We never saw Dr. Marcelo Barrionuevo, not even once, for the full cycle. Dr. Barrionuevo called us 2-3 times, and he is obviously not familiar with the latest status and he had to ask my partner to tell him where things stand...Overall I'd say the experience was horrible. There was very little communication, and we were often not sure what to do next. For example, we had to chase the doctor and nurses multiple times to get partial results of the examination (e.g. number of eggs during the simulation phase). There was no explanation on why results were not good. I don't think the doctor cares at all as they are very busy with many patients, so everything was optimized for efficiency, instead of taking care of each patient.
My main issue with this clinic [IVF Florida] is that they just don't care about each patient enough...Overall I'd say the experience was horrible. There was very little communication, and we were often not sure what to do next. For example, we had to chase the doctor and nurses multiple times to get partial results of the examination (e.g. number of eggs during the simulation phase). There was no explanation on why results were not good. I don't think the doctor cares at all as they are very busy with many patients, so everything was optimized for efficiency, instead of taking care of each patient.
How was your experience with Marcelo Barrionuevo at IVF Florida?
Overall I'd say the experience was horrible. There was very little communication, and we were often not sure what to do next. For example, we had to chase the doctor and nurses multiple times to get partial results of the examination (e.g. number of eggs during the simulation phase). There was no explanation on why results were not good. I don't think the doctor cares at all as they are very busy with many patients, so everything was optimized for efficiency, instead of taking care of each patient.
What's one piece of advice would you give a prospective patient of Marcelo Barrionuevo at IVF Florida?
Read the ratings of the doctors before choosing your doctor, and I regret not doing that. Had I read the poor reviews on Marcelo Barrionuevo on this website, I would never let him treat me and my partner.
During treatment, were you treated like a number or a human with Marcelo Barrionuevo at IVF Florida?
We never saw Dr. Marcelo Barrionuevo, not even once, for the full cycle. Dr. Barrionuevo called us 2-3 times, and he is obviously not familiar with the latest status and he had to ask my partner to tell him where things stand.
Describe the protocols Marcelo Barrionuevo used in your cycles at IVF Florida and their degree of success.
The treatment was fairly standard and nothing special comes to mind.
Describe your experience with the nursing staff at IVF Florida.
1. The nursing team was not organized. The nurses made errors on one of the visit and thought my partner came in for another treatment.
2. The communication was poor. We had to chase the nursing team to get the results after each visit, and we only got the raw results and we had to use Google to better understand the results.
3. We got assigned to different offices each time, and some of them are 1hour away from where we live. Only very late in the process did we find out we could just go to the nearest office and get everything done. We were never asked about our location preference.
Describe your experience with IVF Florida.
IVF Florida has a lot of cases each year and that's their biggest strength. However, due to the streamlined setup, they don't adjustment the treatment plan for each patient, and they show little care when things didn't work out. For example, the doctor told us no embryos were left (from 10+ eggs retrieved) without any explanation on what might cause it, and asked if we're already on pills for the next cycle (and he didn't tell us when to start the next cycle so we were actually waiting on his instructions).
Describe the costs associated with your care under Marcelo Barrionuevo at IVF Florida.
We use Progyny and the cost is $2000+ so far with more bills coming. Should be below $3000 for one cycle.
Describe Marcelo Barrionuevo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVF Florida.
N/A
What specific things went wrong at IVF Florida?
Lost results
Provided conflicting information
Scheduled the wrong procedure
Describe the specific things that went wrong at IVF Florida.
My main issue with this clinic is that they just don't care about each patient enough. For example, they prescribe various medicines to my partner without telling us how long we should reduce the dose. My partner experienced dizziness and called them, and then they realized they could've cut the dose long ago. Both the doctor and nurses are not sure where things stand throughout the process.
