Dr. Kawwass is one of the best doctors I've ever seen. She is able to combine compassion and genuine care with statistics and factual information to help assist in decision making. Throughout IVF, there are SO many decisions that you have to make...I am someone who needs all of the facts to make a decision. She would provide paragraph answers with all of the statistics and all of the possibilities so that you can make a decision...She lets you advocate for your own health. She feeds off of whatever you give her so if you need more information she is very happy to provide it. She called me multiple times to help me go through it and basically talk me off a cliff. Cannot recommend her enough! Well worth the 5+ hour drive.
The [ Emory University Reproductive Center] strengths is definitely Dr. Kawwass. The things they could improve on is the responsiveness of the financial team. I think they only have 1 person and when everyone in the beginning of the year is having to get insurance recertified I think she was just a little overwhelmed and would not respond for sometimes 2 weeks...The nursing staff is VERY responsive to the portal messages. They respond almost instantly which is wonderful when you have lots of questions! They never made me feel dumb and when needed would escalate the question straight to Kawwass who would also respond in the portal.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass is one of the best doctors I've ever seen. She is able to combine compassion and genuine care with statistics and factual information to help assist in decision making. Throughout IVF, there are SO many decisions that you have to make (freeze all or fresh transfer, PGT testing or not, etc). I am someone who needs all of the facts to make a decision. She would provide paragraph answers with all of the statistics and all of the possibilities so that you can make a decision. She was never like hard and fast "you should do this." She lets you advocate for your own health. She feeds off of whatever you give her so if you need more information she is very happy to provide it. She called me multiple times to help me go through it and basically talk me off a cliff. Cannot recommend her enough! Well worth the 5+ hour drive.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
She feeds off of what you need. If you are someone who needs all of the information and all of the details, she will absolutely give that with extreme care and detail. If you just want to go with whatever her flow is and what she suggests, I would absolutely trust what she thinks the best plan would be.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass made us feel safe and created an atmosphere where we could ask questions comfortably. I was at another doctor local to my home and switched to drive 5+ hours to Kawwass because of how wonderful she made us feel. She is really good at being honest in a kind way. She gives actual statistics and reasons why she thinks a certain treatment is the way to go. The whole way through the IVF process, she gave statistics as to what to expect and was very honest but also confident. She was absolutely incredible. I had a polyp removal surgery with her too. She came into the room bouncing and smiling and was so excited to get the surgery done so we could move onto the next step. She was genuine and excited because she knows the process works.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
We started IVF with a middle strength protocol. After the baseline appointment and I only had 11 follicles vs the 18 on my AFC, she upped the protocol to the highest strength medicine to get the most out of those follicles. We ended up collecting 18 eggs but only the 11 were mature which was exactly what she predicted would happen and warned me to expect. We did a fresh transfer because I do not have PCOS and was not expected to have OHSS. Because of that, we did not PGT test our embryos. I went back and forth on the PGT testing, but Dr. Kawwass provided a VERY detailed explanation about statistics and the efficacy of PGT testing for my age group and my diagnosis.
Describe your experience with your nurse at Emory University Reproductive Center.
The nursing staff is VERY responsive to the portal messages. They respond almost instantly which is wonderful when you have lots of questions! They never made me feel dumb and when needed would escalate the question straight to Kawwass who would also respond in the portal.
Describe your experience with Emory University Reproductive Center.
The strengths is definitely Dr. Kawwass.
The things they could improve on is the responsiveness of the financial team. I think they only have 1 person and when everyone in the beginning of the year is having to get insurance recertified I think she was just a little overwhelmed and would not respond for sometimes 2 weeks.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
My insurance covered the costs up to $30k. Because of that, we got the "In-network" pricing. So in total the 1 full round of IVF was about $8k but my out of pocket max was $6k. The no insurance cost self-pay was about $15k if I remember correctly.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Dr. Kawwass' general approach is to implant 1 embryo unless you are older or have had multiple failed transfers. If you need the statistics on why, she is happy to provide the information that shows that you're not more likely to have a successful transfer just by implanting 2 tested embryos.
When the blood work came back and was shockingly disappointing Dr. Kawwass called me personally after hours to talk. She answered every question with sincere thoughtfulness...we were able to get pregnant through IVF with her care. Unfortunately our son was diagnosed with Down syndrome while in utero and was stillborn at 36 weeks. This tragic outcome was no way in relation to anything done through Dr. Kawwass. When she found out our son had died she contacted us personally to send her condolences. Her professionalism and compassion sets her far above any doctor I’ve ever seen.
The nurses [at Emory University Reproductive Center] were polite and never made me feel dumb for asking questions or being nervous. Even the ladies handling financing were extremely helpful and understanding... The bathrooms were clean, rooms and waiting areas. It was never crowded and I don’t think we ever had to wait for more than 10-15 minutes and that was a rare occurrence. The downside to the clinic was the parking deck. It is hard to find a spot sometimes so you end up parking on the roof because Emory’s Reproductive Clinic is part of the hospital.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass was compassionate and understanding. Our situation was very odd being that I am only 27 and have been diagnosed with diminished ovarian reserve. When the blood work came back and was shockingly disappointing Dr. Kawwass called me personally after hours to talk. She answered every question with sincere thoughtfulness. Even with the odds against us we were able to get pregnant through IVF with her care. Unfortunately our son was diagnosed with Down syndrome while in utero and was stillborn at 36 weeks. This tragic outcome was no way in relation to anything done through Dr. Kawwass. When she found out our son had died she contacted us personally to send her condolences. Her professionalism and compassion sets her far above any doctor I’ve ever seen.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Don’t be afraid to ask questions because she won’t rush you or make you feel silly. Nothing is too big or too insignificant to ask and she will be 100% honest with you.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
When meeting with Dr. Kawwass she always knew our information before we were called back. She talked to my husband and I like we were friends she was giving professional advice to, she was not just reading off our paperwork in front of us.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
We used a low dose of antagonists because of my low egg count. I took menopour, gonal-f or ganirelix, estrogen patches and clomid although I can’t remember in which order. After egg retrieval I was on progesterone injections for 10 weeks because the egg implanted and it helps to maintain the pregnancy. At the retrieval she got 3 eggs. I had 4 mature follicles so 4 was the maximum we expected so getting 3 was a positive for us. They were transferred at the cleavage stage - day 2/3 - and like I mentioned above, one took.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Nancy)
Everyone I worked with while being treated at Emory was more than pleasant. The nurses were polite and never made me feel dumb for asking questions or being nervous. Even the ladies handling financing were extremely helpful and understanding.
Describe your experience with Emory University Reproductive Center.
The clinic was so clean. The bathrooms were clean, rooms and waiting areas. It was never crowded and I don’t think we ever had to wait for more than 10-15 minutes and that was a rare occurrence. The downside to the clinic was the parking deck. It is hard to find a spot sometimes so you end up parking on the roof because Emory’s Reproductive Clinic is part of the hospital.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
Our cost was roughly between $20,000-$25,000 with retrieval, transfer and medication.
She [Dr. Kawwass] always took so much time to sit down with me and discuss all my treatment options, the evidence-base around these options, and took the time to make sure I had time to ask any questions at all...After 2 clinical miscarriages (<10 weeks) and 3 chemical pregnancies (<6 weeks) I was at a loss of what to do. Dr. Kawwass ordered necessary tests and helped to explain to me my diagnoses of premature ovarian failure at age 35, as well as all the potential reasons for my miscarriages and what I could do. As a marathon runner, she cautioned me to run less (which seems obvious, but I had 4 different OBGYNs tell me that if I was running before pregnancy, I could continue to do so during pregnancy). She helped with treating subclinical hypothyroidism to get it under control, and she put me on progesterone at 3 DPO, which I think may have made a big difference for me. She also suggested trying Clomid prior to IVF with PGS testing first, as a less invasive method that may work to get pregnant.
[The nurses at FCI were] Super responsive. I always got call backs and replies on the patient portal to my messages within 1-2 hours. It was really amazing to be treated so well!...Excellent clinic. Easy to get in for appointments quickly, and very quick turnaround times. The clinic staff all communicate really well and I always felt like I was in the best hands. The clinic location is great, new, clean and top notch...team at Emory always took the time to get to know myself and my husband as individuals, not just as her patient, which I really appreciated.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass was incredible. She always took so much time to sit down with me and discuss all my treatment options, the evidence-base around these options, and took the time to make sure I had time to ask any questions at all. I never felt like she was rushed and needed to move on. She also really took the time to get to know myself and my husband as individuals, not just as her patient, which I appreciated. One thing I really valued about her was that she really knows the medical literature and studies really well, and for someone like me that really likes that evidence, she was an amazing doctor.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Write down your questions in advance - she will go through each one of them with you and it was always really helpful to have handy during my visits with her.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass and the team at Emory always took the time to get to know myself and my husband as individuals, not just as her patient, which I really appreciated.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
Dr. Kawwass had a lot of great recommendations for me, and while many of them were minor "tweaks" in my care, it resulted in a positive outcome. After 2 clinical miscarriages (<10 weeks) and 3 chemical pregnancies (<6 weeks) I was at a loss of what to do. Dr. Kawwass ordered necessary tests and helped to explain to me my diagnoses of premature ovarian failure at age 35, as well as all the potential reasons for my miscarriages and what I could do. As a marathon runner, she cautioned me to run less (which seems obvious, but I had 4 different OBGYNs tell me that if I was running before pregnancy, I could continue to do so during pregnancy). She helped with treating subclinical hypothyroidism to get it under control, and she put me on progesterone at 3 DPO, which I think may have made a big difference for me. She also suggested trying Clomid prior to IVF with PGS testing first, as a less invasive method that may work to get pregnant. She also had recommendations for just two supplements that had shown some effectiveness (many others she said were a waste of money and did not work), so I took these two to help improve egg quality prior to the clomid cycle. The clomid worked in the first cycle! I am 12 weeks pregnant now. Dr. Kawwass was so amazing helping to calm my nerves, as I was able to come in for almost weekly ultrasounds when I was nervous about spotting or other concerns about having another miscarriage. Overall, all of these changes to my treatment have resulted in a pregnancy that I hope to carry to term.
Describe your experience with the nursing staff at Emory University Reproductive Center.
