Lowell Ku

Dallas IVF

Rated 9.6
Strongly recommend: 85%Neutral: 12%Don't recommend: 3%9.6
85% strongly recommend
66 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.7
9.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.8
7.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8.4
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Texas
Residency
Johns Hopkins
Fellowship
U. of Louisville

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Lowell Ku works in 1 office at

Dallas IVF
Rated 8.5
Strongly recommend: 72%Neutral: 14%Don't recommend: 14%8.5

Explore Clinic
Frisco
2840 Legacy Drive
Frisco, TX 75034

66 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Successful
NPS
10
NPS
10
Age 27 - 31
1 IVF
Male Factor
PCOS
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We started my IVF cycle [with Dr. Lowell Ku] with birth control for 10 days then added Lupron. Then he added Menopur and Follistim. We actually triggered 2 days early because I responded so well. We retrieved 38 eggs, 35 were mature, 25 fertilized, and we ended with 12 embryos. We did a fresh transfer of 1 AA embryo that resulted in our daughter born in July 2014. We did a frozen transfer of 1 embryo in June of 201 which resulted in our son born in March 2016.
The clinic [Dallas IVF] isn't the best about calling back, answer the nursing line, etc, but I didn't care because Dr. Ku is amazing and he is worth all of it. If I ever didn't get the answer I was looking for I was able to text/call Dr. Ku and I always got the answer I needed.... I went in for blood work one time and some how my blood sample never made it to the lab. I had to go in again for another blood test. Not a big deal in the end.
How was your experience with Lowell Ku at Dallas IVF?
I cannot say enough amazing things about Dr. Ku. He is the most caring doctor I have ever met. Knowledgeable, trustworthy, warm, and truly loves his patients. He does everything he can to get the outcome wanted.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
If bedside manner is important to you, Dr. Ku is your doctor. Not only does he have good bedside manner, but his knowledge of infertility is amazing! He has gone through IVF himself with his wife to have their children so he gets what we were going through on the emotional side of it too.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
His bedside manner was amazing. He made sure I understood what was going on and was always available to talk if I needed any explanation. He even gave me his cell number to text or call if I ever needed him. Even after having 3 children and not in treatment right now he texted me when our third was born to congratulate us. Such an amazing man that loves his patients!
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We started my IVF cycle with birth control for 10 days then added Lupron. Then he added Menopur and Follistim. We actually triggered 2 days early because I responded so well. We retrieved 38 eggs, 35 were mature, 25 fertilized, and we ended with 12 embryos. We did a fresh transfer of 1 AA embryo that resulted in our daughter born in July 2014. We did a frozen transfer of 1 embryo in June of 201 which resulted in our son born in March 2016.
Describe your experience with the nursing staff at Dallas IVF.
With my first transfer in 2014 I loved the nursing staff. Joan (who is no longer there) was amazing. She was with me through the entire transfer. She always was the one that called with news and I loved that I had her through the process. With my son's transfer in 2016 the staff had changed and wasn't as good. I didn't have that connection with 1 nurse like before and most of the time when I called the nurses line I couldn't get anyone to answer. I would ask questions about things that Dr. Ku and I talked about and they either weren't sure or their answer was opposite of what Dr. Ku and I talked out.
Describe your experience with Dallas IVF.
Dr. Ku is worth it. No matter what I encountered. The clinic isn't the best about calling back, answer the nursing line, etc, but I didn't care because Dr. Ku is amazing and he is worth all of it. If I ever didn't get the answer I was looking for I was able to text/call Dr. Ku and I always got the answer I needed.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
We paid around $16,000 for our IVF/ICSI fresh transfer in 2014 and $3200 for a frozen transfer in 2016.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
When deciding for our first transfer he recommended 1 embryo due to the fact that it was an AA embryo. I was very nervous because I wanted to highest chance of a baby. He was confident it would take and he promised if it didn't we would do 2 embryos the next transfer. He said their mission was to get me pregnant, stay pregnant, and bring a baby home. Not just to get me pregnant by any means necessary even if that meant multiples. The transfer worked and I had my daughter in July 2014.
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
  • Lost or damaged samples
Describe the specific things that went wrong at Dallas IVF.
I went in for blood work one time and some how my blood sample never made it to the lab. I had to go in again for another blood test. Not a big deal in the end.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Unsuccessful
NPS
10
NPS
10
Age 32 - 36
2 IUI
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
European
Nurse or HC Services
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I could not have had a better experience as a patient with Dr Ku. I didn't achieve pregnancy but, he told me that what we were trying was not likely to work and that I should move on to donor eggs. I didn't want to and respected my decision though, after two failed injectable IUIs he said that he could no longer take my money for treatment that wasn't going to get me pregnant. I respected his candidness...He said I needed IVF for high FSH and very low AMH (17 and less than 0.01).
I think that they [Dallas IVF] are a great clinic...I have not run into any weaknesses thus far.... Their costs were higher than I would pay elsewhere but I also felt like the level of care exceeded my expectations....[nursing staff] Always kind and caring. I didn't have much interaction with them though...I think that new patients would be in good hands at Dallas IVF....He [Dr. Ku] is a very kind, caring doctor. He lets you participate in your treatment options and talks to you like a best friend. When he has bad news to give you, you can hear that he is genuinely sad to tell it to you.
How was your experience with Lowell Ku at Dallas IVF?
I could not have had a better experience as a patient with Dr Ku. I didn't achieve pregnancy but, he told me that what we were trying was not likely to work and that I should move on to donor eggs. I didn't want to and respected my decision though, after two failed injectable IUIs he said that he could no longer take my money for treatment that wasn't going to get me pregnant. I respected his candidness.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Just go to him, you won't regret it. I've recommend him to many people.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
He is a very kind, caring doctor. He lets you participate in your treatment options and talks to you like a best friend. When he has bad news to give you, you can hear that he is genuinely sad to tell it to you. He really walks right beside you before, during and after treatment.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
I started with Clomid cycles, my choice. He said I needed IVF for high FSH and very low AMH (17 and less than 0.01). After a few months of nothing happening, I did my first IUI with Clomid. I made one follicle and Dr. Ku cancelled the cycle as it was unlikely to result in a pregnancy. I did a second IUI with injectable medication and again made one follicle, I chose to proceed with the IUI. Again, nothing. I took some time off and did a few Femera cycles with no results. I decided to move on to donor eggs but have not moved forward on that. Then my husband and I decided to move child-less, for now.
Describe your experience with the nursing staff at Dallas IVF.
Always kind and caring. I didn't have much interaction with them though.
Describe your experience with Dallas IVF.
