Rated 7.5
Strongly recommend: 42%Neutral: 24%Don't recommend: 34%7.5
42% strongly recommend
20 reviews
Humanity
8.4
8.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.4
8.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.5
4.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Vermont
Residency
Brown
Fellowship
U. of Vermont

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Kristen Wright works at

Boston IVF - The New Hampshire Center
Rated 7.8
Strongly recommend: 44%Don't recommend: 56%7.8

Explore Clinic
Bedford Fertility Center
18 Constitution Drive, Ste: 9
Bedford, NH 03110

20 patient reviews

2018 - 2019, Unknown Success
NPS
4
NPS
5
Age 34 - 35
2 IVF
Unexplained
Income $100K - $199K
Marketer or PR
Only Doc Seen
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
As a patient I had very limited interactions with Dr. Wright. She did call after a cancelled cycle which I thought was appropriate. I did feel like the info structure as a whole was like an “IVF Farm” one in and one out. I had to be persistent if I felt something didn’t seem right...The best description I can give is that all my conversations with her were very transactional. Only when I pushed back or questioned something were changes made. I had to trust my instincts and question everything to have treatment adapted to me and my situation and not cookie cutter.
The nursing staff [at Boston IVF] were very caring. Some days it took a while to call back; however, I feel that may have been more related to the whole system...Cancelled cycle was - 5,500 included retrieval but no transfer. Medication each cycle was 1,700...Strengths - open every day of the week, numerous locations, nursing staff Weaknesses - big clinic feel, you are a number and must advocate for yourself every step of the way if not you fall on the standard protocol which may not best for your body. It’s overwhelming and they move so fast by the time you are back in your car your head is spinning. Ask then to slow down and explain everything in detail. Ask lots of questions.
How was your experience with Kristen Wright at Boston IVF?
As a patient I had very limited interactions with Dr. Wright. She did call after a cancelled cycle which I thought was appropriate. I did feel like the info structure as a whole was like an “IVF Farm” one in and one out. I had to be persistent if I felt something didn’t seem right. While Dr. Wright has done this hundreds of time it was my first time seeking IVF treatment so you have to advocate yourself.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Ask questions. A lot of questions. If the questions come later call and ask them. Don’t wait - this is your body and your potential child.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
The best description I can give is that all my conversations with her were very transactional. Only when I pushed back or questioned something were changes made. I had to trust my instincts and question everything to have treatment adapted to me and my situation and not cookie cutter.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
2 cycles of an antagonist cycle, Gonal-F 300 iu, menapur 150iu - 225iu, then cetrotide for the last few days. Triggered with 10,000iu of HCG.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Marianne)
The nursing staff were very caring. Some days it took a while to call back; however, I feel that may have been more related to the whole system.
Describe your experience with Boston IVF.
Strengths - open every day of the week, numerous locations, nursing staff Weaknesses - big clinic feel, you are a number and must advocate for yourself every step of the way if not you fall on the standard protocol which may not best for your body. It’s overwhelming and they move so fast by the time you are back in your car your head is spinning. Ask then to slow down and explain everything in detail. Ask lots of questions.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Cancelled cycle was - 5,500 included retrieval but no transfer. Medication each cycle was 1,700
4
Doctor
Kristen Wright
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
Boston IVF
Lexington Fertility Center (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
4
NPS
6
Age 35
2 IUI
1 IVF
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Engineer
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Wright] clearly had years of experience behind her, which was helpful and reassuring. And she was not condescending in our discussions...The down side to the experience with Wright is that at a few points, I decided that the recommended approach would not be enough.This example occurred when, after 2 failed IUI cycles, she recommended a third and I just didn't see how the third would yield any different result.
The clinic [IVF New England] in Waltham is accessible, clean, safe and secure. I felt the doctors and nurses were attentive and personal, and made every attempt to make me comfortable. I had several tests performed here (HSG, sonohysterogram, and IVF extraction), and they were done smoothly and quickly...I often got a call in the afternoon after lab results were available. The nurses were direct but compassionate, especially Nicki. There were a few times where either the nurses or the pharmacies would get the medication quantities wrong, and that led to out of pocket expenses which were infuriating. For the most part though, I was happy with the nursing team response.
How was your experience with Kristen Wright at Boston IVF?
Kristen Wright was more relatable than other doctors in New England IVF, but she spoke matter-of-factly and took the factors of my fertility challenges into account. Wright clearly had years of experience behind her, which was helpful and reassuring. And she was not condescending in our discussions, as some other doctors have been in the past. The down side to the experience with Wright is that at a few points, I decided that the recommended approach would not be enough. This example occurred when, after 2 failed IUI cycles, she recommended a third and I just didn't see how the third would yield any different result. I also often had to follow up our visits with online research to better understand the recommended treatments and the process, as doctors don't often have time to show patients all of the steps in the process. I also didn't always know the timeline for the various treatment approaches. One IUI cycle is straight forward, but the IVF process is more convoluted and often requires many weeks of insurance approvals, so there were frequently longer than expected stretches of time between treatments.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Do your reading offline after consultations and follow up visits, and ensure you are informed on the treatments so there are no surprises. Be direct and get as much information as you can about the timelines for treatment and what is involved in getting insurance approvals.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
Dr. Wright addressed all of my and my husband's questions, but she was perfunctory and with minimal emotion. I felt like her office took our situation as a unique case, rather than as one of many routines, but I did sometimes feel like I had to advocate for myself and my combination of factors in order to get a good recommendation that was not generic.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
1. Rounds of pre-treatment testing and genetic testing, these were expensive and tough to schedule around my travel, but we completed this in a few months. 2. IUI - I performed two rounds of this treatment, using Letrozol as a trigger around days 14 of my cycle. This required monitoring of my bloodwork and ultrasound results every other day over the course of approximately 2 weeks. This was unsuccessful. 3. Egg retrieval - I used Gonal F, Cetrotide and Lupron as trigger during this time. The egg retrieval yielded 42 eggs, of which 25 fertilized, and ultimately 7 embryos were preserved. I was expecting a transfer but given my response to the retrieval, the decision was made to make this a freezing cycle. I will perform the transfer in a few months.
Describe your experience with the nursing staff at Boston IVF.
I often got a call in the afternoon after lab results were available. The nurses were direct but compassionate, especially Nicki. There were a few times where either the nurses or the pharmacies would get the medication quantities wrong, and that led to out of pocket expenses which were infuriating. For the most part though, I was happy with the nursing team response.
Describe your experience with Boston IVF.
The clinic in Waltham is accessible, clean, safe and secure. I felt the doctors and nurses were attentive and personal, and made every attempt to make me comfortable. I had several tests performed here (HSG, sonohysterogram, and IVF extraction), and they were done smoothly and quickly.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Genetic testing - $400 for husband, $700 for me Each ultrasound appointment was around $400, and ~50% was covered by my insurance. IUI medication - $100 out of pocket IVF process - $7,500 of my lifetime maximum under United Health insurance, and additional $750 out of pocket. For medication, each Gonal F pen was $750 at Village Fertility Pharmacy (and a whopping $1,300 at CVS specialty care), various other medication totaled $2,500 in sum. Embryo Freezing - $1200 for first 3 months, $85 per month following Embryo Transfer - Expected to be around $1,000 per attempt
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
I am Type I diabetic and it was not an option for me to receive a multiple embryo transfer.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at Boston IVF.
