Jeffrey Klein

RMA of New York

Rated 8.1
Strongly recommend: 67%Neutral: 16%Don't recommend: 16%8.1
67% strongly recommend
31 reviews
Humanity
8.3
8.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.2
7.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
8
8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Albert Einstein
Residency
George Washington
Fellowship
Columbia

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Jeffrey Klein works in 2 offices at

RMA of New York
Rated 8.3
Strongly recommend: 67%Neutral: 17%Don't recommend: 16%8.3

Explore Clinic
White Plains
311 North St., Suite 310
White Plains, NY 10605
Mount Kisco
60 N Bedford Rd.
Mount Kisco, NY 10549

31 patient reviews

LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
7
NPS
6
Age 25
1 IUI
Latinx
Income $50K - $99K
1st of 2 Docs
5 IUI With Other Docs
Donor Sperm
LGBTQ+
Neutral
Doesn't Recommend
Successful
He [Dr. Jeffrey Klein] was very informative and was very nice to us and respectable. Unfortunately he did not direct perform any procedures and the location we were sent to have our IUIs done treated us like just a number...When i wasnt getting pregnant, he adjusted my routine and then switched me to letrozole which then produced me with a positive test.
Wonderful doctors and [RMA of New York] offices but none of them perform the actual inseminations. They send you to manhattan in the middle of downtown with nightmare parking and send you to the business office where they treat you like a number...[nurses are] Friendly and knowledgeable...The consults and check ups felt intimate but for each insemination i was sent to another location where they treat you like a number
How was your experience with Jeffrey Klein at RMA of New York?
He was very informative and was very nice to us and respectable. Unfortunately he did not direct perform any procedures and the location we were sent to have our IUIs done treated us like just a number.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Make sure you ask where and who will be doing the procedure. They don't inform you until after the fact that its all done in separate location
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
The consults and check ups felt intimate but for each insemination i was sent to another location where they treat you like a number
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
I was young and healthy so they wasn't to much of a strategy just clomid to control ovulation and sync it according to IUIs scheduling. When i wasnt getting pregnant, he adjusted my routine and then switched me to letrozole which then produced me with a positive test.
Describe your experience with the nursing staff at RMA of New York.
Friendly and knowledgeable
Describe your experience with RMA of New York.
Wonderful doctors and offices but none of them perform the actual inseminations. They send you to manhattan in the middle of downtown with nightmare parking and send you to the business office where they treat you like a number
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
I was covered 60% through insurance the rest was billed
Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/a
7
Doctor
Jeffrey Klein
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
6
Clinic
RMA of New York
White Plains
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
8
NPS
10
Age 28
2 IUI
Anovulation
PCOS
Latinx
Income $0 - $49K
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Klein is great he is trustworthy and answers his emails so quickly. He shows that he actually cares about the patient and their goals. He is open to suggestions and explains everything very well...I would advice a prospective patient to be prepared to hear everything from the good to the bad... nice and caring. There was no feelings of judgment.
[RMA of NY clinic] Strengths - quick waiting period, educated personnel, open to suggestions, clean, safe space, caring nurses and staff. Weaknesses- different doctors do the procedures, Manhattan site is overwhelmingly packed, Westchester location not open on weekends...Everyone is nice and caring. There was no feelings of judgment.
How was your experience with Jeffrey Klein at RMA of New York?
Dr. Klein is great he is trustworthy and answers his emails so quickly. He shows that he actually cares about the patient and their goals. He is open to suggestions and explains everything very well.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
I would advice a prospective patient to be prepared to hear everything from the good to the bad.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Everyone is nice and caring. There was no feelings of judgment.
Describe your experience with RMA of New York.
Strengths - quick waiting period, educated personnel, open to suggestions, clean, safe space, caring nurses and staff. Weaknesses- different doctors do the procedures, Manhattan site is overwhelmingly packed, Westchester location not open on weekends.
8
Doctor
Jeffrey Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 38 - 40
3 IUI
1 IVF
Endometriosis
Unexplained
European
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I always felt like Dr. Klein listened and treated my specific circumstances. He was also personable and funny...he always remembered what we'd already tried and was ready to adjust and try the next thing...I'm 40 years old, and our embryos were untested, so for my first transfer, he allowed two to be transferred. That transfer failed. Our second transfer was of our one remaining frozen embryo, which was successful...
Martha [nurse at RMA of New York] was great, though she made errors on my medication directions a couple of times which I had to call to clarify...The Madison Ave branch is the only one open on weekends, so I had to go there a few times for monitoring and for my transfers and retrieval, which was inconvenient...The one big drawback was that we started IVF in November 2020 not knowing that the clinic shut down for cleaning in December, so that delayed our treatment until January 2021 which was frustrating...