I think that they are a great clinic and I recommend them to everyone I meet who might have trouble conceiving. I have not run into any weaknesses thus far. I think that new patients would be in good hands at Dallas IVF.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
I felt like I was going to one if the top rated Dr.s and I paid a price for that. Their costs were higher than I would pay elsewhere but I also felt like the level of care exceeded my expectations.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
I believe that he prefers single embryo transfers but is open to double.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2017, Unsuccessful
NPS
8
NPS
9
Age 38
1 IUI
1 IVF
Unexplained
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
LGBTQ+
Neutral
Strongly Recommends
Unsuccessful
Dr. Ku filled me with confidence at our first initial meeting stating “I run this ship”, reporting that we would be seeing him often and he would be in charge of our treatment plans.... He also gave me his personal phone number in case there was anything I needed. I was disappointed after our IVF cycle resulted in zero normal embryos and he did not give me a sympathy phone call after we had gone through such a devastating and expensive cycle.
The clinic [Dallas IVF] is very clean and nice. There are snacks and water in the waiting room. The most I had to ever wait past a scheduled appointment time was 30-45 minutes. The office staff is nice as well and easy to communicate with.... The nursing staff were compassionate and informative on any changes in the plan of care. They were kind and helpful on the phone as well.... I believe the sonograms were $225 each (~10-12 total), IUI procedure $350,
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku filled me with confidence at our first initial meeting stating “I run this ship”, reporting that we would be seeing him often and he would be in charge of our treatment plans. He also confirmed that he would be drawing my blood often, which was lacking at the other clinic where I was a patient. He also gave me his personal phone number in case there was anything I needed. I was disappointed after our IVF cycle resulted in zero normal embryos and he did not give me a sympathy phone call after we had gone through such a devastating and expensive cycle.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Have any and all questions you want answered at your initial consultation and he will provide you with all the information needed.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
His plans of care are very personalized and the monitoring is top notch. He shows true compassion for your well-being.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Our first IUI with Dr. Ku we did Follistim. His nurses performed vaginal US every other day to monitor response to meds. His lab also checked my blood to make sure they did not miss my ovulation window. The IUI resulted in an early miscarriage. This was our 5th failed IUI so we decided to use the money we had saved for an IVF cycle. He prescribed Follistim, Menopur and then the drug to prevent ovulation. We had injections nightly at 8pm for 13 days, with vaginal US every other day as well. Follistim was increased mid-cycle to increase egg count/size. Retrieval day we got 11 eggs, 7 of which fertilized and 1 that made it to freeze. This embryo was graded excellent, and then came back abnormal after PGS testing. Therefore we ended up with zero embryos after all the time, money, stress and heartache.
Describe your experience with the nursing staff at Dallas IVF.
The nursing staff were compassionate and informative on any changes in the plan of care. They were kind and helpful on the phone as well.
Describe your experience with Dallas IVF.
The clinic is very clean and nice. There are snacks and water in the waiting room. The most I had to ever wait past a scheduled appointment time was 30-45 minutes. The office staff is nice as well and easy to communicate with.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
I believe the sonograms were $225 each (~10-12 total), IUI procedure $350, Egg retrieval $11,000, IUI medication $1,000, IVF medication $6,500, PGS testing $750, Donor sperm (2 vials- 1 IUI, 1 IVF) $2000
8
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
6
NPS
5
Age 35
3 IUI
Anovulation
PCOS
Recurrent Pregnancy Loss
East Asian
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Ku has good bedside manner, answers all questions and shows compassion. He did all my IUI's but I did not get to meet with him after the first failed IUI with clomid, which I wish he had. I only got to speak to his nurse, which wasn't very helpful. My second IUI, I tried the same thing (clomid) and it failed again. However, he met with me briefly before my third try to discuss changing to injectibles. His manner is very sweet and he tries to answer all your questions as best as he can. I got pregnant on my third try but it ended in a miscarriage. One thing I wish he had done now, was I wish he had done more diagnostic tests to cover all bases before starting treatment. He did a HSG and hysteroscopy but I wish I had insisted on checking my thyroid levels again and other hormones.
I worked with a few nurses during my treatment [at Dallas IVF-Frisco]. Most of them were okay, there was one nurse Mary, who was very cheerful and nice.... Long wait for sonogram.. we sometimes waited more than an hour for sonograms. The receptionist was okay, sometimes hard to get someone on the phone. The billing dept gave confusing answers as to why they were charging my insurance and my credit card for the same procedure.
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku has good bedside manner, answers all questions and shows compassion. He did all my IUI's but I did not get to meet with him after the first failed IUI with clomid, which I wish he had. I only got to speak to his nurse, which wasn't very helpful. My second IUI, I tried the same thing (clomid) and it failed again. However, he met with me briefly before my third try to discuss changing to injectibles. His manner is very sweet and he tries to answer all your questions as best as he can. I got pregnant on my third try but it ended in a miscarriage. One thing I wish he had done now, was I wish he had done more diagnostic tests to cover all bases before starting treatment. He did a HSG and hysteroscopy but I wish I had insisted on checking my thyroid levels again and other hormones.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Always ask all questions you can think of.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Me=34/35 Husband=34 Natural pregnancy w/o trying but ended in mmc at 9 weeks No known medical issues Irregular period (avg. 35 days; about 10 cylces/yr) 1) Before treatment: baseline sonogram at day 16 = 29 immature follicles; AMH = 5.62; Sperm analysis = normal; HSG = normal; HSC=normal; Diagnosed with mild PCOS 2)IUI#1: clomid 50mg x 5 days; 2 mature follicles; E2=800's; Uterine lining= 5mm; trigger with ovidrel; IUI 36 hrs later; P4 supp; Negative beta 3)IUI#2: clomid 50mg x 5 days; 1 mature follicle; E2=400's; Uterine lining= 5mm; trigger with ovidrel; IUI 24hrs later; P4 supp; Negative beta 4)IUI#3: follistim x 7 days (100IU-75IU); 1-2 mature follicle; E2=900's; Uterine lining=10mm; trigger with ovidrel; IUI 36hrs later; P4 supp; Beta 15dpiui=560; Beta 17dpiui=982; Sonogram at 7 and 8.5 weeks = fetus measuring 6wks no hb.
Describe your experience with the nursing staff at Dallas IVF.
I worked with a few nurses during my treatment. Most of them were okay, there was one nurse Mary, who was very cheerful and nice.
Describe your experience with Dallas IVF.
Long wait for sonogram.. we sometimes waited more than an hour for sonograms. The receptionist was okay, sometimes hard to get someone on the phone. The billing dept gave confusing answers as to why they were charging my insurance and my credit card for the same procedure.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
My insurance paid for my IUIs and tests. I had to pay about 90 dollars for prog. suppositories and drugs cost about 300 for injectibles. Sperm washing was 300 dollars
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
Describe the specific things that went wrong at Dallas IVF.
They billed me separately for the same procedure.. for semen washing, they had me pay upfront with my credit card but later when I saw my insurance statement, they had charged them as well. When I asked them why, they said it was a "deposit" in case insurance doesn't pay..which made no sense since they charged my card for the full amount first.
