Rated 7.6
Strongly recommend: 50%Neutral: 25%Don't recommend: 25%7.6
50% strongly recommend
40 reviews
Humanity
8.3
8.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8
8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.9
5.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
8
8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Arizona
Residency
U. of Virginia
Fellowship
Eastern Virginia Jones

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
John Schnorr works in 2 offices at

Coastal Fertility Specialists
Rated 7.8
Strongly recommend: 63%Neutral: 12%Don't recommend: 25%7.8

Explore Clinic
Lexington
4723 Sunset Boulevard, Suite C
Lexington, SC 29072
Mount Pleasant
1375 Hospital Drive
Mount Pleasant, SC 29464

40 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
NPS
10
NPS
10
Age 28 - 31
1 IVF
Diminished Ovarian Reserve
Male Factor
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
One thing that truly stands out about Dr. Schnorr is his dedication to his patients — he always takes time to personally call with treatment updates, and his consult visits are never rushed...[he] spent a great deal of time explaining the fundamentals of fertility and the IVF process as well as answering our many questions. As anyone who has been through fertility treatment knows, the process is an emotional roller coaster.
Both [nurses of Coastal Fertility Specialists] have been incredibly responsive to emails/calls, receptive to my concerns, and reassuring to me during my low points...Unless it is medically indicated, the physicians at Coastal will not transfer multiple embryos due to risk of maternal/fetal complications...An IVF cycle is approximately $14,000 including monitoring and a transfer.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Words cannot fully express my gratitude for Dr. Schnorr and the staff at Coastal Fertility Specialists in Charleston, SC. In 2017, after a year of trying to conceive and an early miscarriage, my husband and I decided to consult with an RE. Initial testing revealed our problem was twofold: a diminished ovarian reserve for me and a decreased sperm count for my husband. We were devastated to learn our chance of natural conception was approximately 5%. Dr. Schnorr spent a great deal of time explaining the fundamentals of fertility and the IVF process as well as answering our many questions. As anyone who has been through fertility treatment knows, the process is an emotional roller coaster. But Dr. Schnorr and our nurse Andrea gave us every assurance that with persistence we could have the family we’ve always dreamed of. One cycle of IVF later, I became pregnant with our son William! We felt incredibly fortunate and grateful that our first cycle was a success. Fast forward nearly two years. We now find ourselves trying to conceive our second child but, sadly, the three remaining embryos from our first cycle did not take. Dr. Schnorr and my nurse (now Haley) called me after each transfer to deliver the disappointing news and discuss the next steps. One thing that truly stands out about Dr. Schnorr is his dedication to his patients — he always takes time to personally call with treatment updates, and his consult visits are never rushed. I have never felt like “just another number” at Coastal. That we are back at square one initially seemed daunting, but I know we are in the most capable hands. We have since moved out of state, but I cannot imagine working with another clinic. The staff is incredibly warm, compassionate, and supportive; each visit feels more like a reunion with friends and family than a medical appointment! Furthermore, Dr. Schnorr and his associates are committed to providing the most ethical and up-to-date treatment methods and technologies. We will gladly make the 4+ hour drive to continue our fertility journey with Coastal. If anyone is experiencing difficulty conceiving, I would wholeheartedly recommend Dr. Schnorr and his team! To Dr. Schnorr and the rest of CFS: You have given us life’s greatest gift. As I look at my sweet little boy I’m filled with hope that, with your help, we’ll be blessed with another child soon. Thank you from the bottom of my heart.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Unless it is medically indicated, the physicians at Coastal will not transfer multiple embryos due to risk of maternal/fetal complications. Many clinics will transfer multiple embryos to improve their success rate or simply to please the patients, but I think this is unethical. I respect and support Coastal's commitment to providing the most safe and ethical fertility practices. I would advise prospective patients who wanted twins/multiples to keep and open mind and research the risks involved.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
One thing that truly stands out about Dr. Schnorr is his dedication to his patients — he always takes time to personally call with treatment updates, and his consult visits are never rushed. I have never felt like “just another number” at Coastal.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
I do not remember many specifics, as my cycle took place in 2017. It began with birth control, and I remember using Gonal-F as well as a "trigger shot" as we neared the retrieval. Before my transfers, I used birth control pills followed by estrace and progesterone (injections, suppositories).
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Andrea and Haley)
I worked with Andrea Hall during my first cycle, and am now working with Haley Pollack. Both have been incredibly responsive to emails/calls, receptive to my concerns, and reassuring to me during my low points. The staff is incredibly warm, compassionate, and supportive; each visit feels more like a reunion with friends and family than a medical appointment!
Describe your experience with Coastal Fertility Specialists.
CFS is a well oiled machine. I have experienced short to non-existent wait times, clean facilities, friendly staff, and cutting edge treatment strategies. Coastal has also been very reassuring and accommodating with regard to COVID-19. If I was forced to list one con, it is that my assigned billing coordinator is not always quick to respond to my calls. However, this is very minor and has not detracted from my overall experience.
Describe your experience with your monitoring appointments at Coastal Fertility Specialists.
If I recall it was preferred that I come in the morning, as the physicians and nurses meet everyday during lunch to discuss treatment plans, but I know they would have been flexible if my schedule didn't allow. Coastal opens at 7 am, so I was able to complete my blood work and ultrasound before going to work. There was little to no wait.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
An IVF cycle is approximately $14,000 including monitoring and a transfer. Anesthesia for the retrieval was about $500. Embryo preservation is $400 every 6 months. Medication through Freedom Fertility Pharmacy was between $3000-4000. Coastal works with ATTAIN, a company that provides insurance plans for 2-3 cycles of IVF with money back guarantees.
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
As previously stated, Coastal physicians will not transfer multiple embryos unless it is medically indicated. They base this decision on ample research detailing potential risks of maternal/fetal complications in pregnancies with multiples.
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
8
Age 32 - 33
3 IUI
Endometriosis
European
Income $100K - $199K
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
It was suggested to transfer a single embyro and we did not discuss in any depth a multiple embryo transfer option. Early on Dr. Schnorr provided education on the risks of a multiple pregnancy...At times I felt like his approaches were aggressive and looking back I understand his approach but I lacked the education on infertility, treatment protocols and endometriosis to understand all of his decision making...I was extremely emotional during the consultation to begin treatment and he suggested I see a therapist implying that I was overly emotional.
We did three IUI cycles using letrazole, gonal F injections, ovidrel and prometrium [at Coastal Fertility Specialists]...I have had positive experiences with all nursing staff and especially Andrea. She has been warm, compassionate and prompt in answering questions and returning phone calls...Their anesthesiologist is not contracted and you have to pay for anesthesia up front (usually $400) but they will provide you a form for insurance reimbursement. I was told by the pharmacy that the clinic receives a special rate of gonal f pens which is lower than retail.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr explained things thoroughly in terms of my diagnosis and treatment. I was extremely emotional during the consultation to begin treatment and he suggested I see a therapist implying that I was overly emotional. Although I value therapy, I did not want to pursue it and it made me feel as if it was not OK for me to share the emotional impact infertility has had on me with him. At times I felt he became defensive with me when I questioned why I was doing ultrasounds and definitely when we went against his recommendation for our IVF protocol. At times my experiences with him were positive but I preferred interacting with the nursing staff.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Do your own research so that you can be informed and clarify your own expectations. Fertility IQ has been a great resource to fill in the blanks for education the clinic leaves out or to make our own decisions on treatment protocols.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
I have never really felt like my personality meshed well with Dr. Schnorr. It could be in part because I have some discomfort working with a male physician. I think that the rest of the staff at Coastal is excellent. At times I felt like his approaches were aggressive and looking back I understand his approach but I lacked the education on infertility, treatment protocols and endometriosis to understand all of his decision making. I often had my guard up due to perceptions that fertility clinics operate as a business and may make recommendations for patients based on revenue. On a few occasions I was called out of the waiting room due to other patients being present with the same first name and being mixed up. At one point a staff member (who I had seen 3 days prior) tried do an intake on me after I had been a patient for about a year.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
We did three IUI cycles using letrazole, gonal F injections, ovidrel and prometrium. I was happy with the IUI protocols because adjustments were made each protocol that felt individualized, and we were more aggressive with gonal F each round to increase my chance of success. Although our IUI's were not successful it helped me become more comfortable with the clinic and build trust as I got to know staff and they tailored my protocol. I had friends seeing other doctor's tell me that they were disappointed their doctor had not been open to using a similar medication protocol or that they were using clomid with significantly worse side effects which gave me confidence in my treatment. We started IVF with a sonohysterogram and Lupron in the luteal phase.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Andrea Hall)
I have had positive experiences with all nursing staff and especially Andrea. She has been warm, compassionate and prompt in answering questions and returning phone calls. She shared that she was a fertility patient in the past which is comforting to know. I enjoyed having Sharon as an ultrasound tech because she was gentle and thorough and would explain in detail what the ultrasound readings were.
Describe your experience with Coastal Fertility Specialists.
Coastal has better success rates than other clinics/RE's in the Charleston area. I would definitely recommend fertility treatment there vs. with another doctor or clinic. At times they weren't great at communicating next steps, the reason for procedures or providing thorough patient education.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
I had some insurance benefits. We paid about $2200 out of pocket for 3 IUI's which was comparable to what we were quoted. We paid a $6200 cycle fee for IVF and chose not to use insurance benefits for medication and were gives a quote of $3900 out of pocket for medication. Their anesthesiologist is not contracted and you have to pay for anesthesia up front (usually $400) but they will provide you a form for insurance reimbursement. I was told by the pharmacy that the clinic receives a special rate of gonal f pens which is lower than retail.