For my second IUI cycle, I was to receive a double dose of medication and the clinic failed to call it in to the pharmacy, so I only received half the dosage initially. For my egg retrieval, the communication with the pharmacy was off, and I did not receive any medication the day I was scheduled to start. There were a lot of phone calls trying to rectify the mistake, and I ended up driving to several pharmacies to pick up meds. The saving grace was a nurse named Barbara, who ended up staying late at the clinic in New Hampshire to hold a donated medication pen to give me so that I could start a cycle on time and not need to wait an extra month.
4
Doctor
Kristen Wright
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
Boston IVF
North Chelmsford Fertility Center (closed)
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
8
NPS
10
Age 34 - 36
1 IVF
Male Factor
Income $50K - $99K
2nd of 2 Docs
4 IUI With Other Docs
Neutral
Strongly Recommends
Successful
She [Dr. Kristen Wright] is a no nonsense type person. Blunt and to the point with recommendations. We don’t feel we need coddling or hand holding as a couple so her approach worked for us. If someone needs a softer touch she may not be the best doctor. After we had a successful transfer her demeanor changed a little and she was lighter, less serious demeanor, happier for us and our situation. I think that is the nature of I fertility though, you can’t be too optimistic Incase it doesn’t work. We hit a few speed bumps and she gave us proper guidance for each step.
One major thing I want to say is the primary nurse [at IVF NE- Lexington] was very kind and helpful when I accidentally froze my injectable medications for the egg retrieval protocol. We had no fertility coverage with insurance so everything was OOP. She contacted the Gonal F rep and they got me samples to replace my medications so I didn’t have to pay over $2,000 again) she even offered to meet my husband to pick up the medication on her drive home since we lived so far away. Through the IVF process she was nice enough and left very brief messages with results/recommendations, but was also pregnant during this process which sadly left a bitter taste in my mouth not knowing if we were going to be successful (she was on maternity leave for the frozen transfer).
How was your experience with Kristen Wright at Boston IVF?
She is a no nonsense type person. Blunt and to the point with recommendations. We don’t feel we need coddling or hand holding as a couple so her approach worked for us. If someone needs a softer touch she may not be the best doctor. After we had a successful transfer her demeanor changed a little and she was lighter, less serious demeanor, happier for us and our situation. I think that is the nature of I fertility though, you can’t be too optimistic Incase it doesn’t work. We hit a few speed bumps and she gave us proper guidance for each step.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Have your questions written down ahead of time if you can. But don’t hesitate to call and ask additional ones that pop up.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
Dr Wright always answered any questions we had and spoke to us frankly. We are not people that need coddling or hand holding and her approach was just right for us.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
Two procedures: 1) IVF for egg retrieval and 2) embryo transfer. 1) Started Lupron 10 units SQ once daily for 10 days, then decreased to 5 units once daily and started Gonadotrpins: Gonal F 225 units SQ and Menopur 75 units SQ once daily until hCG shot (10 days later). Egg retrieval 2 days after trigger. 13 eggs retrieved, 7 mature and frozen unfertilized. We found out a week or so before retrieval that my husband had zero sperm in his sample that was to be frozen for a back up. As well as zero sperm the day of retrieval. After speaking with Dr. Wright she encouraged us to go ahead with Egg retrieval since we were so far along in the process and fertilize later on. My husband had TESE procedure 2 months after my ER and the froze 10 vials of sperm. We did not to any genetic testing or extra testing on eggs/sperm or embryos. 2) Fresh embryo transfer from frozen gametes (3 months after ER and 1 month after TESE procedure). Treated like a frozen embryo transfer schedule but with the unpredictability of transfer date like a fresh cycle. Started Aspirin 81mg and estrogen patches (I get migraines and can’t be on Estrace pills) and continued this until pregnancy test. Started Progesterone 25mg IM once daily day 15 and increase to 50mg IM daily until after positive pregnancy test and ultrasounds. Day 17 transfer of two embryos. Gametes thawed, 4 eggs survived the thaw and fertilized, 2 arrested day 1, 2 remained and were transferred as a Day 2/3 transfer to Give them the best chance at growing. Our original protocol was to transfer one embryo due to our low risk factors and age. The on call doctor made the decision to transfer both in order to give us the best chance to get pregnant, we agreed with their recommendation. Transferred a -2c and a 5b embryo. Both stuck and resulted in live (C-section) birth of B/G twins.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sarah Corey, RN)
One major thing I want to say is the primary nurse was very kind and helpful when I accidentally froze my injectable medications for the egg retrieval protocol. We had no fertility coverage with insurance so everything was OOP. She contacted the Gonal F rep and they got me samples to replace my medications so I didn’t have to pay over $2,000 again) she even offered to meet my husband to pick up the medication on her drive home since we lived so far away. Through the IVF process she was nice enough and left very brief messages with results/recommendations, but was also pregnant during this process which sadly left a bitter taste in my mouth not knowing if we were going to be successful (she was on maternity leave for the frozen transfer). This was no fault of hers, just a very delicate situation dealing with infertility emotions. The phlebotomist Brenda Connolly was AMAZING. I shed many tears and asked her many questions in which she showed so much compassion, support and guidance. I personally have a hard time with gynecology visits and it’s has been something very stressful and anxiety ridden for years. So when I was informed the ultrasounds would be internal starting with day 1, I had a very anxious emotional reaction. The one ultrasound nurse (only saw her twice) was more irritated and put off that I was shocked about the ultrasound not being external. I was not informed of this prior to the appointment. After holding it together for the ultrasound I let my emotions out to Brenda who was ever so kind and I believe she spoke to the ultrasound nurse about it since her demeanor changed the only other time I saw her. Once I was completely informed and there were no new surprises I did much better with the whole process.
Describe your experience with Boston IVF.
IVFNE was in the process of merging with Boston IVF which made things more complicated with billing more than anything. But I had a very good experience with all of the doctors I dealt with from IVFNE including the doctor that did my retrieval and embryo transfer. They are definitely a well oiled machine and know what they are doing. I didn’t feel like a number, I felt like I was being taken care of by professionals that knew what to do and did it efficiently.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Medications were completely out of pocket. They were phoned into a local compounding pharmacy that has dedicated staff to help answer any questions about fertility medication. 1) IVF for egg retrieval: Leuprolide $249 Gonal F $2,142 Menopur $972 Pregnyl (hCG) $92 Crinone $572.46 (did not use due to no fertilization at egg retrieval and non-returnable) Rx fees $16.94 Total for cycle $4,044.40 2) embryo transfer Estrogen patches $409.21 Progesterone injectable $79.85 Total cycle cost $489.06
8
Doctor
Kristen Wright
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Lexington Fertility Center (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 28 - 29
2 IUI
Donor Sperm
PCOS
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr Wright is thoughtful in her approach and thorough in her assessments. She is kind and caring, while also giving the necessary information. We felt she listened to our concerns and addressed them, as well as took the time to answer our questions with thorough responses. We only saw her twice but felt confident in her...Come prepared with questions since you may only see her a couple of times!
I thought the [Boston IVF] clinic was organized and detail oriented in their approach and information giving. It was clean and friendly. We went to both Waltham and Bedford locations for different testing and labs etc. Both had kind and caring staff members...The clinic was certainly welcoming and respectful and kind regarding LGBTQ+ issues...The nursing staff were kind and helpful throughout the process in giving information and instructions
How was your experience with Kristen Wright at Boston IVF - The New Hampshire Center?
Dr Wright is thoughtful in her approach and thorough in her assessments. She is kind and caring, while also giving the necessary information. We felt she listened to our concerns and addressed them, as well as took the time to answer our questions with thorough responses. We only saw her twice but felt confident in her.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF - The New Hampshire Center?
Come prepared with questions since you may only see her a couple of times!
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF - The New Hampshire Center?
