Rated 9.2
Strongly recommend: 70%Neutral: 30%9.2
70% strongly recommend
5 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.6
7.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of California Irvine
Residency
U of California San Francisco
Fellowship
U of Southern California

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Jacqueline Ho works in 1 office at

Reproductive Partners Medical Group
Rated 7.8
Strongly recommend: 59%Neutral: 17%Don't recommend: 24%7.8

Explore Clinic
Redondo Beach
510 N. Prospect Ave, Ste 202
Redondo Beach, CA 90277

5 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, 40 Eggs Frozen
NPS
10
NPS
10
Age 34
1 Egg Freezing
PCOS
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Jacqueline Ho] assessed my blood levels and/or my ultrasound results in order to determine whether to adjust my meds...retrieval day, she checked in on me before the procedure, after the procedure was over, and then called me later in the afternoon to check in and see how I was doing...mild case of PCOS
Strengths [of Reproductive Partners Medical Group]...are open seven days a week...can contact the on-call doctor...Weakness...can be a challenge to get in touch with them...have the nurse call you back in the afternoon. Sorting out the payment with my insurance was a bit of a challenge and a little unclear to me
How was your experience with Jacqueline Ho at Reproductive Partners Medical Group?
Since my initial consultation with Dr. Ho, I felt like she was very knowledgeable and caring. When I started medication (stimulation injections), she had me come in nearly everyday and each time, she assessed my blood levels and/or my ultrasound results in order to determine whether to adjust my meds. She really took the time to make sure I was getting the best treatment! On retrieval day, she checked in on me before the procedure, after the procedure was over, and then called me later in the afternoon to check in and see how I was doing. 12/10 would recommend this amazing doctor to anyone going through a process like egg freezing!
What's one piece of advice would you give a prospective patient of Jacqueline Ho at Reproductive Partners Medical Group?
Feel free to ask her questions or bring up anything of concern. She seems to really care and wants the best for her patients. I felt no judgement (even when I felt like I was asking or saying something stupid).
During treatment, were you treated like a number or a human with Jacqueline Ho at Reproductive Partners Medical Group?
Dr Ho is super-sweet! She shows that she genuinely cares for her patients. Each time I saw her, she asked how I was feeling and was always open to answering any questions I might have.
Describe the protocols Jacqueline Ho used in your cycles at Reproductive Partners Medical Group and their degree of success.
In my treatment I was prescribed Menopur, Gonal-f, Cetrotide, and C-Leuprolide. I started off with the first two listed meds, as Dr. Ho evaluated each visit my body's response, she adjusted as needed. I have a mild case of PCOS and many, many, many follicles. I was worried that I would be completely bloated, uncomfortable, and totally in pain, but I think Dr. Ho's decision to prescribe what she did, and adjust accordingly made all the difference.
Describe your experience with your nurse at Reproductive Partners Medical Group. (Assigned nurse: Allie (not assigned to her, but saw her most frequently) )
The nursing staff is great! They generally follow-up day-of, to give updates on lab results, or medication changes or any thing else that they may have been looking into on my behalf. Sometimes it can be a challenge to get in touch with them- usually you have to call the front office and they have the nurse call you back in the afternoon.
Describe your experience with Reproductive Partners Medical Group.
Strengths: They are open seven days a week, and if you need, you can contact the on-call doctor. Weakness: Sometimes it can be a challenge to get in touch with them- usually you have to call the front office and they have the nurse call you back in the afternoon. Sorting out the payment with my insurance was a bit of a challenge and a little unclear to me (still is). I guess I'll see when the bill comes...
Describe the costs associated with your care under Jacqueline Ho at Reproductive Partners Medical Group.