6
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
5
Clinic
Dallas IVF
Frisco
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2017, Unknown Success
NPS
8
NPS
5
Age 30
1 Fertility Medications
Anovulation
PCOS
European
Native American
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Not sure
He [Dr. Ku] laid out 5 progressively more aggressive treatment options and the odds of conception with each. 1. Letrozole, Trigger Shot, TI 2. Same but with IUI 3. Letrozole, 3 days stimulative injections, trigger shot, IUI 4. 7 days of stimulative injections, trigger shot, IUI 5. IVF... He is very personable and warm. He also has a very positive outlook while still being realistic. He answers every question my husband and I asked. Has a good reputation for getting good results. Only wish I had taken better notes in my initial consultation because I had some confusion once treatment was underway
[Dallas IVF] Weakness = communication & bloodwork staff; Strengths = ...the online portal, being able to email Mary and Stacia (Dr. Ku's Nurses), reputation, front office staff knowledge on insurance and payment options...The bloodwork portion of the clinic is less than friendly. The man taking blood on Saturday was awful. ... I also wish the clinic would call with results rather than me googling 'normal range for....' everytime a result posted online. I was confused with the treatment Dr. Ku laid out and what my treatment actually became.
How was your experience with Lowell Ku at Dallas IVF?
He is very personable and warm. He also has a very positive outlook while still being realistic. He answers every question my husband and I asked. Has a good reputation for getting good results. Only wish I had taken better notes in my initial consultation because I had some confusion once treatment was underway. For example, I wish he would have said 'don't take any meds until your first ultrasound' and 'the nurses will give you your next set of instructions at your next appointment' and 'results are available online and here are the normal ranges you are looking for'
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Take lots of notes during your first consult. Ask lots of questions.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku was very warm and personable in his approach at our consultation and HSG procedure. He and nursing staff always answered my questions. During my treatment however they both kept referencing an IUI when during our first cycle we are doing meds + timed intercourse. That made me feel like a number.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
He laid out 5 progressively more aggressive treatment options and the odds of conception with each. 1. Letrozole, Trigger Shot, TI 2. Same but with IUI 3. Letrozole, 3 days stimulative injections, trigger shot, IUI 4. 7 days of stimulative injections, trigger shot, IUI 5. IVF. The rationale was because we do not have male factor infertility and I'm only 30 we have time to start with less aggressive/less expensive treatments.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary & Stacia)
I haven't seen Stacia or Mary in person but I have been able to email with questions that I had thought of after my appointment. Mary emailed me back within 24 hours. The first nurse I saw in person - not sure of her name - seemed to take my questions personally. She also mistakenly thought I was doing an IUI when in fact I am doing timed intercourse for the first round. Katryce, the second nurse I saw was much more personable and answered all my questions. The ultrasound tech was nice and answered all my questions
Describe your experience with Dallas IVF.
Weakness = communication & bloodwork staff; Strengths = Dr. Ku in general, the online portal, being able to email Mary and Stacia (Dr. Ku's Nurses), reputation, front office staff knowledge on insurance and payment options.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Not sure as I requested everything billed to insurance except in cases that were out of network. Then it was clear what the out of pocket expense would be.
What specific things went wrong at Dallas IVF?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Dallas IVF.
The bloodwork portion of the clinic is less than friendly. The man taking blood on Saturday was awful. After telling him I had an issue with needles he proceeded to STAB me in the arm. When I flinched because it hurt so badly he berated me and said 'you could've hurt me'. I bruised quickly and it lasted several days. I also wish the clinic would call with results rather than me googling 'normal range for....' everytime a result posted online. I was confused with the treatment Dr. Ku laid out and what my treatment actually became. I will chalk that up to not taking enough notes at my initial consultation. Communication is a huge problem... I started taking medications before my baseline ultrasound because no one told me not to. I also was asked if I brought my trigger shot at my second ultrasound, to which my answer was no, no one told me I could do that.
8
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Dallas IVF
Frisco
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
10
Age 25 - 27
5 IUI
1 Embryo Freezing
Unexplained
European
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
dr ku was a gem to work with. he responded to every phone call and text quickly and with detail. i never felt like i was bothering him. he is nice but honest and would never lead me to believe something would work if the chances were low....i could tell everyone was rooting for me and devastated with me when cycles didn't work....after the 4th negative, we moved onto IVF. he left the decision for the 4th IUI up to my hay and and me. for financial reasons, we chose to do one more IUI before moving to IVF.
[Dallas IVF] strengths are their compassion and quick responses. i would have liked for them to introduce themselves a bit more because i didn't know many of their names...i had a nurse call me with the wrong results -- they gave me results from a sperm analysis done years prior right after a vasectomy reversal so the results were terrible...[Nursing staff] lovely and kind. they explained everything to me when i asked and usually before i asked. they returned phone calls quickly.
How was your experience with Lowell Ku at Dallas IVF?
dr ku was a gem to work with. he responded to every phone call and text quickly and with detail. i never felt like i was bothering him. he is nice but honest and would never lead me to believe something would work if the chances were low.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
ask as many questions as you can. he can't read your mind.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
everyone knew my name and situation. nurses hugged me and cried with me. i could tell everyone was rooting for me and devastated with me when cycles didn't work.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
we started with IUI with injectibles because my tests came back fine. my husband's sperm sometimes had low motility and count, but it wasn't terrible. i responded well to follistim for the first 3 cycles, but with the 4th, i didn't. we cancelled that one and then tried menopur for the next one. i responded well to that medication, but it still ended with a negative test. after the 4th negative, we moved onto IVF. he left the decision for the 4th IUI up to my hay and and me. for financial reasons, we chose to do one more IUI before moving to IVF. i produced a ton of eggs with IVF and ended up with OHSS, so we did a freeze-all cycle and transferred the next month. because that ended in miscarriage, we did transferred two from the same freeze-all cycle with the next one. i ended up with a singleton birth less than a week ago and with my next round, i will do another freeze-all and transfer two since that's what worked for us.
Describe your experience with the nursing staff at Dallas IVF.
lovely and kind. they explained everything to me when i asked and usually before i asked. they returned phone calls quickly.
Describe your experience with Dallas IVF.
strengths are their compassion and quick responses. i would have liked for them to introduce themselves a bit more because i didn't know many of their names.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
i can't quite remember, but they were average compared to other places in town.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
he is highly against multiple embryo transfers unless there is evidence to show that an eSET hasn't worked or won't work.
What specific things went wrong at Dallas IVF?
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at Dallas IVF.
i had a nurse call me with the wrong results -- they gave me results from a sperm analysis done years prior right after a vasectomy reversal so the results were terrible. the actual results weren't bad at all but i didn't find that out until i called back and asked them to double check.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016, Unsuccessful
NPS
10
NPS
10
Age 30
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Ku is incredibly empathic - he has gone through this. I felt like her truly cared about our results, specifically, we were the only thing on his mind while we saw him....Dr. Ku was super compassionate and did an excellent job explaining our chances for success. He helped us weigh those benefits with the cost decisions and decide on the best option for us, without pushing us to spend more than we could.
