Rated 7.5
Strongly recommend: 50%Neutral: 25%Don't recommend: 25%7.5
50% strongly recommend
37 reviews
Humanity
8
8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
3.7
3.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.2
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
S. Illinois U.
Residency
Rush U. Med Ctr
Fellowship
Rush U. Med Ctr

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Mary Wood Molo works in 2 offices at

Institute for Human Reproduction
Rated 7.8
Strongly recommend: 58%Neutral: 20%Don't recommend: 21%7.8

Explore Clinic
Chicago
680 N Lake Shore Drive, Suite 117
Chicago, IL 60611
Oakbrook
1919 Midwest Road, Suite 100
Oakbrook, IL 60523

37 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2023, Unknown Success
NPS
9
NPS
8
Age 34 - 37
1 IUI
2 Embryo Freezing
Anovulation
Endometriosis
PCOS
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Wood-Molo has always always taken the time to answer our many questions and explain in detail what her thought process is for our treatment plan. She has showed empathy when treatments didn't go the way we hoped and has always expressed great hope for us to be able to have kids. We feel she cares for us as people, not just medical patients...We were surprised when we started treatment that we rarely saw Dr. Wood-Molo
It's [Institute for Human Reproduction] portal (which also has an app) has made communications very easy and immediate. They have also begun integrating some texting into their communications. This all leads to us getting answers to questions and results from tests, and tracking our upcoming visits and procedures pretty seamlessly...One thing we've seen them struggle with several times is keeping track of my wife's medical records.
How was your experience with Mary Wood Molo at Institute for Human Reproduction?
The first thing that impressed us about Dr. Wood-Molo was her thoroughness, not only in our diagnosis but also in her explanations of our diagnosis and treatment plans. She really took the time to understand exactly what the root of our infertility was before moving to treatment. It gave us a sense of security understanding the details and rationale for the treatments we underwent. She is also a kind person who showed great empathy to us when we had a cancelled retrieval cycle or when we had an ectopic pregnancy. I think it helps that she has herself gone through fertility treatment. She's very animated and engaging in consults, full of (what we think is) appropriate levels of humor and hopefulness for our case. She constantly assures us how hopeful she is for us to have kids. We were surprised when we started treatment that we rarely saw Dr. Wood-Molo. Monitoring and even some of the diagnostic procedures (such as Femvue) were done without ever seeing the doctor. All results from tests or treatment cycles are conveyed through a nurse either by phone call or the portal. We've had to proactively schedule a consult after each of our cycles if we wanted to talk with the doctor about it. At first, we started feeling uneasy wondering if she was really that involved with our treatment. But every time we had a consult with her it was clear she was meticulously reviewing every test result and treatment outcome and planning on the next steps for us.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Institute for Human Reproduction?
Know that Dr. Wood-Molo is meticulously looking at all your test results and treatment outcomes and making plans for the next steps, even if you don't see or talk to her very often. Proactively schedule a consult with her if you want to discuss any concerns or questions about your treatment plan.
During treatment, were you treated like a number or a human with Mary Wood Molo at Institute for Human Reproduction?
Dr. Wood-Molo has always always taken the time to answer our many questions and explain in detail what her thought process is for our treatment plan. She has showed empathy when treatments didn't go the way we hoped and has always expressed great hope for us to be able to have kids. We feel she cares for us as people, not just medical patients.
Describe the protocols Mary Wood Molo used in your cycles at Institute for Human Reproduction and their degree of success.
Since Dr. Wood-Molo was our first fertility doctor, we went through a big battery of tests with a goal of diagnosis before treatment. The diagnosis and prep for treatment phase took the better part of a year. In addition to bloodwork, she used Femvue (instead of an HSG) to check for tubal blockage. She also performed a DNC to clear out some lining not cleared out with her period. We were not initially interested in IVF so we did an IUI with injectibles. This resulted in an ectopic pregnancy. We did another cycle with injectibles in anticipation of an IUI, but when we were prevented by weather from getting to the IUI procedure, we converted to timed intercourse with the medications. Each of these cycles were preceded by several months of Lupron to lessen the effects of my wife's adenomyosis. My wife also was put on levothyroxin to regulate thyroid hormone levels and Lupron and baby aspirin during each cycle to mitigate effects of my her thrombophilia. We stopped treatment after losing insurance coverage and moved out of state. Before terminating treatment, Dr. Wood-Molo suggested my wife use cyclic progesterone to help regulate her periods (she has PCOS) as well as help lessen the inflammation of the adenomyosis. This has worked extremely well since birth control pills are dangerous for my wife's thrombophilia. When we moved back, we had coverage again and were ready to be more aggressive in our treatment plan as my wife was then 35. Thus we began IVF with Dr. Wood-Molo. Each cycle was preceded by a month of Lupron for the adenomyosis. Our first cycle was cancelled due to poor response. For our next cycle, we added DHEA, Myo-Inositol, and Metformin (though my wife has never been diagnosed with insulin-resistance). Our second cycle resulted in several embryos, though a majority of them were aneuploid per PGT but we did freeze the few euploid embryos we had. Our third cycle resulted in no day-5 embryos. Dr. Wood-Molo recommended we try a fresh transfer for our next cycle, which we are now currently in. We wanted to be pretty aggressive with the treatment, so she put us on an immune-response protocol and added Methylprednisolone, and Pepsid. My wife will also be doing estrogen and progesterone suppositories and every-three-days progesterone-in-oil injections after the retrieval in prep for the transfer. For all our procedures with Dr. Wood-Molo our trigger has been Ovidrel. Daily Lovenox injections have continued during each active cycle.
Describe your experience with the nursing staff at Institute for Human Reproduction.