[Protocol with Dr. Barrionuevo] Letrozole, trigger shot, and timed intercourse. Second treatment started with Letrozole and then the nurse ended my treatment mid cycle...He was alway a 2-3 hour wait...I hardly got a chance to see the doctor the three times I have seen him with my husband it always the same spiel. Same diagram same percentage of chances of getting pregnant at my age. I couldn’t be open and talk to him because we were always being rushed... I don’t doubt he’s knowledgeable but I just never felt comfortable with him. He would set a treatment plan and forget what he ordered and not remember the plan argue with me about the plan that we had just discussed. Communication was just terrible.
[Protocol at IVF Florida] Letrozole, trigger shot, and timed intercourse. Second treatment started with Letrozole and then the nurse ended my treatment mid cycle...The nurses were nice but Communication wasn’t that great. The nurse who was handling my treatment called me a liar. She never told me if my pap was positive I couldn’t continue treatment. As a matter of fact my first cycle was done with an abnormal Pap. In the middle of my second cycle they requested my most recent Pap smear. When I faxed it to them they told me to stop treatment mid cycle and to repeat another Pap smear and we would try again next month. Needless to say I was upset I was pissed and that was the day I stop going to this clinic.
How was your experience with Marcelo Barrionuevo at IVF Florida?
With Dr. B I felt rushed. I felt like I couldn’t express myself because he would cut me off. I don’t doubt he’s knowledgeable but I just never felt comfortable with him. He would set a treatment plan and forget what he ordered and not remember the plan argue with me about the plan that we had just discussed. Communication was just terrible.
What's one piece of advice would you give a prospective patient of Marcelo Barrionuevo at IVF Florida?
Pick another doctor in the group unless u have time to waste
During treatment, were you treated like a number or a human with Marcelo Barrionuevo at IVF Florida?
I hardly got a chance to see the doctor the three times I have seen him with my husband it always the same spiel. Same diagram same percentage of chances of getting pregnant at my age. I couldn’t be open and talk to him because we were always being rushed.
Describe the protocols Marcelo Barrionuevo used in your cycles at IVF Florida and their degree of success.
Letrozole, trigger shot, and timed intercourse. Second treatment started with Letrozole and then the nurse ended my treatment mid cycle
Describe your experience with the nursing staff at IVF Florida.
The nurses were nice but Communication wasn’t that great. The nurse who was handling my treatment called me a liar. She never told me if my pap was positive I couldn’t continue treatment. As a matter of fact my first cycle was done with an abnormal Pap. In the middle of my second cycle they requested my most recent Pap smear. When I faxed it to them they told me to stop treatment mid cycle and to repeat another Pap smear and we would try again next month. Needless to say I was upset I was pissed and that was the day I stop going to this clinic.
Describe your experience with IVF Florida.
The clinic was ok nurses and ultrasound tech ran on time. The doctor now that’s another story. He was alway a 2-3 hour wait. I would have no problem with that if he allowed you to speak freely and took his time with you.
Describe the costs associated with your care under Marcelo Barrionuevo at IVF Florida.
My insurance took care of majority of my treatment
Describe Marcelo Barrionuevo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVF Florida.
N/A
What specific things went wrong at IVF Florida?
Failed to send your chart to another clinic
Provided conflicting information
Failed to convey critical information
Canceled a cycle due to clinic error
Describe the specific things that went wrong at IVF Florida.
I had already had one cycle done at this clinic with an abnormal Pap that wasn’t a concern. During my second cycle all of a sudden my abnormal Pap became a concern. To cover their tracks they asked that I stop my Treatment midcycle
He [Dr. Barrionuevo] came in on his day off to do my second egg retrieval because he knew I felt more comfortable with him there...He modified and canceled my recent frozen embryo transfer because my lining wouldn't grow. He said it's safer to do an ERA on me now and I appreciate how he modified his plan based on my body's poor response to medication...He will only transfer a single embryo into me and is concerned about the increased risk of multiples even though I'd love to have twins. He said it could affect their health and I respect his rationale.
nurses [at IVF Florida - Miami] are excellent too - they were always responsive to my Type A questions and would communicate reliably through the ivf clinic patient portal so that I could be in the loop on my treatment, lab results, and other details...They were there to hug me after the miscarriage and are still rooting for me. Very grateful to the nurses there as they made my experience so much better even in the toughest of times... I'd arrive early around 730am and be seen for bloodwork and ultrasound back to back. Sometimes the clinic was backed up with more patients and it took longer (over 2 hours) and other times I was in and out within 30 minutes.
