Rated 6.6
Strongly recommend: 22%Neutral: 26%Don't recommend: 52%6.6
22% strongly recommend
4 reviews
Humanity
8.5
8.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.4
5.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
5.7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Stanford U
Residency
UCLA
Fellowship
UCSF

How Doctor Communicates

doctor available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Lynn Westphal works at

Kindbody - Silicon Valley
Rated 10
Strongly recommend: 100%10

Explore Clinic
Silicon Valley
4756 El Camino Real
Los Altos, CA 94022
Lynn Westphal works at

Kindbody - Arkansas
Rated

Explore Clinic
Rogers
2203 S. Promenade Blvd
Rogers, AR 72758

4 patient reviews

2022 - 2023, Unknown Success
NPS
7
NPS
10
Age 33 - 34
1 Fertility Medications
Male Factor
Accountant
1st of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr. Westphal has a wonderful bedside manner. She was warm and welcoming, and had already reviewed our case history therefore we didn't need to repeat ourselves over and over again. One of the major weaknesses was although she was our doctor, we only met her once at the first appointment. The rest of the meetings were with doctors on site and the nursing team....we just did a transfer with Dr. Westphal.
The clinic [Kindbody - Silicon Valley] is very chic, warm and welcoming. The rooms are very pretty and equipment is brand new. The only weakness is that there are not many Kindbody locations therefore it was almost an hour to drive to the clinic...The nursing staff in charge of blood collection was amazing. They had music playing in the room, and they were extremely kind and compassionate. The receptionist was always warm and welcoming. The nurse who would see me after my appointment was a bit cold and lacked compassion; she was very matter-of-fact in her approach.
How was your experience with Lynn Westphal at Kindbody - Silicon Valley?
Dr. Westphal has a wonderful bedside manner. She was warm and welcoming, and had already reviewed our case history therefore we didn't need to repeat ourselves over and over again. One of the major weaknesses was although she was our doctor, we only met her once at the first appointment. The rest of the meetings were with doctors on site and the nursing team.
What's one piece of advice would you give a prospective patient of Lynn Westphal at Kindbody - Silicon Valley?
You may not get to see Dr. Westphal that often
During treatment, were you treated like a number or a human with Lynn Westphal at Kindbody - Silicon Valley?
Dr. Westphal was well versed with our case history and file. We had started our fertility treatments in Toronto, they had sent over the file to Kindbody and she had reviewed it before we met her which is great.
Describe the protocols Lynn Westphal used in your cycles at Kindbody - Silicon Valley and their degree of success.
We had transferred over our eggs from Toronto to Kindbody, therefore we just did a transfer with Dr. Westphal.
Describe your experience with the nursing staff at Kindbody - Silicon Valley.
The nursing staff in charge of blood collection was amazing. They had music playing in the room, and they were extremely kind and compassionate. The receptionist was always warm and welcoming. The nurse who would see me after my appointment was a bit cold and lacked compassion; she was very matter-of-fact in her approach.
Describe your experience with Kindbody - Silicon Valley.
The clinic is very chic, warm and welcoming. The rooms are very pretty and equipment is brand new. The only weakness is that there are not many Kindbody locations therefore it was almost an hour to drive to the clinic.
Describe the costs associated with your care under Lynn Westphal at Kindbody - Silicon Valley.
Sorry I do not recall as I was covered under fertility benefits
Describe Lynn Westphal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Silicon Valley.
N/a
What specific things went wrong at Kindbody - Silicon Valley?
  • Failed to convey critical information
Describe the specific things that went wrong at Kindbody - Silicon Valley.
My clinic promised that the cost of moving my embryos from Toronto to San Francisco would be covered by my fertility benefits. Later on, once the embryos arrived at the clinic, they delayed my reimbursement for months without any clear communication. Finally, after 8 months I received my reimbursement.
7
Doctor
Lynn Westphal
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
10
Clinic
Kindbody - Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
5
NPS
5
Age 43 - 44
6 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Consultant
3rd of 3 Docs
6 IUI With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Westphal (Kindbody, Silicon Valley) was very kind, albeit abrupt at times. She was eventually willing to try alternate approaches but we lost a few cycles negotiating/advocating for what ended up being necessary treatment...Have a list of questions prepared for each visit, she has very little time...6 Clomid cycles, a few requiring a double dose, one layered in Letrizole (unsuccessfully)...
High turnover and burnout of existing staff [Kindbody San Francisco] has really diminished my support for this clinic...The replacement staff is very green (new/young in their careers) and will need time to see if they can come up to speed...Billing was a constant issue with me being double charged for 6mo before we were able to sort and reconcile cash pay, insurance billing, resulting charges...
How was your experience with Lynn Westphal at Kindbody - San Francisco?
Dr. Westphal (Kindbody, Silicon Valley) was very kind, albeit abrupt at times. She was eventually willing to try alternate approaches but we lost a few cycles negotiating/advocating for what ended up being necessary treatment.
What's one piece of advice would you give a prospective patient of Lynn Westphal at Kindbody - San Francisco?