My wife's interactions with the nurses have by and large been neutral to positive. They have been responsive in the portal when we have questions and in getting us the results of our tests and procedures in a timely way. We have been disappointed several times with the lack of timeliness of their ordering of medication or confirmation of insurance preauthorization which has made the medication orders a very tight turn around, though it has never actually gotten in the way of a cycle.
Describe your experience with Institute for Human Reproduction.
The Institute for Human Reproduction has by and large been a great improvement to the experience we had at Dr. Wood-Molo's previous clinic. It's portal (which also has an app) has made communications very easy and immediate. They have also begun integrating some texting into their communications. This all leads to us getting answers to questions and results from tests, and tracking our upcoming visits and procedures pretty seamlessly. Both the clinic office (where labs and ultrasounds are done) and the surgery center (where other procedures are done) are centrally located in the city with easy (paid) parking. One thing we've seen them struggle with several times is keeping track of my wife's medical records. Even after being in treatment with them for months, they've sent us an emergency message saying they need some test result from my wife's PCP or OBGYN immediately or else we can't continue with our procedure. This even resulted in them calling at 1pm and requiring my wife to come into their office for a physical by 3pm or else they would cancel the retrieval the next day. This should have been handled much further in advance. While they do assess what our insurance would probably cover when we first started there, we were required to pay in advance way more than we should have to cover what they thought insurance wouldn't pay. In fact, insurance covered most of the procedures they billed us out of pocket. Also I have had to proactively point this out after the fact in order to secure a refund.
Describe the costs associated with your care under Mary Wood Molo at Institute for Human Reproduction.
Our insurance covered much of our care. We had a copay for our consults and our labs and ultrasound. Outside of that, we chose to do PGT for our embryos retrieved in IVF, so the biopsy, PGT, and embryo freezing resulted in a $5790 out of pocket bill we had to pay up front before the cycle began. However, it turns out our insurance actually covered all but $2500 of the services we were billed for, so we were able to secure a refund of the covered expense.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Human Reproduction.
Dr. Wood-Molo is cautious about multiple embryo transfers. For our upcoming fresh transfer we asked if we could transfer two embryos, and she declined.
What specific things went wrong at Institute for Human Reproduction?
  • Lost paperwork
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Institute for Human Reproduction.
We were disappointed that they did not let us know up front when they were missing medical records, and instead we had to find out literal hours before we had a retrieval planned. My wife had to go to the office on an hour's notice to get a physical in order to not cancel our retrieval next day.
9
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Institute for Human Reproduction
Chicago
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
NPS
6
NPS
7
Age 38 - 40
4 IUI
1 IVF
Male Factor
PCOS
European
Income $200K - $499K
Doctor
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Dr. Wood Molo has been great. She has done all of my IVF procedures, and is very detailed in consults. I absolutely trust her and she is very knowledgable and willing to change plans based on patient preference. She can sometimes use jargon and cover information quickly, which can be hard to follow...I appreciated that Dr. Wood Molo was open to 1 or 2 embryos being transferred...During procedures she has good bedside manner and is very straightforward.
There is a range in the [Center for Reproductive Care] nursing staff. Overall, due to being rushed in and rushed out it often feels like they are unorganized, but it could just be that they are busy...Monitoring appointments often felt very busy and rushed. That being said, I normally was in and out quickly, and only a few times had an a 30-60 min wait...There are nursing staff, tech staff, and front desk staff who are very kind and caring. After receiving care for some time it is nice to have a treatment team who feels invested. The frustrations I have had are mostly due to feeling like there can be a lack of clear communication, or that the communication method is frustrating (playing phone tag vs secure messaging)
How was your experience with Mary Wood Molo at Center for Reproductive Care (closed)?
Dr. Wood Molo has been great. She has done all of my IVF procedures, and is very detailed in consults. I absolutely trust her and she is very knowledgable and willing to change plans based on patient preference. She can sometimes use jargon and cover information quickly, which can be hard to follow. During procedures she has good bedside manner and is very straightforward.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Center for Reproductive Care (closed)?
You have to be assertive in getting answer if you have questions. I have often had to call, or bother a nurse to have a question answered. Also, the clinic is only open Mon-Fri if that matters. No appointments or procedures on weekends.
During treatment, were you treated like a number or a human with Mary Wood Molo at Center for Reproductive Care (closed)?
Like many fertility clinics Dr. Wood Molo has many patients coming in for appointments, so monitoring can feel like you are asked to come in and out very quickly with little to no time to ask questions. However, the longer you are there the easier it is to get to know the nurses and tech staff and form relationships.
Describe the protocols Mary Wood Molo used in your cycles at Center for Reproductive Care (closed) and their degree of success.
After my first consult with Dr. Wood Molo I choose to try naturally for 6-12 months before moving on to ART. Then we began with the least invasive per my request and given my diagnosis (PCOS). We started with natural IUIs (included monitoring and a trigger shot) since I did not want to have an increased risk of twins. After 3 unsuccessful attempts we moved to medicated IUI (monitoring, trigger shot, and using Letrozole I believe). After all of these did not work, we moved to IVF. We did a retrieval with minimal medication due to diagnosis. We decided to have all embryos PGT tested, to reduce risk of miscarrying. We did a FET due to my PCOS and being high risk for OHSS, but I needed a hysteroscopy first after a saline ultrasound showed a polyp. I became pregnant after the first FET, continued estrogen and progesterone, but had a miscarriage at 6/7 weeks after hearing a heartbeat. Due to limited PGT normal embryos we decided to do a mock cycle before moving to the next FET.
Describe your experience with the nursing staff at Center for Reproductive Care (closed).
