Mark Surrey

Dr Surrey clearly has had success in the field and though somewhat arrogant, he is nice enough. However at this point it comes across as though patients are just a number to him. I don't need a doctor to hold my hand through it, but a doctor that at least cares enough to call with results or let me know my prospects. When I asked him how many follicles he saw on my ultrasound he said "as many as you'd expect from someone your age but enough to still make it worth the exercise" No thank you.

If you don't have the time, don't take on more patients.

He honestly didn't even have the time to talk about any of that.

I spent $850 for a consult that took 4 months to schedule, an ultrasound with no follicle count and bloodwork that took over a week to get results for.

From our first meeting with Dr. Surrey, I really like him and his thoughts on what would be good initial treatment steps for us. However, I felt there would be much less hand holding, which worried me. But I quickly realized that while I wouldn’t see Dr. Surrey at each visit (for convenience you often just see the nurse and ultrasound tech for quick check-ins) he would call me every time with my results from that day. Anything important was always communicated directly from him, not another member of the team. I really appreciated that. Dr. Surrey has a supportive but not emotional method to his treatment. I felt like we really built a strong doctor patient relationship throughout my time. And when something didn’t go according to plan, he was sensitive to it. He had a very calm and friendly demeanor.

Ask him questions as they arise, he is very open and easy to talk with.

We did IVF cycles with him. He utilized injections and oral or vaginal medication for harvesting/retrieval prep and transfer plans. Our first retrieval prep was cancelled prior to the actual retrieval because of the poor egg numbers he saw. This was hard but I was so glad that he made this decision based on my numbers, it felt personalized, rather than just having me move forward with what would have been a poor retrieval. After that he adjusted my medications and got a better response for our next cycle. His transfer plans also felt specific to me, he adjusted as often as he felt necessary to allow for optimal results.

I had the most wonderful Ultrasound Tech, Neha! I had other techs as well who were fantastic, but I saw Neha at 90% of my visits. She was so knowledgeable and kind no matter the circumstance. We had good and bad ultrasounds and she was always a strong support. She was incredibly professional but also personal to my care. It meant the world to me.

The costs were in line with what we had experienced elsewhere. However, SCRC provided all costs upfront and at the start of each treatment. There were no hidden costs. It removed anxiety to know there wouldn’t be any unforeseen costs.

He recommended single transfer but was open to discussing this with me. Ultimately we did both single and multiple transfers. He listened to me and we agreed together that a double embryo transfer was best for my last transfer that resulted in the live birth of our son.

Overall, Dr. Surrey was very great and very pleasant. He always remembered us and our situation. He would always contact us with lab results, new information or just to check in. He was very informative and always presented us with options in moving forward with procedures or testings. Financial stresses and work related challenges have been very present throughout our process. This is probably just a personal/emotional experience, but I felt as though Dr. Surrey was not mindful of our financial struggles. I understand he has an accounting department for that, but sometimes it almost seemed like we were encouraged to take the most expensive procedures/actions to move forward. However, if finances were not an issue, I probably would not feel that way.

Educate yourself as much as possible, talk to others who have gone through IVF treatments successfully and unsuccessful. Don't be afraid to ask questions.

We began with an egg retrieval, followed by a FET cycle a couple weeks later. My fiancé experienced hyper stimulation, severe bloating and swelling. Resulting in 2 taps to remove the excess fluids. The hormone injections may have been too strong for her body. We retrieved 33 eggs, made 5 embryos, 2 were mosaic. Of the 3 viable embryos, two were Day 7 and one was Day 5, which we transferred. Unfortunately our transfer was not a successful pregnancy. A couple months later we decided to do another egg retrieval and freeze. This time Dr. Surrey lowered the hormonal dosage, which prevented hyper stimulation happening again. This time we got 20 eggs and just froze them due to finances at this time.

Dr. Surrey was very neutral and didn't really encourage one way or the other. He educated us on the tradeoffs.

We filled out SO much paperwork ahead of time, had our medical records sent from our previous fertility clinic (including details on 3 IUI cycles), and were very prepared with questions. We sat down in his office and he never acknowledged my husband. The first thing he asked me was “how’s your health?” & told him that I’m doing well - that my very minor autoimmune issues have been in remission for a few years & I’ve really been putting my health first. Then he asked “what happened in August 2021” and I told him I had an early loss/chemical pregnancy. He said “yeah I’m gonna need to see your rheumatology records” to which I shared that I had all my bloodwork from the past 4 years with me. He dismissed me and said he didn’t want to see them and that he would need to get them from the doctor himself. I then told him I had recently found out I was pregnant (didn’t cancel the appt because I wanted to cover all my bases) and all he said was “yeah well the likelihood of another loss is pretty good so I’m gonna need your records.” After that (only 10 minutes), the nurse mentioned he needed to go, so he told us that we could decide if we wanted to stay with our old doctor or start seeing him and get back to his front desk people. And that was it. He was cold, couldn’t have seemed less interested in us and it was almost as if we were bothering him and he thought we were stupid.

