Rated 9.7
Strongly recommend: 84%Neutral: 16%9.7
84% strongly recommend
17 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.3
6.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8.2
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Harvard
Residency
Harvard
Fellowship
Harvard

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Malinda Lee works in 1 office at

Reproductive Science Center
Rated 9
Strongly recommend: 83%Neutral: 7%Don't recommend: 10%9

Explore Clinic
Los Gatos
15066 Los Gatos Almaden Road Suite 110
Los Gatos, CA 95032

17 patient reviews

LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, Successful
NPS
10
NPS
10
Age 34
1 IVF
Donor Sperm
East Asian
Income $200K - $499K
Engineer
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee really impressed me with her intelligence and capability...agonist protocol. Adjust dosage during stimulation...understood my fears and arranged weekly ultrasound checks until graduation, which reassured me by showing my baby's healthy development
From what I know, the success rates of fertility treatments at RSC are very high, regardless of which doctor is involved; the outcomes are very good. Most people succeed in having a healthy baby after just one IVF cycle. Moreover, RSC operates on a shift system, which I think is more efficient.
How was your experience with Malinda Lee at Reproductive Science Center?
Dr. Lee really impressed me with her intelligence and capability. After three unsuccessful IUIs and one IVF with other doctors, where I only retrieved 7 eggs and ended up with just one PGT-passed embryo for implantation, I felt doubtful about its success due to my thin endometrium, which wasn't addressed by the previous doctors. That implantation ended in a biochemical pregnancy, leaving me deeply frustrated. I discovered Dr. Lee online and decided to contact RSC, even though there was a wait of over four months to see her. Fortunately, I got the chance to have a video consultation with Dr. Lee earlier than expected. After that, I promptly started treatment with her and soon became pregnant, with many healthy embryos frozen for future use, a far better outcome than my initial IVF experience. I was still scared during the implantation because my first experience, where the only embryo retrieved resulted in a biochemical pregnancy, had left me with many anxieties. Dr. Lee understood my fears and arranged weekly ultrasound checks until graduation, which reassured me by showing my baby's healthy development. Her understanding and adjustments to address my concerns made me feel truly cared for, not just as a patient looking to conceive, but also emotionally supported. I'm so glad I found Dr. Lee, and now I feel confident about my pregnancy.
What's one piece of advice would you give a prospective patient of Malinda Lee at Reproductive Science Center?
Dr. Lee is very professional and kind. Whenever I have questions, she answers all of them in detail. Her explanations are not only from a medical professional's perspective but also logically reasoned, which always makes it clear to me the purpose of the medications at each stage of the treatment. She makes me feel very trusted and reassured. I am so glad to have met Dr. Lee.
During treatment, were you treated like a number or a human with Malinda Lee at Reproductive Science Center?
Dr. Lee made me feel both kind and professional. She is very intelligent. When I was 32 and had a failed IVF cycle, I was quite discouraged and doubted myself. However, Dr. Lee not only encouraged me, but she also used logical and professional analysis to explain why I needed to proceed as advised. Whenever I hesitated, she patiently explained her reasons for choosing specific treatments. Following her protocol, I successfully became pregnant and had many healthy PGT embryos.
Describe the protocols Malinda Lee used in your cycles at Reproductive Science Center and their degree of success.
agonist protocol. Adjust dosage during stimulation.
Describe your experience with Reproductive Science Center.
From what I know, the success rates of fertility treatments at RSC are very high, regardless of which doctor is involved; the outcomes are very good. Most people succeed in having a healthy baby after just one IVF cycle. Moreover, RSC operates on a shift system, which I think is more efficient.
Describe Malinda Lee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
I only did 1 embryo transfer and it's successful.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Science Center
Los Gatos
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Consult
NPS
10
NPS
10
Age 36
Latinx
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Lee is kind and supportive. She answers your questions thoroughly without any judgment and ensures you have a clear understanding of your treatment. She has a good sense of humor and is highly competent. She genuinely cares about the well-being of her patients. She is reliable and responsive. She takes time to respond to emails...she genuinely wants to help and provide high-quality care tailored to your needs.
RSC clinic provides high-quality, compassionate care to patients and strives to meet their unique needs. The clinic is easily accessible, responds promptly to inquiries, and all staff members are warm and welcoming...The RSC team members I have communicated with have all been incredible thus far, with each of them being kind, helpful, and accessible...I cannot imagine going through this process without being in the care of Dr. Lee. She is gifted in creating a safe space where her patients feel heard, seen and supported.
How was your experience with Malinda Lee at Reproductive Science Center?
Dr. Lee is kind and supportive. She answers your questions thoroughly without any judgment and ensures you have a clear understanding of your treatment. She has a good sense of humor and is highly competent. She genuinely cares about the well-being of her patients. She is reliable and responsive. She takes time to respond to emails.
What's one piece of advice would you give a prospective patient of Malinda Lee at Reproductive Science Center?
Please do not be afraid to ask questions; she genuinely wants to help and provide high-quality care tailored to your needs.
During treatment, were you treated like a number or a human with Malinda Lee at Reproductive Science Center?
Dr. Lee is kind and thorough when answering questions and takes the time to get to know your unique needs as a patient, to understand your reproductive story and family-building goals.
Describe the protocols Malinda Lee used in your cycles at Reproductive Science Center and their degree of success.
