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Laura Smith

Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)

Rated 9.7
Strongly recommend: 94%Neutral: 4%Don't recommend: 2%9.7
94% strongly recommend
27 reviews
Humanity
9.4
9.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.1
7.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
6
6
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Virginia
Residency
U. of Virginia
Fellowship
Beth Israel Boston

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Laura Smith works at

Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Rated 9.3
Strongly recommend: 83%Neutral: 11%Don't recommend: 6%9.3

Explore Clinic
Charlottesville
4100 Olympia Circle, Suite 201
Charlottesville, VA 22911
866-540-5190

27 patient reviews

Most Recent
Strongly Recommend
94%
Neutral
4%
Don't Recommend
2%
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 32
1 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Smith personally called me to review our results. She was always prompt at returning my calls. When we had less than optimal outcomes she worked quickly to come up with a new plan for us that was tailored to us...[she] was very straightforward in telling us our potential outcome. She did not sugar coat it which we needed...She talks very fast but is happy to repeat things until they make sense
Great doctors, excellent nurses [at Virginia Fertility & IVF]. Only downside is the financial lady. She was not friendly and pretty rude especially considering we were 100% self pay...The clinic works with my schedule, gives realistic expectations and is compassionate while doing so...The nurses are the BEST! Kari is who I worked with most and she was so responsive. You always have to leave a voicemail which is annoying but they call back so quickly
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith was very straightforward in telling us our potential outcome. She did not sugar coat it which we needed. When our first retrieval didn’t go exactly as planned she was quick to meet with the other doctors and develop a new plan. When I had to delay my transfer, she also worked with me to find a quick alternative plan that I am excited about. She talks very fast but is happy to repeat things until they make sense. I feel like I understand most things before having to move forward and that has made the process very smooth regardless of our outcomes.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Ask questions and have her repeat. She talks so fast. I would stop her and ask her to repeat often because understanding each step was very important.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith personally called me to review our results. She was always prompt at returning my calls. When we had less than optimal outcomes she worked quickly to come up with a new plan for us that was tailored to us. She also didn’t leave it for the nurses or other doctors to handle.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I used a micro dose lupron for my egg retrieval due to DOR. We got 5 eggs, 4 mature, 4 made it to blasts, 2 euploid but only 1 free of our genetic condition we are carriers of
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nurses are the BEST! Kari is who I worked with most and she was so responsive. You always have to leave a voicemail which is annoying but they call back so quickly. The nurse for my egg retrieval was extremely compassionate as well. We didn’t have great results but I felt so cared for.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Great doctors, excellent nurses. Only downside is the financial lady. She was not friendly and pretty rude especially considering we were 100% self pay. I commuted 2 hours each way and was worried if it would be worth it. I am so happy with my overall experience here. The clinic works with my schedule, gives realistic expectations and is compassionate while doing so.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
22000
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The clinic only does single embryo transfers to my knowledge
10
Doctor
Laura Smith
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Consult
NPS
6
NPS
5
Age 33
European
Latinx
Income $100K - $199K
1st of 2 Docs
1 IUI With Other Docs
Donor Sperm With Other Docs
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
While I appreciate Dr. Smith's thoroughness in outlining our options, I do not feel like she heard all of my concerns...Rather than pushing only her perspective, she listened and let us make an informed decision...big issue with all IUI providers who do not do a good enough job supporting LGBTQIA+ people trying to conceive...did two mid cycle ultrasounds and called when our ovulation kit was positive
The clinic [Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)] setting is inviting and not overly sterile...a lot of confusing messages...They also did not have us on the list to thaw our sperm before an IUI so they were really confused when we got there and it took extra time to do our IUI...were told Mira was totally fine to use for ovulation predictor by one doctor but subsequent doctors did not agree.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
While I appreciate Dr. Smith's thoroughness in outlining our options, I do not feel like she heard all of my concerns. Timing is a really important issue when using previously frozen sperm because it does not survive as long as fresh sperm. When I brought this concern to Dr. Smith she just said they did not recognize a difference at the practice. She went on to tell me about how they have had many successful IUI's, but did not differentiate between fresh and frozen sperm success rates. This is a big issue with all IUI providers who do not do a good enough job supporting LGBTQIA+ people trying to conceive.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Do your own research on timing of your IUI. Track multiple cycles and build confidence with understanding your ovulation. Then, advocate for yourself. If you can't inseminate in a time frame that works for you, skip that cycle.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith took the time learn about our hesitations in switching from a midwife to a fertility clinic. Rather than pushing only her perspective, she listened and let us make an informed decision.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I think the protocol was just to track my cycles and use an ovulation predictor kit. We did two mid cycle ultrasounds and called when our ovulation kit was positive.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
To the point.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The clinic setting is inviting and not overly sterile. It compares positively to another fertility clinic I went to that was dirty and sad. I was concerned about having to interact with a male doctor because of previous trauma and they were not responsive to that concern. They just told me it was unavoidable essentially.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
new patient consult $423 30 day sperm storage $55 ultrasound $195 IUI $280
What specific things went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
We filled out a bunch of paperwork in person so that our sperm would not be turned away. We called before delivery to make sure they had everything they needed and they said they didn't have that paper which was ridiculous. This led to a lot of confusing messages from them and even after sending it in electronically still saying they did not have it. They also did not have us on the list to thaw our sperm before an IUI so they were really confused when we got there and it took extra time to do our IUI. We were told Mira was totally fine to use for ovulation predictor by one doctor but subsequent doctors did not agree.
6
Doctor
Laura Smith
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
5
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
LGBTQ+ Care
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 24 - 25
1 IVF
PCOS
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
3rd of 4 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
She has a maturing personality and instantly made my husband and I feel comforted that she was doing our procedure. ... Dr. Smith performed the ultrasound and showed me that I had fluid in my uterus. ... She allowed me time to cry and came back in the room to follow up. She called me a few days after and again the next week after reviewing my entire chart with the entire staff to ensure I had the best course of action for our next cycle.
Regardless of you who see at RMSCVA, bring questions and take notes. ... Every time I asked if we could transfer more than one embryo, the answer was always “you can but we always suggest just one at a time.” I’m 24. I get it. I have a lot of time to continue treatments. But we’ve been trying for 4 years and I’ve had a cycle canceled for unknown fluid in my uterus. Dr. Smith mentioned that it’s rare for this to happen and if it continues to happen, they can’t do anything about it. So, we may end up going against staffs wishes and requesting two embryos. You have to fill out a form that you understand you’re allowing two chances at life.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
My egg retrieval was about two months ago. My embryo transfer was scheduled to happen last week so two weeks ago we went into the office for an ultrasound. Dr. Smith performed the ultrasound and showed me that I had fluid in my uterus. She calmly explained why it was bad for a pregnancy and that the implantation wouldn’t be successful. She allowed me time to cry and came back in the room to follow up. She called me a few days after and again the next week after reviewing my entire chart with the entire staff to ensure I had the best course of action for our next cycle.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Regardless of you who see at RMSCVA, bring questions and take notes. Infertility is extremely detailed and the course of action is unique to every patient.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith has a warm and friendly approach during every interaction. I had only met her briefly before the day of my egg retrieval. The morning of egg retrieval she came into my pre-op room, answered all of our questions, validated that they were all good questions (because we felt like we were over asking), and she made me feel at ease with the process. She has a maturing personality and instantly made my husband and I feel comforted that she was doing our procedure.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
My first FET cycle was the basic protocol from my understanding. I did Lupron injections for weeks, took estradiol, and intended to take progesterone but my cycle was canceled. My next cycle will be a natural cycle meaning I will ovulate on my own and visit the office every other day.