Billing [at Dallas IVF] was very confusing, I had an estimate and paid upfront but received another bill months later. I understand it’s just an “estimate”, but the bill was out of the blue for us and I never understood why they didn’t know about that cost ahead of time. The staff was all nice and I never had any issues, I would still recommend them because I understand insurances can be tricky to deal with.
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku was super compassionate and did an excellent job explaining our chances for success. He helped us weigh those benefits with the cost decisions and decide on the best option for us, without pushing us to spend more than we could. We had to stop treatment to deal with severe endometriosis or we would have tried more than one cycle, but as we are preparing to do IVF in the next couple of months we would 100% return to him. He was recommended by our chiropractor who has had multiple patients see him and have children due to his help, so I have great faith in him.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Don’t be afraid to bring up what you can afford and ask for his advice, weighing cost vs. potential success. He can help you make these decisions so that you feel confident and comfortable.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is incredibly empathic - he has gone through this. I felt like her truly cared about our results, specifically, we were the only thing on his mind while we saw him.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We used clomid, an ovulation trigger, and suppository progesterone for our IUI cycle, I developed many large cysts (I’ve had this happen before with clomid and I have severe endometriosis), so not being successful was a disappointment but not a shock to me. If we had been able to continue treatment he had another plan for the next cycle to try to avoid the cysts and have more success.
Describe your experience with the nursing staff at Dallas IVF.
The nurse we saw was very kind and encouraging to us. They seemed to really understand the struggle of dealing with infertility and were very compassionate.
Describe your experience with Dallas IVF.
Billing was very confusing, I had an estimate and paid upfront but received another bill months later. I understand it’s just an “estimate”, but the bill was out of the blue for us and I never understood why they didn’t know about that cost ahead of time. The staff was all nice and I never had any issues, I would still recommend them because I understand insurances can be tricky to deal with.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
I had decent insurance but ended up paying the doctor ~$400 for treatment. Medications were ~$200-250 through the specialty pharmacy (not specific to clinic).
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2022, Successful
NPS
10
NPS
10
Age 28 - 35
2 IUI
Male Factor
PCOS
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
1st of 2 Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Ku is very open and honest. He will listen to what concerns you have, look at any research you have done on your own and will go over those with you and then help discuss what he thinks plus what information you showed him...He knows what its like to go though fertility treatments and knows how we would like to be treated in this emotionally rollercoaster..
[Dallas IVF is] Super clean and friendly environment. I have never had an issue with setting an appointment or procedure super easy to talk to. Phone calls are always responded to in a timely fashion. Wait times are at minimum even on busy days. Labs can be done in house and they are super gentle. Very friendly staff all around. In the lobby there is plenty of reading material and comfortable chairs they even have water available to all patients and guests. The clinic is super easy to find in the Frisco area not far from restaurants and shopping areas especially if your from out of town.
How was your experience with Lowell Ku at Dallas IVF?
Ku is very open and honest. He will listen to what concerns you have, look at any research you have done on your own and will go over those with you and then help discuss what he thinks plus what information you showed him.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Be up front and honest, open and raw with your feelings and what you want.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Ku has personally walked in our shoes. He knows what its like to go though fertility treatments and knows how we would like to be treated in this emotionally rollercoaster.
Describe your experience with the nursing staff at Dallas IVF.
Super friendly and easy to talk to . They always respond fairly quickly to your phone calls as well.
Describe your experience with Dallas IVF.
Super clean and friendly environment. I have never had an issue with setting an appointment or procedure super easy to talk to. Phone calls are always responded to in a timely fashion. Wait times are at minimum even on busy days. Labs can be done in house and they are super gentle. Very friendly staff all around. In the lobby there is plenty of reading material and comfortable chairs they even have water available to all patients and guests. The clinic is super easy to find in the Frisco area not far from restaurants and shopping areas especially if your from out of town.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
BE mindful of what your insurance covers before hand. This will make things easier when setting up procedures.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2015 - 2020, Successful
NPS
10
NPS
10
Age 30 - 35
6 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
There are no words that can effectively describe my amazing experience with Dr Ku. It was a journey to hell and back and he guided us along every step of the way. He always had hope when I didn’t. He is the only reason I’m sitting here with my little miracle and planning for another...I am very grateful Dr Ku was as aggressive as I requested him to be. I like to be very involved in my care/treatment decisions and I always felt heard and validated. This was always HUGELY important to me.
I must saw the only slight downfall of this [Dallas IVF] office is their billing and office management team. Not nearly as good with communication and compassion as the clinical staff is. I didn’t have the best interactions with them and if anything would drive me away from the clinic it would be this department...Make an appointment, don’t wait. Consult now...Costs were in line with other area clinics
How was your experience with Lowell Ku at Dallas IVF?
There are no words that can effectively describe my amazing experience with Dr Ku. It was a journey to hell and back and he guided us along every step of the way. He always had hope when I didn’t. He is the only reason I’m sitting here with my little miracle and planning for another!
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Make an appointment, don’t wait. Consult now!
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr Ku himself had to go thru IVF with his wife so he can thoroughly empathize with how difficult this process is.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
I am very grateful Dr Ku was as aggressive as I requested him to be. I like to be very involved in my care/treatment decisions and I always felt heard and validated. This was always HUGELY important to me.
Describe your experience with Dallas IVF.
I must saw the only slight downfall of this office is their billing and office management team. Not nearly as good with communication and compassion as the clinical staff is. I didn’t have the best interactions with them and if anything would drive me away from the clinic it would be this department.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Costs were in line with other area clinics
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
Describe the specific things that went wrong at Dallas IVF.
The billing/office management team was really unclear and misleading about my situation (very unique). I escalated my concerns to Dr. Ku who was able to clear up the issues but without his involvement I might not have continued with treatment at this clinic.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2019, Consult
NPS
10
NPS
10
Age 31 - 33
3 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have had multiple failed cycles as well as canceled cycles and he [Lowell Ku] always seems almost just as upset about it as my husband and I are. I always leave his office feeling more positive than when I came in. He truly cares about the success of his patients trying to grow their families.
[Dallas IVF] is very organized. The financial coordinator is very knowledgeable and so helpful with insurance coverage and all thing related. The front desk is friendly and organized and always welcoming when you are there and on the phone. I have never felt like I don’t want to be there. The staff as a whole is just so very welcoming.
How was your experience with Lowell Ku at Dallas IVF?
He fully explains everything - what is going on and procedures. Often drawing pictures and graphs for you to understand completely. He shows compassion and care. He will call late at night from his house to talk to you about results. It is obvious he loves what he does and continues to expand his knowledge on the new technologies. I have had multiple failed cycles as well as canceled cycles and he always seems almost just as upset about it as my husband and I are. I always leave his office feeling more positive than when I came in. He truly cares about the success of his patients trying to grow their families.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr Ku and staff truly care
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
My case has been hard and not by the book. I have had multiple cycles canceles due to thin uterine lining and Dr Ku has offered many different recipes of procedures and medications to try and thicken my uterine lining. Over the 3 years of constant cycles it is very hard to remember and list all and even some of the details. I have done multiple experimental options as well including the scratch procedure, viagra and combining injections.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary Boggs)
They show compassion and genuine care to your feelings
Describe your experience with Dallas IVF.
