Rated 8.3
Strongly recommend: 39%Neutral: 51%Don't recommend: 9%8.3
39% strongly recommend
11 reviews
Humanity
9.3
9.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.8
6.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Sackler U. Tel Aviv
Residency
Tufts
Fellowship
Emory

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Jessica Spencer works in 2 offices at

Emory University Reproductive Center
Rated 8.9
Strongly recommend: 73%Neutral: 19%Don't recommend: 8%8.9

Explore Clinic
Atlanta (Midtown)
550 Peachtree Street, Suite 1800
Atlanta, GA 30308
Decatur
2664 N. Decatur Rd. Duite 640
Decatur, GA 30033

11 patient reviews

LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
8
NPS
8
Age 35 - 36
3 IUI
1 IVF
Uterine Fibroids
Black or African-American
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Donor Sperm
LGBTQ+
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Spencer was very respectful and knowledgeable of my needs as na LGBTQ person. She was also very inclusive of my wife...She was good with explaining protocols, and setting reasonable expectations. When I had failed attempts, she was very empathetic. There were times when I had questions that my nurse couldn't answer and it sometimes took several days for Dr. Spencer to respond. I know she's busy but that can add stress to an already stressful process...Dr. Spencer had a strong preference for eSET...
Lisa [nurse at Emory University Reproductive Center] was very responsive and was always happy to answer any questions that I had...Because there are so many people involved in your care, sometimes the answers you get will be a little different. I did find that the financial team was less communicative than the clinical team. I wouldn't get updates about the approval process unless I asked, even when things were in process...
How was your experience with Jessica Spencer at Emory University Reproductive Center?
Dr. Spencer did well with all of our interactions. She was good with explaining protocols, and setting reasonable expectations. When I had failed attempts, she was very empathetic. There were times when I had questions that my nurse couldn't answer and it sometimes took several days for Dr. Spencer to respond. I know she's busy but that can add stress to an already stressful process.
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
When given the opportunity to meet directly with Dr. Spencer, be sure to ask lots of questions. She is very responsive and makes it a point to answer all of your questions during your appointment. I never felt rushed during the process.
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
Dr. Spencer does a good job of empathizing with you when things go wrong and also with setting realistic expectations.
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
I had 3 failed IUI attempts with Dr. Spencer. The first was an unmedicated cycle. The others were medicated cycles with Clomid and HCG triggers. I'm now in the middle of my first IVF cycle. We used an antagonist protocol which resulted in 29+ mature follicles. I used a Lupron trigger but unfortunately ovulated the morning of my egg retrieval. She was able to retrieve 11 eggs, which resulted in 1 embryo. I'm currently in the middle of preparation for my FET.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Lisa)
Lisa was very responsive and was always happy to answer any questions that I had.
Describe your experience with Emory University Reproductive Center.
Strengths: Very responsive to pool messages and very clear on what times they are most reachable. I found it very easy to get scheduled for my needed monitoring appointments. Several locations to choose from Weaknesses: Because there are so many people involved in your care, sometimes the answers you get will be a little different. I did find that the financial team was less communicative than the clinical team. I wouldn't get updates about the approval process unless I asked, even when things were in process.
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
IUIs were covered by my insurance, so just my copay. One round of IVF is costing about $15k. My IVF meds cost about $13k.
Describe Jessica Spencer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Dr. Spencer had a strong preference for eSET and only performs multiple embryo transfer in very rare circumstances.
How competent was Emory University Reproductive Center at LGBTQ+ care?
Dr. Spencer was very respectful and knowledgeable of my needs as na LGBTQ person. She was also very inclusive of my wife.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Emory University Reproductive Center.
The coordination of our sperm bank went very well. We had no issues getting our sperm delivered and they did a good job of letting us know when things arrived.
8
Doctor
Jessica Spencer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Emory University Reproductive Center
Atlanta (Midtown)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unsuccessful
NPS
7
NPS
9
Age 21 - 25
PCOS
Black or African-American
Income $0 - $49K
Nurse or HC Services
1st of 5 Docs
2 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr Jessica Spencer is an amazing Doctor. She make sure she listens to you when you have questions and concerns and also answer accurately. She doesn't rush you in and out like some doctor so. She makes sure your are satisfied with whatever you come I for. She is an incredible Doctor and I would recommend her to friends and family...She prescribed me clomid/Letrazole and told me to use it on day 3-7, then come in on day 12 for ultrasounds. The clomid/Letrazole did give me good size follicles which was awesome. I was also prescribed ovidrel to use per Doctors order.
