John Gililland

Rated 7.8
Strongly recommend: 55%Neutral: 25%Don't recommend: 20%7.8
55% strongly recommend
41 reviews
Humanity
8.5
8.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.7
6.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Arizona
Residency
Arizona Health Sci Ctr
Fellowship
Walter Reed

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone

41 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
2
Age 27
Anovulation
PCOS
Unexplained
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
1 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Gililland is soft spoken and sensitive, he listened to my concerns, explained results and my treatment plan very clearly...for the most part I felt he was aware of me...strongly encouraged me to try a few rounds of IUIs before I went to IVF. This is something I did not feel was a priority to me and I did not see the benefit in my situation. I had to strongly advocate for myself and he listened to my opinion and respected what I wanted.
[Reproductive Care Center] was not organized...showed up to an important appointment only to be told upon check in that my doctor was out on leave indefinitely and I was now in the care of a new doctor who I had never met before...no warning or choice in which doctor I was switched to...billing office gave me prices...a few days later they had said they increased the prices and wouldn’t honor what I was originally told.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gililland is soft spoken and sensitive, he listened to my concerns, explained results and my treatment plan very clearly. He didn’t make himself as available to me as my other fertility doctor, but for the most part I felt he was aware of me.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Stay on top of your own records, be prepared to advocate for yourself.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gililland never rushed me and listened to my concerns. Sometimes his office would lose my info or fail to inform me when Dr. Gilliland was out of the office and I was transferred to another doctor.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
Dr. Gililland very strongly encouraged me to try a few rounds of IUIs before I went to IVF. This is something I did not feel was a priority to me and I did not see the benefit in my situation. I had to strongly advocate for myself and he listened to my opinion and respected what I wanted.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
The communication was not as smooth as I would have liked. I often times felt like I had to reexplain things and stay on top of things like labs and results myself. They were always kind and considerate, just not as organized as I would have liked.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The clinic was not organized. I once showed up to an important appointment only to be told upon check in that my doctor was out on leave indefinitely and I was now in the care of a new doctor who I had never met before. I had no warning or choice in which doctor I was switched to. This was very frustrating to me. Communication was very poor. The billing office gave me prices at an appointment and when I called a few days later they had said they increased the prices and wouldn’t honor what I was originally told.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
IVF prices were slightly above my other reproductive clinic. I was given prices at one point and when I chose the package I wanted I was informed prices had increased.
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
See previous info about when my doctor was suddenly on leave indefinitely with no warning.
8
Doctor
John Gililland
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
2
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
6
Age 26 - 27
2 IUI
1 IVF
1 Egg Freezing
Endometriosis
Unexplained
European
Income $50K - $99K
1st of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Gililland was very involved in patient care. He was also interested in the new procedures. He did not listen to the patient super well but was also good at making sure the patient had the time to have all their questions answered...We did 2 IUI’s first to try to get pregnant less invasively. He recommended 3 but I pushed to switch to IVF. Both IUI’s were negative. We then moved to an egg retrieval and a fresh transfer.
[cost of RCC] Our IUI’s were around 2,000 dollars. For our retrieval we were kinda his experimental patients so we paid less than 6,000 for retrieval but that is not the norm. Transfers were around 3,500. Once those costs were paid though there weren’t a lot of other bills after. The upfront cost covered most if not all procedures....When Dr Gililland suddenly left it caused a lot of problems for the clinic. I was not even informed that my doctor was gone and was given conflicting information about the situation
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr Gililland was very involved in patient care. He was also interested in the new procedures. He did not listen to the patient super well but was also good at making sure the patient had the time to have all their questions answered.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Don’t plan to transfer one embryo unless you are very far in the process.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
It was a small clinic so everyone there new who we were and would ask about our lives and follow up. Dr Gililland performed many of the ultrasounds personally and followed up regularly.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
We did 2 IUI’s first to try to get pregnant less invasively. He recommended 3 but I pushed to switch to IVF. Both IUI’s were negative. We then moved to an egg retrieval and a fresh transfer. It was negative. We then did a frozen transfer which was also negative. He scheduled an ERA to see if I could be pre or post receptive but suddenly left the clinic before it could be completed.
Describe your experience with your nurse at Reproductive Care Center (Boston IVF Network Clinic). (Assigned nurse: Two nurses, Heather and Amy)
The nursing staff was probably my favorite part of this clinic. Heather especially was so on top of everything but also so caring! The Medical assistant Cassie was also great!
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
Strengths are that they are kind and treat you like a person. Weaknesses are that they don’t seem to be as current with some of their procedures and they answer to the bigger clinic in Sandy, UT which seemed to cause tension at times.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
Our IUI’s were around 2,000 dollars. For our retrieval we were kinda his experimental patients so we paid less than 6,000 for retrieval but that is not the norm. Transfers were around 3,500. Once those costs were paid though there weren’t a lot of other bills after. The upfront cost covered most if not all procedures.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
eSET is what he strongly pushed especially early on.
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
When Dr Gililland suddenly left it caused a lot of problems for the clinic. I was not even informed that my doctor was gone and was given conflicting information about the situation. I did not know that another doctor was going to be doing my ERA procedure until I was half naked and he walked into the room to do it. After that we planned to do another FET and paid for the cycle. Then we were told that the new doctor hadn’t gotten a good enough sample from my ERA to process so we would have to do that entire cycle and procedure again. This was around the time we realized (still weren’t told) that Dr. Gililland wouldn’t be returning. We moved clinics. When we tried to get the money back that we paid for our cancelled fet no one would respond to our calls and we didn’t get any of the money back even though it was because they messed up that we weren’t able to transfer.
8
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
10
Age 23
4 Fertility Medications
Anovulation
Male Factor
PCOS
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
First he [John Gililland] did all the testing to see what was wrong with us since we didn’t really know. We did a semen analysis, an HSG, and bloodwork and an ultrasound. He sent my husband to a great doctor after his not so great semen analysis where he was diagnosed with a varicocele and it was removed. Dr. Gililland then diagnosed me with PCOS but I really like the way he describes it because it gives me a lot of hope. He just says I have a little trouble ovulating but with help I should be fine. We have done two cycles of letrozole and did a trigger shot with one so far and they have not been successful yet. We are going to reevaluate my husbands sperm after his operation and then maybe do another round before starting IUI.
The initial consultation [Reproductive Care Center] takes about a month so schedule ASAP! That’s the only thing that has taken a lot of time. Everything else has been very quick. The clinic has been so thorough and does a great job addressing our concerns and helping us with what we need...It is expensive but that’s how fertility treatments are! It’s hard because my insurance doesn’t cover anything. 6 months of visits was about 900 dollars if I remember right
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He has been so amazing with us. Always so concerned for my well being during visits. He also listens to all of my concerns and responds to them. He also helps us to know which next steps would be best for our situation.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Make an appointment now!
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He has been so kind. He is always concerned about if I am comfortable during treatments. He really wants us to succeed.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
First he did all the testing to see what was wrong with us since we didn’t really know. We did a semen analysis, an HSG, and bloodwork and an ultrasound. He sent my husband to a great doctor after his not so great semen analysis where he was diagnosed with a varicocele and it was removed. Dr. Gililland then diagnosed me with PCOS but I really like the way he describes it because it gives me a lot of hope. He just says I have a little trouble ovulating but with help I should be fine. We have done two cycles of letrozole and did a trigger shot with one so far and they have not been successful yet. We are going to reevaluate my husbands sperm after his operation and then maybe do another round before starting IUI.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
Helpful and hopeful! I have had many questions answered by them and they have given me so much hope that treatments will work and everything will be fine.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The initial consultation takes about a month so schedule ASAP! That’s the only thing that has taken a lot of time. Everything else has been very quick. The clinic has been so thorough and does a great job addressing our concerns and helping us with what we need.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
It is expensive but that’s how fertility treatments are! It’s hard because my insurance doesn’t cover anything. 6 months of visits was about 900 dollars if I remember right
10
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
10
Age 30
2 IUI
Unexplained
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Giliand was completely up on our charts recognized it had been a while and that we were ready to move forward to figure out our treatment plan. THAT appointment was the comfort my husband needed and I am so grateful he felt that as it helped us keep moving forward to testing and treatment the last 9 months!...Since we are in the unexplained category, we decided to try 3 months with oral medication to help improve ovulation as we had not been tracking ovulation in the past. This was a good stepping stone and light way to start our infertility journey. The 4th month we did the oral medication and an IUI, which was unsuccessful. Ou
This clinic [Reproductive Care Center] has brought us so much hope, comfort and knowledge in our infertility journey. We wouldn't be in this process without their amazing clinic. We are so grateful to have such a great time helping us reach our goals to grow our family...Our original plan included 3 IUI's before thinking about IVF...For our 3rd IUI cycle, we started injections along with the oral medication...Most of our experiences with the nursing team at both the Clearfield and Sandy offices have been amazing. We had one cycle that a nurse we saw when we went in for an ultrasound gave us terrible feedback and hope to say the least. We ended up cancelling that cycle. Obviously being frustrated after that, our clinic knows we will not see that nurse again. Every other team member has been great. Informative, professional, helpful and gives us the hope we need throughout this journey!