Have a list of questions prepared for each visit, she has very little time.
During treatment, were you treated like a number or a human with Lynn Westphal at Kindbody - San Francisco?
Nursing staff was extraordinarily kind helping me process prior fertility trauma and understand the process and options
Describe the protocols Lynn Westphal used in your cycles at Kindbody - San Francisco and their degree of success.
6 Clomid cycles, a few requiring a double dose, one layered in Letrizole (unsuccessfully)
Describe your experience with your nurse at Kindbody - San Francisco. (Assigned nurse: Erica)
Both Robin and Erica were wonderful, experienced, well informed, kind, helpful, lots of time. Due to recent turnover (Erica went back to school and Robin moved into clinical/surgical support not patient care) their nursing staff is fragmented. Several other Kindbody clinics have provided experienced nurses, for cross coverage, the new nurse Christina is terrible (not experienced, not supportive, unaware of patient stories), recent cycles have had no continuity with a different nurse each visit attempting to answer questions and telling me someone would follow up later.
Describe your experience with Kindbody - San Francisco.
High turnover and burnout of existing staff has really diminished my support for this clinic. My favorite people have left or been reassigned. The replacement staff is very green (new/young in their careers) and will need time to see if they can come up to speed.
Describe the costs associated with your care under Lynn Westphal at Kindbody - San Francisco.
Billing was a constant issue with me being double charged for 6mo before we were able to sort and reconcile cash pay, insurance billing, resulting charges.
What specific things went wrong at Kindbody - San Francisco?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
5
Doctor
Lynn Westphal
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
5
Clinic
Kindbody - San Francisco
San Francisco
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 29
1 Egg Freezing (cancer)
1 Embryo Freezing (cancer)
Cancer
Income $500K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
In my opinion, it was the correct balance of friend + doctor -- she definitely cared about me as a person, but was extremely professional and made sure that her job at doctor was #1 priority.
Everyone was very organized and informed. Everyone wanted to make sure I had all of the questions answered and that I fully understood what was happening.
How was your experience with Lynn Westphal at Stanford University?
She was extremely matter-of-fact and confident in the process + treatment -- at times this was not warm + fuzzy, but I always had confidence in her ability to give me the results I needed. In my opinion, it was the correct balance of friend + doctor -- she definitely cared about me as a person, but was extremely professional and made sure that her job at doctor was #1 priority.
What's one piece of advice would you give a prospective patient of Lynn Westphal at Stanford University?
She is a true professional and will get the job done. She is not warm + fuzzy all the time, but she absolutely cares about her patients and will make sure that all questions + concerns are addressed.
During treatment, were you treated like a number or a human with Lynn Westphal at Stanford University?
My doctor was very matter-of-fact with the process and expected results, but still took the time to consider/ care about my own wishes. She always made sure that I completely understood what was happening and that ALL of my questions were answered. She wanted to make sure that we were doing what was right for my husband and me, and always made sure to take the time to hear from us.
Describe your experience with the nursing staff at Stanford University.
Everyone was very organized and informed. Everyone wanted to make sure I had all of the questions answered and that I fully understood what was happening.
10
Doctor
Lynn Westphal
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Stanford University
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2009 - 2010, Successful
NPS
10
NPS
10
Age 34 - 35
1 Embryo Freezing
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She's [Dr. Westphal] a warm caring doctor and spent time answering my multitude of questions. I have met with her of multiple occasions and she confirmed my pregnancy (which happened to be natural). She also counseled me after I was diagnosed with cancer and helped me make some decisions about further fertility preservation. She is a wonderful Doctor.
She's [Dr. Westphal at Stanford Fertility] a warm caring doctor and spent time answering my multitude of questions. I have met with her of multiple occasions and she confirmed my pregnancy (which happened to be natural). She also counseled me after I was diagnosed with cancer and helped me make some decisions about further fertility preservation. She is a wonderful Doctor.
How was your experience with Lynn Westphal at Stanford University?
I could not be happier with Dr Westphal. She is an excellent clinician.
What's one piece of advice would you give a prospective patient of Lynn Westphal at Stanford University?
Come with a list of questions. She is happy to answer them all.
During treatment, were you treated like a number or a human with Lynn Westphal at Stanford University?
She's a warm caring doctor and spent time answering my multitude of questions. I have met with her of multiple occasions and she confirmed my pregnancy (which happened to be natural). She also counseled me after I was diagnosed with cancer and helped me make some decisions about further fertility preservation. She is a wonderful Doctor.
Describe the costs associated with your care under Lynn Westphal at Stanford University.
10,000
10
Doctor
Lynn Westphal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Stanford University
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5