The front desk personal [at Emory University Reproductive Center] was absolutely wonderful. She had great personality. The nurses are also awesome. They listen to whatever you have to say and also get the right answer to whatever questions you have. They treat you like family...The only problem I had with the clinic was the financial department. She hardly return your calls/email. Make sure you don't get rushed in that department because that's what they always do. Also make sure you have the necessary questions answered and also the necessary document needed to either apply for a loan or bet on financial assistant.
How was your experience with Jessica Spencer at Emory University Reproductive Center?
Dr Jessica Spencer is an amazing Doctor. She make sure she listens to you when you have questions and concerns and also answer accurately. She doesn't rush you in and out like some doctor so. She makes sure your are satisfied with whatever you come I for. She is an incredible Doctor and I would recommend her to friends and family.
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
I will tel them to be patient and make sure the ask all the questions needed and if they are not satisfied with the answer they should asked for in-depth answer because sometimes the doctor thinks you know everything like the terminologies that are been used during discussions.
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
I was treaded like a human because she took her time to explain the necessary steps and procedures I will end up doing. Even tho I didn't get to see her during all my visit, she always respond to my emails when I message her. She was great.
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
She prescribed me clomid/Letrazole and told me to use it on day 3-7, then come in on day 12 for ultrasounds. The clomid/Letrazole did give me good size follicles which was awesome. I was also prescribed ovidrel to use per Doctors order.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Shameka)
The front desk personal was absolutely wonderful. She had great personality. The nurses are also awesome. They listen to whatever you have to say and also get the right answer to whatever questions you have. They treat you like family.
Describe your experience with Emory University Reproductive Center.
The only problem I had with the clinic was the financial department. She hardly return your calls/email. Make sure you don't get rushed in that department because that's what they always do. Also make sure you have the necessary questions answered and also the necessary document needed to either apply for a loan or bet on financial assistant.
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
The visit is usually covered by my insurance. The only thing I had to pay for was my copay and payment for the two IUI services
Describe Jessica Spencer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
N/A
7
Doctor
Jessica Spencer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Emory University Reproductive Center
Atlanta (Midtown)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 34 - 35
Endometriosis
PCOS
Tubal Blockage
Income $0 - $49K
3rd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Spencer is always open and available to listen to my concerns and make necessary changes to my protocol after listening to me. For example, the last doctor that treated me never listened to my concerns about how the medications affected me in a major way. The meds would cause me not to ovulate properly and so when I finally went to Dr. Spencer, I informed her about this situation and she listened and made adjustments to my meds and protocol.
Emory Reproductive has a portal where you can sign-in on a computer and/or mobile device and directly contact their staff and Dr.Spencer at any single given time. This direct communication gave me a sense of security that I have always wanted from any medical doctor and facility. If I ever had a problem with my perscription, appointment dates or times, bleeding heavily, or aches and pains.... Someone was available and rady to answer my call or questions 24/7 and 365. I have never had such a caring staff and medical doctor ever before.
How was your experience with Jessica Spencer at Emory University Reproductive Center?
Dr. Spencer is always open and available to listen to my concerns and make necessary changes to my protocol after listening to me. For example, the last doctor that treated me never listened to my concerns about how the medications affected me in a major way. The meds would cause me not to ovulate properly and so when I finally went to Dr. Spencer, I informed her about this situation and she listened and made adjustments to my meds and protocol. I was sooooo happy she listened because after the medication changes I got pregnant, but it ended in a miscarriage that wasn’t Dr.Spencer’s fault. If I was ever uncomfortable during a procedure, she would even hold my hand and calm me down. I am very satisfied as a patient at Emory. Its more than excellent. Dr. Spencer is professional, patient, and kind. She takes the time to explain my care fully and also asks if I understand, if not, she fully explains until I get it. She gives me the time I need to make sound decisions and never pushy. Again, I can’t stress enough about how awesome my experience is every single time I go in for a visit at Emory with Dr. Spencer.
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
I would say to not be afraid to talk to Dr.Spencer. i would tell someone to let their guard down and just be open-minded and listen because ahe gives good advice and won’t lead you astray. I’d also advise them that they should set-up one on one appointments with her often to get more time to talk to her.