There is a range in the nursing staff. Overall, due to being rushed in and rushed out it often feels like they are unorganized, but it could just be that they are busy. There are times they would ask me questions that I felt they should know the answer to, and it was unclear why they were asking me. It was also very hard to find time to ask them questions, and I often felt I had to corner them after appointments just to know what was happening. They often come in to talk to you while you are doing an ultrasound, so it is not the best position to have a conversation. I encountered one newer nurse who was not great with procedures and I found them very uncomfortable. However, Renee has been fabulous and has done a great job with procedures. She is very kind and compassionate once you get to know her. But she seems very busy and can often explain things using jargon which can be hard to understand.
Describe your experience with Center for Reproductive Care (closed).
I continue to go to this clinic for a few reasons, but the top is that I trust Dr. Wood Molo with my care and I believe she knows what she is doing. It is also important to me that she performs the procedures (retrieval and IVF, not IUI). There are nursing staff, tech staff, and front desk staff who are very kind and caring. After receiving care for some time it is nice to have a treatment team who feels invested. The frustrations I have had are mostly due to feeling like there can be a lack of clear communication, or that the communication method is frustrating (playing phone tag vs secure messaging). Also, as someone who has a lot of questions it has been a struggle at times to get detailed information when I visit. There was no financial coordinator to talk me through expenses prior to starting and the quick pace of morning monitoring can leave you feeling like a number. That being said, I think some of these issues occur at various clinics.
Describe your experience with your monitoring appointments at Center for Reproductive Care (closed).
Monitoring appointments often felt very busy and rushed. That being said, I normally was in and out quickly, and only a few times had an a 30-60 min wait. Which I appreciated since I had work after. It was hard to ask questions after monitoring appointments, but staff was friendly when I came in. The ultrasound techs are good with verbally walking through what they would do. Nurses often came in to talk to me while I'm in the stirrups.
Describe the costs associated with your care under Mary Wood Molo at Center for Reproductive Care (closed).
When I began treatment I tried to get estimates for how much procedures would cost, but since I was going through insurance it was very difficult because each insurance reimburses at different rates and if you are OOP the rates are different. I had to work with my insurance provider to get a clearer understanding of charges. Usually I paid a copay of $20 every visit, paid copays for medication, and then things shifted after I met my deductible. Most other expenses (e.g. PGT testing) were explained and discussed. I don't believe I was informed that there would be an OOP $150 cost per biopsy until I was called the day before by the clinic. I believe there is a newer staff member who now handles finances, as it has been easier to get estimates for procedures. We recently asked as we may have to switch to OOP. There are also other expenses if you do surgeries like a retrieval that the clinic was unsure of the cost, since it was fees Rush charged.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Care (closed).
I appreciated that Dr. Wood Molo was open to 1 or 2 embryos being transferred, but I believe she did warn that two would be higher risk of twin birth which is a riskier pregnancy. And she said statistically transferring 2 embryos across 2 FETs vs 2 embryos in 1 FET had statistically similar pregnancy odds.
What specific things went wrong at Center for Reproductive Care (closed)?
  • Failed to call with results
Describe the specific things that went wrong at Center for Reproductive Care (closed).
I was most frustrated after retrieval in terms of getting results. I was told I would be called at specific days to hear how many eggs/embryos made it and I was not called on those specific days.
6
Doctor
Mary Wood Molo
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Center for Reproductive Care (closed)
Chicago (closed)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
8
NPS
7
Age 32 - 33
4 IUI
1 IVF
Unexplained
European
Latinx
Black or African-American
Native American
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Wood Molo is a wonderful RE with many years of experience. When you have your appointment/consult, she walks you through the process in a way that you understand and feel confident on next steps. I do wish she were more available in the procedures and to discuss next steps/or questions as they arise during the cycle...Doctor prefers eSET...Schedule consults with her in advance anticipating you might need to (or want to) connect with her.
[Institute for Human Reproduction] is well staffed and has resources/locations to ensure you are cared for...offer early appointments for bloodwork and ultrasound (6 am). Weaknesses is that if you reach out closer to closing time it might take until the next business day to get a response...not open on weekends for IUI procedures or bloodwork/ultrasound...found myself calling or emailing asking when can I expect next steps, especially knowing I might need to order medication and begin it that day
How was your experience with Mary Wood Molo at Institute for Human Reproduction?
Dr. Wood Molo is a wonderful RE with many years of experience. When you have your appointment/consult, she walks you through the process in a way that you understand and feel confident on next steps. I do wish she were more available in the procedures and to discuss next steps/or questions as they arise during the cycle. I have found it might take two weeks or more to schedule an appointment.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Institute for Human Reproduction?
Ask questions, write them down as you might have to reshare these with the nursing staff during treatment. Schedule consults with her in advance anticipating you might need to (or want to) connect with her.
During treatment, were you treated like a number or a human with Mary Wood Molo at Institute for Human Reproduction?
When I have a consult with the Dr. I do have the feeling that she is invested in my case/cycle. It sometimes feels like I'm a number when the only communication from the office is through the portal or I have to be reminding the nursing staff what next steps we discussed with Dr.
Describe the protocols Mary Wood Molo used in your cycles at Institute for Human Reproduction and their degree of success.
For IUI's I was given 5 days of Letrozole and then switched to Tamoxifen in later cycles as I ovulated early on Letrozole. Was also given Ovidrel for ovulation. Methylprednisolone was also given post IUI. For egg retrieval, my medications were: Follistim, Menopur, Ganirelix, and Ovidrel. Also took Doxycycline. For egg transfer, my medications were: Doxycycline and Methylprednisolone.
Describe your experience with the nursing staff at Institute for Human Reproduction.