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Giliand was very upfront and respectful of our situation. We had just gotten married 3 months to our consultation and actually did not start taking oral medications and tracking ovulation for 13 months after our consultation. When we went back in after those 13 months for our testing (it took that much time to let my husband come to terms with possibly having confirmation he couldn't have babies as he had always been told) it was as if our consultation was the month before. Dr. Giliand was completely up on our charts recognized it had been a while and that we were ready to move forward to figure out our treatment plan. THAT appointment was the comfort my husband needed and I am so grateful he felt that as it helped us keep moving forward to testing and treatment the last 9 months!
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Be completely open to all possibilities. Dr. Giliand is reaching for the same goal you are, for you to conceive! Ask questions, as many questions as you have (even uncomfortable ones like my husband asking the best positions to help our chances!)
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Giliand was very professional and comforting from the first time we sat down with him. We originally scheduled a consultation based on my husband always being told he would never be able to have children. You can imagine our excitement being put in the "unexplained infertility" category after him thinking that most of his life!
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
Since we are in the unexplained category, we decided to try 3 months with oral medication to help improve ovulation as we had not been tracking ovulation in the past. This was a good stepping stone and light way to start our infertility journey. The 4th month we did the oral medication and an IUI, which was unsuccessful. Our original plan included 3 IUI's before thinking about IVF as he was pretty confident we shouldnt need IVF. For our 3rd IUI cycle, we started injections along with the oral medication. Fingers crossed as we go in for our 3rd IUI within the next week or so. As we dont want to completely burn through insurance coverage with IUI's ans ultrasounds, we will move to IVF if we don't get our lucky, 3rd times a charm IUI positive!
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
Most of our experiences with the nursing team at both the Clearfield and Sandy offices have been amazing. We had one cycle that a nurse we saw when we went in for an ultrasound gave us terrible feedback and hope to say the least. We ended up cancelling that cycle. Obviously being frustrated after that, our clinic knows we will not see that nurse again. Every other team member has been great. Informative, professional, helpful and gives us the hope we need throughout this journey!
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
This clinic has brought us so much hope, comfort and knowledge in our infertility journey. We wouldn't be in this process without their amazing clinic. We are so grateful to have such a great time helping us reach our goals to grow our family and give our fur babies a sibling!♡
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
It's always so crazy to me insurance costs are always more than out of pocket. Our IUI out of pocket cost was $510 while they billed our insurance about $830. We dont quite have IVF costs as we are doing one more IUI cycle before an IVF consultation for costs and to determine a plan with our doctor.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
We have not yet had IVF consultation in depth. No feedback on transfers just yet!
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
The cycle after our first unsuccessful IUI, we were obviously heart broken and eager to keep moving forward. I didn't ovulate as I normally do on my own so went in for an ultrasound. I was told to wait a few days and come back for another ultrasound to see if my follicleshad grown and would be ready to br triggered. (I was taking oral medication at this time) I was then informed at the next appointment my follicles had not changed so we still could not do the trigger shot. We were told we could cancel the cycle or keep throwing more money at this cycle and try to do injections for the next 2 days and see if anything changed. Frustrated that my cycle probably could have been saved 2 days before when I originally went in, we opted to cancel the cycle right then and there. I was already super stressed I didnt ovualteand that 2 day wait about killed me. There was really no comfort we were given as this was really the first month we had reached out needing the extra help to make this cycle THE cycle. My clinic knows I will NOT see this nurse again. It caught us completely off guard because none of the other nurses would have had this conversation with us or handled our appointment this way. One bad visit in almost 2 years of working with this office isn't a bad ratio. We just found what does and doesnt work for us. And now the 2 nurses we work more with now are great so we are thankful for that!
8
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 27 - 28
2 Fertility Medications
Endometriosis
Male Factor
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
The first time my husband and I went in for a consultation I was very nervous. Dr. Gililland could tell and was there to reassure me that he would do everything to get me pregnant. We did lots of testing and blood work and were set to do IUI my next cycle. I went in for an ultrasound the start of my next cycle and they found an endometromia.... Dr. Gililland decided the next best thing would be surgery to remove my endometromia. I agreed and we proceeded. While I was very disappointed and was super excited to try IUI
The nursing staff and RCC has always been very nice and easy to work with. The only complaint I have is it's hard to get a hold of them when I have a question. I understand they are busy but when it takes more then 24 hours on regular work days it gets a little frustrating. They are however awesome when I go in. Very understanding and explain what they are doing very well.... The most frustrating thing for me is I never get a bill.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
The first time my husband and I went in for a consultation I was very nervous. Dr. Gililland could tell and was there to reassure me that he would do everything to get me pregnant. We did lots of testing and blood work and were set to do IUI my next cycle. I went in for an ultrasound the start of my next cycle and they found an endometromia. Of course not the news I wanted but what I got. Dr. Gililland decided the next best thing would be surgery to remove my endometromia. I agreed and we proceeded. While I was very disappointed and was super excited to try IUI I knew this was the best think for me. He did the surgery and found a lot more then he was expecting but was able to get it all out. I had some complications after and dr. Gililland worked through them with me never dismissing me and always there to help with my concerns. He even called me from his home phone to make sure I was doing okay. We are now starting to do testing and things to get ready for IVF. I would recommend Dr. Gililland
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Be open to what he has to say and make sure to ask as many questions as you have. He gives very detailed answers and will give you all the information you need.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gililland has been an amazing doctor and treats me like human instead of a numberq. He is very caring and cares about everything my husband and I are going through. He makes sure to always answer my questions and he is always there calm my concerns. He makes it a point to talk about other things and get to know us at every appointment.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
The first treatment I did was femara (a pill like clomid). It didn't give the results we wanted, so we did further testing. The next thing we were going to try was IUI, however the nurse found an endometromia and so surgery was the next thing we did to remove the endometrioma. And finally we are currently working towards IVF. Hoping that it gives successful results.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
The nursing staff and RCC has always been very nice and easy to work with. The only complaint I have is it's hard to get a hold of them when I have a question. I understand they are busy but when it takes more then 24 hours on regular work days it gets a little frustrating. They are however awesome when I go in. Very understanding and explain what they are doing very well.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The overall clinic is pretty good. The most frustrating thing for me is I never get a bill. They just tell me each appointment how much money I owe. I don't know exactly what I'm paying for. I am the type of person who likes to see what I'm paying for. Other then that the front desk is great at getting me in when it's convenient for me and the location of the clinic is easy to get to.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
The costs differ for sure but they are the best prices I have found. Testing, ultrasounds, and blood work cost about $1000. When we do IVF we will be paying around $9000 for one round.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
The first time Dr. Gililland told me he did eSET it was very hard for me to hear. I was hoping to transfer more embryos and hopefully have a higher chance of getting pregnant. I am now on board with it and understand his logic.
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
I had a chest x ray done and i called multiple times to get the results but I couldn't get a hold of anyone and they wouldn't return my messages. Dr. Gililland made sure to call me and talk me through the results after he was done with his surgeries. I just wish the nursing staff and been more responsive and at least kept me in the loop.
10
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
0
NPS
0
Age 22 - 24
Anovulation
Income $0 - $49K
Accountant
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I asked if I could transfer more than one embryo with IVF. He [Dr. John Gililland] said no. I asked well isn’t it my choice as the patient. He said no... well I mean yeah it is. And that’s where he proceeded to laugh in my face and make me feel stupid. Then, quickly off to billing! I wish he would tactfully explain all the reasons he advised only one embryo... Low dose femara with gonal f injections and times intercourse. Pregnant with a miscarriage. Same doses for second cycle. Not pregnant. Third high dose of injectables and femara and iui Not pregnant. Femara and iui not pregnant.
Most of the time when we show up on time we are waiting for a lot longer than normal [at RRC-Clearfield]. The nurses are really great to work with especially over the phone. It may take them a little bit to call you back, but they do return your call. The last time I went there I was out in the waiting room and one of the girls by the front desk was very obnoxious and gossiping. It felt very unprofessional.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
I had a miscarriage with the first treatment. Understandable that things happen. But when I went in for a follow after I had passed everything I felt very heartbroken and was hoping to feel some comfort from the staff. Nope. Nothing. I was called into the back, had my blood drawn, and the nurse said “K, you know what to do.” Meaning strip from the waist down to do an ultrasound. Umm yeah. Very unprofessional. I was so mad. The last 3 appointments with Dr. G he has rushed me to billing without first wanting to answer all my questions. We were VERY discouraged after he required me to get ANOTHER hysteroscopy surgery before doing IVF after the fact I just had it done 6 months prior which also included laparoscopic surgery. Then telling us he won’t let me do IVF at all until he does the surgery. We feel like he is in it for the money. I will never go back to RCC. I don’t like a doctor laughing in my face for honest questions I have.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Don’t let him get up and send you away until you have all your questions answered. Know your rights as a patient.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
After each consultation with the doctor I was rushed into billing. Then finding out I would have to wait for few months to get into the next batch of people before doing IVF. It wasn’t just a personal journey, and my own timing. it felt like I had to be on a schedule with tons of other people to make it worth his time.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
First cycle. Low dose femara with gonal f injections and times intercourse. Pregnant with a miscarriage. Same doses for second cycle. Not pregnant. Third high dose of injectables and femara and iui Not pregnant. Femara and iui not pregnant.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
I loved Amy and heather very much! They were very compassionate toward me and my husband. They answered all my questions and stayed to explain things until I understood. One nurse I don’t know her name was the one that said “you know what to do” after my miscarriage. I really don’t like her. She’s not very personable.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
Most of the time when we show up on time we are waiting for a lot longer than normal. The nurses are really great to work with especially over the phone. It may take them a little bit to call you back, but they do return your call. The last time I went there I was out in the waiting room and one of the girls by the front desk was very obnoxious and gossiping. It felt very unprofessional.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
HSG $300 SHG $300 in office hysteroscopy $400 consult $200 Ultrasounds $250 injections $400-$600
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
I asked if I could transfer more than one embryo with IVF. He said no. I asked well isn’t it my choice as the patient. He said no... well I mean yeah it is. And that’s where he proceeded to laugh in my face and make me feel stupid. Then, quickly off to billing! I wish he would tactfully explain all the reasons he advised only one embryo
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
When I had my miscarriage they said for me to come in and get a prescription for Percocet. I drove the hour to the clinic to receive it and they said they could not give it to me because the doctor was not there to write the prescription. I had to pass the miscarriage with only Tylenol they could give me. It was a very painful experience. They would also forget to call in a prescription for some Thyroid medicine that they had me on.