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
I was treated extremely well like a human by Dr. Spencer and her nurse staff. Emory Reproductive has a portal where you can sign-in on a computer and/or mobile device and directly contact their staff and Dr.Spencer at any single given time. This direct communication gave me a sense of security that I have always wanted from any medical doctor and facility. If I ever had a problem with my perscription, appointment dates or times, bleeding heavily, or aches and pains.... Someone was available and rady to answer my call or questions 24/7 and 365. I have never had such a caring staff and medical doctor ever before. Dr. Spencer listens to my concerns and even gives me personal advice on my medical treatment and orther situations, for example, I wanted to stop treatment, but she knew that I was just having a hard time since my embryo transfers kept failing. Dr. Spencer would give me tge mkat encouraging, sweet, and motivational speeches that would lift my spirits and help me to contine the fertility cycles. She is a very personable and lovable person and I’ll forever appreciate her and how she cares for her patients like me. She also rescheduled and made changes to her own personal schedule to make sure she is in the office to do my treatments since I have been so scared to let another doctor treat me. She is so awesome!
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
The long lupron protocol was done on my last cycle. I started tge lupron shots approximately 6 or 7 days before my expected period. I also would place on estradiol patches daily. Once monitored by my ultrasound shows my follicles have matured, then it was time to move into the final process. Secondly, Dr. Spencer found that I can ovulate perfectly on my own and that I would only need to do a natural FET. So we wait until my cycle came on and on a certain day of my cycle I go in for and ultrasound and look at my follicles. After they get to a certain point I have a Ovadriel trigger shot. Four days after I have a embryo transfer.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Lisa Anderson)
The nursing staff is absolutely amazing and always on top of my care. They are always prompt in responses about my kab results as well. If I have a question or concern, they always tell me that they would first consult with my doctor. This showed that they truly care about accuracy of advice and care that was given. I don’t see any weaknesss with the staff at this moment. They always have open availabilty and I they work around my personal schedule. For example, if I want to come in earlier than my scheduled time for an appointment, the nurse always says that fine. They are very accommodating and nice. I really appreciate this because my personal schedule can be very unpredictable from week to week. Also, when I had a miscarriage, Lisa would give me a call and check on me to just see how I was feeling. This was very touching and I appreciated the concern.
Describe your experience with Emory University Reproductive Center.
The clinic overall is very organized. The only thing I had a small problem with was getting in touch with financial advisor to speak directly yo her about my billing. But I would say that they are on top of the financial side behind the scenes, meaning they are working really hard and getting all your claims covered as faat as possible. The financial advisor is very sweet and helpful, but just a little difficult to get in contact with if you have questions. They do get back to you, but probably not as soon as you would like, but thats understandable because she handles hundreds and thousands of patients files. The front desk people are very cordial and awesome. They greet you with a smile and are very helpful if you need to anything. For example, they would hunt down a nurse or doctor if you need them right away. Overall, the clinic is great!
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
The cost of the ivf cycle was $12,000 and the embry transfers was $2700.
Describe Jessica Spencer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
She had a string preference for the number transferred since most of them failed, so she recommended two per embryo transfer. She said my chances would be better. I had yet to get pregnant until I started treatment with Dr. Spencer and since taking her advice with the transfer of two.... I got pregnant with twins the last transfer, but they ended both as blighted ovums. So her recommendation to transfer two actually worked.
10
Doctor
Jessica Spencer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Emory University Reproductive Center
Atlanta (Midtown)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2014 - 2017, Unsuccessful
NPS
10
NPS
10
Age 36 - 39
3 IUI
Endometriosis
Uterine Fibroids
Unexplained
Black or African-American
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[with Dr. Spencer] I took clomid 50 mg, Ovidrel 250 mcg/0.5ml, Gonal-F and Prometrium 200mg. If I can remember correctly, I took clomid starting on day 3 for 5 days. I had to give myself the Ovidrel shot (I don't remember on what day). I had to go in on day 12 to get an ultrasound and they called me to tell me when to do the trigger shot (Gonal-F). Then after that, I had to come in for insemination. Then starting 2 days afterwards, I had to insert the Prometrium pills 3 times a day for 2 weeks. Take a pregnancy test on the 15 day.
The clinic's [Emory] strengths are an excellent medical staff, the technology they offered to run test or ultrasounds, and they are always available to speak with me to answer questions. The clinic's weaknesses is that a person may not like dealing with the residents, which may be someone different each time. I was fine with it, but some people may be very emotional and need the steady relationship with the main doctor.
How was your experience with Jessica Spencer at Emory University Reproductive Center?
Dr. Spencer was a great choice for a doctor. I loved her bedside manner and how she explained everything thoroughly. She is a really good doctor and really cares for her patients! She would run all the proper test on me. Nurses would call me the very next day to give me the results.
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
Along with Dr. Spencer, you will meet with students, but all of the students I met with were just as nice and explained everything thoroughly. If there was something that they could not answer, they would go and get her and she would speak with me directly if necessary.
