Jason Parker

At Utah Fertility Center they know their stuff. I spent several hours before deciding to go to them on their website reading reviews, and watching their informational videos on common questions regarding infertility. Honestly it was these videos that put me at ease in taking my step to reaching out to them and scheduling an appointment. They seem to be very organized with the resources they give to patients, calendars, and the patient portal that is available for patients to access at home. The main frustration we've experienced is the disconnect from their main clinic in Pleasant Grove. We are at the small clinic in St. George that is a good 4 hours away. This is one reason I really only saw Dr. Parker that one time. I feel my husband and I didn't receive the information regarding financial resources and payment options we would have received if were at their main clinic. The only thing I was told, was to call a number to pay my bill. I understood the disconnect, as they are striving to expand more and that takes time. I think they do the best with what they have, and I'm glad they have services in St. George, even if their not as developed as their Pleasant Grove office quite yet. One thing I did find strange though was after I went to a lab to get my HCG blood test at a lab following my IUI, some random girl from the main office in Pleasant Grove was the one to deliver my news over the phone of a negative pregnancy test. She tried to be sympathetic but it felt awkward as I had never talked to this person or interacted with their staff there, besides to pay my bills over the phone. I think it would have been better if one of the staff members from the St. George office, who I had been associating with, had called me with the news, but all in all it really wasn't a big deal. :)

The clinic is on top of things. The overall staff works hard to show effort that they remember who you are & that they care! The front office does a great job answering phone calls and transferring you to who you need (I have never been on hold with the front office) They try to keep nurses consistent for you- but again, scheduling makes that tricky sometimes. The lab has two really great phlebotomists, but there is a newer one there that seems to struggle a bit (I was stuck multiple times for one blood draw due to missing my vein). But I’m positive with experience she will get better! They are quick to catch any mistakes- and only one minor one was made during my process (sent me the wrong lab results once) but caught it in a matter of seconds. The overall layout of the clinic is great- the only thing that bothered me was how open the front reception area is as it carries conversations. I visibly watched & heard a woman crying as she signed away her embryos to be donated- something that was personal but due to the layout was heard by everyone.

Strength: it's a very nice atmosphere, very clean, the bathrooms are very well stocked. Weaknesses: partner was uncomfortable in the the semen collection room and hearing people walk past the door. Calling the clinic often requires leaving a voicemail.

The clinic was always clean, but the staff seemed to be unorganized. They have an online portal to view your medical documents, bills, and labs - but the site only seems to work half of the time. You have to specifically ask for itemized bills, otherwise you just get a lump sum due each billing cycle.

I think the clinic is pretty great. I don't really have any issues with them. They are fast respond and I feel like they genuinely want to be there and want to help you. They are organized, and always friendly.

Utah Fertility Clinic has a clean, calm, environment with wonderful staff. Each appointment I had, I never waited longer than 5-10 minutes and was very well cared for. From the front desk, to nurses, to billing staff, they were always smiling and pleasant to work with, and especially sensitive to understanding the challenges patients are faced with.

The clinic is close to our home and was personally referred to us by friends who have received treatments there. It is easy to find with lots of parking. It is a little hard to get a hold of the staff on the phone but they always call me back by the end of the day. Communication via the online patient portal has seemed to be the best way for me to reach someone.

It’s an overall hard process, no matter how long it takes & you just have to hope that the medical staff knows what will be best & to try different things till you get it right. UFC is great & friendly & so helpful and make you feel calm.

I felt that I always knew I would get treated well and the nurses and front desk were so nice. I felt frustrated a couple of times leaving messages but my calls were always returned. The decor is a little dated but is ok.

Certain doctors do have a longer wait list then others. You have to do a consultation prior to viewing their donor list. You are given a quote on different procedures available and an idea of what other procedures may arise and costs associated. This helped me with a ballpark figure of how much it would cost for a FET cycle.

It is usually pretty hard to get a hold of the person you need to talk to on the first call. Most of the time you have to leave a message and wait for a return call. Though this is frustrating, it is slightly comforting to know that they are such a popular and loved clinic that they are so busy.

It is great! They usually can get you in super fast for ultrasounds and such. Everyone is really nice there. There are suckers everywhere which is really handy when I have to bring my little boy. Sometimes it's hard to get even the front desk to answer the phone sometimes though.

The clinic is great! I really do enjoy going there. They do a great job making you feel comfortable. However, in our experiences, the full payment is due upon your first visit and then even after paying in full, we've received medical bills for testing and blood work.

The clinic is beautiful. It has a wonderful feeling to it. The staff was organized. I never had to wait very long. They were accommodating with my schedule, they were able to get me in early one day when my schedule allowed it. I was always able to get my blood results the same day.

Getting referred to the RE through the military system was kind of a pain. But once I was there I was well taken care of. I never had a wait, or issues getting appointments, tests and procedures were flexible and easy to schedule.

Be prepared to wait for a long time in the lab since the clinic is in an army hospital. Also be prepared for students to draw your blood...which also means they can be very terrible for people who don’t have easy veins like myself

The clinic is very upfront about cost, doctors expectations, record requests, financial expectations etc. the office is beautifully kept with helpful step each step. They are very good at returning phone calls, answering questions, and making things very comfortable at each step.

Overall very pleased...clinic was very clean and all staff was wonderful. They made me feel very comfortable coming from out of state. I’m actually in the process of scheduling my second transfer and I’m flying back out to Utah because I was that pleased. In addition, their prices are very reasonable compared to many other clinics. Especially their donor program

The clinic is well organized and is there to ensure your success. They have a fine tuned system that will help you be successful. They have a robust staff that will communicate at a high level so you aren’t wondering what is next, you will always know where you are in the process.

It seems to be professional and I truly hope they are having successes, I know in our case we have had none, so I don't know for sure based on my own experiences. Not spending all my time there I don't know how many people it has been successful for at this clinic.

To go back to what I wrote before, they are a talented group of young people. It may seem like they wouldn't know what is going on but these are professional and talented ultrasound techs, medical assistants and nurses and front desk staff.

Love the clinic, could work on returning phone calls more promptly and staying on schedule. I loved the nurses, but wish I had seen or heard from the doctor more frequently. Overall a great experience, just unsuccessful and feeling defeated financially and emotionally

It's easy to get into, both for follow ups and Dr visits. They are knowledgeable about insurance requirements and general health. The building is clean and beautiful. It's a well oiled machine and I've been happy with them.

The chairs/couches in the lobby are very dingy looking and uncomfortable. The lobby is also freezing in the winter as there is no double doors and the cold air just floods in whenever someone opens the door.

This clinic was very welcoming, they were quick to get an appointment with, and always had strong communication. We honestly felt welcome and at home from our first time there. A fertility clinic can be an awkward place walking into the first time, but we never felt that.