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
It was suggested to transfer a single embyro and we did not discuss in any depth a multiple embryo transfer option. Early on Dr. Schnorr provided education on the risks of a multiple pregnancy. Based on research we had done with Fertility IQ we agreed with the decision to transfer a single embryo.
7
Doctor
John Schnorr
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Unsuccessful
NPS
5
NPS
6
Age 34 - 36
2 IVF
Unexplained
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Schnorr was compassionate and caring but we did get a little frustrated with his techniques. He was very apprehensive about making changes in protocols even though ours continued to fail...Dr Schnorr would take the time to meet with us after each failure for a discussion. While although we did not always see eye to eye he did genuinely seem to care...When we presented questions to Dr Schnorr about making changes he became stern and resistant to the point of suggesting we change physicians
The clinic [at Coastal Fertility Specialists] is very nice, clean, and inviting. Most of the staff is very pleasant and nice to work with. The wait is typically short for each visit. Financial assistance and guidance at the clinic is not very helpful, as they seem quite under-informed about this process...the financial department had mistakenly allowed us to do 2 transfers that were not covered by insurance and expected us to pay for them before moving forward!
How was your experience with John Schnorr at Coastal Fertility Specialists?
My husband and I had high hopes when we began seeing Dr Schnorr. Our first retrieval revealed great numbers, which we never achieved at our previous clinic. Slowly our hope dwindled after each unsuccessful transfer. Failure after failure and test after test revealed no explanation to our fertility struggles. Dr Schnorr was compassionate and caring but we did get a little frustrated with his techniques. He was very apprehensive about making changes in protocols even though ours continued to fail. This is very similar to our previous physician as well, which is one of the main reasons we left that clinic. When we presented questions to Dr Schnorr about making changes he became stern and resistant to the point of suggesting we change physicians. This whole process is very frustrating and to have a physician seemly uninterested in a patients concerns and disregard for advocating for oneself has been truly devastating. We have been through so much and still have no children of our own, yet at times feel like Dr Schnorr does not care about us as people anymore. Dr Schnorr has agreed to do one last transfer with us, but other obstacles within their clinic continue to prevent this. We feel quite lost and unheard.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Always advocate for yourself regardless of his response. You know your body better than anyone so be prepared to fight for what is right for you!
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Dr Schnorr would take the time to meet with us after each failure for a discussion. While although we did not always see eye to eye he did genuinely seem to care.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
We did an antagonist protocol both times. Our protocol consisted of low dose hcg, gonal, cetritide, and a lupron trigger. We had great results with both retrievals resulting in a total of 9 normal embryos between the two retrievals.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Whitney Gary)
Whitney was great about returning phone calls and providing feedback in a timely manner. However, Whitney was very condescending and belittled her patients with every interaction. We never felt as though she was OUR coordinator because she did not do anything to help us personally through this journey. Would simply give information the doctor provided her and nothing more.
Describe your experience with Coastal Fertility Specialists.
The clinic is very nice, clean, and inviting. Most of the staff is very pleasant and nice to work with. The wait is typically short for each visit. Financial assistance and guidance at the clinic is not very helpful, as they seem quite under-informed about this process. Be your own self advocate and ask many questions.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
I had minimal fertility coverage through my work. However, I still accrued an extensive bill. The financial advisor gave very little advice. Once my coverage was exhausted I had to cancel all future appointments because we could not afford to move forward. NOBODY in the office offered any advice or help. After a year of saving we were ready to move forward. However, the financial department had mistakenly allowed us to do 2 transfers that were not covered by insurance and expected us to pay for them before moving forward! After calling and leaving many messages we still have not heard back from the financial department and now have no way of moving forward. Even with insurance coverage we still ended up paying well over $10000. For the 2 transfers that were not covered they are charging us $6500. The process is very expensive, but this does not seem to concern the clinic.
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
Dr Schnorr REFUSED to do multiple embryo transfers. Which with the risks explained is understandable but every patient is different and could require different approaches.
5
Doctor
John Schnorr
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
6
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
0
NPS
0
Age 32 - 33
2 IVF
Male Factor
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Schnorr got things wrong, he argued with me during a procedure that our one embryo was a 5 day when it was a 6 day and he clearly couldn’t even remember after just reading my chart. He corrected himself later but didn’t apologize. He did not listen to what we wanted or and was disrespectful about our wishes regarding speaking about donor sperm or that we wanted to grow out our embryo on the 2nd round instead of transferring a 3 day that wouldn’t have made it again.
This place [Coastal Fertility Specialists] churns out patients, it’s a money making machine. The financial department is a complete mess that I had to call so many times to get things straightened out even though we paid everything up front. Not transparent pricing or add on procedures at all...The positives I can say are the technicians who took blood in the mornings and the ultrasound tech were amazing, compassionate, good people. They deserve a raise.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr at the initial consult came across as optimistic about my age and overall fertility despite our major male factor concerns so I was excited at first. I wanted to use a urologist to begin with and he basically told us no and then we ended having to go that route the 2nd round and cost us a lot more money. I had more eggs the first round when he used sperm fragments and wasted all my good eggs, it might have been completely different the 2nd time around if I had that number of eggs again but I had less the 2nd time. He told me on my 32nd birthday after our first failed round of IVF that, “I would remain childless if we did not use donor sperm”. I actually have 3 step children as I informed him again and he said, “if that were enough you wouldn’t be here.” On the our 2nd attempt through IVF, we did not want to transfer 3 day embryos like we had been encouraged too before, we wanted to see if it would grow out to a cytoblast which only one did and only on day 6 which they graded a 3BB embryo. There’s no way to confirm whether it really was or not, but it didn’t look particularly good to me or my husband the day of transfer. I was disappointed and felt that transfer was encouraged again despite extremely low odds. You pay for everything at Coastal up front so it is financially beneficial for them to transfer and not have to refund any portion of your fees. Dr. Schnorr made me cry in the parking lot of my workplace at the time when I said that I wanted to give the embryo a chance to grow out before deciding to transfer. He said that no patient had ever told him that before and that it was always better to have a shot than to have no embryo to transfer at all. I calmly explained to him that although both options were not great, the two week wait after transfer the first time and then the resulting negative was absolutely gut wrenching for me and I didn’t want to unnecessarily go through that again. He thought my opinion was completely invalid and got a little huffy with me on the phone and said he would “make note of that” in my file right away and that I could do what I want basically. He was not supportive or nice in an extremely difficult time, both my husband and I felt like we were being called it the principle’s office like we had done something wrong every time we had to go to the clinic. I have PTSD about anything regarding Dr. Schnorr or Coastal as the financial department also messed up on both of our rounds and sent bills for services that has already been paid months and months after both of our failed transfers. Opening an envelope from them felt like being punched in the gut all over again.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
He really likes to cherry pick easy patients that will likely work and I think that’s why he did not like us because our situation did not end up being easy. I would tell a patient of his to ask to change to Dr. Cook instead, she was amazing and caring. Stick to your guns when you know something doesn’t quite seem right as you know your body better than anyone else.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr did not complete most of my procedures my first round of IVF. I had Dr CooK for several things and she was far superior in her manner, tone, and just general compassionate nature. Dr. Schnorr got things wrong, he argued with me during a procedure that our one embryo was a 5 day when it was a 6 day and he clearly couldn’t even remember after just reading my chart. He corrected himself later but didn’t apologize. He did not listen to what we wanted or and was disrespectful about our wishes regarding speaking about donor sperm or that we wanted to grow out our embryo on the 2nd round instead of transferring a 3 day that wouldn’t have made it again.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
Used the same protocol both times, slightly stronger dosages the 2nd round as I responded slower.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Whitney)
The positives I can say are the technicians who took blood in the mornings and the ultrasound tech were amazing, compassionate, good people. They deserve a raise.
Describe your experience with Coastal Fertility Specialists.
Ask questions, as many as you need and pick a female doctor. This place churns out patients, it’s a money making machine. The financial department is a complete mess that I had to call so many times to get things straightened out even though we paid everything up front. Not transparent pricing or add on procedures at all.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
15k per round and then so much more for random procedures they charged for, $500 for anesthesia for egg retrieval, 3500-8000k for drugs
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
He heavily encouraged us to transfer two 3 day 5 and 6 cell bad looking embryos our first time and I would never do that ever again. Our 2nd round we only had one embryo to transfer because we learned from the first round and decided to grow out the embryo which I felt chastised for by Dr. Schnorr.
What specific things went wrong at Coastal Fertility Specialists?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Coastal Fertility Specialists.
Dr. Schnorr just didn’t like us when weren’t an easy case and was very cruel to me in his word choice and tone. The financial department failed miserably in our case on both rounds and we got bills for months after our failed transfers thag had already been paid.
0
Doctor
John Schnorr
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
6
NPS
6
Age 25
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Schnorr is kind of like a car salesman; he speaks quickly and doesn't spend too much time covering information that he deems irrelevant to the case he's presenting at that time...I think Dr. Schnorr would be a great doctor for someone who has known infertility or is seeking IVF, for us being a supposed non-medicated IUI he seemed uninterested.