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
I was definitely treated like a human. Everyone has excellent bedside manner. Dr. Spencer was WONDERFUL!!! She even spoke with my husband about his health (smoking) and how important it is for the fertility process as well as his overall health. She was very informative and took great care of me!
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
I took clomid 50 mg, Ovidrel 250 mcg/0.5ml, Gonal-F and Prometrium 200mg. If I can remember correctly, I took clomid starting on day 3 for 5 days. I had to give myself the Ovidrel shot (I don't remember on what day). I had to go in on day 12 to get an ultrasound and they called me to tell me when to do the trigger shot (Gonal-F). Then after that, I had to come in for insemination. Then starting 2 days afterwards, I had to insert the Prometrium pills 3 times a day for 2 weeks. Take a pregnancy test on the 15 day.
Describe your experience with the nursing staff at Emory University Reproductive Center.
The nursing staff was very supportive and helpful. They would always give encouraging words and tell me they are praying for me. They give the best hugs! They were very informative and if they didn't know they would definitely find out the info I needed.
Describe your experience with Emory University Reproductive Center.
The clinic's strengths are an excellent medical staff, the technology they offered to run test or ultrasounds, and they are always available to speak with me to answer questions. The clinic's weaknesses is that a person may not like dealing with the residents, which may be someone different each time. I was fine with it, but some people may be very emotional and need the steady relationship with the main doctor.
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
My health insurance covered 50% of IUI so they allowed me to pay later. The finance department was great to deal with and didn't treat me like a number either. So one IUI was $300 and the prescriptions were $80 each time. I had Humana.
Describe Jessica Spencer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
N/A
10
Doctor
Jessica Spencer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Emory University Reproductive Center
Atlanta (Midtown)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2012 - 2017, Successful
NPS
10
NPS
10
Age 37 - 42
9 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
1st of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I also appreciated that she [Dr. Jessica Spencer] was constantly bringing in new research that might impact my particular situation. Not once did I feel like I was "a number" or that I was just being given generic advice/protocols...She is up to date on the latest research - explaining every study and how much stock I should take in it given the population in the study, the size of the study, etc. -I NEVER felt rushed...-She is "real." She didn't take on a medical/defensive persona. When things didn't work out she would say she was sorry and hug me and we'd walk through the protocol and what she might have done differently and could do differently if I wanted to try again. She is crazy empathetic... I had multiple 2.5 hour meetings with her and not once did she say, "I need to get to another patient."
The nurses at Emory are amazing! They are crazy knowledgeable about every protocol and drug and why the doctors are doing what they're doing...At Emory you are assigned a primary nurse but given the need for care and support to be available 365 days, you're bound to talk with multiple nurses if you do more than 1 cycle. While I had a primary nurse, all the nurses were familiar with my specific protocol and me personally (they knew I was emotional and anxious to do everything perfectly)...The nurses always happily walked me through things and reassured me if I was nervous about being off on timing of a shot. Michelle, in particular, is incredible. She works way longer than she is supposed to because she wants to make sure every question gets answered and you feel secure -- so phone calls with her can be long! It just makes you feel all the more like a unique human rather than just #10 on her list of calls.
How was your experience with Jessica Spencer at Emory University Reproductive Center?
There are so many positives about Dr. Spencer -- let me list them: -She is up to date on the latest research - explaining every study and how much stock I should take in it given the population in the study, the size of the study, etc. -I NEVER felt rushed. I had multiple 2.5 hour meetings with her and not once did she say, "I need to get to another patient." -She would explain all the options - and they were often complicated with many unknowns given the research is so inconclusive. If I really couldn't decide what to do, she'd say "if you were my sister, I'd say x." She was taking into account the medical, financial and emotional aspects of my decision. -If I wanted to talk with her, the nurses/staff would get the message to her and she'd call me. She was always available when I needed her. -She is "real." She didn't take on a medical/defensive persona. When things didn't work out she would say she was sorry and hug me and we'd walk through the protocol and what she might have done differently and could do differently if I wanted to try again. She is crazy empathetic. I have no idea how she is so empathetic given all the patients and how often the news is negative -- she is a very strong person! -The only negative and it's not even a negative, is that she couldn't do all my procedures. But over 5 years and more than 20 procedures that cannot be timed to a certain day, there's no way a doctor could do that.
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
If you've had an experience at another clinic, share that. And explain all your concerns, hopes and fears. She's really good at addressing all of that and isn't afraid to go into the details on anything.
