's staff can't actually help you because they are totally disconnected from billing. It's awful.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
Self-pay, monitored IUI cycles were $1500 each, plus meds separately.
10
Doctor
Jacqueline Gutmann
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
9
Age 42 - 43
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Consultant
2nd of 2 Docs
2 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Gutmann was actually the first doctor I had consulted with before starting on my fertility journey. I went to see her alone, hoping to conceive as a single woman, using donor sperm...I felt like she respected that decision and took great care to review all of my options and answer my constant flow of questions....Bottom line is that she is a no-nonsense, data-driven, but exceedingly compassionate physician
The nursing staff [at RMA of Philadelphia] was my primary point of contact during treatment. I did get the sense that they ran questions about medication dosage or restrictions during treatment by Dr. Gutmann before responding, which I appreciated...Monitoring was usually quick. Callbacks or emails with the monitoring results were usually at the same time each day
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
I think I explained most of it in my response to the preceding question, so I won't duplicate here. Bottom line is that she is a no-nonsense, data-driven, but exceedingly compassionate physician. I didn't have the outcome I wanted after an egg retrieval and two embryo transfers, and was devasted. I took some time to heal a bit from my losses and intend to have one final attempt with her in the next few months.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Don't be afraid to ask questions. Don't be offended by her demeanor.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr Gutmann was actually the first doctor I had consulted with before starting on my fertility journey. I went to see her alone, hoping to conceive as a single woman, using donor sperm. I knew that I had no insurance coverage for this so would be paying for all of this out of pocket. I felt like she respected that decision and took great care to review all of my options and answer my constant flow of questions. I did some diagnostic testing with her after that first visit, which led to a diagnosis of very low AMH. I was devastated, thinking that I wouldn't even be able to conceive. She didn't know how I was feeling, but I'd emailed asking her for more info and she called me late on a Friday night and spent 30 mins on the phone with me explaining what it all meant and helping me decide how to proceed. I ended up going to another clinic to do my first two IUIs only because they were a bit cheaper than RMA and logistically simpler (they scheduled all of their procedures in the city where I live, whereas RMA does procedures out in the suburbs, about 30 minutes from where I live in the city with no car). but I wish I'd stayed with Dr. G. I did return to her two do an egg retrieval and two embryo transfers after the two failed IUIs at the other clinic. Many people say she's not "warm" and she's not exactly, but she's very empathetic. I appreciated that she called me late at night after the first loss to check on me (nurse had delivered the news earlier in the day).
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nursing staff was my primary point of contact during treatment. I did get the sense that they ran questions about medication dosage or restrictions during treatment by Dr. Gutmann before responding, which I appreciated, but there were a few times with (perhaps) less-important questions that there were differing opinions from nurse to nurse.
Describe your experience with RMA of Pennsylvania.
Monitoring was usually quick. Callbacks or emails with the monitoring results were usually at the same time each day, which I appreciated. They generally were good about answering my myriad of questions and didn't make me feel foolish for asking. I felt like the nurses and my doctor were compassionate and knowledgeable. I'm not sure what the weaknesses here might be. I do wish Dr. G would have been the one to complete my procedures, because everything we were doing with monitoring was leading up to these big days, and it would've been nice to have her there as a part of that, partially because she'd know what was going on and because i trusted her and had a rapport with her, but I realize that would be difficult to accomplish given the volume of patients and the timing of these procedures.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
I believe an IUI package was about $1500 plus donor sperm and medication; and a full egg retrieval and transfer were in the range of $15K-18K plus donor sperm and medication.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
We elected to only transfer one embryo at a time because of my age and because success rates with one embryo are higher.
What specific things went wrong at RMA of Pennsylvania?
  • Provided conflicting information
9
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
1 IUI
European
Income $50K - $99K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Guttman[n] has been a perfect balance of no-nonsense and compassion. She doesn't sugar coat and gets right to the point (which I greatly appreciate), but when I had my miscarriage she was gentle, compassionate, and sympathetic. She has always answered and addressed my questions (even the crazier ones), and I feel very comfortable and confident continuing treatment with her.
I can't say enough good things about RMA. Because of my work schedule I am in different parts of the metro area every day, and have been able to schedule treatments and appointments different offices (Philly, Willow Grove, and KOP) to fit my needs. Despite my jumping around, every doctor and nurse I've seen has had full knowledge of my file and treatment plan, and my primary Dr. has always followed up with me directly.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Guttman has been a perfect balance of no-nonsense and compassion. She doesn't sugar coat and gets right to the point (which I greatly appreciate), but when I had my miscarriage she was gentle, compassionate, and sympathetic. She has always answered and addressed my questions (even the crazier ones), and I feel very comfortable and confident continuing treatment with her.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
See her.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
While I've seen other doctors for monitoring and gotten test results from nurses, Dr. Guttman herself has always checked in with me regularly to explain next steps and answer any questions. Even though I dont get to see her in person often due to my schedule, I've never felt like she didn't know who I was or what was going on.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
When I first went in, Dr. Guttman immediately suggested a medicated cycle with IUI. I wasn't mentally prepared to start treatment right away, so she suggested trying Ovasitol and prescribed a thyroid medication. Over the next few months, RMA checked in on me periodically and Dr. Guttman continued to monitor my thyroid levels and adjust my medication accordingly. Once my husband and I were ready to begin treatment, his sperm was tested and I went in for baseline monitoring and an HSG. I was prescribed Clomid, and once my follicles were the appropriate size, Ovidrel. I had an IUI 36 hours later. I got pregnant on the first try, but unfortunately miscarried at 7 weeks and subsequently had a D&C. I am currently waiting for my HCG levels to return to 0. Once my period returns (and assuming "elective procedures" are possible given COVID-19), I'll be undergoing a hysteroscopy to help determine our next steps.
Describe your experience with your nurse at RMA of Pennsylvania.
The nursing staff has been fantastic. If I had questions or concerns that they were not able to address immediately, I always got a follow up from them within a few hours.
Describe your experience with RMA of Pennsylvania.
I can't say enough good things about RMA. Because of my work schedule I am in different parts of the metro area every day, and have been able to schedule treatments and appointments different offices (Philly, Willow Grove, and KOP) to fit my needs. Despite my jumping around, every doctor and nurse I've seen has had full knowledge of my file and treatment plan, and my primary Dr. has always followed up with me directly.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
My insurance has covered most of my treatment so far, with the obvious exception of copays. The billing department gave me a vey clear break-down: if my pants come off, it's considered a specialist visit and I have a copay. If I'm just coming in for bloodwork, I don't have a copay. I've only had to pay for one medication out-of-pocket (Ovidrel), but the clinic referred me to a specialty pharmacy where I was able to get it for a low price.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
N/a
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 36 - 37
1 IVF
Male Factor
Unexplained
East Asian
Income $200K - $499K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I saw Dr. Gutmann 4-5 times initially, during the various exploratory & diagnostic phases (consultation, a monitored clomid cycle, HSG, blood and semen tests, etc.) that led to unexplained fertility diagnosis. While not stereotypically warm and fuzzy, she has a great style that really clicked for us: remembering personal details and preferences/goals, informed by the latest science, with a bit of dry humor thrown in there...First semen analysis showed slightly low sperm count and motility. She recommended supplements.