In the process of beginning treatment. Dr. Lee continues to be helpful and to keep me and my partner informed about the IVF process (which we will be beginning next week!). I cannot imagine going through this process without being in the care of Dr. Lee. She is gifted in creating a safe space where her patients feel heard, seen and supported.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Shannon)
My nurse, Shannon, is compassionate and knowledgeable. She genuinely cares for your well-being by ensuring all your questions are answered or relayed to Dr. Lee, checking in on you, and providing education on procedures, which shows through her attentive and supportive nature. The RSC team members I have communicated with have all been incredible thus far, with each of them being kind, helpful, and accessible.
Describe your experience with Reproductive Science Center.
RSC clinic provides high-quality, compassionate care to patients and strives to meet their unique needs. The clinic is easily accessible, responds promptly to inquiries, and all staff members are warm and welcoming!
Describe the costs associated with your care under Malinda Lee at Reproductive Science Center.
The cost of IVF is roughly about $19,000, with first visit with vaginal ultrasound costing roughly $375.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Reproductive Science Center
Los Gatos
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 38
1 IVF
Unexplained
South Asian
Income $200K - $499K
Operations
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Lee was absolutely amazing! She's incredibly supportive, easily accessible, invested in my care, not to mention genuinely authentic. Never dismissed any questions. She walked me through every scenario, what to expect next, etc. I honestly felt to at ease under her care. I knew I was in good hands...The clinic is known for mid-luteal protocol. We had a very good success with this...
All the team members [of Spring Fertility] we encountered were always so positive, authentic, caring...I never really had to wait more than 5 minutes for any of my appointments...[nurses were] Always answered my emails/calls within the same day, super informative, attentive, & helpful...The clinic is known for mid-luteal protocol....
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
Dr Lee was absolutely amazing! She's incredibly supportive, easily accessible, invested in my care, not to mention genuinely authentic. Never dismissed any questions. She walked me through every scenario, what to expect next, etc. I honestly felt to at ease under her care. I knew I was in good hands. I think it helped that I had something to compare to as well - it was night and day. I couldn't have asked for a better doctor on my side
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
Don't be afraid to ask any, and all questions. You have to be your own advocate.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
Dr Lee was warm, always welcomed all questions I had. When I had my first consultation with her, I automatically felt at ease. The only reason I swayed and chose my original RE was solely due to years of experience. I thought logically, it would make sense to choose my former clinic based on that. Dr. Lee was fairly new to Spring. Long story short, I didn't have the best experience with my first RE. I felt like I was a number. After my first egg retrieval I decided to switch. My first call back at Spring, the care team made themselves available in giving me everything I needed to know re the process of transfer process. Communication with Dr Lee and her care team was always seamless. Someone was always available to answer my questions via email or call.
Describe the protocols Malinda Lee used in your cycles at Spring Fertility Silicon Valley and their degree of success.
The clinic is known for mid-luteal protocol. We had a very good success with this. Had 15 follicles at baseline, ultimately, 13 retrieved, 12 mature, 8 blasts, total of 4 euploid. Dr. Lee changed my dosage as needed to synchronize the growth of each follicle.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Jill)
Dr Lee's care team was great! There was a little mishap with my pharmacy and my brand only preference but other than that, everything was seamless. Both Jill & Natalie were a joy to work with. Always answered my emails/calls within the same day, super informative, attentive, & helpful.
Describe your experience with Spring Fertility Silicon Valley.
The Sunnyvale location is fairly new but you couldn't tell the difference in their operations. Clean, modern, and very warm. All the team members we encountered were always so positive, authentic, caring. As the clinic is growing, there seems to be a new face/addition but that's not necessarily a bad thing. I never really had to wait more than 5 minutes for any of my appointments.
Describe the costs associated with your care under Malinda Lee at Spring Fertility Silicon Valley.
I have insurance coverage - didn't have had to deal with majority of the cost outside of deductible/OOP max
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 30
1 Fertility Medications
Anovulation
PCOS
Ashkenazi Jewish
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee is the most perfect combination of intelligent, kind, proactive, caring, knowledgeable and experienced...Dr. Lee looked into things that other doctors missed...She was so sweet and kind. She took the time to get to know me and to always answer all of my questions...We used 5mg of Letrozole for 5 days, to induce ovulation, followed by one shot of Ovidrel once we saw that I had a mature follicle....
Spring is absolutely perfect. It was pricey, because we had to pay out of pocket, but incredibly worth it. The place is clean and very comfortable and the entire team is so caring and knowledgeable...We used 5mg of Letrozole for 5 days, to induce ovulation, followed by one shot of Ovidrel once we saw that I had a mature follicle. It was perfect and very easy...
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee is the most perfect combination of intelligent, kind, proactive, caring, knowledgeable and experienced. Graduating from her care and moving on to an OB was the most bittersweet experience. If I could have Dr Lee as my OB, primary care and the pediatrician for my daughter, that would be the absolute best.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
Don’t hesitate! Once my blood tests came back normal at my primary care dr, I was told to wait until it had been a year before looking into fertility issues. As someone who hadn’t ovulated once in 5 months, I didn’t want to do that because I knew something was wrong. Dr. Lee looked into things that other doctors missed, and we were extremely blessed to be successful in our first cycle (even through Dr. Lee made it clear that we would take these steps for the first 3-6 cycles, and that it’s normal for it to take some time).