How was your experience with Jeffrey Klein at RMA of New York?
Dr. Klein was a great doctor, and we're grateful to him for helping us get our son. Our process started in 2019 and lasted through 2021, and he always remembered what we'd already tried and was ready to adjust and try the next thing. I've already recommended him to a few friends.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Ask a lot of questions. He's super responsive to email, so utilize that. When we first started I was very overwhelmed and didn't understand that we were jumping into IUIs, and he helped talked me through everything and allay my fears.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
I always felt like Dr. Klein listened and treated my specific circumstances. He was also personable and funny, which my husband and I appreciated.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
For IUIs, I took clomid with a trigger shot. For IVF, I believe it was antagonist, 10-ish days of stims followed by egg retrieval and a fresh transfer of two embryos (which failed) and a FET the following month which resulted in our son who was born 3 weeks ago.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Martha Fennessey)
Martha was great, though she made errors on my medication directions a couple of times which I had to call to clarify.
Describe your experience with RMA of New York.
It is busy, but I was impressed by how well they handled Covid monitoring and scheduling. Everyone at the Westchester clinic was great. There was one younger phlebotomist who routinely bruised me terribly, but the regular, more experienced one was phenomenal. The Madison Ave branch is the only one open on weekends, so I had to go there a few times for monitoring and for my transfers and retrieval, which was inconvenient coming from Rockland County but worth it ultimately. The one big drawback was that we started IVF in November 2020 not knowing that the clinic shut down for cleaning in December, so that delayed our treatment until January 2021 which was frustrating.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
My insurance covered everything except visit copays and medicine copays.
Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I'm 40 years old, and our embryos were untested, so for my first transfer, he allowed two to be transferred. That transfer failed. Our second transfer was of our one remaining frozen embryo, which was successful.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
10
Doctor
Jeffrey Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of New York
White Plains
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2019, Successful
NPS
10
NPS
10
Age 38
1 IUI
1 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Klein] took the time to answer all of my questions and was extremely comforting and supportive throughout the entire process. I had two unsuccessful embryo transfers before a positive pregnancy test, and he called me himself both times to give me the bad news. I could tell he was just as disappointed as I was to have to deliver the news, and so comforting as he offered guidance for next steps
Monitoring hours at the Westchester RMA location are very organized, and they get you in and out quickly so you can get to work in the morning. The procedures such as egg retrieval and embryo transfer are done at the Madison Ave location in NYC though (not in the offices in Westchester)...The nurses are all extremely kind, warm and helpful. Navigating the insurance process for all the drugs administered can be daunting, and they definitely helped me get through it
How was your experience with Jeffrey Klein at RMA of New York?
From the moment I had my first consultation with Dr. Klein, I felt that he made personal connections with his clients and was vested in their success to become pregnant. I had an idea that the IVF process would be a bit daunting, but regardless of the small setbacks along the way my confidence in Dr. Klein never wavered. He is kind, sympathetic, and a true expert in his field. My husband and I are so grateful that we were recommended to him and have a happy and healthy 2 month old son now thanks to him and his team!
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Be confident knowing that whatever setbacks are thrown your way during the fertility process, you can trust that Dr. Klein will do everything possible to ensure a positive outcome. Patience will pay off!
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
I never felt rushed during nay of my visits with Dr. Klein regardless of how many people were waiting to be seen. He took the time to answer all of my questions and was extremely comforting and supportive throughout the entire process. I had two unsuccessful embryo transfers before a positive pregnancy test, and he called me himself both times to give me the bad news. I could tell he was just as disappointed as I was to have to deliver the news, and so comforting as he offered guidance for next steps. I couldn't have asked for better bedside manner, he really is vested in his patients' success.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
I had a successful egg retrieval which resulted in a good number of viable embryos, however the first two transfer cycles were unsuccessful. Dr. Klein performed a saline sonogram to ensure there was nothing wrong with my uterus before trying for a third time and found nothing of concern. Although I was nervous to try a third embryo transfer given the disappointment of the first two rounds and no real explanation as to why they didn't take, Dr. Klein convinced me that the odds were in my favor - and he was right. The third time worked which resulted in a pregnancy without any complications.
Describe your experience with the nursing staff at RMA of New York.
The nurses are all extremely kind, warm and helpful. Navigating the insurance process for all the drugs administered can be daunting, and they definitely helped me get through it!
Describe your experience with RMA of New York.