How was your experience with Marcelo Barrionuevo at IVF Florida?
He is very caring and knowledgeable. The nurses he works with are on the ball and great at answering questions. I lost our baby at close to 9 weeks and am trying again hoping to have a second chance at having a healthy baby and he has never given up on my body and it's ability to conceive despite all of my reservations and self doubt. He came in on his day off to do my second egg retrieval because he knew I felt more comfortable with him there.
What's one piece of advice would you give a prospective patient of Marcelo Barrionuevo at IVF Florida?
If you have questions, make sure to ask them when you meet with him because he is not a mind reader, and he will answer them for you.
During treatment, were you treated like a number or a human with Marcelo Barrionuevo at IVF Florida?
He would frequently call me after his long days and make time to address my concerns and discuss my results with me. His nurses are excellent too - they were always responsive to my Type A questions and would communicate reliably through the ivf clinic patient portal so that I could be in the loop on my treatment, lab results, and other details.
Describe the protocols Marcelo Barrionuevo used in your cycles at IVF Florida and their degree of success.
He modified and canceled my recent frozen embryo transfer because my lining wouldn't grow. He said it's safer to do an ERA on me now and I appreciate how he modified his plan based on my body's poor response to medication.
Describe your experience with the nursing staff at IVF Florida.
They are kind and knowledgeable. They were there to hug me after the miscarriage and are still rooting for me. Very grateful to the nurses there as they made my experience so much better even in the toughest of times.
Describe your experience with IVF Florida.
They bill you for bills you've paid or shouldn't be paying... I've had to argue with them on the propriety of some charges that were later admittedly removed as errors. The strengths are that they have good nurses and some good doctors.
Describe your experience with your monitoring appointments at IVF Florida.
It was pretty routine. I'd arrive early around 730am and be seen for bloodwork and ultrasound back to back. Sometimes the clinic was backed up with more patients and it took longer (over 2 hours) and other times I was in and out within 30 minutes.
Describe the costs associated with your care under Marcelo Barrionuevo at IVF Florida.
Each egg retrieval was close to $10,000 and we did two egg retrievals. Each frozen embryo transfer was close to $5000 and we have one done transfer. We also pgd and Pgs tested the embryos for the breast and ovarian cancer gene that I have (brca) which was close to $8000 and the medications were over $5000 each cycle. Our insurance didn't cover any of our egg retrieval or transfer costs and only covered progesterone and birth control pills but none of the other ivf stimulation meds or the estrogen patches or the Luperon. We've spent about $50,000 so far on ivf.
Describe Marcelo Barrionuevo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVF Florida.
He will only transfer a single embryo into me and is concerned about the increased risk of multiples even though I'd love to have twins. He said it could affect their health and I respect his rationale.
Overall, Dr. B [Barrionuevo] is amazing, and I’m glad to have found him. He shows compassion, and doesn’t make you feel silly for asking the simplest/irrational questions. He treats his patients with care. He explains everything in absolute detail. When delivering bad news, he shows empathy and brings an action plan.... During the egg retrieval cycle, we down-regulated with birth control. Once cleared, we started stims. Due to my young age and no apparent issues, I was placed on the lowest dose of Menopur and Follistim.
I could not give any negative feedback to this clinic [IVF Florida]. The nurses, care coordinators, financial consultants, appointment coordinators, and check out ladies make this all such a pleasant experience. As I mentioned, this journey is hard. But knowing and trusting you are in great hands makes it so much easier. On another note, for someone who works full time, this clinic is ideal. They open at 7:45am and if you show up a few minutes before doors open, you’re one of the first to be attended.
How was your experience with Marcelo Barrionuevo at IVF Florida?