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
She was so sweet and kind. She took the time to get to know me and to always answer all of my questions (I had lots).
Describe the protocols Malinda Lee used in your cycles at Spring Fertility Silicon Valley and their degree of success.
We used 5mg of Letrozole for 5 days, to induce ovulation, followed by one shot of Ovidrel once we saw that I had a mature follicle. It was perfect and very easy.
Describe your experience with Spring Fertility Silicon Valley.
Spring is absolutely perfect. It was pricey, because we had to pay out of pocket, but incredibly worth it. The place is clean and very comfortable and the entire team is so caring and knowledgeable.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 23 Eggs Frozen
NPS
8
NPS
8
Age 37
1 Egg Freezing
East Asian
Income $0 - $49K
Only Doc Seen
Donor Sperm
Neutral
Neutral
Successful
Dr. Lee is very kind and willing to consider patients. Her goals are the same as mine.She gave me good advice before the surgery and called to care about me after the surgery...is very professional and friendly, and she is very considerate of patients. Since she is not working at RSC headquarters, I have not met her in person, but have communicated through video or phone...Dr. Lee will try his best to help you achieve your goals
All aspects [of Reproductive Science Center] are very good. If the nurse responsible for blood sampling could be more professional, I wouldn't need to get so many injections...Dr. Lee is very professional and friendly, and she is very considerate of patients. Since she is not working at RSC headquarters, I have not met her in person, but have communicated through video or phone...[nurse] Mei has a strong sense of responsibility and is also very well regulated. Remind me of what to do next based on the progress of the cycle
How was your experience with Malinda Lee at Reproductive Science Center?
Dr. Lee is very professional and friendly, and she is very considerate of patients. Since she is not working at RSC headquarters, I have not met her in person, but have communicated through video or phone.
What's one piece of advice would you give a prospective patient of Malinda Lee at Reproductive Science Center?
Fully express your thoughts and needs, Dr. Lee will try his best to help you achieve your goals
During treatment, were you treated like a number or a human with Malinda Lee at Reproductive Science Center?
Dr. Lee is very kind and willing to consider patients. Her goals are the same as mine.She gave me good advice before the surgery and called to care about me after the surgery.
Describe the protocols Malinda Lee used in your cycles at Reproductive Science Center and their degree of success.
I used ovulation promoting drugs and adjusted the dosage according to the ultrasound report
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Mei)
Mei has a strong sense of responsibility and is also very well regulated. Remind me of what to do next based on the progress of the cycle
Describe your experience with Reproductive Science Center.
The data on CDC is very good, and there is an international team.All aspects are very good. If the nurse responsible for blood sampling could be more professional, I wouldn't need to get so many injections
Describe the costs associated with your care under Malinda Lee at Reproductive Science Center.
The treatment fee is less than $10000, excluding medication
Describe Malinda Lee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
Not involved
8
Doctor
Malinda Lee
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Reproductive Science Center
Los Gatos
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 31 - 32
2 Egg Freezing
1 Embryo Freezing
East Asian
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Malinda Lee] extremely knowledgeable and reassuring...3 rounds of egg + embryo freezing...kind and gentle personality also helped sooth my nerves...walked me through every step of the way with dedicated attention...was able to get in touch with Dr. Lee very quickly who generously opened up her schedule the day of my symptoms to do an ultrasound for me personally to assure me that everything was ok.
The overall nursing team [at Reproductive Science Center] is wonderful but I did run into 1-2 nurses who were not so sympathetic...Shannon was the best! I never got to meet her in person but her presence came through the portal messages and I felt very well taken care of by the entire nursing team
How was your experience with Malinda Lee at Reproductive Science Center?
Being Dr. Lee’s patient has been a very educational and comforting experience that brought me much hope and a strong sense of empowerment. Not only was she extremely knowledgeable and reassuring throughout my 3 rounds of egg + embryo freezing, her kind and gentle personality also helped sooth my nerves throughout this process, which can be emotionally and physically challenging. Dr. Lee along with my case manager at RSC walked me through every step of the way with dedicated attention - at no point did I feel at all panicked due to lack of information or communication from the team. I met with Dr. Lee at the beginning of my cycles and received a very well-rounded educational session from her that brought lots of clarity, and throughout my cycles I was able to reach her or the case managers via phone or RSC portal messages. The treatments went very smoothly; when at the end of my last cycle I ran into a common complication post-surgery, I was able to get in touch with Dr. Lee very quickly who generously opened up her schedule the day of my symptoms to do an ultrasound for me personally to assure me that everything was ok. Will always be thankful & I can’t imagine anyone better! Dr. Lee will be my go-to fertility doc from now on and I can’t wait to introduce her to all my friends! :)
What's one piece of advice would you give a prospective patient of Malinda Lee at Reproductive Science Center?
Ask all your questions and take notes! I grabbed the paper she drew diagrams on too because she's an amazing educator :)
During treatment, were you treated like a number or a human with Malinda Lee at Reproductive Science Center?