Super responsive. I always got call backs and replies on the patient portal to my messages within 1-2 hours. It was really amazing to be treated so well!
Describe your experience with Emory University Reproductive Center.
Excellent clinic. Easy to get in for appointments quickly, and very quick turnaround times. The clinic staff all communicate really well and I always felt like I was in the best hands. The clinic location is great, new, clean and top notch.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
My insurance covered the majority of my treatment.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Dr. Kawwass is against multiple embryo transfer because of the severe complications and health risks that multiple embryos can cause both mother and babies. I agree with this policy after she explained it to me. Though having twins sounded amazing at first after struggling with fertility, given all the current worries I have just at 12 weeks and knowing how much MORE I would worry about all the health risks of multiples, I completely understand this viewpoint as it is founded in evidence-based and scientific research.
Dr. Kawwass was a light at the end of a dark tunnel...was caring, supportive, explained the process in detail, and was very prompt to respond to any questions or concerns...used varying amounts of Clomid, Follistem, Menopur, Ganirelix, Pregnyl, and Gonal. In the 4 and 5th round I also added Omnitrope.
nothing negative to say about Emory Reproductive Center...billing office was transparent with costs and efficient with billing processes...hours were GREAT...clinic staff was always compassionate, supportive, and available...They called each day to report my test results and explain what the results mean.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
I could not have asked for a better doctor than Dr. Kawwass. After coming from another clinic where the doctors were unavailable, did not explain the process, and I was left in the dark, Dr. Kawwass was a light at the end of a dark tunnel. She was caring, supportive, explained the process in detail, and was very prompt to respond to any questions or concerns I had. The infertility journey is a stressful one, and knowing Dr. Kawwass was advocating for me and on my team made the journey a lot less stressful. She is the absolutely best doctor and human!
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
You want her to be your physician!
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
After leaving another well known clinic that wasted several crucial months with process and procedures, we felt the immediate warm embrace of Dr. Kawwass and her team as we embarked on this incredible journey. Within 15 minutes after meeting Dr. Kawwass we already had a plan in place and not only a doctor to guide us through but a knowledgeable and sympathetic friend to help us through the many ups and downs of this climb. Looking back we only wished we met Dr. Kawwass earlier but feel incredibly blessed to have her part of our lives!
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
All rounds I used varying amounts of Clomid, Follistem, Menopur, Ganirelix, Pregnyl, and Gonal.
In the 4 and 5th round I also added Omnitrope. The 5th round where I did low dose and added Omnitrope was my successful round and I am 9 weeks and 4 days pregnant with a fresh transfer embryo. I believe the omnitrope made a difference. All rounds, except for one round were low dose protocols. The one high dose round I went to my retrieval and had no eggs in my follicles.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: I had a couple of nurses)
The nursing staff was great. They were always accessible to answer any questions I had. They called each day to report my test results and explain what the results mean.
Describe your experience with Emory University Reproductive Center.
I have nothing negative to say about Emory Reproductive Center. I found Emory Reproductive Center after an exhausting experience with another “shady” clinic. The other clinic was a disaster- the billing office, the nursing staff, the doctor. Everything. Emory Reproductive Center provided an entirely different, stress free experience. The billing office was transparent with costs and efficient with billing processes. The clinic hours were GREAT, and I found the clinic staff was always compassionate, supportive, and available to answer and questions or concerns I had.
Dr. Kawwass got me in for a consult very quickly...Premature Ovarian Failure and Diminished Ovarian Reserve at 28 Years Old...helped me make the difficult decision to turn to egg donation rather than continuing to try to retrieve my own eggs...first transfer resulted in a healthy, happy little boy! My second transfer, just under two years later, resulted in a perfect little brother
Emory Reproductive Clinic is a very professional, well rounded group. I always felt like I was in good hands and I was always listened to. One day, my appointment was left off their calendar by mistake and they fixed it on the spot...Egg Retrieval ~$6,000 Embryo Transfer ~$4,000 Embryo Storage ~$500/year Medication Additional
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
I was referred to Dr. Kawwass by a nurse who had worked in the local fertility community for 20+ years. Dr. Kawwass got me in for a consult very quickly! I explained my journey - diagnosed with Premature Ovarian Failure and Diminished Ovarian Reserve at 28 Years Old; 4 retrievals, 2 transfers, 2 misscarriages, 1 failed transfer, and more heartbreak than I could ever imagine - She helped me make the difficult decision to turn to egg donation rather than continuing to try to retrieve my own eggs. When we decided that my younger sister would be my donor, she went above and beyond to help us find an out of state doctor (her friend from med school) who monitored my sisters retrieval until it was time for her to travel from Virginia to Atlanta for her egg retrieval. We were fortunate enough to retrieve many eggs and got 8 embryos! My first transfer resulted in a healthy, happy little boy! My second transfer, just under two years later, resulted in a perfect little brother! We could not be more overjoyed!! Dr. Kawwass is truly a gift to our family and the fertility community. She changed my life and I am eternally grateful!!
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass is very genuine and always made a point to let me know that she was monitoring my progress herself rather than solely relying the oncall doctors.
Describe your experience with Emory University Reproductive Center.
Emory Reproductive Clinic is a very professional, well rounded group. I always felt like I was in good hands and I was always listened to. One day, my appointment was left off their calendar by mistake and they fixed it on the spot.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
From my first meeting with Dr. Kawwass I felt that she genuinely cared about me and helping us to build our desired family. She regularly checked in with me before, during and after my retrieval cycles, celebrated with us when we experienced joy, and was sad with us when we experienced loss...she will do everything she can to provide you with the information you need to make decisions to best support your goals.
The [Emory University Reproductive Center] clinic typically operates on time or even early (if you arrive early for blood work for example, they are often able to get you in earlier), which is really helpful...We interacted with multiple nurses, as well as residents and lab technicians over the years and they all have been very caring, knowledgeable, and helpful. I developed a rapport with many of them and it was nice to see their familiar and friendly faces during many scary/nerve-racking appointments.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
I can't say enough positive things about Dr. Kawwass to do her justice. I trust her opinion, value her honesty, and recommend her to anyone that is looking for assistance. When we first met with Dr. Kawwass she let us know that she had seen a variety of outcomes for people in our situation and answered all of our questions to help us decide what course of action was best for our family. She supported us in our decisions and celebrated (and mourned) with us along the way. Even though we have not needed to use the eggs we retrieved, I am positive that doing the retrievals was the best decision for our family, and attribute our successful outcomes to her consultation/honesty with us and recommendation to take action to begin our family naturally as soon as we were ready. I most appreciate how genuine Dr. Kawwass is when talking with us and her ability to break down complicated topics in ways that we understand. I still have a photo of a sketch she drew to help explain our situation and potential outcomes to us and have shared it with with friends on multiple occasions.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Go see her now. Don't wait. Be honest and open with her so that she can provide you the best guidance for your situation. Dr. Kawwass can not control your outcome, but she will do everything she can to provide you with the information you need to make decisions to best support your goals.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
From my first meeting with Dr. Kawwass I felt that she genuinely cared about me and helping us to build our desired family. She regularly checked in with me before, during and after my retrieval cycles, celebrated with us when we experienced joy, and was sad with us when we experienced loss.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
We used the same protocol for all three of my retrieval cycles and I kept my Mirena IUD in place during all cycles as I was not yet ready to begin a family. Because I have diminished ovarian reserve we did not anticipate that we would be able to mature a large number of eggs, so we used the Estrogen Patches Clomid Antagonist IVF Protocol. We started with estrogen patches 9 days after ovulation (i think we actually only used them for the first two retrievals), once my period began I was monitored, and then instructed when to start taking 100 mg of Clomid. On day 5, I began 150 IU of Follistim Gonal-f and 75 IU of Menopur, I was monitored and then instructed to give the trigger shot (10,000 IU of HCG). On the second retrieval cycle I threw up the morning after the trigger shot. The length of my stimulation varied each cycle. I know that we did 13 days for the second cycle.
Describe your experience with the nursing staff at Emory University Reproductive Center.
We interacted with multiple nurses, as well as residents and lab technicians over the years and they all have been very caring, knowledgeable, and helpful. I developed a rapport with many of them and it was nice to see their familiar and friendly faces during many scary/nerve-racking appointments.
Describe your experience with Emory University Reproductive Center.
Communicating through the portal system takes a little bit to get used to. Once you use it a few times it will become more natural. I found that the doctors and nurses are very responsive when I send a note through the portal and that it was typically the best way to get a question answered. The clinic typically operates on time or even early (if you arrive early for blood work for example, they are often able to get you in earlier), which is really helpful. There are two locations and I have seen folks mistakenly go to the wrong location, so that would be good to be aware of when making your appointments. Dealing with insurance, particularly for medications can be really challenging. This is not because your team isn't doing what they need to do, it is because insurance the requirements are wonky and different for everyone.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
I was able to use my insurance so that was incredibly helpful. Using my insurance, I believe the retrieval and all appointments were around $8-$10k per cycle and the medications were around $5-$7k per cycle.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Dr. Kawwass personally reached out after she returned from a medical leave to discuss the IVF transfer I had undergone while she was out. She makes herself available to address whatever questions or concerns that we have...She knows what she's doing, explains things clearly, and shows interest in the role that this IVF treatment is playing in our family and lives as a whole...
Dr. Kawwass and the staff [at Emory University Reproductive Center] are both warm and professional, treating us like humans while being at the cutting edge of providing expert fertility treatment... keep in mind that each provider doesn't necessarily perform the procedure that might need on the day that you need it, so you should be ready to get to know and work with other providers in the practice occasionally. Dr. Kawwass, though, regularly communicates with her colleagues. and she won't "forget" about you even if you have a procedure done with another provider...