Overall, Dr. B is amazing, and I’m glad to have found him. He shows compassion, and doesn’t make you feel silly for asking the simplest/irrational questions. He treats his patients with care. He explains everything in absolute detail. When delivering bad news, he shows empathy and brings an action plan.
What's one piece of advice would you give a prospective patient of Marcelo Barrionuevo at IVF Florida?
Ask all the questions. Sometimes doctors don’t know that we don’t know, and that’s okay! They do this all day. But he will answer all your questions with loving care.
During treatment, were you treated like a number or a human with Marcelo Barrionuevo at IVF Florida?
I understood the chances of IVF and fertility upon going in, and doctors are no heros. However, from the beginning, Dr. B explained to us everything in absolute detail. After a failed transfer, he personally called to see how we were doing and what our next steps would be. If we had questions, he’d call us within the expected time. I always feel that my concerns are met. While he has several patients and probably hears the same story again and again, I feel uniquely valued.
Describe the protocols Marcelo Barrionuevo used in your cycles at IVF Florida and their degree of success.
During the egg retrieval cycle, we down-regulated with birth control. Once cleared, we started stims. Due to my young age and no apparent issues, I was placed on the lowest dose of Menopur and Follistim. I was monitored almost every other day with bloods and U/S. Once cleared, 48 hours before egg retrieval, I was told to trigger with an intramuscular injection of HCG. For my FET prep, I also began with BC. I then down regulated with Lupron injections. Once cleared, I was given my calendar and told to begin estrogen patches to build up my lining. A week before my scheduled transfer, I came in to ensure my lining was thick enough for transfer. 5 days before transfer, I began PIO injections. After that transfer failed, I followed the same protocol for an ERA to ensure that I had the correct amount of PIO to be receptive to an embryo. I am now currently on my second FET prep, and since my ERA came back “receptive,” I am following the same protocol.
Describe your experience with the nursing staff at IVF Florida.
The nursing staff is what makes this clinic what it is. They are on their A game to ensure that you know what you are doing every step of the way. They are compassionate, even when it is difficult. The phlebotomist is my absolute favorite. She’s so sweet and has such a positive aura. And hugs all her patients upon arrival. This journey stinks, but the nurses make it easier.
Describe your experience with IVF Florida.
I could not give any negative feedback to this clinic. The nurses, care coordinators, financial consultants, appointment coordinators, and check out ladies make this all such a pleasant experience. As I mentioned, this journey is hard. But knowing and trusting you are in great hands makes it so much easier. On another note, for someone who works full time, this clinic is ideal. They open at 7:45am and if you show up a few minutes before doors open, you’re one of the first to be attended.
Describe the costs associated with your care under Marcelo Barrionuevo at IVF Florida.
Thankfully I had insurance. Without insurance, each FET would have cost about $10,000, not including medications. The Egg Retrival would have cost $6000.
Describe Marcelo Barrionuevo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVF Florida.
My clinic is very against transferring more than one embryo, especially if the patients are under the age of 40 and have good quality embryos. I disagree with this mentality, but trust my doctor and am going with the flow. When a patient has gone through multiple heartbreaks, and is also financially unable to follow through with multiple transfers, sometimes transferring multiples is their final chance - emotionally, physically, and financially.
What specific things went wrong at IVF Florida?
Failed to convey critical information
Describe the specific things that went wrong at IVF Florida.
I only had one issue - I have moderately high prolactin levels. Throughout my first FET prep, I was informed to take a medication to get it under control. However, after my failed transfer, I was told to stop all medications. I assumed this also included my prolactin medication. A month before my next transfer, I mentioned the prolactin medication to my nurse. She made me feel as it was my fault; but this medication was never included on my chart. Had I not mentioned it, this could have affected my next transfer.
Dr. Barrionuevo was excellent during my initial visit. His response time post second cycle made me feel differently. The clinic advertises it self as "compassion care" but I did not feel the wait time showed compassion, would have understood if he passed the call onto "on call Dr" during his 2 week "vacation", at least it would have some acknowledgement for what I went through and given me some needed closure.