Every single nurse (of the 4-5 I saw regularly) was amazing [at RMA of Philadelphia] with one exception. She was very nice, but seemed to want to reassure me rather than educate me...said they would bill us for anything not covered, up to the cost of their out-of-pocket plan ($14k excluding medication). Overall I felt like I was in great, responsive, competent hands...Started at 400iu Follistim, but as my estrogen levels climbed sky high they switched me to daily monitoring & bloodwork, and tweaked dosage every day.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
I saw Dr. Gutmann 4-5 times initially, during the various exploratory & diagnostic phases (consultation, a monitored clomid cycle, HSG, blood and semen tests, etc.) that led to unexplained fertility diagnosis. While not stereotypically warm and fuzzy, she has a great style that really clicked for us: remembering personal details and preferences/goals, informed by the latest science, with a bit of dry humor thrown in there.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann's style is not stereotypically warm and fuzzy, but it really clicked for me. She was willing to explain anything and make a recommendation but left the decisions up to us, with no pressure. She has a great dry humor, remembered some details about my personal life, and mainly showed she cared through a detailed treatment plan, and being super responsive with constant monitoring/adjustments in the lead-up to retrieval. Monitoring visits & even transfer day were provided by a rotating team of doctors and NPs. I saw at least 5 in a single, well-monitored IVF cycle. Initially I was disappointed that Dr. Gutmann didn't personally, but I ended up feeling more knowledgeable thru the mix of different styles. Some talked millimeters and probability, others were great at giving a sneak peek at next few steps, everyone was 100% dialed on my records. Emails were returned very quickly, sometimes within the hour.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
1. First semen analysis showed slightly low sperm count and motility. She recommended supplements. My husband also decided to cut from ~3-6 beers a week to 1. Three mos later Dr. Gutmann said test results had rebounded so well that she thought one of the tests was inaccurate, and the answer was most likely somewhere in between. 2. We weren't ready to fully dive into IVF yet so our first step was a Clomid + timed intercourse cycle. 1 ultrasound monitoring appt showed 5 eggs. Negative test. 3. Dr. Gutmann informed us of a research opportunity that would pay for the entire IVF cycle except medication. This sort of kick-started our commitment, but I got busy for 2 months and put off the diagnostic tests. Study was closed to my age bracket by then but we decided to go ahead anyway. 4. IVF cycle with injectables. Started at 400iu Follistim, but as my estrogen levels climbed sky high they switched me to daily monitoring & bloodwork, and tweaked dosage every day. Inconvenient, but great care. On trigger day I screwed up a medication pickup and did not have the prescribed trigger med at home. The doctor on call was great about prescribing an alternative w that I could do within the hour. He explained this alternative would put me at higher risk for OHSS, but they would monitor me closely.
Describe your experience with the nursing staff at RMA of Pennsylvania.
Every single nurse (of the 4-5 I saw regularly) was amazing with one exception. She was very nice, but seemed to want to reassure me rather than educate me, and in 1 case had a small miscommunication about where to phone in an updated prescription. She was fine, just a 4/5 instead of 5.
Describe your experience with RMA of Pennsylvania.
Fairly big team, so it should have felt impersonal but didn't. Supervising doc is always on top of the plan, and everyone made a personal connection. Monitoring appointments in Center City were very convenient. Usually waited 5 minutes, with 1-2 exceptions. 8am seems to be busiest, so before or after is faster. Weekends in the Valley Forge local were an annoying haul, but worth it in the end. Financially the jury's still out. My insurance had limited coverage for IVF, so they submitted various components of my testing and care separately. Some have been reimbursed and is still pending. RMA said they would bill us for anything not covered, up to the cost of their out-of-pocket plan ($14k excluding medication). Overall I felt like I was in great, responsive, competent hands.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Yes, doctor had strong preference to transfer 1 for goal of healthy singleton pregnancy.
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
1 IUI
PCOS
Uterine Fibroids
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Prepare questions. She [Dr. Gutmann] will answer them, but as others have said, your time is limited. She will always answer questions though. I read these docs often do over 50 monitoring appointments from 7-9, for context. So she wouldn’t go into a monologue about my treatment plan, but always more than happy to explain my treatment plan...struck the perfect balance of warm yet clearly well researched. She always started with a check in and often a joke, then dove into the science of what she was seeing... balance of bedside manner and intellectual prowess were so good that, as dreaded as the process could be (and it was since I had a miscarriage at first), We still always looked forward to seeing her.
[RMA of Philadelphia is an] Awesome practice. I worked with many different docs here. Sort of like the 3 little bears, some of these docs were too optimistic, some too dry, but Dr. Gutman was the perfect balance for me...There are a ton of nurses. I probably worked with at least 5 different nurses, all extremely warm and thorough. I was always surprised how patient and detailed they were with all my questions because I was admittedly high strung/anxious and had soooo many questions...I have great insurance so costs we’re $40 copays, trigger shot was $100, other meds $60....total costs under $1,000.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutman’s balance of bedside manner and intellectual prowess were so good that, as dreaded as the process could be (and it was since I had a miscarriage at first), We still always looked forward to seeing her.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Prepare questions. She will answer them, but as others have said, your time is limited. She will always answer questions though. I read these docs often do over 50 monitoring appointments from 7-9, for context. So she wouldn’t go into a monologue about my treatment plan, but always more than happy to explain my treatment plan.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. G struck the perfect balance of warm yet clearly well researched. She always started with a check in and often a joke, then dove into the science of what she was seeing.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
First 9 weeks was just monitoring because, against all odds, my first appt revealed my first natural pregnancy. We lost this baby and Dr. G was great, and suggested a slightly more aggressive approach of letrizol, progesterone, trigger shot, and IUI which we did. I ended up bleeding and having low hcg levels, which made me very anxious and I asked to terminate the pregnancy rather than finish what I thought was a miscarriage. From there, doc monitored me for 9 weeks, even answering my questions by phone immediately before the holidays. At week 9 Dr. G graduated me because against the odds, this pregnancy looks viable. Nurse still did follow up after final appt. it was a great process- wish I could stay w dr. G a couple more weeks because of my anxiety, but I understand that a reproductive specialist has to draw a clear line of time to move on to OB.
Describe your experience with the nursing staff at RMA of Pennsylvania.
There are a ton of nurses. I probably worked with at least 5 different nurses, all extremely warm and thorough. I was always surprised how patient and detailed they were with all my questions because I was admittedly high strung/anxious and had soooo many questions.
Describe your experience with RMA of Pennsylvania.
Awesome practice. I worked with many different docs here. Sort of like the 3 little bears, some of these docs were too optimistic, some too dry, but Dr. Gutman was the perfect balance for me. She never offered false hope or vague statements the other doctors sometimes made, like “it is what it is” or “we don’t know yet so we’re just going to assume it will all work out.” Instead, she’d joke with us, empathize with our losses, but report only in terms of science, e.g. baby is x% of growth margin or whatever. This was perfect for us...we wanted the facts, and her warmth made the delivery of these more tolerable.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
I have great insurance so costs we’re $40 copays, trigger shot was $100, other meds $60....total costs under $1,000.
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 35 - 36
2 IUI
Diminished Ovarian Reserve
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Gutmann] always communicated with me and made sure I was aware of the next steps and had all of the support I needed through each IUI process. She also went above and beyond helping me fight some insurance issues that started midway through my treatments. Her bedside manner is amazing...is very knowledgeable, compassionate and has a great sense of humor. During our first consultation and workup she was completely upfront and honest with what my test results revealed and the potential difficulties that could lie ahead. However, she was always very empathetic and made it known that she was confident in her abilities and was going to work very hard to achieve my desired results.