Describe your experience with your nurse at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA). (Assigned nurse: Britt)
Britt was amazing. She’s a spunky, outspoken, organized, and communicates regularly.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Personally, the downside for this clinic is that it’s 3 hours away. I was going to their sub office but it closed mid treatment. I can’t do blood work or ultrasounds anywhere closer to home so I’m forced to travel frequently.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
My cycle was $10,500 plus medication. I was quoted about $5k for medication but we’ve spent about $8k on meds so far.
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Every time I asked if we could transfer more than one embryo, the answer was always “you can but we always suggest just one at a time.” I’m 24. I get it. I have a lot of time to continue treatments. But we’ve been trying for 4 years and I’ve had a cycle canceled for unknown fluid in my uterus. Dr. Smith mentioned that it’s rare for this to happen and if it continues to happen, they can’t do anything about it. So, we may end up going against staffs wishes and requesting two embryos. You have to fill out a form that you understand you’re allowing two chances at life.
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 31
2 IUI
Male Factor
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr. Smith is honest, caring, and efficient! She has always been honest with us and willing to answer all questions. Dr. Smith has stayed with us longer than expected to answer more questions as well as discuss future options....We have done 2 rounds of IUI due to my husband's low motility. During this time we have taking Letrozole each round to increase ovulation on my end to potentially increase our chances of a successful pregnancy.... Dr. Laura Smith was honest about our chances of pregnancy.
The clinic [Reproductive Medicine and Surgery Center of VA] has a welcoming atmosphere. The building was easy to find and navigate. The clinic is in Charlottesville, but thankfully not in the heart of town making traffic less daunting. There is ample parking for everyone visiting the building....The nursing staff has always been helpful and insightful. The staff has always provided quick and timely answers to all of our questions....The staff has always been transparent about cost.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith is honest, caring, and efficient! She has always been honest with us and willing to answer all questions. Dr. Smith has stayed with us longer than expected to answer more questions as well as discuss future options.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Take notes! So many topics are covered during appointments and information can be forgotten. Dr. Smith is very informative and knowledgeable.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Laura Smith was honest about our chances of pregnancy. Dr. Smith was caring and sympathetic to our journey. She had continued to be open to answering all questions we have as well as being transparent in her answers. We are so thankful that Dr. Smith has been so helpful. She even made sure we were referred for appropriate care with other necessary providers to find answers to our fertility questions. We may not have gotten pregnant yet, but we plan to continue to see Dr. Smith for the remainder of our journey.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
We have done 2 rounds of IUI due to my husband's low motility. During this time we have taking Letrozole each round to increase ovulation on my end to potentially increase our chances of a successful pregnancy.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nursing staff has always been helpful and insightful. The staff has always provided quick and timely answers to all of our questions.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The clinic has a welcoming atmosphere. The building was easy to find and navigate. The clinic is in Charlottesville, but thankfully not in the heart of town making traffic less daunting. There is ample parking for everyone visiting the building.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
As of today, our cost has been 730 per IUI cycle. That cost includes the IUI as well as the follow up appointments for ultrasounds. Our insurance will not cover any procedures until our deductible has been met. The staff has always been transparent about cost.
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 37 - 38
1 IUI
Uterine Fibroids
European
Income $50K - $99K
Teacher
1st of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Each time we were unsuccessful, she [Dr. Smith] encouraged us to keep trying and change what we were doing somewhat. Unfortunately, none of these procedures resulted in pregnancy...has wonderful bedside manner and always generated conversation during appointments. She also took time to answer any questions I had...She stopped very frequently to ask if I had questions and to reassure me. I have seen her several times in the duration of my treatments and she has always treated me very well, shown great patience and knowledge of my particular situation. She seems to determine our next steps by carefully analyzing where we have already been and what could be deterring us.
I believe RMSCVA's strengths are an excellent staff (doctors, nurses, and clerical). Everyone seems to be on the same team and works well together. They are all kind and treat patients with respect and care, especially given the emotional state most patients are in. To date, I have only had positive experiences in this clinic and do not believe that they have any weaknesses...They [nurses] are caring and go out of their way to answer your questions thoroughly, despite their busy days. I have made many phone calls to ask questions and have received prompt return calls and have never been made to feel badly for calling. They are always willing to listen and reassure you.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith did my initial consultation and I felt she was very thorough in everything she talked to me about. She stopped very frequently to ask if I had questions and to reassure me. I have seen her several times in the duration of my treatments and she has always treated me very well, shown great patience and knowledge of my particular situation. She seems to determine our next steps by carefully analyzing where we have already been and what could be deterring us.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
You will find a trustworthy and knowledgeable doctor and you will feel cared for and respected under her care.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith has wonderful bedside manner and always generated conversation during appointments. She also took time to answer any questions I had.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
Dr. Smith tried to utilize my summer off last year (I'm a teacher) to run through all of the initial fertility testing. She also prescribed me clomid both with and without IUIs early last fall. We also did a prescription of Letrazole with Follistim injections and an IUI last November. The rationale behind these procedures was a progressive approach to getting pregnant through the least aggressive means. Each time we were unsuccessful, she encouraged us to keep trying and change what we were doing somewhat. Unfortunately, none of these procedures resulted in pregnancy.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nurses at RMSCVA are absolutely wonderful. They are caring and go out of their way to answer your questions thoroughly, despite their busy days. I have made many phone calls to ask questions and have received prompt return calls and have never been made to feel badly for calling. They are always willing to listen and reassure you.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
I believe RMSCVA's strengths are an excellent staff (doctors, nurses, and clerical). Everyone seems to be on the same team and works well together. They are all kind and treat patients with respect and care, especially given the emotional state most patients are in. To date, I have only had positive experiences in this clinic and do not believe that they have any weaknesses.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
At first, my treatments were not at all covered by insurance, so once I started doing IUIs and injectible medications, the cost went up drastically. Visits and ultrasounds were somewhere between $100-200. I believe an IUI is around $400. Medications are anywhere from $500-2500.
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Based on information I have been given alone (I have not yet gone through this), I believe that Dr. Smith and all of the other doctors at her clinic use single embryo transfer approach in hopes of reducing the health risks to mother and baby.
9
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2017 - 2019, Unknown Success
NPS
9
NPS
9
Age 31 - 33
1 IVF
PCOS
European
Income $100K - $199K
Teacher
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Laura Smith] is always willing to answer any questions that I ask, and she always knows how to answer my questions. My experience with Dr. Smith has been positive, other than the fact that I’m not pregnant yet!...if you want someone that is dynamic and thourough, Dr. Smith does fit this profile...prescribed me various medications and and three cycles of IUI. This was not successful, but I think that this is standard protocol to follow prior to IVF. Next, Dr. Smith recommended IVF with PGS, and so that is what we are doing.
The nurses [at Reproductive Medicine and Surgery Center of Virginia] are very dynamic and they get back to me quickly. They have done a good job answering all of my questions ( I have had a lot of them! ) And they are very knowledgeable. I have also been very accommodating to my requests...The facilities are always clean and well decorated. I know a lot of people who have gotten pregnant at this facility so I know that they have a good success rate. My only complaint is that they seem extremely busy all the time and sometimes crowded. I think that many people commute 1 to 2 hours to get to this facility as there are not many others in central Virginia. I would actually really like to recommend that they expand to the Lynchburg area.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith has been very straight forward with me and has explained all of the procedures to me although she does sometimes talk a little bit fast and can be a bit hard to follow. She seems very knowledgeable and medically minded. I do feel that she is very focused on results and that is exactly what I need from a doctor, especially in this field. As I stated before, I would not say that she has a relaxed bedside manner which for my husband is not a good thing, but I prefer this personality type in this particular setting. She is always willing to answer any questions that I ask, and she always knows how to answer my questions. My experience with Dr. Smith has been positive, other than the fact that I’m not pregnant yet!
