Lindsay Kroener

UCLA

Rated 7.7
Strongly recommend: 64%Neutral: 0%Don't recommend: 35%7.7
64% strongly recommend
9 reviews
Humanity
7.9
7.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.1
8.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.4
6.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Keck School of Medicine - USC
Residency
UCLA
Fellowship
UCLA

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Lindsay Kroener works at

UCLA
Rated 7.6
Strongly recommend: 55%Neutral: 17%Don't recommend: 28%7.6

Explore Clinic
Los Angeles
200 UCLA Medical Plaza
Los Angeles, CA 90095
Santa Monica
1450 10th Street
Santa Monica, CA 90401

9 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
9
Age 33
3 IUI
Diminished Ovarian Reserve
Unexplained
European
Latinx
Income $200K - $499K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My previous Dr. had suggested I may have a polyp that should be looked at, so Dr. Kroener followed that lead. We did a transvaginal ultrasound and a Saline test to confirm that something was indeed there as I had had a previous hysteroscopy a few months before with a different Dr. and they were not able to see anything...During the hysteroscopy with Dr. Kroener, she found and removed a 1cm sessile polyp. After that, we did 2 IUIs with Letrozole, monitoring throug.
The staff [at UCLA] was very nice all throughout. I had a nurse assigned for IVF who taught me how to used the meds and worked with me on scheduling dates, but we did not end up following IVF since ours last IUI worked...They do not have an embryo facility on-site or as part of the UCLA network. They use ART to do transfers and retrievals, but your Dr. will always be the one doing it, just a different facility. - They will provide a lot of information and packages to take home and review, but they will also go over things and pricing with you depending on the treatment route.
How was your experience with Lindsay Kroener at UCLA?
She gives a lot of great information and can speak really fast, so make sure you ask her questions if something is new to you or you don't understand. She will try to see you whenever possible, and will easily communicate via My Chart through the UCLA portal. We did 3 IUIs and 1 Hysteroscopy to remove a 1cm sessile polyp with her. The plan was to do 2 IUI and then start IVF since I had done 2 other IUIs with a different Dr. at a different clinic. She recommended we did a 3rd IUI before IVF instead of having a "dead cycle" and boy am I glad she did. 3rd IUI with Dr. Kroener was a winner and I am currently pregnant. She will monitor you until at least 8 weeks of pregnancy before discharging you to your regular OBGYN. She is very involved and carrying.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
Ask questions if you do not understand something.
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
Dr. Kroener has always been nice, she explains things and I've never felt rushed. She takes into account my concerns. Having gone through fertility and IVF herself she understands the emotional aspects of it all and makes sure is sweet and understanding with her patients.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
I came to see Dr. Kroener early in 2021 after my insurance changed and I was not eligible for fertility benefits. My previous Dr. had suggested I may have a polyp that should be looked at, so Dr. Kroener followed that lead. We did a transvaginal ultrasound and a Saline test to confirm that something was indeed there as I had had a previous hysteroscopy a few months before with a different Dr. and they were not able to see anything during the procedure. During the hysteroscopy with Dr. Kroener, she found and removed a 1cm sessile polyp. After that, we did 2 IUIs with Letrozole, monitoring through ultrasounds, and trigger shot when needed. After the 2nd IUI failed we decided to start moving towards IVF, there is a learning curve for injectables and bloodwork so we would have had a "dead cycle" in-between. Dr. Kroener suggested doing another IUI (3rd with her) if we wanted to, which we agreed to. That IUI took, and I am now pregnant. She monitored me on week 5 for implantation location, week, 6, for a heart bit, week 7 & 8 to make sure the pregnancy is progressing accordingly before discharging me to my regular OBGYN.
Describe your experience with the nursing staff at UCLA.
The staff was very nice all throughout. I had a nurse assigned for IVF who taught me how to used the meds and worked with me on scheduling dates, but we did not end up following IVF since ours last IUI worked.
Describe your experience with UCLA.
- It can be expensive even with insurance. - Because this is a teaching hospital you may see a fellow instead of a Dr. although there will always be a Dr. at your appointments. If you are not ok with the fellow examining you, simply speak up, and the Dr. will do it. - They do not have an embryo facility on-site or as part of the UCLA network. They use ART to do transfers and retrievals, but your Dr. will always be the one doing it, just a different facility. - They will provide a lot of information and packages to take home and review, but they will also go over things and pricing with you depending on the treatment route.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
Used insurance. Paid co-pays. They have special prices for out-of-pocket.