The nursing staff is friendly and are available via phone/portal to answer questions. It would be nice to have one nursing staff that coordinadates your care as it sometimes feels I have to remind them what I had discussed with another nurse. It would also be nice if they could anticipate some basic questions we might have like "why is the Dr. ordering this test?".
Describe your experience with Institute for Human Reproduction.
The clinic is well staffed and has resources/locations to ensure you are cared for. A plus is that they offer early appointments for bloodwork and ultrasound (6 am). Weaknesses is that if you reach out closer to closing time it might take until the next business day to get a response. Clinic is also not open on weekends for IUI procedures or bloodwork/ultrasound.
Describe the costs associated with your care under Mary Wood Molo at Institute for Human Reproduction.
Mock Cycle, EMMA/ALICE, Receptiva DX tests are not covered by insurance. Expect to pay around $3000. Cryopreservation $1,490 PGTA: $2,500 (5 embryos) additional embryos are $300/each. Insurance covered IUI/IVF - just needed to reach my deductible.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Human Reproduction.
Doctor prefers eSET.
What specific things went wrong at Institute for Human Reproduction?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Institute for Human Reproduction.
It all boils down to communication. Sometimes the clinic is on their game and provides clear guidance. Other times, I think especially when they are busy, it might take a while for them to get back to you. I've found myself calling or emailing asking when can I expect next steps, especially knowing I might need to order medication and begin it that day. My Dr. transfered to this clinic, and most of the work/tests done there didn't move to this new clinic which was frustrating, because I either had to do the tests again or had to call my OBGYN to forward results again.
8
Doctor
Mary Wood Molo
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
Institute for Human Reproduction
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 39 - 40
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Wood Molo from the beginning to end was always kind, look in my eyes, explained things well, answered questions, and even once when I visited with my young daughter, Dr Molo offered toys to play with...After running multiple tests, we found there was a polyp that was blocking my uterus and I needed a hysteroscopy. My progesterone levels were low, so I had to take that vaginally daily. I also was put on baby aspirin and metformin. Nursing Staff
I eventually was able to get on a payment plan for my surgery [at Center for Reproductive Care]. Although the nurses were kind, there were times they would assume the patient knew what to do. When I asked am I doing an ultra sound? There was an explanation with exasperation. I know that the staff was seeing many patients in one day, and repeating yourself is exhausting, but each patient needs to things to be explained with peace.
How was your experience with Mary Wood Molo at Center for Reproductive Care (closed)?
Dr Molo was amazing. She was recommended by a friend and I would totally recommend her to others. Dr Molo gave me the confidence that we would figure out what was wrong and what was needed. I only wished I saw her more that's how much I loved interacting with her.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Center for Reproductive Care (closed)?
Don't be afraid to ask all the questions you have. Ask until you totally understand everything. If you need to speak with Dr Molo simply ask for an appt with her, she will make herself available.
During treatment, were you treated like a number or a human with Mary Wood Molo at Center for Reproductive Care (closed)?
Dr Wood Molo from the beginning to end was always kind, look in my eyes, explained things well, answered questions, and even once when I visited with my young daughter, Dr Molo offered toys to play with. :)
Describe the protocols Mary Wood Molo used in your cycles at Center for Reproductive Care (closed) and their degree of success.
After running multiple tests, we found there was a polyp that was blocking my uterus and I needed a hysteroscopy. My progesterone levels were low, so I had to take that vaginally daily. I also was put on baby aspirin and metformin.
Describe your experience with the nursing staff at Center for Reproductive Care (closed).
Nursing staff was great. They sometimes would forget things they've communicated. So I would have to remind them what the other nurse said. But they're compassionate and kind and explained things well.
Describe your experience with Center for Reproductive Care (closed).
STRENGTHS: They have a GREAT assessment in the beginning letting you know everything upfront. The questionnaire and insurance info and questions to ask my insurance was amazing. it was soooo helpful. They were very upfront about the cost of copay and if I missed an appointment etc. AREAS TO GROW/Weaknesses Because Dr Molo is separate from Rush - there was some confusion on the price of the surgery and Rush Hospital wanted a LARGE payment up front. This caused an emotional rollercoaster because we didn't have the amount needed to have the surgery. Thankfully my extended family pulled together to help me w my first payment to get the surgery. I eventually was able to get on a payment plan for my surgery. Although the nurses were kind, there were times they would assume the patient knew what to do. When I asked am I doing an ultra sound? There was an explanation with exasperation. I know that the staff was seeing many patients in one day, and repeating yourself is exhausting, but each patient needs to things to be explained with peace.
Describe the costs associated with your care under Mary Wood Molo at Center for Reproductive Care (closed).
Copays every visit, parking, Surgery,
What specific things went wrong at Center for Reproductive Care (closed)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Center for Reproductive Care (closed).
I had to remind staff to call in my medication for the pharmacy
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Care (closed)
Chicago (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 38 - 40
1 IVF
Endometriosis
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Wood Milo always took time to really go through details and answer questions when we met with her.... She is great at explaining everything and is so kind and compassionate during the procedures. After both of my transfers she kissed me on the forehead and I think that was the magic that made it work. She is the perfect blend of science and art that you need to make this crazy process work. And she writes amazingly well upside down!
It is easy to make appointments [at Rush U]. The front desk staff always remembers your name, which I think is amazing. Your prescriptions are called in quickly. And it's a convenient location right off of the blue line.... FET with no insurance coverage was a total of $6,000 for all monitoring and procedures. Meds were extra.... Renee is to the point, a straight shooter who will give you all the information you need.
How was your experience with Mary Wood Molo at Rush University?
She is great at explaining everything and is so kind and compassionate during the procedures. After both of my transfers she kissed me on the forehead and I think that was the magic that made it work. She is the perfect blend of science and art that you need to make this crazy process work. And she writes amazingly well upside down!
