Rated 8.2
Strongly recommend: 82%Don't recommend: 18%8.2
82% strongly recommend
4 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.7
9.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Lake Erie College of Osteopathic Medicine
Residency
Summa Akron City Hospital
Fellowship
National Institutes of Health

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jessica Zolton works at

Reproductive Gynecology & Infertility
Rated 8
Strongly recommend: 63%Neutral: 18%Don't recommend: 19%8

Explore Clinic
Canfield
6674 Tippecanoe Road, Suite 3
Canfield, OH 44406
Akron
95 Arch Street, suite 250
Akron, OH 44304
Canton
2600 W. Tuscarawas St., Suite 560
Canton, OH 44708
Independence
6701 Rockside Rd., Suite 220
Independence, OH 44131
Westerville
540 N. Cleveland Ave
Westerville, OH 43082
Show 3 more

4 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2024, Unknown Success
NPS
10
NPS
9
Age 29 - 31
2 IUI
Endometriosis
Unexplained
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Zolton is compassionate...professional and straight forward...was so kind while I was in pain during my HSG...caring when it comes to my issues with endometriosis...is easy to talk to and relatable...works closely with my endo surgeon...stage 4 endometriosis...plan to undergo IVF with Dr. Zolton in a few months
If {Reproductive Gynecology & Infertility] were based solely off the medical staff, I’d give 5 stars. If the clinic were based off the front office staff, I’d give 1 star...was given the wrong information for how much I had to pay each day. Numerous times I was given the wrong estimated cost...They were very friendly
How was your experience with Jessica Zolton at Reproductive Gynecology & Infertility?
Dr. Zolton is compassionate, while also professional and straight forward. She was so kind while I was in pain during my HSG and she has been nothing short of caring when it comes to my issues with endometriosis. She is easy to talk to and relatable. I would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Jessica Zolton at Reproductive Gynecology & Infertility?
Just be open and honest about your concerns, she will take the time to make you feel heard.
During treatment, were you treated like a number or a human with Jessica Zolton at Reproductive Gynecology & Infertility?
I’ve always felt like Dr. Zolton genuinely cares about my case. She works closely with my endometriosis specialist, so we can speak freely regarding my endo as well. She has shared that she’s gone through IVF too, which shows empathy towards clients in regards to treatment. She is a kind human overall.
Describe the protocols Jessica Zolton used in your cycles at Reproductive Gynecology & Infertility and their degree of success.
My husband and I had been trying to conceive for over a year with no success. We knew at the time that I had endometriosis, but this was prior to surgery so we weren’t sure of the severity. She offered both IUI and IVF, while explaining that due to the endometriosis, IVF might be the better option. But my husband and I wanted to take the more natural route first so we decided to go through with IUI. Like I mentioned above, Dr. Zolton was aware of my endometriosis, so she considered this when choosing my oral medications for IUI. She explained that Letrozole is sometimes better for those with endo. During treatment, I felt totally normal. I like to give credit to Dr. Zolton for this because I’m sure it had to be correlated with her choice of medication. Our first IUI failed, so we decided to do another which also failed. At that point, my husband and I decided it was time for ablation surgery for endometriosis. Dr. Zolton works closely with my endo surgeon so I was very happy with the fact that they were consistently in communication regarding my case. I have felt supported all around. We found out during surgery that I have stage 4 endometriosis, in which my surgeons told my husband that it was one of the worst cases they’d seen. We tried naturally for 6 months post surgery, but ultimately resulting in negative pregnancy tests. This was when I decided to go back to Dr. Zolton again to consider IVF. I met with her again last week and it was as though we never missed a beat. She was helpful, warm, and thorough. She explained to me that IVF is probably the next best option for us and felt as though the prognosis is good. We are hopeful. My husband and I plan to undergo IVF with Dr. Zolton in a few months. Fingers crossed!
Describe your experience with your nurse at Reproductive Gynecology & Infertility. (Assigned nurse: Jillian)
The nurses at RGI were all very caring. My coordinator has been great! She is responsive and helpful. There was one instance where we had an issue with medication protocol, I was given incorrect instructions. Luckily I work in equine breeding and I understand timed AI, or I would have probably undergone incorrect treatment protocol. I asked one of the other nurses and she corrected the situation. Otherwise, I’ve had great experiences with the nurses and coordinator.
