Rated 9.8
Strongly recommend: 95%Neutral: 5%9.8
95% strongly recommend
8 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.9
9.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.8
4.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Chicago
Residency
USC
Fellowship
USC

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Marsha Baker works in 1 office at

Kaiser Permanente SoCal
Rated 7.6
Strongly recommend: 47%Neutral: 28%Don't recommend: 25%7.6

Explore Clinic
Los Angeles
4867 W Sunset Blvd
Los Angeles, CA 90027

8 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Unknown Success
NPS
10
NPS
10
Age 36 - 38
8 IUI
Uterine Fibroids
Unexplained
Black or African-American
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
As a patient, whenever I've seen her [Dr. Marsha Baker] in person or during video/phone visits, she's always given me her full, undivided attention. She is also a very caring doctor who wants to make sure that even step that we go over for treatment planning is understood & is always willing to answer any questions. Her bedside manner is excellent & she even came by to check on me after an out-patient procedure...Even though you may not see her in the office for an appointment, just know that she's still very accessible
It can be challenging to get through to the [Kaiser Permanente SoCal] front staff, but once you're able to get through, you're good to go. I will also say that if you leave a message, it can take sometimes more than a day for a call back...Everyone in the office is always nice & if there's a scheduling conflict, they always do their to have alternative solutions...They exude empathy in the most genuine way.
How was your experience with Marsha Baker at Kaiser Permanente SoCal?
As a patient, whenever I've seen her in person or during video/phone visits, she's always given me her full, undivided attention. She is also a very caring doctor who wants to make sure that even step that we go over for treatment planning is understood & is always willing to answer any questions. Her bedside manner is excellent & she even came by to check on me after an out-patient procedure.
What's one piece of advice would you give a prospective patient of Marsha Baker at Kaiser Permanente SoCal?
Even though you may not see her in the office for an appointment, just know that she's still very accessible & her nursing staff always let her know if any concerns/questions arise during your visit.
During treatment, were you treated like a number or a human with Marsha Baker at Kaiser Permanente SoCal?
Dr. Baker & her team have always been so caring from the beginning of our journey. From discovering and removing a fibroid to getting me in touch with the head of radiology to perform treatment to have both tubes unblocked. I've always felt like every part of my treatment plan has been carefully planned & never not having any options being given to me.
Describe the protocols Marsha Baker used in your cycles at Kaiser Permanente SoCal and their degree of success.
After being cleared from fibroid removal, my initial treatment plan was to start out with 4-5 IUI cycles before making adjustments to the plan. Each IUI cycle, I have a baseline ultrasound appointment done between day 2-5 of my menstrual cycle to check on the uterine lining & uterus itself that it's in good shape to continue to move forward with the next step. For me, the next step then is to complete a 5-day cycle of Clomid 50mg & then seen for a follow-up ultrasound appointment to confirm/check on the progression of the number of follicle as well as their sizes. Once everything during that visit looks good, an IUI appointment is typically scheduled within the next few days after. Also, at least 24-36 hours prior to my scheduled IUI appointments, I'm prescribed Ovidrel 250 mcg injection (known as the trigger shot) to be done at home to "trigger" ovulation. Then after an IUI treatment, I'm scheduled for a pregnancy blood test to confirm if I've achieved pregnancy. Unfortunately, I went through with 5 cycles of IUI with no pregnancies achieved. After the 5th unsuccessful IUI, Dr. Baker suggested for me to have an updated HSG test performed. During the HSG testing, we found out that both of my fallopian tubes were blocked. After the diagnosis, she referred me to the Head of Radiology to have a Tubal Cannulation procedure done to unblock them. Once I underwent the Tubal Cannulation, Dr. Baker & I created a new plan to do 3-4 cycles of IUI prior to look at IVF. During the 1st cycle of IUI (post-procedure), I went through the cycle the same as previous cycles. But for my 2nd & 3rd cycles, I was given a prescription for Novarel 10mL (considered as "a boost" shot) each night that I took Clomid with the same sequence of appointments. Unfortunately, these 3 cycles I have not become pregnant. I was recently seen to begin my 4th IUI cycle & during that appointment, it was discovered that I have 4 cysts in my uterus which was caused by the medication from the previous cycle. At the present time, I've been put on birth control to help speed up the process to reducing the cysts. I will be seen in the next couple of weeks for another baseline appointment to check on the cysts & to see if we will be able to proceed with this IUI cycle.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Maggie Weiss, Sonia Nodal & N. Abanobi)
Because I've been seen for multiple IUIs, I've had the pleasure of seeing 3 amazing nursing staff. Each time I've seen Maggie Weiss, Sonia Nodal or N. Abanobi, I'm always shown so much compassion & care. Going through infertility issues is not an easy process to go through, so having people to actually share your thoughts & feelings with is great. They exude empathy in the most genuine way.