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
I can't say enough good things about Dr. Spencer. She always knew my complete medical history -- even from before I came to Emory. She was willing to have long conversations (1-2 hours!) to help me figure out what my next steps should be during cycles as well as after failed cycles. She seemed to truly understand the stress involved in IVF and would help me weigh emotional, practical and financial factors in making decisions. Whenever I had a failed cycle she would call and tell me how sorry she was -- and she seemed to be almost as upset as I was, which made me feel like she really cared. I also appreciated that she was constantly bringing in new research that might impact my particular situation. Not once did I feel like I was "a number" or that I was just being given generic advice/protocols.
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
For all of my cycles with Dr. Spencer I used an antagonist protocol. With a prior clinic they had me on a micro-dose flare that was timed with birth control. Dr. Spencer was worried the birth control was making it to hard for my ovaries to recover from the suppression of birth control and so we used natural timing for every retrieval. I also used Ganarelix before the my cycle started to help prevent a leading follicle. I was on the highest dose of Bravelle (later Gonl-F) and Menopur for all retrievals. A few times we added in human growth hormone but on the last (and successful) cycle we dropped it b/c we didn't think it was doing enough to outweigh the high costs. I was also taking DHEA and CoQ10 for my last 4 cycles. (Dr. Spencer shared that there is no evidence that CoQ10 has a positive impact on human eggs but that it wouldn't hurt anything so if I wanted to take it I should go ahead). On many cycles we weighed the pros and cons of PGD. We did it for 2 cycles mainly as a way to reduce the chances of miscarriage given I had had many. The last, successful cycle we decided to change up everything - still an antagonist protocol, but we didn't do PGD (we started getting concerns that the biopsy, freeze and thaw could do damage to the embryo and so agreed to risk the miscarriage), and we did a clomid-antagonist cycle. So I did clomid for the first 7 (?) days of the cycle and then started with the injections. We did a Day 3 transfer (I had a couple of experiences where embryos did not survive until Day 5). On this last one the embryologist came out to see us right after the retrieval and asked to NOT do ICSI as we had done 7 times before. I had some eggs not quite mature and she wanted to give them the extra 24 hours to mature by just letting the sperm find the eggs in the petri dish, rather than do ICSI and "arrest" development and potentially lost an egg because it wasn't mature.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Michelle)
The nurses at Emory are amazing! They are crazy knowledgeable about every protocol and drug and why the doctors are doing what they're doing. At a prior clinic every time I had a question about a drug or the protocol the nurse would have to go ask the doctor and then just repeat what the doctor said without really explaining. At Emory you are assigned a primary nurse but given the need for care and support to be available 365 days, you're bound to talk with multiple nurses if you do more than 1 cycle. While I had a primary nurse, all the nurses were familiar with my specific protocol and me personally (they knew I was emotional and anxious to do everything perfectly). I should've been an expert on this given I was at it for so long, but still called them constantly with questions and concerns. The nurses always happily walked me through things and reassured me if I was nervous about being off on timing of a shot. Michelle, in particular, is incredible. She works way longer than she is supposed to because she wants to make sure every question gets answered and you feel secure -- so phone calls with her can be long! It just makes you feel all the more like a unique human rather than just #10 on her list of calls. On my last positive pregnancy test a bunch of the nurses and staff gathered in the room to all call me and tell me the news. I couldn't stop crying. They really make you feel cared for.
Describe your experience with Emory University Reproductive Center.
The only true weakness I can think of is financial/billing. I did not feel like the people who handle the financial end of things were equipped to explain my bills to me or deal with insurance issues. Luckily Emory Hospital's billing department handles all of it in the end, but I wish the Clinic itself had a stronger financial team. On top of that, it's not a lavish place! It's a teaching hospital and so it's bare bones (none of the spa like atmosphere at the private clinics) -- but I'll take that with high quality services over all the bells and whistles of a so-so clinic.
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
I had great insurance that covered almost all of my meds and 80% of procedures once I met deductible. I probably spent around $2k per cycle when you average everything out.
Describe Jessica Spencer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Given my low ovarian reserve and age (I was getting 4-6 eggs...and we presumed most were abnormal), I was thankful that Dr. Spencer was willing to transfer multiple embryos. Usually I transferred 2-3 embryos b/c that was all that I had but the last two times I transferred 4. She would walk through the risks with me and it was my decision in the end.
10
Doctor
Jessica Spencer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Emory University Reproductive Center
Atlanta (Midtown)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015, Unsuccessful
NPS
5
NPS
2
Age 35
5 IUI
Unexplained
1st of 2 Docs
IVF With Other Docs
3 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Strengths: Dr. Spencer is a good doctor and her interns/fellow were fantastic! ...Dr. Spencer was wonderful. She made sure to give details on what was going one, why she chose the meds she did, and what she thought our outcome would be...Dr. Spencer always made me feel welcomed. She was polite, courteous, gentle, and always showed compassion...My experience overall with her as a doctor was positive.