The Lexington [Coastal Fertility Specialists] clinic is very clean and despite being small it has sufficient seating arrangements. Everyone kind of works together and would take you from each room to wherever you needed to go next. For people who have already been diagnosed with infertility whether by a known cause or unknown, I think this office will be more welcoming and have more involved care. For someone with less intensive treatment plans....well, I'm switching treatment plans and leaving this one.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr is kind of like a car salesman; he speaks quickly and doesn't spend too much time covering information that he deems irrelevant to the case he's presenting at that time. I brought up my concern about possibly having PCOS or something else which would be the cause of my irregular cycles and he essentially said nothing points to that at all and I am prime fertility health. My cycles vary from 30-50 days in length and I'm not sure I am even ovulating some cycles as the ovulation predictor kits are coming up positive multiple times a cycle or sometimes not at all. These concerns were brushed off and I was told theres no reason to discuss fertility/ovulation induction medications because there doesn't seem to be a need for them right now because my lab work is fine and my Antral Follicle Count was within normal limits.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Be very direct with your concerns. I have moderate-to-severe social anxiety so when I am in new places I stumble on my words and have a hard time getting them out, because of that I don't think I was able to accurately express my intense worry about not ovulating which put a disconnect in our communication. I think Dr. Schnorr would be a great doctor for someone who has known infertility or is seeking IVF, for us being a supposed non-medicated IUI he seemed uninterested.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
I really believe that because I am young, have given birth once before, and already had everything lined up for my treatment (my wife and I already have banked donor sperm, we had already tried an at home insemination with no positive result, etc), the clinic seemed uninterested in our case. I don't need a physician coddling me but my concerns were sort of scoffed at, at least I felt like they were, and I was just told there was no reason to suggest I would have any issues getting pregnant.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
Dr. Schnorr refused to discuss medications for my treatment and stated they were not warranted at this time. I would have been content with that answer if he could have offered suggestions at to why my OPKs were unreliable and why my cycles are so wildly unpredictable.
How competent was John Schnorr at LGBTQ+ care?
Yes, they've obviously worked with LGBTQ clients before and understood the process of banking sperm in addition to offering suggestions on having IUI performed at the lexington branch which would require me to ship the sperm and bring it to the office on my own or I could ship it to the Mt. Pleasant office where they are able to bank the sperm there until it's needed.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Cherub Hutto)
Cherub is very friendly and responds to emails quick. That's about the extent of any praise I would give her. My wife and I are a lesbian couple and while I understand a lot of people are likely going through the motions of many emotions during their visits in an infertility clinic (due to news of infertility, failed cycles, not knowing what to expect because this wasn't in the plan, etc.) that wasn't the case for us. It's never been a shock to us that getting pregnant would require the help of donor sperm and potentially a fertility doctor so it's been in the plan for us throughout our entire relationship. We have researched IUI and at home inseminations extensively so really we just needed someone to 1. do the procedure and 2. give some insight on my irregular cycles. Cherub pressed us multiple times in our first visit regarding whether or not we had questions then made way too many attempts at small talk after we both stated "no, we're good." Despite the multiple checks to see if we had any further questions, Cherub has rarely directly answered a question I've sent her by email. She is prompt to respond but incredibly short in her emails which is a total contrast to how she is in person. She never lets you know that she has received paperwork/labs that you've had faxed over from different facilities and I asked multiple times about the results of a lab that she said she would touch base with dr. schnorr about to which she never responded even to say "that result is fine" The biggest source of my emails is the fact that OPKs are *not* reliable for us and the results are not accurate which is discouraging and scary given the fact that we have been told that's what we need to rely on for our IUI (which isn't cheap or covered by our insurance at all). Cherub responds each time to try a different brand or just change the timing of when I check even though in the beginning she told me that I need to stop testing multiple times a day and just stick to the initial time (before 10am) and keep to that. She's now recanted that and stated I need to start checking before 7 am. Pretty much useless emails and a waste of my time.
Describe your experience with Coastal Fertility Specialists.
The Lexington clinic is very clean and despite being small it has sufficient seating arrangements. Everyone kind of works together and would take you from each room to wherever you needed to go next. For people who have already been diagnosed with infertility whether by a known cause or unknown, I think this office will be more welcoming and have more involved care. For someone with less intensive treatment plans....well, I'm switching treatment plans and leaving this one.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
Because we are using donor sperm with my own egg, we were required to get basic prenatal labs (cycle day 3 blood work) in addition to a lot of labs to check for STDs, chicken pox immunity, hepatitis panels, etc. as well as told we would have to do an HSG prior to IUI. Because of my irregular cycles/ovulation, we were given the option to bank our sperm at the Mt. Pleasant office. The HSG cost $890 initial visit for consultation, ultrasound, blood work cost ~800 dollars, a little bit less but not by much. About 350 of that was blood work. The remaining blood work I needed after the labs I had completed at the consultation totaled out to be 790 dollars but I went to my primary care physician and had them ordered there by different coding so it would be covered by my insurance. a non-medicated cycle of IUI = $600 dollars. banking sperm = $500/year, paid in two payments of $250
What specific things went wrong at Coastal Fertility Specialists?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Coastal Fertility Specialists.
There was just a lack of communication for when we are not actively in office. Many questions were not answered yet we were constantly pressured to "let them know" if we had any questions.
6
Doctor
John Schnorr
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
LGBTQ+ Care
4 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
6
Clinic
Coastal Fertility Specialists
Lexington
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
LGBTQ+ Care
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
8
NPS
9
Age 30
Male Factor
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Schnorr was personable and I could tell he cared...When Dr. Schnorr saw how upset I was when he was explaining IVF was our only option he slowed down. He asked how we wanted to proceed and suggested another consult to completely review IVF in detail IF we wanted to continue...When I started to get upset he provided us hope that we had options
I felt welcomed at Coastal, the facility was decorated nicely and clean. Everyone I came in contact with was kind from the front desk, to the nurse taking my blood pressure and Dr. Schnorr. It was slightly confusing as to which patient coordinator I should speak to when scheduling my initial consult...My husband and I completed all blood tests etc needed...It would have been nice for someone to reach out to us to check in since then.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr was personable and I could tell he cared when explaining to us that my husband had zero sperm in his sample. When I started to get upset he provided us hope that we had options. He explained we could do an ultrasound that day and count my eggs as well as what tests would be needed if we wanted to proceed with IVF. He could tell this was not the answer I was expecting and offered a brief review of the IVF process and told us we could process the information and come back to a full review if we wanted to move forward.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
My husband and I completed all blood tests etc needed aside from HSG about 4 months ago. It would have been nice for someone to reach out to us to check in since then.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
When Dr. Schnorr saw how upset I was when he was explaining IVF was our only option he slowed down. He asked how we wanted to proceed and suggested another consult to completely review IVF in detail IF we wanted to continue.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
IVF with ICSI is the course of treatment for us. We are looking to schedule the appointment to review in more detail and move forward.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Jessica Wilkerson)
Everyone at Coastal was very kind. My biggest fear is needles and given there are countless needles involved in the process my anxiety is through the roof. When getting my blood drawn they let me lie down and talked me through it. They were patient, caring and never made me feel bad about my phobia.
Describe your experience with Coastal Fertility Specialists.
I felt welcomed at Coastal, the facility was decorated nicely and clean. Everyone I came in contact with was kind from the front desk, to the nurse taking my blood pressure and Dr. Schnorr. It was slightly confusing as to which patient coordinator I should speak to when scheduling my initial consult. Also, had difficulty with my referral when scheduling the semen analysis for my husband since my OB was referring me as the patient but it was my husband who would need the test. Eventually it got worked out but it took about 5 calls back and forth between my OB and Coastal.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
Semen Analysis $130 Initial Consult $255 Male Labs $1161 Female Labs $362 Future Testing- HSG $950
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
N/A
8
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
9
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 32
1 IVF
Male Factor
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Schnorr is a brilliant doctor. While being 100% transparent about risks he remains positive and knowledgeable. He personally calls patients and works 7 days a week to realize individuals dreams. We even received a call from him on Easter Sunday with test results...Dr. Schnorr transfers 1 embryo of the highest quality possible...Our experience was exceptional. We were treated like humans....
The clinic [Coastal Fertility Specialists] is beautiful and clean. The people are well organized and intelligent...Everyone in the office knew our names and we were assigned a personal nurse who helped us with any questions or concerns as quickly as possible...Without insurance around $20k with insurance around $11k...The nursing staff was AMAZING. From the nurses that took blood to my personal nurse they are absolutely the best.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr is a brilliant doctor. While being 100% transparent about risks he remains positive and knowledgeable. He personally calls patients and works 7 days a week to realize individuals dreams. We even received a call from him on Easter Sunday with test results. As the facilitator of the clinic, he understands how important it is to have the best lab possible. This is essential for positive results. We couldn't be happier with our experience with Dr. Schnorr. I would recommend him to anyone.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr will always be honest with you and you have to trust the process. Remain positive and even if an obstacle comes up, you all will work as a team to get through it.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Our experience was exceptional. We were treated like humans. Everyone in the office knew our names and we were assigned a personal nurse who helped us with any questions or concerns as quickly as possible.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
Frozen embryo transfer and a successful pregnancy!
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Jessica)
The nursing staff was AMAZING. From the nurses that took blood to my personal nurse they are absolutely the best.
Describe your experience with Coastal Fertility Specialists.
The clinic is beautiful and clean. The people are well organized and intelligent. I've never encountered an organization that turns on a dime the way it does. I didn't find any weaknesses with the clinic.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
Without insurance around $20k with insurance around $11k.
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
Dr. Schnorr transfers 1 embryo of the highest quality possible. This is the responsible method of embryo transfer as it's safer for the embryo and later fetus to grow and thrive.
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
6
Age 34
PCOS
Black or African-American
1st of 2 Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Not sure
Dr. Schnorr was very personable, caring and compassionate. He thoroughly explained everything in detail. I felt like I was learning new things about my body that had never been explained before. My husband was amazed as he guided us with visuals and answered every question...He took the time to listen, reassure and show us the path forward. I came in nervous and left encouraged.