I would tell them to consider elsewhere. The clinic staff was lovely but interacting with him put a damper on the entire clinic.

We only saw him for a consultation. Which was $200 and we only saw him for 10 minutes. We aren’t sure if this is standard or not but for comparison our other doctor spent over an hour with us for our first consultation

Great credentials, knowledgeable but terrible bedside manner. We only saw him for our initial consult and a few procedures I needed before starting retrieval process. The day of my HCG call I did not receive a call, I took a home pregnancy test and saw it was faint positive so I figured it was a chemical pregnancy. I had to call multiple times to get through to after hours nurse and once she got ahold of the doctor I did get a call until later that evening with confirmation it was a chemical pregnancy. No apology as to why they missed calling me sooner, very blunt and matter of fact. No follow up, too busy with multiple clinics, felt like a number rather than an individual

Have a list of questions you would like to ask ready if you are considering using him, be prepared as getting a hold of him after the fact is difficult

For retrieval I used follistim and gonal with ovidrel trigger. It was over 2 years ago I don’t remember the exact protocol but ~15 eggs were retrieved with 7 making it to day 5 and 5 coming back normal after testing. For my first transfer cycle I did fully medicated which resulted in chemical pregnancy

Consult 235 Retrieval with meds ~15k Hysteroscopy 2500 Transfer 5500 Saline sonogram 500

Did not discuss transferring multiple

He often repeats himself while speaking as if he isn't really thinking about what he is saying. he calls to give you news on his car phone, you can hear him driving and often you cannot hear what he is saying because of this. Including when he gives you bad news. His bedside manner is fine but he does not communicate things in a manner that you have time to process and then ask questions. His staff make up for this failure. He has also gotten short with me when asking questions about why treatment was going poorly and why we weren't changing the approach. He seems set to keep trying the same protocol despite poor results. I am not sure if this is a lack of knowledge of other methods, trying to keep patients coming back, or disinterest.

Do your research on your treatment as you go so that you can be firm in asking for the treatment that you think will be the most helpful.

I did two rounds of IVF, both with standard amounts of the stims meds. Round 1 barely managed to get 6 day embryo and a 7 day embryo. I was told this was due to poor egg quality. The next round no changes were made to protocol. No embryos resulted. I got 29 eggs the first time and 32 the second. I was told that getting more eggs was better and that it would not make them poorer quality, despite current research possibly suggesting otherwise. After the first round we did a frozen transfer, became pregnant, then found it to be a blighted ovum and miscarried. The embryos were both genetically normal and they were unsure what caused the issue. I had two surgeries to remove scar tissue in my uterus that they were unsure as to why was there, other than inflammation. Once before FET and once after my miscarriage. When asking about a third round of IVF we were told that the same protocol would be used again.

He is professional and courteous, very straightforward and tried to show sympathy and understanding of your personal situation. He said that he wanted to get to know my personal history that led me to his practice and asked question to get to know me and my husband better. He followed up with me in a timely manner about our test results, next steps, and about what to expect from the treatment. He carries himself in an approachable way, so you are comfortable asking question and having him elaborate on any part of your treatment.

He is skilled at his work and is able to answer any questions you have in this area.

I have high egg count and my husband has a high sperm count. However we’ve experienced secondary infertility. Because of my age (40) and the amount of time we’ve been trying to conceive for, we were recommended IVF treatment

I have Progyny insurance, so have very little out of pocket cost.

I will elect for eSET because I had a high risk pregnancy in the past and because of my age.

He read through our history with IVF prior to our consultation therefore all questions were made to clarify versus tell our whole story all over again. He spent >2 hours with us running tests needed to evaluate (way more than any other doctor we had been with). He did a great job at explaining everything without sugar coating it.

He is worth it so if hesitant with your current doctor, Dr. Surrey is worth the second, third, fourth opinion

So fat Dr. Surrey has had more items assessed than any other doctor therefore I can say that his protocols are more thorough. We are still in the early stages, but I feel he has gathered more information on me than any other clinic/doctor

To be honest, I'm currently waiting to hear back from the financial department to find out the total costs.

We will see this year as I'm currently preparing for an egg retrieval

Dr. Surrey was kind and polite. However, he rushed each visit with him and was not very willing to answer questions. He avoided some questions or brushed them off. He did not really explain procedures and risks. I left each appointment with unanswered questions.