Weaknesses: Emory's billing department, front desk management, and nurses lack of communication and not knowing which patient you are and mixing up important, details regarding appointments and medication...The nursing staff was nice...they messed up our appointments multiple times, and gave us wrong information about the medications I was supposed to take and when...Beware of Emory and their lack of communication
How was your experience with Jessica Spencer at Emory University Reproductive Center?
As stated before, Dr. Spencer always made me feel welcomed. She was polite, courteous, gentle, and always showed compassion. Her staff also were wonderful to deal with. My experience overall with her as a doctor was positive.
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
Beware of Emory and their lack of communication, lack of billing communication, and nurses not always knowing what medicines you are prescribed.
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
Dr. Spencer was wonderful. She made sure to give details on what was going one, why she chose the meds she did, and what she thought our outcome would be. The reason we left her practice was due to other issues dealing with Emory.
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
When seeing Dr. Spencer, I was undergoing IUIs. From what I can recall, I was on Clomid, Clomid's sister drug, but can't remember the other medicines prescribed. I also can't remember much about the protocols. It was a couple of years ago and I have moved past this experience.
Describe your experience with the nursing staff at Emory University Reproductive Center.
The nursing staff was nice. However, they never remembered our names (I can sort of understand this, there are a lot of patients), they messed up our appointments multiple times, and gave us wrong information about the medications I was supposed to take and when. A few times, I had to call Dr. Spencer personally to get correct information. Very frustrating.
Describe your experience with Emory University Reproductive Center.
Strengths: Dr. Spencer is a good doctor and her interns/fellow were fantastic! Weaknesses: Emory's billing department, front desk management, and nurses lack of communication and not knowing which patient you are and mixing up important, details regarding appointments and medication.
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
I do not remember the costs.
Describe Jessica Spencer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Just that when the doctor thinks it right to transfer two, go with it.
What specific things went wrong at Emory University Reproductive Center?
  • Lost appointments
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Emory University Reproductive Center.
I have already stated the problems in the prior boxes.
5
Doctor
Jessica Spencer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
2
Clinic
Emory University Reproductive Center
Atlanta (Midtown)
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
7
NPS
7
Age 30 - 31
3 IUI
Male Factor
European
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Neutral
Successful
She [Dr. Spencer] did a great job of explaining the process and answering our questions, and setting our plan. We did not see her very often though. She did not perform any of the check ups, just some of the procedures, and the initial consultations. ... I know that she adjusted my clomid with each attempt. ... She took the time to talk to us when formulating a plan, but we did not see her often. ...
There are long waits. You have to pay for parking after a short period, you do not see your doctor often. The reception staff [Emory University Reproductive Center] is not always discreet. The ultrasound technicians sometimes spoke before they should have, worrying me unnecessarily. There is free coffee/tea in the waiting room. ... I believe each IUI was around $1,000. ... It would have been nice to see the same nurses consistently, but they did a good job.
How was your experience with Jessica Spencer at Emory University Reproductive Center?
She did a great job of explaining the process and answering our questions, and setting our plan. We did not see her very often though. She did not perform any of the check ups, just some of the procedures, and the initial consultations.
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
Write down your list of questions so you don't forget anything
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
She took the time to talk to us when formulating a plan, but we did not see her often.
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
I don't remember specifics, but I know that she adjusted my clomid with each attempt.
Describe your experience with the nursing staff at Emory University Reproductive Center.
It would have been nice to see the same nurses consistently, but they did a good job.
Describe your experience with Emory University Reproductive Center.
There are long waits. You have to pay for parking after a short period, you do not see your doctor often. The reception staff is not always discreet. The ultrasound technicians sometimes spoke before they should have, worrying me unnecessarily. There is free coffee/tea in the waiting room.
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
I believe each IUI was around $1,000.
Describe Jessica Spencer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
We did not end up needing IVF, but during the consultation, she explained that she wanted to transfer a single embryo to reduce the risk of multiples.
What specific things went wrong at Emory University Reproductive Center?
  • Provided conflicting information
Describe the specific things that went wrong at Emory University Reproductive Center.
I was told something worrisome from an ultrasound technician about the quality of my lining/follicles, but when the doctor called that afternoon (as is the procedure), they said there was nothing to worry about.