The [Coastal Fertility Specialists] clinic was overall okay. I did not receive a follow-up from my nurse for several months. I had to call when I had a question. I believe that it would be a great if the nurses follow-up with patients to see if the strategy given is working...I do know Coastal Fertility was more expensive that another clinic that was recommended to me
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schonorr was very personable, caring and compassionate. He thoroughly explained everything in detail. I felt like I was learning new things about my body that had never been explained before. My husband was amazed as he guided us with visuals and answered every question. When I started to get emotional while explaining our long struggle with infertility, he gave me as much time as I needed to gather myself. I did not feel rushed or that it was his normal routine. He took the time to listen, reassure and show us the path forward. I came in nervous and left encouraged.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
I would say, ask all the questions that you have. He is very knowledgeable and willing to provide you with the information he has from years of experience.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
I felt like a human because he did not start our meeting with fertility questions. He made both my husband and I feel comfortable by just chatting about our backgrounds and life. He was very personable.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
My treatment strategy was to get the PCOS diagnosis under control. I was given a full packet on PCOS to include dieting, exercising, vitamins and supplements to take.
Describe your experience with the nursing staff at Coastal Fertility Specialists.
The nursing staff was overall pleasant.
Describe your experience with Coastal Fertility Specialists.
The clinic was overall okay. I did not receive a follow-up from my nurse for several months. I had to call when I had a question. I believe that it would be a great if the nurses follow-up with patients to see if the strategy given is working.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
I don't remember all of the costs associated with the different treatment options. However, I do know Coastal Fertility was more expensive that another clinic that was recommended to me. Therefore, we decided to change.
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
N/A
9
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Endometriosis
Tubal Blockage
European
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
De. [Dr.] Schnorr was very detailed with us from our consultation and continued to be so at every appointment after that. ... After diagnosed hydrosalpinx Dr. Schnorr suggested IVF as our best possibility for getting pregnant. ... He did retrieval, transfer, ultrasound after positive pregnancy test and D&C. After getting pregnancy test results from the nurse, he always called to follow up the same day and discuss plans for moving forward.
Both clinic locations [Coastal Fertility Specialists] are clean and organized. Staff are always pleasant and are very compassionate. The doctors are primarily in the Charleston office so scheduling with them in the Lexington office can be a little tricky and I would not wait until the last minute to make an appointment. ... Monitoring appointments are first thing in the morning. They're is never more than one or two other people in the waiting room, if any. On 95% of my appointments I never waited more than 5 minutes to be called back.
How was your experience with John Schnorr at Coastal Fertility Specialists?
De. Schnorr was very detailed with us from our consultation and continued to be so at every appointment after that. We did not see him for monitoring appointments (he is based in Charleston, we live in Lexington). He did retrieval, transfer, ultrasound after positive pregnancy test and D&C. After getting pregnancy test results from the nurse, he always called to follow up the same day and discuss plans for moving forward.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
He is honest in giving you information about possibility for success and makes sure you understand risks involve. He follows recommended guidelines for transfers and his goal is to get you one healthy bay at a time.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Everyone in the clinic makes us feel very welcome. Our team knew my and my husband names and would remember personal things that came up in conversation and ask us about it at follow up appointments. Our nurse coordinator, Cherub, is amazing! I've never had a problem getting in touch with her and she always emails to check in on how we are doing. I love our clinic!
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
After diagnosed hydrosalpinx Dr. Schnorr suggested IVF as our best possibility for getting pregnant. We did one egg retrieval with a freeze-all. I believe this is Dr Schnorr's typical protocol in order to give your body time to recover after stinking and retrieval and get prepared for transfer. Genetic testing was not recommended for us. We transferred day 5 single embryos twice stating with the highest grades embryo (one early miscarriage, one failed). For our third transfer Dr. Schnorr recommended an endometrial scratch to help with implantation and gave us the option to transfer 2 embryos, which we did. This cycle also failed. Next, an ERA has been recommended to test receptivity and make and protocol changes as needed. This will be our next step.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Cherub)
From the first visit, Cherub has been incredibly helpful. She has developed a gray rapport with my husband and I and is always quick to respond to emails. She has checked in with me after every procedure and is always offering support if needed.
Describe your experience with Coastal Fertility Specialists.
Both clinic locations are clean and organized. Staff are always pleasant and are very compassionate. The doctors are primarily in the Charleston office so scheduling with them in the Lexington office can be a little tricky and I would not wait until the last minute to make an appointment. With that being said I have never not been able to get in with someone when I really needed to, even if it had to be a different doctor.
Describe your experience with your monitoring appointments at Coastal Fertility Specialists.
Monitoring appointments are first thing in the morning. They're is never more than one or two other people in the waiting room, if any. On 95% of my appointments I never waited more than 5 minutes to be called back.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
I do have some insurance coverage, however we have spent approximately $15k on one stim and retrieval cycle and 3 transfers and one D&C (including all monitoring and blood work) and medications.
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
Dr. Schnorr highly recommends single embryo transfers unless there are extenuating circumstances. He explains all of the possible outcomes, good and bad, for transferring more than one embryo.
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Coastal Fertility Specialists
Lexington
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018 - 2019, Successful
NPS
9
NPS
9
Age 30 - 31
1 IUI
Anovulation
European
Income $200K - $499K
Doctor
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Schnorr] was very thorough in explaining all of the hormonal imbalances and the need for IUI to be the best option for me. He was always the one to guide me if the treatment plan shifted, which it did almost every time, until he eventually figured out my correct protocol. If there was one thing to change my only wish would be that he had been slightly more personable rather than strictly professional, honestly I didn’t care though because he is an amazing physician. I felt well taken care of by his medical expertise and I was happy that he seemed to think we wouldn’t need IVF.
Strengths [at Coastal Fertility Specialists]-small, close knit, able to get everything done under the same roof and everything is very routine at the mount p office-you can tell they run like a well oiled machine. I felt very comfortable with the US techs as they were very experienced with their scanning. Also they’re open on weekends which is apparently not every RE office Cons-not much to say other than occasionally the visits took slightly longer than expected but I assumed that was due to the occasional bad news being delivered to other patients
How was your experience with John Schnorr at Coastal Fertility Specialists?
He was very thorough in explaining all of the hormonal imbalances and the need for IUI to be the best option for me. He was always the one to guide me if the treatment plan shifted, which it did almost every time, until he eventually figured out my correct protocol. If there was one thing to change my only wish would be that he had been slightly more personable rather than strictly professional, honestly I didn’t care though because he is an amazing physician. I felt well taken care of by his medical expertise and I was happy that he seemed to think we wouldn’t need IVF.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Come prepared with questions written, he talks fast!
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
Initially we tried letrozole 2.5mg x days cd 2-5, then with a trigger shot after monitoring-We did an IUi with a 17mm follicle. IUI #1 failed. Then we tried Gonal f 75 stim cd 3-14 and then with monitoring and gradual increases and my body didn’t respond at all, then we took the next month off. Then...he added Gonal f again at 125 daily 3-9 with micro hcg at 30 daily and I triggered a large follicle with 10,000 hcg and had iui that was successful!
Describe your experience with Coastal Fertility Specialists.
Strengths-small, close knit, able to get everything done under the same roof and everything is very routine at the mount p office-you can tell they run like a well oiled machine. I felt very comfortable with the US techs as they were very experienced with their scanning. Also they’re open on weekends which is apparently not every RE office Cons-not much to say other than occasionally the visits took slightly longer than expected but I assumed that was due to the occasional bad news being delivered to other patients
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
I had insurance coverage for one IUI cycle and we paid 1000 out of pocket, then we took out a 10k loan for meds and only used 3k of it
9
Doctor
John Schnorr
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 31 - 33
1 IVF
Anovulation
Male Factor
Immunological
European
Income $100K - $199K
Operations
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Schnorr was] Very personable but he also didn’t waste your time with small talk...Knowledgeable, and kind. He predicted our numbers based on my age and diagnosis PERFECTLY. That made me feel like he had been doing this for a long time. Had to rely a lot on his staff because of my location...He will listen to you and take all the time you need to answer questions so have your questions ready!... He suggested a single embryo transfer based on my age 32. He suggest ICSI based on my husbands sperm sample. He suggested frozen transfer transplant based on his success rate.
[Coastal Fertility Specialists has] Multiple locations which is nice living in Columbia where there are not many clinics. Had to drive 1.5 hours to get to the transfer and retrieval. Other then that could do everything in Columbia. Clinic is clean and nice decor...You would see whichever doctor was in Columbia that day so you aren't always seeing Schnorr but 2/3 doctors were great and you always had the same nurse. Very helpful in scheduling around your work schedule.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Knowledgeable, and kind. He predicted our numbers based on my age and diagnosis PERFECTLY. That made me feel like he had been doing this for a long time. Had to rely a lot on his staff because of my location but the time sI did talk o him he was honest and to the point.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
He will listen to you and take all the time you need to answer questions so have your questions ready!
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Very personable but he also didn’t waste your time with small talk
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
We were going to try IUI 2 - 3 times but after one failed cycle he was honest and said he didn't think based on husbands numbers we should do a second round. We did anyways for peace of mind and I don't have any regret. Then we did IVF. He suggested a single embryo transfer based on my age 32. He suggest ICSI based on my husbands sperm sample. He suggested frozen transfer transplant based on his success rate.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Cherub)
Best communicator I have ever met. She is firm and to the point but extremely efficient. I loved being able to email a nurse and get a response within 10 minutes. I have never had that with a doctors office before!