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Don't be afraid to ask questions or to advocate for yourself if you feel like you are not getting what you need.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr Wood Milo always took time to really go through details and answer questions when we met with her. The nurses for the most part remember who you are and are compassionate when talking through hard parts. If you have questions or concerns and call, you will automatically get put into voicemail, but they will return calls within a few hours. There were times that I needed to ask for more information or remind them of something, but overall I felt human.
Describe your experience with the nursing staff at Rush University.
Renee is to the point, a straight shooter who will give you all the information you need. I only interacted with Donna once and did not have a positive experience. It was one of my first appointments and she questioned why I was on birth control if I was trying to get pregnant when the bc was part of the protocol the Wood Molo had prescribed.
Describe your experience with Rush University.
It is easy to make appointments. The front desk staff always remembers your name, which I think is amazing. Your prescriptions are called in quickly. And it's a convenient location right off of the blue line.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
FET with no insurance coverage was a total of $6,000 for all monitoring and procedures. Meds were extra. My retrieval and first transfer were under different insurance and fully covered
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
She let me choose if I wanted to transfer 1 or 2 both times and explained the benefits and risks of both options
10
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
7
NPS
5
Age 33 - 34
4 Fertility Medications
Unexplained
European
Income $200K - $499K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
put on Femara for a few cycles and my husband on clomid. She [Dr. Wood Molo] also put me on prometrium to extend my luteal phase. One year of this with no results. Then she suggested my husband get checked for a varicocele. He did have one and have surgery. We waited 3 mos for results and saw none and then moved onto IUI...explained our options well. Talked about the process and had us laughing the whole way. My husband and I left feeling like we picked the right dr to help us get pregnant. We always went home with an idea of next steps
You need to know exactly what you want and need before going in there [Rush University]...No real follow up on what to do next. I always had to reach out to them and felt like an afterthought...They [nurses] were always nice to talk to and would help answer any questions I had...My first IUI was cancelled because the clinic was closed. When I called there was no voicemail saying they were closed due to Good Friday and the internet said they were open. Since you never get a person when you call I left a voicemail but didn’t hear back. I would have loved some better communication about the clinic being closed so I wouldn’t have driven all the way out there for a closed clinic and cancel my IUI for that month.
How was your experience with Mary Wood Molo at Rush University?
Mary Wood Molo explained our options well. Talked about the process and had us laughing the whole way. My husband and I left feeling like we picked the right dr to help us get pregnant. We always went home with an idea of next steps
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
You need to know exactly what you want and need before going in there.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
No real follow up on what to do next. I always had to reach out to them and felt like an afterthought.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Since our insurance covered exploratory as in trying to figure out our cause of infertility but not treatments she has us get a lot of blood tests, genetic tests and then put me on thyroid medication. I was then put on Femara for a few cycles and my husband on clomid. She also put me on prometrium to extend my luteal phase. One year of this with no results. Then she suggested my husband get checked for a varicocele. He did have one and have surgery. We waited 3 mos for results and saw none and then moved onto IUI. This is where we would have to start paying out of pocket.
Describe your experience with the nursing staff at Rush University.
They were always nice to talk to and would help answer any questions I had.
Describe your experience with Rush University.
Strengths- wood Molo’s personality Weakness- was sent to voicemail every time I called. It was so hard to get a nurse or dr on the phone for questions. They would say they would call in prescriptions but would forget. I would have to call multiple times (leave voicemails) for them to call in a prescription.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Rush University.
My first IUI was cancelled because the clinic was closed. When I called there was no voicemail saying they were closed due to Good Friday and the internet said they were open. Since you never get a person when you call I left a voicemail but didn’t hear back. I would have loved some better communication about the clinic being closed so I wouldn’t have driven all the way out there for a closed clinic and cancel my IUI for that month.
7
Doctor
Mary Wood Molo
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Rush University
Chicago
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018 - 2019, Unknown Success
NPS
6
NPS
6
Age 38 - 39
1 IVF
Recurrent Pregnancy Loss
Black or African-American
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Mary Wood Molo is a doctor that makes you feel comfortable during your visits. She like to draw visuals to help explain as she discusses the function of your reproductive organs, medications, and procedures. She makes an effort to recall personal stories shared ... I started with birth control, once the meds started for egg production I was on menipur, lupron, and later progesterone in oil. I produced 24 eggs, 19 fertilized, 8 day 5 embryo developed.
Its a small clinic [Rush], so can be a pro or con based on preference. They do not inform you that you have a balance until the day of or before a meeting with the doctor. This is a major issue if you are not in a position to pay the balance as you are not able to see the doctor until the balance is paid. They are also not great at handling insurance issues. My IVF cycle was denied due to them not submitting the proper paperwork.
How was your experience with Mary Wood Molo at Rush University?
Mary Wood Molo is a doctor that makes you feel comfortable during your visits. She like to draw visuals to help explain as she discusses the function of your reproductive organs, medications, and procedures. She makes an effort to recall personal stories shared, helping you to feel like she really wants to get to know you. Only issue is you rarely see her. As the only doctor in the facility it is very difficult to get in an appointment with her.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be prepared for long spans between visits with her after a failed transfer. You have to work around her surgery schedule, and personal schedule, so it can be months before getting in to see her.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
She is a very personable doctor. She makes you feel comfortable and heard.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I started with birth control, once the meds started for egg production I was on menipur, lupron, and later progesterone in oil. I produced 24 eggs, 19 fertilized, 8 day 5 embryo developed.
Describe your experience with the nursing staff at Rush University.
There are 3 nurses. They rotate who is on duty for the day. The longer you are the as a patient the friendlier they seem. They are not always good at returning calls in timely manner. Over all they are helpful and knowledgeable and are able to answer questions and address any concerns you may have.