Dr Wright was kind and caring and truly listened to our concerns, and took the time to answer our questions
Describe the protocols Kristen Wright used in your cycles at Boston IVF - The New Hampshire Center and their degree of success.
Dr Wright used Letrozole, I believe we started with 2.5 dose. I had several appointments to check on follicles and needed a dose increase. We increased my dose to 5 mg and this was more effective. We used a trigger shot to trigger ovulation. Our first cycle resulted in a negative pregnancy test. we started the second cycle at 5 mg of letrozole and used a trigger shot again. This resulted in a positive pregnancy test and live birth to our son who is now almost 2! We also used provera to start my cycle before the first round as I had not had it in many months.
Describe your experience with the nursing staff at Boston IVF - The New Hampshire Center.
The nursing staff were kind and helpful throughout the process in giving information and instructions
Describe your experience with Boston IVF - The New Hampshire Center.
I thought the clinic was organized and detail oriented in their approach and information giving. It was clean and friendly. We went to both Waltham and Bedford locations for different testing and labs etc. Both had kind and caring staff members.
Describe the costs associated with your care under Kristen Wright at Boston IVF - The New Hampshire Center.
I believe insurance covered testing. iUi cost $1100 per cycle plus the cost of sperm which was around $900 per vial, and the cost of shipping the sperm. Now we continue to pay for sperm storage for baby #2
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The New Hampshire Center.
N/a
How competent was Boston IVF - The New Hampshire Center at LGBTQ+ care?
The clinic was certainly welcoming and respectful and kind regarding LGBTQ+ issues
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Boston IVF - The New Hampshire Center.
Coordination with Seattle Sperm Bank went well! We had no issues
10
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Boston IVF - The New Hampshire Center
Bedford Fertility Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
4
NPS
5
Age 38
Donor Eggs
Latinx
Income $100K - $199K
Architect
3rd of 3 Docs
3 IUI With Other Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
On the first visit with Doctor Wright she was neutral, straight to the point but very informative. After that we never saw her again...is definitely an expert in her field and very informative during the first meeting. Unfortunately that is all I can say about her since we only saw her once to get all the information needed and the second time to sign papers...The nurses took the lead and another doctor was the one during the transfer.
At the end of the cycle [at Fertility Centers of New England], I felt like a number since my nurse that had done the calls and follow up never called me with instructions on how to stop the medication or to give me the negative result. After waiting hours for the call, I called to confirm that had been a negative cycle...I do have to say that I am currently doing a cycle and her communication has improved, Sheri’s prompt to get any information I request, always touch bases about my results and is very encouraging about everything
How was your experience with Kristen Wright at Fertility Centers of New England?
Doctor Write is definitely an expert in her field and very informative during the first meeting. Unfortunately that is all I can say about her since we only saw her once to get all the information needed and the second time to sign papers. After that we never saw or heard from her again. The nurses took the lead and another doctor was the one during the transfer.
What's one piece of advice would you give a prospective patient of Kristen Wright at Fertility Centers of New England?
If you like a warm, caring doctor, she may not be the right doctor for you but she is extremely knowledgeable in her field and will take her time to answer all of your questions
During treatment, were you treated like a number or a human with Kristen Wright at Fertility Centers of New England?
On the first visit with Doctor Wright she was neutral, straight to the point but very informative. After that we never saw her again. The nurses in the clinic were very nice and definitely don’t treat you like a number. The doctor during transfer was a doctor I was seeing for the first time (which I did not expect that or was informed Dr Wright wouldn’t be performing the transfer) and he was nice but again straight to the procedure. The nurses there were again lovely and very warming. At the end of the cycle, I felt like a number since my nurse that had done the calls and follow up never called me with instructions on how to stop the medication or to give me the negative result. After waiting hours for the call, I called to confirm that had been a negative cycle
Describe the protocols Kristen Wright used in your cycles at Fertility Centers of New England and their degree of success.
Since my cycle was a donor cycle she prepared my body with estrogen, increasing the dosage every week and introduced progesterone in oil one week before the embryo transfer. When my uterine pinning wasn’t thick enough, she delayed the cycle a week, hold off on progesterone and increased the estrogen intake. That week delay was enough to get my body where it needed to be for the embryo transfer. The pregnancy result negative
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Christen Anderson)
On the first cycle, she took over in the middle of the cycle from another nurse that was leaving the clinic. When the result was negative on that cycle, she never called to follow up with results nor guided me on how to proceed about stoping the medication. I do have to say that I am currently doing a cycle and her communication has improved, Sheri’s prompt to get any information I request, always touch bases about my results and is very encouraging about everything
Describe your experience with Fertility Centers of New England.
I like the fact that they have clinics in many places making the weekly bloodwork a lot easier and accommodating. I didn’t like the fact that the doctor you so carefully selected, does not perform the embryo transfer. You simply get the doctor that is working that day, someone that you don’t trust or never seen before.
Describe the costs associated with your care under Kristen Wright at Fertility Centers of New England.
About $20k plus medication
What specific things went wrong at Fertility Centers of New England?
  • Failed to call with results
Describe the specific things that went wrong at Fertility Centers of New England.
The only thing I would say that wasn’t efficient was the lack of information that your doctor would not be performing the embryo transfer and at a negative result, no one called me to let me know. I was told at blood work that someone would be calling mid morning with results but no one did. It wasn’t until early afternoon that I called to check and they confirm what I thought was going to be the results.
4
Doctor
Kristen Wright
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Fertility Centers of New England
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
8
Age 38 - 39
2 IUI
PCOS
European
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Wright will do everything to get you there...2nd embryo transfer I got a stitch put in my cervix to help straighten it during the transfer. It worked perfectly and the transfer went more smoothly. I have 2 curves and it’s been hard at time to get the catheter in...The stitch in the my cervix was such a simple procedure I just wish it had been brought up earlier...has always taken the time to go over things each cycle or to try something new. We’ve had in person consults as well as phone consults so we wouldn’t have to wait.
The nurses [at IVF New England] were always wonderful. We had many over our visits and they were always warm and caring and helpful...It was expensive but the billing was always willing to try to get insurance to cover things...The strengths are the staff in general. They are all caring and you Know they want you succeed. The only weakness is that you don’t always get your doctor and usually a different nurse each time. While each doctor is great they don’t always know your whole story and that can be hard
How was your experience with Kristen Wright at Boston IVF?
Dr Wright knows her stuff and she will always tell you how it is. She will break all the info down and help you understand. Having her as the one doing the procedure always made it easier. I’ve had bad experiences with iuis and embryo transfers. But the one I had with Dr Wright was the most comfortable. All together using my obgyn and Boston Ivf I’ve had 8 iuis and two embryo transfers using my wife’s embryos. None have been successful and I was thinking of giving up. My last embryo transfer I was sure it was my last try but Dr Wright changed things up and made the experience less painful and quick. While it wasn’t a success it made me rethink quitting. We’ve already come up with two alternate plans when I’m ready to restart next year.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
It’s hard work to get pregnant. But Dr Wright will do everything to get you there. It can be frustrating and scary at times, but I feel you can really put your trust in Dr Wright. It was a lot of struggle for us but we have our beautiful son.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
My wife and I both saw Dr Wright to try and get pregnant. My wife has gotten pregnant and gave birth, while I’m still trying. Dr Wright has always taken the time to go over things each cycle or to try something new. We’ve had in person consults as well as phone consults so we wouldn’t have to wait.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
One iui cycle was with clomid 50mg for 5 days. Ovidrel 250 mcg 2nd iui: gonal f 50 iu Ovidrel 250 mcg Endometrin 100mg Embryo transfers: estradiol mg Estradiol patches .1 mg Progesterone 1 ml 2nd embryo transfer I got a stitch put in my cervix to help straighten it during the transfer. It worked perfectly and the transfer went more smoothly. I have 2 curves and it’s been hard at time to get the catheter in.
