Rated 6.6
Strongly recommend: 57%Neutral: 14%Don't recommend: 29%6.6
57% strongly recommend
4 reviews
Humanity
7.1
7.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.7
7.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.6
6.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
5.5
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Tulane
Residency
U. of South Florida
Fellowship
U. of South Florida

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
James Mayer works in 2 offices at

USF IVF & Reproductive Endocrinology
Rated 7.4
Strongly recommend: 47%Neutral: 30%Don't recommend: 23%7.4

Explore Clinic
St. Petersburg
6450 38th Avenue North
St. Petersburg, FL 33701
Tampa
13330 USF Laurel Dr.
Tampa, FL 33612

4 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Unknown Success
NPS
9
NPS
8
Age 29 - 34
6 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
He’s [Dr. James Mayer] very detailed in explaining, makes you feel comfortable and makes sure you understand and are following along. He has made me feelcomfortable during procedures and I was never scared going into treatments or surgery with him.... I got 10 eggs, 7 mature and 7 fertilized through icsi. I transferred 2 and then 1 almost made it to freeze but did not. I had a chemical pregnancy from that transfer.
I was not called [by a staff member at USF IVF] with a pregnant test result. although I new it because I could look it up online I was failed to be notified that I need to have another blood drawl to get my HCG to zero after my miscarriage. this made it difficult to start my next procedure because I need to have that blood drawl before it happened and it was months later at this point. I also feel sometimes I was out on a ledge as to what should happen next. I would run tests and then not really know what the next step would be.
How was your experience with James Mayer at USF IVF & Reproductive Endocrinology?
He’s very detailed in explaining, makes you feel comfortable and makes sure you understand and are following along. He has made me feelcomfortable during procedures and I was never scared going into treatments or surgery with him.
What's one piece of advice would you give a prospective patient of James Mayer at USF IVF & Reproductive Endocrinology?
Be patient
During treatment, were you treated like a number or a human with James Mayer at USF IVF & Reproductive Endocrinology?
He explains things very well. And makes me feel very comfortable
Describe the protocols James Mayer used in your cycles at USF IVF & Reproductive Endocrinology and their degree of success.
If I believe correctly we did a normal protocol. I remember the nurse saying this is the usual go to for the treatment for the average cycle. I believe I had a good outcome. I had possible diminished ovarian reserve. I remember taking menapur 2 powders, lupron, and Gonal F 300 units. Im not sure why the dr prescribe it the way he did. I just trusted him and did what they told me. I got 10 eggs, 7 mature and 7 fertilized through icsi. I transferred 2 and then 1 almost made it to freeze but did not. I had a chemical pregnancy from that transfer.
Describe your experience with your nurse at USF IVF & Reproductive Endocrinology.
they actually were very nice. I like my main nurse a lot. they returned calls quickly. made me feel valued.
Describe your experience with USF IVF & Reproductive Endocrinology.
like any dr office I feel like some workers are better than others, once you get the person you like the best just continue to ask for that person. Robin is my go to person. I feel like she knows me and cares more. I just ask for her when making my apps. The only downfall to this clinic is its a teaching clinic which I am fine with but because of that the drs are in the office only certain days/weeks so getting an appointment can take months or very long weeks.
Describe your experience with your monitoring appointments at USF IVF & Reproductive Endocrinology.
I make my on work schedule so it was fine for me. I knew they always did them in the morning so it was ok.
Describe the costs associated with your care under James Mayer at USF IVF & Reproductive Endocrinology.
ifv was 10,700 with icsi. meds were separate. Iuis were 650 for basic with monitoring, they price raised half way through our 6 we did to $700. pre opt testing was covered under insurance.
What specific things went wrong at USF IVF & Reproductive Endocrinology?
  • Failed to call with results
Describe the specific things that went wrong at USF IVF & Reproductive Endocrinology.
I was not called with a pregnant test result. although I new it because I could look it up online I was failed to be notified that I need to have another blood drawl to get my HCG to zero after my miscarriage. this made it difficult to start my next procedure because I need to have that blood drawl before it happened and it was months later at this point. I also feel sometimes I was out on a ledge as to what should happen next. I would run tests and then not really know what the next step would be.
9
Doctor
James Mayer
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
USF IVF & Reproductive Endocrinology
Tampa
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
9
Age 26 - 28
Tubal Blockage
Income $50K - $99K
1st of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. James Mayer] unfortunately had to be the one to confirm that I will never get pregnant with out IVF. Although his words shattered my heart, I felt comforted and reassured by the way he delivered that message...He did diagnostic testing and then a surgery. After the surgery it was found IVF is our best (only) option...I felt like a human because he ALWAYS took his time and gave me his undivided attention. He left no question unanswered always providing complete explanation and honestly but delivered with kindness and consideration.