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
I really couldn't ask for a better provider than Dr. Kawwass. She knows what she's doing, explains things clearly, and shows interest in the role that this IVF treatment is playing in our family and lives as a whole.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Just keep in mind that each provider doesn't necessarily perform the procedure that might need on the day that you need it, so you should be ready to get to know and work with other providers in the practice occasionally. Dr. Kawwass, though, regularly communicates with her colleagues. and she won't "forget" about you even if you have a procedure done with another provider.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass and the staff are both warm and professional, treating us like humans while being at the cutting edge of providing expert fertility treatment. Dr. Kawwass personally reached out after she returned from a medical leave to discuss the IVF transfer I had undergone while she was out. She makes herself available to address whatever questions or concerns that we have.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
Because we had "unexplained infertility," Dr. Kawwass first recommended that we try IUIs. She suggested doing 3 before turning to IVF. Because we couldn't make an IVF cycle happen for a few months after the third unsuccessul IUI, we did two more until we could start an egg retrieval cycle in the summer. After the egg retrieval, which was very successful given that I was 38 years old, she recommended that we test the embryos both with PGS and PGD testing. We did the former on account of our being a little older (I was 38 and my husband 41) and we did the latter to screen for a genetic condition that both of us are carriers for. We then transferred a frozen embryo and thankfully got a healthy baby boy from this first transfer. She recommended transferring only one embryo, since they had undergone the genetic testing and thus stood a better chance of implanting an developing to term. After our little boy turned two, we decided to try another transfer using one o our remaining 5 embryos. This second transfer resulted in a biochemical pregnancy that did not advance beyond the second blood test. We wanted to try again a few months later and managed to find one more funding to source to make it happen. Originally scheduled for October, Dr. Kawwass suggested that we call off the transfer about a week in advance because the lining in my uterus was not as thick as they hoped and there was some fluid between the layers. She reasoned that, since I wasn't going to be undertaking another egg retrieval cycle, we probably should be conservative in transferring the embryos. We postponed this transfer to a couple months later. That transfer at first resulted in a pregnancy. However, at the 7 week ultrasound, the fetus's heartrate was a little low and size a little small. By the ultrasound the next week, the fetus did not have a heartbeat at all. During this transfer cycle, Dr. Kawwass herself was out on medical leave, so another doctor, Dr. Marsidi performed this transfer. We met with Dr. Schirmer after the second ultrasound. They both provided excellent care and counsel. Dr. Schirmer explained that, even though we had put the embryos through PGS testing, the embryo is so small at that stage that there is much the testing cannot detect.
As soon as she returned from medical leave, Dr. Kawwass reached out to me to express her concern and make herself available for any support or consultation. I have been working her on trying to resolve the bleeding that still continues from the miscarriage, about 8 weeks later. I will be going in soon for a hysteroscopy to clear the remaining tissue.
We hope that we can muster the funds to try once more this summer to transfer an embryo. Since the two recent transfers have not resulted in a viable pregnancy, we have discussed whether she would be willing/would recommend transferring both of our remaining embryos. She said she would be willing in this case, though she has counseled about the significant risks o bearing twins. We still have not decided when and how many embryos to transfer.
Describe your experience with the nursing staff at Emory University Reproductive Center.
The nurses communicate well both with me and the doctors and often have gone out of their way to help, telling me after my miscarriage how to connect with the emergency after-hours line to connect with a doctor on all at the clinic. The nurses and ultrasound techs are always friendly and personable as well as professional.
Describe your experience with Emory University Reproductive Center.
The ERC has experts who care. Being connected with the broader Emory healthcare community is helpful for coordinating with other doctors who might also be prescribing medications or providing other treatment. For example, my neurologist and psychiatrist can see notes about my fertility treatments and vice versa. The weaknesses are in the understanding of where bills are coming from, as their is both a "physicians" and "hospital" billing system, with services not always being categorized in an intuitive way. Sometimes I've found it difficult to communicate with the billing and financing side of things, but it's gotten better.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
Out of pocket $10,238 (we had grant support for the retrieval and first transfer, some grant support for the second and third transfers)
$659 per IUI (x5) = 3,295
$4292 per FET (x3) = 12,876
$12,127 for retrieval (1)
+ hormones, parking, testing
TOTAL for 5 IUIs, 1 retrieval, and 3 transfers = $28,982.66
full itemized list below
Fertility costs
Date Item Place Amount
2017-9 testing ERC $158.46
2017-10 hormones and other supplies Walgreens/ERC $836.70
2017-11 IUI ERC $667.04
2017-12 IUI ERC $659.00
2017-12 parking Emory Midtown $25.00
2017-7 testing ERC $272.29
2017-8 IUI hormones Walgreens Community $104.50
2018-1 IUI ERC $659.00
2018-3 IUI ERC $659.00
2018-3 IUI ERC $931.98
2018-4 parking Emory Midtown $15.00
2018-5 IUI fees ERC $265.34
2018-6 parking Emory Midtown $48.00
2018-6 retrieval ERC $12,127.00
2018-6 retrieval hormones Walgreens Community $3,350.00
2018-6 retrieval hormones Walgreens $464.48
2018-9 transfer ERC $3,750.00
2021-10 transfer hormones Walgreens Community $132.18
2021-11 parking Emory Midtown $32.00
2021-12 transfer hormones Walgreens Community $835.08
2021-5 embryo storage ERC $252.00
2021-5 FET 2 ERC $1,333.28
2021-5 transfer hormones Walgreens Community $895.01
2021-6 transfer hormones + JAX monitoring Walgreens Community $506.35
2021-9 transfer hormones Walgreens Community $664.61
2022-1 transfer hormones Walgreens Community $334.52
$28,982.66
...she was very knowledgeable in helping me in my infertility journey. She diagnosed me with unexplained infertility...I mentioned having more than one put in and she informed me the chances of that being multiples was really high and quickly talked me out of that idea...My last time talking to her was for her to release me to my OBGYN and she was just so happy for me and my husband. I’m grateful for her and her knowledge. I would refer her to anyone.
The [Emory University Reproductive Center] financial department was a little slow to get back with me at first with the correct information but things ended up changing..In the beginning it did seem like the nurse team was not on the same page but there was some changes with staff at the time which may have been the result of that . Other than that everyone seem to be a team...there was always a nurse available through patient portal to answer my questions
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
I would say that she was very knowledgeable in helping me in my infertility journey. She diagnosed me with unexplained infertility which bothered me at first. It wasn’t on her behalf but because I just needed a reason to believe why it wasn’t happening for me. I suggested certain tests just because of other stories I heard of or other situations I saw and she was very reassuring in what tests I needed. After trying IUI and taking clomid with timed intercourse she was very hopeful for me because she said I was younger and assured me that she would help get me pregnant. We started with the IVF orientation process. I had a SIS done and had to have a polyp removed. After that , another doctor performed my egg retrieval but she made sure to message me through out the whole process. She was so happy for me that I had 29 eggs . I ended up with only 2 frozen embryos over time and she even messaged me to give me that news and sympathize with my husband and I. Once it was time for the transfer I mentioned having more than one put in and she informed me the chances of that being multiples was really high and quickly talked me out of that idea . Looking back on that, I think 🤔 most doctors probably would have just did it and I’m glad for her explaining that to me. When I received my positive pregnancy test everyone was so happy for me at the office and I felt it . My last time talking to her was for her to release me to my OBGYN and she was just so happy for me and my husband. I’m grateful for her and her knowledge. I would refer her to anyone.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Please have patience, ask as many questions and try to relax and trust the process.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
I felt like a human because I was going through so much mentally and with questions there was always a nurse available through patient portal to answer my questions. There was one time I felt like nobody was responding to me and I could’ve been over exaggerating but I went to the office to get answers to my questions and everything was okay from there .
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
With timed intercourse we were instructed to use ovulations calculators and the same when it came to IUI . I don’t really remember to the extent but I called in when there was a smiley face through ovulation. With IVF , there was alot more pressure with timing and everything. One of the nurses created a calendar and we went from there. I know there was like pills and injections for stimulation . After my egg retrieval we didn’t transfer because of overstimulation and I still had to have a polyp removed so all of this happened in December of 2019 and I had my polyp removal done in January 2020. My transfer was done in I believe July or August of 2020. My baby was born in Feb 2021 but she was due in April. She is healthy and I’m grateful for everything I went through to see, touch and hold her.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Sushila )
Everyone was really nice and very informative on what they knew . As well as getting back to me with anything I didn’t understand . All the way down to the financial department
Describe your experience with Emory University Reproductive Center.
The financial department was a little slow to get back with me at first with the correct information but things ended up changing..In the beginning it did seem like the nurse team was not on the same page but there was some changes with staff at the time which may have been the result of that . Other than that everyone seem to be a team.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
We had insurance so the cost was different but I remember having an issue with getting the wrong estimate of the total. I think there was miscommunication with adding something called the ICSI. My husband and I came into the office to explain that process to us . I ended speaking to the lady who was the head of the financial department and my issue was resolved . I paid directly with her . I don’t really remember what happened but I was very upset and even considered changing clinics with out them even knowing but issue never escalated and was handled.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
I’m not sure 🤔 what this means but I do know that it was a thought that crossed my mind that I would like to have twins and it was probably because I felt like we went through so much but because my doctor was so sure of me conceiving which I did. I really think that was safe. She explained the risks of multiples and I truly trusted her judgment from that point.
Dr. Kawwass was very attentive and listened to all of our concerns. The office staff were also very warm and friendly both in person and on the phone...listened to all of our concerns at our first appointment. I advised her of the negative experience I had with my previous doctor's office and staff. She made me feel very comfortable and assured me that I would not be dealing with anything like that. She explained her plan for me in detail and answered all of our questions and wasted no time in getting started. She did not rush us and was very generous with her time.
Everything was great [at Emory University Reproductive Center]. The only part of the process that was somewhat frustrating was being able to contact the financial office and being able to get answers quickly. They were working with my insurance , so understandably it can take some time to respond. In the midst of going through such a big thing in life, prompt responses are helpful esp when it has to do with financing the cycle.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr.Kawwass listened to all of our concerns at our first appointment. I advised her of the negative experience I had with my previous doctor's office and staff. She made me feel very comfortable and assured me that I would not be dealing with anything like that. She explained her plan for me in detail and answered all of our questions and wasted no time in getting started. She did not rush us and was very generous with her time.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Don't hesitate to ask questions. She was great at answering all of our questions and addressing our concerns.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass was very attentive and listened to all of our concerns. The office staff were also very warm and friendly both in person and on the phone.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
Antagonist IVF treatment. BCP on 1st day of Menses. Baseline. labs and ultrasounds. Start Stims after period starts again. Egg retrieval. Fresh Transfer
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Sushila)
The nursing staff were great. Sushila was my main Nurse. She would always respond to me promptly through the patient portal or would call me. If she was not in office that say Nancy or someone else would respond to my inquiries right away. She went above and beyond to communicate with the office I was using for satellite monitoring as I am in Nashville and they are in Atlanta.