0
Doctor
John Gililland
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 30
1 IUI
Unexplained
European
Income $50K - $99K
Teacher
1st of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Gililland] did not do my IUI. A nurse who said she was new to the clinic did. I don’t doubt she had some skill it’s just not super reassuring when the doctor is t even there. I had some questions and was doing a cycle one month and I came in for an appointment and things didn’t look well according to him but heck let’s try it anyways was basically his response...I felt like he didn’t take anything personal into account.
They would not get back to me and [didn't] have a online communication option. I had to call and play phone tag every time...Not a good facility. Office space turned clinic so had to go through offices to get to exam rooms. Very small waiting room. If there are two couples waiting you’re literally sitting right next to each other. Very little privacy for you and your partner.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He did not do my IUI. A nurse who said she was new to the clinic did. I don’t doubt she had some skill it’s just not super reassuring when the doctor is t even there. I had some questions and was doing a cycle one month and I came in for an appointment and things didn’t look well according to him but heck let’s try it anyways was basically his response. I opted to finish that IUI since we were there but proceeded to call and get an appointment at a new clinic.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
See other doctors and if driving is a hold up it’s going to be worth it to drive in the long run.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He was very unprofessional and could not remember anything about our case from visit to visit. The office is in a weird set up where you walk through peoples offices to get to the exam room. He didn’t give us an options or explain things just tried to ouch $90 male vitamins to my husband that he needed to take to improve his sperm.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
I felt like he didn’t take anything personal into account. The plan he had was what he would do to any person who walked in his door. For the IUI they did no scans to see how I was progressing just take these meds and then an ovulation at home test and then came in 36 hrs later. It just seemed very much like they didn’t use the technology we had to see if this was even a good chance. Then the following cycle we were doing an IUI but just meds abs they had me come in for a scan to see how I was even though all I was doing that time was times intercourse. It just seemed really confusing to me and unprofessional. When I tried to ask questions I could never speak to him or a nurse that was familiar with my chart.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
This was a few years ago so I don’t recall who I worked with. They didn’t seem to know much and always deflated to talking to the dr when I had a question.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
Not a good facility. Office space turned clinic so had to go through offices to get to exam rooms. Very small waiting room. If there are two couples waiting you’re literally sitting right next to each other. Very little privacy for you and your partner.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
I can’t recall. I know they were similar to other clinic locally. 2-4K IUI with meds 12-15k egg retrial with meds.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
We did not get that far with this doctor. No opinion.
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to call with results
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
They would not get back to me and did. It have a online communication option. I had to call and play phone tag every time. They do not print receipts when you pay for procedures. I had to ask for them to be printed each time. To get my paperwork or to look at testing I had to request it and it was printed for me. It was 2018 so it seems interesting I wouldn’t be able to get a digital copy.
0
Doctor
John Gililland
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
7
NPS
8
Age 25
4 IUI
Anovulation
PCOS
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr. Gilliland did first assessments & an interview type appointment and I felt that he had a clear view of what our issues were and what tests and treatments would benefit those. He did our first iui and popped his head in to say hi and good luck for the other 3. He did seem like he puts most of his face to face time towards IVF patients...I always felt like dr. Gilliland and his staff were willing to answer every question I had even when I knew they were busy. They were really good at returning calls and being flexible with scheduling
Great all around teamwork. Reception/scheduling is super accommodating. Nurses [at RRC] communicate for Dr Gilliland but he himself often does not do treatment every month. We always had a short wait time in the lobby. They always have pads, tampons, wipes so that you can actually get cleaned up after your scan/procedure. They put fuzzy socks on the stirrups so it didn't feel as cold...For all the medication plus Dr Gillilands cost, each IUI cost around 1200.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gilliland did first assessments & an interview type appointment and I felt that he had a clear view of what our issues were and what tests and treatments would benefit those. He did our first iui and popped his head in to say hi and good luck for the other 3. He did seem like he puts most of his face to face time towards IVF patients.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
If you want to see him specifically, just tell the scheduler and they will accommodate you. You just won't have as many options for times. Take advantage of the nurses knowledge
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
I always felt like dr. Gilliland and his staff were willing to answer every question I had even when I knew they were busy. They were really good at returning calls and being flexible with scheduling
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
Because I had diagnosed PCOS and was very irregular with my periods, we started first with three months of femara and timed intercourse. On the third month he added in injectable gonadotropins due to the fact that I was not yet pregnant but was having some follicle growth on my scans. He discussed that we could continue this conservative treatment for as long as we wanted to, but his recommendation after 3 cycles of this was to move to IUI. The next four Cycles we did femara, the injectables, twice monthly scanning, and IUI. During my treatments I never had a positive pregnancy test
Describe your experience with your nurse at Reproductive Care Center (Boston IVF Network Clinic). (Assigned nurse: Heather)
Every nurse we talked to here was super compassionate, but also direct and realistic about outcomes and statistics. They are amazing at returning phone calls quickly and at answering any questions we had
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
Great all around teamwork. Reception/scheduling is super accommodating. Nurses communicate for Dr Gilliland but he himself often does not do treatment every month. We always had a short wait time in the lobby. They always have pads, tampons, wipes so that you can actually get cleaned up after your scan/procedure. They put fuzzy socks on the stirrups so it didn't feel as cold
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
For all the medication plus Dr Gillilands cost, each IUI cost around 1200.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
Na
7
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
2
NPS
6
Age 29
1 IUI
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
I have only actually met with Dr. G[ililland] once, during the consult. The rest of the time my care was monitored by nurses. My husband and I had heard that he was great and so instead of going to the clinic closest to us, we traveled an extra two hours to be under his care. However, he hasn't ever met with us to discuss test results or what my infertility may be stemming from...seemed very knowledgable on paper and the one time we met.
I have never had a nurse or doctor [at Reproductive Care Center] call with test results. I have always had to call them to find the results. Also, they didn't really explain the results and what that means for our fertility plan/journey...The consult was reduced if you had a referring friend. A round of shots cost $497 shipped overnight. My IUI cost 417 out of pocket. Each ultrasound was $250...I have been to all three offices, and all are nice. It seems like they manage to squeeze you in when needed. They work with your insurance. The clinic is comfortable and homey which is nice. I think they sometimes need to print bills and show you what you are being charged for, rather than just telling you a lump sum. I also think that some explanation of how some things work and what to expect. The overall feeling is that they care.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. G seemed very knowledgable on paper and the one time we met. However, I have only ever spent 40 or so minutes with him in the time (5 months) I have been in his care. The one time he passed us in the hall on our way to our IUI and he didn't even say hi or check on us. I feel like my husband and I are the ones in charge of our treatment. We are new to seeking treatment, so we were really hoping for a doctor that could guide us in what is the best course of action for our secondary infertility, but it almost seems like our case is "boring" so not worth his time.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Be vocal. Make sure to write down all of your questions before meeting with the doctor so you make the most of the consult.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
I have only actually met with Dr. G once, during the consult. The rest of the time my care was monitored by nurses. My husband and I had heard that he was great and so instead of going to the clinic closest to us, we traveled an extra two hours to be under his care. However, he hasn't ever met with us to discuss test results or what my infertility may be stemming from.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
When I first met with Dr. G, we have been on Clomid for 6 months. Immediately after our consult we received a semen analysis and egg examination. We started injections (114 mg)and a trigger shot with timed intercourse. It was told that we shouldn't have a problem getting pregnant. The first cycle resulted in a negative test. The second cycle we upped the meds to 132 mg and timed intercourse. The last cycle was increased to 175 mg and I ovulated on my own with IUI. One week later the nurses called to inform me that Dr. G had yet to ask for Progesterone test one week after ovulation. It was suggested I get one done. This cycle has also resulted in a negative test. I am unsure of the rationale, as I was the one who asked to do an IUI. Again, I haven't spoken to Dr. G since the consult so I am not sure why the treatment is the course he went with.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
The nurses were always kind and positive. They were compassionate and the nurse that performed my IUI was very informative. They do take a while to call back, which can be frustrating especially in a time crunch, but I am sure they are busy.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
I have been to all three offices, and all are nice. It seems like they manage to squeeze you in when needed. They work with your insurance. The clinic is comfortable and homey which is nice. I think they sometimes need to print bills and show you what you are being charged for, rather than just telling you a lump sum. I also think that some explanation of how some things work and what to expect. The overall feeling is that they care.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
The consult was reduced if you had a referring friend. A round of shots cost $497 shipped overnight. My IUI cost 417 out of pocket. Each ultrasound was $250
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
I have never had a nurse or doctor call with test results. I have always had to call them to find the results. Also, they didn't really explain the results and what that means for our fertility plan/journey.