The clinic is very organized. The financial coordinator is very knowledgeable and so helpful with insurance coverage and all thing related. The front desk is friendly and organized and always welcoming when you are there and on the phone. I have never felt like I don’t want to be there. The staff as a whole is just so very welcoming.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
$16,000 +
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 33
2 IUI
Unexplained
Native American
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Our first appointment was very nerve racking but Dr. Ku made us feel comfortable. He explained every option with great detail including the financial responsibilities and risk. After he covered all our options we were given time to discuss them and decide. When we started treatment Dr. Ku continued to stay in the loop and answer any additional questions we had. He was available to answer any questions, hear comments and concerns throughout the entire process.
My first appointment was made for 3 day after I initially contacted them [Dallas IVF]. I never had to wait past my appointment time. The waiting room is average size with comfortable seating, reading material and complimentary water. ... New patient consultation-$200 Transvaginal ultrasound $200 Estradiol testing-$95 Progesterone testing-$86 Pregnancy test-$77 Semen analysis-$200 Sperm prep-$300 IUI-$250 Weekend charge-$30
How was your experience with Lowell Ku at Dallas IVF?
Our first appointment was very nerve racking but Dr. Ku made us feel comfortable. He explained every option with great detail including the financial responsibilities and risk. After he covered all our options we were given time to discuss them and decide. When we started treatment Dr. Ku continued to stay in the loop and answer any additional questions we had. He was available to answer any questions, hear comments and concerns throughout the entire process.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Every employee at the clinic is very friendly. Each employee that I come in contact with knows what's going on with my treatment at the time.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Alexa)
The entire nursing staff has been extremely helpful. Alexa returns my phone calls immediately. They all do everything they can to make our visits as comfortable and productive as possible. They are eager to answer any questions you may have. If they dont know the answer they will get someone that does. I have never been made to feel like my questions or concerns were invalid.
Describe your experience with Dallas IVF.
My first appointment was made for 3 day after I initially contacted them. I never had to wait past my appointment time. The waiting room is average size with comfortable seating, reading material and complimentary water.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
New patient consultation-$200 Transvaginal ultrasound $200 Estradiol testing-$95 Progesterone testing-$86 Pregnancy test-$77 Semen analysis-$200 Sperm prep-$300 IUI-$250 Weekend charge-$30
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 30 - 31
3 IUI
Anovulation
Male Factor
PCOS
Latinx
Income $100K - $199K
Teacher
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Ku is very personable and invested in his patients. He gives you his personal number if you have any questions or concerns with treatment. He was always willing to answer questions and call fears during office visits... The first two iui’s we did femara with follistim and ovidrel trigger shot. After those failed he upped my follistim and ovidrel dose... Be ready to start treatment right away. You will hit the ground running with Dr. Ku
The nursing staff [at Dallas IVF] was amazing!! They always answered questions in a timely manner and were always very friendly.... The one thing I can think of is the wait time in the waiting room. Sometimes they were super fast but a few days I waited for over an hour for a blood draw. They didn’t check insurance information for the infection disease blood draw and almost made us pay $500 instead of going to quest for a lot cheaper (we were paying for everything out of pocket)
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is very personable and invested in his patients. He gives you his personal number if you have any questions or concerns with treatment. He was always willing to answer questions and call fears during office visits
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Be ready to start treatment right away. You will hit the ground running with Dr. Ku
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is very personable and friendly. He takes the time to get to know his patients and makes you feel like he genuinely cares about you and the out come. When we got negative after negative results he was visually upset with us
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
The first two iui’s we did femara with follistim and ovidrel trigger shot. After those failed he upped my follistim and ovidrel dose
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Stacia Aaron )
The nursing staff was amazing!! They always answered questions in a timely manner and were always very friendly
Describe your experience with Dallas IVF.
The one thing I can think of is the wait time in the waiting room. Sometimes they were super fast but a few days I waited for over an hour for a blood draw. They didn’t check insurance information for the infection disease blood draw and almost made us pay $500 instead of going to quest for a lot cheaper (we were paying for everything out of pocket)
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Medicine for iui was 400 each round. Iui were 2,000 each
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
He was willing to transfer up to two embryos if we wanted him to
What specific things went wrong at Dallas IVF?
  • Failed to convey critical information
Describe the specific things that went wrong at Dallas IVF.
Mixup with insurance and amounts that were due for blood draw
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Consult
NPS
10
NPS
10
Age 39
1 IUI
Unexplained
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Ku was extremely attentive and warm during consultations. He took a shockingly large amount of time to sit with me, explain my options, and answer questions. I've never had conversations with a Dr. that I felt "heard" like with Dr. Ku. In addition to his warmth, he explained things directly, but in a way I could easily understand...After experiencing a second trimester miscarriage... I left feeling empowered to take the next steps to achieve a healthy pregnancy. I really wish ALL doctors were more like Dr. Ku!
My experience with this clinic [Dallas IVF] has been very positive so far. Scheduling has been easy and the office seems to be well organized. Every one I have interacted with- front office, sono and lab techs, nurses, and Dr. Ku- have all been great to work with...Dr. Ku was extremely attentive and warm during consultations. He took a shockingly large amount of time to sit with me, explain my options, and answer questions. I've never had conversations with a Dr. that I felt "heard" like with Dr. Ku. In addition to his warmth, he explained things directly, but in a way I could easily understand...After experiencing a second trimester miscarriage... I left feeling empowered to take the next steps to achieve a healthy pregnancy. I really wish ALL doctors were more like Dr. Ku!
How was your experience with Lowell Ku at Dallas IVF?
After experiencing a second trimester miscarriage, I explained what happened on a local message board, asking for advice what to do next, and how to get answers to the questions I had. My regular OBGYN is great, but I felt like the questions I had were extending beyond what she could offer me. Numerous women recommended that I talk with Dr. Ku, and they were over the top with how strongly they recommended him. At my first visit, I saw why. Dr. Ku was extremely thorough and took a large amount of time with me, explaining things and detailing a plan for a path forward. In addition, he was extremely compassionate and personal. I left feeling empowered to take the next steps to achieve a healthy pregnancy. I really wish ALL doctors were more like Dr. Ku!
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku was extremely attentive and warm during consultations. He took a shockingly large amount of time to sit with me, explain my options, and answer questions. I've never had conversations with a Dr. that I felt "heard" like with Dr. Ku. In addition to his warmth, he explained things directly, but in a way I could easily understand.
Describe your experience with Dallas IVF.