Write down all of your questions and make sure you don't leave without them being answered.

Letrozole with TI, Clomid with TI, Letrozole and Novarel for IUI, Clomid with Metformin and Prednisone and Novarel for IUI

$370 for IUI, $19,000 plus meds for IVF

N.a

I felt as though the doctor could have been more sensitive to setbacks when the first attempt at retrieval actually failed. My doctor that recommended him actually has a very sensitive demeanor so I was expecting more.

He knows what he’s doing but isn’t very sensitive.

I remember the 3rd round of drugs before the second retrieval I was much more stimulated than before.

This clinic is pretty expensive probably partly due to being located in beverly hills. I did not receive any assistance on the first cycle. The second cycle I received some assistance with medication as well as with the third. Other than that it was completely out of pocket.

I felt that Dr Surrey was very knowledgeable with what my condition was. He let us know the options we had and also made us feel that if we had any questions or hesitations that we could always call and ask him.

Make sure to have all your questions written down because he will take the time to answer them but it’s better to be prepared when you meet with him.

I was on birth control at the beginning to regulate my period after I was taking my stimulation’s and that was determined by the ultrasounds and what my levels where at the time which was follistum and menopur. Before my retrieval I was given antibiotics to help with any bacteria infections.

Around 20,396

He wanted to retrieve the healthy ones and that was his main concern. If I choose multiples then I would have to talk about the chances of having twins.

Dr Surrey is a no nonsense kind of doctor. Is always straight forward and direct when it comes to answering questions or informing us on what is going on. He is extremely knowledgeable and we feel that we are in good hands with him and his team.

Dr Surrey will tell you exactly how it is and what to expect. Weather you are ready for it or not.

They were willing to transfer either one or two but told us that if they do two the chances for twins is really high and all the complications that can come with that.

I had a horrible experience with him. Not only did he misdiagnose me but he didn’t do the necessary blood work needed to prove my diagnosis was correct. Because of this misdiagnosis I spent months convinced I had PCOS when I actually didn’t.

I did one round of Letrozole with Dr Surrey and was so put off by him that I switched doctors.

He seems very knowledgeable and explains the process. He listens to the patient and is flexible to accommodate patient needs. I really appreciate not feeling judged and that he just wants to help me reach my goal of having a child.

He is wonderful, and seems to be very knowledgeable. If you haven't seen him, do!

He initially recommended IVF because of my age and a previous c-section. However, I was not comfortable with the cost and wanted to try IUI instead and he was willing to accommodate me.

Billing insurance for ultrasounds etc. The costs for IUI were reasonable.

N/A

In my consultation Dr Surrey told me they would test both me and my husband. My husband was never allowed in, even though we did everything they told us to do for him to be allowed in (Covid vaccine, negative test, etc.), and Dr Surrey mocked me when I asked to call my husband so he could join the discussions, and then rushed on with the information before I had a chance to call him, so I felt isolated. I had my first ultrasound and they immediately scheduled a laparoscopy to check for/remove endometriosis. The surgery experience was bad. Afterword Dr Surrey had me on birth control pills and Lupron Depot, which I have since discovered most Drs won’t prescribe for anything but cancer because of its negative side effects, and it made me very ill. He gave me the impression that we would run some more tests, but they were going to help me try to conceive naturally, then just before Christmas he told me they were ready to begin the process for IVF whenever I was. We had not discussed that as a necessary treatment. I made him wait until my husband was available to join the conversation, which frustrated Dr Surrey. On the phone he told us that my entire pelvic floor, including my fallopian tubes, do not work at all, so I could and would never get pregnant naturally. They had supposedly discovered this during my surgery months earlier and never told us. We asked if they had performed an HSG, or if they would, because how else could they know my fallopian tubes don’t work. He said they don’t perform HSGs, but if we were going to be stubborn about it they would perform another laparoscopy to go in and explore my tubes, but I was worried about the unnecessary scar tissue and other risks. We also asked when they were going to test my husband, and he informed us that they don’t do that kind of testing, even though he had previously told me he would test my husband. It was at this point my husband and I felt very uncomfortable with Dr Surrey’s care and stopped seeing him. We got a copy of the surgical report from the laparoscopy in September and he wrote in there that my fallopian tubes and pelvic floor appeared normal. I got pregnant the first time we tried after getting off the meds he had me on. We sadly miscarried, but it was due to a chromosomal issue and nothing to do with my body. I’ve since had an HSG performed, and there is nothing wrong with my fallopian tubes, they are perfectly normal.

Find a different Dr, or be extremely firm and still expect him not to listen.