7
Doctor
Jessica Spencer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Emory University Reproductive Center
Atlanta (Midtown)
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017, Unsuccessful
NPS
6
NPS
7
Age 37
1 IUI
Endometriosis
Black or African-American
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
She [Dr. Spencer] thoroughly went over my history with me to determine the best course of action. She let me know the chances of doing the IUI successfully were slim due to the fact that I have endometriosis. She let me know that IVF would probably be best to do but due to the cost I decided to try out the IUI ... The instructions I was given was specific to me and not generic. The fact that I have endometriosis was taken into consideration
What I like about Emory is that they were up front with the costs. I was not left in the dark not know what my bill would be. The only issue I had was waiting to get labs done, this took a very looooong time as the waiting area was always jam packed ... Emory clinic's approach is to do eSet ... The nurses were always nice and patient. They would always come back and reitierate what the doctor had gone over and also answer any additional questions
How was your experience with Jessica Spencer at Emory University Reproductive Center?
She thoroughly went over my history with me to determine the best course of action. She let me know the chances of doing the IUI successfully were slim due to the fact that I have endometriosis. She let me know that IVF would probably be best to do but due to the cost I decided to try out the IUI
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
Be patient and ask questions if things are not clear.
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
The instructions I was given was specific to me and not generic. The fact that I have endometriosis was taken into consideration
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
I was initially given Clomid but I asked for it to be changed to Femara due reviews of it not working for Endo patients. I believe I was also prescribed Follistism, can't remember what else.
Describe your experience with the nursing staff at Emory University Reproductive Center.
The nurses were always nice and patient. They would always come back and reitierate what the doctor had gone over and also answer any additional questions
Describe your experience with Emory University Reproductive Center.
What I like about Emory is that they were up front with the costs. I was not left in the dark not know what my bill would be. The only issue I had was waiting to get labs done, this took a very looooong time as the waiting area was always jam packed
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
Total cost was about $4000. This was for consultation, full panel bloodwork, IUI
Describe Jessica Spencer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Emory clinic's approach is to do eSet
6
Doctor
Jessica Spencer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Emory University Reproductive Center
Atlanta (Midtown)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
9
NPS
8
Age 23
Diminished Ovarian Reserve
European
Native American
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Neutral
Successful
As a young terrified student with diminished ovarian reserve, I had millions of questions. Questions spanning to what my journey was going to be, and just a student how MUCH was this journey going to be. Dr. Spencer made sure to answer all of questions to her fullest ability and ensured I understood her fully. ... Take her bluntness with a grain of salt because she is only giving realistic expectations instead of painting an unobtainable picture for you. She tells you what you need to hear, not what you necessarily want to hear. ...
It’s [Emory University Repro Center] very clean, quiet, and all employees are very responsive and kind. They are very organized with all their paperwork and people’s roles. However, I have a question about billing and I am still waiting on a reply. ... They [nurses] were very nice and gave information about paperwork. Otherwise I did not spend much time with them.
How was your experience with Jessica Spencer at Emory University Reproductive Center?
I had a very positive experience with Dr. Spencer. As a current student I came prepared with millions of questions spanning from the whole process, what my journey would be like, and how important finances are. She answered all questions to the best of her ability and made sure I understood her. She took all of my client specific concerns and addressed them realistically. I left fully understanding what my next steps needed to be.
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
Take her bluntness with a grain of salt because she is only giving realistic expectations instead of painting an unobtainable picture for you. She tells you what you need to hear, not what you necessarily want to hear.
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
As a young terrified student with diminished ovarian reserve, I had millions of questions. Questions spanning to what my journey was going to be, and just a student how MUCH was this journey going to be. Dr. Spencer made sure to answer all of questions to her fullest ability and ensured I understood her fully. She took all person specific details of my life and gave me realistic answers. I appreciated the client-centered approach she took to make me feel like a human.
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
AMH testing and maintaining a close watch over me.
Describe your experience with the nursing staff at Emory University Reproductive Center.
They were very nice and gave information about paperwork. Otherwise I did not spend much time with them.
Describe your experience with Emory University Reproductive Center.
It’s very clean, quiet, and all employees are very responsive and kind. They are very organized with all their paperwork and people’s roles. However, I have a question about billing and I am still waiting on a reply.
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
Without insurance, freezing eggs is $10,000. Freezing embryos is $20,000.
