Rated 9.8
Strongly recommend: 88%Neutral: 12%9.8
88% strongly recommend
3 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
3.6
3.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
6.5
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Penn State
Residency
New York Presbyterian, Columbia University
Fellowship
New York Presbyterian, Columbia University

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Katherine Palmerola works at

IVFMD - Miami (Prelude Network clinic)
Rated 8.8
Strongly recommend: 78%Neutral: 10%Don't recommend: 12%8.8

Explore Clinic
Miami
7300 SW 62nd Place
Miami, FL 33143

3 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Consult
NPS
10
NPS
8
Age 39
Male Factor
PCOS
Uterine Fibroids
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Successful
[Dr. Katherine Palmerola] conducts a comprehensive consultation: she personally takes the time to ask about our profession, hobbies and family, medical history, makes notes, performs the physical examination herself, and also the ultrasound. So she has a complete understanding of the patient as a human being...the doctor is empathetic and offers words of encouragement. To be honest, before meeting her, I only wanted to know her diagnostic approach and the cost of treatment to go and find the most economical option. But now, I have so much confidence in her that I can't see myself seeking treatment from anyone else
The [IVFMD South Florida Institute for Reproductive Medicine] clinic has an excellent location, easy parking, and access. The facilities are comfortable and offer amenities such as Wi-Fi. However, I must say that the waiting times in the waiting room for any procedure are extremely long. If you have a consultation or a laboratory appointment, the wait is at least one hour, regardless of having an appointment. During the wait, you can hear many patients complaining about the wait. The finance department has been transparent so far
How was your experience with Katherine Palmerola at IVFMD - Miami (Prelude Network clinic)?
The doctor is brilliant. She has an impressive expertise in her field. In the first consultation, she confidently diagnosed me with PCOS and adenomyosis, helping me understand many of the symptoms that have been with me throughout my life and that no one else had been able to diagnose during my annual medical appointments. This completely changed my life and immediately led to a shift in my habits and lifestyle, something I should have done many years ago with the right guidance. Furthermore, the doctor is empathetic and offers words of encouragement. To be honest, before meeting her, I only wanted to know her diagnostic approach and the cost of treatment to go and find the most economical option. But now, I have so much confidence in her that I can't see myself seeking treatment from anyone else
What's one piece of advice would you give a prospective patient of Katherine Palmerola at IVFMD - Miami (Prelude Network clinic)?
My advice would be to communicate all your doubts to the doctor, open up about your medical history, and make the most of every second in the consultation with her because she is an open book
During treatment, were you treated like a number or a human with Katherine Palmerola at IVFMD - Miami (Prelude Network clinic)?
With the advancements in technology, I feel that all the details of medical history are filled out by the patient in a digital format, and the doctor during the consultation only has time to review very specific aspects of the diagnosis. Dr P, on the other hand, conducts a comprehensive consultation: she personally takes the time to ask about our profession, hobbies and family, medical history, makes notes, performs the physical examination herself, and also the ultrasound. So she has a complete understanding of the patient as a human being
Describe the protocols Katherine Palmerola used in your cycles at IVFMD - Miami (Prelude Network clinic) and their degree of success.
We are still in the diagnostic phase, we have an appointment with the fertility specialist urologist to address the improvement of my husband's sperm fragmentation. However, she has already informed us that we are candidates for IVF
Describe your experience with the nursing staff at IVFMD - Miami (Prelude Network clinic).
They are always very respectful and perform their duties accurately. However, it's noticeable that they are overloaded with work because they always seem to be in a rush. For instance, once we went to have a blood sample taken from my husband, and we were missing an order for a semen analysis for him that they forgot to give us in the first place. It was quite challenging to get a nurse to provide us with that order. One nurse said she was too busy, another was finishing her shift, and the rest of the staff appeared quite occupied. We felt like we were bothering them, but it was something that we needed. We had to wait a long time for someone to become available and listen to our request
Describe your experience with IVFMD - Miami (Prelude Network clinic).
The clinic has an excellent location, easy parking, and access. The facilities are comfortable and offer amenities such as Wi-Fi. However, I must say that the waiting times in the waiting room for any procedure are extremely long. If you have a consultation or a laboratory appointment, the wait is at least one hour, regardless of having an appointment. During the wait, you can hear many patients complaining about the wait. The finance department has been transparent so far
Describe the costs associated with your care under Katherine Palmerola at IVFMD - Miami (Prelude Network clinic).
First appointment plus sonogram: $500 Follow up appointment $200 IVF cost estimated provided by clinic: $19500
What specific things went wrong at IVFMD - Miami (Prelude Network clinic)?
  • Failed to order appropriate test
Describe the specific things that went wrong at IVFMD - Miami (Prelude Network clinic).
We were getting done all the tests that the doctor had ordered, and my husband had a laboratory appointment at the clinic. We took the opportunity to request an order for a semen analysis that they had initially forgotten to provide. Asking for it while at the clinic was quite challenging (as explained in a previous point). In the end, they told us they would upload the order to the medical portal, and they did so. The issue was that they ordered a simple semen analysis, and my husband needed a comprehensive one because he had a problem with the sperm morphology. Obviously, we did not know there was a difference and ended up getting the wrong test and no morphology was reported, which cost us both time and money.