Throughout both cycles [of IUI at RMA of Philadelphia] there was constant blood work and ultrasound monitoring to track my ovulation...The nursing staff was incredible. They were all very knowledgeable about the entire process... Even the financial coordinator was amazing and helped me through some very difficult insurance changes that occurred at the beginning of the year in the middle of my treatments. There was an occasional time or two where my monitoring was completed by another Dr. and they were all very friendly and knowledgeable. Everything was very organized and clean on each visit. The waiting room was always full when I arrived, but your wait times were minimal. This office does run like a well oiled machine.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutman is very knowledgeable, compassionate and has a great sense of humor. During our first consultation and workup she was completely upfront and honest with what my test results revealed and the potential difficulties that could lie ahead. However, she was always very empathetic and made it known that she was confident in her abilities and was going to work very hard to achieve my desired results. I felt very comfortable in her presence and confident in the treatment decisions that she made throughout my care. She understood how crazy the back and forth almost daily visits at times for monitoring could be and did her best to take my life/work schedule into consideration. I don't know that I could have had a better experience. She truly made this very stressful process go much smoother than I ever anticipated. I am blessed to have found such an amazing fertility Dr.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann is straight forward when it comes to describing your care, potential issues, all of your potential options. She doesn't sugar coat the facts, but she also lets you know she is here to help and fight with you through the entire process. My percentages for a successful pregnancy were extremely low and she was up front with that, but also had a thorough game plan in place to beat those odds. She is determined and very skilled at what she does.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann was always very warm and determined to help me achieve my dreams of becoming a mother. She is very straight forward and honest when answering questions, but always was there responding to my anxieties and helping me through this often stressful process. She always communicated with me and made sure I was aware of the next steps and had all of the support I needed through each IUI process. She also went above and beyond helping me fight some insurance issues that started midway through my treatments. Her bedside manner is amazing.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
My first cycle began with Clomid and Ovedril leading to my IUI. My second cycle we used Letrozole to regulate my ovulation and Ovedril prior to the IUI. Throughout both cycles there was constant blood work and ultrasound monitoring to track my ovulation.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nursing staff was incredible. They were all very knowledgeable about the entire process. They returned phone calls and emails promptly and were always following up to ensure that you had all medications needed and thoroughly understood your next steps. The team there works amazingly well together. I am sad to leave and transition back to my OBGYN for monitoring.
Describe your experience with RMA of Pennsylvania.
All of the staff at RMA is warm, friendly, and thorough. Even the financial coordinator was amazing and helped me through some very difficult insurance changes that occurred at the beginning of the year in the middle of my treatments. There was an occasional time or two where my monitoring was completed by another Dr. and they were all very friendly and knowledgeable. Everything was very organized and clean on each visit. The waiting room was always full when I arrived, but your wait times were minimal. This office does run like a well oiled machine.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
With each visit I had a $30 copay. All other treatment was covered except the cost of my donor sperm. I had to pay out of pocket for two rounds of donor sperm which ran around $2000.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
N/A
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
6
NPS
6
Age 37
Diminished Ovarian Reserve
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
IVF With Other Docs
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Gutman seems to be a no-nonsense doctor. While my partner and I have been having fertility problems she said our outlook is optimistic. I don’t think she would have said this if she didn’t believe it. We went to her for a second opinion and she discussed different ways she would change our current fertility regimen.... Having one failed IVF cycle Dr. Gutman stated that If I did more IVF treatment cycles she would add Menopur in addition to Follistim. Also, having had one chemical pregnancy she suggested doing a hysteroscopy and ERA testing.
RMA is a large clinic with multiple sites so they have a lot of the kinks worked out. It also did not take that long to get in to see Dr. Gutman.... Before my appointment I was told I would need to fill out history in an electronic form. I never received this and had to call the office multiple times to receive this form. Other than that, I really did not have much interaction with the nursing staff....At first, I felt like a human as Dr. Guttman greeted us in the waiting room. After taking us into her office she mostly went through her computer
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutman seems to be a no-nonsense doctor. While my partner and I have been having fertility problems she said our outlook is optimistic. I don’t think she would have said this if she didn’t believe it. We went to her for a second opinion and she discussed different ways she would change our current fertility regimen. This was helpful in that we were able to discuss these suggestions with our primary fertility doctor. Dr. Gutman also offered us the single best piece of advice we have received in our fertility journey. After 2 years, multiple IUIs, a cycle of IVF we were unsure of how to proceed on this journey. Dr. Gutman stated that whatever we decide we should be able to look back and be comfortable with the decisions we made. In this painstaking, emotional journey those words ring very true as we proceed in trying to make our family.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
No non-sense, not the warmest person but very knowledgeable and willing to try different regimens.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
At first, I felt like a human as Dr. Guttman greeted us in the waiting room. After taking us into her office she mostly went through her computer and reviewed the information we had already submitted online. She listened to our questions but I got the impression from her that “she’s heard it all”. I felt like she treated us somewhere between a number and a human.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
Having one failed IVF cycle Dr. Gutman stated that If I did more IVF treatment cycles she would add Menopur in addition to Follistim. Also, having had one chemical pregnancy she suggested doing a hysteroscopy and ERA testing.
Describe your experience with the nursing staff at RMA of Pennsylvania.
Before my appointment I was told I would need to fill out history in an electronic form. I never received this and had to call the office multiple times to receive this form. Other than that, I really did not have much interaction with the nursing staff.
Describe your experience with RMA of Pennsylvania.
RMA is a large clinic with multiple sites so they have a lot of the kinks worked out. It also did not take that long to get in to see Dr. Gutman. Her demeanor is not warm and fuzzy but she did give us a good second opinion. I mentioned during my appointment that I had spoken with a clinical coordinator and was told I would be eligible to do a clinical trial for IVF. She told me I would not be eligible and her dismissal of it was a little brusk. As for the second opinion she told us what she would do differently in our IVF treatment. Specifically, she would start me on a higher dose or follistim and would add Menopur. Additionally, because I have had one chemical pregnancy in the past she suggested doing a hysteroscopy and possibly an ERA biopsy. She also stated that my partner and I should definitely do PGS testing with our next cycle. I did not get the warmest feeling from her but do feel as though she gave us a sound, honest opinion.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
I thought I would be eligible for a clinical trial which would cut my expenses but Dr. Gutman quickly informed me that I would not be eligible. Other than that, they did set up an appointment for us to speak with the financial team which we have not followed up with because at this point we only went to Dr. Gutman for a second opinion.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
She would elect for in the future doing PGS testing and then transfer one embryo. She said, ultimately it would be our decision on transferring one or two embryos.
What specific things went wrong at RMA of Pennsylvania?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Pennsylvania.
Before my appointment they told me I would have to fill out history on a computer and submit it electronically. I had to call the week before my appointment because I was never emailed the packet to fill out.
6
Doctor
Jacqueline Gutmann
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
6
NPS
7
Age 31
Male Factor
Income $50K - $99K
Teacher
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Not sure
Dr. Gutmann answered all of my questions thoroughly. She is rather clinical about the diagnostic process as well as when she explained various intervention options. However, she clearly is competent and passionate.... The clinic [RMA of PA] has you complete a through form outlining your medical history and history trying to conceive. During my initial appointment with her, Dr. Gutmann reviewed my answers with me and asked follow up questions when needed. My husband had to participate by phone and she answered his questions as well as mine. She explained the benefit of getting a HSG completed. I ended up getting my HSG done by her a few weeks later.