The costs were minimal, but they continuously “forgot” to bill my insurance and sent every bill to me. They also continuously would insist that my insurance wouldn’t cover certain things, like the surgery, lupron depot injections, etc, and would tell me I had to pay them. I thankfully checked with my insurance each time and jumped through a bunch of hoops to get the bills sent to them to pay.

He has been a very amazing doctor. My fear is I know he is the best and world renown and it scares me not even he can help us get our miracle baby =*( I Have faith in Doctor surrey and I won’t stop IVF treatments until he tells me “that’s it”

Ask questions, and know your plan! He is very compassionate and doesn’t treat you like just a number! His main goal Is for you and your spouse to start a family!

We had to get my husbands sperm count up so we went to go see his colleague Dr Phillip wearthman. We did a surgery on him and even did ICSI to pick the best sperm!

We did the rounds of IVF cost, genetic testing costs, embryos scope costs, clinic cost for day of egg retrieval’s and anesthesia costs for day of egg retrieval

Since I have a unicornate uterus I can only transfer one embryo at a time. However dr surrey believes in genetic testing so that you can pick the best possible embryos

Dr. Surrey did a focused consultation and explored every possibility of why we were not getting pregnant before starting an egg transfer. He did not want to use any of our precious embryos unless he was confident it would take. We are so blessed that it did. Dr. Surrey was one of the kindest and most patient medical professionals we encountered during this process.

Hang in there. He will get it done.

Dr. Surrey identified that there may be blockage prior to an egg transfer. So we did the procedure that cleaned out this blockage. And then healed prior to starting the cycle where we implanted.

Alls I know is it was cheaper than Cedar Sinai.

None. Our OBGYN was not happy with two at the same time so we only went with one.

Dr. Surrey was great. Efficient, clear, direct, and thorough. He is very calm, and I appreciated that he was at every appointment. Not to mention my IVF treatment all went smoothly and I had a perfect little girl.

Dr. Surrey is direct and efficient. He is GREAT at his job and will give you the best chance of successful pregnancy. The office staff is great. The Roxbury surgery center is a pain though.

I don't remember. But everything went smoothly. I know I had a hysteroscopy before implant.

Dr Surrey is a very intelligent doctor. He knows this field very well. I am very satisfied with the the type of work he has done on me so far. Dr Surrey is very caring and listens to patients concerns

Be opened

Due to low egg count he upped my meds in order to have the result we need to get a good amount of eggs

The monitoring appoints were scheduled but sometimes you would have to wait a few because there were so many patients on certain days but the nurses did there best to ge you in at your appointment time

It was close to $20,000 for egg retrieval process which didn’t include medication and the transfer was about $8,000

No he had no comment on any

Dr. Surrey did what we thought would never happen, and that is give us a family. He is very knowable and caters to your individual needs. I am older and didn't think we would be very successful or that it would take several rounds. That wasn't the case, and we have a beautiful baby girl to show for it.

Listen to what he has to say and trust the process.

immune protocol

30,000

Mark Surrey is very straight forward and tells you exactly how it is, no sugar coating. He also let you decide if you wanna transfer more than one embryo, but definitely tells you about all the risks. He’s calm, confident, and good bed side manners.

Don’t expect to be charmed, he’s honest and straight forward what he things you might need, or need to do.

He lets you decide, but will definitely inform you about pros and cons.

He was nice and was ready to get started when I was. He was able to get me in for appointments ASAP. I wish he would have elaborated on my labs and about the ovulation & Amh results further. Also for patients who don’t have insurance I think it’s be good to give them the price of the tests he like to perform before performing. Other then that I felt very comfortable in his office.

To be more aware of telling patients without insurance what the costs of everything would be.

I have not had any treatments yet. He recommended ivf.

$11,750 for ivf and $3000-8000 for medications

Dr. Surrey is clearly an expert in his field with multiple years of experience to lean on. He is very exacting with his process and he exudes confidence and a sense of assurance that he knows what he is doing and wants to get every patient the positive result they are seeking, without spreading false hope. He leans towards a more formal and technical way of communicating which can take some getting used to for those who would prefer a more warm personality.

Trust that he has the same goal as you do and cares deeply about getting you there; sometimes his demeanor can be dry but that doesn’t mean he isn’t providing the highest quality care and data-driven results.

Egg Retrieval w/ medications Egg and Sperm fertilization Partner and patient genetic testing Embryo genetic testing Uterine lining surgery Frozen embryo transfer (2)

Total $40K

Dr. Surrey always put me at ease and made me comfortable. I tend to be very impatient and want results immediately, but Dr Surrey helped me to understand the importance of timing through IVF and didn't rush things which led to a successful pregnancy

Don't hesitate to ask questions! Dr Surrey will always answer you!