Janelle Luk

The ivf center looks really clean and pretty. They even have a piano in the waiting area. They have a great front desk staff. The waiting is about 15 mins for blood and US. Overall, I love the kindness of every staff I have encountered. Their personalized approach, combined with their unwavering dedication to patient care, made a significant difference in our experience.

The office is nice and from what I heard, was either newly renovated or a new space they had acquired. I like that they had a little beverage refrigerator for you. However, the exam rooms are tiny and the communication is not always clear. There were several times that I would get instructions and then be emailed again a few hours later with changed instructions. One time, I had asked an important question specific to the dosage, and never got a response back. I started panicking as they had 10 mins before office closure and had to call frantically. Not a good place to be when the whole process of IVF is already so stressful. They also charged me for doctor visits, when I was really just doing bloodwork and ultrasound. I never even saw/spoke to the doctor. And later, I also found some sneaky charges to my insurance that made no sense for procedures that I never did. These charges had gone unnoticed because they didn't require payment from me, but my insurance paid directly. This clinic really felt like a money making machine, so I would just caution new patients to be on top of your charges.

On the day of retrievals, everyone greets you and asks you the same questions over and over, just to ensure no mistakes are made. An embryologist comes to introduce themselves to you, as they will be the one to make your embryo in real time. They always ask if I have any questions. I wish Dr. Luk did my procedures, as I have a relationship with her. The doctor I had most often, Dr. Hade, has a disinterested energy to me. My time with him, I was pretty angry about it. I complained about him and there was an apology from Dr. Luk. I felt relatively heard, but not from him directly. I loved the anesthesiologist! He's so great in that moment right before you go under. Worth the $600. I would appreciate more transparency around the billing. I was disoriented on the morning of my retrival to be hit was a surprise bill of hundreds of dollars! No one explained there would be more to my bill. It does seem that communication isn't seamless, there, which is also frustrating.

The best part of this clinic is that they are very technology savvy. All results are posted to a portal accessible via an iPhone app; you have email addresses for your doctor(s), the nursing staff, and the reception. Communication is easy and fast. This was the primary reason I switched to this clinic, and it made treatment much less stressful as I didn't have to worry about missing a phone call and not being able to speak to a nurse about a question I had. Generation Next got busier and busier during the time I was treated here. That did mean that wait times increased, however I found that if I was able to go in at the tail end of monitoring hours (10:30 am) when most others are not available to go in, I was in and out within 20 minutes. The waiting area wasn't the most comfortable, however the facility itself was newly renovated and sparkling clean. They are now moving to a new floor where it will be more comfortable and they'll have more room. They also have coffee in the waiting room which is a nice touch. Despite how busy the clinic is, ultimately it's much smaller than most other clinics, so you will see the same doctor(s), nurses, and front desk staff over and over. It's nice to see familiar faces, and I never felt as though I was treated like a number.

The front desk staff I could take or leave. Some of them were extremely nice, some of them were very unfriendly from the get go. I would say that is their biggest weakness. All of the doctors seemed very kind, and they seem to have a robust system for this process.

Affordable compared to most other clinics. Even though I traveled out of state all of my treatments were considerably less expensive. They’re very innovative, and the REs consult with one another, particularly when there are roadblocks or question marks. The facility is gorgeous and welcoming. The morning of our final egg retrieval we were anxious and emotional, but there was a live pianist in the lobby and it was so lovely and refreshing it helped us relax a bit. The lab exceeded my expectations. When freezing eggs I kept being warned by others only a small percentage survive thaw, but all 4 of my frozen eggs survived thaw, all fertilized with ICSI, and 2 of them became day 3 embryos when fertilized. I highly recommend GNF for anyone freezing eggs, including affordability. As for weaknesses, sometimes it has taken a bit to receive instructions or a reply, but they’re generally quick to reply when I reach out. Communication is a bit more complicated when doing outside monitoring, so sometimes the cause for delay is the fault of my local monitoring clinic.

They are efficient and professional. its feel friendly and welcoming. If I request to see Dr. Luk they always try their best to have me see her asap. Sometimes I have to wait a little during monitioring, but I expect that. The bathroom and rooms are always stocked wth light day pads and tampons and an espresso machine in the waiting area.

Strengths - tailoring treatment towards specific individuals. Weaknesses - Billing department as of now, understanding this a big one for everyone, but just had a claim submitted late and had to pay a lot out of pocket, this could have been avoided.

The clinic is well run and as there are only 2 primary physicians there it has an intimate and personal feel. They have good systems in place to manage efficiently and make efforts to attend to patient needs. The practice has become more busy so the wait time can be long. They have taken steps to address that which is appreciated. While they have protocols to manage information and communication on occasion I find errors or minor issues that can be frustrating. I think the portal could be better and more user friendly. I really like the staff and feel they care about the patients.

The clinic is rather small but warm and clean. They run a very tight process. I never had issues with billing or getting instructions late. They would be very prompt to call me and send me an email after each monitoring to update me on next steps. Whenever I had additional questions, they would make sure Dr Luk would get back to me asap. I would always be in and out without any issues. They were very familiar with my insurance so this made the process very smooth for me. The only thing I could say is that once the cycles were over, i wish I had a closing interview with the doctor to understand what went well and what did not. I had to request it this time around and again have all the questions ready. If not, I would just have had a dry email to tell me how many eggs retrieved and frozen, the nurse contacting me the day of and 1 day after a the retrieval to see if I was doing ok (which is a nice touch). But no post mortem. I know that I am 38 and that I am not going to get 25 eggs but there was no specific diagnosis (DOR) or anything else. i wish i had been given more details.