Describe your experience with Coastal Fertility Specialists.
Multiple locations which is nice living in Columbia where there are not many clinics. Had to drive 1.5 hours to get to the transfer and retrieval. Other then that could do everything in Columbia. Clinic is clean and nice decor. Its obvious that when you are paying out of pocket you are getting better treatment. You would see whichever doctor was in Columbia that day so you aren't always seeing Schnorr but 2/3 doctors were great and you always had the same nurse. Very helpful in scheduling around your work schedule.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
2k for IUI treatment and medication 14k IVF 3k IVF medication Free consults $200 credit
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
He said that based on my age 32 I had a 60% chance of implantation. He thought it would be better and less risky to transfer one by one then multiples because of my high implantation chance. We knew it would be more expensive if first transfer doesn't work but we were willing to take the chance to avoid twins.
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Coastal Fertility Specialists
Lexington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 29
Male Factor
Income $50K - $99K
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Schnorr is a very knowledgeable, compassionate, and trustworthy doctor. We have experienced nothing but positivity in each of our appointments. He makes sure we understand what we will be doing during each appointment and takes the time to answer any questions. He honestly makes you feel comfortable and knowledgeable during this journey....He is very informative yet has a very warm bedside manner. All of the tests my husband and I underwent he made sure himself that we were comfortable and understood what the test was for.
This is a very popular clinic [Coastal Fertility Specialists] with an amazing reputation with its doctors, nurses, and other staff. Getting an appointment for a consultation takes a little time, however this is similar to any other clinic. The staff are always friendly, informative, kind, and want nothing but to assist you in your journey....Our charge nurse Whitney Hoertz is amazing. Anytime I have a question or concern she is more than willing to answer. If I call or email she always responds the same day if she’s busy with other patients.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr is a very knowledgeable, compassionate, and trustworthy doctor. We have experienced nothing but positivity in each of our appointments. He makes sure we understand what we will be doing during each appointment and takes the time to answer any questions. He honestly makes you feel comfortable and knowledgeable during this journey.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Go to Dr. Schnorr! He is an amazing doctor. You will love him as a doctor if you appreciate being treated as a human and learning all aspects of your infertility journey while having a say in your treatment.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr ran a lot of tests and made to cover all bases. Once these tests were complete he not only went over all of the results and what they meant, he also gave us a packet of the information for when we went home. That included what we went over, videos, and numbers and emails we could contact him and our charge nurse. He is very informative yet has a very warm bedside manner. All of the tests my husband and I underwent he made sure himself that we were comfortable and understood what the test was for. Our second opinion consultation lasted three hours. I appreciated that he went through the results and wanted to redo some. He also wanted to complete more results than our prior Dr. Once they were completed he went over our best options and consulted with us to make sure this was what we were wanting. Our previous doctor just wanted to “jump right into IVF”. I appreciate that Dr. Schnorr treats his patients as humans and cares about the outcome of their journey.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Whitney Hoertz)
Our charge nurse Whitney Hoertz is amazing. Anytime I have a question or concern she is more than willing to answer. If I call or email she always responds the same day if she’s busy with other patients. I appreciate that she knows my husband and I and that we have the same nurse every time and get to build a relationship with her.
Describe your experience with Coastal Fertility Specialists.
This is a very popular clinic with an amazing reputation with its doctors, nurses, and other staff. Getting an appointment for a consultation takes a little time, however this is similar to any other clinic. The staff are always friendly, informative, kind, and want nothing but to assist you in your journey.
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
9
Age 36
1 IVF
Diminished Ovarian Reserve
Unexplained
East Asian
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Schnorr took time to learn about our personal situation and our beliefs. He asked me what I felt was important to me and my husband. He also explained everything in detail and answered as many questions as I had. ... He researches new protocols and tailors to each individual patient. When I asked him if a different protocol that I had found on the internet would work for me, he took time to explain why he didn't choose that for my particular situation and I ended up having more eggs than we both thought I would get!
The only thing I felt was that when I was just doing timed intercourse or IUI, the level of interest from the staff [Coastal Fert Spec] seemed less. Once I moved to IVF, they became increasingly more friendly and involved. This isn't true for the entire staff but it was noticeable in some. ... Sometimes there would be a 10 minute wait or so but the ultrasound tech is very quick and efficient. ... Andrea [nurse] is amazing. She is patient and kind and treats you almost like her own daughter.
How was your experience with John Schnorr at Coastal Fertility Specialists?
He is exceptional. He researches new protocols and tailors to each individual patient. When I asked him if a different protocol that I had found on the internet would work for me, he took time to explain why he didn't choose that for my particular situation and I ended up having more eggs than we both thought I would get!
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Take a notepad with you with all of your questions. He will answer each and every one, patiently. He is thorough and will spend as much time with you as you need.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr took time to learn about our personal situation and our beliefs. He asked me what I felt was important to me and my husband. He also explained everything in detail and answered as many questions as I had.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
My protocol was testosterone cream for 20ish days that was applied to the inner arm once a day, 10 units of Lupron began 2 weeks before my period. Testosterone was stopped right after my period and 10 units of HCG began and Lupron was dropped to 5 units. I also began Gonal-F at 350 units and stimmed for 11 days. The last two days I was dropped down to 300 units of Gonal-F and then a HCG trigger on day 12. He used testosterone as prime to assist in producing more eggs. He expected 7-8 and I had 11 with 10 that were mature and then 5 made it to blast.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Andrea)
Andrea is amazing. She is patient and kind and treats you almost like her own daughter. She is there any time I need her, even it is just to talk. Everyone is friendly and gets very excited for you as you move through the process.
Describe your experience with Coastal Fertility Specialists.
The clinic is very good. The only thing I felt was that when I was just doing timed intercourse or IUI, the level of interest from the staff seemed less. Once I moved to IVF, they became increasingly more friendly and involved. This isn't true for the entire staff but it was noticeable in some. I originally had Dr. Cook, and she is young and seemed a little less experienced and knowledgeable than Dr. Schnorr. I felt in better hands with Dr. Schnorr and him knowing what exactly I needed.
Describe your experience with your monitoring appointments at Coastal Fertility Specialists.
It was a pretty smooth process. Sometimes there would be a 10 minute wait or so but the ultrasound tech is very quick and efficient.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
IVF costs are around $12k without medications and IUI was around $700
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
He originally suggested two embryo transfer since he thought I would have a limited amount of healthy embryo's and it would give me a better chance that 1 would take. When it was all said and done I have 5 healthy embryos so he suggests only doing 1 to avoid risk of multiples.
What specific things went wrong at Coastal Fertility Specialists?
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Coastal Fertility Specialists.
When doing IUI, I was waiting to hear when it would be and I never got a call on whether to keep taking Gonal-F or to trigger. Thankfully, they have a portal so I logged on saw my treatment plan. I was told if that were to ever happen again, to call the nurse on call and she would have helped me.
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 40 - 41
2 IVF
European
Income $50K - $99K
Operations
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Schnorr is so kind and compassionate. I saw him for a second opinion, and my husband and I were so impressed that we started a cycle with him less than a week later. He read my record and clearly explained why he believed my first cycle at another clinic failed. He explained what he would do differently and took all of my feelings into account when he made my protocol.... I would recommend doing your initial consultation at the main office, even if your monitoring will be at a satellite office.
The clinic [Coastal Fertility Specialists] was clean and comfortable, and all of the staff was very friendly. It didn't feel sterile like a doctors office. It was nice to be able to meet with your nurse to go over your medical plan and then go to the next office to go over your financial plan. Thw financial coordinator worked with the billing department to answer all my questions.... The costs were similar to the other clinics in the area. Monitoring $2327. Case management/retrievel $4630. Embryology $4590. Transfer $3101.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr is so kind and compassionate. I saw him for a second opinion, and my husband and I were so impressed that we started a cycle with him less than a week later. He read my record and clearly explained why he believed my first cycle at another clinic failed. He explained what he would do differently and took all of my feelings into account when he made my protocol.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Don't hesitate to see Dr. Schnorr! I would recommend doing your initial consultation at the main office, even if your monitoring will be at a satellite office.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr was very compassionate and confident that he could help me. He does what is best for his patients instead of batching then like other doctors. He answered all of my questions candidly. He was going to be on vacation the day of my egg retrieval, and he called me personally a few days ahead of time to let me know that he wouldn't be there. He talked about my how my cycle was going and told me about the doctor who would be doing the retrieval. Dr. Schnorr always called me personally with my PGD results.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
I had previously done a microdose lupron flare protocol with another doctor. I ended up with OHSS and all PGD abnormal embryos. Dr. Schnorr changed my protocol and had me use an LH trigger. I didn't get sick, and all of my embryos tested normal. He also liked to wait an extra day for the eggs to have more time to mature.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Jan Missledine)
My nurse was quick to make my schedule, call in refills on medication, and send me orders to have blood drawn at my local hospital instead of LabCorp.
Describe your experience with Coastal Fertility Specialists.
The clinic was clean and comfortable, and all of the staff was very friendly. It didn't feel sterile like a doctors office. It was nice to be able to meet with your nurse to go over your medical plan and then go to the next office to go over your financial plan. Thw financial coordinator worked with the billing department to answer all my questions.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
The costs were similar to the other clinics in the area. Monitoring $2327. Case management/retrievel $4630. Embryology $4590. Transfer $3101.
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
My doctor recommended not doing PGD testing and transferring two embryos. I really wanted the PGD, and when rgey tested normal, he put only one in.
What specific things went wrong at Coastal Fertility Specialists?
