Rated 8.4
Strongly recommend: 61%Neutral: 22%Don't recommend: 16%8.4
61% strongly recommend
179 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Humanity
8.6
8.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.9
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.2
6.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Furman
Residency
Army Medical Center
Fellowship
Duke

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
John Payne works in 4 offices at

Piedmont Reproductive Endocrinology Group
Rated 8.9
Strongly recommend: 76%Neutral: 14%Don't recommend: 10%8.9

Explore Clinic
Asheville
76 Peachtree Rd, Suite 210
Asheville, NC 28803
Columbia
2324 Sunset Blvd.
Columbia, SC 29169
Greenville
17 Caledon Ct., Suite C
Greenville, SC 29615
Spartanburg
1330 Boiling Springs Rd., Suite 2200
Spartanburg, SC 29303
Show 2 more

179 patient reviews

2016, Unknown Success
NPS
10
NPS
10
Age 36
Male Factor
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Felt very comfortable with Dr. Payne. He answered all of our questions openly and honestly.... He was very up front, telling us what to expect, how she plays a factor, etc. we did blood work and talked about my husbands vasectomy and our options for insemination. We went over different procedures we could do and the risks with each. He is just an awesome doctor!... Ask anything you need to know! He will gladly answer and it will be an upfront honest answer as well.
Very caring staff. Didn’t make you feel like a number and were very attentive with you....This is an awesome clinic [Piedmont Reproductive Endocrinology Group]! Everyone is very friendly and all are ready to help you in whatever way you may need. Talking with the financial counselor is also an added plus along with Dr. Payne and his staff.... Felt very comfortable with Dr. Payne. He answered all of our questions openly and honestly.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He was very up front, telling us what to expect, how she plays a factor, etc. we did blood work and talked about my husbands vasectomy and our options for insemination. We went over different procedures we could do and the risks with each. He is just an awesome doctor!
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Ask anything you need to know! He will gladly answer and it will be an upfront honest answer as well.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Felt very comfortable with Dr. Payne. He answered all of our questions openly and honestly.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
Very caring staff. Didn’t make you feel like a number and were very attentive with you.
Describe your experience with Piedmont Reproductive Endocrinology Group.
This is an awesome clinic! Everyone is very friendly and all are ready to help you in whatever way you may need. Talking with the financial counselor is also an added plus along with Dr. Payne and his staff.
NPS
10
Doctor
John Payne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
7
NPS
7
Age 41
1 IUI
European
Entrepreneur
2nd of 2 Docs
2 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
He [Dr. John Payne] was very knowledgeable and was very optimistic. That helps after your use to seeing negative for years. We were disappointed our first IUI didnt work. We understand it can take a few times and I'm sure every couple is just as excited and hopeful but all of our test came back perfect
The clinic [Piedmont Reproductive Endo Group- Greenville] is very caring and informative. Their weakness is calling you back. Said the would call in my next prescription I need it tomorrow and my pharmacy has still yet to get the prescription I hip ethe call it in tomorrow or we might have to skip this IUI... Sperm dialysis was $130 which was much higher than our friend who is going to the same clinic. We are paying out of pocket for everything.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He was very knowledgeable and was very optimistic. That helps after your use to seeing negative for years. We were disappointed our first IUI didnt work. We understand it can take a few times and I'm sure every couple is just as excited and hopeful but all of our test came back perfect
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Very educated
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
Very sweet and knowledgeable
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic is very caring and informative. Their weakness is calling you back. Said the would call in my next prescription I need it tomorrow and my pharmacy has still yet to get the prescription I hip ethe call it in tomorrow or we might have to skip this IUI
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Sperm dialysis was $130 which was much higher than our friend who is going to the same clinic. We are paying out of pocket for everything.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call in prescriptions to pharmacy
NPS
7
Doctor
John Payne
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
7
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018, Successful
NPS
9
NPS
10
Age 33
2 IUI
Unexplained
Latinx
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. John Payne] is Knowledgeable, has great communication skills, and is compassionate. Listens to your concerns. His professionalism and bedside manner is excellent. I would strongly recommend my friends who struggle with infertility to see him.... Letrozole 2.5 mg and Ovidrel injection. Underwent two IUI cycles. Negative pregnancy.... My doctor is incredibly knowledgeable and treated me with compassion.
This clinic [Piedmont Reproductive Endo Group- Spartanburg] is very punctual and return your calls almost immediately. Very courteous and compassionate. I have nothing negative to say. I’m so happy I’m one Dr Payne patients. Hoping to get my big positive soon.... Letrozole 2.5 mg and Ovidrel injection. Underwent two IUI cycles. Negative pregnancy.... My doctor is incredibly knowledgeable and treated me with compassion.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He is Knowledgeable, has great communication skills, and is compassionate. Listens to your concerns. His professionalism and bedside manner is excellent. I would strongly recommend my friends who struggle with infertility to see him.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Definitely go see Dr Payne. He’s fantastic !
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
My doctor is incredibly knowledgeable and treated me with compassion.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Letrozole 2.5 mg and Ovidrel injection. Underwent two IUI cycles. Negative pregnancy.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
answered all my questions and concerns promptly.
Describe your experience with Piedmont Reproductive Endocrinology Group.
This clinic is very punctual and return your calls almost immediately. Very courteous and compassionate. I have nothing negative to say. I’m so happy I’m one Dr Payne patients. Hoping to get my big positive soon.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
It’s been expensive but I’m well aware of that
NPS
9
Doctor
John Payne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015, Successful
NPS
10
NPS
10
Age 33
1 IUI
Male Factor
Income $50K - $99K
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. John Payne] was honest and up front about everything explained what we should expect and helped us creat it family. I loved that he was direct. I wanted a service and he provided all the information about what to expect and how I maybe effected by treatments.... I loved the nurses [at Piedmont Reproductive Endo Group- Greenville] They knew me and my husband when they saw us. They would ask how we were doing and they were genuine with their questions....the only weakness I can think of is the location in Greenville is just not convenient for us usually there is a lot of traffic and it's about 25 minutes away from my home. But the strength is the biggest thing for me they know what they're doing they're organized and get the job done
I loved the nurses [at Piedmont Reproductive Endo Group- Greenville] They knew me and my husband when they saw us. They would ask how we were doing and they were genuine with their questions....the only weakness I can think of is the location in Greenville is just not convenient for us usually there is a lot of traffic and it's about 25 minutes away from my home. But the strength is the biggest thing for me they know what they're doing they're organized and get the job done
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He was honest and up front about everything explained what we should expect and helped us creat it family. I loved that he was direct. I wanted a service and he provided all the information about what to expect and how I maybe effected by treatments.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Be patient.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He knew me when he saw me.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
I loved the nurses. They knew me and my husband when they saw us. They would ask how we were doing and they were genuine with their questions.
Describe your experience with Piedmont Reproductive Endocrinology Group.
the only weakness I can think of is the location in Greenville is just not convenient for us usually there is a lot of traffic and it's about 25 minutes away from my home. But the strength is the biggest thing for me they know what they're doing they're organized and get the job done.
NPS
10
Doctor
John Payne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
NPS
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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