Describe Lindsay Kroener's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCLA.
N/A
10
Doctor
Lindsay Kroener
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
UCLA
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
3
NPS
1
Age 44
1 IVF
Poor Egg Quality
Black or African-American
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I never knew if I would see Dr Kroener or another doctor...They didn't tell me how many eggs was retrieved. I had to ask later. Dr. Kroener didn't do any of my procedures, it was done from another doctor. I met with dr Kroener 3 times out of all of my doctors visits. I felt very alone during the process and I felt I had to be on top of my own treatment of what was going on. I felt like they didn't care because they had more important patients. I felt like Dr. Kroener didn't even read my previous IVF with HRC (which was amazing but expensive).
If you have the money, go to a better IVF clinic...UCLA you will save money but I don't know if it was worth it. I don't expect a baby, I hope for one but I do deserve to be treated like a human being with feelings...[nurse] Megan seemed like she was "burned out". Every conversation with her I felt I was bothering her. She never checked up on me really, she just gave me what she needed me to do. Also she was bad with updates, How many follicles received, when I needed to take my hCG test, what doctor was doing the procedure.
How was your experience with Lindsay Kroener at UCLA?
Even though I selected Dr. Kroener to do my IVF, I got another doctor from the office. I saw him more than I saw her. That doctor did my egg retrieval and my transfers. Dr. Kroener seemed to be not caught up with my last IVF partial success or experience. She did know how many eggs I had, she didn't know what procedures my previous doctor took and it also seemed like she didn't care. I thought I would have a better experience because of reviews on here but I didn't. I don't expect miracles, but I was hoping for compassion. I felt like a nuisance to them, even though I was paying.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
Treat everyone the same, if you don't have time for a patient let them know. Read their cases carefully or don't pretend you know if you didn't. This is an expensive procedure that might not work, so treat the patients well and make sure your nurses/casemangers are doing there job.
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
I never knew if I would see Dr Kroener or another doctor. My nurse/case manager Megan never kept me updated. It always felt like a surprise. They didn't tell me how many eggs was retrieved. I had to ask later. Dr. Kroener didn't do any of my procedures, it was done from another doctor. I met with dr Kroener 3 times out of all of my doctors visits. I felt very alone during the process and I felt I had to be on top of my own treatment of what was going on. I felt like they didn't care because they had more important patients. I felt like Dr. Kroener didn't even read my previous IVF with HRC (which was amazing but expensive).
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
I am not a doctor but I use to do a lot of research in college and my masters. So I read a lot of medical reviews on different procedures. The doctor for preparing for egg retrieval had me doing 300 folilistim, menofur, HGH(which is too expensive and has no good reviews), and the trigger shot combo. I felt over medicated. My last retrieval was better and less medication. I also don't think she factor in my age. My last RE specialized in older woman. I have a lot of reserve of follicles for my age. Both times I had more than 20 something eggs retrieved. The issue is quality of eggs.
Describe your experience with your nurse at UCLA. (Assigned nurse: Megan)
Megan seemed like she was "burned out". Every conversation with her I felt I was bothering her. She never checked up on me really, she just gave me what she needed me to do. Also she was bad with updates, How many follicles received, when I needed to take my hCG test, what doctor was doing the procedure. They decided to do a natural transfer cycle and she did really listen to me or give me good instructions which was my last straw before having a conversation with her. I really didn't enjoy my experience there.
Describe your experience with UCLA.
If you have the money, go to a better IVF clinic. HRC was amazing, I felt that they cared but they were very expensive. UCLA you will save money but I don't know if it was worth it. I don't expect a baby, I hope for one but I do deserve to be treated like a human being with feelings.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
17000 for everything estimate
Describe Lindsay Kroener's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCLA.
She suggested 2 embryos at a time since they weren't tested
What specific things went wrong at UCLA?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UCLA.