My experience with this clinic has been very positive so far. Scheduling has been easy and the office seems to be well organized. Every one I have interacted with- front office, sono and lab techs, nurses, and Dr. Ku- have all been great to work with.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 30 - 31
1 IUI
1 IVF
Male Factor
Tubal Blockage
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Lowell Ku is very respectful and personable. He listened to concerns we had and talked through all situations. With our situation (mainly male infertility) he was very hopeful...IUI- clomid, follistim, trigger. Result- chemical pregnancy. IVF - birthcontrol, follistim, menopur, lupron, trigger, retrieval, ICSI, eggs are frozen. Transfer has been put on hold due to COVID-19....
I haven’t had any issues with the nurses or staff of [Dallas IVF] yet. My overall experience with the Frisco office is positive...with doctor appointments, sonograms, bloodwork, medications, procedures and storage; we spent $4,000 for IUI and about $27,000 for IVF. That doesn’t include male fertility treatments and medicine at a different clinic or our transfer. Transfer is going to be 3,700. We don’t have fertility insurance.
How was your experience with Lowell Ku at Dallas IVF?
Dr Ku is very respectful and personable. He listened to concerns we had and talked through all situations. With our situation (mainly male infertility) he was very hopeful of a good outcome, which was nice and encouraging to hear!
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
He is a great doctor!
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is great! He is very respectful and personable.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
IUI- clomid, follistim, trigger. Result- chemical pregnancy. IVF - birthcontrol, follistim, menopur, lupron, trigger, retrieval, ICSI, eggs are frozen. Transfer has been put on hold due to COVID-19.
Describe your experience with Dallas IVF.
The office was professional and clean. I haven’t had any issues with the nurses or front desk yet. My overall experience with the Frisco office is positive! I do recommend the Frisco location and Dr. Ku for anyone looking to start the fertility process.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
I would have to say with doctor appointments, sonograms, bloodwork, medications, procedures and storage; we spent $4,000 for IUI and about $27,000 for IVF. That doesn’t include male fertility treatments and medicine at a different clinic or our transfer. Transfer is going to be 3,700. We don’t have fertility insurance.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
NPS
10
NPS
10
Age 28 - 31
2 Fertility Medications
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $0 - $49K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
As a patient i was scared. Ku helped ease my nerves and really listened to my fears before we started in on what route to take. The he ran tests and we sat and diacussed each test indivually answering questions along the way.... We first tried clomid alone with monitoring my follices and timed intercouse and adding in baby aspiring and lovenox and pregeaterone and specific times that was negative next round was the same but added the trigger shot and well got a negative test.
Clinic [Dallas IVF- Frisco is] easy to find. Very inviting. All staff was great. Weakness is that the checkout to leave was not very warm and inviting. Office is clean and organized. Exam rooms were comfortable and stocked well not to bright or cold either.... They always called me by my name and were very friendly which made it feel like i was walking in to see family
How was your experience with Lowell Ku at Dallas IVF?
As a patient i was scared. Ku helped ease my nerves and really listened to my fears before we started in on what route to take. The he ran tests and we sat and diacussed each test indivually answering questions along the way.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
He understands what its like so its ok to show that your scared and want to understand everything
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
He has been in our ahoes and know whats its like and he listens and respects your input
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We first tried clomid alone with monitoring my follices and timed intercouse and adding in baby aspiring and lovenox and pregeaterone and specific times that was negative next round was the same but added the trigger shot and well got a negative test.
Describe your experience with the nursing staff at Dallas IVF.
They always called me by my name and were very friendly which made it feel like i was walking in to see family
Describe your experience with Dallas IVF.
Clinic easy to find. Very inviting. All staff was great. Weakness is that the checkout to leave was not very warm and inviting. Office is clean and organized. Exam rooms were comfortable and stocked well not to bright or cold either.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
I had some hysterscopes done and it was 400 after insurance which im still paying on
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Havent discuss this yet
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 33
1 IVF
Diminished Ovarian Reserve
Endometriosis
PCOS
Poor Egg Quality
Tubal Blockage
European
Teacher
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Ku altered my protocol based on my last two unsuccessful rounds at my previous clinic. He gave me different meds, a higher dose and retrieved them later than my old Doctor....I had the best embryo I’d ever had...He communicated clearly and honestly....He didn’t rush us, gave us all the facts honestly but with kindness, he really was the best. He even gave me his personal cell for emergencies...
This clinic [Dallas IVF] had a top of the line facility. It was clean, inviting and had the best technology. The lab was even quality air controlled! The surgery center was equally amazing. The waiting room was inviting too.... Each one [nursing staff] had a specific job so they weren’t overworked. They were all knowledgeable and well trained and kind....Dr Ku altered my protocol based on my last two unsuccessful rounds at my previous clinic.
How was your experience with Lowell Ku at Dallas IVF?
Dr Ku was incredible! He didn’t rush us, gave us all the facts honestly but with kindness, he really was the best. He even gave me his personal cell for emergencies. Who does that anymore?! We were so thankful we went to him for a second opinion.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Schedule a consult with him then make your decision. You won’t be disappointed!
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr Ku was so kind, compassionate and well trained. He communicated clearly and honestly. He took his time and went out of his way to say hi.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Dr Ku altered my protocol based on my last two unsuccessful rounds at my previous clinic. He gave me different meds, a higher dose and retrieved them later than my old Doctor. I didn’t have more follicles but I had the best embryo I’d ever had which resulted in my daughter.
Describe your experience with the nursing staff at Dallas IVF.
Each one had a specific job so they weren’t overworked. They were all knowledgeable and well trained and kind.
Describe your experience with Dallas IVF.
This clinic had a top of the line facility. It was clean, inviting and had the best technology. The lab was even quality air controlled! The surgery center was equally amazing. The waiting room was inviting too.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Approximately $15,000
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
He let you choose.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 26 - 27
1 IUI
PCOS
Income $50K - $99K
Sales Representative
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Ku [of Dallas IVF] was the most compassionate dr me and my husband have been to, he was very concerned with us and very helpful with any questions we had. He was very proactive in our treatment and we cannot say enough good about him, we cannot wait to start our next treatment with him Dr. Ku was amazing, always makes you feel like you are the only person! He was extremely proactive and pin pointed my issues very quickly and got things done!
Dr Ku [of Dallas IVF] was the most compassionate dr me and my husband have been to, he was very concerned with us and very helpful with any questions we had. He was very proactive in our treatment and we cannot say enough good about him, we cannot wait to start our next treatment with him Dr. Ku was amazing, always makes you feel like you are the only person! He was extremely proactive and pin pointed my issues very quickly and got things done!
How was your experience with Lowell Ku at Dallas IVF?
Dr ku was the most compassionate dr me and my husband have been to, he was very concerned with us and very helpful with any questions we had. He was very proactive in our treatment and we cannot say enough good about him, we cannot wait to start our next treatment with him Dr. Ku was amazing, always makes you feel like you are the only person! He was extremely proactive and pin pointed my issues very quickly and got things done!
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
I loved everything about the clinic, everyone that works there is so kind and makes you feel important. They are always very prompt at getting you in quickly, the nurses i had experience with were above and beyond!
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We did clomid, IUI, and a trigger shot and we got a positive pregnancy confirmation at our blood draw, sadly miscarried shortly after.