Describe your experience with Kaiser Permanente SoCal.
It can be challenging to get through to the front staff, but once you're able to get through, you're good to go. I will also say that if you leave a message, it can take sometimes more than a day for a call back. If I happen not to be able to reach someone on the phone, I'll typically wait a few minutes & try back again. Everyone in the office is always nice & if there's a scheduling conflict, they always do their to have alternative solutions.
Describe the costs associated with your care under Marsha Baker at Kaiser Permanente SoCal.
Because I have Kaiser insurance through my husband's job, I have 50% coverage where when I factor in paying for all 3 visits in each cycle & medications, it come out to under $500-$700.
10
Doctor
Marsha Baker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
9
Age 32 - 33
6 IUI
Unexplained
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Baker treats me like she cares about my treament and has great bedside manner. My appointments with her never seem rushed... is thorough with my treatment. She reviews my progress and adjusts as needed for the most positive outcome. Dr. Baker makes sure that I understand the process and treatments and answers all questions I may have... My sixth IUI was a postive. Lovenox was prescribed to reduce the risk of a chemical pregnancy this round. After two weeks on Lovenox I had a reaction so I was switched to Progesterone injections.
I would say a positive thing about Kaiser is the use of an EHR (electronic health record) Doctors and nurses are able to be on the same page with regards to a patient's treatment which makes things run smoothly and efficiently...Typically every appointment I see the same nurses for my appointment or in the department. They are all friendly and helpfull. There was one appoinment though that there was a new nurse in the department that I had not seen before. She was mixing up patient names. I understand accidents happen but having a 'Jane the Virgin' situation would not be good for anyone.
How was your experience with Marsha Baker at Kaiser Permanente SoCal?
Dr. Baker is thorough with my treatment. She reviews my progress and adjusts as needed for the most positive outcome. Dr. Baker makes sure that I understand the process and treatments and answers all questions I may have.
What's one piece of advice would you give a prospective patient of Marsha Baker at Kaiser Permanente SoCal?
Be patient with the process. It's not the same for everyone.
During treatment, were you treated like a number or a human with Marsha Baker at Kaiser Permanente SoCal?
Dr. Baker treats me like she cares about my treament and has great bedside manner. My appointments with her never seem rushed.
Describe the protocols Marsha Baker used in your cycles at Kaiser Permanente SoCal and their degree of success.
My first round, I was put on clomid. Negative result. Second round, I was put on Letrozole and then it was changed to Menopur due to my body not reacting to the last two medications. Second IUI was also a negative. Even though the test came out a negative, I had the best reaction to Menopur so I was put on Menopur my third round. I had a checmical pregnancy on my third IUI. Since my third IUI did come out as positve, Dr. Baker continued the Menopur for my fourth round with Novarel added. The end resulted in another chemical pregnancy. Fifth round was with the same meds and results were the same as the fourth round. Based off the results of rounds three, four, and five, Dr. Baker could see there was progress being made, so we tried another round of IUI with the same meds as previously. My sixth IUI was a postive. Lovenox was prescribed to reduce the risk of a chemical pregnancy this round. After two weeks on Lovenox I had a reaction so I was switched to Progesterone injections. In between I had ultrasounds done to check my pregnancy and the baby is growing and making progress, so I was offically discharged from REI at a little over my eight week mark to see a OB-GYN.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
Typically every appointment I see the same nurses for my appointment or in the department. They are all friendly and helpfull. There was one appoinment though that there was a new nurse in the department that I had not seen before. She was mixing up patient names. I understand accidents happen but having a 'Jane the Virgin' situation would not be good for anyone.