Describe your experience with Emory University Reproductive Center.
Everything was great. The only part of the process that was somewhat frustrating was being able to contact the financial office and being able to get answers quickly. They were working with my insurance , so understandably it can take some time to respond. In the midst of going through such a big thing in life, prompt responses are helpful esp when it has to do with financing the cycle.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
Our insurance covered IVF. We did have to pay out of pocket for ICSI ,our out of pocket amounts and the patient amount for the medications
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Single Embryo transfer was recommended as I was 29 yrs old at the time with no health issues.
Be prepared that she [Dr. Jennifer Kawwass] is available only for the consults and an occasional call. She isn’t available to do the procedures...I only did IUIs. But my regimen was clomid and then 1 day of injection of Gonadotropins And then the trigger shot (Ovidril). This is the regimen that we used 2x and that resulted in the pregnancy. But they key was banking sperm ahead of time. Which they didn’t tell us was an option until we were getting ready for the 3rd IUI. It was very frustrating. And I asked about it because I had read online it was a possibility.
Several [nurses at Emory University Reproductive Center] were wonderful, others I didn’t feel connected to...I wish they had told us about sperm banking sooner, also I think each doctor should have their own nurse (or maybe 2 that each take 1/2 the week) that responds to calls and portal emails. I felt like the care was very disjointed and you felt like a number. But on an individual level, I liked our doctor and a couple of the nurses that really seemed to care and remember me.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Jennifer Kawwass is very kind and has good bedside manner. I felt like she genuinely cared if we were successful or not. Even when we switched doctors she wanted us to come back and see her when we started our family. What I didn’t like was that the continuity for care for me and my husband was always different. I never felt like outside of her office people really knew who I was. And it wa s always someone different responding to emails on the portal or providing the actual care.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Be prepared that she is available only for the consults and an occasional call. She isn’t available to do the procedures.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass was wondeful. Kind thoughtful, but always truthful. I appreciated her honesty. What I didn’t like was that for the 4 IUIs over the course of more than a year, we only saw her 3 times, the initial consult, after our miscarriage (which had complications) and then ahead of our final IUI. We did talk on the phone twice. But every time I went Fir the IUI or the MVA after the miscarriage I saw a different doctor or fellow - and none were her. Also the patient portal I felt like there was inconsistency with the nurses responding. I recommend Dr. Kawwass personally, but overall was disappointed in the overall care and service at Emory.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
I only did IUIs. But my regimen was clomid and then 1 day of injection of
Gonadotropins And then the trigger shot (Ovidril). This is the regimen that we used 2x and that resulted in the pregnancy. But they key was banking sperm ahead of time. Which they didn’t tell us was an option until we were getting ready for the 3rd IUI. It was very frustrating. And I asked about it because I had read online it was a possibility.
Describe your experience with the nursing staff at Emory University Reproductive Center.
Several were wonderful, others I didn’t feel connected to.
Describe your experience with Emory University Reproductive Center.
That you may not see your doctor for the actual procedures. And that you need to research things yourself ahead of time to ask questions and at times advocate for yourself. I really had to push for antibiotics when I felt like I was getting an infection as a result of a miscarriage that had left behind some tissue.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
It was minimal since it was just IUI and I has good insurance. I did have to follow-up repeatedly to get cost info for IVF and it only happened when we went back and had our final consultation with Dr.Kawwass - so she had set it up. The point person never responded to my personal emails or voicemails, but I know she had some family issues at that time. So I understood to some extent, but someone should have been responding on her behalf.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
NA this hasn’t happened yet and is with another doctor.
What specific things went wrong at Emory University Reproductive Center?
Failed to call with results
Failed to convey critical information
Describe the specific things that went wrong at Emory University Reproductive Center.
I wish they had told us about sperm banking sooner, also I think each doctor should have their own nurse (or maybe 2 that each take 1/2 the week) that responds to calls and portal emails. I felt like the care was very disjointed and you felt like a number. But on an individual level, I liked our doctor and a couple of the nurses that really seemed to care and remember me.
Dr. Kawwass took the time to discuss my treatment plan and answer all of my questions. When I went back 2 years later to try for my second child, she greeted me like an old friend and remembered the details of my previous treatment....she was a great communicator, empathetic, and a great scientist / up to date on the latest literature. I appreciate how she combined scientific rigor with her empathetic approach to treatment.
Clinic [Emory] was well-run with appointments on time, clean and comfortable waiting area, and great staff. Parking was sometimes frustrating - would definitely recommend coming early to find parking in the garage.... Nursing staff were always friendly and professional... Dr. Kawwass was an amazing practitioner - she was a great communicator, empathetic, and a great scientist / up to date on the latest literature.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass was an amazing practitioner - she was a great communicator, empathetic, and a great scientist / up to date on the latest literature. I appreciate how she combined scientific rigor with her empathetic approach to treatment. Even though I didn’t see her at every visit I trusted her team and knew she was consulted on the decisions around my care.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass took the time to discuss my treatment plan and answer all of my questions. When I went back 2 years later to try for my second child, she greeted me like an old friend and remembered the details of my previous treatment. I always found her very empathetic and approachable and appreciated how she never ‘dumbed things down’ when talking about my treatment plan or answering questions.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
We started with letrozole only cycles to stimulate ovulation with timed intercourse. At the time both my husband and I were traveling for work so it was difficult for timing intercourse so we eventually moved to stimulation plus IUI. When that didn’t work for a few months I started an IVF cycle with injectables but I wasn’t producing enough eggs so we switched to an IUI. I got pregnant with my daughter on that cycle. When I went back to the clinic 2 years later to start trying again we did a clomid+menopur cycle and IUI and I got pregnant in that first cycle.
Describe your experience with the nursing staff at Emory University Reproductive Center.
Nursing staff were always friendly and professional
Describe your experience with Emory University Reproductive Center.
Clinic was well-run with appointments on time, clean and comfortable waiting area, and great staff. Parking was sometimes frustrating - would definitely recommend coming early to find parking in the garage.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
Costs were covered by insurance so only paid $40 co pay on some visits
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Dr. Kawwass did not perform any of our procedures, but we were aware she was consulted throughout. Our meetings with her were thorough and encouraging. When we were worried, she would always appear just to comfort us...Know that as medical director she may not be available for the day to day, but she knows her stuff and is a great team leader to help you find the best course of treatment and hopefully positive results.
The physicians and nurses [at Emory University] were amazing. We had some issues with the customer experience coordinator getting us information and communicating in a timely manner in regards to our insurance coverage and options. We also had to beg to pay and the bills are overly complicated...It would be helpful if they gave a medication estimate along with the "bottom line" number from insurance for IVF.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass did not perform any of our procedures, but we were aware she was consulted throughout. Our meetings with her were thorough and encouraging. When we were worried, she would always appear just to comfort us.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Know that as medical director she may not be available for the day to day, but she knows her stuff and is a great team leader to help you find the best course of treatment and hopefully positive results.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass is warm and friendly and makes an intimidating process seem manageable. She always listened and responded to our concerns however we presented them and we felt like she truly wanted us to conceive.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
IUI 1-3: Letrozole - Ovidrel trigger Then HSG test. IUI 4 added Menopur for thin lining.
IVF: reciprocal with wife's eggs. Me: gestational parent: Birth Control for 4 weeks, daily Lupron shots, estrogen patches. 2CC Progesterone injections daily from retrieval through 9 weeks. Prometrium suppositories 3x day through 12 weeks.
We didn't ask why this protocol, but I had very few side effects and we were willing to try anything.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Nancy )
Nancy oversaw our protocol, but with the amount of ultrasounds and blood draws much of our kudos go to Amy and the other ultrasound techs for being so kind and gentle and informative.
Describe your experience with Emory University Reproductive Center.
The physicians and nurses were amazing. We had some issues with the customer experience coordinator getting us information and communicating in a timely manner in regards to our insurance coverage and options. We also had to beg to pay and the bills are overly complicated.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
Because there were two people invovled, and we have seperate insurance, my IVF protocol was covered outside my $1500 copay. My wife's insurance did not have fertility coverage but she was given a discount. All in for 6 IUI and 1 IVF we spent just over $20,000 including donor sperm.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
We only had 2 make it to Day 5, only one was transferred.
What specific things went wrong at Emory University Reproductive Center?
Provided conflicting information
Describe the specific things that went wrong at Emory University Reproductive Center.
Only with the billing and insurance coordination side. It would be helpful if they gave a medication estimate along with the "bottom line" number from insurance for IVF.
communication style is very direct, which I appreciate, but we did not connect [to Dr. Kawass] on any other level which made it difficult to hear one another. Later experiences improved but I always have the sense that I'm viewed as that crazy patient that didn't follow orders - even when there was no possibility of that happening financially at the time...If you're the type of person that just wants to be told what to do - she's incredible...
Emory is a teaching hospital. Be prepared to handle that. Everyone is wonderful but some are still learning and it makes for some interesting experiences. If you're not up for making room for that, this is not your clinic...sometimes getting told there may be 4 people in the room or a simple ultrasound taking longer because the tech doesn't have enough experience to get in and get out. Everyone is friendly but there is not one standard for the clinic. As an example - one of my nurses knows that slow follicle growth is still growth and will explain exactly what is happening.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
My surgical procedure was successful but the after care was not as aggressive as it could have been. Other procedures included hormones and other precautions to avoid the condition returning. Her communication style is very direct, which I appreciate, but we did not connect on any other level which made it difficult to hear one another. Later experiences improved but I always have the sense that I'm viewed as that crazy patient that didn't follow orders - even when there was no possibility of that happening financially at the time.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
If you're the type of person that just wants to be told what to do - she's incredible.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
..."don't come back to me a year from now saying you're ready to try IVF"... it was a devastating appointment. Not to mention we received a call from the pharmacy to pick up shots we weren't ready to use before we even left the parking lot. We did choose to take things slow after surgery... and she may have been right on the money about our timing but it isn't just about what works on paper. Knowing now just how much IUI costs add up and contemplating IVF and what it may do to our savings, there was no way we could have afforded it then. It will be financial restrictions in the end that may keep us from building our family - which is unfair and unacceptable. That said, on that day I felt like I was in danger of ruining someone's success record instead of someone who came in ready to take part in my treatment.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
Pills to bring on cycle
Ultrasounds
HSG and SHG
Surgery to address unexplained adhesion
Did not order hormone regimen or balloon cath
Suggested 2 immediate rounds of IUI followed by IVF within 4 months post op
Describe your experience with the nursing staff at Emory University Reproductive Center.