Describe your experience with Rush University.
Its a small clinic, so can be a pro or con based on preference. They do not inform you that you have a balance until the day of or before a meeting with the doctor. This is a major issue if you are not in a position to pay the balance as you are not able to see the doctor until the balance is paid. They are also not great at handling insurance issues. My IVF cycle was denied due to them not submitting the proper paperwork.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Had a copay every visit, and within 6 months or so reached my deductible and out of pocket max ($6000+)
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
I did a fresh transfer and my ovaries were still swollen from the egg retrieval. She said it would not be safe to implant more than 1 at that time.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Rush University.
IVF cycle was denied due to submitting the wrong paper work and failed to do so when contacted by insurance company. Issue was later resolved but could have been avoided. On more than one occasion there were issues regarding my insurance coverage and they did not properly communicate those issues in a timely manner.
6
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
6
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
2
NPS
0
Age 36
Uterine Fibroids
Income $200K - $499K
Doctor
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I was frustrated that i can only get answers from Nurses, and not Dr. Molo. ... The doctor herself was candid. However, i felt that she was not really confident with what’s causing my miscarriages. More workup Could have been done, and other options could have been explored. ... She’s a sole provider for a busy clinic. ... We left disappointed, especially with the long wait times for the next step.
We had to call weekly to get one of the test results, specifically my husband’s sample. They are terrible at calling you back for urgent calls ...Expensive parking. Be prepared to spend 8-10 dollars. There is side street parking but fills fast. You pay $1.5-2 there. Rush has a good name. I would not recommend it for REI though. ... Rene [nurse] was rude. Debbie [nurse] was the better. They did call you back with results and updates.
How was your experience with Mary Wood Molo at Rush University?
The doctor herself was candid. However, i felt that she was not really confident with what’s causing my miscarriages. More workup Could have been done, and other options could have been explored. We left disappointed, especially with the long wait times for the next step. She’s a sole provider for a busy clinic. I don’t think she has a good grasp of her patient case
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Go somewhere else. I wasted 6 months
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
One nurse, Rene specifically was a bit Condescending. Wonen come here, and especially with my miscarriages, still emotionally healing. I felt rushed when i asked for questions. Didn’t feel like i’m really cared for, or that they have my best interest. I was frustrated that i can only get answers from Nurses, and not Dr. Molo. Any additional questions i felt like was met with, “i’ll get back to you.”
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I had a workup for my miscarriage, ultrasounds, blood works. I didn’t really felt like i had a good understanding of what was causing my miscarriages. She stated a fibroid was probably causing it, and there were structural changes with my uterus. That was not 100% confirmed, but she was willing to try a treAtment to reduce the size. I was going to undergo egg extraction. I didn’t follow through as i did not honestly feel safe with my care.
Describe your experience with your nurse at Rush University. (Assigned nurse: Rene and Debbie)
Rene was rude. Debbie was the better. They did call you back with results and updates.
Describe your experience with Rush University.
Expensive parking. Be prepared to spend 8-10 dollars. There is side street parking but fills fast. You pay $1.5-2 there. Rush has a good name. I would not recommend it for REI though. Go somewhere else.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Very expensive. Covered by my i surance at tier 3 only
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
No experience
What specific things went wrong at Rush University?
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at Rush University.
We had to call weekly to get one of the test results, specifically my husband’s sample. They are terrible at calling you back for urgent calls
2
Doctor
Mary Wood Molo
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Rush University
Chicago
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 37
2 IUI
Black or African-American
Income $50K - $99K
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr.Woodmolo only send us once and that was our initial consultation. She was not personally involved at all....Dr.Woodmolo was the ideal doctor for this procedure in the beginning. Our consultation was great she was funny and so excited for my husband and I. She gave us hope that she would be able to help us get pregnant. After a couple visit of blood work and not seeing her after out 1st negative test from our IUI. We we're very unsatisfied with Dr.Woodmolo..... Dr. Woodmolo informed her nurse to have us do the IUI again. Everything was done the same nothing changed with another negative pregnancy.
In the middle of us preparing for the second IUI someone from the office [Rush/Women's Health Consults] contacted me saying they couldn't proceed without a written letter from my ob-gyn saying it was okay for me to an IUI and if needed a IVF. I was so frustrated with lack of communication. I informed the nurse calling that this was not acceptable especially since I already did one session for an IUI. She agreed and just asked me to get the letter as soon as possible....The clinic's strengths were being nice and friendly they were very supportive. They made us feel laugh throughout the process and they kept us positive. Their weakness is answering the phones no one ever answers the phone you always have to leave a voicemail.
How was your experience with Mary Wood Molo at Rush University?
Dr.Woodmolo was the ideal doctor for this procedure in the beginning. Our consultation was great she was funny and so excited for my husband and I. She gave us hope that she would be able to help us get pregnant. After a couple visit of blood work and not seeing her after out 1st negative test from our IUI. We we're very unsatisfied with Dr.Woodmolo.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
If I could give her very next patient advice it would be to find another doctor.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr.Woodmolo only send us once and that was our initial consultation. She was not personally involved at all.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
When we first started the plan was to have blood work done on my husband and I. She need to check my hormone levels to she if my menstruation was regular and if I ovulated each time. Those test were ran and everything was good on both sides for me and my husband. She did a semen analysis on my husband, his count mobility of his sperm was above average. So for awhile I was coming to the hospital just for blood work and ultrasound. Finally my husband and I ask the nurse what was next. The nurse informed told us she would ask the doctor and get back to us. When the nurse got back to us she told us she sent a prescription for clomid and progestrone to the to my pharmacy and to take that I believe after my menstruation. The doctor decided we would do a IUI. We took the clomid for 7 days. we continued to go in for blood work and ultrasounds. Once the size of the eggs were the size they need we scheduled the IUI. There was a injection medication that I purchased from a pharmacy that fedex the medication. Before I went in for the IUI I took the injection the night before. We went in the next morning my husband gave his specimen and an hour later the nurses performed the IUI. We continued with blood work and ultrasounds. I started taking the progestrone 1 tablet every night before bed. 2 weeks after we did a pregnancy test and the results were negative. After the results we didn't hear back from the office so we called to see what the next steps were. Dr. Woodmolo informed her nurse to have us do the IUI again. Everything was done the same nothing changed with another negative pregnancy. After the second time we didn't go back it wasn't until a couple weeks I called and told them we need to take a break but my husband and I wanted to try something different. They offered to have us do an IUI again this time with injections. After discussing it with my husband he declined.