HRC transfer my information over via fax. I called HRC to see if they received it. They said they didn't but it was probably sent to the main fax. So the first person retrieved it. Then I got an email from the doctor that she received my info but not my partners, so I called HRC and they sent it again and gave me specific information when it was sent and the proof it was received. I called to make sure they received it at UCLA. They said they didn't and the girl on the phone did not want to look for it. She finally stated she would do it. So I called again to confirm and she said yes. Then a week later I was told they didn't receive it and they needed it sent to them. I then told them my story and who I talked to. I called HRC and they stated if I wanted it faxed again it would cost money. I called UCLA and told them and asked who was going to pay for it. They emailed me and told me they found it in the doctors mail inbox. After the retrieval the doctor did not see how I was and did not tell me how many eggs were retrieved. I had to email Megan and ask her. At HRC the doctor told me after the procedure and he wanted to make sure I was okay, then my nurse Mei followed up with an email and call to tell me the results. UCLA did none of that, I had to follow up on everything. There is more but I am tired.
3
Doctor
Lindsay Kroener
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
1
Clinic
UCLA
Los Angeles
NPS
Operations
1 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
NPS
10
NPS
10
Age 31 - 33
3 IUI
2 IVF
Anovulation
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
Investor
Only Doc Seen
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
In the first IUI, she [Dr. Kroener] tweaked my meds gradually to learn what I respond to, and established a good baseline for subsequent procedures so those were fairly smooth. She always presented scientific evidence (citing recent studies, recommendations, and statistics) in a calm and matter-of-fact way, so I always felt that I understood the science behind the decisions and I really appreciated that...you can always write to her on UCLA MyChart and she responds fairly quickly...
They [UCLA] take a personalized approach to figuring out your situation and delivering treatment. Their team is not too large nor too small such that you get individualized attention from the doctors and nurses, but they have enough cases where they have plenty of experience. The MyChart app is also great in that it organizes all your appointments, bills, test results, etc. and you can message your doctors and they respond quickly...
How was your experience with Lindsay Kroener at UCLA?
Dr Kroener was great. She saw me through diagnosis (she discovered I had mild thyroid issues that previous OB missed, and we tried to see if I can naturally overcome my hyperthalamic amennorrhea), 1 miscarriage, 4 IUIs, 2 IVF and 2 transfers. She was very patient with me as I processed the information and went through this entire journey. In the first IUI, she tweaked my meds gradually to learn what I respond to, and established a good baseline for subsequent procedures so those were fairly smooth. She always presented scientific evidence (citing recent studies, recommendations, and statistics) in a calm and matter-of-fact way, so I always felt that I understood the science behind the decisions and I really appreciated that. We would thoroughly discuss the pros and cons of various decisions (eg whether to do ICSI, whether to test embryos) and she would let me influence them, and as we got updated information, she would recommend that I adjust course, eg my egg count continued to be low during the stims, we were not going to do ICSI initially but decided to do ICSI to maximize chances at these eggs. When she's not scheduled to be in the clinic that day, I would be seen by one of her colleagues and always another doctor, not a technician or a nurse. They would have my chart and if needed they would consult with Dr Kroener on my treatment, so I felt that there was good continuity. Either she or another doctor would perform the IUI and IVF procedures.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
She speaks fast (and tries to run not too late). Before every appointment, write down all your questions. If you ask, she'll answer and patiently explain everything. If you don't ask, the appointment will be over pretty quickly. But if you forget to ask, you can always write to her on UCLA MyChart and she responds fairly quickly.
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
I felt like a human because Dr Kroener and the medical team (nurse Meghan, Jenna) remember my case details and were very on top of things. They never missed a step and always prepared me for what's coming up next. This whole process is takes a lot of coordination and they were always on the ball, so I felt like I was in great hands.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
For my first IUI, we started with Clomid (and then increased dosage), but I didn't respond. So then we moved onto Menopur and gradually increased dosage until I responded. We learned that I responded to a certain (relatively high) level of Menopur, so we continued with Menopur for the remaining IUIs. For IVF, Dr Kroener recommended the standard high-dose stims protocol, so we did 150 units Menopur and 300 units Follistim daily, adding in Ganirelix midway. I got 4 eggs in the 1st retrieval, 3 mature, 2 fertilized and frozen. I got 10 eggs in the 2nd retrieval (a total surprise because my follicle development looked only slightly better but very similar to the 1st retrieval), 9 mature, 8 fertilized, and ended with 7 frozen. It only goes to show that despite the best science and holding everything the same, there is variability from cycle to cycle.