Describe your experience with Reproductive Gynecology & Infertility.
If the clinic were based solely off the medical staff, I’d give 5 stars. If the clinic were based off the front office staff, I’d give 1 star. There were numerous times that I was given the wrong information for how much I had to pay each day. Numerous times I was given the wrong estimated cost. It came to the point where I didn’t trust the information I was being given by the financial and front office staff. They were very friendly, though.
Describe the costs associated with your care under Jessica Zolton at Reproductive Gynecology & Infertility.
We spent about $3000 give or take on IUI treatment, not including medication costs. I want to say that was per treatment.
Describe Jessica Zolton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Gynecology & Infertility.
Dr. Zolton recommended single embryo transfer. I don’t have any specific comments or concerns.
What specific things went wrong at Reproductive Gynecology & Infertility?
  • Provided conflicting information
Describe the specific things that went wrong at Reproductive Gynecology & Infertility.
Like I said, the only issues was the financial information. I was told to pay $600 or so a few times that I only owed $200, and visa versa. Luckily I questioned and checked these things or I think they would have taken my payment. I was also told to take my oral meds at two different times from two different nurses.
10
Doctor
Jessica Zolton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Reproductive Gynecology & Infertility
Akron
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
0
NPS
0
Age 29
2 IUI
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
There were few things I liked about seeing Dr. Zolton. One of the things I did like about her however, was that she explained really well what she was doing with her ultrasounds, what she was seeing and would even show me most of the time...She definitely does not make my care feel personalized or my concerns feel valid.
I have few positives to say about RGI. They are nearly impossible to get ahold of if you’re calling, so for a new patient that’s a problem. Don’t expect a response until the next day. If you’re established, basically the only way you’ll get ahold of anyone is through text which I find a little ridiculous especially when they’re texting you about certain results...The nursing staff at the Canfield location are incredible. They are all very friendly. The nursing staff at the Akron location are less personable but still nice.
How was your experience with Jessica Zolton at Reproductive Gynecology & Infertility?
There were few things I liked about seeing Dr. Zolton. One of the things I did like about her however, was that she explained really well what she was doing with her ultrasounds, what she was seeing and would even show me most of the time. She also better told me what I should be doing post IUI to optimize my chances than the other doctor I saw at the same clinic. I did not like that she never took my concerns into consideration. When I asked for the treatment my OBGYN told me I needed and was the reason she sent me to RGI I was told that it wouldn’t make a difference without anything to back up her statement. She definitely does not make my care feel personalized or my concerns feel valid.
What's one piece of advice would you give a prospective patient of Jessica Zolton at Reproductive Gynecology & Infertility?
Find a different practice.
During treatment, were you treated like a number or a human with Jessica Zolton at Reproductive Gynecology & Infertility?
Both doctors I’ve seen at RGI seem to not treat based on personal needs, but rather a blanket treatment to all patients. No concerns I voiced were/are taken seriously but rather brushed off because they only provide treatment one way.
Describe the protocols Jessica Zolton used in your cycles at Reproductive Gynecology & Infertility and their degree of success.
The protocol was never really voiced to me by Dr. Zolton. I started with another doctor who pretty much told me IVF was my only option and then was switched to Dr. Zolton’s care without notice and she just continued my IUI. Each cycle I started on 50mg of Clomid for five days and then once my follicles were appropriate sizes I would use a 250mcg Ovidrel injection. I was never told why these doses or medications specifically and nothing has changed since I started treatment there. My first IUI failed. My second IUI resulted in a chemical pregnancy.
Describe your experience with your nurse at Reproductive Gynecology & Infertility.
The primary nurse assigned to me I have never met. We have spoken strictly through text and two phone calls. I’m not sure how but she was under the impression I was being seen by a different doctor within the practice so was discussing all of my outside lab results and questions with the wrong doctor. Other than that my primary nurse is very friendly. The nursing staff at the Canfield location are incredible. They are all very friendly. The nursing staff at the Akron location are less personable but still nice.
Describe your experience with Reproductive Gynecology & Infertility.
