Jasmine Chiang

The clinic is good about keeping you updated as to your next steps and providing calendars that outline when you will be taking which meds and when you'll have appointments. The weakness-- sometimes it just feels like a well-oiled machine with little compassion. No one wants to be going through fertility treatments. Many of the appointments are nerve wracking. Compassion would go a long way. It was the rare nurse or ultrasound tech that was actually personable and made the endless appointments better.

Strengths: Dr. Chiang was great! The ladies at the front desk - Michelle & Melissa - each time I went there and called: super, super friendly, always a smile! Lab Personal & ultrasound technician: they were all super friendly and though they really had no personal connection to you they seemed more personal than the IVF nursing staff. FET nurse was great! Weaknesses: IVF nurses: rather impersonal, partially unprofessional (didn't put in all RXs for meds, gave OK for cycle despite COVID diagnosis). ONLINE PORTAL: oh boy...ANCIENT!!! needs badly an update Scheduling department: twice the scheduling department was supposed to reach out to me for making an appointment - twice they didn't. Each time I ended up calling by myself.

I don’t have any weaknesses for them. Communication is great, the flow of steps they’re taking is well calculated & smooth. It’s definitely a well oiled machine. They know what they’re doing. I would say to a new patient to ask any kind of questions you have to the staff because they’re so kind and will figure out an answer for you.

This clinic was very friendly and respectful. There were no weaknesses that we noticed or saw. They were able to do everything we needed to do at the appointment and had a great set up and staff of others coordinating our care.

My biggest gripe is billing. They are VERY shady and impossible to work with. I understand this is a business but navigating infertility is so stressful alone. I have nothing kind to say about the ladies in billing. The office staff, nurses, techs and Dr. Chiang have all been incredible.

Strength is that we got pregnant on our very first FET with this clinic. Another strength is that they were very responsive when we had to call the emergency RN line for a medication question. Con is that everything seems to take forever at this clinic and I think that's because a good end result is more important to them than time. You have been your own patient advocate here. There are many many appointment where you only see the phlebotomist and the US tech and leave. Maybe you get to talk to a nurse. Maybe not even your nurse or one who knows your case. My doctor was excellent so I felt well prepared here. The two times I didn't feel fully prepared was 1) when we had forms given to us with extremely serious questions like "what do you want to do with frozen embryos if your spouse dies? Can they use them with a new partner?" thrown at us with a demand for a 24hr turn around to getting the form back and 2) going into our egg retrieval. We didn't know that they would be collecting both mature and immature eggs under the chance that some might appear more mature under the microscope. We were told by the other doctor who did our retrieval as I was waking up from anesthesia that we got 24 eggs with no other contextual information. We were shocked and almost upset like "what are we going to do with 13 embryos?!" We felt like morally we wouldn't have wanted to create that many had our values and wishes been further discussed. It wasn't until our first embryology update phone call that we learned we actually only got 16 mature eggs. In the end, of those 16 mature eggs, 14 fertilized, but only 2 made it all the way to the embryo state via successful cell division. Of those 2, only 1 was genetically normal. So we went from worrying we had too much, to being devastated we only had once chance. We didn't feel like we were prepared for such a poor outcome. Now that I follow lots of fertility social media accounts, I can see that having to do more than one egg retrieval is very common in IVF. We didn't really know that going in. We ultimately chose not to cycle again and did get pregnant with our one embryo. I wonder if I had been better prepared that most women have to cycle more than once, if I would've been more willing to do it? At the time, I felt so blindsided by our poor outcome I didn't feel like I could go thru it again.