Describe your experience with the nursing staff at Dallas IVF.
I loved everything about the clinic, everyone that works there is so kind and makes you feel important. They are always very prompt at getting you in quickly, the nurses i had experience with were above and beyond!
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2016, Successful
NPS
10
NPS
10
Age 30 - 34
2 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Ku is fantastic. Well educated in current technology, compassionate, and a great communicator. He gave me his cell number to call or text if I ever had a question or need after hours. He is fiercely dedicated to his patients... 1st round IVF - bcp, lupron, follistim, trigger, retrieval, ICSI, fresh transfer of 2 day 5 embryos. Resulted in my daughter. 2nd round - follistim, menopur, lupron, trigger, retrieval, ICSI, fresh transfer of 1 day 5 embryo with 1 to freeze. Chemical pregnancy. Frozen transfer 2 months later resulted in my son.
Nurse [at Dallas IVF-Frisco] was great. Very professional. Entire staff is great. Stacy, the u/s tech is fantastic....The care from Dr. Ku and his whole staff was personal, compassionate, and kind. Always recognized by name and doc and nurses knew my case when they came to talk with me for any appointment. Never had to check the chart half way through a visit. Dr. Ku is the most compassionate doctor I've seen for anything.
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is fantastic. Well educated in current technology, compassionate, and a great communicator. He gave me his cell number to call or text if I ever had a question or need after hours. He is fiercely dedicated to his patients.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
The care from Dr. Ku and his whole staff was personal, compassionate, and kind. Always recognized by name and doc and nurses knew my case when they came to talk with me for any appointment. Never had to check the chart half way through a visit. Dr. Ku is the most compassionate doctor I've seen for anything.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
1st round IVF - bcp, lupron, follistim, trigger, retrieval, ICSI, fresh transfer of 2 day 5 embryos. Resulted in my daughter. 2nd round - follistim, menopur, lupron, trigger, retrieval, ICSI, fresh transfer of 1 day 5 embryo with 1 to freeze. Chemical pregnancy. Frozen transfer 2 months later resulted in my son.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Charlie)
Nurse was great. Very professional. Entire staff is great. Stacy, the u/s tech is fantastic.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
$3500 - retrieval, $3000 - transfer plus $500 - anesthesia and $3500-5000 for meds
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
7
NPS
6
Age 27 - 29
3 IUI
1 Egg Freezing
Anovulation
PCOS
Unexplained
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
He [Dr. Ku] was always very willing to listen, explain what was going on, and seemed to take a personal interest in my desires and goals for having a family. He always responded on his work cell and I felt he was very compassionate. ... The last cycle to prepare my liking dr k had me use gonal f to help with my lining. ... He allowed us to transfer one or two.
The front desk [at Dallas IVF] in both the surgery center and clinic are both never friendly, wait time is good, the nurses and ultrasound tech is amazing. ... My questions were always answered and by a person who looked into my file closely. ... The wait time after you get brought back to meet with the doctor can be awhile. ... Mary [nurse] is amazing. She calls, takes time to listen and explains, emailed me everything we talked about. She would call other clinics for me. She is amazing!!
How was your experience with Lowell Ku at Dallas IVF?
He was always very willing to listen, explain what was going on, and seemed to take a personal interest in my desires and goals for having a family. He always responded on his work cell and I felt he was very compassionate.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
He is willing to listen so talk but also ask a lot.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
My questions were always answered and by a person who looked into my file closely.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
The last cycle to prepare my liking dr k had me use gonal f to help with my lining.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary)
Mary is amazing. She calls, takes time to listen and explains, emailed me everything we talked about. She would call other clinics for me. She is amazing!!
Describe your experience with Dallas IVF.
The front desk in both the surgery center and clinic are both never friendly, wait time is good, the nurses and ultrasound tech is amazing. The wait time after you get brought back to meet with the doctor can be awhile.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Our IVF which includes egg retrieval and transfer was 14000. And subsequent FETs 3700.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
He allowed us to transfer one or two.
7
Doctor
Lowell Ku
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Dallas IVF
Frisco
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
8
Age 37
Recurrent Pregnancy Loss
Unexplained
East Asian
Income $100K - $199K
2nd of 3 Docs
3 IUI With Other Docs
3 IVF With Other Docs
3 Embryo Freezing With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Strengths: He has a very warm bedside manner and is a good communicator. He gave me his cell number so that I could ask questions anytime, and was responsive. Detail-oriented and covered the bases. ... He suggested using ganirelix again instead of lupron because we previously had gotten the most eggs with ganirelix. ... He seemed open to transferring 2 embryos. ... I only did a consult and hysteroscopy and did not encounter any weaknesses during those processes.
Strengths: The staff [Dallas IVF] were all organized and professional. They have several locations and reproductive endocrinologists on staff so their offices should be convenient for people in the area. I only did a consult and hysteroscopy and did not encounter any weaknesses during those processes. ... They [nursing staff] were organized and professional. ... The consult was $200. The blood draw for AMH; sonogram for Antral Follicle Count (AFC); and hysteroscopy totaled almost $900.
How was your experience with Lowell Ku at Dallas IVF?
Strengths: He has a very warm bedside manner and is a good communicator. He gave me his cell number so that I could ask questions anytime, and was responsive. Detail-oriented and covered the bases.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
As always, advocate for yourself.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
They provided attentive care and always knew my case.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
He suggested using ganirelix again instead of lupron because we previously had gotten the most eggs with ganirelix.
Describe your experience with the nursing staff at Dallas IVF.
They were organized and professional.
Describe your experience with Dallas IVF.
Strengths: The staff were all organized and professional. They have several locations and reproductive endocrinologists on staff so their offices should be convenient for people in the area. I only did a consult and hysteroscopy and did not encounter any weaknesses during those processes.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
The consult was $200. The blood draw for AMH; sonogram for Antral Follicle Count (AFC); and hysteroscopy totaled almost $900.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
He seemed open to transferring 2 embryos.
8
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 33 - 35
2 IUI
1 IVF
Male Factor
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Very compassionate, I like that he’s [Dr. Lowell Ku] also been through IVF and is open about sharing that. Very well organized and good about calling me himself to follow up on any setbacks. Everyone I’ve encountered with this office is great.... Really seems to care, easy to contact after hours... So far, I've paid about $9k, will be another $3700 for transfer fee
I honestly haven't experienced any weaknesses [at Dallas IVF-Frisco], everyone is so nice and willing to help every step of the way. Clean, professional office. The only issue I had once is that the Frisco office where I normally go was undergoing renovations and no one called to tell me that I would need to go to the McKinney office for my appointment.
How was your experience with Lowell Ku at Dallas IVF?
Very compassionate, I like that he’s also been through IVF and is open about sharing that. Very well organized and good about calling me himself to follow up on any setbacks. Everyone I’ve encountered with this office is great.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
No advice but I would highly recommend
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Really seems to care, easy to contact after hours
Describe your experience with the nursing staff at Dallas IVF.