2
Doctor
John Gililland
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
1 of 5
6
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
6
NPS
9
Age 27 - 28
3 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Unsuccessful
He [Dr. John Gililland] validated my feelings and showed sympathy for this difficulty we are enduring. He used encouraging words and told me to not lose hope. It felt as though he really cared about my situation and that I wasn't just another patient.... He was extremely kind and polite. He was very soft spoken. He was very thorough when assessing me and my medical history.
The clinic [Reproductive Care Center- Clearfield] is wonderful. The atmosphere is calming and peaceful. The staff are wonderful and competent. They show excellent care. They use up to date equipment. They walk you through the financial aspect of treatments, they try to help you in every way to get the care you need.... It cost us about $1,000 each cycle for medications and a complete IUI. A consultation with him was $50 in person, and $90 on the phone.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He was extremely kind and polite. He was very soft spoken. He was very thorough when assessing me and my medical history. When I first met him he was not what I expected though. He was typing very slowly, making lots of typos and needing to correct them. In the middle of our first appointment his cell phone rang and he answered it right in front of me. It just seemed strange. But overall I left feeling very comfortable and confident in his abilities and his care plan.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Be upfront, and a little bit bold, about your expectations and what you want or need from him and his office. Ask lots of questions.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He validated my feelings and showed sympathy for this difficulty we are enduring. He used encouraging words and told me to not lose hope. It felt as though he really cared about my situation and that I wasn't just another patient.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
I have unexplained secondary Infertility but considering my age, my health, and medical history he didn't see any reason why we couldn't find success. He did a thorough ultrasound to examine my reproductive system and egg supply. He did a full blood panel to check for complications with thyroid, hormones, or other issues. He suspected my follicles weren't stimulating enough. He started me out on the lowest dose of Clomid, along with injections of Gonal-F to increase my follicle quality. Then we did ultrasounds after completion of medications to check for my body's response, and then did an HCG shot. My ovaries and follicles responded well, but we were never successful.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
They were extremely kind. They were always gentle, had wonderful bedside manner, always explained exactly what they were doing and why. I didn't always know what the next step was and sometimes had to ask what needed to be done. Overall though they were very professional and competent while showing compassion and excellent quality care.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The clinic is wonderful. The atmosphere is calming and peaceful. The staff are wonderful and competent. They show excellent care. They use up to date equipment. They walk you through the financial aspect of treatments, they try to help you in every way to get the care you need.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
It cost us about $1,000 each cycle for medications and a complete IUI. A consultation with him was $50 in person, and $90 on the phone.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
N/A
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
I just had one experience when the pharmacy didn't receive my prescription for my medication. I had to call the office and ask them to send it again. They sent it over immediately and I had no further issues.
6
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
6
NPS
8
Age 26 - 28
2 IUI
Male Factor
Tubal Blockage
European
Income $50K - $99K
Sales Representative
2nd of 3 Docs
6 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
I feel like Dr. Gililland is so nice that you can't help but to feel like an actual human when he talks with you each time you are there. He is so calming and has a friendly presence about him.... I don't see Dr. Gililland every time I go in, sometimes i just see a nurse. When i see a new person every time I go in I do start to feel like a number because no one remembers me. I feel I have to explain my situation each time I am in there.
RCC is a lovely and inviting little clinic. The front desk and billing staff are the same every time i go so they are who i see the most and are the only ones i know by name and face (except for the doctor). They are very friendly and helpful.... i do remember the consult was approximately $75 for an hour of the Doctor's time, a semen analysis was approximately $350, and an IUI cycle was just over $400.... The nurses at RCC have all been very nice and helpful when i go in.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
I know Dr. Gililland is very smart and has been doing this a long time. I feel like he follows his heart and his patients heart and does not just follow what he learned in a textbook step by step. I appreciate that he takes the time to listen to your concerns, however, there have been times when i have not felt "heard". After i had told an RE before him and then him that my pain and bleeding kept getting heavier and longer every cycle, it kind of got brushed aside since i've already done every test possible at that clinic without many answers. His suggestion was to move on to IUI. I followed his advice and did 2 IUIs unsuccessfully. I finally decided to talk to a regular OBGYN (not Dr. Gililland) at another clinic for ANOTHER opinion on my pain and bleeding and he suggested surgery, which he then performed, and found stage 4 endometriosis...so bad that my ovaries were completely covered and stuck to my uterine wall...finally, a much clearer answer to my problem! I can't fault Dr. Gililland completely, i was seeing a different RE for almost 2 years at the same clinic until he moved and my care was then transferred to Dr. Gililland, so i know Dr. Gililland was going off of the previous doctor's notes and hadn't done any of my tests himself except for one HSG when the other doctor was my doctor. That is a great story in and of itself: when Dr. Gililland was performing my HSG for the other doctor, he couldn't get the dye through one of my Fallopian tubes and suggested i have surgery to see if there is endometriosis. When my actual doctor at the time saw the images and heard what Dr. Gililland had to say he decided that he wanted me to do another HSG so he could perform it himself and when he did he said he pushed the dye through so hard that he think he cleared that tube of mine that previously looked blocked. At the time, i think i did fault Dr. Gililland a little bit because i didn't now him and thought he was just trying to get me to do an expensive unnecessary surgery when my doctor was able to get it unblocked (little did i or the doctors know that wasn't really the problem), but after going through what i've been through with that 3rd doctor (the OBGYN) i realize Dr. Gililland suspected endometriosis all along and had he been my actual doctor at the time i would've had surgery much sooner, had relief much sooner, and maybe even got pregnant back then. Like i said in the beginning, Dr. Gililland follows his best instincts and i appreciate his willingness to lead by those instincts.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Try to stick with one doctor as much as you can unless you feel deep down that you need another opinion. In my case, my first doctor moved away and it forced me to see Dr. Gililland. In the long run I have been happy about the change, but it did cause some stress feeling like I was starting over. If i would've had the chance and known what i know now, I would've started with Dr. Gililland.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
I feel like Dr. Gililland is so nice that you can't help but to feel like an actual human when he talks with you each time you are there. He is so calming and has a friendly presence about him. That being said, the longer you are being treated at RCC you also can't help but feel like a number. I don't see Dr. Gililland every time I go in, sometimes i just see a nurse. When i see a new person every time I go in I do start to feel like a number because no one remembers me. I feel I have to explain my situation each time I am in there.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
I have done 2 IUIs with Dr. Gililland using Letrozole before the procedure to help ovulate. I never had problems on the medication, i ovulated as i should and the IUIs, although unsuccessful from not knowing i had endometriosis, went smoothly.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
The nurses at RCC have all been very nice and helpful when i go in. I don't think i've had the same one twice, but i have loved them all in person. I have called in a couple times to ask questions like what do i do if this is happening or what does this mean and i have had one nurse on the phone that made me feel pretty stupid for my questions. I try to give the benefit of the doubt and think maybe she didn't know her response came across that way or something, but i hope they do understand that even if they've been asked the same question 20 times in the last month, i've only asked once, i'm new to this situation and scared.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
RCC is a lovely and inviting little clinic. The front desk and billing staff are the same every time i go so they are who i see the most and are the only ones i know by name and face (except for the doctor). They are very friendly and helpful. The billing specialist has helped me immensely when my insurance has been frustrating and confusing and wasn't accepting the way the clinic was billing the diagnostic tests. All but one time there was a very short wait. The one time with a previous doctor that is not there anymore my husband and i had to wait 40+ minutes after our scheduled time to meet with the doctor. All the other times i've been i've gotten pulled out of the waiting room within 5 minutes.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
I've been through so much treatment that i don't remember what everything cost but i do remember the consult was approximately $75 for an hour of the Doctor's time, a semen analysis was approximately $350, and an IUI cycle was just over $400. These prices are all self-pay prices, if your insurance covers anything for infertility then your prices would be better than that. The thing i like about this clinic is i don't recall them charging anything if i needed to come give a blood sample real quick, whereas i was charged a hefty fee at a completely different clinic to give them a urine sample to find out if i was pregnant when i knew for a fact i wasn't and also to give me a shot, which took all of 3 minutes so i like that RCC doesn't charge you for doing nothing.
6
Doctor
John Gililland
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
8
Age 28 - 29
Male Factor
European
Income $0 - $49K
Teacher
3rd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
He [Dr. Gililland] took the time to answer my questions and explain things if I needed more of an explanation. Gave me his personal email if I had other questions....He answers your questions and makes sure you understand. Doesn’t feel like he is in a hurry. Honest and warm bedside manners. He talked about different testing and prices, which I really appreciated. Wanted to change my protocol since the first didn’t work, I really am excited about.