Approx. $1,500 (insurance covered most of the egg freezing, but not the anesthesia/anesthesiologists) $405 for medications
10
Doctor
Jacqueline Ho
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Partners Medical Group
Redondo Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
9
NPS
9
Age 37
1 Embryo Freezing
East Asian
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ho was great overall...was very reassuring and transparent about everything regarding our case and procedure...did get conflicting info from her about the risks of ICSI...wanted to do embryo freezing. I’m 37...lab doesn’t do batch egg retrieval, they do it according to your natural schedule
[Reproductive Partners Medical Group] open 24/7, 365 days. Even when the front office isn’t open, there’s someone there at the lab...lab is on site. They use desktop incubators, not big box...use low oxygen...had a different nurse every time. Most of them were great...Some nurses def provide more helpful info than others, so it was a bit of a hit or miss.
How was your experience with Jacqueline Ho at Reproductive Partners Medical Group?
Dr. Ho was great overall. She was very reassuring and transparent about everything regarding our case and procedure. I did get conflicting info from her about the risks of ICSI compared to the videos I watched on FerilityIQ, so I’m not sure who to believe, but ultimate we went with natural insemination to be safe.
What's one piece of advice would you give a prospective patient of Jacqueline Ho at Reproductive Partners Medical Group?
As with any doctor. I would still do my research and ask questions. She was great at asking questions but didn’t necessarily offer any extra info. I think she doesn’t want to overwhelm patients so if you want to know every detail like me, it’s important to speak up.
During treatment, were you treated like a number or a human with Jacqueline Ho at Reproductive Partners Medical Group?
She was very attentive and always answered my questions. When I had questions during a blood test and she wasn’t there, she made sure to call me back. She also personally called me after the egg retrieval to make sure I was recovering well.
Describe the protocols Jacqueline Ho used in your cycles at Reproductive Partners Medical Group and their degree of success.
We wanted to do embryo freezing. I’m 37 and originally didn’t have the highest AMH, but it was because I had been on birth control for a long time. The AMH numbers eventually went up naturally which was great. This lab doesn’t do batch egg retrieval, they do it according to your natural schedule. So I went in on day 13/14 of my cycle so that they could confirm that I ovulated. Then I started taking estradiol to suppress the growth of the eggs so that not just one big one grew. I came in again on day 3 or 4 of my period to check on the eggs. Then they started me on the procedure to grow the eggs. I was on Clomid (100mg), Gonal (300ml), and Menopur (150units) for the whole time. Then I started Cetrotide (.25mg) about midway. Then Novarel for the trigger shot. I went in every 2-3 days to check on the growth of the eggs. Dr.Ho did all of these. She gave me an estimated update every time for when she thought the egg retrieval might be. When time came for the egg retrieval, she actually got more eggs than expected.
Describe your experience with the nursing staff at Reproductive Partners Medical Group.
I had a different nurse every time. Most of them were great, but I did have a nurse that was super grouchy and didn’t want to print out an updated calendar for me which was annoying. I would’ve preferred to have the same nurse every time but I understand that it doesn’t really make that much difference since Dr.Honis overseeing everything. Some nurses def provide more helpful info than others, so it was a bit of a hit or miss.
Describe your experience with Reproductive Partners Medical Group.
I asked a lot of questions about their lab and all the answers were great. They’re open 24/7, 365 days. Even when the front office isn’t open, there’s someone there at the lab. They do take 2 weeks off for the holidays where they don’t do procedures but otherwise they’ll do egg retrievals 7 days a week. The lab is on site. They use desktop incubators, not big box. They use low oxygen. Their success rates are not the highest in LA, but higher than most in the South Bay Area.
Describe the costs associated with your care under Jacqueline Ho at Reproductive Partners Medical Group.
We luckily had progeny, so everything was covered after we met our deductible.
What specific things went wrong at Reproductive Partners Medical Group?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Reproductive Partners Medical Group.
It took a while for them to find the paperwork that my previous clinic sent. I had to get personally involved and called multiple times before they found it. There were some issues with the prescriptions but I’m not sure if it was the nurse or pharmacy’s fault. They use Alto for prescriptions, which I eventually switched to, and it was generally great but Alto sent different amounts of the prescription than was originally prescribed bc they staggered it into multiple deliveries which was weird.
