Rated 9.8
Strongly recommend: 92%Neutral: 8%9.8
92% strongly recommend
8 reviews
Humanity
9.9
9.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.9
9.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.9
9.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
SUNY
Residency
New York Presbyterian Hospital
Fellowship
New York Presbyterian Hospital

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Kolbe Hancock works at

Spring Fertility New York
Rated 9.9
Strongly recommend: 100%9.9

Explore Clinic
New York
114 W 41st Street, 2nd Floor
New York, NY 10036

8 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 31 - 32
4 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Hancock listened to all of my concerns and always had an answer to back up my questions, with scientific data to support it. Being diagnosed with unexplained infertility was difficult and caused me to constantly self-diagnose, but Dr. Hancock never made me feel crazy or invalidated...provided me with evidence-based explanations when needed. She was compassionate, but also to the point. She made it a point to always see me at every appointment.
RUN, don't walk to Spring Fertility and book an appointment with Dr. Hancock! She is the most down-to earth, compassionate doctor I have seen. She will truly care about you and your fertility goals, and she will do what needs to be done to get things done...Spring's clinic doesn't make you feel like you're about to embark on the most difficult journey, instead it makes you feel a sense of calm. It is clean, and inviting; the front desk staff are kind and welcoming. For how often you are at the clinic, the atmosphere becomes very important!
How was your experience with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock is the best doctor I have ever had, hands down. Going through fertility treatments is a process, and it's so important you choose and stick with a doctor that you trust to have your best interests at hand. Dr. Hancock always reassured me when I was feeling negative, and always provided me with evidence-based explanations when needed. She was compassionate, but also to the point. She made it a point to always see me at every appointment. Even when I was told on the off chance she was in a procedure and I may have to see a different doctor, she came running to squeeze me in. I tell my husband all the time that I wish I could be best friends with her. I feel truly lucky to have had such an amazing doctor to go through one of the hardest things I have experienced in life thus far.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility New York?
RUN, don't walk to Spring Fertility and book an appointment with Dr. Hancock! She is the most down-to earth, compassionate doctor I have seen. She will truly care about you and your fertility goals, and she will do what needs to be done to get things done!
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
Dr Hancock listened to all of my concerns and always had an answer to back up my questions, with scientific data to support it. Being diagnosed with unexplained infertility was difficult and caused me to constantly self-diagnose, but Dr. Hancock never made me feel crazy or invalidated.
Describe the protocols Kolbe Hancock used in your cycles at Spring Fertility New York and their degree of success.
I did 4 IUIs, 1 egg retrieval, and 2 frozen embryo transfers with Dr. Hancock. All my testing came back normal, so I was diagnosed with unexplained infertility. Dr. Hancock explained my treatment options, and due to insurance, I needed to start with IUI before I could move on to IVF. I received my first positive pregnancy test after my first IUI, sadly that ended in a chemical. Dr. Hancock reassured me by saying that while upsetting, this is actually a good thing because it shows my body can get pregnant. I was very optimistic going into my second IUI, however, that one and the next 2 also failed. It was then time to move on to IVF. Going into IVF I was terrified, but what made me feel better was Dr. Hancock's demeanor. She sat down with us for over an hour via zoom, and answered any and all questions that my husband and I had. She was so knowledgeable about the whole process, and left us feeling ready for this next step, now knowing what to expect. My egg retrieval went amazing. We retrieved 21 eggs, 19 mature, 18 fertilized, and 13 made it to blastocysts. With PGTA testing we were left with 12 embryos and were beyond excited. Then came our first transfer, we used a modified natural protocol, one that Dr. Hancock strongly supports; and since my hormones are all normal and I ovulate normally, it was a good option for me. All went smoothly for the first transfer, however the embryo did not stick. Obviously devastated and confused, Dr. Hancock listened to my concerns (unexplained infertility). While ERA testing is not something they usually recommend after 1 failed transfer, she was willing to do it for me if I really wanted. After speaking with my husband, we decided to forgo it, and proceed with our second transfer instead, with the notion that we would do all the testing needed if this transfer failed. Luckily, we did not need to go there, as our second transfer was successful! We are still in the early stages of pregnancy, but we feel very hopeful and we couldn't have done it without Dr. Hancock.