Emory is a teaching hospital. Be prepared to handle that. Everyone is wonderful but some are still learning and it makes for some interesting experiences. If you're not up for making room for that, this is not your clinic.
Describe your experience with Emory University Reproductive Center.
Teaching environment often leaves a lot to be desired... the little things. And sometimes getting told there may be 4 people in the room or a simple ultrasound taking longer because the tech doesn't have enough experience to get in and get out. Everyone is friendly but there is not one standard for the clinic. As an example - one of my nurses knows that slow follicle growth is still growth and will explain exactly what is happening. Another of the nurses told me there was "no response" because my activity didn't meet the standards on paper. This is the kind of news that can send you under a blanket for days!! You have to advocate for yourself EVERY step of the way here and that is difficult to navigate when treatments are new and the process is a mystery.
What specific things went wrong at Emory University Reproductive Center?
Failed to call with results
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Emory University Reproductive Center.
Inconsistent results have been revealed. I had to insist that a note be placed in my chart that I don't care about what is "supposed" to be happening, I want to know what "is" happening and hear recommendations based on both parts of the equation. I am my own advocate and it is exhausting and somewhat scary to not really be led through the process. Some have far better bedside manner than other and that's fine. I just often feel I'm at square one every time I walk in.
Dr. Kawwass is compassionate and enthusiastic. She makes the process seem routine and takes the scary out of it. She explains her diagnoses and treatments so that it can be easily understood and makes herself readily available to answer questions in a timely manner.... Dr. Kawwass is a firm believer in eSET for first timers without obvious fertility issues identified.
The clinic [Emory] is clean and calm. The staff are warm and inviting. I never felt like it was super busy and I was never rushed through any of my appointments. I felt like the staff truly cares about me and my family. Once you get established you feel like you are also a part of the clinic family!... I was then fortunately notified by Dr. Kawwass the my IVF would be newly covered by my insurance if I could wait 3 months until the next calendar year when benefits were expanded to include IVF. With insurance coverage I paid a $1500 copay and then out of pocket for assisted hatching ($1700) for a total of $3200. My stimulation cycle medications cost an additional $500.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass is compassionate and enthusiastic. She makes the process seem routine and takes the scary out of it. She explains her diagnoses and treatments so that it can be easily understood and makes herself readily available to answer questions in a timely manner.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Bring your positive attitude!
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass is warm and detailed in her appointments. She is encouraging and explains everything in a way that is easy to understand. Her staff are quick to respond to communication. The only downside has been hold ups with the insurance coverage and starting treatment but since this is a newly covered service I imagine the process will improve in speed, efficiency, and know how very quickly!
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Nancy)
The nursing staff and care coordinator are very responsive and knowledgeable. They work quickly to keep things moving and are compassionate and caring. They always follow through with requests.
Describe your experience with Emory University Reproductive Center.
The clinic is clean and calm. The staff are warm and inviting. I never felt like it was super busy and I was never rushed through any of my appointments. I felt like the staff truly cares about me and my family. Once you get established you feel like you are also a part of the clinic family!
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
All of the diagnostics for infertility were covered in full by my insurance. I was then fortunately notified by Dr. Kawwass the my IVF would be newly covered by my insurance if I could wait 3 months until the next calendar year when benefits were expanded to include IVF. With insurance coverage I paid a $1500 copay and then out of pocket for assisted hatching ($1700) for a total of $3200. My stimulation cycle medications cost an additional $500.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Dr. Kawwass is a firm believer in eSET for first timers without obvious fertility issues identified.
Dr Kawwass remembers a lot about me, my job, my husband’s job, where we live. She looks me in the eyes when we speak instead of the computer and is doing everything in her power to get me pregnant. She seems to genuinely care about her patients... Dr Kawwass is against multiple embryos at one time but placed two when asked.
Emory hospital is amazing, when I had my surgery to remove my hydrosalpinx, the nursing staff was outstanding and caring. I love the doctors there, even the fellows. they recently renovated the office and it looks great.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
In 2017 I did three cycles of IVF. One fresh and two frozen. After none resulted in a pregnancy, I knew I needed a break. Two years came and went and when I returned to the clinic she remembered everything about me and my husband.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Dr Kawwass will do anything in her power to help you get the baby you have always wanted.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr Kawwass remembers a lot about me, my job, my husband’s job, where we live. She looks me in the eyes when we speak instead of the computer and is doing everything in her power to get me pregnant. She seems to genuinely care about her patients
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
Egg retrieval from only one ovary because I lost on to a dermoid cyst. Three cycles, one fresh with one embryo because I was young and healthy. Two frozen cycles with two embryos because I requested. This most recent cycle we re did all of the bloodwork and diagnostic tests. My HSG showed blocked tube resulting in a diagnosis of hydrosalpinx. This was removed and we will start a frozen cycle in one month
Describe your experience with the nursing staff at Emory University Reproductive Center.
Michelle was my nurse in 2017 and she was wonderful. Always responded to questions quickly. Most recent staff is not as quick but they are sweet and helpful
Describe your experience with Emory University Reproductive Center.
Emory hospital is amazing, when I had my surgery to remove my hydrosalpinx, the nursing staff was outstanding and caring. I love the doctors there, even the fellows. they recently renovated the office and it looks great.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
The costs included the monitoring-bloodwork and ultrasounds, all the medications. The frozen transfers included only the transfers
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Dr Kawwass is against multiple embryos at one time but placed two when asked.
Our experience with [Dr.] Kawwass was magnificent. She treated our whole picture - not only our GC treatment...took the time to review what the next moves for me as a patient would be, as well as placing our sweet embryo ever so perfectly to give us our sweet baby girl who we strived for over a 5 year journey... I felt she not only listened to what I had to say, including my history and my goals, but used that information to provide her opinions regarding my care rather than letting me steer the ship, or ignore me entirely. I feel Dr. Kawwass was unique in providing me with care you don't usually see these days. She really cared.
Both Mary and Lutissa [nurses at Emory University Reproductive Care] were excellent. They were quick to respond to my many portal messages and passed messages along when needed. Mary stepped in when I needed additional care post release from ERC and I found that to be very heartwarming. She could have given me the run around, but did not, passing my message along to Dr. Kawwass when I needed to reach her.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass was a part of the end of our journey, as our journey began a few years prior to landing in her care after transferring clinics and our original doctor leaving the practice. At first we were disappointed our doctor was leaving at such a pivotal point in our care (transfer to gestational carrier); however, after meeting Dr. Kawwass we were smitten! She was so kind, professional, empathetic and informative. She really listened to our history and provided insight into our whole picture - my care, as well as our GC. I am proud to say she will continue to be our doctor throughout our fertility journey, should/when we decide to pursue another transfer in the future.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
I encourage anyone seeking fertility treatment to take an active part in their journey. Ask the questions that come to mind, and digest the information given to you fully. You have a say, and can decide what treatments you do and do not wish to take part in. The doctors, especially Kawwass, will guide you in whatever direction they feel is best based on the facts presented to them, but this is a partnership, so don't be shy to speak up if you want to explore other treatment options (fresh vs. frozen, IUI vs IVF, etc.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
I have previously felt I have been treated like a number, but not by Dr. Kawwass. I felt she not only listened to what I had to say, including my history and my goals, but used that information to provide her opinions regarding my care rather than letting me steer the ship, or ignore me entirely. I feel Dr. Kawwass was unique in providing me with care you don't usually see these days. She really cared.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
Again, the majority of my journey was at another clinic, with Emory reviewing records and redoing a few tests they felt needed to be updated; therefore, I cannot provide a whole picture of Emory, as I came to them with frozen embryos. I originally saw a doctor which has since left Emory. That original doctor is who did my transfer, with Kawwass picking things up once we moved onto a gestational carrier. Our experience with Kawwass was magnificent. She treated our whole picture - not only our GC treatment. Dr. Kawwass took the time to review what the next moves for me as a patient would be, as well as placing our sweet embryo ever so perfectly to give us our sweet baby girl who we strived for over a 5 year journey. Obviously, the positive outcome helped, but aside from our wonderful outcome, we found Dr. Kawwass to be thorough with incredible bedside manner. She is highly intelligent and it shows in her treatment.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Mary and Lutissa)
Both Mary and Lutissa were excellent. They were quick to respond to my many portal messages and passed messages along when needed. Mary stepped in when I needed additional care post release from ERC and I found that to be very heartwarming. She could have given me the run around, but did not, passing my message along to Dr. Kawwass when I needed to reach her.
Describe your experience with Emory University Reproductive Center.
Clinic's strengths are the doctors and the nurses. Their weaknesses is by far their financial team. I, like many patients I'm sure, had quite a time with their financial team, having to get the clinic's manager involved when I requested a simple financial statement showing the amounts paid and why. I was also double billed and had to go through several hoops to get this resolved, which is not something you have time to do when you are managing your gestational carrier's care.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
Luckily, I had insurance that had infertility coverage; therefore, my out of pocket costs were somewhat low - thousands, rather than tens of thousands. Now, with a gestational carrier, you must pay out of pocket, which also was only thousands rather than tens of thousands when it came to the reproductive piece given we already had frozen embryos which were transferred from another clinic.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
During our care, Emory transferred two embryos for our first attempt with them (third overall) and 1 embryo when transferring to our GC.
What specific things went wrong at Emory University Reproductive Center?
Failed to call with results
Failed to convey critical information
Describe the specific things that went wrong at Emory University Reproductive Center.
I had to call to have someone share the results of our transfer with me. Again, we had two transfers with this clinic - one with me, and another with a carrier. The clinic failed to call me with my results, resulting in me calling 5 hours after my appointment because I just couldn't take the anxiety any longer. They of course said someone had to call me back. The results were negative, so I felt as though no one wanted to deliver the bad news.