The clinic [RMA of PA] has you complete a through form outlining your medical history and history trying to conceive. During my initial appointment with her, Dr. Gutmann reviewed my answers with me and asked follow up questions when needed.... I recall the first nurse who explained to me the blood tests that would be ordered was very kind and did a good job of explaining things.... You were able to do lab work through the clinic which was convenient. They told me someone would call to talk about finances, which was followed through on. I never had to wait long.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
I saw Dr. Gutmann primarily for our diagnostic work up as we then moved out of state. The clinic has you complete a through form outlining your medical history and history trying to conceive. During my initial appointment with her, Dr. Gutmann reviewed my answers with me and asked follow up questions when needed. My husband had to participate by phone and she answered his questions as well as mine. She explained the benefit of getting a HSG completed. I ended up getting my HSG done by her a few weeks later. I was very nervous and found the procedure to be painful She was kind and compassionate throughout.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
She will be direct and very scientific about what your chances are of conceiving.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann answered all of my questions thoroughly. She is rather clinical about the diagnostic process as well as when she explained various intervention options. However, she clearly is competent and passionate.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
I saw Dr. Gutmann for diagnostic workup.
Describe your experience with the nursing staff at RMA of Pennsylvania.
As I saw this clinic for diagnostic, I didn't interact with the nurses very much nor was I in a position to be assigned a nurse. I recall the first nurse who explained to me the blood tests that would be ordered was very kind and did a good job of explaining things.
Describe your experience with RMA of Pennsylvania.
Again, I did not receive any intervention through this clinic. You were able to do lab work through the clinic which was convenient. They told me someone would call to talk about finances, which was followed through on. I never had to wait long.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
My diagnostic tests were covered by my insurance.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
NA
6
Doctor
Jacqueline Gutmann
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
8
NPS
8
Age 33 - 34
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Successful
Dr. Gutmann and the staff have been great in communicating and answering questions. For our current treatment cycle she has agreed to do a mock Natural FET which is something she normally doesn't do but has agreed to let us try. She is willing to collaborate with us while giving us her professional recommendation.... She is very blunt and straightforward, but underneath there is a wicked sense of humor, which both my husband and I appreciate. Her personality fits well with us and we appreciate her ongoing collaboration in our treatment.
I like that the location [RMA of Phil] I go to is small. I see either the nurse practitioner or doctor every visit. Monitoring on weekends is convenient... For major procedures like egg retrieval, FET, etc we had to travel to the King of Prussia office but other than that all procedures were done locally.... [monitoring] was very smooth, they take patients for sonograms on a first come, first serve basis. Bloodwork can take a bit more time since it is done in the outpatient lab but is not usually too long of a wait. RMA patients are expedited in the outpatient center.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann is very candid and thorough. She is very blunt and straightforward, but underneath there is a wicked sense of humor, which both my husband and I appreciate. Her personality fits well with us and we appreciate her ongoing collaboration in our treatment.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
She is very thorough and knowledgeable. She is a straightshooter and is very clinical in her assessments. Some people not like or appreciate that, but I do.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann and the staff have been great in communicating and answering questions. For our current treatment cycle she has agreed to do a mock Natural FET which is something she normally doesn't do but has agreed to let us try. She is willing to collaborate with us while giving us her professional recommendation.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
We started with clomid and timed intercourse. I did not like clomid and the side effects that occurred with it and we quickly moved on to injectable meds with timed intercourse. She was very candid about her treatment plan and why she recommended moving on to IVF when she did.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Melissa)
Melissa is the glue that holds the Mechanicsburg office together. She is extremely knowledgeable, compassionate, and caring.
Describe your experience with RMA of Pennsylvania.
I like that the location I go to is small. I see either the nurse practitioner or doctor every visit. Monitoring on weekends is convenient, I'm lucky to live 10 minutes from the office and hospital (where weekend monitoring appointments are). For major procedures like egg retrieval, FET, etc we had to travel to the King of Prussia office but other than that all procedures were done locally.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
It was very smooth, they take patients for sonograms on a first come, first serve basis. Bloodwork can take a bit more time since it is done in the outpatient lab but is not usually too long of a wait. RMA patients are expedited in the outpatient center.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
Our treatment leading up to IVF was covered under insurance. I appreciate that she did not recommend IUIs (which would not be covered under my insurance). Stating that they don't produce good outcomes and we would most likely end up needing IVF. Total cost of IVF cycle with medication cost approximately $16k
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
She prefers to transfer one embryo at a time due to the risks multiples create. I wanted to have a discussion about transferring two, which she happily obliged.
8
Doctor
Jacqueline Gutmann
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of Pennsylvania
Mechanicsburg (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
3
NPS
0
Age 42
Black or African-American
Income $0 - $49K
Graphic Designer
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
For such a personal process I consider Dr. Gutman and her team very impersonal and not very caring.... She sent most of her messages through her nurse. Spoke to me via phone one time because it was protocol. If the process was successful or unsuccessful. You still expect your doctor to show some tact and not be so cold. Dr. Gutman was very knowledgeable but very, very cold in her delivery of any news. I guess it makes it easier to give people info.
My nurse was very interested and seemed caring when it came to making sure t the paperwork was signed by me for the procedure. However, after that, I was bounced around from nurse to nurse which made the whole process seem to be very unorganized because I would have to explain myself over and over again to the new nurse.... The Hematologist at RMA Center City are fantastic. Caring, let you know exactly what was going to happen step by step.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
None supportive, None caring. She sent most of her messages through her nurse. Spoke to me via phone one time because it was protocol. If the process was successful or unsuccessful. You still expect your doctor to show some tact and not be so cold. Dr. Gutman was very knowledgeable but very, very cold in her delivery of any news. I guess it makes it easier to give people info. that way, but it's very weird none the less. Poor bedside manner overall.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Don't let them(the RMA Team) push you into purchasing medication right away so that you still have the option of getting out of there and finding another Doctor.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
For such a personal process I consider Dr. Gutman and her team very impersonal and not very caring. When you first go to RMA the entire team, from the receptionist to the doctors to the finance team advises you, "We will take care of you"."Once you pay, you can come through anytime you want" However, it seems that as soon as you hand over your money, they forget you literally. A nurse is assigned to you when you go to RMA who is supposed to provide info. to Dr. Gutman about your case. However, everytime except for once when I have called I have spoken to a different nurse and every time they seem to somehow kinda conveniently forget that you are a patient. Dr. Gutman may know her medical stuff but, she seems to only want to deal one on one with patients when a check is involved. When there is not there is no follow-up, no explanation, and no support.
Describe your experience with your nurse at RMA of Pennsylvania.
My nurse was very interested and seemed caring when it came to making sure t the paperwork was signed by me for the procedure. However, after that, I was bounced around from nurse to nurse which made the whole process seem to be very unorganized because I would have to explain myself over and over again to the new nurse.
Describe your experience with RMA of Pennsylvania.