  • Failed to order appropriate test
Describe the specific things that went wrong at Coastal Fertility Specialists.
The doctor gad wanted me to do a saline sonohistogram before my embryo transfer, but my nurse did not schedule one in time.
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unsuccessful
NPS
8
NPS
9
Age 32 - 36
1 IVF
1 Egg Freezing
Unexplained
European
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
6 IUI With Other Docs
Donor Sperm
Neutral
Strongly Recommends
Unsuccessful
He [Dr. Schnorr] is very detailed and thorough. He doesn’t over promise but remains very positive. He was there every step of the way and really made sure I knew the whole process. He would follow up with me personally and I never felt rushed with him. He also tries to be financially respectful.... on my retrieval protocol I was started on a very low dose and had to quickly change as I was not responding.
Ask questions and do research on your own about coverage and finances. I don’t think the staff [Coastal Fertility Specialists] is educated on financial options and coverage because I got most of my financial tips from the doctor. Most of the staff is kind and welcoming. One of my interim nurses wore flip flops in the office which really annoyed me.... They did forget to put me on the schedule multiple times for monitoring but they always fit me in and my biggest issue was my paperwork was given to someone else and I got hers with all her personal information and insurance information.
How was your experience with John Schnorr at Coastal Fertility Specialists?
He is very detailed and thorough. He doesn’t over promise but remains very positive. He was there every step of the way and really made sure I knew the whole process. He would follow up with me personally and I never felt rushed with him. He also tries to be financially respectful.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Do research and bring questions. I think regardless of who you see it is very important to ask questions and don’t be afraid to ask about failed cycles and finances. We typically don’t like to discuss but it is a big investment and he understands that.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
He definitely has a very pragmatic approach and is encouraging.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
I did 6 unmedicated iuis to reduce risk of multiples. Then I moved to ivf. I did retrieval one year ago transfer the next year. When I was on my retrieval protocol I was started on a very low dose and had to quickly change as I was not responding. I used low dose hcg in the morning and then added gonal f a few days in in the evening and then ganirelix to prevent early ovulation. I did this for about 17 days before getting my ovidrel shot to get my eggs retrieved. Because I’m petite I think he was worried about ohhs but I needed larger doses as I was not responding.
Describe your experience with the nursing staff at Coastal Fertility Specialists.
I had my regular nurse but she was on leave when I went through the process and felt very tossed around wit the nurses. There was a ton of miscommunication that I finally had to ask to speak only to dr schnoor about my protocols. There is a nurse who would do my u/s and she was amazing. Very encouraging and thoughtful. I felt like a team with her. When my other nurse returned she was there for retrieval but she made me feel like a burden.
Describe your experience with Coastal Fertility Specialists.
Ask questions and do research on your own about coverage and finances. I don’t think the staff is educated on financial options and coverage because I got most of my financial tips from the doctor. Most of the staff is kind and welcoming. One of my interim nurses wore flip flops in the office which really annoyed me.
Describe your experience with your monitoring appointments at Coastal Fertility Specialists.
It was fairly organized. A few hiccups but overall easy.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
I have probably spent 30k overall. With storage, iuis, appointments, procedures etc
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
Because I’m single it was recommended that I do 1 transfer.
What specific things went wrong at Coastal Fertility Specialists?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Coastal Fertility Specialists.
Certain labs were not ordered. I can’t remember which labs but luckily it wasn’t a huge issue. They did forget to put me on the schedule multiple times for monitoring but they always fit me in and my biggest issue was my paperwork was given to someone else and I got hers with all her personal information and insurance information. I’m in health care so I made sure to follow protocol.
8
Doctor
John Schnorr
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
8
NPS
10
Age 34 - 37
3 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Schnorr is an excellent, knowledgeable doctor. He explains everything in great detail, and will ask for questions multiple times. He does talk a bit fast though, I always feel rushed at our appointments. When I had some tests done (a dye test of my ovaries and fallopian tubes), he was very kind and made me as comfortable as possible. He is a very upbeat, a straight-shooter, and down to earth.
The clinic [Coastal Fertility Specialists] is modern, clean, and comfortable. The staff is attentive, courteous, and do their best to move your appointment along, answer any questions, and make you feel welcomed. The only thing I don't like is the terrible waiting room music - 70s light rock.... My Care Coordinator and the nursing staff are all extremely kind and sweet, and very, very compassionate. Most of them experienced some kind of infertility themselves, and have empathy and understanding of what I'm going through.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr is an excellent, knowledgeable doctor. He explains everything in great detail, and will ask for questions multiple times. He does talk a bit fast though, I always feel rushed at our appointments. When I had some tests done (a dye test of my ovaries and fallopian tubes), he was very kind and made me as comfortable as possible. He is a very upbeat, a straight-shooter, and down to earth.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Don't let him rush you; ask all the questions you need to make sure you understand.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr explains everything in great detail. Each time we have an appointment to see him, we have to wait longer than we should...and he talks really fast like he's trying to fit it all in, but also end the appointment quickly so he can get back on schedule.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
I was prescribed Gonal F injections, as well as an oral mediation to help promote ovulation (I can't remember the name). My right ovary needs more shots to respond than my left, so dosages are different, depending on which side I'm ovulating from. I would take a trigger shot when it was time to ovulate, and then we'd perform the IUI, with progesterone vaginal inserts to promote implantation. My first IUI resulted in my son in 2016. I naturally conceived in 2017, but it was ectopic and miscarried naturally. I went back to Dr. Schnorr, and we have started IUI treatments (the same course as before) with no success. We are about to begin our 3rd cycle.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Andrea Hall )
My Care Coordinator and the nursing staff are all extremely kind and sweet, and very, very compassionate. Most of them experienced some kind of infertility themselves, and have empathy and understanding of what I'm going through.
Describe your experience with Coastal Fertility Specialists.
The clinic is modern, clean, and comfortable. The staff is attentive, courteous, and do their best to move your appointment along, answer any questions, and make you feel welcomed. The only thing I don't like is the terrible waiting room music - 70s light rock.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
Testing: bloodwork, thyroid, hormone levels, fallopian tube dye test, sperm count and motility, vaginal ultrasound - approximately $3500 and I was diagnosed with unexplained infertility. My IUIs (meds and insemination) cost between $1000 and $1500, depending on which ovary is active that cycle.
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
n/a
8
Doctor
John Schnorr
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
10
NPS
10
Age 24
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Schnorr is wonderful at educating the patient. He let me know each step of the way what to expect and why it was that way...There were times I would go in and I could tell they were so busy but he never rushes or pushed us out. When my body didn’t respond or my blood work wasn’t normal he was always the one to call and go over it with me first. After my failed transfer he personally called me to check in.
The clinic [Coastal Fertility Specialists] does a wonderful job while you’re in the office. At first before you get a nurse the front desk/financials are extremely hard to get answers from. It normally take 2-3 calls to get them on the phone...base fee for IVF was $17000 paid upfront. I then paid $5000 for meds...Whitney was alway there for questions. No matter they day or time I could reach her.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. schnorr is wonderful at educating the patient. He let me know each step of the way what to expect and why it was that way. If I was uncomfortable with something he would go over it until I was 100% comfortable. There were times I would go in and I could tell they were so busy but he never rushes or pushed us out. When my body didn’t respond or my blood work wasn’t normal he was always the one to call and go over it with me first. After my failed transfer he personally called me to check in. He’s an amazing doctor
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
listen to him. He knows what he is doing. Don’t be afraid to ask questions or express your concerns. He will answer them with out a doubt.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
I never left with out feeling comfortable, good or bad news he gave it to me straight. I had a terrible experience with a previous clinic and he made sure this experience was different
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
Blood work for my retrieval came back low AMH & high FSH. I don’t remember the exact dosage but My body didn’t respond like we wanted. I had to up my shots to potential get more eggs. My scans were looking good. My ovaries were showing 8-10 follicles. Unfortunately we were only able to get two
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Whitney )
Whitney was alway there for questions. No matter they day or time I could reach her. That is an amazing thing because this process can be confusing and very stressful. She was always smiling and willing to help
Describe your experience with Coastal Fertility Specialists.
The clinic does a wonderful job while you’re in the office. At first before you get a nurse the front desk/financials are extremely hard to get answers from. It normally take 2-3 calls to get them on the phone
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
My consult was free because I was coming from another clinic. The base fee for IVF was $17000 paid upfront. I then paid $5000 for meds
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Coastal Fertility Specialists
Lexington
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2018, Unknown Success
NPS
7
NPS
9
Age 30 - 31
3 IUI
Anovulation
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
At times doctor Schnorr seemed rushed when talking with me and did not elaborate or go into as much detail ... He was always very gentle in his communication with us ... At times between cycles I had questions the nurse wasn't sure about and Dr. Schnorr called me himself and I liked that he was willing to give that personal attention to my concerns. ... sometimes I felt that my doctor wasn't especially invested in my case
They [Coastal Fertility Specialists] are very busy a ... I have nothing bad to say about the clinic, the financial advisor was straightforward and helpful and everyone on the admin staff and nursing staff was amazing. ... The nursing staff were all compassionate, responsive, organized, and supportive. I felt like they were all on my team and really cared about my outcome of treatment.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr seemed to explain information as he would to someone with absolutely no knowledge of fertility or biology. This makes sense for many patients but I felt frustrated by it at times because I came in with a good amount of knowledge and understanding of fertility and wanted more information. He was always very gentle in his communication with us and listened to my desire for bypassing less effective approaches like reducing exercise and stress and waiting a year or two. At times between cycles I had questions the nurse wasn't sure about and Dr. Schnorr called me himself and I liked that he was willing to give that personal attention to my concerns.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Ask questions and ask about ALL of your options, he can be aggressive in the treatment approach and may not provide information that he doesn't think you will understand.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
At times doctor Schnorr seemed rushed when talking with me and did not elaborate or go into as much detail as I would have liked about my underlying cause of infertility and all of my options. My nurse Jessica was always very responsive to all of my questions and compassionate in the way she helped me throughout the process. Dr. Schnorr was always supportive and gentle in his communication with us.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
The first two IUI cycles was femara with gonal f injections with IUI and the third was injectables only (gonal f) with IUI. I am currently doing injections for my fourth IUI before moving to IVF. My understanding is that this is his approach due to my anovulation stemming from hypothalamic issues.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Jessica wilkerson )
The nursing staff were all compassionate, responsive, organized, and supportive. I felt like they were all on my team and really cared about my outcome of treatment.