Being Dr. Lee’s patient has been a very educational and comforting experience that brought me much hope and a strong sense of empowerment. Not only was she extremely knowledgeable and reassuring throughout my 3 rounds of egg + embryo freezing, her kind and gentle personality also helped sooth my nerves throughout this process, which can be emotionally and physically challenging. Dr. Lee along with my case manager at RSC walked me through every step of the way with dedicated attention - at no point did I feel at all panicked due to lack of information or communication from the team. I met with Dr. Lee at the beginning of my cycles and received a very well-rounded educational session from her that brought lots of clarity, and throughout my cycles I was able to reach her or the case managers via phone or RSC portal messages. The treatments went very smoothly; when at the end of my last cycle I ran into a common complication post-surgery, I was able to get in touch with Dr. Lee very quickly who generously opened up her schedule the day of my symptoms to do an ultrasound for me personally to assure me that everything was ok. Will always be thankful & I can’t imagine anyone better! Dr. Lee will be my go-to fertility doc from now on and I can’t wait to introduce her to all my friends! :)
Describe the protocols Malinda Lee used in your cycles at Reproductive Science Center and their degree of success.
Menopur, Gonal F, Cetrotide, Lupron Trigger. First round's result was stellar, second round the number were lower than the first. Third round came back up a little but not much, though by then I'd already have enough.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Shannon Johnstone)
Shannon was the best! I never got to meet her in person but her presence came through the portal messages and I felt very well taken care of by the entire nursing team - they form a network that supports the patients seamlessly, so that when you have questions, you can be answered asap by a few different people, as opposed to waiting just for that one staff member to respond. Shannon was also very organized and kind, at no point did I feel confused at all due to lack of information or communication. During my cycle I started nitpicking details because of anxiety and Shannon kindly answered all my tiny miscellaneous questions which were so much appreciated! Thank you so much :)
Describe your experience with Reproductive Science Center.
Not having weekend hours for the Los Gatos branch meant patients near retrieval have to drive one hour with heavy bellies to the San Ramon branch just for a blood draw and sonographer. I really hope weekend availability opens up at Los Gatos so that it'd be much easier for the local patients in the future! The overall nursing team is wonderful but I did run into 1-2 nurses who were not so sympathetic. One even acted dismissive towards my anxiety for surgery and fears for needles by grabbing my wrist and sticking the needle into my arm while I was crying, "Everybody does this." I hope more well-rounded training gets to this staff member to emphasize the importance of empathy. But everyone else at the clinic were so absolutely wonderful that they made up for the one mishap.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Science Center
Los Gatos
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
Diminished Ovarian Reserve
East Asian
Income $500K+
Investment Banker
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee expertise and innovative approach to treatment were evident...meticulously analyzed every aspect of our case, she quickly grasped the challenges and were able to provide alternative options and to think outside the box...treated me not like a patient, more like a partner with so much respect and caring
The whole team at RSC including...my case manager Heather were very thoughtful, informative, and responsive throughout the process....were always available to answer our questions, calm our fears, and provide guidance every step of the way. We always felt the personal connection between everyone
How was your experience with Malinda Lee at Reproductive Science Center?
We are overjoyed to share our heartfelt gratitude for Dr Lee and their remarkable team, who guided us through what can only be described as a challenging IVF journey with unparalleled skill, compassion, and determination. When my partner and I first approached Dr Lee, we were met with a sense of hopelessness after previous unsuccessful attempts at IVF. However, from the moment we sat down with Dr. Lee . we knew we were in the hands of someone truly extraordinary. Dr. Lee expertise and innovative approach to treatment were evident from the start. After She meticulously analyzed every aspect of our case, she quickly grasped the challenges and were able to provide alternative options and to think outside the box! She would discuss every possible plan of pros and cons with me very patiently in each stage, objectively and directly (loving that)express her opinions. I always felt she treated me not like a patient, more like a partner with so much respect and caring even though I didn’t (still don’t) understand the depth of issues most of the time. She gave us so much confidence along the way to trust her fully. AND WOW, Dr Lee’s Plan worked on our first egg retrieval with HER! we were lucky enough to develop a very healthy embryo and ended up a successfully Pregnancy! We simply cannot believe it , it is a miracle for us when ourselves almost gave up. Throughout the entire process, We felt incredibly cared for, our concerns heard, and like a partner in the discussion. The whole team at RSC including Dr. Lee and my case manager Heather were very thoughtful, informative, and responsive throughout the process. They were always available to answer our questions, calm our fears, and provide guidance every step of the way. We always felt the personal connection between everyone. Especially when Dr Lee and my partner started to talk about Footballs! We are very excited to start our pregnancy journey & incredibly grateful for the great work by Dr. Lee, Heather, and the RSC! We cannot recommend them highly enough!
During treatment, were you treated like a number or a human with Malinda Lee at Reproductive Science Center?
After She meticulously analyzed every aspect of our case, she quickly grasped the challenges and were able to provide alternative options and to think outside the box! She would discuss every possible plan of pros and cons with me very patiently in each stage, objectively and directly (loving that)express her opinions. I always felt she treated me not like a patient, more like a partner with so much respect and caring even though I didn’t (still don’t) understand the depth of issues most of the time. She gave us so much confidence along the way to trust her fully.
Describe your experience with Reproductive Science Center.
Throughout the entire process, We felt incredibly cared for, our concerns heard, and like a partner in the discussion. The whole team at RSC were very thoughtful, informative, and responsive throughout the process. They were always available to answer our questions, calm our fears, and provide guidance every step of the way. We always felt the personal connection between everyone..