Describe your experience with Kaiser Permanente SoCal.
I would say a positive thing about Kaiser is the use of an EHR (electronic health record) Doctors and nurses are able to be on the same page with regards to a patient's treatment which makes things run smoothly and efficiently. A weakness would be the location of treament and medications. (This is just my personal experience. It may not be the same for everyone) Because fertility treaments are not offered near me, I have to drive at least an hour depending on traffic to my appointments and they are sometimes back to back or at least a couple of times a week. Also, because treatments are not offered near me, neither are the medications. Sometimes I have to hang around for hours after my appointment waiting for the clinic to consult with my main doctor on my treatment on whether my medications may be changed or not so I can go to the pharmacy for it. There has been times I made it all the way home and had to drive back.
Describe the costs associated with your care under Marsha Baker at Kaiser Permanente SoCal.
My care is covered under my insurance except my co-pay.
10
Doctor
Marsha Baker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 41 - 43
2 IUI
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
Latinx
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Baker is a warm caring person. She explains the plan and or options in a very understandable way. She is awesome.... As I am an older patient, Dr. Baker was compassionate in explaining to me the risks I face with my egg reserve. In no way did she ever make me feel bad for waiting so long to try for a baby. She has such a beautiful manner, almost like if we have known each other for ever.... My 2 IUIs had similar protocols using Menopur.
Everyone is so friendly at my clinic [USC]. Even though we go in very early, no one is ever in a crappy mood.... They have a big waiting room with coffee, tea and magazines. Inside, there are plenty of exam rooms that have more magazines, a mirror, wipes, etc. Anything we could possibly need to get ready after the examination.... For the IUIs, my insurance covered 25% minus medications and I paid the rest out of pocket, in total about $2000 for each IUI.
How was your experience with Marsha Baker at USC (closed)?
As I am an older patient, Dr. Baker was compassionate in explaining to me the risks I face with my egg reserve. In no way did she ever make me feel bad for waiting so long to try for a baby. She has such a beautiful manner, almost like if we have known each other for ever.
What's one piece of advice would you give a prospective patient of Marsha Baker at USC (closed)?
Keep in mind the game plan can always change. Be open to those changes.
During treatment, were you treated like a number or a human with Marsha Baker at USC (closed)?
Dr. Baker is a warm caring person. She explains the plan and or options in a very understandable way. She is awesome.
Describe the protocols Marsha Baker used in your cycles at USC (closed) and their degree of success.
My 2 IUIs had similar protocols using Menopur. The 1st one, my dosage started high and was lowered as I got close to the procedure. My 2nd one, my dosage remained the same until the procedure. I responded very well to the medication both times. Unfortunately my IUIs didn’t work. I was warned in advance that they probably weren’t the best choice for me but I still wanted to start there. For IVF, I did 2 bottles Menopur and 300 iu Follistim for 4 days only. That resulted in 2 huge follicles & lots of little ones. Dr decided to have me trigger and my IVF was officially cancelled. On my follow up visit afterwards, ultrasound sound I had a cyst on my overy. I am about to go back on Sep 26 and see if the cyst has gone away so that I can start Stims hopefully soon.
Describe your experience with your nurse at USC (closed). (Assigned nurse: Sarah)
Everyone is so friendly at my clinic. Even though we go in very early, no one is ever in a crappy mood.
Describe your experience with USC (closed).