Monitoring hours at the Westchester RMA location are very organized, and they get you in and out quickly so you can get to work in the morning. The procedures such as egg retrieval and embryo transfer are done at the Madison Ave location in NYC though (not in the offices in Westchester).
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
I am fortunate in that my insurance covered a large portion of the IVF process. I paid somewhere between $3k and 5k for copays for the treatment cycles, and upwards of $1k for all the copays for the office visits and monitoring appointments (of which there were many so the copays definitely add up). I also paid somewhere between $700 and 800 for genetic testing of embryos.
10
Doctor
Jeffrey Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 42 - 43
8 IVF
Donor Eggs
Poor Egg Quality
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Klein explained everything step by step and was realistic for my expectations. He responded to all my messages in a timely fashion and was always honest and caring. He always called me with results right away...I had 8 IVF cycles so Dr. Klein switched my protocol quite a few times to have a successful outcome...He’s very compassionate and kind.
Mornings [at RMA of New York] were sometimes a little crazy. It depended upon the day. Sometimes even when you got there just as it opened there could be 20 women ahead of you. It did most of the time go relatively quickly...All staff was absolutely excellent. Always answered all of my questions right away...Pgs Testing was around $2500 per embryo. One of my medications was quite expensive. We ultimately used a donor egg which was around $20,000
How was your experience with Jeffrey Klein at RMA of New York?
Dr. Klein explained everything step by step and was realistic for my expectations. He responded to all my messages in a timely fashion and was always honest and caring. He always called me with results right away.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Dr Klein is very knowledgeable. I would absolutely recommend him to anyone I know.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr. Klein always took the time to explain everything. He’s very compassionate and kind.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
I had 8 IVF cycles so Dr. Klein switched my protocol quite a few times to have a successful outcome.
Describe your experience with your nurse at RMA of New York.
All staff was absolutely excellent. Always answered all of my questions right away.
Describe your experience with RMA of New York.
Mornings were sometimes a little crazy. It depended upon the day. Sometimes even when you got there just as it opened there could be 20 women ahead of you. It did most of the time go relatively quickly.
Describe your experience with your monitoring appointments at RMA of New York.
Pretty efficient. I think they do the best that they can do. Sometimes I was the first person there and sometimes there were 20 women ahead of me.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
My insurance covered most costs. Pgs Testing was around $2500 per embryo. One of my medications was quite expensive. We ultimately used a donor egg which was around $20,000
10
Doctor
Jeffrey Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
White Plains
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 28 - 29
2 IVF
Unexplained
Latinx
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Klein was the most comfortable my husband and I spoke to. He encouraged me to call him or email him with any questions. He always responded quickly. He was a great listener and guided us through this tough journey...He always included us in his plans and would give us options to our decisions...
Monitoring hours [at RMA of NY] were in the morning. I understood that it was done this way in order to have bloodwork results that same day...The nurses were all very nice and and all had great friendly energy...The White Plains office was a delight to visit. I felt very comfortable visiting this location. During the weekends I had to visit the Midtown location. The Midtown location was much larger with a lot of staff and way more patients.
How was your experience with Jeffrey Klein at RMA of New York?
Dr Klein is a great listener. He understood the frustration and painful process this could be. He answered every question and made me feel positive with the route we decided to take. Dr Klein explained everything and made sure we understood; He always included us in his plans and would give us options to our decisions.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Dr Klein will always do the best for his patients. Don't be shy to ask questions, or to make suggestions. He is a great listener.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr Klein was the most comfortable my husband and I spoke to. He encouraged me to call him or email him with any questions. He always responded quickly. He was a great listener and guided us through this tough journey.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
Gonal F Menopur cetrotide Dual Trigger
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Leslie Philip)
Martha the nurse was very polite and sweet. Leslie the coordinator at the time was very sweet and full of positive energy. The nurses were all very nice and and all had great friendly energy.
Describe your experience with RMA of New York.
The White Plains office was a delight to visit. I felt very comfortable visiting this location. During the weekends I had to visit the Midtown location. The Midtown location was much larger with a lot of staff and way more patients.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were in the morning. I understood that it was done this way in order to have bloodwork results that same day.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
Due to the Previous clinic that I used. I exhausted my coverage with my insurance. I payed out of pocket quite a ton.
Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr Klein gave us the option.
10
Doctor
Jeffrey Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
White Plains
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5