Knowledgeable staff [Reproductive Care Center], tells you the options you have and the pricing up front. It is pretty pricey, but most clinics in Utah are. The nurses are quick to email you back. Took a few weeks to get in to see the doctor. I really like the Clearfield office, didn’t feel as welcomed at the Sandy office.... The staff forgot to have the billing nurse call me to tell me the overall pricing. It didn’t mess up the protocol though, so it was alright.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He answers your questions and makes sure you understand. Doesn’t feel like he is in a hurry. Honest and warm bedside manners. He talked about different testing and prices, which I really appreciated. Wanted to change my protocol since the first didn’t work, I really am excited about.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He took the time to answer my questions and explain things if I needed more of an explanation. Gave me his personal email if I had other questions.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
The doctor I had previously had me on Gonal-F for egg retrieval and a trigger shot of Lupron. I ended with three embryos of good and fair quality. So Dr Gililland wants to change the protocol with a mix of Gonal-F and Menopur and a trigger shot mix of HCG and Lupron. And he left me with options of Embryo Glue that he suggested. Gave us other options if we wanted to do other tests before another IVF cycle.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
Very nice and helpful. Answers my emails when I have questions. Helped me understand protocol.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
Knowledgeable staff, tells you the options you have and the pricing up front. It is pretty pricey, but most clinics in Utah are. The nurses are quick to email you back. Took a few weeks to get in to see the doctor. I really like the Clearfield office, didn’t feel as welcomed at the Sandy office.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
$7,900 fresh transfer, $300 anesthetist fee, $303 hyper stem insurance, $1,900 ICSI, $275 Embryo Glue
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
I was educated that transferring two enhances success a little bit, but multiples is very common. He still left it up to us.
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Provided conflicting information
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
A miscommunication with pricing. The staff forgot to have the billing nurse call me to tell me the overall pricing. It didn’t mess up the protocol though, so it was alright.
9
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Successful
NPS
8
NPS
8
Age 22 - 23
Male Factor
European
Income $50K - $99K
2nd of 3 Docs
4 Fertility Medications With Other Docs
Neutral
Neutral
Successful
I felt comfortable under the care of Doctor Gilliland. He was very nice and answered all of our questions. Although I felt like we were getting answers and having blood work and testing done, we eventually felt we were simply not a good fit for this clinic. ... The only thing I would change is moving at a quicker pace with the process, but maybe we could have communicated that more clearly on our end. Dr Gilliland is kind and honest with the facts about your personal infertility.
The nurses were great at giving information and being available when I called. ... The feeling in this clinic [Reproductive Care Center] was a good feeling. I felt comfortable and welcomed. It is small and feels personal. I felt my privacy and requests were respected. Everything was clean and well kept. I felt costs here were resonable compared to other fertility clinics. They were upfront with costs and conveyed them clearly. ...
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr Gilliland is very nice and attentive. He asked the right questions and listened carefully to our requests. The only thing I would change is moving at a quicker pace with the process, but maybe we could have communicated that more clearly on our end. Dr Gilliland is kind and honest with the facts about your personal infertility.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Be upfront and honest in what exactly you want to be done. Trust his advice but ask plenty of questions, because he will answer them.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
I felt comfortable under the care of Doctor Gilliland. He was very nice and answered all of our questions. Although I felt like we were getting answers and having blood work and testing done, we eventually felt we were simply not a good fit for this clinic. The staff was very nice, we just needed more initiative to be taken to move us forward at a quicker pace.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
Dr Gilliland had me taking bromocriptine and listened to my request when I told him it made me feel sick, so he took me off of it. He helped to diagnose my husband with male- factor infertility and had us see a urologist. He gave us options for how to treat our specific situation, I appreciated that.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
The nurses were great at giving information and being available when I called.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The feeling in this clinic was a good feeling. I felt comfortable and welcomed. It is small and feels personal. I felt my privacy and requests were respected. Everything was clean and well kept. I felt my records were kept safe and well organized.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
I felt costs here were resonable compared to other fertility clinics. They were upfront with costs and conveyed them clearly.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
We were told we would only have 1 embryo transfered per cycle because I am so young and have a great chance of getting pregnant with 1. I would be interested in transferring more than that if needed, and would love twins, so I would hope that they would do that if I requested it.
8
Doctor
John Gililland
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 24 - 25
4 Fertility Medications
Diminished Ovarian Reserve
Endometriosis
Income $50K - $99K
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
HE [Dr. Gililland] is a very thorough doctor who retested blood levels other doctors had already checked and got me on correct dosage of medications. He is very welcoming and very knowledgeable!! He always listens and answers every questions I’ve ever had.... He has always answered every single question in full detail, he cares and my last appt lasted 45 minutes. And he didn’t act hurried to get me out of there he wanted to make sure I had everything answered
Clean very nice office [Reproductive Care Center]. Friendly staff! Nurses are usually very quick to respond. They always make sure ins is helping as much as possible, they will get the you the most bang for your buck. Just make sure you and your dr are on the same page with time line. Some people are ok with post poning treatment, I on the other hand want to do everything the second I can! And that’s not always possible, with him traveling.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
HE is a very thorough doctor who retested blood levels other doctors had already checked and got me on correct dosage of medications. He is very welcoming and very knowledgeable!! He always listens and answers every questions I’ve ever had. And I’ve never felt rushed even when I’m taking more time then I probably should he will always make sure I’m comfortable with the next step in our treatment.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He has always answered every single question in full detail, he cares and my last appt lasted 45 minutes. And he didn’t act hurried to get me out of there he wanted to make sure I had everything answered
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
We started on blood tests to make sure levels were where they needed to be. Put me on medications re tested blood, instantly put me on Femara. I had been asking my previous dr to put me on this and they refused. With little to no explanation. Currently going in for surgery tomorrow next step is another IUI.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
Very friendly! Never make you feel uncomfortable amazing staff!
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
Clean very nice office. Friendly staff! Nurses are usually very quick to respond. They always make sure ins is helping as much as possible, they will get the you the most bang for your buck. Just make sure you and your dr are on the same page with time line. Some people are ok with post poning treatment, I on the other hand want to do everything the second I can! And that’s not always possible, with him traveling.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
I feel like infertility is expensive where ever you go. However, they really really try to be sure that my ins will cover the max amount. And if there is a significant cash pay price I’m always informed.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
We have discussed this for future, 2 embryos.
10
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
7
NPS
7
Age 28
4 IUI
Male Factor
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Successful
I had elevated prolactin levels so he put me on bromocriptine the entire treatment timeframe, which made me very dizzy all the time. We started with femara, I took two pills days 3-7 of my cycle. This resulted in two failed IUIs with if I remember correctly only one follicle per cycle, and I got a positive ovulation test both times. Next we switched to clomid, two pills days 3-7. I had more follicles and still had a positive ovulation test but the 3rd IUI was unsuccessful. So we stuck with clomid but added in FSH injections which I don’t remember the dose or when I took it in my cycle, this combo resulted in 3 great looking follicles (if there were anymore they wouldn’t have followed through with IUI, but instead would do IVF at half cost if there were more than 4) and I had a positive ovulation test and finally a successful IUI
The clinic [Reproductive Care Center- Clearfield] was great, located just 10 minutes from my house which was nice. If ever there was an unexpected wait the reception staff would give us a heads up (only happened once) and a voucher towards our bill. The only weakness would be the c-arm used for the HSG was an older model, and the newer the c-arm the less radiation dose, especially to the ovaries would be beneficial.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr Gililand was very nice and personable. He was very knowledgeable in woman infertility but had to refer us out for male infertility, which took a lot longer for us to even get started on treatments.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Pray you don’t also have male infertility to deal with.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
I never felt like I was being treated like a “number” Dr Gililand was very kind along with his nursing staff.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
I had elevated prolactin levels so he put me on bromocriptine the entire treatment timeframe, which made me very dizzy all the time. We started with femara, I took two pills days 3-7 of my cycle. This resulted in two failed IUIs with if I remember correctly only one follicle per cycle, and I got a positive ovulation test both times. Next we switched to clomid, two pills days 3-7. I had more follicles and still had a positive ovulation test but the 3rd IUI was unsuccessful. So we stuck with clomid but added in FSH injections which I don’t remember the dose or when I took it in my cycle, this combo resulted in 3 great looking follicles (if there were anymore they wouldn’t have followed through with IUI, but instead would do IVF at half cost if there were more than 4) and I had a positive ovulation test and finally a successful IUI
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
I would hope to ovulate so that my IUI would land on a weekend and I would have to go down the Sandy location because the nurse there was fantastic, she treated us like we were friends, we loved her. The nurses at Clearfield RCC were nice but weren’t as knowledgeable or didn’t explain much for the IUI treatments or after instructions as the weekend nurse at Sandy RCC.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The clinic was great, located just 10 minutes from my house which was nice. If ever there was an unexpected wait the reception staff would give us a heads up (only happened once) and a voucher towards our bill. The only weakness would be the c-arm used for the HSG was an older model, and the newer the c-arm the less radiation dose, especially to the ovaries would be beneficial.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
We paid out of pocket for the genetic testing, my FSH injections ($200/cycle), and each IUI ($200/cycle). Everything else such as clomid, femara, my husbands clomid and HCG injections, our ultrasounds, the HSG procedure, our doctor consults, our insurance covered.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
N/A
7
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 30
3 IUI
1 IVF
European
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I loved Dr. Gililland. His style of interacting is different from what I would have originally thought I would prefer, but I was surprised with how much it helped with my anxiety throughout the whole process. He was very warm and caring and attentive, and always seemed optimistic that we would be successful. Sometimes he would use physical touch to reassure me (e.g. touching my arm or shoulder). He was very knowledgeable and (in our case) was usually right on target with treatment decisions and estimates.
