Rated 8.1
Strongly recommend: 34%Neutral: 64%Don't recommend: 2%8.1
34% strongly recommend
7 reviews
Humanity
9.2
9.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.2
9.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.1
6.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Pittsburgh
Residency
Magee-Wmns Hospital of UPMC
Fellowship
UCSD

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Li-Shei Lin works at

CCRM San Francisco
Rated 8.1
Strongly recommend: 72%Neutral: 8%Don't recommend: 19%8.1

Explore Clinic
Menlo Park
1060 Marsh Road, 1st Floor
Menlo Park, CA 94025

7 patient reviews

LGBTQ+
2023, Unsuccessful
NPS
8
NPS
9
Age 39
PCOS
Poor Egg Quality
Income $50K - $99K
Sales Representative
2nd of 2 Docs
IVF With Other Docs
Donor Sperm
LGBTQ+
Neutral
Strongly Recommends
Unsuccessful
She [Dr. Li-Shei-Lin] is very understanding and cares for our outcome of bringing a baby home. She shows compassion and understands the stress. We were hoping for more of my eggs to make it from genetic testing and from the large amount of eggs retrieved one survived. We all thought it would be a different outcome...She understood how upset i was but also gave us time to think and gave us her honest opinion with what she belives ill work looking at both of us and all our testing
They [CCRM San Francisco] do all the blood work in the office which is great and they take my insurance on some things which helps out a ton. The office itself is nice and the reviews are great we are in the process of embryo transfer...they run everything through a app and sometimes you want answers quick and they have 24 hours to respond. When i go into the office ive never met my nurse just my coordinator
How was your experience with Li-Shei Lin at CCRM San Francisco?
She is very understanding and cares for our outcome of bringing a baby home. She shows compassion and understands the stress. We were hoping for more of my eggs to make it from genetic testing and from the large amount of eggs retrieved one survived. We all thought it would be a different outcome. Since this was the case and due to my age 39 my partner is 25 she suggested our best outcome of having a baby would be for my partner to receive my egg! She understood how upset i was but also gave us time to think and gave us her honest opinion with what she belives ill work looking at both of us and all our testing
What's one piece of advice would you give a prospective patient of Li-Shei Lin at CCRM San Francisco?
Be open and honest and ask questions if your not sure
During treatment, were you treated like a number or a human with Li-Shei Lin at CCRM San Francisco?
I feel that Dr. Lynn wants the best outcome with a live birth. We expected more then one egg out of this process but unfortunately that was not the case really upsetting but she suggested my parter to have the embryo transfer due to my complications
Describe the protocols Li-Shei Lin used in your cycles at CCRM San Francisco and their degree of success.
The injections i was taking made me produce more eggs then normal was not expecting that!
Describe your experience with your nurse at CCRM San Francisco. (Assigned nurse: Margaret)
Well they run everything through a app and sometimes you want answers quick and they have 24 hours to respond. When i go into the office ive never met my nurse just my coordinator
Describe your experience with CCRM San Francisco.
The salve app dislike it. Would love more one on one contact. They do all the blood work in the office which is great and they take my insurance on some things which helps out a ton. The office itself is nice and the reviews are great we are in the process of embryo transfer. We hope this works we have spent all of our savings on this and just a little worried due to us only having one good embryo
Describe the costs associated with your care under Li-Shei Lin at CCRM San Francisco.
Alot of money like 40,000
Describe Li-Shei Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM San Francisco.
She is strong on only transferring one embryo due to complications
8
Doctor
Li-Shei Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
CCRM San Francisco
Menlo Park
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unknown Success
NPS
10
NPS
8
Age 40 - 44
8 IUI
3 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
LGBTQ+
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She [Dr. Lin] always answers all of my questions and considers all of my thoughts. She always comes to each appointment picking up where we last left off...I truly feel that she is vested and cares about the outcome of my treatments. When I have questions or want to know her opinion on research that I've done, she is receptive and open to discussing and implementing changes to my protocol. One negative to working with Dr. Lin is that she is almost always running behind. I actually don't mind waiting because I believe this is because she doesn't rush her patients and takes her time with each person. However, if it is critical to you for the doctor to not make you wait, then I would go with a different doctor.