The nursing staff [at USF IVF and Reproductive Endocrimology] was very hard to get a hold of. I felt like I was always leaving messages and having to wait longer than reasonably expected. They seemed a bit unorganized, but were generally friendly...I felt the clinic is well equipped and able to perform all tests and procedures inhouse. They are located next to a major hospital which is used for needed surgeries and the pharmacy, both of which are an added convenience.They are very accommodating when scheduling appointments.
How was your experience with James Mayer at USF IVF & Reproductive Endocrinology?
His strengths are communication and empathy. He always takes his time to thoroughly explain every step, test, or procedure. He draws pictures and will go over the information as many times as you need. He is upfront, honest, and to the point but the delivery is always kind and empathetic. He unfortunately had to be the one to confirm that I will never get pregnant with out IVF. Although his words shattered my heart, I felt comforted and reassured by the way he delivered that message. I could not have asked for a better Doctor. There is nothing I would change about my experience with him.
What's one piece of advice would you give a prospective patient of James Mayer at USF IVF & Reproductive Endocrinology?
You can trust him. You can be open and honest about your fears and concerns, he will always listen and try his best to reassure you.
During treatment, were you treated like a number or a human with James Mayer at USF IVF & Reproductive Endocrinology?
I felt like a human because he ALWAYS took his time and gave me his undivided attention. He left no question unanswered always providing complete explanation and honestly but delivered with kindness and consideration. And when I was a complete mess before my surgery he literally took my hand and reassured me that he would only do what was best for me and my health. I've never met another Doctor who was more genuine and kind.
Describe the protocols James Mayer used in your cycles at USF IVF & Reproductive Endocrinology and their degree of success.
We never went through a treatment cycle. He did diagnostic testing and then a surgery. After the surgery it was found IVF is our best (only) option so we have been saving since.
Describe your experience with the nursing staff at USF IVF & Reproductive Endocrinology.
The nursing staff was very hard to get a hold of. I felt like I was always leaving messages and having to wait longer than reasonably expected. They seemed a bit unorganized, but were generally friendly.
Describe your experience with USF IVF & Reproductive Endocrinology.
I felt the clinic is well equipped and able to perform all tests and procedures inhouse. They are located next to a major hospital which is used for needed surgeries and the pharmacy, both of which are an added convenience.They are very accommodating when scheduling appointments.
What specific things went wrong at USF IVF & Reproductive Endocrinology?
  • Failed to send your chart to another clinic
10
Doctor
James Mayer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
USF IVF & Reproductive Endocrinology
St. Petersburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
0
NPS
0
Age 36
2 IUI
1 IVF
Male Factor
Income $200K - $499K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Mayer was supposedly our primary care doctor, but we only saw him during our initial visit to sign up AND PAY FOR our IVF cycle. We literally never saw him again. I get that it's a teaching hospital, but there really should be some sort of consistency whereby the patient feels like their primary doctor is in-the-know. Dr. Mayer is very hard to understand and is not very good at explaining the IVF process. He claims to have told you something when he never did. Maybe he told somebody (another patient), but not me...
You NEVER receive a call or a visit from the same nurse [at USF - S Tampa]. They are incredibly disorganized, they rarely call back or return phone calls and only one or two of them are slightly friendly. I felt very little empathy or compassion from any of them. Not surprising, the entire clinic staff is COLD. If you can't be friendly, can you at least fake it? Nope, not there...
How was your experience with James Mayer at USF IVF & Reproductive Endocrinology?