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
I would say that if you want someone who is relaxed and easy-going, someone who makes you feel calm, Dr. Bateman is the doctor that you want. However if you want someone that is dynamic and thourough, Dr. Smith does fit this profile. I would recommend her.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith is very straight forward and very medically-minded. She does not have a relaxed bedside manner like Dr. Bateman. However, I prefer that as I don’t want my doctor to be too relaxed. I like that she seems very focused on results and I trust her knowledge.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
Dr. Smith prescribed me various medications and and three cycles of IUI. This was not successful, but I think that this is standard protocol to follow prior to IVF. Next, Dr. Smith recommended IVF with PGS, and so that is what we are doing.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nurses are very dynamic and they get back to me quickly. They have done a good job answering all of my questions ( I have had a lot of them! ) And they are very knowledgeable. I have also been very accommodating to my requests. For example, one time I asked if I could film the directions that one of the nurses was giving me about the medication and I was allowed to do this. This was immensely helpful for me.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
This seems to be a top rated facility and all of the doctors and nurses have seemed extremely knowledgeable. The facilities are very nice. The secretaries are very kind and patient. The facilities are always clean and well decorated. I know a lot of people who have gotten pregnant at this facility so I know that they have a good success rate. My only complaint is that they seem extremely busy all the time and sometimes crowded. I think that many people commute 1 to 2 hours to get to this facility as there are not many others in central Virginia. I would actually really like to recommend that they expand to the Lynchburg area.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
IVF was A little over $14,000. I think that the rounds of UUI were a couple thousand dollars each.
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Dr. Smith has recommended a single transfer. According to what I have read on all other resources, this is the best approach. I feel that she makes responsible and cautious recommendations. This makes me feel that she has my health and her best interest .
9
Doctor
Laura Smith
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 34
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Smith is amazing. She listens to You and understands that you are trying to get somewhere with trying to have a baby. She is very through and makes sure you understand everything that is said. She is very cheerful and really enjoys what she does.... She made you feel Comfortable. She gave you all the details and broke Down everything down. She had solutions and had steps for us to take to get there.... I have had a lot of blood work taken to check amh, thyroid and amongst other things.
The whole Staff [Reproductive Med and Surgery Ctr of VA] is so nice and understandable... It is a clinic that I know most of the other when I know going through fertility, go to. It is very welcoming and everyone is friendly and helps with any questions you would need. The location is great and right off the interstate. It is worth the 1:40 min or so for the service you get.... Dr. Smith is amazing. She listens to You and understands that you are trying to get somewhere
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith is amazing. She listens to You and understands that you are trying to get somewhere with trying to have a baby. She is very through and makes sure you understand everything that is said. She is very cheerful and really enjoys what she does. My experience as a patient has been awesome!!! I know my future encounters with her will be just as wonderful.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Don’t be afraid to ask questions in anything you may not understand.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She made you feel Comfortable. She gave you all the details and broke Down everything down. She had solutions and had steps for us to take to get there.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I have not had any cycles done with Laura smith. I have had a lot of blood work taken to check amh, thyroid and amongst other things. I had also had a HSG which my tubes are perfectly clear. I took The varicella vaccine twice and I am Immune to it. Whenever I am able to, I can start treatment, but it looks like it will be a while. Iui with objectibles or IVF would need to happen ( that’s if I can lose Enough weight for IVF :( )
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The whole Staff is so nice and understandable
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
It is a clinic that I know most of the other when I know going through fertility, go to. It is very welcoming and everyone is friendly and helps with any questions you would need. The location is great and right off the interstate. It is worth the 1:40 min or so for the service you get.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
$787.00 - consultation and blood work $695.00. HSG $140.00 follow up visit w results $1,763.00 lab work bill from The hospital that was separate from Reproductive Medicine and Surgery Center of Virginia.
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
N/a
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 27
2 IUI
PCOS
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
From our first visit, she [Dr. Laura Smith] explained everything in detail but in a way that I understood. There is massive amounts of information given these visits, and it can me overwhelming and emotional, but I have never left feeling like I did not know what was going on. My favorite thing about her is the way she tells you every step of the procedure she is performing when you cannot see exactly what she is doing. It makes me feel more comfortable.
The clinic [Reproductive Med and Surgery Ctr of VA] is so helpful with the financial aspect of treatment as well. Weaknesses - The clinic decor/environment is a little cold. At my first visit when I walked in I initially felt uncomfortable and un-welcomed. This of course changed when I met the staff, but I think it would put people at ease to change up the decor a bit.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
From our first visit, she explained everything in detail but in a way that I understood. There is massive amounts of information given these visits, and it can me overwhelming and emotional, but I have never left feeling like I did not know what was going on. My favorite thing about her is the way she tells you every step of the procedure she is performing when you cannot see exactly what she is doing. It makes me feel more comfortable.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Laura Smith, and the rest of the physicians and clinic staff as well, remember every detail about me. All the way down to what I do for a living. I can tell they take the time to review my history before entering the clinic room. The nurses and other staff always remember my name, I never have to formally check in I just give them a wave.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
Jumped right in with IUI from the first cycle (I had done clomid a few times already) with letrozole and trigger shots. My husbands sperm analysis showed a few issues. I did this for two cycles and have been unsuccessful so far.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
So compassionate! They ask how you are doing always and really listen. They explain every detail so well and are incredibly helpful. I truly believe they go above and beyond.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Strengths - Excellent bedside manner. So compassionate. I feel confident in all the physician's care, even though we have not yet had success, they are consistently altering my treatment plan and explaining every detail. The clinic is so helpful with the financial aspect of treatment as well. Weaknesses - The clinic decor/environment is a little cold. At my first visit when I walked in I initially felt uncomfortable and un-welcomed. This of course changed when I met the staff, but I think it would put people at ease to change up the decor a bit.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
I am so incredibly fortunate to have health insurance coverage for fertility treatments.
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 34 - 35
3 Fertility Medications
Unexplained
Latinx
3rd of 5 Docs
7 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Smith is very knowledgeable regarding her area. She explains everything in detail and make sure we know our options. She frequently reaches out if we need anything, and makes herself available even on Sundays, if need be.... She's very attentive, warm, and detailed in her explanation regarding our situation. She takes her time explaining to us what we need to do and our options.
Clinic [Reproductive Medicine and Surgery Center of VA] is well organized, and staff is very friendly. They are easy to reach, and work with you in scheduling appointments. They provide all information, and make sure you know about your options within the first visit. They review your medical records, and take the time to sit down with you to discuss which approach to take. It seems like it is a decision you make together (patient+client+doctor). We did all blood work in the same visit, and were able to start treatment in the following cycle.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith is very knowledgeable regarding her area. She explains everything in detail and make sure we know our options. She frequently reaches out if we need anything, and makes herself available even on Sundays, if need be.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Make sure you communicate your expectations and fears. Dr. Smith takes the time to listen to you.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She's very attentive, warm, and detailed in her explanation regarding our situation. She takes her time explaining to us what we need to do and our options.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I have had three rounds of pills + injectables (Follistim +HCG). She adjusts the dosage as needed. However, I am very sensitive to the hormones, and had to cancel a cycle.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Nursing staff follows the same approach as Dr. Smith. They are compassionate and understanding, as this is a very emotional time for a woman. I have called them with numerous questions, and they always make themselves available to answer them.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Clinic is well organized, and staff is very friendly. They are easy to reach, and work with you in scheduling appointments. They provide all information, and make sure you know about your options within the first visit. They review your medical records, and take the time to sit down with you to discuss which approach to take. It seems like it is a decision you make together (patient+client+doctor). We did all blood work in the same visit, and were able to start treatment in the following cycle.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
some exams were covered by insurance, such as consultation, ultrasonography. The medication varies according to your needs (dosage). With injectables, we have spent around 350-500 a cycle +350 for UIU (Not sure regarding these numbers).