The Hematologist at RMA Center City are fantastic. Caring, let you know exactly what was going to happen step by step. The Hematologist at RMA King of Prussia are dry and seem not to be that interested in their patients.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
I paid $16,000 for IVF treatment which was never received
3
Doctor
Jacqueline Gutmann
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
4 of 5
0
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 37 - 38
5 IUI
European
Income $200K - $499K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
I really like Dr Gutmann. She's present when I'm with her, I think she definitely considers me as an individual in my treatment, she answers my questions, she has a sense of humor, and she's empathetic. My only issue is it's hard to actually see her. An appointment takes a while to get if I want to talk to her/reassess. I usually end up seeing one of the other Drs on call when I go due to my cycle and the Drs schedules... I like her, she answers questions, treats me as an individual, good sense of humor, seems to know what she's talking about, etc
I like it, but I wish the same Dr were available at the location each time I went (more or less). They rotate locations though so I saw the 2 other drs more than my primary. Staff is nice and helpful. They seem to understand that fertility is a stressful/touchy subject so they make the visits nice. Waiting room is nice. Clinic [RMA] is clean...Really like the nursing staff here, they're all sweet. In the beginning I had some confusion- I guess they're used to people coming in for multiple cycles and knowing the routine, but at first I didn't know what the steps were and not everything was fully explained. Once I got used to the basic routine, it was fine.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
I feel like I did this a few questions ago... I like her, she answers questions, treats me as an individual, good sense of humor, seems to know what she's talking about, etc. I wish I could see her for all of my appointments for continuity, but I usually end up seeing a different Dr due to my cycle and the schedules of the Drs on call.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
That FYI, you won't be dealing with just her, you get whichever Dr is in. Which isn't bad, they're all good. It would just be nice for continuity and questions.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
I really like Dr Gutmann. She's present when I'm with her, I think she definitely considers me as an individual in my treatment, she answers my questions, she has a sense of humor, and she's empathetic. My only issue is it's hard to actually see her. An appointment takes a while to get if I want to talk to her/reassess. I usually end up seeing one of the other Drs on call when I go due to my cycle and the Drs schedules.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
I started out the first cycle without drugs because I got pregnant easily the first time. Second cycle I used Letrosol because there is supposedly a slightly lower risk of multiples than Clomid. Didn't like the side effects of Letrosol. Next 3 cycles with Clomid and Ovedril. 5 cycles total of IUI. About to start trying with IVF.
Describe your experience with the nursing staff at RMA of Pennsylvania.
Really like the nursing staff here, they're all sweet. In the beginning I had some confusion- I guess they're used to people coming in for multiple cycles and knowing the routine, but at first I didn't know what the steps were and not everything was fully explained. Once I got used to the basic routine, it was fine.
Describe your experience with RMA of Pennsylvania.
I like it, but I wish the same Dr were available at the location each time I went (more or less). They rotate locations though so I saw the 2 other drs more than my primary. Staff is nice and helpful. They seem to understand that fertility is a stressful/touchy subject so they make the visits nice. Waiting room is nice. Clinic is clean. I've brought my 4 year old daughter to most visits with me and they always welcome her and give her stickers.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
$1200 per cycle for IUI, then additional cost of buying donor sperm online.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
We haven't really dealt with this yet.
What specific things went wrong at RMA of Pennsylvania?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of Pennsylvania.
One time I wasn't called to be told I needed Ovidril for a cycle until the pharmacy was already closed and I was supposed to take it that night.
10
Doctor
Jacqueline Gutmann
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
King of Prussia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 49 - 50
Donor Eggs
Diminished Ovarian Reserve
Uterine Fibroids
European
Income $100K - $199K
Doctor
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Gutmann has been very invested in giving me the best possible chance of success. She has always gone the extra mile to respond to my questions and anxieties. She has called and emailed me directly, and she has helped me when I miscarried....she may be a bit conservative in her approach....She had me undergo a hysteroscopy prior to beginning the cycle... Even though this delayed the cycle it gave me the beatbox chance of having success and peace of mind.
Their physicians and staff are their biggest strengths. The multiple locations are another strength. The facilities [RMA- of Phila] are well designed and comfortable. Their surgery center is extremely well run....There were two primary nurse practitioners who worked with me since I was using donors. They were both very responsive to my questions....I felt confident in their knowledge. They were all very compassionate and also invested in the success of their patients.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann is a wonderful physician. She is knowledgeable, compassionate, understanding and patient. She is very empathic. She always explained what to expect. If there were any complications or concerns, she would explain what they were and the best course of action. She didn't hesitate to ask her colleagues for their opinion in my care, when needed which I respect and consider a sign of confidence in her abilities. She doesn't allow pride to keep her from getting answers for her patients to obtain the best care possible for them.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Understanding that she may be a bit conservative in her approach.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann has been very invested in giving me the best possible chance of success. She has always gone the extra mile to respond to my questions and anxieties. She has called and emailed me directly, and she has helped me when I miscarried. She's been encouraging without sugar coating the odds. She's always been honest.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
She had me undergo a hysteroscopy prior to beginning the cycle. A fibroid was found and surgery was advisedly. On repeat scope, another possible fibroid was found which wasn't clear and so an MRI was recommended and showed that there were two small fibroids which wouldn't interfere in pregnancy given their location. Even though this delayed the cycle it gave me the beatbox chance of having success and peace of mind. I did become pregnant with that first cycle
Describe your experience with the nursing staff at RMA of Pennsylvania.
There were two primary nurse practitioners who worked with me since I was using donors. They were both very responsive to my questions. The other nurses were also responsive to my questions. I felt confident in their knowledge. They were all very compassionate and also invested in the success of their patients.
Describe your experience with RMA of Pennsylvania.
Their physicians and staff are their biggest strengths. The multiple locations are another strength. The facilities are well designed and comfortable. Their surgery center is extremely well run. Weaknesses- I can't think of any.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
Last year, I had a different insurance which covered most of my expenses. However, this year, my insurance isn't willing to cover more than 1 IVF cycle and only if done before April 29th. So, I'm not sure of out of pocket costs
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
I completely agreed with her reasoning for single embryo transfer given the increased risk to me and any potential fetus with multiples. MFM agreed as well.
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 29 - 31
8 IUI
European
Ashkenazi Jewish
Latinx
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
I felt complete trust in her [Dr. Jacqueline Gutmann] and felt very respected and 100% included as the non-gestational partner (my wife carried our child). Dr. Gutmann made herself very available to us over email at any time. We had a difficult situation regarding a non-viable pregnancy through the course of our journey, and though Dr. Gutmann was aware early on that it would almost certainly end up as non-viable, she gave us the information but didn't pressure us at all in making our own decision as to how to proceed. She is very, very queer-competent, and was super respectful in her language. I could not be happier in our choice to work with her, and hope to do so again when the time is right to try for a sibling!
Overall, RMA does a great job of being extremely clear in all forms of communication, and they are great about letting you know exactly what is happening and what will happen next.The nursing staff was so supportive and seemed very up to date on our specific needs and situation each visit...Highly queer competent, they do a lot of outreach in the community...We used Letrozole to regularize ovulation, plus bloodwork and ultrasound monitoring to track the process of ovulation. Then, when the follicles looked good, we would use an HCG trigger shot to trigger ovulation, followed by an IUI. After the IUI we used progesterone suppositories.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann was very clear, thorough, and extremely knowledgeable. She was instantly able to answer every question we asked with specifics. Was is a bit blunt and will absolutely "tell it like it is" but I felt complete trust in her and felt very respected and 100% included as the non-gestational partner (my wife carried our child). Dr. Gutmann made herself very available to us over email at any time. We had a difficult situation regarding a non-viable pregnancy through the course of our journey, and though Dr. Gutmann was aware early on that it would almost certainly end up as non-viable, she gave us the information but didn't pressure us at all in making our own decision as to how to proceed. She is very, very queer-competent, and was super respectful in her language. I could not be happier in our choice to work with her, and hope to do so again when the time is right to try for a sibling!
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
I would strongly advise people to work with her, particularly if you are queer or trans!
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann was a godsend. She did a fantastic job of communicating with us throughout a very long and draining process. She was extremely responsive, including replying to emails outside of business hours, and answered all of our many detailed questions.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
We used Letrozole to regularize ovulation, plus bloodwork and ultrasound monitoring to track the process of ovulation. Then, when the follicles looked good, we would use an HCG trigger shot to trigger ovulation, followed by an IUI. After the IUI we used progesterone suppositories.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nursing staff was so supportive and seemed very up to date on our specific needs and situation each visit.