9
Doctor
Jacqueline Ho
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Partners Medical Group
Redondo Beach
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
8
NPS
10
Age 32 - 33
2 IUI
Male Factor
Unexplained
East Asian
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Ho is very patient and nice, with a warm and caring bedside manner. She takes time to answer any questions that I have, no matter how small, and answers messages through the portal very quickly. She took the time to call me after my first IUI, which unfortunately didn't work...thinks about cost savings to the patient. She mentioned that clomid was on the cheaper side. She doesn't draw any unnecessary labs or perform other unnecessary procedures just to bill more, she didn't think drawing progesterone was necessary after my IUI since I got the trigger shot. If I do move on to IVF, I look forward to having Dr. Ho as my physician. She is for single embryo transfer, even though I would consider transferring more than one if I do move on to IVF
USC Fertility doctors all communicate with each other...Strengths- Everything is by evidence based practice. Because this is an academic practice, I'm less worried about doctors taking more money from me by performing more costly tests and procedures. Weakness- I wish that the doctors would be more aggressive sometimes and less worried about risk of multiples. I have a strong personality so being aggressive about treatment doesn't wear me down
How was your experience with Jacqueline Ho at USC (closed)?
I first consulted Dr. Ho around December 2021. She is very knowledgeable and took the time to explain with a powerpoint to me and my husband regarding infertility. For my first IUI, she prescribed 100mg of clomid. I am happy that she gave me 100mg instead of 50mg. She personally performed my first IUI, which unfortunately didn't work. I liked that Dr. Ho showed up with her fellow when I went in for an ultrasound. When she wasn't there on a weekend for my second IUI, her partner Dr. Quinn was covering for my second IUI and she is amazing as well. USC Fertility doctors all communicate with each other, which helps. Dr. Ho thinks about cost savings to the patient. She mentioned that clomid was on the cheaper side. She doesn't draw any unnecessary labs or perform other unnecessary procedures just to bill more, she didn't think drawing progesterone was necessary after my IUI since I got the trigger shot. If I do move on to IVF, I look forward to having Dr. Ho as my physician. She is for single embryo transfer, even though I would consider transferring more than one if I do move on to IVF
What's one piece of advice would you give a prospective patient of Jacqueline Ho at USC (closed)?
Ask all the questions you need to. She will clarify any questions that you may have
During treatment, were you treated like a number or a human with Jacqueline Ho at USC (closed)?
Dr. Ho is very patient and nice, with a warm and caring bedside manner. She takes time to answer any questions that I have, no matter how small, and answers messages through the portal very quickly. She took the time to call me after my first IUI, which unfortunately didn't work.
Describe the protocols Jacqueline Ho used in your cycles at USC (closed) and their degree of success.
100mg clomid with IUI. I grew many follicles but wasn't pregnant. I used the same protocol for both IUIs, she didn't want to increase my dosage after my first cycle because her rationale was that it wouldn't recruit more follicles but just decrease the lining. I asked about injectables when my first IUI failed, but she didn't want me to have more follicles, due to risk of multiples. Trigger shot was always 5,000 units. Glad that she thinks about saving us costs, since clomid and Pregnyl is cheaper than other trigger shots. She has a reason for doing everything, and very focused on evidence based practice.
Describe your experience with your nurse at USC (closed). (Assigned nurse: Pamela Young)
Pam was my coordinator, she is kind and does her job well. On the weekend, I had Josephine, and she spoke Mandarin which was a plus to me.
Describe your experience with USC (closed).
Strengths- Everything is by evidence based practice. Because this is an academic practice, I'm less worried about doctors taking more money from me by performing more costly tests and procedures. Weakness- I wish that the doctors would be more aggressive sometimes and less worried about risk of multiples. I have a strong personality so being aggressive about treatment doesn't wear me down
Describe the costs associated with your care under Jacqueline Ho at USC (closed).
