Jeanne O'Brien

Shady Grove Fertility

Rated 9.6
Strongly recommend: 89%Neutral: 9%Don't recommend: 2%9.6
89% strongly recommend
28 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.2
6.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Brown
Residency
Northwestern
Fellowship
Northwestern

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Jeanne O'Brien works in 1 office at

Shady Grove Fertility
Rated 8.1
Strongly recommend: 58%Neutral: 24%Don't recommend: 17%8.1

Explore Clinic
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850

28 patient reviews

2019 - 2020, Unknown Success
NPS
9
NPS
9
Age 39 - 40
2 IVF
South Asian
Latinx
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. O’Brien was considerate and compassionate communicator who always framed options and choices from our unique perspective...Is a doctor with experience and compassion who takes of patients and thinks of their situation when coming up with solutions. Has been a good experience with her so far with her adjusting protocols to get the best outcomes for us as events happen.
The [Shady Grove Fertility] clinic is big facility with a very considerable staff and complicated setup. It ensures the privacy between clinical and financial sides. It does cause some confusion when going through for changes in thing like insurance. The clinic is well put together and lines are well managed...Do your research. We did....and we feel we made right choice with Dr O’Brien given location, her experience and Her clinic’s reputation.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Is a doctor with experience and compassion who takes of patients and thinks of their situation when coming up with solutions. Has been a good experience with her so far with her adjusting protocols to get the best outcomes for us as events happen.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Do your research. We did....and we feel we made right choice with Dr O’Brien given location, her experience and Her clinic’s reputation.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Dr. O’Brien was considerate and compassionate communicator who always framed options and choices from our unique perspective
Describe your experience with Shady Grove Fertility.
The clinic is big facility with a very considerable staff and complicated setup. It ensures the privacy between clinical and financial sides. It does cause some confusion when going through for changes in thing like insurance. The clinic is well put together and lines are well managed.
9
Doctor
Jeanne O'Brien
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2020, Successful
NPS
10
NPS
7
Age 36 - 38
Male Factor
Unexplained
European
Income $200K - $499K
Teacher
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her...Ask any questions you have and do not hesitate...Sensitive to situation, compassionate...She encouraged eSET...We went right to IVF
Many appointment times but long wait times [at Shady Grove Fertility- Rockville] occurred very frequently despite having made appointments ahead of time. Treat you like a number for the most part- very concerned about their financials but not Very helpful when you have questions about billing etc...Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Ask any questions you have and do not hesitate
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Sensitive to situation, compassionate
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
We went right to IVF
Describe your experience with Shady Grove Fertility.
Many appointment times but long wait times occurred very frequently despite having made appointments ahead of time. Treat you like a number for the most part- very concerned about their financials but not Very helpful when you have questions about billing etc
Describe Jeanne O'Brien's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She encouraged eSET
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
10
Doctor
Jeanne O'Brien
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Adaptability
4 of 5
7
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2023, Successful
NPS
10
NPS
9
Age 33 - 41
2 IUI
1 IVF
Unexplained
East Asian
Engineer
Only Doc Seen
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I strongly recommend Dr. Jeanne O'Brien as your fertility doctor. She is a very good listener and very nice. She is professional and knowledgeable. She brought me two successful pregnancies just through one egg retrieval. I am very thankful for all her effort to help me to become a Mom. I still remember in my first consultation, she was super patient to listen to my story, and review my previous exam results. She spent plenty of time discussing the potential reasons and solutions. She explained many concepts we didn't know in an easy way. She compared the pros and cons between different treatments.
The [Shady Grove Fertility] clinic is well organized. The environment is good, clean and sweet. The staff there are nice. The front desk people are responsible...Dr. O'Brien has a very strong team. All team members are kind and full of patience. Although sometimes I was super worried, and my questions became a little annoying, they always responded to me in a nice way which can make me calm down.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
I strongly recommend Dr. Jeanne O'Brien as your fertility doctor. She is a very good listener and very nice. She is professional and knowledgeable. She brought me two successful pregnancies just through one egg retrieval. I am very thankful for all her effort to help me to become a Mom. I still remember in my first consultation, she was super patient to listen to my story, and review my previous exam results. She spent plenty of time discussing the potential reasons and solutions. She explained many concepts we didn't know in an easy way. She compared the pros and cons between different treatments. All of these happened 7 years ago. Believe it or not, I still can remember the details. After that I was treated under her close monitor. She always personally reviewed every one of my exam/test results. Actually in many fertility centers different monitor doctors may review your results and provide the doctor's order, which may make the patient a little worried. But Dr. O'Brien always rechecks everything. This made me feel that she was always with me. She also provided me with a lot of valuable advice. What she cares about is what you need, but not how much money the center will earn. Although I am super cautious about a lot of things, she never recommended the test which was not necessary. She used her knowledge to convince me. And she was right. She has the top skills in operations. I really trust her that I'd rather wait weeks to fit in her schedule, and let her do the transfer for me. I am so lucky that I met her at the beginning of my fertility journey. Here I also want to thank her team. Dr. O'Brien has a very strong team. All team members are kind and full of patience. Although sometimes I was super worried, and my questions became a little annoying, they always responded to me in a nice way which can make me calm down. I will give them the highest stars based on my 7 years experience and introduce them to more patients who need help.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
She is strongly recommended. I trust her.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Every of my question was well answered.
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
Unexplained infertility. Start with 2 circle of IUI. Negative pregnancy. Start IVF. 1 time egg retrieval. Fresh embryo (1 embryo) transfer (trisomy 16, miscarriage). FET (1 embryo), negative pregnancy. FET (1 embryo), live birth. FET (1 embryo), current pregnant
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Emily)
Dr. O'Brien has a very strong team. All team members are kind and full of patience. Although sometimes I was super worried, and my questions became a little annoying, they always responded to me in a nice way which can make me calm down.
Describe your experience with Shady Grove Fertility.
The clinic is well organized. The environment is good, clean and sweet. The staff there are nice. The front desk people are responsible. The clinic is well organized. The environment is good, clean and sweet. The staff there are nice. The front desk people are responsible.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
27,000
Describe Jeanne O'Brien's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
According to my age, she suggested to do one embryo in each transfer
10
Doctor
Jeanne O'Brien
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5