Dr Kawwass was very thorough and communicative. She took time to make sure I understood the process and had the support I needed. I didn’t see her every visit, but she did answer all emails and checked in on me frequently. She was a great patient advocate when I went in for surgeries and procedures... Clomid, femara and combined with metformin. IUIs as progressive treatment. Not recommended more than three, as results don’t improve. Injections as last resort given percentage of success balanced with cost vs other option.
I like that it’s [Emory] a teaching clinic. Long wait times on day of appointment and schedulers frequently made errors. Make sure to confirm appointment time online. Billing is very confusing, but Tereon is helpful... Sometimes the nurse could be disorganized - sending scripts to wrong pharmacy, not including all medications or miscalendaring dosages. That made me feel like a number. However, she took the time to speak with me at length several times a week to walk through instructions and always promptly corrected any issues.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr Kawwass was very thorough and communicative. She took time to make sure I understood the process and had the support I needed. I didn’t see her every visit, but she did answer all emails and checked in on me frequently. She was a great patient advocate when I went in for surgeries and procedures.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
The initial visit is overwhelming, and Dr Kawwass is straightforward, so ask as many questions as you want and she’ll take the time to go through everything.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr Kawwass took the time to hear my concerns and treat me as a human being. Her entire staff knew me, checked in on me and became my support system. Dr Kawwass always answered my emails and took the time I needed to answer all questions. She showed genuine care for me.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
Clomid, femara and combined with metformin. IUIs as progressive treatment. Not recommended more than three, as results don’t improve. Injections as last resort given percentage of success balanced with cost vs other option.
Describe your experience with your nurse at Emory University Reproductive Center.
Sometimes the nurse could be disorganized - sending scripts to wrong pharmacy, not including all medications or miscalendaring dosages. That made me feel like a number. However, she took the time to speak with me at length several times a week to walk through instructions and always promptly corrected any issues.
Describe your experience with Emory University Reproductive Center.
I like that it’s a teaching clinic. Long wait times on day of appointment and schedulers frequently made errors. Make sure to confirm appointment time online. Billing is very confusing, but Tereon is helpful.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
16k for retrieval and two transfers.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Preference for single transfer.
What specific things went wrong at Emory University Reproductive Center?
Failed to call in prescriptions to pharmacy
Lost paperwork
Lost appointments
Failed to inform you of changes in protocol
Provided conflicting information
Describe the specific things that went wrong at Emory University Reproductive Center.
Most had to do with missing prescriptions or using the wrong dates on the calendar. It did lead me to double check everything.
Dr. Kawwass is compassionate, caring and sensitive to the needs of patients experiencing trouble conceiving the child they desire... Initially we tried a low dose of letrozole for ovulation induction with timed intercourse for two cycles. That did not work so we then tried letrozole with IUI. Each cycle my husband's semen count was lower and lower which led her to refer him for evaluation too.
All of the nurses [at Emory] are caring and thorough. They respond promptly and answer questions well. They are on your team rooting for you to succeed throughout the process. They are an integral part of the care team and experience.... There was only one instance when the nurse contacted me to have tests performed that I had already completed earlier in the month. It seemed as if she and the doctor and on call team from the weekends had not been communicating about my case.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass is compassionate, caring and sensitive to the needs of patients experiencing trouble conceiving the child they desire. She is there when you need her. She helps you get through the tough times and celebrate the victories.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Come prepared with questions, goals and objectives. She is open and honest and will answer all of your questions to the best of her ability.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
She cared about my personal journey, getting to know both my husband and I and our goals and desires.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
Initially we tried a low dose of letrozole for ovulation induction with timed intercourse for two cycles. That did not work so we then tried letrozole with IUI. Each cycle my husband's semen count was lower and lower which led her to refer him for evaluation too. Now we are in the process of proceeding with IVF since four IUIs did not result in pregnancy.
Describe your experience with the nursing staff at Emory University Reproductive Center.
All of the nurses are caring and thorough. They respond promptly and answer questions well. They are on your team rooting for you to succeed throughout the process. They are an integral part of the care team and experience.
Describe your experience with Emory University Reproductive Center.
The clinic is strong in research, IVF and availability. They are able to get a substantial number of patients pregnant through treatment cycles. They are weak in availability sometimes on the weekends.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
My insurance does not cover most infertility costs so medications were not covered but ultrasounds and IUIs were. I had to pay for all medications and any other things that were part of the IVF process
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Dr. Kawwass is very clear about the need for eSET and recommends it avidly throughout your care.
What specific things went wrong at Emory University Reproductive Center?
Failed to call with results
Provided conflicting information
Describe the specific things that went wrong at Emory University Reproductive Center.
There was only one instance when the nurse contacted me to have tests performed that I had already completed earlier in the month. It seemed as if she and the doctor and on call team from the weekends had not been communicating about my case.
I had worked previously with two other doctors who either treated me like a number or their staff did. I was extremely stressed out and felt like I had to fight to get attention and the level of concern about my care that I expected. And then I met Dr. Kawwass. I can't imagine more patient-centered, positive, thoughtful, encouraging, professional care. She looked me in the eye, she followed through with questions, she was very empathetic, and her staff was all of those as well.
The communication with the office (if you've been doing IVF, you know how important that is!) was fantastic, so easy, so reliable [at Emory University Reproductive Care]...Phone calls also were extremely easy, and I never felt blocked from the people I was trying to reach. I felt very well looked after, and this communication made the whole process so much easier than it might have been in such a stressful, complicated experience. I worked with three other clinics during my whole fertility experience, and before I was at Emory I was **miserable** and so so so stressed out. It was awful. Emory provided the level of professional, patient-centered care every patient deserves. I am actually working on getting involved in healthcare advocacy in my community because I can't believe how poorly I was treated in the other clinics, and I want patients to know that care like what I received at Emory is possible, and they deserve it, too!
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass and her entire staff were amazing. I had worked previously with two other doctors who either treated me like a number or their staff did. I was extremely stressed out and felt like I had to fight to get attention and the level of concern about my care that I expected. And then I met Dr. Kawwass. I can't imagine more patient-centered, positive, thoughtful, encouraging, professional care. She looked me in the eye, she followed through with questions, she was very empathetic, and her staff was all of those as well. The communication with the office (if you've been doing IVF, you know how important that is!) was fantastic, so easy, so reliable. I felt 100% safe in her care. I actually live quite far from Atlanta but ended up working with Dr. Kawwass because our donor lived close by, and I am so so glad I made that choice. Would recommend Dr. Kawwass (and her colleagues; I also worked a couple of times with Dr. Hipp) to anyone without reservation. That practice should be a model for all other fertility clinics.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Don't hesitate to connect with her! If you are at all questioning whether your current doctor is the right fit for you, meet Dr. Kawwass.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass and her entire staff were amazing. I had worked previously with two other doctors who either treated me like a number or their staff did. I was extremely stressed out and felt like I had to fight to get attention and the level of concern about my care that I expected. And then I met Dr. Kawwass. I can't imagine more patient-centered, positive, thoughtful, encouraging, professional care. She looked me in the eye, she followed through with questions, she was very empathetic, and her staff was all of those as well. The communication with the office (if you've been doing IVF, you know how important that is!) was fantastic, so easy, so reliable. I felt 100% safe in her care. I actually live quite far from Atlanta but ended up working with Dr. Kawwass because our donor lived close by, and I am so so glad I made that choice. Would recommend Dr. Kawwass (and her colleagues; I also worked a couple of times with Dr. Hipp) to anyone without reservation. That practice should be a model for all other fertility clinics.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
3 embryo transfers with donor egg. So sorry that I have forgotten my protocols, but Dr. Kawwass did make adjustments, and I think I don't remember the protocols because I trusted her judgment (not the case with my previous doctors).
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Nancy Ellsworth)
My experience of IVF treatments was that communication with the staff was CRUCIAL. Nancy and the rest of the Emory team were amazing. They communicated very easily via the patient portal, which was critical for me because I was working in a fast-paced, meeting-heavy, open office, which meant I couldn't take phone calls whenever they might have come in. Emailing was key. I never felt my messages got lost -- people responded right away, and with excellent details, charts, etc. Phone calls also were extremely easy, and I never felt blocked from the people I was trying to reach. I felt very well looked after, and this communication made the whole process so much easier than it might have been in such a stressful, complicated experience. I worked with three other clinics during my whole fertility experience, and before I was at Emory I was **miserable** and so so so stressed out. It was awful. Emory provided the level of professional, patient-centered care every patient deserves. I am actually working on getting involved in healthcare advocacy in my community because I can't believe how poorly I was treated in the other clinics, and I want patients to know that care like what I received at Emory is possible, and they deserve it, too!
Describe your experience with Emory University Reproductive Center.
I think I covered this in the other sections of my review, but I think this clinic should be a model for all other fertility clinics. I hope they are honored by their professional community for their work. And I certainly hope that many many other patients are able to receive care from these wonderful practitioners.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
$35K?
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
I believe the clinic recommends single embryo transfer.
I have not gone through my treatment plan with Dr. Kawwass yet as it will not start until January, but Dr. Kawwass is definitely providing a more individualized approach to my IVY cycle than my previous doctor. She has tailored my treatment based on my previous results. She will be increasing the dosage of my stimulation as well as performing a sonohysterogram prior to the IVF cycle.... She goes above and beyond for her patients and takes the time to meet with each patient and review any questions or concerns. She is extremely knowledgeable and informative regarding all parts of the process of fertility treatment.
Again, I have not had extensive interaction with the clinic yet as I have only had my consultation and communication with nurses through the portal, but Emory truly seem like an excellent fertility clinic already. I am more hopeful and excited than I ever was with my previous clinic and that can mainly be attributed to the staff as well as the high level of care provided at Emory... About $10,000 for an IVF cycle, not including medications.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
I have only been a patient with Dr. Kawwass for a brief time, but already I have seen the excellent care she provides to her patients. She goes above and beyond for her patients and takes the time to meet with each patient and review any questions or concerns. She is extremely knowledgeable and informative regarding all parts of the process of fertility treatment.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
She is always open to answering all questions so do not hold back anything.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass is extremely compassionate and truly individualizes the care she provides.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
I have not gone through my treatment plan with Dr. Kawwass yet as it will not start until January, but Dr. Kawwass is definitely providing a more individualized approach to my IVY cycle than my previous doctor. She has tailored my treatment based on my previous results. She will be increasing the dosage of my stimulation as well as performing a sonohysterogram prior to the IVF cycle.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Lutissa)
I have not had extensive interaction with the care team yet but thus far they have been excellent in regards to communication, especially through the patient portal. They have been extremely thorough with instructions.