Lead nurse is outstanding, very compassionate. All the med information is very overwhelming....Too many patients at the clinic [IVF Florida], you feel part of a "crowd"....There was often a long wait time but techs were skilled and professional....First cycle nurse was OUTSTANDING, best part of the clinic. The "donor team" was not organized, I found errors in my protocol and needed to advise them to order a 2nd bottle of medication.
How was your experience with Marcelo Barrionuevo at IVF Florida?
Dr. Barrionuevo was excellent during my initial visit. His response time post second cycle made me feel differently. The clinic advertises it self as "compassion care" but I did not feel the wait time showed compassion, would have understood if he passed the call onto "on call Dr" during his 2 week "vacation", at least it would have some acknowledgement for what I went through and given me some needed closure.
What's one piece of advice would you give a prospective patient of Marcelo Barrionuevo at IVF Florida?
Ask lots of questions and keep in mind that with a group this large, it's not necessarily Dr. B doing the retrieval/transfer.
During treatment, were you treated like a number or a human with Marcelo Barrionuevo at IVF Florida?
After using donor eggs and having a failed cycle, took the Dr two additonal weeks to call me and discuss the results.
Describe the protocols Marcelo Barrionuevo used in your cycles at IVF Florida and their degree of success.
Gonal F, Menopur as well as Ganirelix and Leuprolide. Felt my protocol was "the clinic usual" and was not necessarily adapted to my needs.
Describe your experience with your nurse at IVF Florida.
First cycle nurse was OUTSTANDING, best part of the clinic.
The "donor team" was not organized, I found errors in my protocol and needed to advise them to order a 2nd bottle of medication.
Describe your experience with IVF Florida.
Lead nurse is outstanding, very compassionate. All the med information is very overwhelming. Keep a binder with all of your "documented paperwork".
Too many patients at the clinic, you feel part of a "crowd". Talk to other patients while in the "waiting area", you learn so much from the expereiences of others. Don't hesitate to change dr/clinics... this is one of your most important decisions in life and who's on your "team" is crucial. Don't be silent about your infertility struggles.. so many of us are going through this and we can help eachother...if we keep HOPE alive...eventually we will hold our precious one.
Describe your experience with your monitoring appointments at IVF Florida.
There was often a long wait time but techs were skilled and professional.
Describe the costs associated with your care under Marcelo Barrionuevo at IVF Florida.
Regular IVF cycle close to $12,000
Donor Egg Cyle $20,000
Describe Marcelo Barrionuevo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVF Florida.
[Dr. Barrionuevo] Gave a very detailed introduction to the IVF process and outlined the procedures and next steps in a personal way for my individual situation to achieve my goals. Answered all my questions, made me feel at ease and confident that I was in good care.... I am 40 with low ovarian reserve. I also had some other complications we found out through further testing. He ordered more tests than my original RE and did so as his main thing was to avoid any “would have/should have/could have dones” if things didn’t go to plan.
All clinics (7 of them) are located on the East coast of Florida - I wish that they [IVF Florida] would open a satellite clinic on the west coast of Florida - I currently have to drive 1.5hrs there and back for each visit.... There are packages available as well as single cycle costs, also PGS/PGD testing.... [Nurse] Very responsive, friendly, approachable and available... [Dr. Barrionuevo] Spent a lot of time with me, gave detailed information on the process, and potential outcomes.
How was your experience with Marcelo Barrionuevo at IVF Florida?
Gave a very detailed introduction to the IVF process and outlined the procedures and next steps in a personal way for my individual situation to achieve my goals. Answered all my questions, made me feel at ease and confident that I was in good care.
What's one piece of advice would you give a prospective patient of Marcelo Barrionuevo at IVF Florida?
Make a list of any questions you may have or fears or doubts and I’m sure he'll be able to answer them directly and honestly to provide you the best chance of achieving your fertility goals.
During treatment, were you treated like a number or a human with Marcelo Barrionuevo at IVF Florida?