Describe your experience with RMA of Pennsylvania.
Highly queer competent, they do a lot of outreach in the community. We saw all the doctors in the practice at different times over the year we worked with RMA, and though Dr. Gutmann was in charge of our care and was our point of contact, we didn't have a problem with any of the other doctors on staff. Overall, RMA does a great job of being extremely clear in all forms of communication, and they are great about letting you know exactly what is happening and what will happen next.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
Bloodwork only monitoring visits were free, ultrasound monitoring visits, IUIs, and longer personal meetings with Dr. Gutmann were a $35 copay.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
n/a
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Successful
NPS
10
NPS
10
Age 33 - 37
19 IUI
3 IVF
Donor Eggs
Poor Egg Quality
Unexplained
European
Income $50K - $99K
1st of 4 Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Gutmann is amazing. Personal, but straight forward and no nonsense...If you want someone with the education and experience of a true fertility leader, she's your doc. She tells it like it is..never ambiguous, never harsh, but doesn't sugar coat either. She is so intelligent without making her patients seem dumb... she always explained her rationale and I always tusted her
RMA is always open...holidays and weekends. they are very responsive, helpful, and the staff is great...during IVF i got into a package deal that was roughly $20,000 and meds were close to $5,000 each cycle...Our specific problems happened only twice and only with one nurse. The rest of the clinic and staffing were perfect and went over and beyond with informing us and with with follow ups
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
She's just the best! Really knows her stuff, explains it well, doesn't sugar coat, but isn't harsh. Personable without being unprofessional. I was at RMA 219 times in my time there and everytime i knew she was in the office I felt relived and happy to know i was under her care and that I got the chance to talk with her.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
If you want someone with the education and experience of a true fertility leader, she's your doc. She tells it like it is..never ambiguous, never harsh, but doesn't sugar coat either. She is so intelligent without making her patients seem dumb. Always has your best interest in mind and I'm pretty sure sheworks 23/7
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann is amazing. Personal, but straight forward and no nonsense. we also discussed personal lives and she got to know us
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
23 cycles too many too list but she always explained her rationale and I always tusted her
Describe your experience with RMA of Pennsylvania.
RMA is always open...holidays and weekends. they are very responsive, helpful, and the staff is great
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
IUIs the most expensive part was teh donor sperm. copays each visit and my shots weren't covered. they were $99 a cycle. during IVF i got into a package deal that was roughly $20,000 and meds were close to $5,000 each cycle. No insurance coverage with IVF. My Wife started IVF and her meds were mostly covered with a small copay. We received grants from Hasidah and JFCS. that helped. overall we spent about $80,000 for 3 years of infertility
What specific things went wrong at RMA of Pennsylvania?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Pennsylvania.
Our specific problems happened only twice and only with one nurse. The rest of the clinic and staffing were perfect and went over and beyond with informing us and with with follow ups
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
5
NPS
7
Age 35
1 IUI
Male Factor
Tubal Blockage
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
Dr. Guttman is very knowledgeable and up to date on latest research. I trust her medical advice but her communication is not good. She does not explain things in detail. For example, she just says "looks good". Other REs that I have seen in the same practice actually explain to you the ultrasound, what they see on the screen, not just "looks good"...Each person reacts differently to the medication and there are things that should change after reflecting or taking into account what worked and didn't work last cycle. Unfortunately, I didn't feel that this was being done. It felt like a one size fits all kind of approach.
They are very organized, follow the rules and try to have a good system in place. The rooms are always clean and waiting rooms are quiet. As a new patient, if you need hand holding see Dr. Freedman, he has great empathy and explains things well. If you want someone direct, data driven, and up to date on research see Dr. Castelbaum...Most nurses are great and feel for you. Some prefer to give you their advice instead of having the doctor call you about your concerns but if you ask to speak with the doctor they will do that. As with everything, make sure to stay on top of your treatment, ask questions and be clear about your steps because they will miss things and forget to tell you things.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Guttman is very knowledgeable and up to date on latest research. I trust her medical advice but her communication is not good. She does not explain things in detail. For example, she just says "looks good". Other REs that I have seen in the same practice actually explain to you the ultrasound, what they see on the screen, not just "looks good". It is important to know for yourself what is going on because how else will you be able to make a decision.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
If you need hand holding find another doctor. If you go, you'll need to be a very strong advocate of your options.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Each person reacts differently to the medication and there are things that should change after reflecting or taking into account what worked and didn't work last cycle. Unfortunately, I didn't feel that this was being done. It felt like a one size fits all kind of approach.
Describe your experience with the nursing staff at RMA of Pennsylvania.
Most nurses are great and feel for you. Some prefer to give you their advice instead of having the doctor call you about your concerns but if you ask to speak with the doctor they will do that. As with everything, make sure to stay on top of your treatment, ask questions and be clear about your steps because they will miss things and forget to tell you things.
Describe your experience with RMA of Pennsylvania.
They are very organized, follow the rules and try to have a good system in place. The rooms are always clean and waiting rooms are quiet. As a new patient, if you need hand holding see Dr. Freedman, he has great empathy and explains things well. If you want someone direct, data driven, and up to date on research see Dr. Castelbaum. Unfortunately, they work out of the other locations not center city.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Strong preference for eSET not multiple.
What specific things went wrong at RMA of Pennsylvania?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
5
Doctor
Jacqueline Gutmann
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 29 - 30
European
Income $100K - $199K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Gutmann remembers details about your life and is very personable. She's blunt, but very caring...Dr. Gutmann is clearly very knowledgeable and skilled in this area....I was really thankful for her honesty when we hit an unexpected delay with our sperm donor. She let us know what to expect, and then gave us space to make some decisions. At times, her blunt responses were initially shocking, but it doesn't take you long to realize that she truly cares and also is quite funny!
This clinic is clearly very skilled in reproductive medicine; I describe them as a "well-oiled machine." Almost all staff were warm and caring, while being very thorough. Another big strength and appeal for us was their inclusivity of the LGBT community...we did have a frustrating conversation with a financial planner...She didn't know our situation and actually was almost pressuring us to go with an anonymous donor over our known donor due to cost.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann is clearly very knowledgeable and skilled in this area. She helped us make a plan that fit our lives and was very honest with us. I appreciated this because I just wanted to know what to expect. I was really thankful for her honesty when we hit an unexpected delay with our sperm donor. She let us know what to expect, and then gave us space to make some decisions. At times, her blunt responses were initially shocking, but it doesn't take you long to realize that she truly cares and also is quite funny!
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Be prepared to be told the absolute truth. If you're somebody that needs any potentially tough information given "sugar-coated," you may be surprised by Dr. Gutmann's blunt repsonses; just remember it comes from a caring and knowledgeable place.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann remembers details about your life and is very personable. She's blunt, but very caring. While going through a procedure, I was visibly uncomfortable, and she had amazing bedside manners. She ensured I was ok, and definitely tended to me until she knew I was comfortable again.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
We are still in process with Dr. Gutmann and needed to have a change of course, so I don't have current specifics.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nurses were all very efficient during appointments, which was appreciated when rushing to get bloodwork done in the morning before work! The nurses remember the patients and are usually very warm. When calling to talk to a nurse, they always respond quickly and have thorough answers.
Describe your experience with RMA of Pennsylvania.
This clinic is clearly very skilled in reproductive medicine; I describe them as a "well-oiled machine." Almost all staff were warm and caring, while being very thorough. Another big strength and appeal for us was their inclusivity of the LGBT community. Some weaknesses would be that every now and then, another doctor would do the vaginal ultrasounds, and they weren't as warm as Dr. Gutmann. Also, we did have a frustrating conversation with a financial planner when we made the decision to go from IUI to IVF. She didn't know our situation and actually was almost pressuring us to go with an anonymous donor over our known donor due to cost.