Kaiser works with Reproductive Partners La Jolla, so for any IVF you would be seeing a Kaiser doctor at Reproductive Partners. All IUI and other procedures are done at Kaiser in the Point Loma office. The nurses and doctors at Kaiser are really great and super helpful...For appointments at Kaiser, the nurse is for Dr. Lin is Alba and she is really great. For appointments at Reproductive partners, the nurse for Dr. Lin is Tiffany and she is also really great.
How was your experience with Li-Shei Lin at Kaiser Permanente SoCal?
Dr. Lin is an excellent doctor. I truly feel that she is vested and cares about the outcome of my treatments. When I have questions or want to know her opinion on research that I've done, she is receptive and open to discussing and implementing changes to my protocol. One negative to working with Dr. Lin is that she is almost always running behind. I actually don't mind waiting because I believe this is because she doesn't rush her patients and takes her time with each person. However, if it is critical to you for the doctor to not make you wait, then I would go with a different doctor.
What's one piece of advice would you give a prospective patient of Li-Shei Lin at Kaiser Permanente SoCal?
Be patient.
During treatment, were you treated like a number or a human with Li-Shei Lin at Kaiser Permanente SoCal?
She always answers all of my questions and considers all of my thoughts. She always comes to each appointment picking up where we last left off.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Tiffany)
For appointments at Kaiser, the nurse is for Dr. Lin is Alba and she is really great. For appointments at Reproductive partners, the nurse for Dr. Lin is Tiffany and she is also really great.
Describe your experience with Kaiser Permanente SoCal.
Kaiser works with Reproductive Partners La Jolla, so for any IVF you would be seeing a Kaiser doctor at Reproductive Partners. All IUI and other procedures are done at Kaiser in the Point Loma office. The nurses and doctors at Kaiser are really great and super helpful.
Describe the costs associated with your care under Li-Shei Lin at Kaiser Permanente SoCal.
Depending on insurance, you pay a co-pay or percentage. My insurance pays 50%. IVF is not covered and is paid for separately to Reproductive Partners.
Describe Li-Shei Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
Normally Dr. Lin believes in doing eSET. However, because of my age, I believed that day 3 embryos might be a better choice for me, so we froze all day 3 embryos. For FET we transferred two day 3 embryos.
10
Doctor
Li-Shei Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente SoCal
San Diego
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
7
NPS
8
Age 29 - 30
3 IUI
Anovulation
PCOS
European
Income $200K - $499K
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Lin - when she was available to meet - always took time and care. The issue is that she's not always available and care gets handed around to other doctor's, and then it's your responsibility as the patient to make sure everyone's on the same page. Being stressed doesn't help this, and sometimes details can get lost...Each doctor has their own style of treatment - Dr. Lin's is very conservative but she explains everything that's going on and the risks of alternate courses of treatment...
[Kaiser - SD has...] Limited office hours especially on the weekends. Staff is friendly and wants to be helpful. Sometimes details get lost...The ladies in the office are really great in person and over the phone they're helpful. I've had a few times where I've had to explain a situation that's long and reception needed to condense my message - details get lost, so I try to boil down the issue and resolution needed. Not always easy when you're dealing with all the hormones/high stakes...
How was your experience with Li-Shei Lin at Kaiser Permanente SoCal?
She's very thorough. As I mentioned in another section, when your care gets handed off to another doctor that's when issues occur. Each doctor has their own style of treatment - Dr. Lin's is very conservative but she explains everything that's going on and the risks of alternate courses of treatment.
What's one piece of advice would you give a prospective patient of Li-Shei Lin at Kaiser Permanente SoCal?
Make sure you get each appointment with her or Dr. Yoo.
During treatment, were you treated like a number or a human with Li-Shei Lin at Kaiser Permanente SoCal?
Dr. Lin - when she was available to meet - always took time and care. The issue is that she's not always available and care gets handed around to other doctor's, and then it's your responsibility as the patient to make sure everyone's on the same page. Being stressed doesn't help this, and sometimes details can get lost.
Describe the protocols Li-Shei Lin used in your cycles at Kaiser Permanente SoCal and their degree of success.
Because of my PCOS they were very light to start with IUI injectables, but when I pushed back they were receptive to upping dosage and explaining why (though that took several calls and messages to get a call back).
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The ladies in the office are really great in person and over the phone they're helpful. I've had a few times where I've had to explain a situation that's long and reception needed to condense my message - details get lost, so I try to boil down the issue and resolution needed. Not always easy when you're dealing with all the hormones/high stakes.