Describe your experience with Coastal Fertility Specialists.
They are very busy and sometimes I felt that my doctor wasn't especially invested in my case but other than that I have nothing bad to say about the clinic, the financial advisor was straightforward and helpful and everyone on the admin staff and nursing staff was amazing.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
I have state health insurance with a lifetime maximum of 15,000 the first two IUI cycles we paid about $1,000 out of pocket and the third and fourth closer to $1,500. At this time we have used over $7,000 of our lifetime maximum.
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
I wish now that he would have started with femara or clomid only with timed intercourse to reserve our insurance lifetime maximum.
7
Doctor
John Schnorr
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
10
Age 29 - 31
3 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Schnorr] then let us choose to do an unmedicated IUI before moving on to meds because I was so nervous about fertility meds...Dr Schnorr was always kind and patient, never rushed us. He always explained why we were doing a certain course of treatment, what his recommendations were, and our chances of success...Know that he won't sugar coat things. He'll be kind but he won't give you false hope if he doesn't think you have good chances...He was direct and honest but also warm in how he discussed our treatment.
They [Coastal Fertility Specialists] scheduled me very promptly for a consultation, within a month of calling...They handled my insurance with expert adeptness, minimizing our costs and even going above and beyond to help me with a billing issue that arose when I chose to do bloodwork closer to home for one of my betas. The doctors do rotate procedure days, so Dr Slowey did two of my IUIs, but they're both excellent doctors. For my second attempt to conceive, i did my monitoring at a satellite office in Bluffton, which was not nearly as smooth of an experience.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr Schnorr was always kind and patient, never rushed us. He always explained why we were doing a certain course of treatment, what his recommendations were, and our chances of success. He was direct and honest but also warm in how he discussed our treatment.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Know that he won't sugar coat things. He'll be kind but he won't give you false hope if he doesn't think you have good chances. And that's a good thing.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Dr Schnor explained the whole process himself, taking time to cover our options and the chances they gave us in his opinion. He then let us choose to do an unmedicated IUI before moving on to meds because I was so nervous about fertility meds, which was in retrospect very supportive of him because I know his success rates for unmedicated IUIs can't be great. When we returned to try to conceive a second child, he was visibly thrilled to meet our son that he helped us conceive and he tailored our plan to maximize insurance coverage while also using the plan that worked the first time (going straight to injectables).
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
We started with unmedicated IUI because I was afraid of fertility drugs as an unexplined infertility patient. He had recommended Femara IUI because he said in his experience people our age with unexplained infertility have a 5% chance per cycle on their own, 5% more with meds, and 5% more with IUI, so he wanted to combine it all for best chance of success. After one failed IUI, we moved on to Femara + Follistim TI cycle to maximize insurance coverage (at the clinic's recommendation). Then we did a Femara + Follistim IUI, and finally we did a Follistim IUI that resulted in a healthy singleton pregnancy. When we returned to conceive again, we did one Follistim TI cycle at the doses that worked the first time, and that resulted in a healthy singleton pregnancy.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Jan Missildine)
Jan was empathetic and warm, prompt to respond and helpful in sorting out numerous issues with the lab where I had blood work done. She treated me and my myriad questions with respect and intelligent consideration. I did not like one of the nurses I met with when Jan was out of the office, however, and despite asking not to be assigned to her again, I continued to see her whenever Jan was absent. I cannot remember her name, but she had a way of making my every worry three times bigger (when I mentioned I was nervous about potentially conceiving twins, she started telling me that I had a 30% chance of twins, a 5% chance of triplets and "we've only had one set of quads" - whoa wasn't even thinking about triplets and quads, thanks lady) and making me feel like a cycle had failed before we even started ("Wow, the doctor said you have a 15% chance? That's way higher than we usually see with IUIs! So after this cycle, we will move on to IVF.") She was not my favorite person.
Describe your experience with Coastal Fertility Specialists.
They scheduled me very promptly for a consultation, within a month of calling. My first go round, I went to the office in Charleston, which was brutal because it was a 2 hour drive there, but the office runs like a well oiled machine and my appointments were always quick and easy. While the drive was rough, the office support system was just what I needed when I was most emotionally vulnerable. They handled my insurance with expert adeptness, minimizing our costs and even going above and beyond to help me with a billing issue that arose when I chose to do bloodwork closer to home for one of my betas. The doctors do rotate procedure days, so Dr Slowey did two of my IUIs, but they're both excellent doctors. For my second attempt to conceive, i did my monitoring at a satellite office in Bluffton, which was not nearly as smooth of an experience. I had to get my blood work done at LabCorps, which often had a 1+ hour wait and usually lost my blood work order so I had to print copies. It was worth it to not drive 2 hours each way but only slightly when I was waiting 1-2 hours for blood work anyway. The experience was much better in the main office than the satellite office.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
I seem to remember IUI cycles cost us $900 - $250 for a monitored cycle administrative fee and $650 fee for the IUI (I may not have those numbers perfect, and it was 2014). They did a great job working with our insurance and finding loopholes to get medication and monitoring covered.
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Coastal Fertility Specialists
Bluffton (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Diminished Ovarian Reserve
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Schnorr was very professional but also warm and compassionate. In our first office visit I felt like I didn’t have to explain all of my feelings to him with having fertility issues because no matter what, he was going to do his best to help my husband and I achieve our goal of having a child. We were offered genetic testing but declined and were not pressured on the matter
Andrea [a nurse at Coastal Fertility Specialists] was awesome through our whole expirience at coastal fertility. She was in constant contact with me. All of the staff was wonderful, including ultrasounds and blood draws.... [For monitoring appts] I went before work which worked out great. I never had to wait more than 15 minutes... He recommended that I try to lose some weight to have the best try at conceiving. I took a year to do that and I’m so glad I did. I don’t remember the exact drug protocol but there were only 2 things I had to inject at certain times and on certain days. We did several ultrasounds to check my egg sacs for retreival. We were set to do IVF so we had to do the egg retreival, ICSI and transfer of the embryos.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr was very professional but also warm and compassionate. In our first office visit I felt like I didn’t have to explain all of my feelings to him with having fertility issues because no matter what, he was going to do his best to help my husband and I achieve our goal of having a child. We were offered genetic testing but declined and were not pressured on the matter. I did have one set back with my injections. I believe I must have missed one or did it at the wrong time which led to my levels not being where they should've been. That was taken care of right away with ordering more meds and keeping me on track for the transfer. Every time I saw Dr. Schnorr he was always so positive which helped me stay positive.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Looking back, I was so nervous for our first appointment. I would definitely say now, there was no reason to be nervous. Dr. Schnorr’s confidence in being able to help my husband and I calmed all my fears about the process.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
I always felt safe and important when I was being treated by dr. Schnorr. He answered my questions in a way I could understand. I never felt rushed when I was in his care.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
He recommended that I try to lose some weight to have the best try at conceiving. I took a year to do that and I’m so glad I did. I don’t remember the exact drug protocol but there were only 2 things I had to inject at certain times and on certain days. We did several ultrasounds to check my egg sacs for retreival. We were set to do IVF so we had to do the egg retreival, ICSI and transfer of the embryos.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Andrea )
Andrea was awesome through our whole expirience at coastal fertility. She was in constant contact with me. All of the staff was wonderful, including ultrasounds and blood draws.
Describe your experience with Coastal Fertility Specialists.
I really don’t think there were any weaknesses. I always left feeling confident about our next steps. They were doing some renovations when we were being treated there so I can only imagine it’s gotten even better.
Describe your experience with your monitoring appointments at Coastal Fertility Specialists.
I went before work which worked out great. I never had to wait more than 15 minutes.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
I really don’t remember the specifics of pricing. It was all laid out though before starting treatment. I knew exactly how much would need to be paid and when. This was a relief as fertility treatments are expensive.
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
Dr. Schnorr told us that basically our chances of getting pregnant while transferring one and getting pregnant by transferring 2 was about the same. I’m his opinion though, he thought we should transfer 2. We did end up transferring 2. He wouldn’t transfer more than 2 though.
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
10
Age 28
2 IUI
Male Factor
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr. Schnorr spoke to me by my name and presented information in a down to Earth manner...is a very knowledgeable physician. He answers any questions you may have. Exhibits a positive attitude about every situation. He always addresses you with a warming smile. He is a trustworthy physician that I can rely on to give me the most up to date clinical information. He gives you all the information you need to know to make an informed decision.