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 31 - 32
1 IVF
Diminished Ovarian Reserve
Uterine Fibroids
European
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
She [Dr. Smith] recommended against priming with birth control or estrogen as she suspected I might get oversuppressed. We did a natural start cycle. She put me on 450iu follistim/menopur (she explained that doses above this haven’t been proven any more successful) & cetrotide for 3 days near the end to stop ovulation on my own... Once I have monitoring we will begin PIO injections as they have found 8% increase in pregnancy rates with this. They recommend freeze all cycles (they do fresh as well but many fewer) due to their success rates being about 15% higher with freeze all (65%, nonPGS tested embryos).
This [Reproductive Medicine and Surgery Center of Virginia] is a smaller clinic which could be viewed as a strength or a weakness. The main location in Charlottesville is easily accessible. I’ve been comfortable there. My husband liked that the “sperm room” is discrete. Friendly receptionist, adequate room in the waiting area...Stephanie [nurse] is excellent. I can’t imagine how organized she has to be to keep track of so many women’s cycles at once. She always has made me feel like I am only one of a few patients rather than one of many. She is so patient and explains everything completely. I’ve never waited more than 24 hours for a return call even when it was for a stupid question. Laura is still learning but is pleasant and kind as well.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She is great. She was very good about tailoring treatment to me/us, and explained fully how with my reserve we would probably only get 1-2 viable blasts and she was right - we have one. She was thorough in our initial consult and did not at all seem inconvenience that we were there for a second opinion prior to starting an ivf cycle and had already gotten a protocol plan from another doctor. She explained why the clinic does freeze all cycles and I left our initial consult feeling very confident in her clinic and feeling comfortable about moving forward. When I’ve seen her since for monitoring & retrieval same thing.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
You will see her partners as well for monitoring and even potentially retrieval/transfer, although Dr. Williams was doing retrievals the day I was set for mine and she did come and do mine specifically which was nice. Also the clinic recommends freeze all cycles.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She read over all my results at a previous clinic and tailored my ivf cycle to me specifically instead of going with a predetermined protocol. She also made sure we repeated testing that looked off previously but wasn’t addressed. She was realistic but kind and compassionate.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
She recommended against priming with birth control or estrogen as she suspected I might get oversuppressed. We did a natural start cycle. She put me on 450iu follistim/menopur (she explained that doses above this haven’t been proven any more successful) & cetrotide for 3 days near the end to stop ovulation on my own. Lupron plus hcg trigger. Once my period started I began 2 weeks of birth control for the FET and went on lupron injections. Once I have monitoring we will begin PIO injections as they have found 8% increase in pregnancy rates with this. They recommend freeze all cycles (they do fresh as well but many fewer) due to their success rates being about 15% higher with freeze all (65%, nonPGS tested embryos).
Describe your experience with your nurse at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA). (Assigned nurse: Stephanie )
Stephanie is excellent. I can’t imagine how organized she has to be to keep track of so many women’s cycles at once. She always has made me feel like I am only one of a few patients rather than one of many. She is so patient and explains everything completely. I’ve never waited more than 24 hours for a return call even when it was for a stupid question. Laura is still learning but is pleasant and kind as well.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
This is a smaller clinic which could be viewed as a strength or a weakness. The main location in Charlottesville is easily accessible. I’ve been comfortable there. My husband liked that the “sperm room” is discrete. Friendly receptionist, adequate room in the waiting area.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Nothing is covered by insurance. Compared to the large clinic I started with the prices at RMSCVA are better. Our freeze all cycle was $10,500 (we did not do PGS or ICSI). Medications were a few thousand. HSG and blood work about $200, ultrasound $140 or similar. My husband ended up owing $50 for blood work and sperm analysis I think.
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Ultimately she said it would be up to us but recommended no more than 2. We ended up having 1 so it is a non issue.
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2013 - 2018, Successful
NPS
7
NPS
8
Age 43 - 48
Donor Eggs
Poor Egg Quality
European
Income $50K - $99K
1st of 2 Docs
IVF With Other Docs
Donor Sperm
Neutral
Neutral
Successful
Review of
She [Dr. Laura Smith] is straightforward and matter-of-fact. I had confidence in her medical understanding but did not feel any special personal connection. I am not sure I would recognize her on the street, or she me.... Fertility consultations usually come with some emotion, because we are seeking help for something that is not coming "naturally." This practice will definitely answer your medical questions with kindness and politeness, but you want to get your emotional support elsewhere. I collected information from my doctors, and then went home to talk to people close to me to make decisions.
Everyone in the practice [Reproductive Medicine and Surgery Center of VA] is nice, friendly, but also business-like and to-the-point. I liked working with the IVF nurse *very much*, and she became my primary point of contact for most of my communications. So I never felt like a number, but I did feel like everyone was always busy and didn't have any more time to spend with me than what was necessary. The IVF nurse was clearly very busy, but I also felt that she cared.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She is straightforward and matter-of-fact. I had confidence in her medical understanding but did not feel any special personal connection. I am not sure I would recognize her on the street, or she me.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Fertility consultations usually come with some emotion, because we are seeking help for something that is not coming "naturally." This practice will definitely answer your medical questions with kindness and politeness, but you want to get your emotional support elsewhere. I collected information from my doctors, and then went home to talk to people close to me to make decisions.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Everyone in the practice is nice, friendly, but also business-like and to-the-point. I liked working with the IVF nurse *very much*, and she became my primary point of contact for most of my communications. So I never felt like a number, but I did feel like everyone was always busy and didn't have any more time to spend with me than what was necessary. The IVF nurse was clearly very busy, but I also felt that she cared.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I used donor egg IVF. The hormones are not fun at all, but it was successful.
Describe your experience with your nurse at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
She was busy and seemed to have a caseload that was too much for one person. But she was also kind and compassionate.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
There aren't any other options nearby. But that said, the clinic is well-run and the doctors and staff are informed and experienced. It's busy, but it's a small practice, so it doesn't feel like a train station ... staff did come to know my name. The offices and procedure rooms are all comfortable.
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The decision was mine to make. I felt they gave me all the information I needed to make an informed decision.
7
Doctor
Laura Smith
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 36
1 IVF
European
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Smith is the prime example of detailed oriented and thorough at its best but so incredibly patient, brilliant and skilled with her bedside manners.... Fertility is stressful but I appreciated Dr. Smiths honesty, professionalism, and so extremely detailed oriented. I never left having questions and always felt confident in our decisions we made together. I have a low ovarian reserve and with her protocol and expertise we beat the odds.
Strengths they [Reproductive Med and Surg Ctr of VA] are very well respected, incredibly knowledgeable and genuily love what they do. The staff are treated very well by the team and you can tell they all work very well together. No weaknesses.... even as an lgbt and military memebwr they went over and beyond for discounts, and respectful our our lifestyle. We are older first time parents and the Best team for our circumstances. Baby #2 will be there for sure!
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Fertility is stressful but I appreciated Dr. Smiths honesty, professionalism, and so extremely detailed oriented. I never left having questions and always felt confident in our decisions we made together. I have a low ovarian reserve and with her protocol and expertise we beat the odds.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Don’t be afraid to ask questions and/or to have them elaborate. Dr. Smith really loves what she does and you can tell by the way she talks to you.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith is the prime example of detailed oriented and thorough at its best but so incredibly patient, brilliant and skilled with her bedside manners.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
We had an agressive retrieval plan due to my low reserve. We were able to retrieve 3, 2 fertilized and 1 came back pgs normal. We froze and waited 5-6 weeks for my body to heal and be exactly where it needed for transfer. All went extremely smooth and I had an easy pregnancy. They really are amazing at what they do! The odds were against us and they are miracle workers.
