Jessica McLaughlin

This clinic is extremely financially driven, choosing to put patients at unnecessary risk by doing procedures in office that should be done in a hospital setting in order to pocket additional funds by bypassing insurance.

The clinic doesn't require a physicians referral so that was nice. And I appreciated the satellite offices so that I didn't have to drive 2.5hrs to Charleston all the time. The ability to run in house labs at the Savannah office was really a game changer. I'm also liked being able to do a lot of contact with my nurse via email because for much of my treatment journey I was working night shift I couldn't do phone calls. I also appreciate that our doctor didn't try to sell us on any IVF extras that we didn't necessarily need like icsi or pgt Weaknesses include pretty much everything with billing. It was never explained that Savannah visits are billed and Charleston visits are paid upfront. There were lots of issues with our insurance saying something was covered but us being billed something way different. There absolutely should have been a required meeting with the financial coordinator before we began any treatment. We are lucky enough to have great fertility coverage but this clinic made it seem like a huge feat to sort it all out. They send you paper estimates that are very basic with things highlighted that apply to you and then an amount you would pay out of a pocket including insurance coverage. Nothing is really itemized it's all very glossed over. Their IVF prices seem to have a lot of random fees that insurance doesn't cover which is the ultimate reason we will look at other clinics future treatments. Other weaknesses include feeling like "just a number" at the mount pleasant office, rushed and unemotional during main office IUIs and ultrasounds. Results - they have an online portal for your lab results and things but it wasn't update past my baseline bloodwork. There was no record online of my follicle counts each cycle, my husbands sperm analysis records, etc. I wouldn't know any of those numbers if I didn't ask and write them down that day. Finally, under no circumstances should a random male doctor I've never seen before introduce himself to me as I'm naked from the waste down on a table with my legs spread. If a different doctor or nurse, especially male when I've only seen females is going to perform a treatment I should have been notified ahead of time as a courtesy. That's a very sensitive and intimate procedure to be ambushed by someone new. I don't have a history of sexual assault but imagine the same scenario for someone who does. Really not ok. . I'm very easy to please and actually not a Karen but this clinic just had so many red flags for me.