We chose USF IVF (South Tampa) because our sperm was frozen there and we had no idea what we were in for! Dr. Mayer was supposedly our primary care doctor, but we only saw him during our initial visit to sign up AND PAY FOR our IVF cycle. We literally never saw him again. I get that it's a teaching hospital, but there really should be some sort of consistency whereby the patient feels like their primary doctor is in-the-know. Dr. Mayer is very hard to understand and is not very good at explaining the IVF process. He claims to have told you something when he never did. Maybe he told somebody (another patient), but not me. We saw other doctors including Dr. Plosker, the department head, and he was equally as terrible. He didn't even know my name when he entered the room. He certainly didn't know our story - my husband had cancer and due to the chemo and radiation, his sperm count is now at zero. It's like nobody ever wrote that in our chart and I had to remind every person why we were there. As if having cancer and going through infertility in back to back years isn't enough! The only doctor that remembered or acted like he cared was Dr. Imudia, but we only saw him once. You never get the same nurse or doctor and they always act like you are a burden when you call with a question. That's IF you ever get a call back. They are either TERRIBLY UNDERSTAFFED or TERRIBLY UNORGANIZED AND INEFFICIENT - or both. We only had a certain amount of frozen sperm (5 total vials, that is all we had on earth and that is all we would ever have due to the cancer) and we were given HORRIBLE advice by Dr. Mayer to use 3 of those 5 precious vials for IUI's. I've been told now by two other infertility clinics that we never should have "wasted" these precious vials on IUI because we had such a limited supply and it wasn't worth the risk. So after we wasted 3 of our 5 vials on failed IUI's, we should have bailed on this clinic, but we still didn't know better. We did an IVF cycle with them and only retrieved 6 eggs after my egg retrieval. AFter that retrieval, we SHOULD HAVE BEEN ASKED if we wanted to thaw a vial of frozen sperm and still proceed (since we got so few eggs), but they didn't give us that advice. They used the sperm, only 2 embryos were created and neither tested normal after genetic testing. Crappy results we could handle, but come to find out (if we only knew then what we know now), they could have saved the remainder of the sperm for that vial and it could have been re-frozen. It was something like 14 million sperm and they only used a couple - the rest can be re-frozen for future use!!! We HAD NO CLUE this was an option and it was NEVER PRESENTED TO US. So they threw the remainder of the sperm away - KNOWING we only had one more vial on earth to work with. SO INCREDIBLY CARELESS - and our second IVF clinic, the one we're currently at, can not believe we were not told that sperm can be re-frozen and used over again. They knew my husband had cancer, they knew he was not producing any more sperm, they KNEW we only had one vial left and they didn't care to tell us how to save the remainder of what could have been saved from our 4th vial. They just threw it out!!!! So, we were left with one vial out of 5 and we quickly decided we would never trust them with our final vial and we got it the HECK out of their freezers and across the state to an IVF clinic in Jacksonville. They also didn't make it easy for us to retrieve our final vial of sperm, it was also a pain in the butt process, but we got it done and out of there.
What's one piece of advice would you give a prospective patient of James Mayer at USF IVF & Reproductive Endocrinology?
Do not use USF IVF.
During treatment, were you treated like a number or a human with James Mayer at USF IVF & Reproductive Endocrinology?
My husband and I had a very specific and unique story and it's as if they never heard our story. Every visit, I had to remind whomever saw us. It was NEVER the same person and our standard of care and our protocol was not tailored to our specific circumstances, it was based only on numbers and what may or may not have worked for the "general population." Nobody even remembered my name from visit to visit. And we NEVER saw Dr. Mayer, our primary IVF doctor.
Describe the protocols James Mayer used in your cycles at USF IVF & Reproductive Endocrinology and their degree of success.
Dr. Mayer followed a standard protocol with us, we were not seen as an individual case, but a number. We told them over and over we only had a limited amount of frozen sperm to work with and each time we were there, it's like nobody remembered this. When our cycle failed and we asked him what he would do differently, he told me "you need new ovaries." WOW. I have no known fertility issues, our only issue is the fact that my husband's sperm count was wiped out because of his cancer treatment. He was referring to the fact that more eggs may have produced better results since it's simply a numbers game, but he literally has no bedside manner when speaking to patients. New ovaries? Nope, how about a new doctor. One that cares, yes, that's what we needed - somebody that cares - or at least can act like they do! We needed a doctor that looked at our specific circumstances and offered proactive advice based on our personal case, not based on numbers. For example, knowing only 6 eggs were retrieved and knowing full well it's a numbers game (the more eggs you get, the higher your chances are of getting normal embryos), they should have: 1) given us the option of whether we wanted to proceed with thawing a vial and doing ICSI on the 6 eggs, 2) advised us about our odds with only 6 eggs, 3) recommended either freezing the eggs and doing another cycle to increase our odds, or 4) TOLD US WE COULD RE-FREEZE the remaining sperm from the thawed vial so that we had more chances should we need them in the future! Nope, none of that was offered or advised. If ONLY we knew then what we know now! But we weren't the experts, we trusted them to be the experts and give us the best advice for our specific circumstances and they failed over and over at that. In total, they wasted 4 out of 5 vials of the only sperm we had left to create a baby.
Describe your experience with the nursing staff at USF IVF & Reproductive Endocrinology.
You NEVER receive a call or a visit from the same nurse. They are incredibly disorganized, they rarely call back or return phone calls and only one or two of them are slightly friendly. I felt very little empathy or compassion from any of them. Not surprising, the entire clinic staff is COLD. If you can't be friendly, can you at least fake it? Nope, not there.