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Science Center
Los Gatos
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Lee] knows every detail of my case, and always makes the best plan for the treatment...Dr. Lee leads her team professionally and builds up good relationships with patients. They give me detailed instructions and follow-ups all the time which makes the IVF treatment clear and easy...Lupron, Pregnyl, and Gonal-f for egg retrieval. Dr. Lee instructs me to adjust the dose after ultrasound and blood draw. The results of the two retrieves are surprises- we have several best quality embryos. I use Ovidrel and Medrol for transfer...
The environment [at Spring Fertility] is clean and neat, help to relax patients. The Lab, operating room and all other medical equipments are new and advanced...Dr. Lee's nurse team are very practiced and warm. They do care about my case and follow up on time. They provide professional help and the best service to patients. I get support from them every time I need....
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee is very smart and practiced so I trust her at the beginning of the consultation. Then, we decide to work with her immediately which is the best decision we've made. Dr. Lee makes the best plan for my IVF treatment and instructs us step by step. I feel happy and warm during every visit. Dr. Lee is my lucky angel, it couldn't work without her effort. After half year treatment (including retreaval and transfer), I am pregant and have several best embryos for future babies. Dr.Lee's magic work is much byond our expectation!
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
Working with Dr. Lee is very simple, just trust her and the whole team. Follow all the instructions and relax! IVF treatment can be a happy journey.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee is super nice and cares about us. She knows every detail of my case, and always makes the best plan for the treatment. Furthermore, I feel very comfortable during the whole process. No pain, no side effects, I am as healthy as a natural pregnant woman. Moreover, Dr. Lee leads her team professionally and builds up good relationships with patients. They give me detailed instructions and follow-ups all the time which makes the IVF treatment clear and easy. I am so impressed that every staff in the clinic I've met is specialized and passionate. It's my greatest honor to work with Dr. Lee and her team because they truly take good care of me. I highly recommend Dr. Lee and absolutely trust Spring Fertility.
Describe the protocols Malinda Lee used in your cycles at Spring Fertility Silicon Valley and their degree of success.
I use Lupron, Pregnyl, and Gonal-f for egg retrieval. Dr. Lee instructs me to adjust the dose after ultrasound and blood draw. The results of the two retrieves are surprises- we have several best quality embryos. I use Ovidrel and Medrol for transfer. Embryo transfer is much easier than retrieval. I am pregnant after the transfer and the baby is very healthy and strong.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Jillian Mattingly )
Dr. Lee's nurse team are very practiced and warm. They do care about my case and follow up on time. They provide professional help and the best service to patients. I get support from them every time I need.
Describe your experience with Spring Fertility Silicon Valley.
Spring Fertility is the best! The environment is clean and neat, help to relax patients. The Lab, operating room and all other medical equipments are new and advanced. They also have a best IVF doctor team and nursing team which mentioned before. Everything is perfect here.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 37
1 Egg Freezing
Unexplained
Engineer
2nd of 2 Docs
IVF With Other Docs
4 Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
with her [Dr. Lee] protocol, in one round of egg retrieval I got 16 eggs, and in the end got 3 blastocysts passed PGT-A (all are AA/AB level). This is already way better than my previous 4 rounds of egg retrieval results combined!!!!! Also not mentioning that she did every single ultrasound with her own hands, and never missed any one. And yes she did my egg retrieval surgery and egg transfer herself as well. All my questions got patiently answered along the way...
Spring fertility clinic is very efficient and well organized. The clinic is trying hard to provide a warm and caring environment for all of the patients. The doctors here are top notch yet caring as well. Comparing with many other clinics, Spring fertility would teach you how to prepare to max your chance for success, including eating Q10, exercise, sleep well, acupuncture, etc...
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
I was lucky to find Dr. Lee who finally ended the IVF journey for me, who is generally healthy, volunteered to do IVF to have a baby efficiently (and also egg freezing to save some hope for future), but unfortunately failed even egg retrievals for 4 times in the past 1 year with another well-known clinic. Being 36Y old, with AMH 5.15, FSH normal, AFC 10+ plus totally normal health check up results & generic carrier screening results, I thought my IVF case would be a fairly easy one. But unfortunately I had to go through the egg retrieval process for 4 times with prior clinic, which was totally unexpected. But it is also fortunate that I gained enough experience to compare, and thus confident to tell, what would a good doctor looks like. I don’t want to spend too much time to describe what I experienced with the previous clinic but just let the numbers speak. In the previous clinic, under the protocol defined by a very famous, experienced yet busy doctor, 4 egg retrieval circles in total, I got 26 eggs, 15+ fertilized, and ended up with only 2 D5 blastocysts passed PGT-A (1BB and 1CC). Each time the doctor defined the egg retrieval plan a few months beforehand, never showed up in any of my ultrasounds, and even the final trigger time was what his interns decided based on the doctor’s notes which was written 1 months ago. Every time when I got the upset results and want to discuss further with the doctor, I can only got the time spot like 3~4 weeks later, and for the 30 minutes session the doctor was always 20~25 minutes late. During the rest 5~10 minutes, he just read my charts to refresh his own memory but not be able to provide any more information beyond that. What finally triggered me to change doctor was because the last time I asked again why the egg retrieval results are not as good as expected, the doctor said, “It is just your body acting like age 42 which we can’t help with that at all. But the protocol is already the best solution and we will repeat again next time”. As someone who is fairly confident about her health condition (I work out A LOT) and actively doing research (even though I am not medical background) I don’t buy in that conclusion at all. I wanted to seek for the second opinion. I located Dr. Lee from Spring fertility clinic not by testing my luck again (like I did with the first clinic) but through very careful research