My primary nurse Jessica [at Coastal Fertility Specialists] was amazing! She was always fast at getting back to me via email. She would sit down with me and answer any questions I had (which were many). She showed compassion and care towards her patients...$1,200 for IUI including medications. $12,000 for IVF including medications but not including PGD...Strengths were that they are very organized and prepared for any situation. They have many informational links on their website and provide you with additional information in office. The office is very up to date and they have the latest laboratory equipment for better outcomes. The office is aesthetically pleasing and warm for a patient who may feel uncomfortable.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr is a very knowledgeable physician. He answers any questions you may have. Exhibits a positive attitude about every situation. He always addresses you with a warming smile. He is a trustworthy physician that I can rely on to give me the most up to date clinical information. He gives you all the information you need to know to make an informed decision.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
He knows his stuff!
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr spoke to me by my name and presented information in a down to Earth manner.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
For IUI I started with letrozade for 3 days then started Gonal F. I increased my dose of Gonal F every 3 days based on my labs and ultrasounds. When the follicles where the correct size a HCG trigger shot was given and the following day IUI was preformed.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Jessica Wilkerson)
My primary nurse Jessica was amazing! She was always fast at getting back to me via email. She would sit down with me and answer any questions I had (which were many). She showed compassion and care towards her patients.
Describe your experience with Coastal Fertility Specialists.
Strengths were that they are very organized and prepared for any situation. They have many informational links on their website and provide you with additional information in office. The office is very up to date and they have the latest laboratory equipment for better outcomes. The office is aesthetically pleasing and warm for a patient who may feel uncomfortable.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
$1,200 for IUI including medications. $12,000 for IVF including medications but not including PGD.
8
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
10
NPS
10
Age 26 - 27
1 IVF
1 Egg Freezing
Endometriosis
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
John Schnorr is amazing. His compassion and care exceeds all others. His relationship with his staff was great. I couldn't imagine having this procedure done with anyone else. There would not be one weakness not even the slightest hiccup occurred. Such a great man, and a awesome Doctor
The only weakness i could mention is the financial staff [at Coastal Fertility Specialists] dropped the ball on my insurance quote, however im not sure that was their fault. They worked well with us with getting bills paid, making appointments and working with us on the weekends...John Schnorr is amazing. His compassion and care exceeds all others. His relationship with his staff was great. I couldnt imagine having this procedure done with anyone else. There would not be one weekness not even the slightest hiccup occurred. Such a great man, and a awesome Doctor
How was your experience with John Schnorr at Coastal Fertility Specialists?
John Schnorr is amazing. His compassion and care exceeds all others. His relationship with his staff was great. I couldnt imagine having this procedure done with anyone else. There would not be one weekness not even the slightest hiccup occurred. Such a great man, and a awesome Doctor
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Get after it. Dont wait, and it is afforable if you want it to be.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
When we came into the office we felt like we were the only one in that office. The Doctor would call us personally to see how things were going. Every time we met with the doctor or his nurse they asked questions about our life and remembered from visit to visit. I really feel like i made a friend with this doctor.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Monique (Mo))
Mo was awesome. She was funny and caring. She was very very quick to respond to emails and phone calls. She related well to me. Mo was willing to take all the time she needed with me. She sat in the room with me for the entire time i was in recovery from my retrieval. This blew me away. So awesome!!!!!
Describe your experience with Coastal Fertility Specialists.
The only weekness i could mention is the financial staff dropped the ball on my insurance quote, however im not sure that was their fault. They worked well with us with getting bills paid, making appointments and working with us on the weekends.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
Out insurance would not cover anything and it ended up costing about $17,000 with medications and monitoring, retrieval and implantation
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 40
1 IVF
Unexplained
European
Business Executive
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I never had to wait long to see him [Dr. John Schnorr]. It was always like the office was waiting for me ready to take me right in. Dr Schnoor made good notes and remembered everything about us. Follow up was always direct and prompt...An expert in his field. Down to earth. Personable. Made us feel comfortable. Communicated well and followed up with us directly. Made us feel like he was really giving our case his 100% best effort from the game plan to the actual procedures. Everything was seamless.
[Coastal Fertility Specialists is] Clean, warm, friendly, organized, you walk in the back when they call you in and it’s like they are rolling out the red carpet. Everyone is ready for you. I was blown away after dealing with a completely different clinic in Florida...[nurse] Cari is the best. On top of all her emails and returns phone calls right away. Provides as much information as you need. Dealing with her was a pleasure and so much appreciated throughout this process.
How was your experience with John Schnorr at Coastal Fertility Specialists?
An expert in his field. Down to earth. Personable. Made us feel comfortable. Communicated well and followed up with us directly. Made us feel like he was really giving our case his 100% best effort from the game plan to the actual procedures. Everything was seamless.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Do not hesitate to meet with him
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
I never had to wait long to see him. It was always like the office was waiting for me ready to take me right in. Dr Schnoor made good notes and remembered everything about us. Follow up was always direct and prompt.
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
I do not remember.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Cari )
Cari is the best. On top of all her emails and returns phone calls right away. Provides as much information as you need. Dealing with her was a pleasure and so much appreciated throughout this process.
Describe your experience with Coastal Fertility Specialists.
Clean, warm, friendly, organized, you walk in the back when they call you in and it’s like they are rolling out the red carpet. Everyone is ready for you. I was blown away after dealing with a completely different clinic in Florida.
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
Around $17k for 1 retrieval & transfer excluding medications and genetic testing
Describe John Schnorr's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
N/A
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
N/A
Age 33 - 34
2 IUI
1 IVF
Endometriosis
Native American
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Success w/ Doc Not sure
It’s hard to hear that we can’t conceive naturally, but due to my endometriosis it makes it super difficult. Dr. Schnorr has helped us understand why it’s difficult and yet what we can try to better our chances. We are currently trying our first IVF cycle this month. We are excited to try this and we are hopeful. We appreciate how thorough and wonderful he has been.
Andrea [a nurse at Coastal Fertility Specialists-North Charleston] has been my saving grace when I need to ask her any and all questions during the day. She’s easy to communicate with, and always finds time to get back with me. I appreciate her so very much... He [Dr. John Schnorr] has been very thorough, and our nurse has been very, very compassionate and helpful during our treatments.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Dr. Schnorr is a wonderful doctor. As stated in our previous statement, he has kept us sane during our treatments and also been very realistic with us. We appreciate his candid nature and would highly recommend him to our friends and family.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Ask as many questions as possible. Dr. Schnorr will answer any and all your questions.
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Currently still a patient of Dr. Schnorr. He has been very up front about what our options were regarding trying to conceive. He has been very thorough, and our nurse has been very, very compassionate and helpful during our treatments. It’s hard to hear that we can’t conceive naturally, but due to my endometriosis it makes it super difficult. Dr. Schnorr has helped us understand why it’s difficult and yet what we can try to better our chances. We are currently trying our first IVF cycle this month. We are excited to try this and we are hopeful. We appreciate how thorough and wonderful he has been.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Andrea )
Andrea has been my saving grace when I need to ask her any and all questions during the day. She’s easy to communicate with, and always finds time to get back with me. I appreciate her so very much.
10
Doctor
John Schnorr
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Nursing Staff
5 of 5
2014 - 2018, Successful
NPS
9
NPS
9
Age 39 - 43
1 IUI
3 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Schnorr] Very likable. Candid, friendly, nice, available for questions, compassionate, knowledge and flexible. Sometimes focused to much on the negative of my condition and statistical outcomes. Pushed hard to use donor eggs but used my own.... [Protocols] Lupron 10cc one week before cycle and after through stim and retrieval. Testosterone cream during same period but stopped at stim. Follistim 450IU 10-12 days. Omnitrope last 4 days of stim.
Cost are high. Not all staff [Coastal Fertility Specialists] are trained equally on the billing process. Flexible schedule and a nurse always on call. Three doctors in clinic and cover one another. Everything done in office. Friendly staff. Multiple locations... Went in for monitoring when convenient with several locations to choose... [Cost Of Treatment] $15k to $20k for a entire cycle and meds... Best RN I could of asked for to treat me through this Lprocess.
How was your experience with John Schnorr at Coastal Fertility Specialists?
Very likable. Candid, friendly, nice, available for questions, compassionate, knowledge and flexible. Sometimes focused to much on the negative of my condition and statistical outcomes. Pushed hard to use donor eggs but used my own.
What's one piece of advice would you give a prospective patient of John Schnorr at Coastal Fertility Specialists?
Be persistent and ask questions
During treatment, were you treated like a number or a human with John Schnorr at Coastal Fertility Specialists?
Wanted to be treated as an individual and yet statistics were constantly used
Describe the protocols John Schnorr used in your cycles at Coastal Fertility Specialists and their degree of success.
Lupron 10cc one week before cycle and after through stim and retrieval. Testosterone cream during same period but stopped at stim. Follistim 450IU 10-12 days. Omnitrope last 4 days of stim.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Jan Missildine )
Best RN I could of asked for to treat me through this Lprocess. Compassionate, understanding and flexible. Has always made herself available to me. Has been my personal cheerleader during the good and hard times.
Describe your experience with Coastal Fertility Specialists.
Cost are high. Not all staff are trained equally on the billing process. Flexible schedule and a nurse always on call. Three doctors in clinic and cover one another. Everything done in office. Friendly staff. Multiple locations
Describe your experience with your monitoring appointments at Coastal Fertility Specialists.
Went in for monitoring when convenient with several locations to choose
Describe the costs associated with your care under John Schnorr at Coastal Fertility Specialists.
$15k to $20k for a entire cycle and meds
What specific things went wrong at Coastal Fertility Specialists?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Coastal Fertility Specialists.
Wrong pharmacy called for meds
9
Doctor
John Schnorr
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Coastal Fertility Specialists
Mount Pleasant
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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