Describe your experience with Kaiser Permanente SoCal.
Limited office hours especially on the weekends. Staff is friendly and wants to be helpful. Sometimes details get lost.
Describe the costs associated with your care under Li-Shei Lin at Kaiser Permanente SoCal.
$20 copay (with very good health insurance coverage)
What specific things went wrong at Kaiser Permanente SoCal?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Kaiser Permanente SoCal.
Notes that one doctor wrote down were misinterpreted by another doctor - caused issues when care had to be handed between physicians. They failed to catch a class C medication I was taking and I had to wait 6 months to start infertility treatment. Requests for calls back often get translated into messages through KP.org.
7
Doctor
Li-Shei Lin
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Kaiser Permanente SoCal
San Diego
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
7
NPS
7
Age 26 - 28
3 IUI
PCOS
European
Latinx
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr Lin was very helpful in diagnosing my pcos, where other doctors had been unable to do so. She has always been kind and helpful. Even though we have not had success in getting pregnant with Dr Lin, I am so grateful that I was able to be diagnosed and taken seriously.... We started out with just Clomid. We added iui after a couple cycles because it was covered and Dr Lin thought it would improve our chances.... Ask questions and be upfront about your health outside of your fertility
The clinic [Kaiser Permanente SoCal] had great communication and was prompt at returning calls and emails. A weakness is that they are only open Monday through Friday, with the exception of monitoring on Saturdays, only on injectables cycles. So it was harder to schedule iui and monitoring.... I had a $30 copay per visit and medications were between $15-35.... Dr Lin was very helpful in diagnosing my pcos, where other doctors had been unable to do so.
How was your experience with Li-Shei Lin at Kaiser Permanente SoCal?
Dr Lin was very helpful in diagnosing my pcos, where other doctors had been unable to do so. She has always been kind and helpful. Even though we have not had success in getting pregnant with Dr Lin, I am so grateful that I was able to be diagnosed and taken seriously.
What's one piece of advice would you give a prospective patient of Li-Shei Lin at Kaiser Permanente SoCal?
Ask questions and be upfront about your health outside of your fertility
Describe the protocols Li-Shei Lin used in your cycles at Kaiser Permanente SoCal and their degree of success.
We started out with just Clomid. We added iui after a couple cycles because it was covered and Dr Lin thought it would improve our chances.
Describe your experience with Kaiser Permanente SoCal.
The clinic had great communication and was prompt at returning calls and emails. A weakness is that they are only open Monday through Friday, with the exception of monitoring on Saturdays, only on injectables cycles. So it was harder to schedule iui and monitoring.
Describe the costs associated with your care under Li-Shei Lin at Kaiser Permanente SoCal.
I had a $30 copay per visit and medications were between $15-35.
7
Doctor
Li-Shei Lin
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Adaptability
4 of 5
7
Clinic
Kaiser Permanente SoCal
San Diego
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2020, Unknown Success
NPS
9
NPS
7
Age 38 - 41
2 IUI
5 Embryo Freezing
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Doctor
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
[Dr. Li-Shei Lin is] the reason we’ve continued with RPMG despite issues with their PGS testing program...Genetic testing missed our embryo’s chromosomal abnormality...Dr Lin truly cares, is knowledgeable, and considers modifying the plan when it doesn’t work. She has called/texted at all hours to check on us or update us on latest plan options...she wants the best for you...advise eSET
Genetic testing missed our embryo’s chromosomal abnormality [at Reproductive Partners Fertility Center]...All RPMG docs advise eSET...is like many others in that they are always busy. It feels less like an assembly line than I’ve heard from others. Dr Garzo runs the show...Several new docs have joined in the past few years...Always caring, helpful, and positive
How was your experience with Li-Shei Lin at Reproductive Partners Fertility Center?
Dr Lin truly cares, is knowledgeable, and considers modifying the plan when it doesn’t work. She has called/texted at all hours to check on us or update us on latest plan options. She’s the reason we’ve continued with RPMG despite issues with their PGS testing program.
What's one piece of advice would you give a prospective patient of Li-Shei Lin at Reproductive Partners Fertility Center?
Listen to her - she wants the best for you
During treatment, were you treated like a number or a human with Li-Shei Lin at Reproductive Partners Fertility Center?
Always caring, helpful, and positive
Describe your experience with Reproductive Partners Fertility Center.