Describe your experience with the nursing staff at Rush University.
The nursing staff was more supportive then the doctor
Describe your experience with Rush University.
The clinic's strengths were being nice and friendly they were very supportive. They made us feel laugh throughout the process and they kept us positive. Their weakness is answering the phones no one ever answers the phone you always have to leave a voicemail.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
My insurance cover up to 4 IFV attempts and IUI attempts
What specific things went wrong at Rush University?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
In the middle of us preparing for the second IUI someone from the office contacted me saying they couldn't proceed without a written letter from my ob-gyn saying it was okay for me to an IUI and if needed a IVF. I was so frustrated with lack of communication. I informed the nurse calling that this was not acceptable especially since I already did one session for an IUI. She agreed and just asked me to get the letter as soon as possible.
0
Doctor
Mary Wood Molo
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 44 - 45
1 IVF
PCOS
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We did multiple medicated cycles (with all of the same injectivle medications as IVF) in 2017, because my insurance does not cover ART. She [Dr. Mary Wood Molo] is amazing at strategizing around insurance parameters. When we were ready to try a self-pay IVF cycle, she already knew how I respond to the injections and was able to start me out on pretty high doses, based on that info. We did a Lupron/follistim/menapur cycle with hcg trigger/boosters, prednisone, PIO around and after retrieval/transfer. Because of my age, we transferred all 3 embryos on Day 3. It didn’t work, but she made me feel soooo hopeful at our post-cycle consultation and we are doing some other insurance-covered things now before deciding if we’ll do another self-pay IVF cycle.
As already stated, the clinic [Rush University] is smaller than others in the area. In my opinion, I see that as a strength. Some people may find it to be a weakness because they don’t have a portal and are not open on the weekends. However, I am willing to give up those two things in order to feel like I am with a team that makes me feel that they are really, truly going through this thing with us and are emotionally invested in our story. Oh and that’s not even mentioning how amazingly knowledgeable the doctor is! Seriously, when you sit down with her and hear her explain things to you, you feel like you’re in the hands of the best! And you are!
How was your experience with Mary Wood Molo at Center for Reproductive Care (closed)?
She is amazing. Words can not express how grateful I am to have her in my corner, to have her at the steering wheel. I trust her completely and can’t say enough good words about how knowledgeable and compassionate this woman is. I adore her and would never want to do this with anyone else. Even if it never works, I will forever be grateful for her.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Center for Reproductive Care (closed)?
It’s a smaller clinic and they are not open on the weekends. So be prepared to work around the weekends for monitoring. But they have early morning monitoring appointments and I never felt that the no-weekend thing was ever a problem (they are very good at the planning part). Any major procedures will happen on whatever day it needs to happen. Dr. Wood-Molo and the embryologist came in on a Sunday morning just for us when the transfer fell that way. So, the no-weekends thing can seem like a bad thing on the surface, in light of other clinics’ practices, but it really was a non-issue. Also, they don’t have a portal like other places in the area, so you get old fashioned phone calls for your results. But, honestly, a portal is just not anywhere near as important as the expertise and approach of this amazing doctor!! I’m fine with old-fashioned phone calls when I feel I’m in the hands of the exact right person! Those are the only two complaints I could imagine anyone having about this clinic, compared with others in the Chicagoland area, and they are truly non-issues!
During treatment, were you treated like a number or a human with Mary Wood Molo at Center for Reproductive Care (closed)?
She is absolutely amazing. This is such a hard process to go through and she always makes me feel like she is going through it WITH us. I trust her completely. Even if this never “works”, I will always be grateful that it was her that we did it with.
Describe the protocols Mary Wood Molo used in your cycles at Center for Reproductive Care (closed) and their degree of success.
We did multiple medicated cycles (with all of the same injectivle medications as IVF) in 2017, because my insurance does not cover ART. She is amazing at strategizing around insurance parameters. When we were ready to try a self-pay IVF cycle, she already knew how I respond to the injections and was able to start me out on pretty high doses, based on that info. We did a Lupron/follistim/menapur cycle with hcg trigger/boosters, prednisone, PIO around and after retrieval/transfer. Because of my age, we transferred all 3 embryos on Day 3. It didn’t work, but she made me feel soooo hopeful at our post-cycle consultation and we are doing some other insurance-covered things now before deciding if we’ll do another self-pay IVF cycle.
Describe your experience with the nursing staff at Center for Reproductive Care (closed).
It’s a smaller clinic than the other ones in the area, so even though I didn’t see the same nurse every time, I got to know all of them well and really feel that they all know my case very well. So I always feel like I’m in good hands no matter which nurse walks in that day.
Describe your experience with Center for Reproductive Care (closed).