Describe your experience with USF IVF & Reproductive Endocrinology.
I can't think of many strengths, except that you would think that the USF affiliation would mean good things. But alas, it does not with this clinic. I almost did not want to write this review because some would see it as "sour grapes" since we did not receive a positive pregnancy. But upon 8 months of reflection after the fact, I realized I wish I had read reviews of the clinic before I gave them $20K+ of my money. So I'm hoping this helps somebody else make an informed decision. Even if we'd received a positive pregnancy here, I would not rate it well. It was a terrible experience all around.
Describe the costs associated with your care under James Mayer at USF IVF & Reproductive Endocrinology.
$18K for IVF, $2K for IUI
What specific things went wrong at USF IVF & Reproductive Endocrinology?
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at USF IVF & Reproductive Endocrinology.
The clinic is not well run. I had 2 appointments changed or cancelled without my knowledge and on more than one occasion we waited more than 2 hours for our scheduled appointment. Not even an apology or acknowledgement of their tardiness was mentioned once we were seen. We were never told what doctor we'd be seeing and we never saw the same doctor or nurse. And every time a new doctor or nurse would come in, they wouldn't know our names, our personal history and it's like they didn't even open the chart before entering the room.
0
Doctor
James Mayer
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
USF IVF & Reproductive Endocrinology
St. Petersburg
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2017, Unsuccessful
NPS
8
NPS
8
Age 37
1 IVF
Tubal Blockage
Black or African-American
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Unsuccessful
[Dr. Mayer] was very informative. Made sure I understood. Very truthful about possible outcomes with my age.... I did a fresh transfer which resulted in a negative pregnancy. During the follow up appointment, I was told better outcomes happen with frozen transfers. I wish this was presented to me during the first cycle. That is my only complaint about my experience with Dr. Myers. Otherwise, he was a very good doctor...For my age, Dr. Myers would only transfer two embryos.
Strengths [at USF IVF and Reproductive Endocrinology] *Most or all appointments were in the same building or across the street to the main hospital. *Financial Specialist always contacted me beforehand to give me the cost of the visit prior to my appointment *check in process and staff was always easy and fast Weakness *small waiting area for patients. *USF partners with TGH hospital and completes some of the services in that TGH building. The out of pocket cost for the ultrasound was $300 but I later received a $1200 bill from TGH for a facility fee charge. Which I think is unfair for patients seeing USF physicians. All services need to take place at a USF facility for patients to avoid extra cost
How was your experience with James Mayer at USF IVF & Reproductive Endocrinology?
Very informative and honest. I did a fresh transfer which resulted in a negative pregnancy. During the follow up appointment, I was told better outcomes happen with frozen transfers. I wish this was presented to me during the first cycle. That is my only complaint about my experience with Dr. Myers. Otherwise, he was a very good doctor.
What's one piece of advice would you give a prospective patient of James Mayer at USF IVF & Reproductive Endocrinology?
Always ask questions.
During treatment, were you treated like a number or a human with James Mayer at USF IVF & Reproductive Endocrinology?
Dr. Myers was very informative. Made sure I understood. Very truthful about possible outcomes with my age
Describe the protocols James Mayer used in your cycles at USF IVF & Reproductive Endocrinology and their degree of success.
Not sure
Describe your experience with the nursing staff at USF IVF & Reproductive Endocrinology.
Always nice when visiting the office. Most remember your face so it made it more comforting.
Describe your experience with USF IVF & Reproductive Endocrinology.
Strengths *Most or all appointments were in the same building or across the street to the main hospital. *Financial Specialist always contacted me beforehand to give me the cost of the visit prior to my appointment *check in process and staff was always easy and fast Weakness *small waiting area for patients. *USF partners with TGH hospital and completes some of the services in that TGH building. The out of pocket cost for the ultrasound was $300 but I later received a $1200 bill from TGH for a facility fee charge. Which I think is unfair for patients seeing USF physicians. All services need to take place at a USF facility for patients to avoid extra cost
Describe the costs associated with your care under James Mayer at USF IVF & Reproductive Endocrinology.
Before the IVF procedure, we spent at least $2000 out of pocket for consultation and ultrasounds. The IVF procedure was $10k and medications $1300
Describe James Mayer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USF IVF & Reproductive Endocrinology.
For my age, Dr. Myers would only transfer two embryos.
8
Doctor
James Mayer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
USF IVF & Reproductive Endocrinology
St. Petersburg
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5