The nurses, MAs, and front desk staff at [RCC] Clearfield were really nice and I felt like everyone genuinely wanted me to succeed. When I did get pregnant, I had an episode of heavy bleeding a week after what was supposed to be my last ultrasound with them. I called and asked what to do and they got me in to see Dr. Gililland that same day, even though I was supposed to be done with the clinic by then, which was really helpful during a scary time. There were a few minor mix-ups (was sent a financial document for the wrong procedure, had to go in for an extra blood draw because they forgot something, test results were sent to me but didn't get to the doctor) but nothing that affected my treatment.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
I loved Dr. Gililland. His style of interacting is different from what I would have originally thought I would prefer, but I was surprised with how much it helped with my anxiety throughout the whole process. He was very warm and caring and attentive, and always seemed optimistic that we would be successful. Sometimes he would use physical touch to reassure me (e.g. touching my arm or shoulder). He was very knowledgeable and (in our case) was usually right on target with treatment decisions and estimates. At some point he gave me an email address. I only used it a few times since most questions can be answered by the nurses and he appeared to answer email on his own time (early in the mornings), but it was reassuring to know I could reach him directly if I really needed to. He always answered within a day.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
You might not see him very often depending on the treatment you need. He did my initial testing (ultrasound, HSG, etc.) but I didn't see him at all during three IUI cycles. All IUI monitoring and procedures were done by nurses. When we moved on to IVF, Dr. Gililland did all but one of the monitoring ultrasounds himself, including one on a Saturday, as well as the retrieval and the embryo transfer.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
I felt like my needs as a patient were his first priority. He would go out of his way to help me, and would make staff go out of their way as well. When I went in for an HSG, he could tell I was nervous and took time to hold my hand and reassure me. There was an abnormality on the HSG image and he wanted to follow up with a hysteroscopy, which he offered to do right there and then so I wouldn't have to wait for another cycle. There were technical problems with the hysteroscopy machine, and he persisted to get through the problems and do the procedure even though it put them past the office closing time. On my way out I asked about next steps, expecting to be told to make a follow-up appointment, but he took me back to his office and talked to me. By the time we got done he had stayed an hour late just for me. I was very impressed with him and he continued to be caring and kind during subsequent encounters with him.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
When my blood testing came back with FSH 12 and AMH .9, he recommended that our first treatment be IUI with Femara and Gonal F. We did three cycles of this treatment with the nurses. I used OPKs and got a positive the day of the ultrasound (day 12) each time, as well as my usual ovulation symptoms, so we never did a trigger shot. I responded well to the medication and the nurses kept telling us everything looked "ideal", but none of the cycles resulted in a pregnancy. After three failed IUIs they had us follow up with Dr. G. He gave us a choice between more IUIs with the same medications or IVF. He didn't pressure us either way but just said to consider the success rates of each (while being mindful of cost, risks, etc.). We decided to proceed with IVF. Our first attempt was cancelled due to an estrogen-producing cyst, which was gone by the second attempt. I was on stims for nine days and the dosage never changed. They had me take a lower dose of the trigger shot to reduce my risk of OHSS. We got 14 eggs, 9 mature. Dr. Gililland had said he didn't think we needed ICSI, so we didn't use it and 8 out of the 9 eggs fertilized without it. He had also said he thought we could get 4 or 5 embryos and we ended up with 3 on day 5 and 1 more on day 6 for a total of 4. Our first fresh transfer of one embryo was successful and the other 3 embryos have been frozen.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
There were three nurses at the Clearfield office and they were all nice and were very organized and on top of things, and were patient with my many phone calls and questions. They never answered the phone so I always had to leave a message and wait for a call back, which was sometimes nerve wracking when I was worried about something, but I almost always got a call back within the same day. They helped me apply to get a discount on medication which ended up saving me about a thousand dollars.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The nurses, MAs, and front desk staff at Clearfield were really nice and I felt like everyone genuinely wanted me to succeed. When I did get pregnant, I had an episode of heavy bleeding a week after what was supposed to be my last ultrasound with them. I called and asked what to do and they got me in to see Dr. Gililland that same day, even though I was supposed to be done with the clinic by then, which was really helpful during a scary time. There were a few minor mix-ups (was sent a financial document for the wrong procedure, had to go in for an extra blood draw because they forgot something, test results were sent to me but didn't get to the doctor) but nothing that affected my treatment.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
IUIs were $400 for the IUI and $400 for the medication (I did injections). Our IVF cycle ended up costing about $10,000 after paying for anesthesia and embryo storage, with medication being an additional $3,000 or so. They tried to sell us on their multiple cycle discount package, but we felt our chance of success was high enough that we didn't want to risk paying for cycles we might not need, and would rather take the risk of paying for cycles individually. This ended up being a good decision for us.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
Dr. Gililland very strongly encouraged us to do a single embryo transfer, which ended up being the right choice for us. I was 30 and it was our first transfer.
10
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 35 - 36
2 IUI
1 IVF
Anovulation
PCOS
European
Income $50K - $99K
2nd of 2 Docs
8 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Luckily, our treatment went smoothly so I don't have any experience with having to deal with any complications with him [Dr. John Gililland]... very nice, knowledgeable, and seemed very invested in helping us have a baby. He listened to my history and made accommodations in my treatment based on it. He kept a record of notes to keep track of all plans. I don't have any complaints
Testing and monitoring [at Reproductive Care Center] were done every 2-3 days. We did a lower doses because I have PCOS and they we trying not to have me overstimulate...Egg retrieval produced 20 eggs. 14 fertilized and 8 made it to day 5 for PGS testing...We transferred one embryo which resulted in a positive pregnancy...The nursing staff at the Clearfield clinic is small. So that means I saw one of three nurses. They all seemed to know what was happening with me. They could all answer any questions I had. Besides for a few instances, I was able to contact one of them same day. I had one of them call me after I had a miscarriage when I was still under the clinic's care.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gililland was very nice, knowledgeable, and seemed very invested in helping us have a baby. He listened to my history and made accommodations in my treatment based on it. He kept a record of notes to keep track of all plans. I don't have any complaints working with Dr. Gililland. Luckily, our treatment went smoothly so I don't have any experience with having to deal with any complications with him.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Be as detailed as possible. The more the doctor knows, the better the treatment can be.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Every time I went into the clinic, they knew who I was. I never felt like they were unaware of my situation. I never felt dismissed. Any question I had, they answered readily.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
The IUIs followed similar protocol to the earlier ones. Fermara with Gonal-F injections. Then an HCG trigger shot followed by the IUI. Both of these ended with a negative pregnancy test. For the IVF cycle, I straight stimmed (no BC) because of health issues.. We did Gonal-F and Menopur injections for about a week. Along with Estradiol (orally). Testing and monitoring were done every 2-3 days. We did a lower doses because I have PCOS and they we trying not to have me overstimulate. I used Lupron for the trigger shot. They we counting about 40 follicles. Egg retrieval produced 20 eggs. 14 fertilized and 8 made it to day 5 for PGS testing. The following month I began taking Estradiol and compounded gel Progesterone. We transferred one embryo which resulted in a positive pregnancy. Currently, 20 weeks in March 2018.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
The nursing staff at the Clearfield clinic is small. So that means I saw one of three nurses. They all seemed to know what was happening with me. They could all answer any questions I had. Besides for a few instances, I was able to contact one of them same day. I had one of them call me after I had a miscarriage when I was still under the clinic's care.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
This clinic is an off-shoot of the main clinic in Sandy. Which is good and bad. Good, because there is a more intimate environment. I liked that I saw the same people every time I went in. Bad, because they are not a full clinic. Meaning they can't do IVF procedures and have more limited hours. It's not uncommon for north of Salt Lake to be forgotten. Another issue that is arising is that is getting busier. So now, if you call, you may have to leave a message and they will call you back later that day. I really felt that I was treated well here. As always, ask questions, do research, and never hesitate to be your own advocate.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
IUI for us was covered mostly by insurance. So ultrasound were around $85 and he IUI was about $150. The IVF was around $25,000 (which included 2 cycles). The anesthesiologist was $400. The PGS testing cost around $2300 for up to 8 embryos. I needed insurance to cover OHSS since I had an AMH over 3. That cost was $$350.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
Two main reasons on why we transferred one embryo. First, to reduce the risk of multiples. Past medical history was taken into consideration when making this decision. Second, transferring a single normal PGS tested embryo is recommended.
10
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 22
5 Fertility Medications
Male Factor
European
Income $50K - $99K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My husbands hormone levels showed on his blood test [from Dr. John Gililland], very low, and out of sorts. He was then placed on Clomid to help raise the levels, and it did just that! His hormones raised significantly and he feels better with more energy, although it did not help his sperm count and motility. The doctor has now suggested we move on to IVF, my husbands numbers are too low to consider any other treatment course. They plan to just work with the numbers that my husband can produce since they are unable to help anymore.
The nursing staff at this clinic [Reproductive Care Center] is amazing. They are all kind and caring, there is a handful of nurses and I have personally been helped by each one at different times...The billing director sat my husband and I down and went over every single cost, specific to our treatment plan..She answered all of our questions, they even personally called our insurances to determine coverages. They broke down the cost of each item, from the anesthesiologist, embryo freezing, and the medications...They also have locations in Pleasant Grove, Sandy and even Idaho. The only downfall is for egg retrieval you will have to travel to the Sandy location, this is also where they will store the embryos....