Describe your experience with your nurse at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA). (Assigned nurse: Stephanie Barrex)
The BEST! So incredibly kind, theyre honest, sooooooo many hugs! Professionally they were on point with exact times, expectations, simplifying instructions and so gentle.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Strengths they are very well respected, incredibly knowledgeable and genuily love what they do. The staff are treated very well by the team and you can tell they all work very well together. No weaknesses.... even as an lgbt and military memebwr they went over and beyond for discounts, and respectful our our lifestyle. We are older first time parents and the Best team for our circumstances. Baby #2 will be there for sure!
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
We had a 10% military discount and for the retrieval/transfer it was $12000. We paid separately for meds and pgs testings with other companies they recommended. We were very happy with the process and discount
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
we only had one embryo to transfer so it wasn’t ever approached
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
10
NPS
10
Age 23
3 Fertility Medications
Anovulation
Male Factor
PCOS
Income $0 - $49K
1st of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Smith was a very well rounded doctor. She was compassionate, understanding and very patient. She also always admitted when she was wrong which I loved. Doctor's, just like us are always learning new things especially when it comes to infertility. In a lot of cases we are learning together. For example, upon seeing my husband and I, Dr. Smith asked if I ovulated on my own. I told her no because my OBGYN had run progesterone tests and discovered that I did not.
This clinic [RMSC] cares about their patients. They have an open mind and are willing to listen to the patient. They understand that sometimes the patient knows their bodies best and are willing to work with them to get the expected outcome. From the time you step in the waiting room, you feel welcome. Everyone is smiling, willing to help and compassionate. The only weakness that I feel that they have is that they do turn patients away for IVF if your BMI isn't under 40 and that the treatment for IVF is so expensive.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith was a very well rounded doctor. She was compassionate, understanding and very patient. She also always admitted when she was wrong which I loved. Doctor's, just like us are always learning new things especially when it comes to infertility. In a lot of cases we are learning together. For example, upon seeing my husband and I, Dr. Smith asked if I ovulated on my own. I told her no because my OBGYN had run progesterone tests and discovered that I did not. She then asked if my had a period every month to which I replied yes. She then told me that I was in fact ovulating if I was getting a period, that I just must be missing it. After a cycle of running tests and starting my period, at my follow-up visit, she admitted that she had told me wrong and that I had anovulation. To admit when you are wrong shows just how amazing you are both as a person and as a doctor. Dr. Smith was always encouraging and always did her best to uplift us.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Do not be afraid to ask questions if you do not understand or if you have concerns. Dr. Smith is willing and welcomes all questions. She wants you to understand your treatment and your options.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith was very personable and very relatable. She took her time to ensure we understood exactly what our options were and to explain in detail any questions we had. She also told us that it was up to us how aggressive we wanted our treatment to be. She was compassionate and understood what we were going through. She always took the time to encourage us even if we didn't get the results we wants. Dr. Smith was phenomenal and definitely treated myself and my husband as a human.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
During my first medicated cycle with Dr. Smith, She prescribed me letrozole (the average dosage) and it didn't work. This was to help me ovulate as she figured out the previous unmedicated cycle that I was experiencing anovulation with a normal AMH. The next cycle she in partner with Dr. Bateman at the same clinic increased my dosage and had me take it for 10 days instead of 5. I ovulated too quickly to do IUI. She recommended IUI because of anovulation and because of the increased dosage of letrozole and because 4 medicated timed intercourse cycles previously resulted in no pregnancy. The third cycle Dr. Smith partnered with Dr. Williams and had me take the same dosage of letrozole just for 7 days instead of 10 and had me trigger with HCG. This time we were able to due IUI with two beautiful follicles however, it failed. During the IUI, after the sperm wash was when my husband was diagnosed with male factor infertility due to low count and motility. We were told if the IUI didn't result in pregnancy that IVF would be our best next option.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They always helped and ensured that we had everything we needed. For example, I am hard stick and only one nurse would ever be able to stick me. She made herself available to me every single time to ensure I wouldn't have to travel elsewhere to get blood drawn. They always answered questions and returned phone calls quickly. They were always smiling and ensuring that you had a smile on your face even on the hardest days.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
This clinic cares about their patients. They have an open mind and are willing to listen to the patient. They understand that sometimes the patient knows their bodies best and are willing to work with them to get the expected outcome. From the time you step in the waiting room, you feel welcome. Everyone is smiling, willing to help and compassionate. The only weakness that I feel that they have is that they do turn patients away for IVF if your BMI isn't under 40 and that the treatment for IVF is so expensive. They also require that your previous surgery be paid in full before proceeding on to the next which can be rather inconvenient if your paying towards your bill monthly.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
My IUI procedure with out monitoring and meds was about $700. Monitoring varied depending on if blood work was ordered but was usually about $150 a visit.
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
n/a
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
9
NPS
9
Age 37 - 39
4 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Business Executive
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
my experience with Dr. Smith has been wonderful despite not achieving a successful pregnant yet. The only negative I have to say is sometimes we felt like we had to push for more information or to get to the next step in our treatment ... Dr Smith always made personal decisions for our circumstance and changed protocols to best suit our needs and try to get a successful pregnancy. I truly believe Dr. Smith is invested in the success of her patients
Sometimes the financial piece [at Repro Med and Surg Ctr of VA] is difficult to understand but the financial coordinator was always available to discuss and explain. Melinda in the office is wonderful and has a warm approach to everyone there ... Our dr [Smith] highly recommends a single embryo when they are PGS tested. My husband and I pushed the envelope and insisted on two with our second transfer in the hopes of a successful implantation. While Dr. Smith did not recommend this approach she supported our decision
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
my experience with Dr. Smith has been wonderful despite not achieving a successful pregnant yet. The only negative I have to say is sometimes we felt like we had to push for more information or to get to the next step in our treatment
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Trust her and be patient
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr Smith always made personal decisions for our circumstance and changed protocols to best suit our needs and try to get a successful pregnancy. I truly believe Dr. Smith is invested in the success of her patients
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
We suffer with recurring fluid in our uterus for to a previous c-section. Dr Smith has adjusted our protocol to best to to eliminate this fluid. We have been through three iui cycles with various oral and injectable medications as well as two frozen transfers, one medicated, one natural. Along the way he had three canceled transfers due to the fluid build up prior to transfer
Describe your experience with your nurse at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA). (Assigned nurse: Tara)
All of the nurses are kind and caring
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Sometimes the financial piece is difficult to understand but the financial coordinator was always available to discuss and explain. Melinda in the office is wonderful and has a warm approach to everyone there
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
IVF was approximately $20,000, IUIs are around $1000, transfer was $3000
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Our dr highly recommends a single embryo when they are PGS tested. My husband and I pushed the envelope and insisted on two with our second transfer in the hopes of a successful implantation. While Dr. Smith did not recommend this approach she supported our decision
9
Doctor
Laura Smith
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Consult
NPS
10
NPS
10
Age 35 - 36
Male Factor
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr. Smith went over the details and answered all of my questions. We were not ready to move forward because of another unrelated health issue, but Dr. Smith continued to answer my questions and help prepare us for when we are ready. She could have directed us to return when ready, but she patiently walked us through everything. I left her office with an understanding of the process, specific answers to our questions after initial consult/exams, and comfort knowing she genuinely cares.