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unknown Success
NPS
10
NPS
10
Age 26 - 29
4 IUI
PCOS
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gutman has a dry sense of humor and can be very brusque...Her personality demystified treatments and made the whole fertility process seem more "normal." She's honest about what to expect and what statistics around pregnancy are for each treatment type. When planning your treatment she takes multiple factors into consideration including your fertility Heath, of course, but also your finances, your reaction to drugs, and your access to sperm, for example. I've always felt very taken care of by the doctor.
The RMA nurses in Center City are warm and inviting. They are good at every part of their job - from taking blood to showing compassion when you have a negative test....RMA is a fantastic clinic. All the doctors are knowledgeable and friendly. The space is clean and warm. The connection to Jefferson Hospital makes procedures like the hysterosalpingogram easy. The one big downer to RMA is that the only clinic open on Sundays is in King of Prussia, so if you need to see a doctor on Sunday you must travel to the suburbs.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutman has a dry sense of humor and can be very brusque. I found this to be a positive about her personality - she never made the fertility treatments feel precious. Her personality demystified treatments and made the whole fertility process seem more "normal." She's honest about what to expect and what statistics around pregnancy are for each treatment type. When planning your treatment she takes multiple factors into consideration including your fertility Heath, of course, but also your finances, your reaction to drugs, and your access to sperm, for example. I've always felt very taken care of by the doctor. I have no complaints - I wish she were my primary physician, too.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Don't be turned off by her brusque-ness! She's actually a really warm and caring person.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutman was always clear about what to expect from the fertility treatments - she has a positive outlook without ever giving me false hope. She also had an air of authority while still making me feel comfortable to ask questions. At my last consultation I asked her what I felt was a stupid question about cervical mucus and she answered me without a hint of condescension and said, "Don't hold back your questions until a consultation. If there is something worrying you, you can call anytime." Her dry sense of humor makes me laugh every time I see her, but I never feel like she is holding something back that I need to know. Most importantly​, I always feel like she is tailoring my treatment to my specific fertility and financial needs. This has never felt like a one-size-fits-all process with Dr. Gutman.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
Dr. Gutman first worked with me to identify if I could ovulate normally on fertility drugs since my PCOS kept me from ovulating normally naturally. She proscribed me Letrozole (after explaining the risks, giving me literature about the risks, and having me sign a consent form​ for the drug). I took two 5mg tablets (I think) of Letrozole on cycle days 4-9. After coming in for monitoring it was clear that I responded well to the Letrozole, so we started IUI cycles thereafter. I've been through 4 IUI cycles so far. I start with Letrozole, I'm monitored throughout the cycle, I take a trigger shot of Ovidrel when I have mature follicles and come in for insemination ~36 hours later. After 3 unsuccessful cycles I had a consultation with Dr. Gutman where we went over my body's responses to each cycle according to the monitoring. After reviewing each cycle she gave me multiple options for moving ahead which included more expensive and less expensive options - at no point did I feel pushed toward one option over another. I decided to continue with the Letrozole IUI cycles for the time being. We're still trying at the moment.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The RMA nurses in Center City are warm and inviting. They are good at every part of their job - from taking blood to showing compassion when you have a negative test. I love seeing the nurses when I arrive at the clinic. I was on a first-name basis with many of them after only a few appointments. I have felt less warmth from the nurses in King of Prussia, but that is not my normal clinic, so I don't feel like I can really speak to the atmosphere there.
Describe your experience with RMA of Pennsylvania.
RMA is a fantastic clinic. All the doctors are knowledgeable and friendly. The space is clean and warm. The connection to Jefferson Hospital makes procedures like the hysterosalpingogram easy. The one big downer to RMA is that the only clinic open on Sundays is in King of Prussia, so if you need to see a doctor on Sunday you must travel to the suburbs. It's highly inconvenient if you do not have a car.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
$1200 per monitored IUI cycle
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
10
NPS
10
Age 35 - 36
1 Fertility Medications
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
during the initial steps, Dr. Gutmann is very candid about the process and expectations of treatment. She will soften during the process. If you would to like to only see Dr. Gutmann, request appointments with Dr. Gutmann only when scheduling...After receiving my history from my previous doctors, Dr. Gutmann performed an ultrasound and HSG to decide which route to take, medication or injectionables. My disease had not progressed, therefore, I started with Clomid. Unfortunately, I developed Ovarian Hypersensitivity, and wasn't able to continue with the Clomid.
The nurse staff [at RMA of Philadelphia] was awesome. They called with my results with 4-6 hours. They were able to answer any questions that may have had. They even made small talk and made jokes to keep my spirits up during trying visits...They are warm and welcoming. They, also, clear if they cannot help you. Once Dr. Gutmann could help me any further with my disease, she referred me to someone else...After an MRI, Dr. Gutmann noticed my disease had began to progress very rapidly, and we decided the best course of action was surgical intervention. After the post-surgical/pre-fertility treatment MRI, my disease had progressed further, and I was referred to an oncologist. Dr. Gutman was apart of my team through my crisis.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
Please visit question number one about being treated as human. My experience as a patient of hers was amazing. When she noticed my health taking a turn for the worse, she asked me to come in for weekly checkups, consulted with an oncologist, and worked with another clinical team to figure out how to help me get better.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Trying to understand that during the initial steps, Dr. Gutmann is very candid about the process and expectations of treatment. She will soften during the process. If you would to like to only see Dr. Gutmann, request appointments with Dr. Gutmann only when scheduling.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
I work in the clinical field. Therefore, I expect doctors to be upfront about test results and expectations. Initially, Dr. Gutmann was upfront about expectations, especially after receiving previous my test results, and OP results. As time progressed, she soften, and became very encouraging. When she noticed my health taking a turn for the worse, she asked me to come in for weekly checkups, consulted with an oncologist, and worked with another clinical team to figure out how to help me get better.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
After receiving my history from my previous doctors, Dr. Gutmann performed an ultrasound and HSG to decide which route to take, medication or injectionables. My disease had not progressed, therefore, I started with Clomid. Unfortunately, I developed Ovarian Hypersensitivity, and wasn't able to continue with the Clomid. We allowed my system to calm down for awhile. After an MRI, Dr. Gutmann noticed my disease had began to progress very rapidly, and we decided the best course of action was surgical intervention. After the post-surgical/pre-fertility treatment MRI, my disease had progressed further, and I was referred to an oncologist. Dr. Gutman was apart of my team through my crisis.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Sara)
The nurse staff was awesome. They called with my results with 4-6 hours. They were able to answer any questions that may have had. They even made small talk and made jokes to keep my spirits up during trying visits.
Describe your experience with RMA of Pennsylvania.
The clinic's strength is its desire health those who cannot procreate have a child. They are warm and welcoming. They, also, clear if they cannot help you. Once Dr. Gutmann could help me any further with my disease, she referred me to someone else.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
Because Dr. Gutmann was treating both, my endometriosis, and fertility, my insurance was charged for each visit. My insurance didn't could IUI and IVF, though.
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
3
NPS
5
Age 34
3 IUI
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We met wth Dr. Gutmann on a handful of occasions, although we rarely saw her for monitoring appointments or heard from her otherwise (all communication is through the nursing staff). Dr. Gutmann is an intelligent physician with exceptional training and expertise in the field. Unfortunately, she lacks a warm bedside manner. Her reaction to our miscarriages at the practices was robotic and jarring. Ultimately, we decided to switch practices because of this.