Describe your experience with the nursing staff at Boston IVF.
The nurses were always wonderful. We had many over our visits and they were always warm and caring and helpful.
Describe your experience with Boston IVF.
The strengths are the staff in general. They are all caring and you Know they want you succeed. The only weakness is that you don’t always get your doctor and usually a different nurse each time. While each doctor is great they don’t always know your whole story and that can be hard
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Unfortunately our insurance didn’t cover much. It was expensive but the billing was always willing to try to get insurance to cover things
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
The stitch in the my cervix was such a simple procedure I just wish it had been brought up earlier
9
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Boston IVF
Lexington Fertility Center (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 30 - 31
2 IVF
Male Factor
Tubal Blockage
Latinx
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Kristen Wright] is straight and to the point but not rude...She answers all your questions, no matter how crazy or outlandish you think those questions are and whether or not those should be potential concerns for you...Don't expect warm and fuzzy because you won't get it...I responded well but of the 22 eggs, only 12 were mature. I was put on cabergoline for 7 days to minimize OHSS. The second ER i was on the same injections but different amounts to yield more mature eggs which I did, and after transfer I was put on patches and crinone again.
Very personable staff [at IVF New England]...I always scheduled my appointments between 7a and 8a so that I didnt have to take time from work...Clean, organized, great time management, never waited too long to be seen in the waiting room...The nursing staff was always available and always answered my questions and call backs were always same day. Any worries or concerns were always addressed.
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright is a great at communicator regarding test results, what to expect from those results and what realistic expectations should be. I never did any of my procedures with her, but she did manage my protocols and did all of my follow ups. This wasn't as important to me because I didn't know what to expect from IVF to begin with. When my first retrieval yielded poor results, she called me personally to let me know (and on a weekend). She adjusted my protocol for the second retrieval and was able to yield more mature eggs for fertilization which results in five embryos. I am currently 32 weeks pregnant with one of those embryos. I have recommended Dr. Wright to a friend of mine and she is currently under her care and loves her. Dr. Wright is not what I would consider "warm and fuzzy" but she is certainly professional, respectful and candid. I personally prefer this over "sugar coating" or someone trying to be my best friend. She knows what shes doing and I cannot elaborate enough on how much I like her as my RE, but also as a person.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Don't expect warm and fuzzy because you won't get it. She is straight and to the point but not rude. For me, knowing what you are dealing with, with IVF and infertility, it is better to know the details, the truth and all the facts surrounding your diagnosis and protocol, rather than someone who is "just nice". She answers all your questions, no matter how crazy or outlandish you think those questions are and whether or not those should be potential concerns for you.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
I was always treated with respect, honesty, and professionalism. My concerns were heard and my questions were answered. I never had to ask more than once for information or for further explanation if needed.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
I was on menopur, gonal f, cetrotide injections and estradiol patches and crinone for the first egg retrieval. I responded well but of the 22 eggs, only 12 were mature. I was put on cabergoline for 7 days to minimize OHSS. The second ER i was on the same injections but different amounts to yield more mature eggs which I did, and after transfer I was put on patches and crinone again. The third transfer was a frozen cycle so instead of supposetories I was put on progesterone in oil shots until 10 weeks of pregnancy with patches.
Describe your experience with the nursing staff at Boston IVF.
The nursing staff was always available and always answered my questions and call backs were always same day. Any worries or concerns were always addressed.
Describe your experience with Boston IVF.
Clean, organized, great time management, never waited too long to be seen in the waiting room. Very personable staff. Weakness would be how difficult it is to contact Boston IVF Lexington when you are running late for your appointment. I always scheduled my appointments between 7a and 8a so that I didnt have to take time from work. It is impossible to get them on the phone that early. I would suggest giving patients a phone line they can call when they are running late or need to cancel, instead of talking to the answering service because there are people there from 6a.
Describe your experience with your monitoring appointments at Boston IVF.
I have no complaints.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Due to my insurance coverage, we paid $500 deductible and everything else was covered. I believe my insurance was billed $8,900 for each cycle. We paid our co-pays for all medications which was less than $300 for the first and second cycles (egg retrievals) and about $30 for the meds for FET.
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
I have no comments other than because of my age (31), my insurance dictated what I could transfer. When I told her i wanted to transfer two embryos for my third cycle, she was receptive and we did discuss the complications of a twin pregnancy. We went forward and did a two embryo frozen transfer, and luckily we did because only one of those embryos took.
What specific things went wrong at Boston IVF?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Boston IVF.
After my seven week ultrasound, my OB-GYN office at the 11 week appointment still had not received any of my paperwork from IVFNE. I was told it would be sent within 7-10 business days, but it did not make it there in that time frame. I still don't know if they got it because I never followed up.
10
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
North Chelmsford Fertility Center (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 31 - 32
Male Factor
European
Income $50K - $99K
Lawyer
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Wright has treated my husband and myself with compassion, understanding and patience. We experienced a miscarriage prior to working with Dr. Wright and I greatly appreciate her ability and willingness to answer all my questions and concerns that go along with having experienced a prior loss....Dr. Wright has always taken the time to explain each one of our tests to us...Dr. Wright found I had high TSH level and correctly that, as well as a uterine fibroid which will be removed. After the removal we are starting IVF with Dr. Wright.
I can speak with regarding onboarding new patients and pre-IVF testing. The clinic does a great job with explaining the process to new patients and has wide availability to get you into appointments quickly. I did feel the testing process takes a long time...Barbara Soto and the rest of the IVF New England nursing staff in Bedford NH and Waltham offices are absolutely amazing! ..., costs of IVF with ICSI and PGS for one cycle is around $19,000.
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright has treated my husband and myself with compassion, understanding and patience. We experienced a miscarriage prior to working with Dr. Wright and I greatly appreciate her ability and willingness to answer all my questions and concerns that go along with having experienced a prior loss. I feel she truly cares about me and my husband and wants to see us start our family. We have hit a few bumps in the road which has slowed down our IVF start based on various test results, but Dr. Wright has helped me start correct medication and move us along faster then my PCP. I appreciate her quick responses and willing to walk me through each step of the process.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Don't ever feel guilty asking too many questions. There is no such thing. Dr. Wright has been wonderful answering my many questions and it's made a world of difference in going through this process.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
Dr. Wright has always taken the time to explain each one of our tests to us. As we are in the beginning stages of IVF, this is all very new and confusing. My husband and I have almost completed all of our pre-IVF tests and hope to start IVF with ICSI next month. Dr. wright has called me to explain my various test results and helped me to get my TSH on track for IVF. I had a miscarriage prior to this process and Dr. Wright and her staff have been so understanding in working with me knowing I already experienced a very difficult loss.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
We have not yet begun IVF treatment. We are just about to finish our pre-IVF testing. Dr. Wright found I had high TSH level and correctly that, as well as a uterine fibroid which will be removed. After the removal we are starting IVF with Dr. Wright.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Barbara Soto)
Barbara Soto and the rest of the IVF New England nursing staff in Bedford NH and Waltham offices are absolutely amazing! Having recently experienced a miscarriage, this has been a very emotional process for me. The nursing staff has been unbelievable considerate while treating me. There were there as my IVF tests were delayed due to waiting for the HCG to leave my system, through many ultrasound and blood work, and through my recent sono hysteroscopy.
Describe your experience with Boston IVF.