Describe Jessica Spencer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
N/A
9
Doctor
Jessica Spencer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Emory University Reproductive Center
Atlanta (Midtown)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 41 - 42
Uterine Fibroids
Black or African-American
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Spencer is patient, kind, compassionate and just a loving professional. And full of knowledge. Absolutely love her. Her planned out course for me and concern for me gives me so much hope for this chapter of my life...She is so patient and even calls me to discuss my treatment. She answers all my questions even the silly ones...Trust her
EMORY RC is one of the best in Georgia with above average results. Their use of advanced technology and new innovative methods ensure successful outcomes for their patients. Their care team delivers excellent care to all families...They [the nurses] are absolutely amazing...My care is ongoing. My insurance covers most of my care.
How was your experience with Jessica Spencer at Emory University Reproductive Center?
Dr Spencer is patient, kind, compassionate and just a loving professional. And full of knowledge. Absolutely love her. Her planned out course for me and concern for me gives me so much hope for this chapter of my life.
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
Trust her
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
She is so patient and even calls me to discuss my treatment. She answers all my questions even the silly ones.
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
My treatment is on going
Describe your experience with your nurse at Emory University Reproductive Center.
They are absolutely amazing.
Describe your experience with Emory University Reproductive Center.
EMORY RC is one of the best in Georgia with above average results. Their use of advanced technology and new innovative methods ensure successful outcomes for their patients. Their care team delivers excellent care to all families.
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
My care is ongoing. My insurance covers most of my care.
10
Doctor
Jessica Spencer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Emory University Reproductive Center
Atlanta (Midtown)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 30
1 IVF
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Spencer and her team were extremely responsive to my needs. ... Dr. Spencer was careful tweak my dosages little by little to prevent over-stimulation during my initial IVF stimulation cycle. ... Dr. Spencer personally performed and oversaw all of my procedures ... She took the time to meet with us and discussed all our diagnoses and options fully. We never felt rushed, and her bedside manner is impeccable. ...
Monitoring appointments [Emory] were held during the same window of time each day ... nearly always completed in 15 - 20 minutes or less. ... I experienced a scheduling mishap during my initial screening for IVF candidacy. ... I paid roughly $25,000 out-of-pocket for IVF treatment ... Billing was sometimes slower than I would have liked, but we received detailed invoicing and plenty of time in which to pay our bills. ...
How was your experience with Jessica Spencer at Emory University Reproductive Center?
Dr. Spencer is extremely knowledgeable! She was able to fully answer mine and my husband's questions on the spot and in terms we could easily understand. She took the time to meet with us and discussed all our diagnoses and options fully. We never felt rushed, and her bedside manner is impeccable. Dr. Spencer personally performed and oversaw all of my procedures, and we received a positive outcome following our first cycle and frozen transfer!
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
Ask a lot of questions to set expectations because Dr. Spencer will provide complete and honest answers.
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
Dr. Spencer and her team were extremely responsive to my needs. All my questions and concerns were answered and alleviated quickly, and my care and outcome were top notch!
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
Dr. Spencer was careful tweak my dosages little by little to prevent over-stimulation during my initial IVF stimulation cycle. I underwent additional monitoring to ensure any changes in medication dosage took the desired effects. My stimulation cycle took a couple days longer than initially anticipated, but her careful attention to detail ensured that she was able to retrieve 18 mature eggs from which to work while also keeping me healthy throughout.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Lisa)
The nursing staff was very compassionate and responsive to my needs. All questions and concerns were answered and addressed within a business day or less.
Describe your experience with Emory University Reproductive Center.
Most visits were quick and easy. I did experience one mishap with scheduling, though the doctor and nursing staff were able to accommodate me anyhow. The team is fairly organized, and it's clear they abide by strict routines and policies to make certain day-to-day operations run as smoothly as possible. Billing was sometimes slower than I would have liked, but we received detailed invoicing and plenty of time in which to pay our bills.
Describe your experience with your monitoring appointments at Emory University Reproductive Center.
Monitoring appointments were held during the same window of time each day, however, each patient was provided with their own specific appointment time, so I never waited more than 5 or 10 minutes to be seen. Once I was called back, my ultrasound and bloodwork procedures were completed immediately. My monitoring appointments were nearly always completed in 15 - 20 minutes or less.
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
I paid roughly $25,000 out-of-pocket for IVF treatment, including all anesthesia, procedures, and additional monitoring. My various prescriptions costs were about $3,500.
What specific things went wrong at Emory University Reproductive Center?
  • Lost appointments
Describe the specific things that went wrong at Emory University Reproductive Center.
I experienced a scheduling mishap during my initial screening for IVF candidacy. The doctor and the nursing staff were able to accommodate me on-the-spot, so no repeat visits or testing were ever required.
10
Doctor
Jessica Spencer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Emory University Reproductive Center
Atlanta (Midtown)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5