Spent a lot of time with me, gave detailed information on the process, and potential outcomes. Very thorough and friendly
Describe the protocols Marcelo Barrionuevo used in your cycles at IVF Florida and their degree of success.
I am 40 with low ovarian reserve. I also had some other complications we found out through further testing. He ordered more tests than my original RE and did so as his main thing was to avoid any “would have/should have/could have dones” if things didn’t go to plan. I really appreciated this as I want to have all available information prior to treatment so as to further reduce the chances of any surprises or negative results.
Describe your experience with your nurse at IVF Florida. (Assigned nurse: Darlyng Riego)
Very responsive, friendly, approachable and available
Describe your experience with IVF Florida.
All clinics (7 of them) are located on the East coast of Florida - I wish that they would open a satellite clinic on the west coast of Florida - I currently have to drive 1.5hrs there and back for each visit.
Describe the costs associated with your care under Marcelo Barrionuevo at IVF Florida.
There are packages available as well as single cycle costs, also PGS/PGD testing.
I don't want to say much bad about Doctor Barrionuevo as I only saw him once and he was good, and then I had a phone call with him. I had only wish he had done a deeper investigation of what happened before calling me with the false accusations from the nurses, as I was already shocked and that just made it worse...I was treat like a number by his team not by him. 0 empathy, disrespectful nurses.
the worst started when I was called to the room [at IVF Florida] to do the (HSG) test. I was asked to get in a little room , get half naked. When I tried to enter the next door for the test another patient was still having the test so I was asked to keep waiting in the little room for almost 10 minutes while hearing a lady (doing the same test I was about to get done) yelling and crying like she was been tortured. I, by any means , trying to say the pain was the fault of the medical team, I understand each person has a different condition or level of resistance. But when if finally was my turn I was scared, shaking, fearing the pain that could cause me the test. I told the team that it was a very uncomfortable situation and that I wished I haven’t heard those screams, I wish they would have made me wait in another place. The doctor there told me it was not common to have people yielding in pain that way. I told her I was very nervous and if it started hurting much to please stop, and she agreed. She started with the speculum and her first comment was “you are too tense, the speculum w
How was your experience with Marcelo Barrionuevo at IVF Florida?
This is the worst medical experience I have ever had in almost 40 years! . My first appointment was with Doctor Barrionuevo. Apart from the 1 hour waiting the doctor was very kind and explained the details of the possible treatment in a very clear way. I have also a test done, everything was good. I was told someone from the financial services will contact me . After a few weeks waiting for the call I called about 4 times before being contacted back. Before the financial call I had an appointment for and ultrasound. When I arrived I was told about another exam (genetics) that need to be done and a nurse took my blood for it. When I asked if that was covered by the insurance she didn’t know and said the financial service should provide me that info, I asked a second nurse and got the same answer. When the financials team called me they haven’t check at that point my insurance coverage. When I asked about the specific cost of the genetic test the lady explained this info needs to be provided by the nurses..., she offered to contact the nurses and write back to me (which never happened…). Today I had an appointment to do another test (HSG). I asked to see the nurse to get clarification on the cost of the genetic test. She explained to me this was done by an external company and only that company can provide me costs. I understood but told her I would have appreciate someone would have explain that to me before taking my blood (a day I was going for another test.). Also I would have appreciate not to be sent from one team to another to get that info. The nurse became frustrated, started looking angry at me, raising her voice telling me “this is the way it is” like I should know it….I was not blaming anyone, I was just pointing my frustration of not been provided the right info on time and the opportunity they have internally to better align the communication to the patients.