As I have not started the IVF process yet, and only completed all pre-IVF testing I can't speak to the clinic's IVF treatment, but I can speak with regarding onboarding new patients and pre-IVF testing. The clinic does a great job with explaining the process to new patients and has wide availability to get you into appointments quickly. I did feel the testing process takes a long time, and perhaps it could be just my siltation which each test seemed to bring up another issue that needed to be addressed before moving forward. Final treatment plans appoints can book a ways out so in that instance it is difficult to get in sooner, but overall I have liked my experience with the clinic.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
As we are just beginning the IVF process, costs of IVF with ICSI and PGS for one cycle is around $19,000. We have spent approximately (with insurance coverage) $1500 in pre-IVF testing so far.
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Dr. Wright recommends single embryo transfer.
10
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Boston IVF
Lexington Fertility Center (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
8
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Wright prescribed an antagonist cycle with no birth control. This was my fourth IVF cycle, but first with her. Five eggs were retrieved and two embryos were transferred, but resulted in a negative pregnancy test. Due to diminished ovarian reserve and poor egg quality, I am going to undergo an donor egg cycle with Dr. Wright soon.... Dr. Wright never did any of my procedures, which I was disappointed about, but I did feel comfortable with the other doctor's in the practice.
The clinic [IVF NE] has multiple monitoring locations, which is convenient for someone like me who lives close to one location and works close to another. You can go to different sites depending on what works for you. The main procedures are completed at one location. They give you a scheduled time for blood work and ultrasounds, which streamlines the process really well.
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright takes the time to explain every aspect of treatment clearly. I came to her with many questions and she answered all of them fully and honestly. Dr. Wright presented the facts of my case and provided me with options after discussing the benefits and disadvantages of each. She is very knowledgeable and trustworthy.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Attend appointments with a list of questions so that you can maximize your time with the doctor and get all the information you need to proceed with treatment.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
I felt like a human under the treatment of Dr. Wright. I felt that she and the nurses were caring and compassionate. However, the clinic is large and at times I felt like a number - not due to the way any staff member treated me, but because I knew there were so many patients under the care of the clinic's doctors.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
Dr. Wright prescribed an antagonist cycle with no birth control. This was my fourth IVF cycle, but first with her. Five eggs were retrieved and two embryos were transferred, but resulted in a negative pregnancy test. Due to diminished ovarian reserve and poor egg quality, I am going to undergo an donor egg cycle with Dr. Wright soon.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sarah)
My main nurse was clear in her directions and knowledgeable about medications. She called to explain next steps and answered all my questions efficiently.
Describe your experience with Boston IVF.
The clinic has multiple monitoring locations, which is convenient for someone like me who lives close to one location and works close to another. You can go to different sites depending on what works for you. The main procedures are completed at one location. They give you a scheduled time for blood work and ultrasounds, which streamlines the process really well. Dr. Wright never did any of my procedures, which I was disappointed about, but I did feel comfortable with the other doctor's in the practice.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
When undergoing an IVF cycle, I had majority of costs covered by insurance. With my upcoming donor egg cycle, I will pay a fee to the clinic, a fee to the outside agency, donor fee, and legal fees.
8
Doctor
Kristen Wright
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Boston IVF
Lexington Fertility Center (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Unsuccessful
NPS
8
NPS
10
Age 29 - 30
2 IUI
PCOS
European
Black or African-American
Income $50K - $99K
Teacher
2nd of 3 Docs
5 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Wright communicates with her patients in a way that allows them to understand every step of the treatment plan and process, including potential risks. She communicated to me in a clear, direct way, so only see her if you prefer that type of approach. Otherwise, if you are looking for a doctor with a cheerful and compassionate attitude, she may not be the doctor for you....I completed two IUIs with Dr. Wright. Both cycles she prescribed me the highest recommended dose of Letrozole, (7.5mg) because I hadn't responded to 5 previous cycles of Clomid and lower doses of Letrozole. Dr. Wright monitored me closely, often having me come in for bloodwork and ultrasounds every other day once I was close to ovulation.
Customer service at IVF New England is exceptional! Nurses are cheerful and supportive, ultrasound technicians walk you though every step of the ultrasound, results are released to you via phone call very shortly after bloodwork is completed, and overall, as a patient, I was treated very well!...Unfortunately, the nurse I was assigned, Sarah, was not a very good communicator and would often forget my individual case and made me feel more like a number. I wish I would have been assigned one of the other many amazing nurses on the staff.
How was your experience with Kristen Wright at IVF New England (closed)?
Dr. Wright communicates with her patients in a way that allows them to understand every step of the treatment plan and process, including potential risks. She communicated to me in a clear, direct way, so only see her if you prefer that type of approach. Otherwise, if you are looking for a doctor with a cheerful and compassionate attitude, she may not be the doctor for you.
What's one piece of advice would you give a prospective patient of Kristen Wright at IVF New England (closed)?
Know your preferred communication style because Dr. Wright is more a direct, cut-to-the-chase type of communicator and she doesn't sugar coat things.
During treatment, were you treated like a number or a human with Kristen Wright at IVF New England (closed)?
Customer service at IVF New England is exceptional! Nurses are cheerful and supportive, ultrasound technicians walk you though every step of the ultrasound, results are released to you via phone call very shortly after bloodwork is completed, and overall, as a patient, I was treated very well!
Describe the protocols Kristen Wright used in your cycles at IVF New England (closed) and their degree of success.
I completed two IUIs with Dr. Wright. Both cycles she prescribed me the highest recommended dose of Letrozole, (7.5mg) because I hadn't responded to 5 previous cycles of Clomid and lower doses of Letrozole. Dr. Wright monitored me closely, often having me come in for bloodwork and ultrasounds every other day once I was close to ovulation. The first cycle, she instructed me to take Ovidrel as my trigger shot on CD15 and the IUI was performed on CD17; the second cycle she instructed me to use Ovidrel on CD 21 and the IUI was performed on CD23 since I am a slow responder. Both IUIs resulted in a negative pregnancy test.
Describe your experience with your nurse at IVF New England (closed). (Assigned nurse: Sarah )
Most of the nurses at IVF New England were amazing! They were compassionate, cheerful, supportive, and walked me through every step of my treatment plan so I left every appointment and/or phone call knowing exactly what to do. Unfortunately, the nurse I was assigned, Sarah, was not a very good communicator and would often forget my individual case and made me feel more like a number. I wish I would have been assigned one of the other many amazing nurses on the staff.
Describe your experience with IVF New England (closed).
IVF New England provides its patients exceptional customer service! They are well organized, every part of the staff is knowledgable and friendly, the staff respond quickly and are available to patients 24/7, and the facilities (I have been to several of the locations in both New Hampshire and Massachusetts) have state-of-the-art equipment and newly remodeled.
Describe the costs associated with your care under Kristen Wright at IVF New England (closed).
In Massachusetts, fertility coverage is mandated, so almost all of my treatment, including appointments and medication, were covered by insurance. We only had to pay for co-pays and a small portion for blood work.
What specific things went wrong at IVF New England (closed)?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at IVF New England (closed).
My specific nurse, Sarah, accidentally booked my blood work appointments at the wrong clinic two or three times, but I was still able to get in and get my blood work done.
8
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
IVF New England (closed)
Cambridge (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 30 - 31
4 IUI
1 IVF
Anovulation
Male Factor
PCOS
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt like a human because she [Dr. Kristen Wright] was very kind and understanding. She took all the time we needed to explain everything to us and answer all of our questions...She laid all of our options out on the table and was very supportive of whatever we chose to do.
Boston IVF was wonderful. I was seen at multiple locations and everyone was always very kind and welcoming...The waiting rooms and exam rooms were always very clean and organized. I never came across anyone working there who was unpleasant.