The facility and staff [Reproductive Med and Surg Ctr of VA] were above average. A feeling of comfort radiates throughout the clinic. Everything is clean and orderly, and the people are knowledgeable and caring. While I haven't started a cycle, I have no hesitation about this clinic....The nurses were patient and kind. They explained everything they were doing, asked if I was okay, and worked with professionalism and care. They were all pleasant.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith went over the details and answered all of my questions. We were not ready to move forward because of another unrelated health issue, but Dr. Smith continued to answer my questions and help prepare us for when we are ready. She could have directed us to return when ready, but she patiently walked us through everything. I left her office with an understanding of the process, specific answers to our questions after initial consult/exams, and comfort knowing she genuinely cares.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Ask any questions you may have. She is knowledgeable, comforting, and caring.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
I was very nervous and hesitant before my consult and initial exam(s), but Dr. Smith and her staff were kind and courteous. While we were not ready to move forward at the time (due to an unrelated health issue), we feel they truly care and want to help us when we are ready.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I have only had my initial consult and exam. We had another health issue to overcome, and are now addressing financial concerns before we proceed.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nurses were patient and kind. They explained everything they were doing, asked if I was okay, and worked with professionalism and care. They were all pleasant.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The facility and staff were above average. A feeling of comfort radiates throughout the clinic. Everything is clean and orderly, and the people are knowledgeable and caring. While I haven't started a cycle, I have no hesitation about this clinic. Once we are financially prepared, I trust this clinic to be with me on this journey.
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 31 - 34
1 Fertility Medications
Endometriosis
Unexplained
European
Income $100K - $199K
Professor
1st of 3 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr Smith has a great bedside manner, explains things in detail, and always has a plan for next steps... I would recommend Dr Smith to anyone. She has so much knowledge and always has a plan of treatment even when things don’t go as planned. She is kind and empathetic but also straight forward in presenting all the details in an understandable way.... I was diagnosed with endometriosis so we started monthly injections of Lipton
The nurse coordinators and staff [Reproductive Med and Surgery Ctr of VA] are so kind and return calls very quickly... Good communicators. Easy scheduling. They handle all communication with insurance and billing very quickly. Office is clean and tranquil. Office staff know exact pricing for procedures if insurance does not cover them.... Ovulation ultrasounds around $200, trigger shots $180, clomid $20... I think each cycle costs around $500 for clomid, shots and monitoring.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
I would recommend Dr Smith to anyone. She has so much knowledge and always has a plan of treatment even when things don’t go as planned. She is kind and empathetic but also straight forward in presenting all the details in an understandable way.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Just to seek her out as a doctor really. Beyond that they are in good hands
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr Smith has a great bedside manner, explains things in detail, and always has a plan for next steps
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I was diagnosed with endometriosis so we started monthly injections of Lipton to suppress my system until we were ready to start treatments. We agreed to two rounds of clomid before going to something more intensive. After the Lupron my period didn’t return so I went in for an scan and I was ovulating. She suggested clomid and trigger shots for the first round. That was not successful. The second cycle we had a false positive ovulation and then a second late ovulation with clomid which was a successful cycle, resulting in the pregnancy and birth of our daughter in 2018
Describe your experience with your nurse at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nurse coordinators and staff are so kind and return calls very quickly
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Good communicators. Easy scheduling. They handle all communication with insurance and billing very quickly. Office is clean and tranquil. Office staff know exact pricing for procedures if insurance does not cover them.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Ovulation ultrasounds around $200, trigger shots $180, clomid $20, I can’t remember all the costs but I think each cycle costs around $500 for clomid, shots and monitoring.
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
No comments
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2014 - 2015, Unsuccessful
NPS
10
NPS
10
Age 27 - 28
1 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Smith is great at what she does. She made sure I always understood what she talked about and always answered my questions. She stayed confident even when I was not. She was quick to make any changes when the results were not going as planned, which made me feel better.... We started by initially running blood work to check for the most common reasons for my infertility. Then we did a test to check for blockage in my Fallopian tubes. We tried several rounds of Clomid to make me ovulate regularly and then a round of Femera because we had no success with Clomid. Femera offered even less of a result so we then tried IUI beginning with injections to produce follicles. We had an IUI after the injections, but that also failed.
I had a great experience with this clinic [Reproductive Medicine and Surgery Center of VA]. Everyone was always so nice and reassuring. No one judged me or made me uncomfortable.... The nursing staff was very compassionate and well informed. They always answered my questions.... We started by initially running blood work to check for the most common reasons for my infertility. Then we did a test to check for blockage in my Fallopian tubes. We tried several rounds of Clomid to make me ovulate regularly and then a round of Femera because we had no success with Clomid. Femera offered even less of a result so we then tried IUI beginning with injections to produce follicles. We had an IUI after the injections, but that also failed.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith is great at what she does. She made sure I always understood what she talked about and always answered my questions. She stayed confident even when I was not. She was quick to make any changes when the results were not going as planned, which made me feel better.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith was always nice and reassuring. She made sure to answer all of my questions and made sure I understood what we were doing. She stayed confident even when I was not.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
We started by initially running blood work to check for the most common reasons for my infertility. Then we did a test to check for blockage in my Fallopian tubes. We tried several rounds of Clomid to make me ovulate regularly and then a round of Femera because we had no success with Clomid. Femera offered even less of a result so we then tried IUI beginning with injections to produce follicles. We had an IUI after the injections, but that also failed.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nursing staff was very compassionate and well informed. They always answered my questions.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
I had a great experience with this clinic. Everyone was always so nice and reassuring. No one judged me or made me uncomfortable.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The costs seemed to be about average. One great thing was that they offer discount programs for IVF.
What specific things went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
  • Failed to call with results
Describe the specific things that went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
There were a couple of times when the staff did not call me with the results of a test that I was expecting.
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 33
1 IVF
Unexplained
European
Income $50K - $99K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Smith was patient and took the time to explain things in detail and cover any questions I had. She made sure I understood what each step consisted of and what the next step was. I never left her office confused or with questions. She was very compassionate with my husband and I taking time to reassure us and explain things in language we understood...Answered all concerns and questions promptly and would return calls the same day!
The clinic [RMSC] is extremely warm and inviting. They make you feel comfortable during a time that is stressful and emotional. Everyone there is so sweet and understanding. Compassion is key for them!...The nurses at the clinic were very thorough and took the time to explain how to do each injection and even when to do it. We had issues with my insurance covering the medications and they worked with me in order to get it covered...Answered all concerns and questions promptly and would return calls the same day!
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith was patient and took the time to explain things in detail and cover any questions I had. She made sure I understood what each step consisted of and what the next step was. I never left her office confused or with questions. She was very compassionate with my husband and I taking time to reassure us and explain things in language we understood.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Be prepared for a lot of information. Bring a notebook!
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She, the other doctors and the nurses took the time to explain things in detail. Answered all concerns and questions promptly and would return calls the same day!
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I took a round of several injections and did one trigger shot right before the retrieval.
Describe your experience with your nurse at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nurses at the clinic were very thorough and took the time to explain how to do each injection and even when to do it. We had issues with my insurance covering the medications and they worked with me in order to get it covered.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The clinic is extremely warm and inviting. They make you feel comfortable during a time that is stressful and emotional. Everyone there is so sweet and understanding. Compassion is key for them!
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
We paid around $18,000 for everything except medication
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
N/A
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
10
NPS
10
Age 30 - 33
1 Embryo Freezing
Unexplained
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Smith was great. She wad positive, reassuring, and always narrated each procedure clearly. She was calm and confident, and listened to all of our concerns and questions. She showed compassion for our previous pregnancy losses, and was hopeful for our future...She was very attentive to our situation. She remembered details, and assured us that we were making informed decisions.