The way that RMA of Philadelphia works is that, while you have one doctor overseeing your care, you are part of a practice with five locations in the area. The doctors switch locations every day...he nursing staff at RMA of Philadelphia are the glue that holds the practice together. The nurses work very hard to answer your questions and address any concerns. Unfortunately, however, you are not assigned a primary nurse at this practice, so every phone call come be from a different person - often someone with no knowledge of your case and someone you have never met. This lack of continuity can be challenging
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
We met wth Dr. Gutmann on a handful of occasions, although we rarely saw her for monitoring appointments or heard from her otherwise (all communication is through the nursing staff). Dr. Gutmann is an intelligent physician with exceptional training and expertise in the field. Unfortunately, she lacks a warm bedside manner. Her reaction to our miscarriages at the practices was robotic and jarring. Ultimately, we decided to switch practices because of this. As our case became more complicated, we needed someone with a more gentle touch and we wanted to have more contact with a single physician.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Guttman is a highly trained and experienced physician. She would be a good fit for couples or individuals trying to conceive who are interested in simply receiving clinical care and who do not need additional support.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
The way that RMA of Philadelphia works is that, while you have one doctor overseeing your care, you are part of a practice with five locations in the area. The doctors switch locations every day. When I first I went to RMA at the beginning of 2016, there were 7 doctors. By the time we finally decided to switch practices 13 months later, 3 had left and there were only 4. Suffice it to say, 4 doctors cannot cover all 5 practice locations. As a result, you are seen by different doctors at each appointment, rarely see "your" doctor, often see a sonographer, and (in addition) you don't have an assigned nurse. I would receive updates on pregnancy monitoring and next steps by personnel I had never met at locations I had never been to. As a result, you feel like you are part of a machine instead of like a human being.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
We did Clomid + IUI cylcles with Dr. Gutmann and one Clomid alone cycle. Neither the dosage was ever changed nor was the protocol. Our result was multiple miscarriages and we ultimately switched practices and doctors after searching for a second opinion.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nursing staff at RMA of Philadelphia are the glue that holds the practice together. The nurses work very hard to answer your questions and address any concerns. Unfortunately, however, you are not assigned a primary nurse at this practice, so every phone call come be from a different person - often someone with no knowledge of your case and someone you have never met. This lack of continuity can be challenging as you relay your story and details over and over to new people. In our case, multiple clerical errors occurred, such as a blood test once being "lost." I don't blame the nurses, as I believe they are working very hard. But there is clearly a lack of cohesion at this practice that I believe would be improved by assigning patients to a single nurse or team who can keep track of details in a single place.
Describe your experience with RMA of Pennsylvania.
The strengths of RMA of Philadelphia include multiple locations across the Philadelphia area, weekend hours at their King of Prussia location, and a strong and devoted nursing staff. Weaknesses include not seeing your physician regularly, seeing sonographers for monitoring appointments, and not having an assigned nurse to oversee your care.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
We incurred few costs with this practice as IUI was covered under our insurance. We did pay out pocket for medications, but these were inexpensive.
What specific things went wrong at RMA of Pennsylvania?
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at RMA of Pennsylvania.
I once got a phone call from RMA of Philadelphia informing me that it was time to schedule my hysteroscopy procedure. This had not been discussed with my or my partner, although apparently this was written in my chart.
3
Doctor
Jacqueline Gutmann
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
5
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
10
Age 30 - 32
3 IUI
1 IVF
Anovulation
Endometriosis
Tubal Blockage
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Gutmann was patient, caring, compassionate, and encouraging. Her wet sense of humor helped us through even the darkest of days, and her clear and concise communication style helped us understand our current plan. There aren't words to express how thankful we are to have had her guidance and expertise as we worked through each failure and ultimately found success...Dr. Gutmann will have a lot of answers and information...sometimes all at once, and it won't always be easy to remember everything that was said. That's ok. She's also open to your suggestions and will guide you...don't be afraid to advocate for yourself! In a best-case scenario, you'll feel an active part of the "team" at RMA.
They [nurses at RMA] literally and figuratively held my hand through every setback, and even came in early one Saturday morning to administer methotrexate so that I could spend the rest of that weekend regrouping and trying to stay positive after being diagnosed with an ectopic pregnancy. I wouldn't have made it through treatment without their excellent support...They respond to emails and phone calls in a timely manner, explain bloodwork results fully, and provide emotional support like no other medical practice.
How was your experience with Jacqueline Gutmann at RMA of Pennsylvania?
My husband and I went through over two years of fertility treatment before welcoming our daughter. This included an IUI cycle that resulted in the premature birth and loss of a son at 22 weeks of pregnancy, three ectopic pregnancies during subsequent monitored and/or IUI cycles, removal of my Fallopian tubes, and one cycle of IVF. Through it all, Dr. Gutmann was patient, caring, compassionate, and encouraging. Her wet sense of humor helped us through even the darkest of days, and her clear and concise communication style helped us understand our current plan. There aren't words to express how thankful we are to have had her guidance and expertise as we worked through each failure and ultimately found success.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Pennsylvania?
Don't be afraid to take notes. You will have questions, and Dr. Gutmann will have a lot of answers and information...sometimes all at once, and it won't always be easy to remember everything that was said. That's ok. She's also open to your suggestions and will guide you...don't be afraid to advocate for yourself! In a best-case scenario, you'll feel an active part of the "team" at RMA.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Pennsylvania?
Dr. Gutmann individualized treatment each cycle. Each time we failed, she would call - no matter the time of day or the day of the week - to review what had happened and plan next steps. She was sympathetic and helped us maintain a positive attitude through some very difficult losses. She never once made us think she she didn't believe we'd ultimately find success.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Pennsylvania and their degree of success.
For my IUI cycles, I took 5 mg of Femara on days 4-8 and was monitored via bloodwork and ultrasound before IUI. For my IVF cycle, I underwent an antagonist protocol with follistim and menopur before freezing my embryos and surgically removing my tubes. My FET cycle involved orsl and vaginal estrace, as well as baby aspirin, estrogen patches, and eventually both progesterone in oil injections and Crinone. Adjustments were made after each monitoring appointment as we went.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nurses at RMA are excellent! They respond to emails and phone calls in a timely manner, explain bloodwork results fully, and provide emotional support like no other medical practice. They literally and figuratively held my hand through every setback, and even came in early one Saturday morning to administer methotrexate so that I could spend the rest of that weekend regrouping and trying to stay positive after being diagnosed with an ectopic pregnancy. I wouldn't have made it through treatment without their excellent support.
Describe your experience with RMA of Pennsylvania.
Treatment at RMA is flexible and individualized. They open early at 7 am each morning for monitoring, and will readily call back even if you try to get in touch after hours or on weekends. They're open 365 days per year and will work with you to design treatment plans that cater to your specific situation.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
Monitoring innthe mornings was well-run. Rarely would I wait more than 15 minutes, and rarely were patients overscheduled, but if I required and early-morning appointment they were always able to squeeze me in during a convenient time. The clinic strikes a great balance between giving patients their time and making sure everyone is seen.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Pennsylvania.
The clinic offers various treatment package, including a shared-risk program for IVF. For us, we were lucky that insurance covered most of our testing and procedures. We only paid co-pays and coinsurance.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Due to my age and history of pregnancy loss due to cervical insufficiency, Dr. Gutmann and I both agreed to transfer only one embryo at a time.
10
Doctor
Jacqueline Gutmann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
King of Prussia
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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