Describe your experience with your nurse at Spring Fertility New York. (Assigned nurse: Kris)
I have nothing bad to say about nurse Kris, and the entire care team at Spring. Nurse Kris is the kindest person I have ever met. Her voice is soft, and she is very articulate. She explains all directions thoroughly, and is always available to answer questions. Insurance claims and getting medications approved by pharmacies were sometimes a urgent matter and Kris worked so incredibly hard to make sure I got everything I needed, when I needed it, so that nothing was delayed. She is the true superhero behind the scenes. BEST. NURSE. EVER.
Describe your experience with Spring Fertility New York.
When showing photos of Spring's clinic to friends the first thing they say is 'boujie' .. and that's exactly right. Walking into Spring's clinic doesn't make you feel like you're about to embark on the most difficult journey, instead it makes you feel a sense of calm. It is clean, and inviting; the front desk staff are kind and welcoming. For how often you are at the clinic, the atmosphere becomes very important!
Describe your experience with your monitoring appointments at Spring Fertility New York.
One of the best parts of Spring, was their convenient scheduling. I work in a school, therefore I have very limited flexibility when it comes to appointments. Spring ALWAYS made it work for my schedule, whether it was 7am appointments, or random appointment times during the day, I was never stressed when scheduling. In addition, I never waited more than 5 minutes for an appointment. This took me by surprise when I first started going to spring, as I am used to waiting 10-20 min at minimum at all Dr appointments- not Spring. There are always people in and out, but you will never see the waiting room completely full. This is such an important aspect when seeking out a fertility clinic.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility New York.
Spring fertility took my insurance. The only outside costs I paid were co-pays ($30), medication co-pays (varied between $2-$50), and ICSI (3K), embryo biopsy (3k), PGT testing ($300 per embryo). These were not covered by my insurance as we did not have male factor infertility or a history of miscarriages.
10
Doctor
Kolbe Hancock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2023, 5 Eggs Frozen
NPS
10
NPS
10
Age 32
1 Egg Freezing
Diminished Ovarian Reserve
European
Income $50K - $99K
Writer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Hancock is an extremely intelligent doctor and clearly knows her stuff, while also being extremely approachable and open. I never felt silly asking any questions or clarifying anything. I felt that she had my best interests in mind throughout the process...Trust that Dr. Hancock has been through fertility issues herself and therefore is understanding of the human side of the process...professional and kind while also being clearly knowledgeable
Dr. Hancock and her entire [Spring Fertility New York] team were professional and kind while also being clearly knowledgeable. I went to the office many times during my treatment, and I never once waited more than a couple of minutes to be seen. The communication through the portal and email was regular and helpful. The egg retrieval procedure itself went smoothly and I was super comfortable the entire time...The clinic is very professional and organized. The process went very smoothly and I felt that the communication was great. The only weakness I would say is that the medication administration process was a bit overwhelming to do at home alone.
How was your experience with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock is an extremely intelligent doctor and clearly knows her stuff, while also being extremely approachable and open. I never felt silly asking any questions or clarifying anything. I felt that she had my best interests in mind throughout the process.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility New York?
Trust that Dr. Hancock has been through fertility issues herself and therefore is understanding of the human side of the process.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock and her entire team were professional and kind while also being clearly knowledgeable. I went to the office many times during my treatment, and I never once waited more than a couple of minutes to be seen. The communication through the portal and email was regular and helpful. The egg retrieval procedure itself went smoothly and I was super comfortable the entire time.
Describe your experience with your nurse at Spring Fertility New York. (Assigned nurse: Natalie)
Both my care coordinator (Natalie) and the nurse in charge of my medication protocol (Kristin) were extremely communicative. In most cases, they reached out to me first and gave me plenty of information, but when I did have questions they were quick and thorough to reply.
Describe your experience with Spring Fertility New York.
The clinic is very professional and organized. The process went very smoothly and I felt that the communication was great. The only weakness I would say is that the medication administration process was a bit overwhelming to do at home alone.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility New York.
