Kemi Nurudeen

I was not impressed by the medical assistants at HFI overall. I think they are good at ultrasounds but their bedside manner is severely lacking. I felt like I was bothering them any time I spoke to them in person. I think they only like to be asked q’s over email or the phone. I found them to be very cold (especially compared to my old clinic). On more than one occasion, I was made to feel badly about the scheduling of my appts. I have a tough work schedule and dr nurudeen was made aware of this at our initial consult. She assured me that it wasn’t a problem. The MAs however, felt differently and routinely pointed that out to me. It was clear that though dr nurudeen had said things were fine with my schedule, the MAs were free to make comments to me. I was taken aback on my very first lab visit where one of the MAs pointed at me and said that everyone was stuck there working late because of me. I don’t think the doctors have any control or say really, in how the MAs treat or speak to their patients. From Then on, I knew that this would strictly be a “working relationship” and that these were not staff who I could consider friends or “teammates”

The staff is good about responding to messages on the prelude app. Newer staff is just getting adjusted so there's typically confusion during appointment encounters.

I never knew who I would be talking to. There was not one set coordinator to discuss everything thing with. I would have been good having two coordinators, but it seemed like there was often some one different who I had to review things with. They also at one point forgot to add an Amh to my blood work and I had to go back in and draw. That made me very upset.

I had my monitoring appts in the sugar land location, and it was often a hit or miss. One thing I will say is they were very diligent in responding to messages.

Welcoming, compassionate and knowledgeable .