I have few positives to say about RGI. They are nearly impossible to get ahold of if you’re calling, so for a new patient that’s a problem. Don’t expect a response until the next day. If you’re established, basically the only way you’ll get ahold of anyone is through text which I find a little ridiculous especially when they’re texting you about certain results. I also recommend being very educated on what your insurance covers regarding your treatment. If you’re unsure call your insurance and do not leave it up to the billing staff to help you. I had services that were covered and that I told them were covered and they refused to bill those services for three months because they didn’t think they were (they are). If you feel you need a different treatment you really need to advocate for yourself, which I feel like isn’t good patient care personally. They also make large changes to the practice and give no notice to the patients. The Canfield location used to be open until 4pm on Monday, Wednesday and Friday. They now only schedule morning appointments, which is very hard to work with when you have a job. I was not given a heads up about the change in the hours. In addition the doctor I initially established care with stopped seeing patients at the Canfield location. They just started scheduling me with a different doctor without any heads up or anything being said about it at any point in time. I had to figure out on my own that I wouldn’t be seen by my original doctor any longer. The best thing about them is the nursing staff at Canfield. They are very friendly and very positive.
Describe the costs associated with your care under Jessica Zolton at Reproductive Gynecology & Infertility.
Out of pocket costs for ultrasounds are $300 each and the out of pocket costs for IUI is $600 each. I get Clomid through my normal pharmacy which is roughly $20 for 50mg for 5 days. They send prescriptions for injections to Mandell’s pharmacy where I get Ovidrel. With no insurance that costs me $107 total. At minimum I get two ultrasounds each cycle so the total cost is about $1,300 per cycle for IUI.
What specific things went wrong at Reproductive Gynecology & Infertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Reproductive Gynecology & Infertility.
For my first IUI I had to go to a different location which is an hour away from where I live. I was told that it would be fine to collect my husbands semen sample at home and bring it with me to my appointment so he didn’t have to go. I was also told semen has roughly an hour before cells start dying after it’s collected so I had little room to work with. When I got to my appointment at a location I have never been to roughly 50 minutes after collection I asked the girl at the desk if I give her the semen sample and she told me no to have a seat and someone will be out to collect it from me. I sat there for about 45 minutes and no one came out when I saw another girl come in to drop off her partners sample and the girl at the front desk directed her to another room. After I saw that I asked if I should take my husbands sample there and she said I could but I had to wait for the other girl to be finished which was another 10-15 minutes so by time I gave them my husbands sample it was two hours old and half of the sperm had died off. I was offered no apology or explanation for why this happened and wasted a lot of money for their lack of communication.
0
Doctor
Jessica Zolton
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Reproductive Gynecology & Infertility
Canfield
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Diminished Ovarian Reserve
Income $200K - $499K
Business Executive
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Jessica Zolton has a] calm demeanor and ability to answer all of our questions set us at ease as we headed into our IVF cycle...very professional, kind and easy to talk to...had me do max dose protocol for my IVF injections to give my body the best chance at creating enough eggs for egg retrieval...able to retrieve 2 eggs during my retrieval...always able to ask many questions that she always took the time to answer
[Reproductive Gynecology & Infertility are] there to support you on this journey and want the best end result for all patients...care coordinator is there to help guide you through every step...everyone was so wonderful, caring and easy to work with...spent around $23k...Ashley was amazing, I cannot say enough wonderful things about her. Very communicative, always answered our question, listened to our concerns
How was your experience with Jessica Zolton at Reproductive Gynecology & Infertility?
I started out at RGI with a different Dr That Dr. did three IUI's with my partner and I and then left the practice. I was devasted and nervous to switch over to a new Dr since we had become comfortable with the first Dr we worked with. I was pleasantly surprised to find I clicked with Dr. Zolton more than the previous Dr. Her calm demeanor and ability to answer all of our questions set us at ease as we headed into our IVF cycle.
During treatment, were you treated like a number or a human with Jessica Zolton at Reproductive Gynecology & Infertility?
Dr. Zolton was very professional, kind and easy to talk to. She was very knowledgeable and kept us very informed every step of the way. Our appointments never felt rushed, and we were always able to ask many questions that she always took the time to answer and never rushed us out the door.
Describe the protocols Jessica Zolton used in your cycles at Reproductive Gynecology & Infertility and their degree of success.
Dr. Zolton had me do max dose protocol for my IVF injections to give my body the best chance at creating enough eggs for egg retrieval. Glad she did because she was only able to retrieve 2 eggs during my retrieval. One resulted in an embryo, and I am now thankfully 19 weeks pregnant.
