Rated 5
Don't recommend: 100%5
0% strongly recommend
1 review
Humanity
2
2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
2
2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
10
10
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
1
Poor
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Monash
Residency
Royal Women's Hosp
Fellowship
Northwestern
James Kustin works at

Washington Center for Reproductive Medicine
Rated 5
Don't recommend: 100%5

Explore Clinic
Bellevue
1370 116 th. Ave. NE
Bellevue, WA 98004
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
5
NPS
5
Age 36
1 IVF
1 Embryo Freezing
European
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Successful
Dr [Kustin] is dismissive of questions, concerns, doesn't build rapport. Does things his own way regardless of patient input....Dr is short-tempered and old school. Dismissed concern such as pain during transfer. I experienced pain during the first one and when I brought up how we could mitigate it the second time I was told it wouldn't hurt. And treated as though I was dumb to even ask. Insists on his methods. Yells at staff...Agonist protocol for IVF.
The rest of Des team [WA Center for Reproductive Medicine] was saving grace. Nurses, embryologist (who has since left), ultrasound tech were all delightful....Had a really hard time getting them to send my medications to my online pharmacy. Had to start cycle without getting my meds and 'borrow' from their supply. Getting final billing info was also a huge challenge. Then got more bills after the 'final' bill. Took time to resolve....About $15k for IVF retrieval and fresh transfer. Another $3k for frozen transfer. Meds not included.
How was your experience with James Kustin at Washington Center for Reproductive Medicine?
Dr is short-tempered and old school. Dismissed concern such as pain during transfer. I experienced pain during the first one and when I brought up how we could mitigate it the second time I was told it wouldn't hurt. And treated as though I was dumb to even ask. Insists on his methods. Yells at staff. But it's an inexpensive route to a baby.
What's one piece of advice would you give a prospective patient of James Kustin at Washington Center for Reproductive Medicine?
Gets things done, expect to hate your experience.
During treatment, were you treated like a number or a human with James Kustin at Washington Center for Reproductive Medicine?
Dr is dismissive of questions, concerns, doesn't build rapport. Does things his own way regardless of patient input.
Describe the protocols James Kustin used in your cycles at Washington Center for Reproductive Medicine and their degree of success.
Agonist protocol for IVF. Chemical transfer cycle after using BCP and Lupron
Describe your experience with the nursing staff at Washington Center for Reproductive Medicine.
The rest of Des team was saving grace. Nurses, embryologist (who has since left), ultrasound tech were all delightful.
Describe the costs associated with your care under James Kustin at Washington Center for Reproductive Medicine.
About $15k for IVF retrieval and fresh transfer. Another $3k for frozen transfer. Meds not included.
What specific things went wrong at Washington Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Washington Center for Reproductive Medicine.
Had a really hard time getting them to send my medications to my online pharmacy. Had to start cycle without getting my meds and 'borrow' from their supply. Getting final billing info was also a huge challenge. Then got more bills after the 'final' bill. Took time to resolve.
5
Doctor
James Kustin
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
5 of 5
5
Clinic
Washington Center for Reproductive Medicine
Bellevue
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5