They have a big waiting room with coffee, tea and magazines. Inside, there are plenty of exam rooms that have more magazines, a mirror, wipes, etc. Anything we could possibly need to get ready after the examination.
Describe the costs associated with your care under Marsha Baker at USC (closed).
For the IUIs, my insurance covered 25% minus medications and I paid the rest out of pocket, in total about $2000 for each IUI. For the IVF, so far I’ve paid $2900 in medications alone.
Describe Marsha Baker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC (closed).
My clinic will do single or multiple.
10
Doctor
Marsha Baker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
USC (closed)
Los Angeles (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 28 - 30
6 IUI
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Marsha Baker is intelligent, well spoken, knowledgeable, warm, compassionate, and has an amazing bedside manner. She is a rockstar in her field and definitely the best RE I have encountered. She has always answered my questions honestly, intelligently, and kindly. ...She’s always answered my questions kindly and honestly and adjusts the cycle protocol according to my needs and feedback in addition to what she thinks would be the best protoco
The staff [at USC Fertility] have been great. An occasional nurse here or there lacks the same “gentle” hand that Dr. Baker has. But overall I don’t have any complaints thus far.... She takes into consideration my busy schedule and her office always does it’s best to accommodate me, even during busy times. Her and her office staff have always referred to me by my name and most of them have obviously read my file and taken the time to get to know my case.
How was your experience with Marsha Baker at USC (closed)?
Dr. Marsha Baker is intelligent, well spoken, knowledgeable, warm, compassionate, and has an amazing bedside manner. She is a rockstar in her field and definitely the best RE I have encountered. She has always answered my questions honestly, intelligently, and kindly. She treats me like a human with actual emotions and needs. She keeps me in the loop and takes into account what I want/need when deciding on protocol. She also doesn’t stick with the same protocol over and over. When we don’t get results, she switches meds or dosage. I always feel like Dr. Baker genuinely has my best interest in mind when making decision, even when I don’t like it (a cancelled cycle for example). I have never felt like she makes a decision “just because.” There is always sound reasoning and she’s always willing to explain it to me. I wouldn’t want any other RE treating me.
What's one piece of advice would you give a prospective patient of Marsha Baker at USC (closed)?
Don’t be afraid to ask questions! She’s not intimidating and she will answer, either directly or through staff. I’ve never had a question go unanswered.
During treatment, were you treated like a number or a human with Marsha Baker at USC (closed)?
Dr. Baker always takes the time to either answer my inquiries directly, or to have her nurse contact me and it’s always timely. She’s always answered my questions kindly and honestly and adjusts the cycle protocol according to my needs and feedback in addition to what she thinks would be the best protocol. She takes into consideration my busy schedule and her office always does it’s best to accommodate me, even during busy times. Her and her office staff have always referred to me by my name and most of them have obviously read my file and taken the time to get to know my case.
Describe the protocols Marsha Baker used in your cycles at USC (closed) and their degree of success.
My first two IUI cycles were unmedicated except for the trigger (ovidrel). Dr. baker, my partner, and I came to the agreement that it was the best place to start since I was only 28 at the time and had all the infertility testing done with a clean bill of reproductive health. We thought this would be a “one and done” deal. We used donor sperm. I triggered when I had a single mature follicle and had the IUI done 36 hours post trigger both cycles. Negative pregnancy test followed both. 3rd cycle I did clomid CD4-8. I didn’t respond as well as we had hoped (I only had one very mature follicle @ 26mm). We triggered and did IUI the next day. Negative beta 2 weeks later. We then moved on to menopur. First cycle of menopur I did 1.5 vials for 5 days, triggered, IUI 36 hr later. Negative. For the next cycle we did back to back iuis with 4 days at 2.5 vials of menopur and 2 days at 1.5. Then trigger. I had 3 mature follicles. IUI was 12 and 36 hours post trigger. Also negative beta. The cycle after that I hyperstimulated and the cycle was cancelled. I did 6 days of menopur on 2.5 vials, and 2 nights on a single vial and my e2 levels went from 700 to 1861 in only 36 hours, something that was very unexpected for all of us. My body just over responded, and it would have been too risky to do an IUI (higher order multiples were extremely likely). Dr. Baker put me on birth control to calm everything down before moving on to the next IUI cycle. For our next cycle we plan to try to find the happy medium medication-wise between the cancelled cycle and the cycle preceding it. This will be my 7th and hopefully last IUI.