10
Doctor
Katherine Palmerola
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
8
Clinic
IVFMD - Miami (Prelude Network clinic)
Miami
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
10
NPS
6
Age 34 - 37
1 IVF
Latinx
Income $200K - $499K
Lawyer
Only Doc Seen
IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Doesn't Recommend
Successful
Dr. Palmerola cares deeply about her work and it shows. She's extremely thorough, always there to answer a question, and very personable. She made us feel comfortable the whole way through even though logistically our IVF cycle was a bit of a challenge...always responsive, and friendly... only does single embryo transfers...Our reciprocal IVF cycle came out to about $18000...
The entire staff at IVFMD is a bit of a mess. You have to chase them down for even the most basic information, forms, etc. You can't rely on them to stay on top of things, you are really on your own. Despite being a clinic that offers very time-sensitive procedures, it can (and often does) all go off course because of failures of the administrative staff...a bit of a factory, and a disorganized one at that...
How was your experience with Katherine Palmerola at IVFMD - Miami (Prelude Network clinic)?
Dr. Palmerola cares deeply about her work and it shows. She's extremely thorough, always there to answer a question, and very personable. She made us feel comfortable the whole way through even though logistically our IVF cycle was a bit of a challenge.
What's one piece of advice would you give a prospective patient of Katherine Palmerola at IVFMD - Miami (Prelude Network clinic)?
Ask questions.
During treatment, were you treated like a number or a human with Katherine Palmerola at IVFMD - Miami (Prelude Network clinic)?
Dr. Palmerola was always responsive, and friendly.
Describe your experience with the nursing staff at IVFMD - Miami (Prelude Network clinic).
The entire staff at IVFMD is a bit of a mess. You have to chase them down for even the most basic information, forms, etc. You can't rely on them to stay on top of things, you are really on your own. Despite being a clinic that offers very time-sensitive procedures, it can (and often does) all go off course because of failures of the administrative staff.
Describe your experience with IVFMD - Miami (Prelude Network clinic).
Dr. Palmerola is wonderful but IVFMD is a bit of a factory, and a disorganized one at that. You need to stay completely on top of the medicines you need, etc., because the nursing and administrative staff will absolutely drop the ball. They will write you the wrong prescriptions, forget to send your prescriptions, forget to verify your benefits with your insurance, the works. If you have any questions, be prepared to be on hold for 20 to 30 minutes, and sometimes longer. You will have to chase them down for every last thing and it really adds stress to an already stressful process.
Describe the costs associated with your care under Katherine Palmerola at IVFMD - Miami (Prelude Network clinic).
Our reciprocal IVF cycle came out to about $18000
Describe Katherine Palmerola's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD - Miami (Prelude Network clinic).
I believe the clinic where Dr. Palmerola practices only does single embryo transfers.
What specific things went wrong at IVFMD - Miami (Prelude Network clinic)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at IVFMD - Miami (Prelude Network clinic).
You cannot rely on the administrative staff at all, and you are at their mercy.
10
Doctor
Katherine Palmerola
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
IVFMD - Miami (Prelude Network clinic)
Miami
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2020, Unsuccessful
NPS
8
NPS
10
Age 38
2 IUI
Diminished Ovarian Reserve
Latinx
Income $0 - $49K
2nd of 2 Docs
2 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Very friendly and knowledgeable. She [Dr. Katherine Palmerola] was patient explaining the process and our options. My husband and I went to her as a second opinion and immediately connected with her and chose to move forward with her...[new patient advice] Be honest and open. Express your needs and expectations...Vaginal ultrasound to monitor follicle growth. At home ovulation tests to track ovulation
[IVFMD South Florida] Lots of doctors available with many years of experience. Office is centrally located. Clean office. Prices are reasonable, considering the high costs associated with infertility treatments. Lots of nurses and staff available to help...[Dr. Palmerola] She was extremely patient explaining the process and our options.
How was your experience with Katherine Palmerola at IVFMD - Miami (Prelude Network clinic)?
Very friendly and knowledgeable. She was patient explaining the process and our options. My husband and I went to her as a second opinion and immediately connected with her and chose to move forward with her.
What's one piece of advice would you give a prospective patient of Katherine Palmerola at IVFMD - Miami (Prelude Network clinic)?
Be honest and open. Express your needs and expectations.
During treatment, were you treated like a number or a human with Katherine Palmerola at IVFMD - Miami (Prelude Network clinic)?
Human. Dr. Palmerola is very sweet. She was extremely patient explaining the process and our options.
Describe the protocols Katherine Palmerola used in your cycles at IVFMD - Miami (Prelude Network clinic) and their degree of success.
Vaginal ultrasound to monitor follicle growth. At home ovulation tests to track ovulation. Clomid tablets, 4 daily for 5 days during each cycle, Ovidrel shot 36 hours prior to IUI, IUI procedure, progesterone vaginal capsules for 2 weeks, progesterone test and beta test.
Describe your experience with the nursing staff at IVFMD - Miami (Prelude Network clinic).
Friendly and helpful.
Describe your experience with IVFMD - Miami (Prelude Network clinic).
Lots of doctors available with many years of experience. Office is centrally located. Clean office. Prices are reasonable, considering the high costs associated with infertility treatments. Lots of nurses and staff available to help.
Describe the costs associated with your care under Katherine Palmerola at IVFMD - Miami (Prelude Network clinic).
Consults, lab work, ultrasounds, fertility procedures.
Describe Katherine Palmerola's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD - Miami (Prelude Network clinic).
N/A
8
Doctor
Katherine Palmerola
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
IVFMD - Miami (Prelude Network clinic)
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5