They [Virginia Fertility & IVF] treat each patient as an individual and that means a lot when timing delicate procedures. They are quick to communicate, and keep detailed records of all tests and procedures. We were very satisfied with everything...Don't be nervous about the fertility process, Dr. Smith is on your team and will do her best to treat you.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith was great. She wad positive, reassuring, and always narrated each procedure clearly. She was calm and confident, and listened to all of our concerns and questions. She showed compassion for our previous pregnancy losses, and was hopeful for our future.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Don't be nervous about the fertility process, Dr. Smith is on your team and will do her best to treat you.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She was very attentive to our situation. She remembered details, and assured us that we were making informed decisions.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
We had to increase estrogen, during the second transfer. Now working on our third transfer, she is taking the same approach as the last one resulted in a singleton birth.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They treat each patient as an individual and that means a lot when timing delicate procedures. They are quick to communicate, and keep detailed records of all tests and procedures. We were very satisfied with everything.
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Consult
NPS
10
NPS
10
Age 42 - 43
Black or African-American
Income $50K - $99K
2nd of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Very friendly made me feel at ease and comfortable . Listened to questions and concerns about the options available. to me. Accommodating of my time and allowed me to do lab work near my home. Always made me feel like a person...[Dr. Laura Smith] took the time to listen to me. Read my records before I showed up.
This [Virginia Fertility & IVF] clinic overall was great . I have not had any issues with this clinic . Everyone here is professional and polite. They seem to care about your care . The new office is very nice with a great atmosphere...The nurses were friendly . They will return your phone calls if you call the nurse line it may not be right away though so you have to be patient .
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Very friendly made me feel at ease and comfortable . Listened to questions and concerns about the options available to me. Accommodating of my time and allowed me to do lab work near my home. Always made me feel like a person.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Go in with a open mind and all your questions and concerns she will answer your questions and ease your fears
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
The doctor took the time to listen to me. Read my records before I showed up.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I have not done my transfer at this time but preparing to do so soon.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nurses were friendly . They will return your phone calls if you call the nurse line it may not be right away though so you have to be patient .
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
This clinic overall was great . I have not had any issues with this clinic . Everyone here is professional and polite. They seem to care about your care . The new office is very nice with a great atmosphere.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
the cost was less than my 1st clinic
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
7
NPS
7
Age 30 - 31
1 IUI
PCOS
Black or African-American
Only Doc Seen
Neutral
Neutral
Unsuccessful
Review of
I think Dr. Smith is a lovely person, but the clinic [RMSC] has a lot of patients. I sometimes felt like she went through everything so quickly and thoroughly answered questions, but she didn't really provide much processing time. I would often find that I would walk out of the office with a ton of questions that had I been given a minute or two to think during the appointment, I would've asked then.
The clinic [RMSC] is very popular, so be sure to schedule appointments early! A lot of folks are coming through, so I sadly had the experience of one of the nurses excitedly believing that I was in the office because I was confirming a pregnancy when in fact I was confirming that I was experiencing a chemical pregnancy. It was an honest mistake, but it did sting and turn me off of the clinic for a little while.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
I think Dr. Smith is a lovely person, but the clinic has a lot of patients. I sometimes felt like she went through everything so quickly and thoroughly answered questions, but she didn't really provide much processing time. I would often find that I would walk out of the office with a ton of questions that had I been given a minute or two to think during the appointment, I would've asked then.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Do your research beforehand and come in prepared with questions. Also, don't be afraid to ask her to slow down in explaining everything and give you time to process.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
During the diagnostic phase, Dr. Smith was good at (quickly) explaining everything and answering all of my questions.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
For my first cycle, I took Letrozole (supposed to be better for women with PCOS) for five days, I then received a trigger shot during my mid-cycle ultrasound, and came in for the IUI procedure the next day. I had a chemical pregnancy after the first round of treatment. For my second cycle, I took Letrozole for five days, had a mid-cycle ultrasound in the office, but it was a bit early so my husband administered my trigger shot a couple of nights later and we tried timed intercourse the following evening. This cycle did not result in a pregnancy.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The clinic is very popular, so be sure to schedule appointments early! A lot of folks are coming through, so I sadly had the experience of one of the nurses excitedly believing that I was in the office because I was confirming a pregnancy when in fact I was confirming that I was experiencing a chemical pregnancy. It was an honest mistake, but it did sting and turn me off of the clinic for a little while.
What specific things went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
7
Doctor
Laura Smith
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
7
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2020, Unknown Success
NPS
10
NPS
9
Age 34
Unexplained
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Laura Smith was very compassionate and explained all options to us, including potential diagnoses and the need for additional testing to make appropriate diagnoses. She went into great, but relevant detail as to what expectations we should have during each phase from our initial consultation, testing, further plan of care. Several times she had to contact us via the portal with results and explanations and even those points of contact were superb from her!
The clinic should have phone access to a scheduler, front office or clinical staff at all times during business hours. Several times during the course of my care there, I attempted to call and the office was closed for lunch, not accepting calls. An example, my first consultation appointment was schedule with Dr. Smith but the location was miscommunicated and my husband and I showed up at the Lynchburg location. Our appointment was scheduled for 1pm. We arrived in Lynchburg at 12:30, but attempted to call to try and see where we needed to be since no one was there. I couldn’t reach someone until 15 minutes after the start time of our appointment in which they notified us we were supposed to be in Charlottesville. The staff apologized, but it made our appointment be pushed out another month.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Laura Smith was very compassionate and explained all options to us, including potential diagnoses and the need for additional testing to make appropriate diagnoses. She went into great, but relevant detail as to what expectations we should have during each phase from our initial consultation, testing, further plan of care. Several times she had to contact us via the portal with results and explanations and even those points of contact were superb from her! Things have been a little limited for appointments due to COVID-19, so Dr. Smith has gone above and beyond to keep us informed regarding our care. I’m sincerely grateful to have been placed with Dr. Smith for our care in TTC our first child.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Be open to testing and open to her suggestions in order to find appropriate diagnoses. She’s truly knowledgeable and wonderful!
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
The care my husband and I received during our initial consultation with Dr. Smith, and during the testing & work up after to determine why we were having difficulty conceiving was so compassionate and endearing. We couldn’t have asked for better care!
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
My husband and I are still early on in the diagnosis phase of our infertility. However, we had our initial consultation with Dr. Smith. At the same time, she did extensive hormone panel testing and a transvaginal ultrasound. In the interim, we heard from those results which prompted additional testing by way of MRI of my pituitary to rule out a mass causing my LH & FSH hormones to be on the lower side of normal. Dr. Smith quickly connected with us a short few days following the MRI, and appropriately ruled out another potential diagnosis. However, with the result being normal, it still warranted additional testing. The orders were placed efficiently by Dr. Smith and I was able to have these drawn at the hospital in my hometown for convenience. Within a week we had heard from these results which demonstrated a high TSH level. Dr. Smith prescribed me Synthroid to start in effort to decrease the TSH level which would also act to decrease the high risks associated with infertility and/or miscarriage as a result of the elevated TSH in blood level. Once I’ve been on the medication for 1 month and the level is evidenced it’s decreased below 2.5, a treatment regimen for infertility will begin.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nursing staff are not easily accessible via phone and not at all by portal. When the nursing staff gets in touch, they are professional and courteous.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The clinic should have phone access to a scheduler, front office or clinical staff at all times during business hours. Several times during the course of my care there, I attempted to call and the office was closed for lunch, not accepting calls. An example, my first consultation appointment was schedule with Dr. Smith but the location was miscommunicated and my husband and I showed up at the Lynchburg location. Our appointment was scheduled for 1pm. We arrived in Lynchburg at 12:30, but attempted to call to try and see where we needed to be since no one was there. I couldn’t reach someone until 15 minutes after the start time of our appointment in which they notified us we were supposed to be in Charlottesville. The staff apologized, but it made our appointment be pushed out another month.