Describe your experience with your nurse at USC (closed). (Assigned nurse: Jennifer)
The staff have been great. An occasional nurse here or there lacks the same “gentle” hand that Dr. Baker has. But overall I don’t have any complaints thus far.
Describe your experience with USC (closed).
I haven’t been with the clinic long enough to establish a good opinion of their strengths and weaknesses unfortunately. I followed Dr. Baker over from Kaiser Permanente Infertility clinic as Kaiser doesn’t do IVF (only IUI) and we are moving on to IVF.
Describe the costs associated with your care under Marsha Baker at USC (closed).
I haven’t started the cycle yet. But I was quoted $15,200 for everything except meds. This quote includes 100% icsi and pgs testing, all lab fees, physician fees, freezing, etc..
Describe Marsha Baker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC (closed).
Dr. Baker plans to transfer only a single pgs tested frozen embryo if I move on to IVF. This is due to my age and the fact that I don’t really want multiples.
10
Doctor
Marsha Baker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
USC (closed)
Los Angeles (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
9
NPS
9
Age 40 - 41
3 IUI
Diminished Ovarian Reserve
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Extremely caring and honest. Dr. Baker was and has been very upfront with us about the odds and the risks of what we are trying for. She has been kind and patient with us, especially given our lack of knowledge on the subject of infertility. She has treated us like people and has always taken care to make sure we felt like the most important people on her caseload.... My wife and I felt like she was genuinely pulling for us to get pregnant. She went out of her way to inform us and follow up with us, even after the most "basic" treatment or consultation. We could (and can) tell how genuine a person she is.
Kaiser is thorough, efficient, and flexible in their hours..... Like Dr. Baker, the nursing staff was incredible. I know that places like Kaiser have a bad reputation because of how large they are, but honestly, my wife and I never felt like we were being treated like numbers even by the nursing staff. We always felt cared for and we always felt like we were the most important people in the hospital.
How was your experience with Marsha Baker at Kaiser Permanente SoCal?
Extremely caring and honest. Dr. Baker was and has been very upfront with us about the odds and the risks of what we are trying for. She has been kind and patient with us, especially given our lack of knowledge on the subject of infertility. She has treated us like people and has always taken care to make sure we felt like the most important people on her caseload.
What's one piece of advice would you give a prospective patient of Marsha Baker at Kaiser Permanente SoCal?
Bring questions when you meet with her. She will answer them all, and will do so in a very honest manner.
During treatment, were you treated like a number or a human with Marsha Baker at Kaiser Permanente SoCal?
My wife and I felt like she was genuinely pulling for us to get pregnant. She went out of her way to inform us and follow up with us, even after the most "basic" treatment or consultation. We could (and can) tell how genuine a person she is.
Describe the protocols Marsha Baker used in your cycles at Kaiser Permanente SoCal and their degree of success.
I honestly don't remember the details. It's a difficult thing for me to have to go through - especially knowing the slim chances of it working - and anticipating the disappointment. I mostly listen and let my wife be the expert.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Can't remember her name, but she was equally caring, understanding, and patient.)
Like Dr. Baker, the nursing staff was incredible. I know that places like Kaiser have a bad reputation because of how large they are, but honestly, my wife and I never felt like we were being treated like numbers even by the nursing staff. We always felt cared for and we always felt like we were the most important people in the hospital.
Describe your experience with Kaiser Permanente SoCal.
Kaiser is thorough, efficient, and flexible in their hours.