Describe your experience with your nurse at UCLA. (Assigned nurse: Meghan)
Meghan was great. Every day that I expected a call from her, she would call me usually 11-11:30am IIRC without fail. She would give me the results from the morning's blood draw and the meds I need to take that evening. She would put in orders and schedule follow ups and there was never a mishap. For the first cycle, she also showed us how to do injections. At the start of the IVF and the transfer cycles, she would give us a calendar where she would fill out dates, meds information tailored to me, and which I can continue to fill out throughout the cycle. Before the procedures, she would give us instructions of what to do (and what not to do), what to expect, etc.. She was always patient if I forgot to ask a question and had to call back. If Meghan is off that day, then I would ask for Ruthie, the other nurse, who's equally as nice and responsible.
Describe your experience with UCLA.
UCLA is great and I recommend it to everyone. They take a personalized approach to figuring out your situation and delivering treatment. Their team is not too large nor too small such that you get individualized attention from the doctors and nurses, but they have enough cases where they have plenty of experience. The MyChart app is also great in that it organizes all your appointments, bills, test results, etc. and you can message your doctors and they respond quickly.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
I had some insurance coverage for IUIs, so each IUI cost me on average $2.3K out of pocket. I had basically no insurance coverage for IVF. Each retrieval cost me $16K out of pocket, of which $5K were meds (my meds cost were probably on the high end given my dosage). Fresh transfer was $2K. Frozen transfer was $5K.
Describe Lindsay Kroener's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCLA.
For my age, Dr Kroener strongly recommends eSET
10
Doctor
Lindsay Kroener
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCLA
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
NPS
10
NPS
10
Age 32 - 34
1 IVF
1 Embryo Freezing
PCOS
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Kroener strongly insisted on a single embryo transfer because of my age and the status of the embryos we froze...She is clearly busy, but always takes her time with me during my appointments. She answers my questions if I have them prepared, but doesn't often offer a lot of explanation unless I ask follow-up questions about specific elements...she was available via MyChart messenger to answer those questions after the fact
UCLA's strengths are great- lots of experience and professionalism. Convenient to get to, parking available, and blood work can be done in the same building during the week or on weekends...The nursing staff is very professional and supportive. I have no complaints other than sometimes there is a long wait for my appointment...[approx cost] Around $20,000 total, including a surgery for my husband
How was your experience with Lindsay Kroener at UCLA?
Dr. Kroener is very capable, personable, and direct. She is clearly busy, but always takes her time with me during my appointments. She answers my questions if I have them prepared, but doesn't often offer a lot of explanation unless I ask follow-up questions about specific elements. I always feel supported and safe with Dr. Kroener, and know she has my best interests at heart. She is very willing to answer questions if you ask them, but not often forthcoming with information otherwise - I found myself thinking of questions after appointments, and she was available via MyChart messenger to answer those questions after the fact, whenever this came up. She called to check up on my emotional wellbeing after my husband had a surgical procedure, and I feel supported by her as a care provider.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
Come in with questions to ask, and don't be afraid to ask follow-up questions! She talks quickly but is happy to slow down if you ask her to.
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
Dr. Kroener always made sure to ask if I had any questions, if I understood what was going on, and if I needed any support. Especially after my husband went through a procedure the day before my egg retrieval, Dr. Kroener called me personally to check in on how I was doing emotionally after the news from my husband's procedure. I feel supported and in great care with Dr. Kroener.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
I have PCOS, and did an egg retrieval cycle which involved injectable hormones daily for 12 days before the egg retrieval. I was monitored with blood work and vaginal ultrasounds every other day for those 2 weeks before the retrieval. We then took a few months off before starting a medicated transfer cycle, which we are in the middle of right now! I am currently taking estrogen 4 times a day (for 2 weeks) which will continue through the first 11 weeks of pregnancy after the transfer, and will add injectable hormones one week before the retrieval. I was surprised by how many times the estrogen pill had to be taken- but I perhaps didn't ask enough questions before jumping into a medicated transfer cycle. Hoping for a healthy outcome!
Describe your experience with your nurse at UCLA. (Assigned nurse: Megan)
The nursing staff is very professional and supportive. I have no complaints other than sometimes there is a long wait for my appointment, which is understandable.
Describe your experience with UCLA.
UCLA's strengths are great- lots of experience and professionalism. Convenient to get to, parking available, and blood work can be done in the same building during the week or on weekends. I would highly recommend this clinic.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
Around $20,000 total, including a surgery for my husband. About $4,000 to Dr. Kroener's team to prepare for the egg retrieval, about $3,000 to cover an embryo transfer, and $2,000 in hormone injections. About $6,000 total for the payment to the transfer center - egg retrieval and transfer.
Describe Lindsay Kroener's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCLA.