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gililland was always willing to explain every detail. I always have so many questions and he never rushed me or dismissed my questions. He would even break out charts, pictures, and diagrams to help my husband and I understand what is happening, what the next step will be, and every detail in between.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Stay relaxed. He is a very mellow doctor, and I was so tense and emotional my first time meeting him that I wasn't even able to remember everything that happened! You'll be emotional and tense just because you're in this situation but Dr. Gililland will try to make you smile and laugh, and that helps so much.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gilliland always took time to say hello and goodbye to us while we were in the office. He was always polite and smiling, but he did forget my husbands name once (while it was on the computer screen in front of him).. Awkward!
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
When we first were referred to Dr. Gililland it was for a Semen Analysis for my husband. I had just had a laparoscopy and it dismissed the endometriosis idea, so it was our next idea as to why we could not conceive. Results came back and they were low and we found our problem. Once we met with the doctor to go over these results he ordered blood tests to determine where these results were coming from. He also ordered me an ultra sound and a HSG (an x-ray of the fallopian tubes) just to make sure everything was healthy on my end. My husbands hormone levels showed on his blood test, very low, and out of sorts. He was then placed on Clomid to help raise the levels, and it did just that! His hormones raised significantly and he feels better with more energy, although it did not help his sperm count and motility. The doctor has now suggested we move on to IVF, my husbands numbers are too low to consider any other treatment course. They plan to just work with the numbers that my husband can produce since they are unable to help anymore.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
The nursing staff at this clinic is amazing. They are all kind and caring, there is a handful of nurses and I have personally been helped by each one at different times.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
This clinic is extremely close to our home, located in Clearfield Utah. They also have locations in Pleasant Grove, Sandy and even Idaho. The only downfall is for egg retrieval you will have to travel to the Sandy location, this is also where they will store the embryos.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
The billing director sat my husband and I down and went over every single cost, specific to our treatment plan. Some couples need need things that others don't, and we would have never been able to tell what we needed on our own. She answered all of our questions, they even personally called our insurances to determine coverages. They broke down the cost of each item, from the anesthesiologist, embryo freezing, and the medications.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
My doctor had a very strong preference to do a single embryo transfer. However, I am young and healthy, therefore I can see where he is coming from. It depends on the patient and he said that it is ultimately up to the couple how many they would like to transfer.
10
Doctor
John Gililland
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
7
NPS
5
Age 37 - 38
4 IVF
Poor Egg Quality
Income $100K - $199K
2nd of 2 Docs
5 Fertility Medications With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr Gilliland is very caring and kind. He is also very knowledgeable. He takes the time to answer questions and treats us with great consideration. He is willing to listen to concerns and adjust treatment. Some things were not well communicated by him in the course of treatments and he tends to be dismissive of most alternative or supplemental treatments (I.e. Most vitamins and other supplements). He will go out of his way to help us and weekend morning emails and phone calls are not uncommon during a cycle.
The clinic [Reproductive Care Center] is great at providing relatively low cost infertility case. It's weakest point across all employees I have come across is communication...We found out 3 cycles in that I should have been injecting low dose HCG along with Follistim during my first cycle, I was never told. During our followup from our latest cycle we learned that a vitamin D supplement was in my chart but neither my husband nor I had been told about it.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr Gilliland is very caring and kind. He is also very knowledgeable. He takes the time to answer questions and treats us with great consideration. He is willing to listen to concerns and adjust treatment. Some things were not well communicated by him in the course of treatments and he tends to be dismissive of most alternative or supplemental treatments (I.e. Most vitamins and other supplements). He will go out of his way to help us and weekend morning emails and phone calls are not uncommon during a cycle.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Educate yourself well before going in so you know the right questions to ask.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr G is very kind and takes the time to answer questions.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
We have done 4 IVF cycles with Dr G. The first ended in a freeze all and then a frozen transfer due to a polyp found by the Dr mid cycle. It was a straight Follistim cycle with Ganirelix as the antagonist. We transferred both of the resulting embryos in a frozen cycle that resulted in a negative beta. Being new to IVF at the time, I'm unsure of the rationale. The second cycle used a mixture of Follistim and Menopur, also with a Ganirelix antagonist. This resulted in 3 day transfer of the only 2 remaining blastocysts due to poor embryo quality and a positive beta that ended in a miscarriage at 9 weeks. The next cycle was an identical protocol to the second with the addition of Omnitrope and ended in a 5 day transfer of the only fair quality embryo and resulted in a negative beta. The 4th cycle was a no suppression cycle with identical protocol to the second with the addition of letrozole during a few days of the cycle. This cycle ended with no transfer due to my and my husbands decision not to do a recommended 3 day transfer. By day 5, all embryos were gone. We're just now beginning a 5th cycle and based on our requests, we are going a Menopur only stimulation with a Microdose Lupron antagonist, a 3 day transfer and transferring up to 4 embryos if available.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The clinic is great at providing relatively low cost infertility case. It's weakest point across all employees I have come across is communication. With the exception of my Dr and one MA, I do not feel that anyone really cares about me or my situation.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
We have insurance coverage, so most costs went to the insurance company. There is an anesthesiologist of 300$ not billed to insurance, and we have a high deductible plan so we paid out of pocket for that amount.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
Based on my age and apparent egg quality, my Dr has always recommended transferring two, with the exception of a cycle where one embryo was well ahead of the others in development. Our upcoming cycle he is in agreement with transferring more than 2 as long as we are well informed of the risks of possibly carrying multiples.
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
We found out 3 cycles in that I should have been injecting low dose HCG along with Follistim during my first cycle, I was never told. During our followup from our latest cycle we learned that a vitamin D supplement was in my chart but neither my husband nor I had been told about it. I received two emails several weeks apart informing me that a prescription had been called in for me and I needed to call the pharmacy about out. Each time the pharmacy knew nothing about it.
7
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 23 - 24
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Gilliland fought battles for me I wouldn't have even thought to fight for myself. He was always caring and understanding, and answered, in-depth, the many many questions I asked.... I'm a naturally curious person and he answered every million question I had, never acting like it was an annoyance. One of the most memorable moments I had throughout m IVF, was on the day of the transfer, after he the transfer of the egg and everything was done, he prayed with my husband and I for the success of this pregnancy.
The Pleasant Grove clinic [Reproductive Care Center] is small and feels like a welcoming home to you. We had to do some of our testing and other clinical work up at the Sandy office, which felt less welcoming. I loved the Pleasant Grove clinic because I knew everyone who worked there and they all knew who I was. They were incredibly fast and I never felt like I was just wasting time sitting around, which I appreciated.... Barb was an enthusiastic, fun, and reassuring coordinator and nurse.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gililland is the type of doctor you wish you could see for every thing in your life. There were multiple times throughout my pregnancy where I told my husband, "I just want Dr. G to be my OBGYN. Nobody is as good as him." He reassures you constantly and is willing to talk to you about every step. I'm a naturally curious person and he answered every million question I had, never acting like it was an annoyance. One of the most memorable moments I had throughout m IVF, was on the day of the transfer, after he the transfer of the egg and everything was done, he prayed with my husband and I for the success of this pregnancy. He cares about each individual and I always knew he was on our side, rather than the side of the clinic.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
You cannot go wrong with Dr. Gililland. He will care for you unlike any doctor you've ever met.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gilliland fought battles for me I wouldn't have even thought to fight for myself. He was always caring and understanding, and answered, in-depth, the many many questions I asked.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
I honestly can't remember. I know Dr. Gililland tried to get the clinic to allow us to do our second round (since we only got one god egg) but the clinic would not allow it.
Describe your experience with your nurse at Reproductive Care Center (Boston IVF Network Clinic). (Assigned nurse: Barb)
Barb was an enthusiastic, fun, and reassuring coordinator and nurse. She herself had been through IVF before, which made her feel much more understanding and compassionate. She was very efficient, which made tedious things like blood draws, less annoying. I knew I would never have to spend tons of time at those little appointments, which was great since I was working at the time.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The Pleasant Grove clinic is small and feels like a welcoming home to you. We had to do some of our testing and other clinical work up at the Sandy office, which felt less welcoming. I loved the Pleasant Grove clinic because I knew everyone who worked there and they all knew who I was. They were incredibly fast and I never felt like I was just wasting time sitting around, which I appreciated.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
We did the multiple rounds discount package, so we paid for two rounds up front, knowing that if the first round worked, we wouldn't be using the second. This included all the ultrasounds, the PGD, ICSI, and freezing. I believe we paid around 20,000 for two rounds. I think medications were an additional 1,000. We also paid for an outside service to test the embryos for genetic malformations, but I cannot remember how much that was.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
I know Dr. Gililland was a strong advocate for only implanting one egg, since multiples tend to create more difficult pregnancies. We only had one egg to implant, so it wasn't really an option for us at the end. Dr. G did discuss it with us prior to the beginning of treatment as an option though, and we decided we did not want to risk multiples.
10
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016, Consult
NPS
9
NPS
9
Age 26
European
Income $50K - $99K
Teacher
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. John Gililland] recommended us to do a test (laparoscopy) to see if I had endometriosis as that is one of the few things we hadn't done yet. Then we were going to do the study that they were doing, 1 embryo would be used if we had done it...The very first time I went into this clinic I had a good long consultation with the Dr. This was the 3rd and last clinic that we have gone to for infertility. He went over all my previous test results and came shared with us a plan that he would follow if we were to pursue it. He was very warm, kind, positive, and personable.