RPMG is like many others in that they are always busy. It feels less like an assembly line than I’ve heard from others. Dr Garzo runs the show. They’re the best in San Diego in terms of numbers. Several new docs have joined in the past few years.
Describe the costs associated with your care under Li-Shei Lin at Reproductive Partners Fertility Center.
Kaiser insurance plan covers 80% of IVF, meds, etc
Describe Li-Shei Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Partners Fertility Center.
All RPMG docs advise eSET
What specific things went wrong at Reproductive Partners Fertility Center?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Reproductive Partners Fertility Center.
Genetic testing missed our embryo’s chromosomal abnormality
9
Doctor
Li-Shei Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Reproductive Partners Fertility Center
La Jolla
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Successful
NPS
10
NPS
10
Age 39
Teacher
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Lin helped us through every step of the process thank you so much for all the help and care ... My husbend and i highly recommend Dr Li Shei Lin and all the staff [Kaiser Permanente - San Diego] are professonal and experienced , ... we have tried several methods over these years and have not been successful ... I am so excited to say that i am now pregnant after 12 years
They [Kaiser Permanente - San Diego] wall great and friendly they help me a lot they have agood Experience and knowledge ... I highly recommend my doctor and all the staff ... My husbend and i highly recommend Dr Li Shei Lin and all the staff are professonal and experienced ... we have tried several methods over these years and have not been successful ...
How was your experience with Li-Shei Lin at Kaiser Permanente SoCal?
I am so excited to say that i am now pregnant after 12 years , we have tried several methods over these years and have not been successful . My husbend and i highly recommend Dr Li Shei Lin and all the staff are professonal and experienced ,Dr Lin helped us through every step of the process thank you so much for all the help and care . we had receved from you .. God bless you .
Describe your experience with Kaiser Permanente SoCal.
They wall great and friendly they help me a lot they have agood Experience and knowledge Got bless you all and I highly recommend my doctor and all the staff are great thank you so much again I am so excited to say that i am now pregnant after 12 years , we have tried several methods over these years and have not been successful . My husbend and i highly recommend Dr Li Shei Lin and all the staff are professonal and experienced ,Dr Lin helped us through every step of the process thank you so much for all the help and care . we had receved from you .. God bless you .
10
Doctor
Li-Shei Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
San Diego
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2017, Consult
NPS
0
NPS
5
Age 25
Latinx
Income $50K - $99K
Accountant
Only Doc Seen
IUI With Other Docs
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Was not seen due to Doc [Dr. Lin] MIA never she never called or canceled appointment she just simply did not show up. Never rescheduled appointment felt discouraged . Will make an Appointment for 2019. To go over basic testing and discuss treatment options and lab results. As well as talking to my Primary Doctor for more incite. ... She [nurse] had me wait to see if the doctor would ever show up and checked on me off and on for over an hour.
Just Missed Appointment that is all. ... Nurse was caring and sorry. Made me as comfortable as possible. She had me wait to see if the doctor would ever show up and checked on me off and on for over an hour. Talked and gave me needed vaccines. Tried to schedule me another appointment [at Kaiser Permanente] but at the time i was upset and not willing. ... Never rescheduled appointment felt discouraged .
How was your experience with Li-Shei Lin at Kaiser Permanente SoCal?
Was not seen due to Doc MIA never she never called or canceled appointment she just simply did not show up. Never rescheduled appointment felt discouraged . Will make an Appointment for 2019. To go over basic testing and discuss treatment options and lab results. As well as talking to my Primary Doctor for more incite.
What's one piece of advice would you give a prospective patient of Li-Shei Lin at Kaiser Permanente SoCal?
Confirm Appointment
Describe your experience with Kaiser Permanente SoCal.
Nurse was caring and sorry. Made me as comfortable as possible. She had me wait to see if the doctor would ever show up and checked on me off and on for over an hour. Talked and gave me needed vaccines. Tried to schedule me another appointment but at the time i was upset and not willing.
Describe the costs associated with your care under Li-Shei Lin at Kaiser Permanente SoCal.
40% covered by insurance
What specific things went wrong at Kaiser Permanente SoCal?
  • Lost appointments
Describe the specific things that went wrong at Kaiser Permanente SoCal.
Just Missed Appointment that is all.
0
Doctor
Li-Shei Lin
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
5
Clinic
Kaiser Permanente SoCal
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5