of all the major fertility clinics in the bay area this time. I did check the success rate and talked to multiple doctors from different clinics. There are for sure many other famous clinics than Spring fertility, but none of them could start my treatment plan as efficiently as Spring fertility (most would need to wait for a few more months because they are already busy). And there are many doctors who are more experienced than Dr Lee, but none of them is more patient than Dr Lee to listen to my whole experience, to be willing to read my hundreds of charts carefully, to spend time doing more research to customize the protocol, and to dare to give totally different opinions against the prior doctor. I was very clear of what I need this time – I don’t need even bigger clinic names or even more famous doctor, I just need doctor who is knowledgeable enough, and yet caring enough for my case. “I believe there is a customized IVF plan for each patient” - Some doctor just say it, but some really show you the action. Dr Lee is the latter one. I bet on her, and I won this time. My experience with Spring fertility clinic and Dr Lee was excellent, especially when comparing with my previous upsetting experience. Dr Lee spent quality time to understand my charts carefully, and gave totally different protocol (and it works well this time!). Again – let numbers talk – with her protocol, in one round of egg retrieval I got 16 eggs, and in the end got 3 blastocysts passed PGT-A (all are AA/AB level). This is already way better than my previous 4 rounds of egg retrieval results combined!!!!! Also not mentioning that she did every single ultrasound with her own hands, and never missed any one. And yes she did my egg retrieval surgery and egg transfer herself as well. All my questions got patiently answered along the way, and currently when I am typing for this article, I am happily 12-week pregnant. My body condition didn’t change; but what changed the result? It is not the medical knowledge the doctors have, but also the time and effort they are willing to spend on you. Dr Lee has the best medical education and training background that any doctor would admire and she no doubt has enough medical knowledge to do the IVF job. And what’s more important is she works hard, she understands and cares about your suffer, and she treats you as a woman, but not just a number. I highly recommend Dr Lee to anyone who is seeking IVF treatment. You need a good and caring doctor to maximize the opportunity to success since the IVF is a tough and expensive journey. Do some more research on your clinic and doctor before you invest; and hope my experience above could help you to save some effort, emotion, and dollars.
Describe your experience with Spring Fertility Silicon Valley.
My overall feeling with Spring fertility clinic is very efficient and well organized. The clinic is trying hard to provide a warm and caring environment for all of the patients. The doctors here are top notch yet caring as well. Comparing with many other clinics, Spring fertility would teach you how to prepare to max your chance for success, including eating Q10, exercise, sleep well, acupuncture, etc. Every little effort counts.
Describe the costs associated with your care under Malinda Lee at Spring Fertility Silicon Valley.
My insurance covered all the cost so I didn't worry about the cost during the whole process.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2023 - 2024, Unknown Success
NPS
10
NPS
10
Age 33 - 34
1 IVF
Male Factor
East Asian
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
communication with Dr. Lee is quite smooth...will explain and answer all your questions...For important appointment, she will be there...after each visit either she or the case manager will call us and address questions through the phone. You can also ask questions through the portal, and response is usually fast.
[Reproductive Science Center] will arrange the morning time for the daily blood draw patients which is great...They are all warm and nice. Nurses are professional and other stuff are also very responsible. If you need anything, they will help you...They are nice and responsive.
How was your experience with Malinda Lee at Reproductive Science Center?
The communication with Dr. Lee is quite smooth. She will explain and answer all your questions. If you have doubts, she will also address it. For important appointment, she will be there and after each visit either she or the case manager will call us and address questions through the phone. You can also ask questions through the portal, and response is usually fast.
What's one piece of advice would you give a prospective patient of Malinda Lee at Reproductive Science Center?
Don't hesitate to ask questions. They are nice to answer.
During treatment, were you treated like a number or a human with Malinda Lee at Reproductive Science Center?
Dr. Lee or the case manager will call us after each tests. If we have questions, we can definitely ask her any time. She is warm.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Shannon)
They are nice and responsive.
Describe your experience with Reproductive Science Center.
The clinic will arrange the morning time for the daily blood draw patients which is great. Because for people who need to work, the time works well. They are all warm and nice. Nurses are professional and other stuff are also very responsible. If you need anything, they will help you.
Describe your experience with your monitoring appointments at Reproductive Science Center.
It is convenient to schedule the appointments.
Describe the costs associated with your care under Malinda Lee at Reproductive Science Center.
After insurance, we only spent 3000 dollars for PGT
10
Doctor
Malinda Lee
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Reproductive Science Center
Los Gatos
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 33
1 IVF
Income $500K+
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Malinda Lee] was amazing. She spent a lot of time explaining each steps and also understood the pain the patient is going through. Even on day where I only go in for a blood draw, Dr. Lee will swing by to check if I am doing okay. Very thoughtful and caring doctor...Everyone was very professional and caring..
Everyone in the [Spring Fertility] clinic were very helpful including the finance team. Check in was fast and the team get you in very quickly as well. I enjoyed my visit every time. One note to improve is during the egg retrieval, maybe provide a thicker blanket during winter time as it can get pretty cold...Everyone was very professional and caring
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
Dr Lee was amazing. She spent a lot of time explaining each steps and also understood the pain the patient is going through. Even on day where I only go in for a blood draw, Dr. Lee will swing by to check if I am doing okay. Very thoughtful and caring doctor.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
none
Describe the protocols Malinda Lee used in your cycles at Spring Fertility Silicon Valley and their degree of success.