Billing was annoying. They were going to cancel FSH and estradiol on my first IUI, but they forgot and ended up billing it. They said they would refund it only to say I had outstanding charges. This is not Dr. Ho's fault and occurs a lot in healthcare
Describe Jacqueline Ho's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC (closed).
I've briefly discussed this with her if we do move on to IVF, she is very pro single embryo transfer if needed, but I'm not sure for older women. Personally, I would like to have more than one embryo transferred if needed, I'm not sure if she is willing to perform that due to patient's wishes
8
Doctor
Jacqueline Ho
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
USC (closed)
Los Angeles (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2021 - 2022, Successful
NPS
8
NPS
8
Age 38 - 39
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
Neutral
Neutral
Successful
Dr Ho has been extremely sensitive to the multiple losses I have experienced and has always given me a realistic approach with a healthy dose of optimism. She knows who I am and takes plenty of time to talk me and my husband through every step of the way, making time for virtual consultations and answering questions even on the weekends...I don’t feel rushed or stupid for asking questions. She’s patient and kind while also being professional and knowledgeable.
The clinic itself [HRC Fertility] is very nice and all staff are typically helpful and sensitive. It is hard to find parking so that is also something to consider. There are several doctors and many patients so there is a certain amount of wait time to expect too...All payment for IVF cycle is due before the start of baseline appointments...The best way to communicate with the nursing staff and the financial department is via email. Otherwise they can be difficult to get in touch with.
How was your experience with Jacqueline Ho at HRC Fertility?
Dr Ho always asks how I’m doing and takes as much time as I need. I don’t feel rushed or stupid for asking questions. She’s patient and kind while also being professional and knowledgeable. She did a whole PowerPoint presentation for my husband and I when we had our initial consult about IVF.
What's one piece of advice would you give a prospective patient of Jacqueline Ho at HRC Fertility?
Ask lots of questions
During treatment, were you treated like a number or a human with Jacqueline Ho at HRC Fertility?
Dr Ho has been extremely sensitive to the multiple losses I have experienced and has always given me a realistic approach with a healthy dose of optimism. She knows who I am and takes plenty of time to talk me and my husband through every step of the way, making time for virtual consultations and answering questions even on the weekends.
Describe the protocols Jacqueline Ho used in your cycles at HRC Fertility and their degree of success.
Dr Ho recommended a hysteroscopy to deal with a small uterine septum. She has now recommended frozen embryo transfer with PGS testing due to my repeated losses. The hope is that we will be able identify any abnormalities in eggs/embryos before implantation.
Describe your experience with the nursing staff at HRC Fertility.
One of Dr Ho’s nurses, Pam, has been amazingly sensitive and supportive during this entire process. She’s reached out repeatedly to give me information and to check in and also encouraged me to advocate for myself to get the treatment I needed. Her personal touch was one of the reasons I decided to stay with USC when they moved to HRC Fertility. When I have feedback to the doctor about a misstep in communication, it was immediately rectified.
Describe your experience with HRC Fertility.
The best way to communicate with the nursing staff and the financial department is via email. Otherwise they can be difficult to get in touch with. The clinic itself is very nice and all staff are typically helpful and sensitive. It is hard to find parking so that is also something to consider. There are several doctors and many patients so there is a certain amount of wait time to expect too.
Describe the costs associated with your care under Jacqueline Ho at HRC Fertility.
My insurance does not cover any procedures so all blood work and testing was billed to me directly. There are payment plans available for some bills (blood work, ultrasounds) while other procedures (sonograms, hysteroscopy) were due up front. All payment for IVF cycle is due before the start of baseline appointments.
Describe Jacqueline Ho's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
Because of my age and history of repeated losses, Dr Ho is sensitive to only implanting one embryo at a time. I am very appreciative of her thoughtfulness to the approach.
What specific things went wrong at HRC Fertility?