But the worst started when I was called to the room to do the (HSG) test. I was asked to get in a little room , get half naked. When I tried to enter the next door for the test another patient was still having the test so I was asked to keep waiting in the little room for almost 10 minutes while hearing a lady (doing the same test I was about to get done) yelling and crying like she was been tortured. I, by any means , trying to say the pain was the fault of the medical team, I understand each person has a different condition or level of resistance. But when if finally was my turn I was scared, shaking, fearing the pain that could cause me the test. I told the team that it was a very uncomfortable situation and that I wished I haven’t heard those screams, I wish they would have made me wait in another place. The doctor there told me it was not common to have people yielding in pain that way. I told her I was very nervous and if it started hurting much to please stop, and she agreed. She started with the speculum and her first comment was “you are too tense, the speculum will break, you need to relax’’. Easier said than done. Not sure how they expected me to be relaxed after all I heard, so I told them I was done and to please stop the test. I got back to the toilet to get dressed up, and I left the room. On my way out I asked the reception lady to please give me a follow up appointment with Doctor Barrionuevo, After waiting for about 5 minutes I told her I was nervous (shaken) and I have been there for too long so to please call me when she had the appointment booked, her answer was "No, you will have to call the appointment center."
I felt horrible, totally discouraged. In the afternoon I received a call from Doctor Barrionuevo, he wanted to talk to me about what had happened. I was shocked to hear apparently all the nurses have accused me to insult them, smashing doors, breaking a clothes box! So not only the whole experience was frustrating enough, and instead of have a bit of empathy they just made it worse inventing false accusations to cover themselves of a job poorly done. Doctor Barrionuevo told me that due the circumstances it was better for me to move to another clinic, he offered to send all the info he has on my case, and encourage me to keep going with my treatment somewhere else. I have nothing bad to say about Doctore Barrionuevo but the whole experience was horrible and traumatizing and very discouraging for me. I am sharing this long review as I hope the clinic can take it to improve certain points and to avoid anyone else has such a bad experience as I had.
What's one piece of advice would you give a prospective patient of Marcelo Barrionuevo at IVF Florida?
Find another clinic
During treatment, were you treated like a number or a human with Marcelo Barrionuevo at IVF Florida?
I was treat like a number by his team not by him. 0 empathy, disrespectful nurses.
Describe the protocols Marcelo Barrionuevo used in your cycles at IVF Florida and their degree of success.
Didn't get to far, I stopped at diagnose
Describe your experience with your nurse at IVF Florida. (Assigned nurse: Andrea)
The nurse seems to be a bit lost in some pieces of information. But the way I was treated by the main nurse was disrespectful and non compassionate at all. Instead of trying to understand my questions and my feedback she became angry and defensive.
Describe your experience with IVF Florida.
Only strength for me was the location. I don't want to say much bad about Doctor Barrionuevo as I only saw him once and he was good, and then I had a phone call with him. I had only wish he had done a deeper investigation of what happened before calling me with the false accusations from the nurses, as I was already shocked and that just made it worse. The nurse team and specially the main nurser clearly the weaknesses
Describe the costs associated with your care under Marcelo Barrionuevo at IVF Florida.
I was told from $7K to $14K
What specific things went wrong at IVF Florida?
Provided conflicting information
Describe the specific things that went wrong at IVF Florida.
This is the worst medical experience I have ever had in almost 40 years! . My first appointment was with Doctor Barrionuevo. Apart from the 1 hour waiting the doctor was very kind and explained the details of the possible treatment in a very clear way. I have also a test done, everything was good. I was told someone from the financial services will contact me . After a few weeks waiting for the call I called about 4 times before being contacted back. Before the financial call I had an appointment for and ultrasound. When I arrived I was told about another exam (genetics) that need to be done and a nurse took my blood for it. When I asked if that was covered by the insurance she didn’t know and said the financial service should provide me that info, I asked a second nurse and got the same answer. When the financials team called me they haven’t check at that point my insurance coverage. When I asked about the specific cost of the genetic test the lady explained this info needs to be provided by the nurses..., she offered to contact the nurses and write back to me (which never happened…). Today I had an appointment to do another test (HSG). I asked to see the nurse to get clarification on the cost of the genetic test. She explained to me this was done by an external company and only that company can provide me costs. I understood but told her I would have appreciate someone would have explain that to me before taking my blood (a day I was going for another test.). Also I would have appreciate not to be sent from one team to another to get that info. The nurse became frustrated, started looking angry at me, raising her voice telling me “this is the way it is” like I should know it….I was not blaming anyone, I was just pointing my frustration of not been provided the right info on time and the opportunity they have internally to better align the communication to the patients.