How was your experience with Kristen Wright at Boston IVF?
She was wonderful. She laid all of our options out on the table and was very supportive of whatever we chose to do. She explained everything in terms we could understand. Every time I was unsure about something or had a question after hours, she was always available to answer my questions. She was supportive and empathetic when we had a miscarriage and every time we got a negative pregnancy test.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Just be yourself and be honest. She will do the same for you and let you know your best course of action to become parents.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
I felt like a human because she was very kind and understanding. She took all the time we needed to explain everything to us and answer all of our questions. I didn't feel rushed or unsure during any of the process.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
I wasn't sure that we had fertility coverage when we first saw her so we started with timed intercourse and letrozole pills. We did that for about 3-4 cycles and didn't have any luck. I confirmed fertility coverage and from there we moved on to IUI. My 2nd IUI took but I lost the baby at 12 weeks along. Dr Wright and her team were very compassionate and sympathetic and were there for us when we were ready to try again. She performed a hysteroscopy to make sure my uterus was ready to get pregnant again. We did one more IUI and when that didn't work, we moved onto IVF. Dr Wright and her team were wonderful in explaining the whole processes to us.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sarah )
The nursing team at Dr Wright's office was wonderful. They were always available and friendly when I had questions over the phone. And always had a smiling face when I was there at the office.
Describe your experience with Boston IVF.
Boston IVF was wonderful. I was seen at multiple locations and everyone was always very kind and welcoming. They were able to get me in fairly quickly and I never felt like a burden. They were always available any time of day if you had questions regarding your treatment. The waiting rooms and exam rooms were always very clean and organized. I never came across anyone working there who was unpleasant.
Describe your experience with your monitoring appointments at Boston IVF.
The monitoring appointments were a breeze. They did them in the mornings between 6:30am and 8am which was perfect for me because I could go in before work and not miss any hours. There was never a big wait. Maybe 1 or 2 people in front of me. They would call you by name in the order in which you arrived. I got to know the ultrasound techs and the phlebotomist and they knew me by name and would always greet me with a friendly hello and cheer me on each cycle.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Everything was covered by insurance at the time. I only had a $50 co pay when I would go in for an office visit.
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
It was the doctors recommendation and our decision to transfer one embryo at a time.
10
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Lexington Fertility Center (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
8
NPS
10
Age 25
2 IVF
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $50K - $99K
Operations
2nd of 2 Docs
Neutral
Strongly Recommends
Successful
Dr. Wright has always been clear and direct with us, but is also careful to speak to us in a compassionate manner. She is very knowledgeable, consistently updating us on recent studies that relate to us and has always been very good at listening to our concerns and answered all our questions...be aware that she will not be doing many of your procedures as they are partnered with a bigger clinic that has other doctors for IVF egg retrieval’s, transfers iui’s etc.
The staff in this office [IVF New England] are incredible, they know you by name and treat you with sincere compassion...It’s a small clinic, but I never had to wait long for appointments. They do book up quickly so it generally takes about 2-3 weeks to get an appointment...Recently one of the part time nurses failed to call in a prescription for my thyroid medication....Brenda is amazing as a nurse coordinator and I truly felt that she cared for us to have a positive experience and outcome.
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright has always been clear and direct with us, but is also careful to speak to us in a compassionate manner. She is very knowledgeable, consistently updating us on recent studies that relate to us and has always been very good at listening to our concerns and answered all our questions.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Be prepared with questions, Dr. wright will give you an honest opinion, so it’s important to know what questions to ask to help you understand where she is coming from. Also be aware that she will not be doing many of your procedures as they are partnered with a bigger clinic that has other doctors for IVF egg retrieval’s, transfers iui’s etc.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
The staff in this office are incredible, they know you by name and treat you with sincere compassion.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
We tried 2 rounds of oral pills, 1 month of clomid with timed intercourse, and 1 month of a higher dose of letrozoyle with timed intercourse. We got pregnant with letrozoyle, but miscarried shortly after. This was our 9th miscarriage so we quickly moved on to IVF. In our IVF cycles we used birth control for two weeks in my first cycle then added follistim 150units and menopur 150units for the first 5 days of my first cycle and then doubled each dose days 6-12 while also using cetrotide. Due to high progesterone we opted for a freeze all cycle. We had 15 eggs, 12 fertilized and 1 BB embryo made it to freeze. Our second IVF cycle we used menopur 150 and follistim 300 from day 1 of the cycle. We continued for 8 days before adding cetrotide in for days 8-10. We retrieved 13 eggs, 8 fertilized and transferred 2 day 5 morulas. We received a positive pregnancy test with doubling hcg and but are currently only 5 weeks along.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Brenda Connolly )
Brenda is amazing as a nurse coordinator and I truly felt that she cared for us to have a positive experience and outcome. She always treated me like a friend more than a patient which is hard to come by. The other nurses were kind, and willing to answers my questions, and the ultrasound techs were always very kind as well.
Describe your experience with Boston IVF.
It’s a small clinic, but I never had to wait long for appointments. They do book up quickly so it generally takes about 2-3 weeks to get an appointment, so that’s something I had to stay on top of, especially for follow up appointments after treatment.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Fortunately most of our treatment was forever by insurance, but I believe each IVF cycle with icsi was about $9,000
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Dr. Wright prefers to transfer single embryos, unless there is a quality issue. In our case there was, so we transferred 2. She was flexible in adjusting our protocol from cycle to cycle to improve our chances based on how my body responded.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Boston IVF.
Recently one of the part time nurses failed to call in a prescription for my thyroid medication. I was understanding of the error, because it was just before a holiday and this particular nurse was the only nurse working and I’m sure had a lot to juggle. These things happen and we can’t always eliminate human error, that’s why I think it’s important to know your stuff as a patient because no one will be more on top of your care than you will.
8
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Lexington Fertility Center (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2014 - 2015, Successful
NPS
3
NPS
4
Age 40 - 41
Donor Eggs
Diminished Ovarian Reserve
Only Doc Seen
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
I also appreciate that she [Dr. Wright] didn't support me trying IVF with my own eggs because of my DOR [Diminished Ovarian Reserve]. but there were a lot of big bumps along the way. First of all, she didn't give me enough information about possible outcomes and options before taking the Clomid Challenge...
No doctors from IVF New England were available and I found out (while my feet were in stirrups waiting for the transfer) that I was getting a substitute doctor from Harvard Pilgrim. No one thought to tell me this could happen or reassure me. I had researched all the IVF New England doctors (they were RSC before a merger) and felt comfortable with them all and they send in a substitute at my most critical appointment with no warning or explanation. It was my fresh transfer and ended in a BFN.
How was your experience with Kristen Wright at Boston IVF?
Again she was nice and I am confident she knew what she was doing and had the knowledge to help me get pregnant. I also appreciate that she didn't support me trying IVF with my own eggs because of my DOR. That would have been a waste of time and money. All of the support/information I got was from an online group for donor eggs called PVED. I got hardly any information from Dr. Wright. She basically prescribed the medications for IVF and oversaw my cycle. My case was not complicated, no other diagnosis beyond DOR and I had already had a child naturally with my own eggs. Dr. Wright did not do either of my transfers and I did not communicate with her much during my cycles. I mostly talked to my nurse.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Ask lots of questions. Ask who will be doing your transfers and if they use substitute doctors from other practices. She was never rude or mean, but definitely not very emotional. She will get the job done, but don't expect a big hug or anything.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
She was nice and in the end, helped me get pregnant, but there were a lot of big bumps along the way. First of all, she didn't give me enough information about possible outcomes and options before taking the Clomid Challenge. Then, she called me and gave me the results (DOR) over the phone and said I would need to use donor eggs. Nothing was explained, no follow-up appointment was made, just a blunt diagnoses with no information or support. That is not information that should be given over the phone. Then, on the day of my transfer, no doctors from IVF New England were available and I found out (while my feet were in stirrups waiting for the transfer) that I was getting a substitute doctor from Harvard Pilgrim. No one thought to tell me this could happen or reassure me. I had researched all the IVF New England doctors (they were RSC before a merger) and felt comfortable with them all and they send in a substitute at my most critical appointment with no warning or explanation. It was my fresh transfer and ended in a BFN.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Anne)
The nurses were kind and 90% on top of things. Once they made a mistake (which I luckily caught) and almost made me stop taking Lupron too soon. Overall, I felt like I was in good hands.