Describe your experience with Emory University Reproductive Center.
Again, I have not had extensive interaction with the clinic yet as I have only had my consultation and communication with nurses through the portal, but Emory truly seem like an excellent fertility clinic already. I am more hopeful and excited than I ever was with my previous clinic and that can mainly be attributed to the staff as well as the high level of care provided at Emory.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
About $10,000 for an IVF cycle, not including medications.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Dr. Kawwass recommends eSET (at least in my case) for the best possible outcome and to avoid complications that twins my cause.
Dr. Kawwass is very knowledgeable, informative, positive, and involved throughout the process. She takes the time to answer all of your questions, and is very upfront. We went through 3 stim cycles and after the second failed she even contacted me over the weekend to see how I was doing and to give recommendations for the next cycle – which was successful! I appreciate the fact that each stim cycle was different in terms of the medication protocol that was used. I could tell the team was reviewing my chart and making adjustments based on how my body responded each time.
Emory uses Patient Portal so patients and doctors can communicate. All of my messages were answered in a timely manner! It’s a very convenient system. The waiting room area is quiet, clean, and modern. The front desk staff is very professional and friendly! One thing I loved about Emory is that no matter who you saw that day as you checked in, got your ultrasound or lab work completed - EVERYONE was professional and friendly. To them you’re more than your patient number, you become a part of their family and they’re there to make sure all of your questions are answered and your journey is as pleasant as possible.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
I loved ERC!!! Dr. Kawwass is very knowledgeable, informative, positive, and involved throughout the process. She takes the time to answer all of your questions, and is very upfront. We went through 3 stim cycles and after the second failed she even contacted me over the weekend to see how I was doing and to give recommendations for the next cycle – which was successful!
I appreciate the fact that each stim cycle was different in terms of the medication protocol that was used. I could tell the team was reviewing my chart and making adjustments based on how my body responded each time. (The last reproductive center my husband and I were at kept using the same methods each time, and didn’t bother to alter anything even though we weren’t getting any results. It made us feel like they just wanted to keep our hopes up and take our money.)
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Don't expect to see her every visit; however, you're in great hands with the other staff members who will be providing you with your primary care for that particular visit, i.e. sonographers and phlebotomists. If you happen to have more questions, they're great about asking you if you'd like to speak with a Nurse before you leave. She goes into great detail about your plan of action and how the overall process works during your intake appointment. You're in great hands with Dr. Kawwass.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
I felt like a human because Dr. Kawwass contacted me over the weekend after a failed stim cycle to see how I was feeling, and to give me recommendations for the next cycle. I appreciate the fact that each protocol was changed based on how my body responded each time. They weren't choosing cookie-cutter protocols. They tailored them to meet my needs.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
1st Stim Cycle - 75 iu Menopur 2x's/day, 450 units Follistim 1x/day - Produced 4 eggs, 0 fertilized,
2nd Stim Cycle - 75 iu Menopur 2x's/day, 450 units Follistim 1x/day, and Lupron - Did not produce eggs large enough for retrieval
3rd Stim Cycle - Clomid, menopur, 150 units follistim, Cetrotide - Produced 9 eggs, 7 fertilized, 4 embryos
Describe your experience with the nursing staff at Emory University Reproductive Center.
The nurses were friendly and very thorough.
My husband and I went through 3 cycles, and I would recommend that patients receive new schedules for each cycle. I didn't receive one my last cycle, and didn't know I was supposed to start taking one of my medications on a certain day because I was used to the nurse telling me and I typically had a sheet to follow. It was an error on both of our parts, but it was resolved quickly - I was able to get a new calendar via the portal.
Describe your experience with Emory University Reproductive Center.
Emory uses Patient Portal so patients and doctors can communicate. All of my messages were answered in a timely manner! It’s a very convenient system. The waiting room area is quiet, clean, and modern. The front desk staff is very professional and friendly!
One thing I loved about Emory is that no matter who you saw that day as you checked in, got your ultrasound or lab work completed - EVERYONE was professional and friendly. To them you’re more than your patient number, you become a part of their family and they’re there to make sure all of your questions are answered and your journey is as pleasant as possible.
Describe your experience with your monitoring appointments at Emory University Reproductive Center.
Monitoring appointments were scheduled during the morning hours so they could contact you that afternoon about your status and when you should begin taking other meds or do your trigger shot.
You simply checked in and you were buzzed back within 5 or so minutes for your ultrasound. The only time the wait was longer than usual was when the computer system was on the fritz. Other than that, the staff was always efficient.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
ERC offers various financial packages. It depends on how many transfers and cycles you'd like to purchase.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
The process explained to us was if we did a day 5 transfer, they'd transfer 1 embryo. If we did a day 3 transfer, they'd transfer 2 embryos. We were given the option to do a day 3 or 5 transfer.
What specific things went wrong at Emory University Reproductive Center?
Failed to convey critical information
Describe the specific things that went wrong at Emory University Reproductive Center.
Each cycle you receive a calendar that lists your medications, amount, and start/stop days. For my 2nd and 3rd protocol/cycle, I didn't receive one. I simply wrote on the 1st one during my 2nd cycle, and didn't think to ask for one during my 3rd cycle since everything was always communicated via phone with the Nurse.
It turned out to be fine, but I did not start taking one of my medications on the day I was scheduled to start. The nurse and I resolved the issue. I simply asked for a new schedule for this cycle.
Dr. Kawwass prescribed a high dose protocol for egg stimulation including Menopur and Gonal F. Since we were diagnosed with unexplained infertility, she recommended that we do ICSI. My progesterone started to increase earlier than anticipated, so our retrieval was scheduled a few days earlier than anticipated. 10 eggs were retrieved, 5 were mature and only 2 fertilized. Due to only having 2 embryos, Dr. Kawwass recommended a day 2 transfer of both embryos.
[Emory is] Very welcoming, friendly staff. Nice facility. It takes a 10-15 minutes to find a parking spot and travel from the parking deck to the clinic. Parking is $5. You get some parking vouchers during your IVF cycle when you're going quite often. The Emory Patient Portal makes it very easy to ask non-emergent questions of your Dr. and nurses at any time. They will reply to messages or call you after hours and on the weekends.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Very knowledgeable and passionate. I felt very comfortable and confident working with her. She communicated well and did a great job explaining the details of the procedures and processes that we underwent.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Ask any and all questions that you have. She'll answer them and put you at ease.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
The IVF orientation process at the Emory Reproductive Center is very thorough. Dr. Kawwass did a great job explaining everything in a way that we could understand. She took the time to answer any questions we had and made sure we were comfortable with the entire IVF process.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
Dr. Kawwass prescribed a high dose protocol for egg stimulation including Menopur and Gonal F. Since we were diagnosed with unexplained infertility, she recommended that we do ICSI. My progesterone started to increase earlier than anticipated, so our retrieval was scheduled a few days earlier than anticipated. 10 eggs were retrieved, 5 were mature and only 2 fertilized. Due to only having 2 embryos, Dr. Kawwass recommended a day 2 transfer of both embryos. The Embryologist discussed the options of transferring 1 vs. 2 embryos the morning of the transfer. We decided to only transfer one and allow the other to mature to day 5 (which it did!) before freezing. After the transfer I used Estradiol patches and Progesterone shots. This IVF round was successful and I now have a 4 week old healthy baby boy!
Describe your experience with the nursing staff at Emory University Reproductive Center.
Everyone was very compassionate, kind, and competent.
Describe your experience with Emory University Reproductive Center.
Very welcoming, friendly staff. Nice facility. It takes a 10-15 minutes to find a parking spot and travel from the parking deck to the clinic. Parking is $5. You get some parking vouchers during your IVF cycle when you're going quite often. The Emory Patient Portal makes it very easy to ask non-emergent questions of your Dr. and nurses at any time. They will reply to messages or call you after hours and on the weekends.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
I am fortunate to have some insurance coverage for infertility and IVF services. We used the maximum amount of that benefit (I think it was $10,000). After insurance I believe we payed Emory about $13,000 plus $7,000 for medication.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Dr. Kawwass recommended we transfer both embryos since we only had 2 to increase our chances. The Embryologist discussed our options with us the morning of the transfer. My husband and I decided to only transfer one embryo and we are confident that was the correct decision for us.
Dr. Kawwass is amazing. It is clear she really loves what she does. She never rushed us and was sure to answer every question we had. She (and all the fellows) explain EVERYTHING so clearly. At all times you know exactly what they are doing, how and why they are doing it. It makes all of those invasive procedures feel better because you understand what is going on. Also, I love how knowledgeable Dr. Kawwass is in current fertility studies. The best way I can describe the kind of doctor she is, is by telling you about our failed transfer. This was our 2nd failed attempt, but first with her. The nurse from Emory called to give me the news as soon as the results came in, and told me Dr. Kawwass would call the next week (it was Friday). However, I got a call from Dr. Kawwass just to express her condolences and "send me a hug". This meant so much to me, I could tell she was truly upset by the result as well. She is so smart and compassionate if anyone is going to get me to the best end result, I believe it will be her.
[Emory Fertility's] Strengths - Doctors, Fellows, and scheduling (they are open year round, which means weekend appointments, and IVF all year). Weaknesses - They don't hold your hand as much through the medication process. Again I stress, in my opinion the strengths outweigh the weaknesses by a mile...The nurses are all very nice and compassionate. I never saw many nurses, but talk to them a lot. I was not assigned a particular nurse to I have talked to many of them. As I mentioned earlier sometimes I have to help them with where all my prescriptions go, and if I need refills.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass is amazing. It is clear she really loves what she does. She never rushed us and was sure to answer every question we had. She (and all the fellows) explain EVERYTHING so clearly. At all times you know exactly what they are doing, how and why they are doing it. It makes all of those invasive procedures feel better because you understand what is going on. Also, I love how knowledgeable Dr. Kawwass is in current fertility studies.
