He [Dr. Hotaling] was being very relatable and personable. He understood my husbands situation. His case is so rare that Hotaling was literally the only person in the state who could help my husband.... He told us that he read my husband's medical history. Asked some questions. He said we would have to do a semen analysis even though he knew it would be hard so he was thinking that the sperm might be in the urine.
The clinic [U of Utah] may not accept your insurance. That was the problem with us. We had to pay things out of pocket. They were understanding and let us use a credit card. They were organized and knew my husband's medical history. We didn't have to repeat ourselves to multiple people. They had a detailed survey for us to take to help figure out what was going on.... Our cost was about $500-$1000 for the consultation, tests and labs. We need another 2400 for the sperm extraction.
How was your experience with James Hotaling at University of Utah?
He was very nice and discreet. Good bed side manner. Did not make things feel awkward. He understood our situation and that it was impossible for us to get pregnant without his help due to male factor.
What's one piece of advice would you give a prospective patient of James Hotaling at University of Utah?
Be open with him and let him know everything so he can diagnose you.
During treatment, were you treated like a number or a human with James Hotaling at University of Utah?
He was being very relatable and personable. He understood my husbands situation. His case is so rare that Hotaling was literally the only person in the state who could help my husband. And our insurance didn't even cover Hotaling. He understood exactly what we needed to do.
Describe the protocols James Hotaling used in your cycles at University of Utah and their degree of success.
He told us that he read my husband's medical history. Asked some questions. He said we would have to do a semen analysis even though he knew it would be hard so he was thinking that the sperm might be in the urine. If not we were going to have to do a blood test to see if his body was making sperm. If that was positive then he would have to do a sperm extraction. That's what we are waiting for next so we can move forward with IVF.
Describe your experience with the nursing staff at University of Utah.
Everyone was friendly and kind.
Describe your experience with University of Utah.
The clinic may not accept your insurance. That was the problem with us. We had to pay things out of pocket. They were understanding and let us use a credit card. They were organized and knew my husband's medical history. We didn't have to repeat ourselves to multiple people. They had a detailed survey for us to take to help figure out what was going on.
Describe the costs associated with your care under James Hotaling at University of Utah.
Our cost was about $500-$1000 for the consultation, tests and labs. We need another 2400 for the sperm extraction.
Describe James Hotaling's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
He and another doctor had strong preference of 1 embryo transferred due to my husband's medical situation.
Humanity5 of 5
Communication5 of 5
Frequency Seen1 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks3 of 5
Adaptability4 of 5
NPS10
Clinic
University of Utah
Salt Lake City - Utah Center for Reproductive Medicine
He [Dr. Hotaling] was not very personal, and we saw his NP more often than him. I wasn't too impressed with his bedside manner, but still would refer him to others because his care was good and got us the desired outcome.... Due to my low sperm count and motility, he put my on Clomid. I've been taking 50mg every other day for a few months. His NP explained to me before-hand that it would take about 3 months for my sperm count to reflect the improvements, and that was correct.
The entire clinic [University of Utah] felt more like a machine, and less patient-based than other clinics I've been to. No one seemed to remember me or recall my care plan, despite a few calls and appointments. The clinic was however clean, inviting, and felt reputable.... We have had a few mixups with medications, and labs being ordered. But the staff was kind and seemed knowledgable, just not all the way put together.
How was your experience with James Hotaling at University of Utah?
He was not very personal, and we saw his NP more often than him. I wasn't too impressed with his bedside manner, but still would refer him to others because his care was good and got us the desired outcome.
What's one piece of advice would you give a prospective patient of James Hotaling at University of Utah?
Just know that he's not going to be the most compassionate, but is known for being the best male-factor infertility doctors around.
During treatment, were you treated like a number or a human with James Hotaling at University of Utah?
He was in and out of the appointment quickly. Felt more like the answers to our questions should have been obvious, and he just wanted to move onto treatment and not discuss things as much.
Describe the protocols James Hotaling used in your cycles at University of Utah and their degree of success.
Due to my low sperm count and motility, he put my on Clomid. I've been taking 50mg every other day for a few months. His NP explained to me before-hand that it would take about 3 months for my sperm count to reflect the improvements, and that was correct. I've continued taking it once my counts improved, as we continue treatments for my wife.
Describe your experience with the nursing staff at University of Utah.
We have had a few mixups with medications, and labs being ordered. But the staff was kind and seemed knowledgable, just not all the way put together.
Describe your experience with University of Utah.
The entire clinic felt more like a machine, and less patient-based than other clinics I've been to. No one seemed to remember me or recall my care plan, despite a few calls and appointments. The clinic was however clean, inviting, and felt reputable.
Describe the costs associated with your care under James Hotaling at University of Utah.
I don't really remember costs. They seemed to be as we anticipated for specialist visits. The medications prescribed have been reasonably priced.
What specific things went wrong at University of Utah?
Failed to order appropriate test
Lost results
Describe the specific things that went wrong at University of Utah.
The biggest mistake I've experienced was with some lab work. Dr. Hotaling ordered a set of labs to check my levels after having been on clomid. When I went into this clinic to have them drawn, not all the labs were performed, and this wasn't noticed until a week or two after it was complete. I then had to take time off work again to get another blood draw because the one test was missed.