3
Doctor
Kristen Wright
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
2 of 5
4
Clinic
Boston IVF
Lexington Fertility Center (closed)
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
2013 - 2014, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
Tubal Blockage
Income $0 - $49K
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Wright] was amazing. She treated us with our own personal situation and was also very professional. Loved her....Sitting in front of her in her office I felt that she looked at us and wanted to help us. She listened to everything we had to say and treated us with so much respect. She was also very professional and we felt that she wanted nothing more than for us to have a baby...The location I had my blood and ultrasound was in Bedford NH and there were always only a few other women there during the monitoring times. I think it was during a time window and I had a specific time to show up during that window so I wasn’t waiting with a room full of women who signed in to get in line.
I felt at ease at the Bedford location [IVF New England]. The women working there were very personal and helped me feel relaxed while there....As far as I remember I could call with questions anytime and I felt very comfortable and at ease at all my appointments....The location I had my blood and ultrasound was in Bedford NH and there were always only a few other women there during the monitoring times. I think it was during a time window and I had a specific time to show up during that window so I wasn’t waiting with a room full of women who signed in to get in line.
How was your experience with Kristen Wright at Boston IVF?
Sitting in front of her in her office I felt that she looked at us and wanted to help us. She listened to everything we had to say and treated us with so much respect. She was also very professional and we felt that she wanted nothing more than for us to have a baby.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Ask any and all questions you may have.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
She was amazing. She treated us with our own personal situation and was also very professional. Loved her.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
I don’t remember. It was my third cycle and it’s all a blur.
Describe your experience with the nursing staff at Boston IVF.
As far as I remember I could call with questions anytime and I felt very comfortable and at ease at all my appointments.
Describe your experience with Boston IVF.
I felt at ease at the Bedford location. The women working there were very personal and helped me feel relaxed while there. I can’t think of anything I didn’t like, I have only good feelings about them.
Describe your experience with your monitoring appointments at Boston IVF.
The location I had my blood and ultrasound was in Bedford NH and there were always only a few other women there during the monitoring times. I think it was during a time window and I had a specific time to show up during that window so I wasn’t waiting with a room full of women who signed in to get in line.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
As far as I can remember, the cycle cost us 10,000 plus meds. Could be 11,000? It’s a blur. Our insurance doesn’t cover IVF and it was our third out of pocket cycle.
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
She told us we had the choice between transferring one or two embryos. She recommended whichever we felt the most comfortable with. She did make sure we knew that if we transferred two, we may have twins, making sure we thought that through before moving forward.
10
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Lexington Fertility Center (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
8
NPS
10
Age 31 - 32
3 IUI
Anovulation
Male Factor
PCOS
Teacher
2nd of 2 Docs
3 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Wright is very direct. This does not work for everyone but worked for us. She also talked about what our next steps were and answered every question we had on our list. After 3 failed IUIs she brought us in again to talk about next steps...When my husband explained how all the treatment me were getting me down, she gave us a list of counselors to try...
They [the Boston IVF nurses] are the ones you see most while doing blood work and ultrasounds. They kept me calm or calmed me down when I was upset. They are always prompt in calling you back...They are in the process of moving to a bigger clinic. The only negative is my husband had to collect his sample in the bathroom instead of a collection room like the branch in Mass. has, which made him uncomfortable since it was so close to reception. Overall not a big deal. I like how there aren’t many people in there at any one time.
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright is very direct. This does not work for everyone but worked for us. She also talked about what our next steps were and answered every question we had on our list. After 3 failed IUIs she brought us in again to talk about next steps.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
If you have questions ask.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
Dr. Wright is very direct and answers all questions asked. When my husband explained how all the treatment me were getting me down, she gave us a list of counselors to try.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
3 rounds of IUI with letrozol. I had many diagnostic testing before this. On the last round when my body wasn’t responding she up my letrozol and increased monitoring. I believe she did everything she could do before she said we couldn’t inseminate that last round.
Describe your experience with the nursing staff at Boston IVF.
The staff here is amazing. They are the ones you see most while doing blood work and ultrasounds. They kept me calm or calmed me down when I was upset. They are always prompt in calling you back.
Describe your experience with Boston IVF.
The Bedford branch has been great. They are in the process of moving to a bigger clinic. The only negative is my husband had to collect his sample in the bathroom instead of a collection room like the branch in Mass. has, which made him uncomfortable since it was so close to reception. Overall not a big deal. I like how there aren’t many people in there at any one time.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
I don’t remember all the individual costs with the diagnostic testing. An office visit costs almost $400 without a referral. IUI cost $1,200 plus meds.
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
N/A
8
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Boston IVF
Lexington Fertility Center (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
2018, Unsuccessful
NPS
10
NPS
9
Age 34
3 IUI
PCOS
Black or African-American
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Wright as been a beacon of light for my wife and I as we continue on...my wife and I have had many questions regarding the treatment process and "next steps" after suffering tubal loss. Dr. Wright is always so specific and thorough when answering questions, always easing our anxieties...will always be so thorough and clear for you...treats my wife and I like we "mattered" to her. In the most professional way, Dr. Wright always exhibits empathy and care while delivering services to us.
[Boston IVF is a] Great place to take this journey with. Staff is outstanding and incredibly knowledgeable and supportive. The clinic caters to the individual and their families needs. A weakness may be that appointment times could stand to be a bit longer...The nurses are top notch. Without them, things would be an emotional struggle...The nurses are professional and timely... Dr. Wright will always be so thorough and clear for you.
How was your experience with Kristen Wright at Boston IVF?
As a patient, my experience with Dr. Wright has been outstanding. For example, my wife and I have had many questions regarding the treatment process and "next steps" after suffering tubal loss. Dr. Wright is always so specific and thorough when answering questions, always easing our anxieties. As a patient, my journey as been quite tumultuous. Dr. Wright as been a beacon of light for my wife and I as we continue on.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Ask questions! Dr. Wright will always be so thorough and clear for you.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
Dr. Wright treats my wife and I like we "mattered" to her. In the most professional way, Dr. Wright always exhibits empathy and care while delivering services to us. She shows this by always making warm eye contact, considering and listening to our questions, and easing anxieties. I lost my right tube to an ectopic pregnancy in June. My wife and I were devastated. Aside from the emotional and physical pain endured, this was financially debilitating. Dr. Wright understood our frustrations with grace and continues to work towards our next steps in family planning. She is amazing.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Maryann and Barbara Soto, Brenda)
Amazing. The nurses are top notch. Without them, things would be an emotional struggle. Thank you from the bottom of my heart! The nurses are professional and timely.
Describe your experience with Boston IVF.