I was using Stork Club fertility benefits so I didn't have an out of pocket cost.
10
Doctor
Kolbe Hancock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 35
2 IVF
Poor Egg Quality
Unexplained
Ashkenazi Jewish
Income $200K - $499K
2nd of 2 Docs
5 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hancock is kind, highly intelligent and an extremely hard worker...saw her during 99.9% of my appointments...s compassionate and was genuinely committed to helping me...was sympathetic, reassuring and performed my D&C in a caring and compassionate way...best results was human growth hormone and mid-luteal.
[Spring Fertility New York] a beautiful office and they are a well oiled machine. You never wait more than 5 minutes to see the doctor. You see the same doctor and nurses every time which I found nice...Kris and Natalie are amazing. The team is so good. I have no notes!
How was your experience with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock comes with my highest possible recommendation. She is compassionate and was genuinely committed to helping me get pregnant. I also saw her through a hard time. I had gotten spontaneously pregnant between cycles and had an early miscarriage. Dr. Hancock was sympathetic, reassuring and performed my D&C in a caring and compassionate way.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility New York?
Go see her, she's excellent!!
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock is kind, highly intelligent and an extremely hard worker. I saw her during 99.9% of my appointments but when I was unable to see her I knew she was checking in with the nurses about how I was doing and giving them feedback about what next steps should be. She is the exact combination of what you would want in an RE.
Describe the protocols Kolbe Hancock used in your cycles at Spring Fertility New York and their degree of success.
The protocol that got me best results was human growth hormone and mid-luteal.
Describe your experience with your nurse at Spring Fertility New York. (Assigned nurse: Kris )
Kris and Natalie are amazing. The team is so good. I have no notes!
Describe your experience with Spring Fertility New York.
It's a beautiful office and they are a well oiled machine. You never wait more than 5 minutes to see the doctor. You see the same doctor and nurses every time which I found nice, I was previously at another clinic where you saw someone new every time. You could go your entire cycle and not even see your doctor until the retrieval. The way spring does it is far superior.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility New York.
Insurance covered a lot but I believe in total for two rounds we paid $6,000.
10
Doctor
Kolbe Hancock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 33
Recurrent Pregnancy Loss
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hancock is patient and thoughtful, compassionate, explains things very well and is clearly very smart and competent. I scheduled a consultation following two first trimester miscarriages. After a thorough discussion in her office, she performed an US and quickly identified a potential cause. She explained further imaging that would be needed, and what steps would be taken afterwards. She was positive and thoughtful, and took the time to explain to me everything she was seeing on the ultrasound. I fully trusted her and felt that if I did proceed with IVF, I would have been in excellent hands.
The [Spring Fertility] clinic itself is clean, comfortable and beautiful. It is a calm environment. Scheduling my appointment was easy and straightforward. I felt that things were efficient on the financial side of things as well - while I was out of network and paid out of pocket, all costs were explained to me beforehand...I have never had a better patient care experience than I had at Spring with Dr. Hancock. She is exactly the type of doctor you hope to see in any setting.
How was your experience with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock is patient and thoughtful, compassionate, explains things very well and is clearly very smart and competent. I scheduled a consultation following two first trimester miscarriages. After a thorough discussion in her office, she performed an US and quickly identified a potential cause. She explained further imaging that would be needed, and what steps would be taken afterwards. She was positive and thoughtful, and took the time to explain to me everything she was seeing on the ultrasound. I fully trusted her and felt that if I did proceed with IVF, I would have been in excellent hands.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility New York?
Ask questions!
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
All aspects of my care were very personalized. Dr. Hancock was familiar with my OB history and understood the purpose of my visit before I stepped into her office, which I appreciated. I can honestly say, I have never had a better patient care experience than I had at Spring with Dr. Hancock. She is exactly the type of doctor you hope to see in any setting.
Describe your experience with Spring Fertility New York.
The clinic itself is clean, comfortable and beautiful. It is a calm environment. Scheduling my appointment was easy and straightforward. I felt that things were efficient on the financial side of things as well - while I was out of network and paid out of pocket, all costs were explained to me beforehand.
