Mark Kan

The clinic is very nice, clean, and well run. I almost never see anyone else in the waiting room and my appointments always start on time. I also appreciate that parking is easy, nearby, and the staff always reminds me to get my ticket validated.

STRENGTHS - Excellent, state of the art facilities, especially the lab and surgery center (same building); they are affiliated with CCRM - leading fertility clinic in the country - Lovely patient coordinator - shout out to Julie! Always friendly, helpful and available - Wonderful PA - shout out to Keara! I felt like she was my main POC and was able to answer my questions for the doctor quickly and effectively. Super warm and kind personality. Always prepared for our appointments - thank you! - Easy to schedule; I almost never had issues getting next day appointments and wait times are short -WEAKNESSES The office does not have an online portal (at least while I was a patient) so most communication was via phone or via email (not ideal); instructions on meds, etc. all given verbally - There were a few times where they forgot to call me with results or to confirm an important appointment and I had to follow up

The care coordinator is prompt but not super friendly. I felt like I was an imposition each time I went in there. I have seen other reviews that feel the same way. It's a sterile environment - which is good for a health organization, but that sterility goes into their interactions as well.

This clinic is the cleanest clinic I've ever walked into. The lobby is big enough to give you space and privacy when there are patients waiting. There's rarely any wait. The restrooms are near the exam rooms making it easier to empty your bladder before your ultrasound, bathrooms always stocked and clean. The exam rooms are clean and private.

I loved this clinic because it is small but very well organized and top of the line. Everything is really nice and seems new. I felt like I got so much attention and the top level of care. I usually only saw one other patient at my visits, and I never had to wait. It was so calm and professional. I got a good feeling whenever I went there, even through hard times.

The strengths of this clinic when I was a patient there was their accessibility and availability. We got in easily and quickly for our initial appointment. When you have been trying forever to get pregnant and now realize you are going to need medical assistance, you don't want to wait another month or so for an appointment. We never felt like a number and all the care I received there was top notch.

I believe I’ve waited once out of the 40 (or more) appointments I’ve had. They are prepared and move along efficiently. His surgery center also operates just as efficiently. Scheduling is also easy and convenient.

ccrm is a brand; their protocol, lab, and procedure are good, but not compassionate enghou for each patient. I get many eggs with them, but pgs result was not that good; after 4 completed circles, I got 36 eggs, 10 embryos for testing, only got 1 embryo waiting to be transferred. Still in waiting of circle 5 result

The doctor and nursing staff were amazing. The billing department is a little slow I’m sending out bills and answering any questions but they always retuned my calls. They also were happy to bill out insurance when possible.

Communicate effectively, clean facility, easy to get a hold of via phone. Do wish they had a different parking situation as it is a paid structure but they do validate the first hour. Billing has been easy and even with having to have my insurance updated they have made the process very smooth.

The clinic is in two separate offices, the first visit was a bit confusing due to the building. After being there once it’s easy to navigate. The clinic is clean and feels very private as this is a challenging journey, I appreciate the privacy.

Modern, good labs, well-oiled machine. My pediatric geneticist used it as well and conveyed that she was very satisfied with their labs especially, so I took that advice to heart. You can tell it’s not their first rodeo. The location is great. I appreciated it being right off the freeway, but allow ample time for traffic.

Small office. Never had to wait. Always had billing questions. THey weren't very organized.

Quaint, quiet and totally in control. You feel well taken care of and like an actual person rather than a number.

The clinic staff is very nice. They are always on time. The office itself is clean, new and has state of the art technology. I have been very happy with how responsive the clinic is to calls and they always answer their phones promptly and provide information as soon as possible.

I am compelled to express my profound disappointment with CCRM Fertility Newport, an experience that has left me emotionally drained and deeply disillusioned. The staggering financial investment of $20,000 wasted, coupled with the toll on my emotional well-being, makes this a particularly painful review to write. Initially, I was optimistic about pursuing IVF based on my personal history—a prior successful natural pregnancy, being considered "young" for IVF and no underlying issues. I was led to believe I was an ideal candidate for IVF and was hopeful for a positive outcome. However, the reality of my treatment journey was marred by critical failures and a shocking lack of professionalism. One of the most unsettling aspects of my IVF cycle was the lack of continuity in care. I was shuffled between three different doctors (Dr. Kan, Dr. Abhari, and Dr. Dilday) and a random nurse which undoubtedly contributed to the disarray of my treatment plan. Dr. Kan, in particular, seemed disengaged and uninvested, given his impending retirement. This constant rotation of physicians left me feeling neglected and unsupported. Moreover, the absence of a reliable point of contact for questions or assistance was distressing. At a critical juncture, I was shocked to find no one willing to demonstrate the proper administration of injections in person—an essential and nerve-wracking aspect of the process. Instead, I was emailed a generic video tutorial that proved inadequate and added unnecessary stress to an already taxing experience. The ultimate blow came after my egg retrieval, when I learned that eight out of my 14 eggs turned into embryos but had all ceased growing on the same day (day 3). Initially, all 8 embryos started out healthy and were growing at the normal rate. Dr. Kan's response was callous and indifferent, offering a dismissive "Sorry, I don’t know why." His subsequent technical explanation, riddled with medical jargon, only deepened my confusion and sense of betrayal. His conclusion that all 14 of my eggs were "bad" felt like a gross oversimplification and a refusal to take responsibility for substandard care. In search of answers, I sought a second opinion from a renowned specialist in failed and high-risk IVF. His initial response, “Your case is very unusual to me.” He was surprised that out of my 14 eggs retrieved not one was a successful embryo, especially knowing my background. This expert diagnosis revealed several critical flaws in my treatment—premature retrieval, inadequate medication dosages, and potential mishandling in the lab. The new doctor's insights underscored the shortcomings of my treatment at CCRM and left me feeling validated in my disappointment. This experience has been a profound disappointment. Three months wasted (which is a long time in someones fertility journey) and $20,000 later, I am left feeling misled and let down by CCRM. I urge others to research thoroughly before choosing an IVF clinic, as the expertise of your doctor can significantly impact the outcome. My subsequent experience with a different specialist has been a testament to the stark contrast in quality of care. The level of detail and personalized attention received since switching providers has been exceptional and restorative. Please learn from my experience and choose your IVF doctor wisely.

Best doctor, but nurses are ok. Their pricing is pretty fair for this kind of treatment. If you are looking for the best doctor, I would recommend this place. Receptionist and most nurses are very sweet and nice!! That's a huge plus! Although one of the nurses was rude and didn't give us a right information, another nurse fixed the issue.

Overall a great clinic with a kind, intelligent doctor and caring nurses in a beautiful facility. Our one complaint was that communication was sometimes not as smooth as we feel it could have been, but I attribute a lot of that to our being out of state.

I think the clinic is very clean and organized. They’re always on time, the only negative was parking could be difficult so I always allowed myself some extra time to find a spot. The nurses are very nice and patient for the most part and seem Informed.