Great place to take this journey with. Staff is outstanding and incredibly knowledgeable and supportive. The clinic caters to the individual and their families needs. A weakness may be that appointment times could stand to be a bit longer.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
n/a
10
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Boston IVF
Waltham
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 31 - 32
1 Fertility Medications
Unexplained
East Asian
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wright is very thorough with explanation she always kept me informed of everything that was going on. She has been professional the whole time with every appointment or every phone call. She called me right away with results of every testing or Imaging the same day.... Dr. Wright does not beat around the bush she gets the job done and is very aggressive with her treatment options which helps to prevent the duration of infertility. She has presented options for me gives me the statistics based on previous experiences with other patients but also allows me to make an informed decision.
The strengths of the clinic [IVF New England] is that there are multiple locations to choose from and everyone is connected. The downfall is that certain testings such as an hsg must be done in one particular location in Waltham, MA which may be a hassle for some. However I have such a great provider that I don't mind the commute the staff at the Bedford Inn Waltham location have all been a very pleasant from check-in, support staff, labs, providers and techs
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright is very thorough with explanation she always kept me informed of everything that was going on. She has been professional the whole time with every appointment or every phone call. She called me right away with results of every testing or Imaging the same day.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Dr. Wright does not beat around the bush she gets the job done and is very aggressive with her treatment options which helps to prevent the duration of infertility. She has presented options for me gives me the statistics based on previous experiences with other patients but also allows me to make an informed decision.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
She is very thorough with her explanations after every testing or procedure she would call me right away to let me know of the results and plan of care and always was allowing me to ask any questions that I had
Describe your experience with the nursing staff at Boston IVF.
The nurses were very thorough and clear was explaining medication directions
Describe your experience with Boston IVF.
The strengths of the clinic is that there are multiple locations to choose from and everyone is connected. The downfall is that certain testings such as an hsg must be done in one particular location in Waltham, MA which may be a hassle for some. However I have such a great provider that I don't mind the commute the staff at the Bedford Inn Waltham location have all been a very pleasant from check-in, support staff, labs, providers and techs
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Not sure
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
N/a
10
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
North Chelmsford Fertility Center (closed)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
Tubal Blockage
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Extremely knowledgeable about the entire process. When asking her [Dr. Wright] questions about risks, percentages and probability she was honest. No lying to make us feel better. She gave us the reality and also gave us the strength and courage to try for our little one. ... My tubes were blocked so we decided to bypass them and do IVF ...
They are all Very friendly and knowledgeable. I wish that the clinic [Fertility Centers of New England] could open earlier so I didn’t have to be late to work a few days a week. Opening at like 6 would help more people with the intense schedule of blood work. ... They [nursing staff] always called before 1pm with results to any and all testing. If I called with questions or concerns they would call me back in reasonable time.
How was your experience with Kristen Wright at Fertility Centers of New England?
Extremely knowledgeable about the entire process. When asking her questions about risks, percentages and probability she was honest. No lying to make us feel better. She gave us the reality and also gave us the strength and courage to try for our little one.
What's one piece of advice would you give a prospective patient of Kristen Wright at Fertility Centers of New England?
We have recommended already 2 other friends to her. Call her today because she is the best.
During treatment, were you treated like a number or a human with Kristen Wright at Fertility Centers of New England?
The nurses knew my name and face and remembered things about me from previous conversations.
Describe the protocols Kristen Wright used in your cycles at Fertility Centers of New England and their degree of success.
My tubes were blocked so we decided to bypass them and do IVF. We could have attempted to repair the tubes, but she said there was only a 20% chance of it working.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Cindy)
They always called before 1pm with results to any and all testing. If I called with questions or concerns they would call me back in reasonable time.
Describe your experience with Fertility Centers of New England.
They are all Very friendly and knowledgeable. I wish that the clinic could open earlier so I didn’t have to be late to work a few days a week. Opening at like 6 would help more people with the intense schedule of blood work.
Describe the costs associated with your care under Kristen Wright at Fertility Centers of New England.
$5,000
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
We wanted the best of the best and didn’t want 2 kids at the same time
10
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Centers of New England
Bedford
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
9
NPS
9
Age 33
1 IUI
Diminished Ovarian Reserve
Income $100K - $199K
Teacher
1st of 3 Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Wright was compassionate and appeared trustworthy. She shared her expert knowledge and recommendations with us each step of the journey and made adjustments to our plan as needed based on professional analysis of results.... Dr. Wright reviewed our protocol every step of the way and gave recommendations for next steps based on my personal results, as well as next steps based on the fact that we were self pay patients.
This clinic and staff [at IVF New England] made us feel like a valued patient and not just a number. Our care was handled with compassion and expertise. The overall feel of the clinic including the waiting rooms and exam rooms was clean and comfortable.... Dr. Wright reviewed our protocol every step of the way and gave recommendations for next steps based on my personal results, as well as next steps based on the fact that we were self pay patients.
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright was compassionate and appeared trustworthy. She shared her expert knowledge and recommendations with us each step of the journey and made adjustments to our plan as needed based on professional analysis of results.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
Dr. Wright reviewed our protocol every step of the way and gave recommendations for next steps based on my personal results, as well as next steps based on the fact that we were self pay patients.
Describe your experience with Boston IVF.
This clinic and staff made us feel like a valued patient and not just a number. Our care was handled with compassion and expertise. The overall feel of the clinic including the waiting rooms and exam rooms was clean and comfortable.
9
Doctor
Kristen Wright
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF
Lexington Fertility Center (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
5
NPS
6
Age 39
1 IVF
Donor Sperm
Poor Egg Quality
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I was left in the dark about things that should’ve been explained. Also, she [Dr. Kristen Wright] refused medication that would’ve helped me with egg quality and she wanted to do another retrieval without changing a thing and expecting different results...Wouldn’t change my protocol after initial retrieval that resulted in 2 abnormal embryos or allow meds proven to help eqq quality. She had no explanation why other than she just won’t use it. I wanted to do vitamins supplements and she wasn’t interested.
Responsive staff. Friendly admins and nurses. However the other [Boston IVF] teams were not as responsive as Dr wright’s team reached out to another team and they didn’t even respond to them. They also didn’t explain basic stuff they probably should’ve...She [Dr. Kristen Wright] had no explanation why other than she just won’t use it. I wanted to do vitamins supplements and she wasn’t interested. I changed clinics because of this
How was your experience with Kristen Wright at Boston IVF - The New Hampshire Center?
Please see prior explanation Wouldn’t change my protocol after initial retrieval that resulted in 2 abnormal embryos or allow meds proven to help eqq quality. She had no explanation why other than she just won’t use it. I wanted to do vitamins supplements and she wasn’t interested. I changed clinics because of this.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF - The New Hampshire Center?
Be your own advocate and seek another dr when needed
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF - The New Hampshire Center?
I was left in the dark about things that should’ve been explained. Also, she refused medication that would’ve helped me with egg quality and she wanted to do another retrieval without changing a thing and expecting different results.
Describe the protocols Kristen Wright used in your cycles at Boston IVF - The New Hampshire Center and their degree of success.
Standard protocol
Describe your experience with the nursing staff at Boston IVF - The New Hampshire Center.
Especially at retrieval everyone was so nice. Not a bad egg in the bunch. Did the retrieval in Waltham
Describe your experience with Boston IVF - The New Hampshire Center.
Responsive staff. Friendly admins and nurses. However the other teams were not as responsive as Dr wright’s team reached out to another team and they didn’t even respond to them. They also didn’t explain basic stuff they probably should’ve.
Describe the costs associated with your care under Kristen Wright at Boston IVF - The New Hampshire Center.
$25k
5
Doctor
Kristen Wright
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
6
Clinic
Boston IVF - The New Hampshire Center
Bedford Fertility Center
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5

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