The best way I can describe the kind of doctor she is, is by telling you about our failed transfer. This was our 2nd failed attempt, but first with her. The nurse from Emory called to give me the news as soon as the results came in, and told me Dr. Kawwass would call the next week (it was Friday). However, I got a call from Dr. Kawwass just to express her condolences and "send me a hug". This meant so much to me, I could tell she was truly upset by the result as well.
She is so smart and compassionate if anyone is going to get me to the best end result, I believe it will be her.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
The doctors, and fellows are fabulous; however, you have to be on top of ordering you medicine on time. This may be more of an issue for me as I am an out of state patient and have to do outside monitoring. At my previous clinic my nurses were on top of the medication, showed you how to take it, and knew exactly where to order it. At Emory, I have to tell the nurses when I need the prescription increased and where to put the orders.
With all that being said, I believe it is worth it to have the knowledge of the Emory doctors. One thing I love is all the doctors have a meeting to discuss your case, so you have the opinions of multiple doctors, not just one.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Emory is the second clinic we have gone to, but we visited 4 clinics total. From the first minute we met Dr. Kawwass she felt like a friend, not just a doctor. It was very clear she wanted us to have a baby, not just gain a new patient. Also, the waiting room is never full (like most private clinics), and I have never waited more than 10 minutes from my appointment time (usually they pull me back early).
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
For my IVF I was on the highest does of Gonal F (450 IU) and Menopur (150 IU). I ended up stimulating for 12 days, and we used Ganirelix for 5. This produced 12 follicles (almost twice the amount of my first IVF) and we got 9 eggs. Out of the 9 eggs, we got 7 embryos.
After the retrieval, I began 2 estrogen patches (changed every other day) and 1mL Progesterone shot.
We ended up transferring 2 fresh embryos on day 3, and freezing 4 embryos (one embryo did not make it to day 3). We decided to do this since there is so much attrition between day 3 and 5, and we really wanted some to freeze.
We are now preparing for a Frozen transfer. All my meds have been increased. I will be building up to 4 estrogen patches before the transfer. We will also do 3 days of Ganirelix. After the transfer, we will continue the estrogen patches, 2mL Progesterone shot, and 3 progesterone tablets. Hopefully we will get a good result this time. This will be our first frozen transfer.
Describe your experience with the nursing staff at Emory University Reproductive Center.
The nurses are all very nice and compassionate. I never saw many nurses, but talk to them a lot. I was not assigned a particular nurse to I have talked to many of them. As I mentioned earlier sometimes I have to help them with where all my prescriptions go, and if I need refills.
Describe your experience with Emory University Reproductive Center.
Strengths - Doctors, Fellows, and scheduling (they are open year round, which means weekend appointments, and IVF all year).
Weaknesses - They don't hold your hand as much through the medication process.
Again I stress, in my opinion the strengths outweigh the weaknesses by a mile.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
I have good insurance, so my monitoring and medicine was covered.
We purchased a plan through Emory that included IVF and 1 FET. This was approximately $14k. We also did ICSI ($1.5k) and Assisted Embryo Hatching ($1.5). My meds were just a $300 co-pay.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Dr. Kawwass, like most doctors, opts for a single embryo transfer. The only reason we did two was my previous two embryo transfer failed, and the fact we did a day 3 versus day 5 transfer. We will be unfreezing 2 embryos for the frozen transfer in case one does not make it.
What specific things went wrong at Emory University Reproductive Center?
Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Emory University Reproductive Center.
My insurance is funny so I have to order medicine from two separate pharmacies depending on the meds. Sometimes the nurses send the prescription to the wrong one, and I have to call them to resend to the right pharmacy.
Also if you have to get approval from your insurance before the meds are ordered make sure the nurses know! Or else you may not get it in time.
Dr. Kawwass is a wonderful physician. She took the time to explain our treatment plan and options available to us. She personally called me multiple times to discuss our treatment plans. She understands the emotional toll IVF takes on a couple and I could tell that she genuinely cared about our feelings during the IVF process. It is rare to find a physician that is so incredibly smart/up to date and who also has a wonderful bedside manner...
It is clean [at Emory], the staff is incredibly friendly, the techs are wonderful, and the waiting room has great magazines and a TV. It is an academic hospital so expect to see residents and fellows around. All of the residents and fellows are wonderful. It is nice to receive care in an academic setting because you know that they will be providing the most up to date care. It is annoying to have to go all the way up to the 18th floor for a 10 minute monitoring appointment and you have to pay for parking which can get expensive.
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
I cannot say enough about how much my husband and I have enjoyed working with Dr. Kawwass. She always took the time to explain to us our treatment options and probability of success. We were always seen on time for our appointments, which is important if you have a busy work schedule. She is readily reachable via the patient portal, a phone call to the clinic, and through her nurse.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Trust her! She is up to date on the IVF literature and incredibly smart. She will not suggest something unless she thinks there is a reason to do so.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass is a wonderful physician. She took the time to explain our treatment plan and options available to us. She personally called me multiple times to discuss our treatment plans. She understands the emotional toll IVF takes on a couple and I could tell that she genuinely cared about our feelings during the IVF process. It is rare to find a physician that is so incredibly smart/up to date and who also has a wonderful bedside manner.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
We had a hard time getting the lining of my uterus thick enough for transfer. We tried different estrogen combinations to thicken up my lining. I liked that the clinic adjusted my medications when I was not having success with the original protocol.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Lutissa )
Lutissa is amazing! She is so responsive on the patient portal. I knew that if I wrote her she would get back to me within 24 hours (most of the time I had a response in a couple of hours). She gives very clear instructions and is incredibly knowledgable about treatment protocols. I knew that I was in good hands with her and she had excellent communication skills.
Describe your experience with Emory University Reproductive Center.
It is clean, the staff is incredibly friendly, the techs are wonderful, and the waiting room has great magazines and a TV. It is an academic hospital so expect to see residents and fellows around. All of the residents and fellows are wonderful. It is nice to receive care in an academic setting because you know that they will be providing the most up to date care. It is annoying to have to go all the way up to the 18th floor for a 10 minute monitoring appointment and you have to pay for parking which can get expensive.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
Approximately 27K for a fresh donor egg cycle plus 1 FET cycle. 27K included the contact I purchased through ARC and the donor's medication
Dr. Kawwass was amazingly supportive and gave me her direct email address and phone number to use if I ever needed it. I did on occasion and she was always available to make the process easier on me. She wants you to succeed and is open to trying new approaches as treatments progress...
[At Emory] For most of the communications during the retrieval and transfer processes, Helen was the person I spoke with or emailed with. She is attentive, response and accomplishes all the fundamental responsibilities of the primary nurse...
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass was amazingly supportive and gave me her direct email address and phone number to use if I ever needed it. I did on occasion and she was always available to make the process easier on me. She wants you to succeed and is open to trying new approaches as treatments progress.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Jennifer Kawwass, and other Emory Reproductive Center doctors, seem conservative with their protocol for deciding how many embryos to transfer. I don't know this from personal experience, but have heard from friends of similar age and medical issues that there was more risk for multiples taken on during their treatments. I was only allowed to transfer two day 5 embryos after my second retrieval and two failed transfers. I have multiple friends who did two day 5 embryos (some even PGS screened) on their first retrieval and transfer.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
After being diagnosed with unexplained infertility, I had four IUI's and two IVF egg retrievals with three embryo transfers performed at Emory Reproductive Center over the course of the last 1.5 years. None of the procedures resulted in a pregnancy.
My primary doctor was Jennifer Kawwass. I chose to receive care from Emory because of their overall level of education and expertise compared to other clinics in the Atlanta area. Not only do you receive attention from some of the most highly qualified specialists in the country, but you also work with doctors doing fellowships who are young, bright, eager and up-to-date on the latest research. Between IUI's and IVF I went to GRS to receive IVF treatment (which didn't lead to pregnancy either) because I wanted to try somewhere new and different. But, I ended up going back to Emory because I felt that the doctors were smarter and more invested in my success. When treatments failed, I felt like they were experiencing the failure with me.
The Emory system is big and bureaucratic, creating administrative and logistical hassles that you might not receive at other private clinics. But, for me, I decided I was ok dealing with them because at the end of the day what mattered most was the decisions my doctors made and the quality of the procedures I received from medical staff. Dr. Kawwass was amazingly supportive and gave me her direct email address and phone number to use if I ever needed it. I did on occasion and she was always available to make the process easier on me.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
I did two retrievals with the same approach. Both utilized Lupron to suppress my ovaries and I stimulated egg production with Follistim AQ and Menopur. This worked very well and I had an excellent response both times. I was very, very happy with the egg retrieval outcome specifically, which created about 20 each time.
At a different clinic (GRS) where I also did a retrieval, I had a different protocol that was much less successful. The unsuccessful protocol was Cetrotide to suppress ovaries with Menopur and Bravelle to stimulate egg production. On this protocol I grew a lead follicle that kept the others from maturing. I only got six eggs from that retrieval.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Helen)
For my second retrieval I was able to pick which nurse I wanted to work with. I chose Helen because I had previously met her and liked her style. For most of the communications during the retrieval and transfer processes, Helen was the person I spoke with or emailed with. She is attentive, response and accomplishes all the fundamental responsibilities of the primary nurse.
There are other nursing staff at Emory that are not as helpful as Helen, but I did my best to avoid interacting with them and was mostly successful with this.
Describe your experience with Emory University Reproductive Center.
The Emory system is big and bureaucratic, creating administrative and logistical hassles that you might not receive at other private clinics. As a whole the nursing staff is not as educated or experienced in fertility medicine as the other clinic (GRS) I utilized. It didn't seem like the nurses had a specialty, per se, in fertility medicine which gave me pause and I ended up second guessing their directions.
The Emory doctors, however, are amazing and the primary reason why I chose to receive treatment at the clinic. They seem to be some of the best and brightest minds in the field and also are emotionally invested in outcomes.
What specific things went wrong at Emory University Reproductive Center?
Lost paperwork
Lost appointments
Failed to send your chart to another clinic
Provided conflicting information
Describe the specific things that went wrong at Emory University Reproductive Center.
The Emory bureaucracy and the Reproductive Center nursing staff have weaknesses that create administrative and logistical issues during treatment. You can feel lost in the big Emory system. The nursing staff also don't seem like they are pursuing a specific specialty or have what I would consider significant years of experience in the field. There are a couple of exceptions but for the most part they came across this way to me.