Describe the costs associated with your care under Marsha Baker at Kaiser Permanente SoCal.
At first, before we took on double coverage, we were paying about $145 per visit, and over $800-1000 for medication. Once we added double coverage, our IUI treatments we basically fully covered.
Describe Marsha Baker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
I completely back her approach (multiple). She understands my wife's situation and has recommended we be as aggressive as possible.
9
Doctor
Marsha Baker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
10
NPS
10
Age 32 - 33
1 IUI
Endometriosis
Unexplained
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Baker is great...She is thorough and talks to me like a smart human being. She will draw diagrams and pull up our data to help us interpret it... I wish all my interactions were just with her. Unfortunately, it's mostly with RNs. She's only available for consults or irregular procedures...She was very thorough in explaining treatment and very warm...Dr. Baker also works at USC...
It's frustrating to see a different nurse each time [at Kaiser]. Some did a good job of explaining the ultrasound every time (whether we're looking at the uterus, how many follicles there are, etc). Others, I had to ask things like the size of the follicles. I wish they would share that information in the after-visit summary. Instead, I have to take out my phone to take notes during visits...Receptionist, though efficient, is not pleasant...
How was your experience with Marsha Baker at USC (closed)?
She is thorough and talks to me like a smart human being. She will draw diagrams and pull up our data to help us interpret it.
What's one piece of advice would you give a prospective patient of Marsha Baker at USC (closed)?
Dr. Baker is great. I wish all my interactions were just with her. Unfortunately, it's mostly with RNs. She's only available for consults or irregular procedures.
During treatment, were you treated like a number or a human with Marsha Baker at USC (closed)?
She was very thorough in explaining treatment and very warm. Her receptionist, Alma, was not. Most of my anxiety/negative experiences are with the receptionist, who does not smile, does not explain things clearly, and makes me feel like a number, not a human.
Describe the protocols Marsha Baker used in your cycles at USC (closed) and their degree of success.
All the tests came out fine, so the plan was to start with Clomid. Clomid only lasted for 2 months because it only yielded 1 and then 2 good-sized follicles, respectively. Then we moved onto injectables (Menopur). I got a good response 3-4 follicles. For this next cycle, she'll increase the dosage of Menopur.
Describe your experience with the nursing staff at USC (closed).
it's frustrating to see a different nurse each time. Some did a good job of explaining the ultrasound every time (whether we're looking at the uterus, how many follicles there are, etc). Others, I had to ask things like the size of the follicles. I wish they would share that information in the after-visit summary. Instead, I have to take out my phone to take notes during visits.
Describe your experience with USC (closed).
This is at Kaiser, so you have to have Kaiser insurance. Dr. Baker also works at USC. Strengths: - Dr. Baker is wonderful. Weakness: - I rarely see my doctor; the NPs are the ones who do ultrasounds and prescribe meds - No consistent NP. - wish the after visit summary would include more data (number & size of follicles) - Receptionist, though efficient, is not pleasant. - Payment, though transparent, is obtuse. When you visit, you pay for the time AND the ultrasound. It should just be combined in 1. - Sometimes payment is required before services are rendered (lab tests, pregnancy test) whereas others are after.
Describe the costs associated with your care under Marsha Baker at USC (closed).
I have 50% insurance coverage, which covers most things except for IVF. The annoying this is even if you just go for an ultrasound, the charge you for their time (15 mins). ultrasound (including time)- 119 blood estradiol test - 24.5 suppositories (projesterone)-102.73 ovidrel Shot- 61 needles and shit- 2.33 10 Menopur shots- 322.5 IUI- 69 Sperm wash - 12.5 10 min visit - 50 Preg test - 13.5
What specific things went wrong at USC (closed)?
  • Failed to order appropriate test
Describe the specific things that went wrong at USC (closed).