Dr. Kroener strongly insisted on a single embryo transfer because of my age and the status of the embryos we froze. Knowing the risks of multiples in pregnancy, I was happy to go along with a single embryo transfer! I know there is a larger risk for twins/multiples with IVF anyway, so we are rolling the dice with one embryo transfer at a time, and I feel great about it.
10
Doctor
Lindsay Kroener
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
UCLA
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
5
NPS
5
Age 35 - 36
2 IUI
Unexplained
Ashkenazi Jewish
Income $100K - $199K
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Kroener is very fast talking and often seemed to be in a hurry. However, she was responsive via email at various times which was appreciated...She encouraged weight loss which seems to be common amongst fertility doctors, however my second doctor never mentioned weight until I brought it up. I truly believe that if from the beginning Dr Kroener wasn’t quick to apply the “unexplained infertility” diagnosis we would have found answers much sooner than we did.
Overall, the clinic [UCLA] was nice and open on the weekends which is helpful....the private pay cost was discounted if you did not have infertility insurance coverage. Iui’s were in the $3000 range....I believe that doctors should be encouraging of testing that may be helpful rather than settling on “unexplained infertility.” I feel that Dr Kroener should have at least presented options for more testing rather than discouraging it.
How was your experience with Lindsay Kroener at UCLA?
De Kroener was friendly and provided detailed explanations. She often seemed in a rush (as do most busy doctors) but wasn’t rude. I felt a bit frustrated because I wanted to do more testing but was often talked out of it. She encouraged weight loss which seems to be common amongst fertility doctors, however my second doctor never mentioned weight until I brought it up. I truly believe that if from the beginning Dr Kroener wasn’t quick to apply the “unexplained infertility” diagnosis we would have found answers much sooner than we did.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
I would encourage being adamant about finding the right diagnosis rather than allowing for the idea that the diagnosis doesn’t matter because the next steps would be the same (this isn’t true).
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
Dr Kroener is very fast talking and often seemed to be in a hurry. However, she was responsive via email at various times which was appreciated.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
We did 2.5 iui’s. We used clomid once and letrozole twice. We ended up having to do timed intercourse during one of the rounds of treatment because my husband got sick the day the insemination was supposed to take place. The doctor encouraged 3 rounds of iui before moving on to ivf. While this may be common practice, I do feel it was a waste of time given our eventual diagnosis (that could have been discovered quickly with a bit more testing and would have shown that going straight to ivf would have been the best option).
Describe your experience with the nursing staff at UCLA.
I don’t remember any nurses in particular at this clinic.
Describe your experience with UCLA.
Going to UCLA was a bit inconvenient. It probably wouldn’t have been my first choice, but my sister in law recommended a doctor there because she also works at UCLA. Overall, the clinic was nice and open on the weekends which is helpful.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
From what I remember the private pay cost was discounted if you did not have infertility insurance coverage. Iui’s were in the $3000 range.
What specific things went wrong at UCLA?
  • Failed to order appropriate test
Describe the specific things that went wrong at UCLA.
I believe that doctors should be encouraging of testing that may be helpful rather than settling on “unexplained infertility.” I feel that Dr Kroener should have at least presented options for more testing rather than discouraging it.
5
Doctor
Lindsay Kroener
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
5 of 5
5
Clinic
UCLA
Los Angeles
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
6
NPS
7
Age 40 - 41
2 IUI
Diminished Ovarian Reserve
Income $100K - $199K
1st of 4 Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
the process of the IUI cycle is very regimented and I feel like I didn't have as much information as I would've like for the first round. I did a lot of external research and knew what to ask...[Dr. Kroener] has a fantastic memory, takes as much time as you need and is great at communicating expectations...When visiting with Dr. Kroener, I've always felt like I have her full attention, she is present and allots as much time as I need for questions, etc. She's also very prompt and responsive in messaging via UCLA.
come prepared with questions [for the nurses at UCLA]- they don't necessarily know what information to provide...we were not informed to arrive for IUI insemination with a full bladder....a student, tried two times unsuccessfully which agitated my cervix. I then spent an hour drinking water, followed by another round of uncomfortable attempts...Round One of IUI total: $1100. Ultrasounds + visit: $280 x 2. Medication: $150...
How was your experience with Lindsay Kroener at UCLA?