[Reproductive Care Center] was a very clean comfortable atmosphere. The entire staff; receptionist, nurses, and Drs. were very kind and considerate. They didn't have the most fancy office, which I liked because I feel like clinics that are overly fancy charge me more so they can keep up their office appearance. Silly thought I know. The fact that it wasn't super fancy made me feel more comfortable and more like they were there for their patients and not for their "look".
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
We went to Dr. Gililand after having 2 IUIs fail at the Utah Fertility Center. Dr. Gililand office was undergoing a study for a medication that went along with IVF. We went to see if we would qualify for the study, which we did, but decided not to go through with it because iVF wasn't the right thing for us at the time. Not that the Dr. indicated that it wasn't right, we just decided against it even though about $4000 would have been funded through the study.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
We only went to his clinic the one time so I wouldn't know what to advise someone.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
The very first time I went into this clinic I had a good long consultation with the Dr. This was the 3rd and last clinic that we have gone to for infertility. He went over all my previous test results and came shared with us a plan that he would follow if we were to pursue it. He was very warm, kind, positive, and personable.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
If we were to go to him he would've recommended us to do a test (laparoscopy) to see if I had endometriosis as that is one of the few things we hadn't done yet. Then we were going to do the study that they were doing, 1 embryo would be used if we had done it.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
I only met them briefly, but they were very nice.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
It was a very clean comfortable atmosphere. The entire staff; receptionist, nurses, and Drs. were very kind and considerate. They didn't have the most fancy office, which I liked because I feel like clinics that are overly fancy charge me more so they can keep up their office appearance. Silly thought I know. The fact that it wasn't super fancy made me feel more comfortable and more like they were there for their patients and not for their "look".
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
We were qualified for an IFV study so we were going to get a significant discount through the medication study.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
For the study they were going to insert 1 embryo for sake of the study.
9
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
NPS
10
NPS
10
Age 23 - 27
1 IVF
Endometriosis
PCOS
Tubal Blockage
Uterine Fibroids
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Gilliland was an absolute God sent. He helped us grow our family when other doctors had given up. When we first meet with dr he suggested we do an "exploratory sugerey." He was able to figure out exactly what was wrong and the best way to trat my infertility...I wasn't a good candidate for a multiple embryo transfer. Dr Gilliland explained the pros and cons and together we made the best choice.
Overall the [Reproductive Care Center] clinic is great! I felt loved, cared for and valued. My only complaint is there trying to get ahold of billing. I hated leaving a message but she will rarely answer. It can be frustrating but I would still use/recommend the clinic...The nurses were absolutely amazing. Easy to communicate with, prompt, knowledgeable and informative.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gilliland was an absolute God sent. He helped us grow our family when other doctors had given up. When we first meet with dr he suggested we do an "exploratory sugerey." He was able to figure out exactly what was wrong and the best way to trat my infertility. He cried with us, hugged us and even prayed with us. His love and compassion didn't go unnoticed. He was very knowledgeable and informative about every test, procedure & medicine.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Just go to him. He will know what the best options & treatments will be. He's understand and very compassionate.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
I never felt like a number. I felt like I received the same compassion and love Dr. Gilliland would have given to his own daughter.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
Dr Gilliland preformed an exploraty sugerey of my utres. He cleaned out polyps and discovered a blocked tub. From there he suggested we do ivf. We did one round of ivf and was able to retrieve 39 eggs. We then transfered a 5 day old embryo and froze the rest.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
The nurses were absolutely amazing. Easy to communicate with, prompt, knowledgeable and informative.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
Overall the clinic is great! I felt loved, cared for and valued. My only complaint is there trying to get ahold of billing. I hated leaving a message but she will rarely answer. It can be frustrating but I would still use/recommend the clinic.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
Around 20k for our egg retrieval and transfer.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
I wasn't a good candidate for a multiple embryo transfer. Dr Gilliland explained the pros and cons and together we made the best choice.
10
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
8
NPS
8
Age 32
1 Fertility Medications
Endometriosis
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
5 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. John Gililland] was very good at explaining why we will probably do another round of IUI even though we have done 5, and why he feels like that is the best next course of action. He explained how we would do things differently and with FSH injections to make sure we are getting mature eggs before spending the money on IVF.... I have only seen him for a consult so far, but I feel like he was very kind, understanding, and willing to work hard to get things working. However I did feel that because my next step was surgery I wasn't sure when we would begin the next steps in treatment.
The clinic [Reproductive Care Center- Clearfield] is very nice and clean, it is not too difficult to get appointments, although I have to wait about 5-6weeks for my consult with Dr. Gililland. They were great to send me results and anything else I needed.. My consult was billed for about $200, we paid about $50. We were told monitored IUI with FSH injections would be about $1600. And a cycle of IVF would be about $8000 plus medication.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
I have only seen him for a consult so far, but I feel like he was very kind, understanding, and willing to work hard to get things working. However I did feel that because my next step was surgery I wasn't sure when we would begin the next steps in treatment.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Ask your questions and just make sure that you understand what to do next.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He is very kind and willing to listen. He really makes you feel like you are a team working together to figure this out.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
He was very good at explaining why we will probably do another round of IUI even though we have done 5, and why he feels like that is the best next course of action. He explained how we would do things differently and with FSH injections to make sure we are getting mature eggs before spending the money on IVF.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
I haven't worked much with the nursing staff yet, but they seem to be very willing to answer questions and work with you in the ways that you need.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The clinic is very nice and clean, it is not too difficult to get appointments, although I have to wait about 5-6weeks for my consult with Dr. Gililland. They were great to send me results and anything else I needed.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
My consult was billed for about $200, we paid about $50. We were told monitored IUI with FSH injections would be about $1600. And a cycle of IVF would be about $8000 plus medication.
8
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
9
Age 25 - 26
3 IUI
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
6 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr G [Gililland] is so kind! He genuinely wants things to work out for you. I have wondered with him though if we have tried everything we can or done every test needed before suggesting ivf. When the nurses have questions or when I have questions for home he always takes the time to talk to me and answer my questions....We did 3 iui’s because I have unexplained infertility... We did try injections along with iui to get more eggs
Short waiting time which is very nice. I always get a call back when I leave a message. They [RRC- Clearfiled] have been paitient will all my questions. You know they care. They can always fit me in when I need an emergency appointment. Open on holidays and weekends for emergencies.... Lots of the nurses there have personally gone through infertility so they know how to relate and they know how hard it really is. They are very thorough and answer any question i have.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr G is so kind! He genuinely wants things to work out for you. I have wondered with him though if we have tried everything we can or done every test needed before suggesting ivf. When the nurses have questions or when I have questions for home he always takes the time to talk to me and answer my questions.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Write down questions before your appointments so you know what to ask when you are there. I would think of things before appointments and forget to ask while there.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
The nurses always made me feel important even though they deal with people who have the same problem as me all day!
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
We did 3 iui’s because I have unexplained infertility he thought that would be a good starting point. We did try injections along with iui to get more eggs. No successful iuis
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
Lots of the nurses there have personally gone through infertility so they know how to relate and they know how hard it really is. They are very thorough and answer any question i have. They also make sure I understand what is happening before any procedure.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
Short waiting time which is very nice. I always get a call back when I leave a message. They have been paitient will all my questions. You know they care. They can always fit me in when I need an emergency appointment. Open on holidays and weekends for emergencies.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
About $500 per iui with medications $75 per office visit copay
8
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
0
NPS
1
Age 24 - 25
1 Fertility Medications
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Bedside manner left MUCH to be desired [with Dr. John Gililland]...He is intelligent where actual facts of fertility are concerned but any actual dealing with a human being was a poor experience. I left him after only being with him a short time because I couldn't stomach having my most heartbreaking experiences with a doctor with his bedside manner...Be prepared for a guy who gets down to business but who doesn't really let you know what that business is.
We literally waited about an hour in the waiting room (so an hour after our appt time) before we were actually called back for our appt [at Reproductive Care Center]...It's fairly small - I liked the intimate feel. They need some work on their communication. Would only occasionally get calls back to voicemails. Only answered their phones 50% of the time (maybe) and with time sensitive information that can be a make it or break it situation.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He is intelligent where actual facts of fertility are concerned but any actual dealing with a human being was a poor experience. I left him after only being with him a short time because I couldn't stomach having my most heartbreaking experiences with a doctor with his bedside manner.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Be prepared for a guy who gets down to business but who doesn't really let you know what that business is.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Bedside manner left MUCH to be desired. He was new to our clinic when we first arrived and you could tell the staff even knew he had horrible bedside manner because before my procedure they had to give me a disclaimer on it.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
They were the highlight of the clinic. If I could only have seen them I wouldn't have left. They were difficult to contact - didn't always answer the phone but they were so compassionate and patient.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
It's fairly small - I liked the intimate feel. They need some work on their communication. Would only occasionally get calls back to voicemails. Only answered their phones 50% of the time (maybe) and with time sensitive information that can be a make it or break it situation. We literally waited about an hour in the waiting room (so an hour after our appt time) before we were actually called back for our appt. Every. Dang. Appt.
0
Doctor
John Gililland
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
1
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Clearfield
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5

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