10
Doctor
Kolbe Hancock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Spring Fertility New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, Unknown Success
NPS
10
NPS
10
Age 36
Income $200K - $499K
Engineer
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Hancock really listened to me and understood that my previous clinic wasn’t meeting my expectations. She had an alternative plan which is something I didn’t even know was possible at the time. The care with her was like night and day. I felt like a number at my last clinic and I felt like a patient, a human, with Dr. Hancock...Dr. Hancock walked me through a new custom plan and also explained all of the ways they’d change things up for better results. Something else I REALLY appreciated is that Dr. Hancock suggested that during my egg retrieval she’d also do a biopsy...
I felt like this clinic [Spring Fertility] offered more individualized care and more importantly the ability to try more experimental approaches... Spring also treats you like a person. Dr. Hancock took the time to understand my situation and previous cycles...At these “big” clinics you’re really limited to plans that are one size fits all. Dr. Hancock has the flexibility to try new things and really get to know what works for you and what doesn’t...
How was your experience with Kolbe Hancock at Spring Fertility New York?
I had been attending a different clinic before seeing Dr. Hancock and I had a poor experience, three rounds of IVF, one round completely failed. I was treated like a number and when I asked my old clinic for a new plan they told me just to have faith. Dr. Hancock walked me through a new custom plan and also explained all of the ways they’d change things up for better results. Something else I REALLY appreciated is that Dr. Hancock suggested that during my egg retrieval she’d also do a biopsy (can’t remember if this was for endo or the test to see how long you should wait to transfer). Either way I was super nervous about it because typically they do not provide pain management for this procedure, so I was blown away when this plan was offered. Dr. Hancock also regularly called me to check in and would ask if I had questions. I never felt rushed. At my last “big” clinic I never had that kind of care.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility New York?
At these “big” clinics you’re really limited to plans that are one size fits all. Dr. Hancock has the flexibility to try new things and really get to know what works for you and what doesn’t.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock really listened to me and understood that my previous clinic wasn’t meeting my expectations. She had an alternative plan which is something I didn’t even know was possible at the time. The care with her was like night and day. I felt like a number at my last clinic and I felt like a patient, a human, with Dr. Hancock.
Describe your experience with Spring Fertility New York.
Spring is a great clinic. One of my top concerns going here was that I felt clinics like NYU (my previous clinic) or Cornell, were best of the best because they’re well established and have that brand name. However, that comes with lots of pros and cons. One huge con for me was being just a number. And you’ll get that anywhere you go, but less so at Spring. I felt like this clinic offered more individualized care and more importantly the ability to try more experimental approaches. NYU wouldn’t even suggest I take COq10 because it wasn’t proven through their research to be effective but with Spring, you’re offered SO many different approaches and treatments. For example they’re able to try ways to increase fertilization odds in their labs. With a big clinic you’re really just going to get the standard protocol. Spring also treats you like a person. Dr. Hancock took the time to understand my situation and previous cycles. Overall, I wish I didn’t wait so long to switch clinics. *I do want to note that I ended up having a spontaneous pregnancy right before my 4th round of IVF. Spring was so great in handling the transition. I will absolutely be back for my next pregnancy.
10
Doctor
Kolbe Hancock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Spring Fertility New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 42
1 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
European
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hancock met with us EACH visit, answering a litany of questions...cycle became extended because not all of the eggs were maturing at the same time...had produced only one fertilized egg...she alleviated all of my concerns...suggested IVF, with us freezing our one surviving egg to do genetic testing. This was done because we are a little older.
Spring Fertility Clinic offered us much more warmth and positivity along our challenging journey...highly competent staff, including Nerissa and Kristen, was much more positive...had an attitude of hope while preparing us for the fact that we may have to repeat this process...surrounded by an atmosphere of positivity
How was your experience with Kolbe Hancock at Spring Fertility New York?