It has been long and things were very smooth with first try so didn't recall
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
Everyone was very professional and caring
Describe your experience with Spring Fertility Silicon Valley.
Everyone in the clinic were very helpful including the finance team. Check in was fast and the team get you in very quickly as well. I enjoyed my visit every time. One note to improve is during the egg retrieval, maybe provide a thicker blanket during winter time as it can get pretty cold
Describe the costs associated with your care under Malinda Lee at Spring Fertility Silicon Valley.
~22K
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
9
Age 31
Unexplained
East Asian
South Asian
Income $200K - $499K
Teacher
1st of 3 Docs
5 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Lee] is knowledgeable and professional. She made me feel comfortable and I trust her. She is good natured and respected my time. She did not resent having to accommodate my crazy schedule. She was encouraging and positive...She talked with me, remembered past conversations, gladly answered my questions
It was hard for me at first to deal with the [Spring Fertility] receptionist and the people scheduling my appointments. I told them upfront what I needed, and though they assured me at first that it wouldn't be a problem, it still was. If you are an insistent person, then you'd have a better experience than I did regarding scheduling.
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
She is knowledgeable and professional. She made me feel comfortable and I trust her. She is good natured and respected my time. She did not resent having to accommodate my crazy schedule. She was encouraging and positive.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
Listen to her.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
She talked with me, remembered past conversations, gladly answered my questions
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
They are mainly positive.
Describe your experience with Spring Fertility Silicon Valley.
It was hard for me at first to deal with the receptionist and the people scheduling my appointments. I told them upfront what I needed, and though they assured me at first that it wouldn't be a problem, it still was. If you are an insistent person, then you'd have a better experience than I did regarding scheduling.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 35
1 Egg Freezing
1 Embryo Freezing
East Asian
Income $200K - $499K
Graphic Designer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee was always ready to answer any questions I had during the treatment and followed up with me on the phone when necessary. Her care team was also very helpful and replied to emails promptly. When my medication had problems with the delivery, they assisted immediately...I am quite petite so I was on a low dose of injectable medication in my treatment. The results were very close to what the doctor told me. And I was explained that every cycle could have slightly different results.
My primary nurse [at Spring Fertility] was excellent. She spent time with me in person to go through the approach of doing self-injection. She helped me out when my medication delivery had problems. My care coordinator, Vander, was also wonderful. He was well organized, responded to emails promptly, and was a good communicator...Easy to schedule. Flexible to reschedule if you have conflicts...If your monitor appointment or egg retrieval is scheduled on the weekends, you may have a chance to meet another on-duty doctor other than your primary doctor.
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee was patient to answer all questions I had and explained clearly. She always showed up with a smile and compassion. If I needed her, she would schedule a call with me and follow up in our next meet. As the clinic had an on-duty doctor on weekends (it might not be her), she would make sure I was being taken good care of by another doctor.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
If you need clarification, don't hesitate to ask Dr. Lee.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee was always ready to answer any questions I had during the treatment and followed up with me on the phone when necessary. Her care team was also very helpful and replied to emails promptly. When my medication had problems with the delivery, they assisted immediately.
Describe the protocols Malinda Lee used in your cycles at Spring Fertility Silicon Valley and their degree of success.
I am quite petite so I was on a low dose of injectable medication in my treatment. The results were very close to what the doctor told me. And I was explained that every cycle could have slightly different results.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Michelle)
My primary nurse was excellent. She spent time with me in person to go through the approach of doing self-injection. She helped me out when my medication delivery had problems. My care coordinator, Vander, was also wonderful. He was well organized, responded to emails promptly, and was a good communicator.
Describe your experience with Spring Fertility Silicon Valley.
The clinic is in a convenient location. And it is modern and clean. All staffs are nice and welcoming. Bill is clear (I was using insurance and Progyny). If your monitor appointment or egg retrieval is scheduled on the weekends, you may have a chance to meet another on-duty doctor other than your primary doctor.
Describe your experience with your monitoring appointments at Spring Fertility Silicon Valley.
Easy to schedule. Flexible to reschedule if you have conflicts. Appointments went smoothly.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 38
1 IVF
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee takes the time to fully understand your history and discuss your specific situation with you. She is extremely knowledgeable and is able to explain things on both a high and detailed level. Although my partner and I (both persons with advanced degrees) had done extensive research before deciding on Dr. Lee, we remained continually impressed with her excellent mix of professionalism and bedside manner. She exceeded expectations...
No wait times, easy scheduling, clean and modern facilities. I liked the fact that while you had a primary physician [at Spring Fertility], you were able to schedule visits with other doctors (all great) to adjust to your schedule. My partner and I both work 80 plus hour weeks so this was very helpful. Regardless of whom I saw, Dr. Lee (my primary doctor) was always on top of my file and tried to accommodate me every time despite my extremely strict schedule
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
We really could not recommend her more. If I could have been her patient through delivery, I would have done so immediately! Even as my husband and I were navagating various issues outside of her speciality, I ended up going back to get her input on an unofficial basis as there was not any person whose opinion I respected more. My primary doctor is wonderful, but there is no comparison. The way Dr. Lee approaches responses is, for me, the perfect mix of compassion, caring and technical knowledge.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee takes the time to fully understand your history and discuss your specific situation with you. She is extremely knowledgeable and is able to explain things on both a high and detailed level. Although my partner and I (both persons with advanced degrees) had done extensive research before deciding on Dr. Lee, we remained continually impressed with her excellent mix of professionalism and bedside manner. She exceeded expectations.