When visiting with Dr. Kroener, I've always felt like I have her full attention, she is present and allots as much time as I need for questions, etc. She's also very prompt and responsive in messaging via UCLA.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
Come with a list of questions, the process of the IUI cycle is very regimented and I feel like I didn't have as much information as I would've like for the first round. I did a lot of external research and knew what to ask. You'll be more prepared.
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
Dr. Kroener has a fantastic memory, takes as much time as you need and is great at communicating expectations.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
I've done two rounds of IUI. The first, she was out of the office and I saw a different doctors each time I went in, which is definitely not ideal. We did clomid, I didn't need a trigger shot as I was already ovulating when I came in for a check up. I was told not to do the at-home ovulation tests, which I wish I would've. I was also not informed, when coming in for the insemination, that I needed a full bladder, which make the experience (with the third doctor I had to see) very uncomfortable, and ultimately, I believe unsuccessful. We are currently in the middle of round two IUI, we did Letrazole and the FSH injections, followed by the trigger. Again, I had to see a different doctor, as the insemination fell over the weekend. This doctor was much more competent than the other. We are awaiting the pregnancy test in a week.
Describe your experience with the nursing staff at UCLA.
Again, come prepared with questions- they don't necessarily know what information to provide.
Describe your experience with UCLA.
Strengths- the UCLA system is very organized, especially if you utilize their app. You don't have to wait long IF you're on time. Dr. Kroener is the best thing about the clinic. They're very prompt with prescriptions. Costs are clear. Facilities are fantastic. Lab is on site. Weaknesses- scheduling. You have to go through the main UCLA scheduling department, who doesn't understand the multiple types of appointments and timing needed for fertility. Unpredictability of when your actual doctor will be in the office, which is disappointing as the other's don't have your full history or take the time to. Parking is expensive, but that's expected.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
Round One of IUI total: $1100. Ultrasounds + visit: $280 x 2. Medication: $150. Parking: $40. Insemination: $350. Round Two of IUI total: $1260, slightly more with medication change.
What specific things went wrong at UCLA?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UCLA.
As previously mentioned, we were not informed to arrive for IUI insemination with a full bladder. They, actually a student, tried two times unsuccessfully which agitated my cervix. I then spent an hour drinking water, followed by another round of uncomfortable attempts. During the second round, once again no one mentioned this (luckily I knew). There is also not clear instructions on self injecting the shots.
6
Doctor
Lindsay Kroener
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
7
Clinic
UCLA
Los Angeles
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
9
NPS
9
Age 31 - 32
2 IUI
Male Factor
PCOS
European
Income $50K - $99K
Marketer or PR
1st of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I really felt like Dr. Kroener wanted her patients to understand what was going on. Every visit I left Dr. Kroener's office with a notes sheet where she had written everything as we were talking about it, she drew diagrams to explain what she was talking about, and made notes about treatment. ... She is great at answering questions but talks very fast so it's very easy to miss something she says. Take notes and don't be afraid to ask her to repeat herself.
Strengths - UCLA has access to a ton of great research, doctors and resources. I never felt like anyone working on my team wasn't competent. Weaknesses - Because UCLA is so big, it felt very impersonal. ... However, I had quite a hard time with one of the people in finance. They needed to submit things for coverage and I constantly had to check up on it and make sure things got submitted as necessary. Several times I didn't know if my procedure would be covered.
How was your experience with Lindsay Kroener at UCLA?
I really felt like Dr. Kroener wanted her patients to understand what was going on. Every visit I left Dr. Kroener's office with a notes sheet where she had written everything as we were talking about it, she drew diagrams to explain what she was talking about, and made notes about treatment.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
Go in with questions. She is great at answering questions but talks very fast so it's very easy to miss something she says. Take notes and don't be afraid to ask her to repeat herself.
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
Dr. Kroener has great bedside manor. She always had a friendly face and I never felt rushed asking her questions. She would remember our history from appointment to appointment without need for me to repeat our story. I really felt like she cared to get to know her patients.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
We did clomid with timed intercourse for one cycle and two IUIs. I don't remember the dosage but I do remember that we increased one of the dosages on the second IUI because of slower reaction and growth from ovaries.
Describe your experience with the nursing staff at UCLA.
I didn't love the nursing staff. I never felt like they understood what patients were going through. There wasn't cohesion. I hardly ever saw the same nurse twice.
Describe your experience with UCLA.