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 26
Immunological
Unexplained
European
Income $100K - $199K
Marketer or PR
1st of 4 Docs
37 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr. Smith initially suggested a semen analysis from my husband, which we did just prior to our consultation so that we had those results available. We also did an ultrasound at my initial appointment to check the uterus, ovaries, and count ovarian reserve...She took the time to look into my medical history and research what was going on in order to attempt to find a solution to why I had failed to successfully conceive...Afterwards, we did a variety of blood tests to check for antibodies and average levels for fertility, and finally an HSG was ordered to make sure my Fallopian tubes weren’t blocked and to check to uterine abnormalities.
RSMCVA is phenomenal for anyone struggling to conceive. I love that they don’t require a wait time (or failure to conceive for over 12 months) prior to scheduling a consultation. They were upfront about what we could expect and what they recommended without pushing a specific option...Each nurse that I met was phenomenal (I couldn’t remember them, but they recognized me and remembered details about me and my situation/family). They were caring and compassionate, and very good at their jobs.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith is absolutely fantastic. She is thorough and fully explains her reasoning behind each procedure and decision that she makes, while never forgetting that this is about helping a PERSON build their family. She is phenomenal and I will 100% vouch for her anytime I can.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Understand your cycle and what it is you want to achieve when you schedule your appointment. Once she understands what you want to do, Dr. Smith will go to work.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She was the first doctor to take me seriously. When I made my appointment, I didn’t tell her why I was there—that I had had recurrent early pregnancy loss in each cycle for the last several cycles—and yet she was prepared when I walked in for my appointment. She took the time to look into my medical history and research what was going on in order to attempt to find a solution to why I had failed to successfully conceive.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
Dr. Smith initially suggested a semen analysis from my husband, which we did just prior to our consultation so that we had those results available. We also did an ultrasound at my initial appointment to check the uterus, ovaries, and count ovarian reserve. Afterwards, we did a variety of blood tests to check for antibodies and average levels for fertility, and finally an HSG was ordered to make sure my Fallopian tubes weren’t blocked and to check to uterine abnormalities.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Each nurse that I met was phenomenal (I couldn’t remember them, but they recognized me and remembered details about me and my situation/family). They were caring and compassionate, and very good at their jobs.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
RSMCVA is phenomenal for anyone struggling to conceive. I love that they don’t require a wait time (or failure to conceive for over 12 months) prior to scheduling a consultation. They were upfront about what we could expect and what they recommended without pushing a specific option.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
We have tricare insurance, and all diagnostic tests were covered, so I had zero out of pocket costs
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
7
NPS
7
Age 35 - 36
2 IUI
Unexplained
Black or African-American
Income $50K - $99K
Teacher
1st of 3 Docs
3 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Review of
She [Dr. Laura Smith] was very compassionate and understanding. Since she is so busy it was hard to communicate with her in a timely manner or set follow up appointments in a timely manner. I guess that's what happens when you are really good, you become too popular. I would still recommend her though. She is a great in person communicator...We tried injections to grow follicles, estrogen pills to try to build my uterine lining, and IUI to help with my husband's fair semen numbers. Unfortunately, by the last round of IUI, my follicles stopped growing and my lining wouldn't thicken. Her next suggestions were surgery to see if my tubes are blocked, then IVF or gestational carrier with IVF.
Because the doctors were quickly skimming charts, a doctor [at Reproductive Medicine and Surgery Center of Virginia] didn't notice the accurate results from a previous test. I reminded them of the actual results and they looked back to find the correct information. Also, I was told I would immediately get follow up information on the portal and did not receive it for a long time...During the IUI process, I paid roughly 300 per visit and visited every few days for ultrasounds I was out of pocket for most expenditures.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She was very compassionate and understanding. Since she is so busy it was hard to communicate with her in a timely manner or set follow up appointments in a timely manner. I guess that's what happens when you are really good, you become too popular. I would still recommend her though. She is a great in person communicator.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Be patient and make sure you have lots of free time to try to schedule with her.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She understood my schedule. She knew we had to keep trying until we had dialed in on a correct course, while other doctor's just wanted to move on. She was very kind and understanding throughout the process.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
We tried injections to grow follicles, estrogen pills to try to build my uterine lining, and IUI to help with my husband's fair semen numbers. Unfortunately, by the last round of IUI, my follicles stopped growing and my lining wouldn't thicken. Her next suggestions were surgery to see if my tubes are blocked, then IVF or gestational carrier with IVF.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They usually remembered me and were very kind.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They are a well oiled machine, but they are also exceptionally busy. Prepare to build your schedule around it. They will randomly assign your doctor based on their rotation which can sometimes make it difficult for them to have met to discuss a plan for you.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
During the IUI process, I paid roughly 300 per visit and visited every few days for ultrasounds I was out of pocket for most expenditures.
What specific things went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Because the doctors were quickly skimming charts, a doctor didn't notice the accurate results from a previous test. I reminded them of the actual results and they looked back to find the correct information. Also, I was told I would immediately get follow up information on the portal and did not receive it for a long time.
7
Doctor
Laura Smith
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Review of
2017, Unknown Success
NPS
8
NPS
8
Age 36
PCOS
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
2 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Review of
I was very nervous at first with all of the initial questions and paperwork. But once meeting Dr. Smith, she calmed me down and broke things down for both my husband and myself. She explained the process and the tests and referred me to two other specialists to get cleared and informed about my condition and risks.... I was tested for PCOS. I had all of the characteristics of this, but it was never diagnosed. Dr. Smith completed an ultrasound
They [RMSC] are warm, supportive and welcoming. They knew their information and if you had a question they didn't know the answer to, they found it out for you. They also helped fill out forms, sent the forms I advance and were very professional about the whole thing.... The genetic testing was around 500 dollars, the lab work was around 200 dollars, the ultrasound was around 300 dollars and I do not remember the cost of the dye test. I also had to pay copays not only at the center for Dr. Smith
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
I was very nervous at first with all of the initial questions and paperwork. But once meeting Dr. Smith, she calmed me down and broke things down for both my husband and myself. She explained the process and the tests and referred me to two other specialists to get cleared and informed about my condition and risks.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Be patient. It is a process, and you might not get the immediate results you want. Take a breath or break when needed.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She was down to earth, told it like it was, but told me also that there was hope. She was complete and made you feel comfortable and explained things in a manner that was easily understood.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I was tested for PCOS. I had all of the characteristics of this, but it was never diagnosed. Dr. Smith completed an ultrasound, bloodwork, and a dye test to make sure my tubes were open. We talked about my age and risk factors as well as genetic screening. My husband was not so happy about having to provide his information and do his testing, but we were able to complete that at my local Ob/gyn. After receiving the diagnosis, I asked what are my chances of getting pregnant at my age with my health problems...and she was supportive but also told me the truth that it was a process and it takes time. We started with metformin, then moved to metformin and clomid. We are now looking at other medications and talking about IUI.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They were welcoming and supportive and helped get information when needed and sent records where they needed to go.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They are warm, supportive and welcoming. They knew their information and if you had a question they didn't know the answer to, they found it out for you. They also helped fill out forms, sent the forms I advance and were very professional about the whole thing.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
I had to pay everything out of pocket. The genetic testing was around 500 dollars, the lab work was around 200 dollars, the ultrasound was around 300 dollars and I do not remember the cost of the dye test. I also had to pay copays not only at the center for Dr. Smith, but then also the two specialists she referred me to. Infertility is not covered under my insurance plan, so I even had to pay out of pocket for medication.
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
None at this time.
8
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of

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