Describe your experience with Spring Fertility Silicon Valley.
No wait times, easy scheduling, clean and modern facilities. I liked the fact that while you had a primary physician, you were able to schedule visits with other doctors (all great) to adjust to your schedule. My partner and I both work 80 plus hour weeks so this was very helpful. Regardless of whom I saw, Dr. Lee (my primary doctor) was always on top of my file and tried to accommodate me every time despite my extremely strict schedule. I really appreciated this.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
10
Age 39
1 IUI
South Asian
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee was warm and caring about our situation. She was helpful and hopeful throughout the process...We came to her having suffered 2 miscarriages and she was hopeful that we would successfully conceive. She helped us understand all of our options, and create a multi-faceted approach to conceiving. Through this process she continuously checked in and made us feel comfortable with what was happening. In the end we were able to successfully conceive...
The clinic [Spring Fertility] was great. The entire care team were very nice and responsive to our needs. Additionally, the clinic was very clean and felt like a safe space for us to create a strategy with our doctor...Dr. Lee was great...She helped us understand all of our options, and create a multi-faceted approach to conceiving. Through this process she continuously checked in and made us feel comfortable with what was happening...
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee was great. We came to her having suffered 2 miscarriages and she was hopeful that we would successfully conceive. She helped us understand all of our options, and create a multi-faceted approach to conceiving. Through this process she continuously checked in and made us feel comfortable with what was happening. In the end we were able to successfully conceive.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
Be open and honest with her as this helps her create the best plan of action for your situation.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee was warm and caring about our situation. She was helpful and hopeful throughout the process.
Describe the protocols Malinda Lee used in your cycles at Spring Fertility Silicon Valley and their degree of success.
Dr. Lee suggested we start with timing our intercourse for the best conception window. Dr. Lee also suggested we try IUI at the same time as this would allow us to increase our chances of conception and move through the process more quickly. This strategy ended up working for us on the first try.
Describe your experience with Spring Fertility Silicon Valley.
The clinic was great. The entire care team were very nice and responsive to our needs. Additionally, the clinic was very clean and felt like a safe space for us to create a strategy with our doctor. We would highly recommend.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 30
Unexplained
South Asian
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee was an excellent communicator from the very beginning. She was very thorough in laying out the options, recommending the appropriate pathway, and being very candid and also passionate about her work...Prepare questions for Dr. Lee because she would answer all of them very patiently and kindly....
The nursing staff [at Spring Fertility] was also very communicative and thoughtful the whole time. The whole team provided coordinated care...The clinic was new, fancy, felt warm, and not like a hospital/clinic. I always felt comfortable going in. The welcoming staff were always very friendly, the environment was warm and everything was kept very tidy...
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee was an excellent communicator from the very beginning. She was very thorough in laying out the options, recommending the appropriate pathway, and being very candid and also passionate about her work. We were very satisfied with the journey and will definitely see her again for our second child! :)
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
Prepare questions for Dr. Lee because she would answer all of them very patiently and kindly :)
Describe your experience with your nurse at Spring Fertility Silicon Valley.
The nursing staff was also very communicative and thoughtful the whole time. The whole team provided coordinated care.
Describe your experience with Spring Fertility Silicon Valley.
The clinic was new, fancy, felt warm, and not like a hospital/clinic. I always felt comfortable going in. The welcoming staff were always very friendly, the environment was warm and everything was kept very tidy considering the covid.
Describe the costs associated with your care under Malinda Lee at Spring Fertility Silicon Valley.
Almost all the expensive costs were covered by the insurance.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
28 Eggs Frozen
NPS
10
NPS
10
1 Egg Freezing
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee took really great care of me. She was honest and had so much empathy. I felt like she really knew me and remembered little details about my personal life that made me feel comfortable when seeing her...set my expectations ahead of time. I felt comfortable during the whole process. I felt I could be honest without judgement and I felt very well taken care of...
The clinic [Spring Fertility] was clean and modern...During the procedure I was greeted with friendly nurses. It was actually a very luxurious experience with heated blankets and massage chairs. The attention to detail there made me feel relaxed and less anxious...The nursing staff was fantastic. They were helpful whenever I would call with questions...
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee was fantastic. She was honest and set my expectations ahead of time. I felt comfortable during the whole process. I felt I could be honest without judgement and I felt very well taken care of.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
Malinda was fantastic! She explained the process in detail and at every appointment she explained what she was looking for to decide on next steps.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee took really great care of me. She was honest and had so much empathy. I felt like she really knew me and remembered little details about my personal life that made me feel comfortable when seeing her.
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
The nursing staff was fantastic. They were helpful whenever I would call with questions.
Describe your experience with Spring Fertility Silicon Valley.
The clinic was clean and modern. I felt totally safe even during a pandemic. During the procedure I was greeted with friendly nurses. It was actually a very luxurious experience with heated blankets and massage chairs. The attention to detail there made me feel relaxed and less anxious.
Describe the costs associated with your care under Malinda Lee at Spring Fertility Silicon Valley.
Medication. I have yet to receive a bill for the procedure so I cannot answer this
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5