  • Failed to call with results
Describe the specific things that went wrong at HRC Fertility.
When I had a pregnancy outside of an IVF cycle, my results were not reported to my chart so I did not receive blood test results on two different occasions. Once I told the doctor about the issue, it was immediately rectified and all communication has been timely since.
8
Doctor
Jacqueline Ho
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
HRC Fertility
Pasadena
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2022, Successful
NPS
10
NPS
10
Age 36 - 40
1 Embryo Freezing
Unexplained
Middle Eastern
Income $200K - $499K
Doctor
Only Doc Seen
IUI With Other Docs
IVF With Other Docs
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Ho took the time to answer all our questions, connected with what we were going through, and really understood the difficulties both of us were going though. A lot of the infertility process is technical, but even more of it is emotional and she was very helpful and understanding while providing clear expectations and plans for us...we felt like we had a very reasonable timetable and plan. Dr Ho was willing to discuss the risks and benefits of any changes or concerns we had, as well as of different strategies (eg how many cycles to wait, how long to be on hormones, etc)...
[nurses at USC] Very friendly, and could always get blood on my difficult-to-draw wife...competent staff, run on time, excellent communication, very knowledgeable. All the equipment/rooms are clean...Parking is a little tricky...Dr Ho took the time to answer all our questions, connected with what we were going through, and really understood the difficulties both of us were going though. A lot of the infertility process is technical, but even more of it is emotional and she was very helpful and understanding while providing clear expectations and plans for us...
How was your experience with Jacqueline Ho at USC (closed)?
Dr Ho is very kind and understanding. She really helped my wife through the entire process, and myself as well. The infertility science has really advanced from the last I had heard about it. It can be very difficult to get accurate experiences from other people due to the stigma and emotional issues fertility issues can carry..with Dr Ho she helped us with everything. We have a lovely child now and another on the way, all the thanks to her!
What's one piece of advice would you give a prospective patient of Jacqueline Ho at USC (closed)?
Dont have any hesitation in seeing her, even if you end up not under her care, she can still help you find other doctors. She really wants what is best for you. Everyone is different, but I can say out of all the people we know struggling with fertility issues, we had no bad experiences and great outcomes
During treatment, were you treated like a number or a human with Jacqueline Ho at USC (closed)?
Dr Ho took the time to answer all our questions, connected with what we were going through, and really understood the difficulties both of us were going though. A lot of the infertility process is technical, but even more of it is emotional and she was very helpful and understanding while providing clear expectations and plans for us
Describe the protocols Jacqueline Ho used in your cycles at USC (closed) and their degree of success.
We had failed IUI with a previous doctor. We had additional ultrasounds and testing performed, all normal, and began prepping for IVF since there was no physical issue. All the cycles were times to match my wife's, and the most difficult part was egg collection. The transfers were all easy (and again, on my wifes ovulation schedule). We were very happy with how fast everything went, we felt like we had a very reasonable timetable and plan. Dr Ho was willing to discuss the risks and benefits of any changes or concerns we had, as well as of different strategies (eg how many cycles to wait, how long to be on hormones, etc)
Describe your experience with the nursing staff at USC (closed).
Very friendly, and could always get blood on my difficult-to-draw wife
Describe your experience with USC (closed).
Strengths: competent staff, run on time, excellent communication, very knowledgeable. All the equipment/rooms are clean. Weakness: Not many. Parking is a little tricky. We did interview doctors that had unnecessarily nice offices (marble etc like something off of TV) but we did not see any benefit in that for us.
Describe Jacqueline Ho's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC (closed).
Her approach is that with PGS and current techniques, the transfer process is successful enough that eSET makes the most sense. Multiple embryo transfer has a high chance of multiple embryos, which can cause a complicated pregnancy, and put the mother and embryos at risk. When you have limited embryos and time, its best to increase your chances of a successful pregnancy as much as you can.
10
Doctor
Jacqueline Ho
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
USC (closed)
Los Angeles (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5