Strengths - UCLA has access to a ton of great research, doctors and resources. I never felt like anyone working on my team wasn't competent. Weaknesses - Because UCLA is so big, it felt very impersonal. They have so many patients that besides my direct doctor (Dr. Kroener) I didn't feel like people cared or even knew why I was there.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
I had health insurance coverage. However, I had quite a hard time with one of the people in finance. They needed to submit things for coverage and I constantly had to check up on it and make sure things got submitted as necessary. Several times I didn't know if my procedure would be covered.
9
Doctor
Lindsay Kroener
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
UCLA
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2019 - 2020, Consult
NPS
8
NPS
6
Age 32 - 33
Anovulation
Unexplained
European
Income $200K - $499K
Consultant
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Kroener is a great communicator non-judgemental and approachable. She was patient and thorough in her approach and took the time to educate me as a patient. My frustration comes from not getting an explanation or diagnosis which makes me feel unempowered to do anything to improve my odds...She offered Clomid and recommended genetic screening
It was interesting to have a resident question me. The [UCLA] staff were generally friendly and helpful. The clinics are generally nice. I wish they didn’t gauge on parking and fees. Wait times were not too bad...Generally helpful and nice to deal with. I didn’t work extensively with support staff..
How was your experience with Lindsay Kroener at UCLA?
Dr. Kroener is a great communicator non-judgemental and approachable. She was patient and thorough in her approach and took the time to educate me as a patient. My frustration comes from not getting an explanation or diagnosis which makes me feel unempowered to do anything to improve my odds. I know that there is an element of waiting, but it would be great to get tips in lifestyle modifications
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
Empower yourself with knowledge about lifestyle and diet modifications to improve your chances of conceiving in addition to the conventional science
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
Dr. K took her time and explained everything in detail. My only complaint is the long wait (6 weeks) To get an explanation of my test results - and then process of having to come in to the clinic to have my normal test results interpreted for me. I didn’t learn anything new and was charged several hundred dollars for a level 4 visit.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
She offered Clomid and recommended genetic screening
Describe your experience with the nursing staff at UCLA.
Generally helpful and nice to deal with. I didn’t work extensively with support staff
Describe your experience with UCLA.
It was interesting to have a resident question me. The staff were generally friendly and helpful. The clinics are generally nice. I wish they didn’t gauge on parking and fees. Wait times were not too bad.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
Not cheap, but we’ll communicated
8
Doctor
Lindsay Kroener
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
UCLA
Los Angeles
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
10
Age 34
3 IUI
Diminished Ovarian Reserve
Endometriosis
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Kroener was kind-hearted and very knowledgeable about treatments but sometimes she can talk fast and it can make you a little overwhelmed. She, however, can tell when you are feeling overwhelmed and will break it down. ... No matter the outcome she always checked in. She was sweet and caring. She always made me feel comfortable in this terrifying journey.
Strengths are they [UCLA] have very kind and informative doctors and staff. Very responsive too. ... They [nursing staff] remember you and show kindness and understanding of your visits and emotions. ... I think they need more staff but I was told they are in the middle of turn over earlier this year. I'm sure now they have a full staff. ... Clomid and injections. I don't remember the dosage but I we went up on the injectables on the 3rd IUI
How was your experience with Lindsay Kroener at UCLA?
Dr. Kroener was kind-hearted and very knowledgeable about treatments but sometimes she can talk fast and it can make you a little overwhelmed. She, however, can tell when you are feeling overwhelmed and will break it down. She went on maternity leave during my last treatment but she checked back with me when she returned which was nice.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
I would say know you are in great hands but always do your research. And always speak your mind because that is the only way the doctor will know if she needs to do any adjustments to the treatment.
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
No matter the outcome she always checked in. She was sweet and caring. She always made me feel comfortable in this terrifying journey.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
Clomid and injections. I don't remember the dosage but I we went up on the injectables on the 3rd IUI and went up on the clomid. I suffer from anxiety and depression so those 3 months were very hard for me. My emotions were up and down and I felt out of control.
Describe your experience with the nursing staff at UCLA.
They remember you and show kindness and understanding of your visits and emotions.
Describe your experience with UCLA.
I think they need more staff but I was told they are in the middle of turn over earlier this year. I'm sure now they have a full staff. Strengths are they have very kind and informative doctors and staff. Very responsive too.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
My insurance covered 50% of IUIs but not IVF which I need to do now. I think for all 3 IUI's I was charged a balance of 1300 after insurance coverage.
9
Doctor
Lindsay Kroener
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCLA
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5