We wholeheartedly recommend Spring Fertility Clinic. My wife and I had an excellent experience from start to finish, in which we welcomed our healthy baby boy Liam to the world. In comparison to the first fertility clinic we tried, Spring Fertility Clinic offered us much more warmth and positivity along our challenging journey. The “other” fertility clinic: We met our doctor only once. While visiting the clinic during each cycle, the nurse would coldly discuss our next cycle, implying the current cycle would fail. We understand fertility clinics need to prepare patients for failed cycles, this is part of the process, but the tone was very negative. They ASSUMED a negative result rather than PREPARING us for a possible negative result. The staff was nice, but the overall experience felt like a factory, as we passed through a conveyor belt. Spring Fertility Clinic: From the initial visit, the vibe with Spring Fertility was much different. Dr. Hancock met with us EACH visit, answering a litany of questions. At Spring Fertility Clinic, the highly competent staff, including Nerissa and Kristen, was much more positive. Our first cycle had low odds of success, the cycle became extended because not all of the eggs were maturing at the same time. By the end of this extended cycle, we had produced only one fertilized egg. Spring Fertility had an attitude of hope while preparing us for the fact that we may have to repeat this process. Luckily for us, our one egg defied the odds and grew into our baby Liam. We desperately wanted a sibling for our daughter Emilija, Spring Fertility made that happen. While everyone’s struggle with fertility and eventual results will be different, Spring Fertility offers the warmth patients need when struggling with fertility. Everyone struggling with fertility deserves to be surrounded by an atmosphere of positivity. If you are struggling with fertility, you should make an appointment with Spring Fertility and discuss your situation. Good luck everyone.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility New York?
If you are struggling with fertility, go see Dr. Hancock. I was personally hesitant of the process, but she alleviated all of my concerns.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
She took her time to answer all of our questions, rather than rushing us. She treated us with warmth in regard to the idea that the first cycle might not work.
Describe the protocols Kolbe Hancock used in your cycles at Spring Fertility New York and their degree of success.
Dr. Hancock suggested IVF, with us freezing our one surviving egg to do genetic testing. This was done because we are a little older.
Describe your experience with your nurse at Spring Fertility New York. (Assigned nurse: Kristen)
The staff was excellent. Kristen and everyone involved were highly competent, as well as compassionate to our situation.
Describe your experience with Spring Fertility New York.
We wholeheartedly recommend Spring Fertility Clinic. My wife and I had an excellent experience from start to finish, in which we welcomed our healthy baby boy Liam to the world. In comparison to the first fertility clinic we tried, Spring Fertility Clinic offered us much more warmth and positivity along our challenging journey. The “other” fertility clinic: We met our doctor only once. While visiting the clinic during each cycle, the nurse would coldly discuss our next cycle, implying the current cycle would fail. We understand fertility clinics need to prepare patients for failed cycles, this is part of the process, but the tone was very negative. They ASSUMED a negative result rather than PREPARING us for a possible negative result. The staff was nice, but the overall experience felt like a factory, as we passed through a conveyor belt. Spring Fertility Clinic: From the initial visit, the vibe with Spring Fertility was much different. Dr. Hancock met with us EACH visit, answering a litany of questions. At Spring Fertility Clinic, the highly competent staff, including Nerissa and Kristen, was much more positive. Our first cycle had low odds of success, the cycle became extended because not all of the eggs were maturing at the same time. By the end of this extended cycle, we had produced only one fertilized egg. Spring Fertility had an attitude of hope while preparing us for the fact that we may have to repeat this process. Luckily for us, our one egg defied the odds and grew into our baby Liam. We desperately wanted a sibling for our daughter Emilija, Spring Fertility made that happen. While everyone’s struggle with fertility and eventual results will be different, Spring Fertility offers the warmth patients need when struggling with fertility. Everyone struggling with fertility deserves to be surrounded by an atmosphere of positivity. If you are struggling with fertility, you should make an appointment with Spring Fertility and discuss your situation. Good luck everyone.
Describe your experience with your monitoring appointments at Spring Fertility New York.
It was excellent, everything was done in conjunction with our appointments.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility New York.
Most of the treatments were covered by our insurance. We paid copays, the bulk of our costs were for the genetic testing. Overall, our cost was around $1,000.