But the worst started when I was called to the room to do the (HSG) test. I was asked to get in a little room , get half naked. When I tried to enter the next door for the test another patient was still having the test so I was asked to keep waiting in the little room for almost 10 minutes while hearing a lady (doing the same test I was about to get done) yelling and crying like she was been tortured. I, by any means , trying to say the pain was the fault of the medical team, I understand each person has a different condition or level of resistance. But when if finally was my turn I was scared, shaking, fearing the pain that could cause me the test. I told the team that it was a very uncomfortable situation and that I wished I haven’t heard those screams, I wish they would have made me wait in another place. The doctor there told me it was not common to have people yielding in pain that way. I told her I was very nervous and if it started hurting much to please stop, and she agreed. She started with the speculum and her first comment was “you are too tense, the speculum will break, you need to relax’’. Easier said than done. Not sure how they expected me to be relaxed after all I heard, so I told them I was done and to please stop the test. I got back to the toilet to get dressed up, and I left the room. On my way out I asked the reception lady to please give me a follow up appointment with Doctor Barrionuevo, After waiting for about 5 minutes I told her I was nervous (shaken) and I have been there for too long so to please call me when she had the appointment booked, her answer was "No, you will have to call the appointment center."
I felt horrible, totally discouraged. In the afternoon I received a call from Doctor Barrionuevo, he wanted to talk to me about what had happened. I was shocked to hear apparently all the nurses have accused me to insult them, smashing doors, breaking a clothes box! So not only the whole experience was frustrating enough, and instead of have a bit of empathy they just made it worse inventing false accusations to cover themselves of a job poorly done. Doctor Barrionuevo told me that due the circumstances it was better for me to move to another clinic, he offered to send all the info he has on my case, and encourage me to keep going with my treatment somewhere else. I have nothing bad to say about Doctore Barrionuevo but the whole experience was horrible and traumatizing and very discouraging for me. I am sharing this long review as I hope the clinic can take it to improve certain points and to avoid anyone else has such a bad experience as I had.
[Dr. Marcelo Barrionuevo] was a great physician. Fully explained the plans and took his time with us always. Very thankful for his time and care. He made sure we understood everything fully and let us ask many questions. We did not feel rushed ever...recommended IVF for us because the percentages of success would be higher in our situation...Make sure you are ready to wait over and hour for appointments. Well worth it though...
Wait times are over an hour long. For the most part front desk is nice and keeps you updated. Only once was someone rude to me. Usually everyone was available to answer questions or help with any need while waiting...Nursing staff and lab techs [at IVF Florida] were very sweet and patient with us. All very warm and friendly...Costs are high. As usual with these treatments. Very very high...
How was your experience with Marcelo Barrionuevo at IVF Florida?
He was a great physician. Fully explained the plans and took his time with us always. Very thankful for his time and care. He made sure we understood everything fully and let us ask many questions. We did not feel rushed ever
What's one piece of advice would you give a prospective patient of Marcelo Barrionuevo at IVF Florida?
Make sure you are ready to wait over and hour for appointments. Well worth it though
During treatment, were you treated like a number or a human with Marcelo Barrionuevo at IVF Florida?
He was very nice and took his time to talk to us and explain our specific situation
Describe the protocols Marcelo Barrionuevo used in your cycles at IVF Florida and their degree of success.
He recommended IVF for us because the percentages of success would be higher in our situation
Describe your experience with the nursing staff at IVF Florida.
Nursing staff and lab techs were very sweet and patient with us. All very warm and friendly.
Describe your experience with IVF Florida.
Wait times are over an hour long. For the most part front desk is nice and keeps you updated. Only once was someone rude to me. Usually everyone was available to answer questions or help with any need while waiting.
Describe the costs associated with your care under Marcelo Barrionuevo at IVF Florida.
Costs are high. As usual with these treatments. Very very high