I was told to get a HCG test on a specific date. When I went, they said it wasn't ordered. So the receptionist had to call my Dr.'s office to confirm, and then had it ordered. But I had to pay for it before I could get the test, so I had to give my credit card number over the phone. I was upset that it was not ordered and that I couldn't just pay for the test with the current receptionist. All this took 15 minutes and I held up the line at the lab.
10
Doctor
Marsha Baker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
USC (closed)
Los Angeles (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2015 - 2016, Successful
NPS
10
NPS
5
Age 33 - 34
4 IUI
Male Factor
PCOS
European
Income $100K - $199K
Lawyer
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Successful
Dr Baker reviewed my many years of medical records, she adjusted my course of treatment each cycle and she did a saline ultrasound after my miscarriage which led to a procedure to remove something she found that I think helped me avoid another miscarriage.... 1. Clomid and a trigger shot (ovidrel). First cycle and I had Pcos and my husband tested mostly in the normal range - so the focus was on developing fully grown eggs and releasing them. Pregnancy then miscarriage at 6 weeks. 2. Clomid and no response and holidays prevented shots. No trigger because I didn't respond to the clomid. 3. Letrozole + menopur shots + ovidrel trigger. Because I didn't respond to clomid. Negative pregnancy test. 4. Letrozole + shots + trigger + IUI because timed intercourse was not successful. Negative pregnancy test. 5 and 6. Same as 4 but with adjustment to the shots 7. Similar protocol to 4 but adjusted shots and amounts. Live birth - single
It [USC] was very busy and almost always full. Especially on days for IUI. The waits could run very long and once my pregnancy blood test was not called in stat. ... They were very nice and Dr Baker's primary nurse remembered me and how we were doing. They were all so happy when we graduated. The nurse that called with certain test results once told me to increase my medication which was not what Dr Baker had said so I pushed back and the nurse went back to Dr Baker and then called me back to confirm the orignal plan.
How was your experience with Marsha Baker at Kaiser Permanente SoCal?
Dr Baker reviewed my many years of medical records, she adjusted my course of treatment each cycle and she did a saline ultrasound after my miscarriage which led to a procedure to remove something she found that I think helped me avoid another miscarriage.
What's one piece of advice would you give a prospective patient of Marsha Baker at Kaiser Permanente SoCal?
Take notes and be sure to be clear about your course of treatment so you can follow and ask all your questions.
During treatment, were you treated like a number or a human with Marsha Baker at Kaiser Permanente SoCal?
They knew who I was and remembered me.
Describe the protocols Marsha Baker used in your cycles at Kaiser Permanente SoCal and their degree of success.
1. Clomid and a trigger shot (ovidrel). First cycle and I had Pcos and my husband tested mostly in the normal range - so the focus was on developing fully grown eggs and releasing them. Pregnancy then miscarriage at 6 weeks. 2. Clomid and no response and holidays prevented shots. No trigger because I didn't respond to the clomid. 3. Letrozole + menopur shots + ovidrel trigger. Because I didn't respond to clomid. Negative pregnancy test. 4. Letrozole + shots + trigger + IUI because timed intercourse was not successful. Negative pregnancy test. 5 and 6. Same as 4 but with adjustment to the shots 7. Similar protocol to 4 but adjusted shots and amounts. Live birth - single
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
They were very nice and Dr Baker's primary nurse remembered me and how we were doing. They were all so happy when we graduated. The nurse that called with certain test results once told me to increase my medication which was not what Dr Baker had said so I pushed back and the nurse went back to Dr Baker and then called me back to confirm the orignal plan.
Describe your experience with Kaiser Permanente SoCal.
It was very busy and almost always full. Especially on days for IUI. The waits could run very long and once my pregnancy blood test was not called in stat. I have nothing more to add but this requires 200 characters.
Describe the costs associated with your care under Marsha Baker at Kaiser Permanente SoCal.
The costs were covered by insurance except for a $10 co-pay each visit
What specific things went wrong at Kaiser Permanente SoCal?