NPS5
Doctor
James Hotaling
NPS
Humanity2 of 5
Communication3 of 5
Frequency Seen1 of 5
Trustworthiness4 of 5
Compassion2 of 5
Explained risks2 of 5
Adaptability3 of 5
NPS5
Clinic
University of Utah
Salt Lake City - Utah Center for Reproductive Medicine
Dr. Hotaling makes a point to get to know you and your lifestyle. He wants your treatment to fit in to what you do, rather than make it a bigger effort than it already is. He scheduled appointments with us outside of his normal hours.... Dr. Hotaling is extremely personable and makes the entire process very confortable. He explains things very directly, and in a way that is digestible. Dr. Hotaling is skilled in his craft.
The clinic [Univ of UT-SLC] does a great job of coordinating care between appointments. The individuals who we booked appointments with worked with both my wife and my working schedule, and aimed to get us in as soon as possible. At times our appointments were delayed, but that was ok with us, because the quality of care was very high.... They were well organized and kind. They made sure we were comfortable. The nursing staff works well as a team.
How was your experience with James Hotaling at University of Utah?
Dr. Hotaling makes a point to get to know you and your lifestyle. He wants your treatment to fit in to what you do, rather than make it a bigger effort than it already is. He scheduled appointments with us outside of his normal hours.
What's one piece of advice would you give a prospective patient of James Hotaling at University of Utah?
Ask questions! If you don't understand something, ask for clarification.
During treatment, were you treated like a number or a human with James Hotaling at University of Utah?
Dr. Hotaling is extremely personable and makes the entire process very confortable. He explains things very directly, and in a way that is digestible. Dr. Hotaling is skilled in his craft.
Describe the protocols James Hotaling used in your cycles at University of Utah and their degree of success.
We are in the beginning stages of our IVF process. My wife has started birth control. While we have just begun our process, we are hoping that our feedback will still be considered.
Describe your experience with the nursing staff at University of Utah.
They were well organized and kind. They made sure we were comfortable. The nursing staff works well as a team.
Describe your experience with University of Utah.
The clinic does a great job of coordinating care between appointments. The individuals who we booked appointments with worked with both my wife and my working schedule, and aimed to get us in as soon as possible. At times our appointments were delayed, but that was ok with us, because the quality of care was very high.
Describe the costs associated with your care under James Hotaling at University of Utah.
We are in the beginning of this process, but our total cost is aimed at being close to $18,000.
Describe James Hotaling's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Dr. Hotaling recommends elective single embryo transfer. He suggests this because he would prefer my wife not be at risk for twins. My wife is small in stature and we would prefer to not put her body through the distress of carrying twins.
NPS10
Doctor
James Hotaling
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen4 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
University of Utah
Salt Lake City - Utah Center for Reproductive Medicine
He [Dr. Hotaling] is very knowledgeable, skillful, and things turned out exactly as he had predicted. He also was very compassionate and hopeful. We felt like we could trust in his guidance and counsel 100%, and knew he did all he could to help us.... I had a surgery to try to connect my tubes because they ended up both being blocked just as Dr Hotaling predicated (since my hormone levels were normal). He ended up only being able to connect one side since the other was impossible to.
I got the appointment I needed to get the surgery I needed right away, which I was really grateful for. I didn't have to wait for a long period of time, maybe due to my circumstances. They [U of Utah] also were very professional and helpful.... Around $11,000 for the surgery, and then about $100 yearly for keeping the frozen sperm.... I had a surgery to try to connect my tubes because they ended up both being blocked just as Dr Hotaling predicated
How was your experience with James Hotaling at University of Utah?
He is very knowledgeable, skillful, and things turned out exactly as he had predicted. He also was very compassionate and hopeful. We felt like we could trust in his guidance and counsel 100%, and knew he did all he could to help us.
What's one piece of advice would you give a prospective patient of James Hotaling at University of Utah?
Go see him!
During treatment, were you treated like a number or a human with James Hotaling at University of Utah?
He was very personal and gave us great hope from the moment we met him.
Describe the protocols James Hotaling used in your cycles at University of Utah and their degree of success.
I had a surgery to try to connect my tubes because they ended up both being blocked just as Dr Hotaling predicated (since my hormone levels were normal). He ended up only being able to connect one side since the other was impossible to. He also extracted enough sperm for us to be able to do IVF in the future, but told us we had 18 months for my surgery to work before we needed to go to IVF.
Describe your experience with the nursing staff at University of Utah.
I honestly don't remember my experience with the nursing staff, so I'm sure they were great.
Describe your experience with University of Utah.
I got the appointment I needed to get the surgery I needed right away, which I was really grateful for. I didn't have to wait for a long period of time, maybe due to my circumstances. They also were very professional and helpful.
Describe the costs associated with your care under James Hotaling at University of Utah.
Around $11,000 for the surgery, and then about $100 yearly for keeping the frozen sperm.
NPS10
Doctor
James Hotaling
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen3 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
University of Utah
Salt Lake City - Utah Center for Reproductive Medicine