Efficient settings with staff assigned with specific responsibilities. Reception desk might need a little bit more improvement with welcoming atmosphere and warm greetings. They tend to be too dry and appear unfriendly as they all seem to be busy with other things while sitting in reception desk.

Staff was pleasant and efficient. All appointments were quick and minimal waiting time. Based on previous doctor there was a lot less paper work and pre planning. Meaning, my former doctor printed a schedule for me to follow which was reassuring. Dr Luk doesnt do that since she says things can change at any moment and I don't want you stuck on a day when something ' should' have happened. This was not a game changer.

They are tech savvy. Lots of email and portal communication and text messages. It's easy to knows what wrong. They usually answer emails very quickly. The billing seems to get a bit messy and and are sometimes on "automatic" so they miss things. Don't like part of the waiting area. It's like sitting in a long hallway. Not so comfortable.

The clinic has a modern vibe, and doesn't feel like as much as a medical setting as some others do. Generally, wait times haven't been too bad for monitoring. Be prepared to wait for appointments, things don't always run on schedule. Once you are seen, you'll get the attention you need. Everyone at the reception area has been friendly and easy to communicate with.

The clinic is very clean and organized. The set up with the reception/waiting area is unique but doesn't detract from the overall effectiveness of the practice. The labs seem to operate very quickly and accurately

It's a beautiful facility very close to train access. For me, personally, it's a bit far from home in Brooklyn. I would only recommend going there if you need a specialist in genetic factors. The office itself is very welcoming. The rooms feel private and the furniture is very comfy. All the suites are decked out with large screens so you can see what's happening during your sono.

Strength: organized, easy to get a hold of someone, treated like a person and not a number, little details like pads/tampons in the exam rooms are appreciated, everything can be done over email (which I prefer because I can't be making private calls at work all the time) Weakness: They're very aggressive about billing. Immediately phoning for payment as soon as a procedure is done. Even phoning for payment for a procedure that hadn't even been fully decided on yet by the doctor (that was annoying to keep explaining that we haven't even fully decided yet if we're doing this procedure, so I'm definitely not paying yet). By the end of my time there, there was a lot of turnover in staff (phlebotomists, nursing, etc)

The clinic is small and intimate. As a commuter to NYC, it was difficult to get clear explanations on the schedule to come in. I tried to get them to provide advance notice if I would need back to back appointments, so that I could make plans to stay in the city. I had to remind them several times and it wasn't always communicated.

The clinic's strengths are the ease of scheduling monitoring and the easy monitoring hours which allows visits prior to work in the morning. I think this leads to very busy morning hours where the wait can be up to an hour for blood work and ultrasound.

N/A - Dr. Luk is now with Generation Next Fertility. I strongly recommend Dr. Luk and would recommend patients follow her to her new location.

Generation Next Fertility is beautifully remodeled and located in Midtown Manhattan at a super convenient location.

The truly great thing about this clinic is that as a smaller operation, there's room for flexibility in treatment, ease in communicating with (or across) various departments (nursing, billing, phlebotomy, etc.) and a comfortable, familiar feeling when you're there and seeing the same faces all the time. You don't feel as if you're in a factory. I find it very empowering to be able to stick my head into the billing office and ask a quick question, or to ask the person doing the blood draw to add a specific test at the last minute. My impression (based on my own experience) is that the embryology lab is strong. The word I keep returning to in my mind is flexibility. Going through infertility can be extra nightmarish for a control freak, so it helps a lot to go to a clinic that allows some customization (whether in IVF protocols, billing decisions, scheduling, etc.). Over time the prices have gone up and everything has gotten more busy, but it's still pretty good compared to what I hear about larger clinics.

The clinic is pretty disorganized and they forget to tell patients all the steps to expect. You have to stay on top of them about things that need to happen. It's better if you have contact with the doctor; you can request to do so.

The clinic was awesome, always on top of everything. I felt comfortable there and always felt like I was in good hands. I believe Dr. Luk and Dr. Nejat no longer work there, and I would possibly consider going back anyway, because the staff was so friendly, helpful and accommodating.

This is one of the only clinics I saw that offered outcome based fees. While more complicated, I think the break even point is around 7-9 eggs where if you produce less than 7 eggs, this is a more affordable clinic. 7-9 eggs it's about the same price, more than 9 eggs and it may be slightly more expensive. Please double check as their pricing is subject to change. That helps to ease the pain of a less than successful IVF. However, having said that, they do have some extraneous fees that no other clinic mentioned such as an "outside monitoring fee" which apparently is for nurses who need to coordinate with external clinics if you don't go to Neway for your blood tests/ ultrasound. Also the fee to thaw frozen eggs for IVF seems higher than another clinic. On the positive side, they just moved into a brand new facility which is gorgeous. It's a very easy 2-3 block walk from 4 subway lines. Their operation consent form was concise and full of information, I actually highly suggest every patient read it. Their monitoring procedure was the most straightforward and procedural like. Upon giving your name to registration (anytime between 7:30-9:30am), you were sent to blood draw which was usually fast, then down to ultrasound. The busiest days are Mondays/Fridays where I may have waited 30 minutes. On Tuesday, I was in and out of ultrasound in less than an hour which is a record. After ultrasound, the nurse sits with you as needed and answers all your questions or notes them for the doctor. The only thing I would say is that their operation procedure times seem to be later in the morning after monitoring. If you are fasting before your operation for general anesthesia that means no food/liquids until probably noon the next day.