  • Provided conflicting information
10
Doctor
Marsha Baker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
8
NPS
10
Age 34 - 35
5 IUI
Anovulation
PCOS
Recurrent Pregnancy Loss
European
Income $50K - $99K
1st of 2 Docs
Neutral
Strongly Recommends
Successful
She [Dr. Marsha Baker] was very proactive to get me the surgeries needed to correct my uterine abnormalities so I would be able to carry a baby to term.... She was very friendly and did most of my procedures. for monitoring appointments I mostly saw nurses but they would refer to her about adjustments in medicines if needed. also, she was able to get me the meds I needed through my insurance when they didn't want to cover a specific medicine but that was the only one I responded to so she knew it was worth getting for me.
because it's kaiser, it's in a building with other offices...more specifically the OBGYN offices which stinks seeing pregnant women or newborns while TTCing. the good thing though is that the clinic, laboratory and pharmacy are all in the same building. downside is that the clinic is open M-F but only open half day on Saturdays. also, I believe the lab and pharmacy are closed on Saturday but there's a lab and pharmacy in a nearby building for Saturday's.
How was your experience with Marsha Baker at Kaiser Permanente SoCal?
She was very friendly and did most of my procedures. for monitoring appointments I mostly saw nurses but they would refer to her about adjustments in medicines if needed. also, she was able to get me the meds I needed through my insurance when they didn't want to cover a specific medicine but that was the only one I responded to so she knew it was worth getting for me.
What's one piece of advice would you give a prospective patient of Marsha Baker at Kaiser Permanente SoCal?
be patient because it can take a bit of time to start treatment. I was hoping to start treatment within the first month of seeing Dr. Baker but she wanted to get my body ready for doing a treatment cycle so I didn't start meds until 7-8 months after my consultation with her. Again, that was also partly due to the way Kaiser works and it took a bit of time to get surgery booked.
During treatment, were you treated like a number or a human with Marsha Baker at Kaiser Permanente SoCal?
She was very proactive to get me the surgeries needed to correct my uterine abnormalities so I would be able to carry a baby to term. The only downside was that when I emailed her, her nurse or a nurse in the office would get back to me which I think was more of Kaisers policy rather than her just not returning my message.
Describe the protocols Marsha Baker used in your cycles at Kaiser Permanente SoCal and their degree of success.
we did clomid 150 mg with trigger and timed intercourse, clomid 150 mg with trigger and IUI, menopur 75 IU with trigger and IUI, follistim 75 IU with trigger and IUI, Gonal F 100 IU with trigger and IUI, follistim 75 IU and femara with trigger and timed intercourse.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
they we're good and always answered my questions and got back with me quickly after they got my blood test results.
Describe your experience with Kaiser Permanente SoCal.
because it's kaiser, it's in a building with other offices...more specifically the OBGYN offices which stinks seeing pregnant women or newborns while TTCing. the good thing though is that the clinic, laboratory and pharmacy are all in the same building. downside is that the clinic is open M-F but only open half day on Saturdays. also, I believe the lab and pharmacy are closed on Saturday but there's a lab and pharmacy in a nearby building for Saturday's. a little inconvienent but still doable.
Describe the costs associated with your care under Marsha Baker at Kaiser Permanente SoCal.
because my insurance was through kaiser, I had a reduced rate than if I went through a private clinic and had to pay out of pocket.
Describe Marsha Baker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
IVF was not an option at my clinic =(
What specific things went wrong at Kaiser Permanente SoCal?
  • Failed to order appropriate test
Describe the specific things that went wrong at Kaiser Permanente SoCal.
the registered nurse told me to make sure I had my blood drawn BEFORE I came in for my appointment but when I went into the lab (same building but separate floor) the order wasn't in the system. I had to go up to the clinic and have them put in the order and then go back down to get blood drawn. that only happened once or twice in two years though.
8
Doctor
Marsha Baker
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Kaiser Permanente SoCal
San Diego
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5

Learn from top medical experts

Explore All Courses