Describe your experience with your nurse at Reproductive Gynecology & Infertility. (Assigned nurse: Ashley )
Ashley was amazing, I cannot say enough wonderful things about her. Very communicative, always answered our questions, listened to our concerns, and was there for me when our IUI's failed. Truly an angel of a human and I'm so grateful. Any time I was a whack and freaking out, she always calmed me down and listened without judgement.
Describe your experience with Reproductive Gynecology & Infertility.
If you're a new patient, seeking fertility treatments with RGI, I would suggest to go in with an open mind, heart and a list of questions to ask. They're there to support you on this journey and want the best end result for all patients. If you're going in to do an IVF cycle, ask all the questions, it's daunting at first and a lot of information is thrown your way. Your care coordinator is there to help guide you through every step. I dealt with many nurses and staff at RGI while going through all the steps of my care and everyone was so wonderful, caring and easy to work with. You can tell they truly want the best for their patients.
Describe the costs associated with your care under Jessica Zolton at Reproductive Gynecology & Infertility.
IVF isn't cheap, we spent around $23k
What specific things went wrong at Reproductive Gynecology & Infertility?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Reproductive Gynecology & Infertility.
Only small issue was getting my chart sent to my new care providers once I graduated from RGI. I had to reach out a few times to make sure the chart was sent.
10
Doctor
Jessica Zolton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Gynecology & Infertility
Canfield
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 33 - 34
1 IUI
3 IVF
Diminished Ovarian Reserve
Male Factor
Income $200K - $499K
Sales Representative
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Zolton got to know us and always demonstrated sincere care when working with us...didn’t see Dr. Zolton at every appointment...was always available via my dedicated patient care contact... one cycle of IUI with letrozole and trigger shot and 3 rounds of egg retrievals with Menopur, Gonal-f, and Cetrotide and Lupron trigger shot
[Reproductive Gynecology & Infertility] is very efficient with scheduling which means you won’t always see your doctor directly but I didn’t mind because it kept everything moving along quickly...Emily was absolutely amazing and communicated with me like she was a best friend...was informative and encouraging and always relayed information/follow up guidance from the doctor to me very promptly
How was your experience with Jessica Zolton at Reproductive Gynecology & Infertility?
Although I didn’t see Dr. Zolton at every appointment, she was always available via my dedicated patient care contact. One cycle my eggs weren’t responding as desired and she called me directly to discuss potential options. She was thorough and caring.
What's one piece of advice would you give a prospective patient of Jessica Zolton at Reproductive Gynecology & Infertility?
Utilize your dedicated patient care person for continuous communication. They are always available via text which was very helpful and would run any questions by the doctor for a very timely response.
During treatment, were you treated like a number or a human with Jessica Zolton at Reproductive Gynecology & Infertility?
Dr. Zolton got to know us and always demonstrated sincere care when working with us.
Describe the protocols Jessica Zolton used in your cycles at Reproductive Gynecology & Infertility and their degree of success.
I had straight forward procedures… one cycle of IUI with letrozole and trigger shot and 3 rounds of egg retrievals with Menopur, Gonal-f, and Cetrotide and Lupron trigger shot. Progesterone in oil and estradiol and baby aspirin for transfer prep.
Describe your experience with your nurse at Reproductive Gynecology & Infertility. (Assigned nurse: Emily)
Emily was absolutely amazing and communicated with me like she was a best friend. She was informative and encouraging and always relayed information/follow up guidance from the doctor to me very promptly. I always knew I could reach out to her at any time for anything. She was so caring and seemed genuinely invested in our journey.
Describe your experience with Reproductive Gynecology & Infertility.
The clinic is very efficient with scheduling which means you won’t always see your doctor directly but I didn’t mind because it kept everything moving along quickly. Your doctor will always review everything to make the ultimate decision on next steps.
Describe the costs associated with your care under Jessica Zolton at Reproductive Gynecology & Infertility.
I went through my insurance, Progyny, for IVF. Paid ~3K out of pocket, including one IUI. $600 annually to store embryos.
Describe Jessica Zolton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Gynecology & Infertility.
My insurance would only transfer one embryo at a time.
10
Doctor
Jessica Zolton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Gynecology & Infertility
Canfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5