Mary is amazing, always going out of her way to answer questions of all kind.
Describe your experience with Dallas IVF.
I honestly haven't experienced any weaknesses, everyone is so nice and willing to help every step of the way. Clean, professional office. The only issue I had once is that the Frisco office where I normally go was undergoing renovations and no one called to tell me that I would need to go to the McKinney office for my appointment.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
So far, I've paid about $9k, will be another $3700 for transfer fee
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
8
Age 26
3 IUI
1 IVF
Anovulation
PCOS
Unexplained
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Neutral
Successful
I never felt rushed, my questions were always answered, and he [Dr. Lowell Ku] personally called me...most patient, kind, understanding doctor. He has personally undergone IVF with his wife twice so he understand it from another perspective. He always was honest with me about what was needed, treatment, and why he thought things would or wouldn’t work...Never be afraid to ask questions or feel like your taking up too much of his time.
Most of them [nurses at Dallas IVF] are amazing but of course as with any practice there are a few who don’t make your feel as comfortable...Iui was about 1500 per cycle IVF was 14000...they [front desk] don’t make your feel very welcomed at times...My husband says that their “sperm retrieval” area is awkward and need an update...I never felt rushed, my questions were always answered, and he [Dr. Lowell Ku] personally called m
How was your experience with Lowell Ku at Dallas IVF?
Dr Ku honestly is th most patient, kind, understanding doctor. He has personally undergone IVF with his wife twice so he understand it from another perspective. He always was honest with me about what was needed, treatment, and why he thought things would or wouldn’t work.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Never be afraid to ask questions or feel like your taking up too much of his time.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
I never felt rushed, my questions were always answered, and he personally called me.
Describe your experience with the nursing staff at Dallas IVF.
Most of them are amazing but of course as with any practice there are a few who don’t make your feel as comfortable
Describe your experience with Dallas IVF.
Their front desk personal defiantly needs to be replaced they don’t make your feel very welcomed at times. It’s okay to be confused if you don’t know where the surgery center is. Everyone doesn’t at first. My husband says that their “sperm retrieval” area is awkward and need an update.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Iui was about 1500 per cycle IVF was 14000
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Dr Ku prefers to do single embryo transfer due to the health risks of transferring multiples.
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Dallas IVF
Frisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2015 - 2016, Successful
NPS
8
NPS
8
Age 31 - 32
Male Factor
Income $200K - $499K
Accountant
2nd of 2 Docs
IVF With Other Docs
Neutral
Neutral
Successful
we enjoyed Dr Ku and he was very personable and accepting and willing to work with us on what we wanted to do. He was upfront with risks and we got the result we wanted which was a successful multiples pregnancy...Dr Ku is a believer of retrieving eggs and then giving your body a break by freezing the embryos and doing the transfer later. I thought this was great as it allowed the body to heal.
The staff was great and was the reason we chose DallasIVF over some other clinics that we interviewed...we enjoyed Dr Ku and he was very personable and accepting and willing to work with us on what we wanted to do. He was upfront with risks and we got the result we wanted which was a successful multiples pregnancy...Dr Ku is a believer of retrieving eggs and then giving your body a break by freezing the embryos and doing the transfer later. I thought this was great as it allowed the body to heal.
How was your experience with Lowell Ku at Dallas IVF?
we enjoyed Dr Ku and he was very personable and accepting and willing to work with us on what we wanted to do. He was upfront with risks and we got the result we wanted which was a successful multiples pregnancy.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Start early with the process and don't wait to go. The sooner the better
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Dr Ku is a believer of retrieving eggs and then giving your body a break by freezing the embryos and doing the transfer later. I thought this was great as it allowed the body to heal.
Describe your experience with the nursing staff at Dallas IVF.
The staff was great and was the reason we chose DallasIVF over some other clinics that we interviewed.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Based on the quality of the eggs the first time we just did a single embryo transfer to reduce the risk of multiples. After that failed he was open to doing multiple eggs which is what we had hoped for.
8
Doctor
Lowell Ku
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Dallas IVF
Frisco
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 26 - 27
1 IVF
Male Factor
Tubal Blockage
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My experience with Dr. Ku was stellar. He always made me feel comfortable, he is very genuine, explained everything to my level of understanding, and gave me success with 1 round of IVF. I was very sad when I "graduated" from his office and had to go to my OB's office. I will forever be grateful for Dr. Ku...The staff took the time to get to know me and develop a relationship...
The nursing staff at Dallas IVF is outstanding. They are knowledgeable, efficient, compassionate, and really take the time to get to know you on a more personable level. They walk you through every step of the way...Good communication, organized, nurses provide good emotional support but would be nice if they provided additional resources for support...
How was your experience with Lowell Ku at Dallas IVF?
My experience with Dr. Ku was stellar. He always made me feel comfortable, he is very genuine, explained everything to my level of understanding, and gave me success with 1 round of IVF. I was very sad when I "graduated" from his office and had to go to my OB's office. I will forever be grateful for Dr. Ku
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
be open-minded and never give up!
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
The staff took the time to get to know me and develop a relationship.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
long Lupron protocol = successful IVF cycle
Describe your experience with the nursing staff at Dallas IVF.
The nursing staff at Dallas IVF is outstanding. They are knowledgeable, efficient, compassionate, and really take the time to get to know you on a more personable level. They walk you through every step of the way.
Describe your experience with Dallas IVF.
good communication, organized, nurses provide good emotional support but would be nice if they provided additional resources for support.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
$10,000 give or take a little for 1 IVF cycle not including medications
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
10
NPS
8
Age 31 - 32
2 IUI
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
He [Dr. Ku] was very caring. He took the time to get to know us and what we were wanting. He listened to our concerns and addresses them accordingly. He was always available and took time to call and check on us during the cycles....I took clomid as well as did shots. I had to take multiple rounds of shots to get the desired size of eggs....They [Dallas IVF] spent time with us really explaining everything....Very nice clinic. Clean and well cared for.
Very nice clinic. Clean and well cared for....They [Dallas IVF] spent time with us really explaining everything....He [Dr. Ku] was very caring. He took the time to get to know us and what we were wanting. He listened to our concerns and addresses them accordingly. He was always available and took time to call and check on us during the cycles....Over 9k. Each time. Insurance only covered ultrasounds and blood work... I took clomid as well as did shots.
How was your experience with Lowell Ku at Dallas IVF?
He was very caring. He took the time to get to know us and what we were wanting. He listened to our concerns and addresses them accordingly. He was always available and took time to call and check on us during the cycles.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Be completely open.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
They spent time with us really explaining everything.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
I took clomid as well as did shots. I had to take multiple rounds of shots to get the desired size of eggs.
Describe your experience with the nursing staff at Dallas IVF.
Very sweet
Describe your experience with Dallas IVF.
Very nice clinic. Clean and well cared for.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Over 9k. Each time. Insurance only covered ultrasounds and blood work
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Na
10
Doctor
Lowell Ku
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Dallas IVF
Frisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5