10
Doctor
Kolbe Hancock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, 10 Eggs Frozen
NPS
10
NPS
10
Age 29
1 Egg Freezing
European
Middle Eastern
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hancock was awesome from beginning to end. She made sure I felt comfortable, helped me make my decisions along the way, and checked in on me multiple times after my egg retrieval. She was generally reassuring and encouraging, and as a result I was confident I was in good hands...Very warm in greetings, and very careful/slow/clear when doing ultrasound exams - she gave clear heads up when she was about to do anything and explained what she saw. She answered my questions with patience.
Very welcoming environment [at Spring Fertility], easy to work with, they looked out for me and made sure I was helped all along the way. They have a variety of resources from nurses to financial consultants that helped me take control of my logistics...My primary nurse was exceptional - we sat together to do my first shots, she demo'd how to use the tools when I was still learning, she called me every day to check on me, and she made my IV on the day of really easy and painless, which was especially big for me because I'm generally scared of needles :) I felt very cared for and a huge part of it was the nursing team.
How was your experience with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock was awesome from beginning to end. She made sure I felt comfortable, helped me make my decisions along the way, and checked in on me multiple times after my egg retrieval. She was generally reassuring and encouraging, and as a result I was confident I was in good hands.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility New York?
Come with all your questions to your first visit or two, since it helps you decide whether / how to proceed.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
Very warm in greetings, and very careful/slow/clear when doing ultrasound exams - she gave clear heads up when she was about to do anything and explained what she saw. She answered my questions with patience. She also made sure that for any questions I had that a nurse should support that a member of that team picked me up and spent time 1:1. Lots of communication throughout the process, which I really appreciated.
Describe your experience with your nurse at Spring Fertility New York.
My primary nurse was exceptional - we sat together to do my first shots, she demo'd how to use the tools when I was still learning, she called me every day to check on me, and she made my IV on the day of really easy and painless, which was especially big for me because I'm generally scared of needles :) I felt very cared for and a huge part of it was the nursing team.
Describe your experience with Spring Fertility New York.
Very welcoming environment, easy to work with, they looked out for me and made sure I was helped all along the way. They have a variety of resources from nurses to financial consultants that helped me take control of my logistics.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility New York.
$10,000 for the services, meds were additional/separate
10
Doctor
Kolbe Hancock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, 11 Eggs Frozen
NPS
8
NPS
10
Age 37
1 Egg Freezing
East Asian
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Hancock is very a very regimented and capable doctor...Dr. Hancock made sure to let me know to contact her through the portal and raise any questions or concerns I ever had...I felt like a human because I used my own patient advocacy, along with humor, to ensure I voiced my concerns. I feel that if the caseload was significantly higher, I may have felt more like a number, because the process of follicle counting can feel very rote after the first few follow ups...
Incredibly comfortable and chic clinic [Spring Fertility] which made the frequent and invasive check-up process more bearable. Very strong and compassionate nursing team, with knowledgeable and kind doctors who are fertility experts. Tight communications within the team, which was evident based on my questions to the team and their knowledge of my case details...Medication package was flat fee. Standard treatment prices...
How was your experience with Kolbe Hancock at Spring Fertility New York?
I requested to know how many doctors I would be seeing through this process; I'm not sure if this information would have been offered had I not asked. Dr. Hancock made sure to let me know to contact her through the portal and raise any questions or concerns I ever had.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock is very a very regimented and capable doctor. I felt like a human because I used my own patient advocacy, along with humor, to ensure I voiced my concerns. I feel that if the caseload was significantly higher, I may have felt more like a number, because the process of follicle counting can feel very rote after the first few follow ups.
Describe your experience with Spring Fertility New York.
Incredibly comfortable and chic clinic which made the frequent and invasive check-up process more bearable. Very strong and compassionate nursing team, with knowledgeable and kind doctors who are fertility experts. Tight communications within the team, which was evident based on my questions to the team and their knowledge of my case details.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility New York.
Medication package was flat fee. Standard treatment prices.
8
Doctor
Kolbe Hancock
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5