As already stated, the clinic is smaller than others in the area. In my opinion, I see that as a strength. Some people may find it to be a weakness because they don’t have a portal and are not open on the weekends. However, I am willing to give up those two things in order to feel like I am with a team that makes me feel that they are really, truly going through this thing with us and are emotionally invested in our story. Oh and that’s not even mentioning how amazingly knowledgeable the doctor is! Seriously, when you sit down with her and hear her explain things to you, you feel like you’re in the hands of the best! And you are!
Describe the costs associated with your care under Mary Wood Molo at Center for Reproductive Care (closed).
Most of the treatment has been covered by insurance, even though I went in thinking that my insurance would not cover anything related to infertility. She is amazing at getting creative to work within the (surprisingly wider than expected) parameters of my insurance coverage. It turns out, even the shots were covered when we were doing timed intercourse cycles vs IVF. However, once we decided to pull the proverbial trigger on the full IVF protocol, we were completely self-pay. Although, my insurance did still surprise me by covering a few of the labs and all of the anesthesia for the retrieval. But overall, because of the high doses of meds I was on (due to my age, weight and pcos), the overall cost was 20k+. That’s including everything. It may have been a little lower under another clinic, but I wouldn’t change her for anything.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Care (closed).
We transferred multiple because of my age and I am happy with that decision. She was very clear about the risks and empowered us to make the final decision.
What specific things went wrong at Center for Reproductive Care (closed)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Center for Reproductive Care (closed).
It only happened once and it was rectified immediately.
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Care (closed)
Chicago (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 34
2 Egg Freezing
1 Embryo Freezing
European
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Mary Wood-Molo's beside manner is amazing. From the second that I sat down with her for a consultation, she put me in a place when I felt like she connected with my concerns and she wanted to help support me in all of my goals. There are few doctors that can really connect with their patients and help support them at this level, she is truly special. ... As a 34 year old woman, she explained to me that we could freeze half eggs and half embryos.
They [Rush Univeristy] are so patient centered and really help support you through this process, while you are managing your life outside of the clinic. The early morning appointments at 6:30 AM, help you get in and seen by a doctor and doing your labs and scans before work. ... Antoinette [nurse] would amazing to work with and helped connect with my concerns on my multiple visits each week for several months.
How was your experience with Mary Wood Molo at Rush University?
She made ever effect to explain the process in a clear manner and talked me through all the questions I had. So many times when you are doing a complicated medical procedure, you can feel like the information is over your head. She was very thoughtful and clearly helped you understand the entire process from start to finish.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
You will leave every appointment feels support and seen and heard.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Mary Wood-Molo's beside manner is amazing. From the second that I sat down with her for a consultation, she put me in a place when I felt like she connected with my concerns and she wanted to help support me in all of my goals. There are few doctors that can really connect with their patients and help support them at this level, she is truly special.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
As a 34 year old woman, she explained to me that we could freeze half eggs and half embryos. I didn't think about doing embryos initially, but when she explained that we could do 50/50, I felt confident about making that choice for my future plans. I also shared that I wanted to have the potential for two children and she explained that if we did another round of egg retrieval, my options would be more opened for two children in the future and I felt confident in my decisions as a result.
Describe your experience with your nurse at Rush University. (Assigned nurse: Antoinette)
Antoinette would amazing to work with and helped connect with my concerns on my multiple visits each week for several months. She helped support and her compassion really put me at easy throughout the entire process which I was doing on my own.
Describe your experience with Rush University.
They are so patient centered and really help support you through this process, while you are managing your life outside of the clinic. The early morning appointments at 6:30 AM, help you get in and seen by a doctor and doing your labs and scans before work. This was a huge relief for me because I didn't have to provide my job with doctor notes. Each afternoon they called with results and next steps for my treatment. I was always taken care of by their team and at ease.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
I was lucky to have my costs covered under my insurance and the billing department never prevented me from being seen if I had a balance on my account.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
I did not do an embryo transfer, I froze mine.
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
2
NPS
3
Age 39 - 40
3 IUI
1 IVF
Endometriosis
South Asian
Income $100K - $199K
Consultant
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Wood Molo is optimistic. Which is good generally...except when it come to setting expectations with baby making. ...When you can get in to see Wood Molo, she does take the time to explain everything in a lot of detail. She doesn't rush you. ...Wood Molo would not transfer 2 embryos...I am 40 and she said it was too risky....Continue to ask her to be blunt and realistic with you. Overly optimistic information is not helpful....I had a lining issue the entire time I was with her and she was not able to explain the cause or treat it. She seems to be less experimental
During my first IUI, the nurse and resident [at Rush] both thought I was I was getting IVF. It didn't seem like they talked to each other. Not very compassionate...some were good, but the head nurse wasn't great at all. They did my IVF walkthrough (e.g., how to give yourself shots) right before my IVF cycle. However, they had me giving myself shots during my IUI procedures. It would've been helpful to get the walkthrough earlier. But I guess it wasn't their process...Lost appointment - I showed up one morning and I wasn't in the calendar. They were able to squeeze me in, but did cause me to be late into work.
How was your experience with Mary Wood Molo at Rush University?
Wood Molo is optimistic. Which is good generally...except when it come to setting expectations with baby making. In my first visit, she said she knew what the problem was...hormones...and some pills should fix it. "How many kids do you want"..."we will make you parents". Cut to 12 months later and 3 IUIs and an IVF cycle. In meetings with her, she gives a lot of information...too much. All kinds of details on where hormone levels need to be and options and impacts. It sounds good, but then you walk out trying to remember it all and realize that you really don't have much of an understanding at all. I had a lining issue the entire time I was with her and she was not able to explain the cause or treat it. She seems to be less experimental, but I can't say that for sure. I went to another doctor and had a much better egg count after the IVF meds. Definitely do your own research. You are your own advocate.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Continue to ask her to be blunt and realistic with you. Overly optimistic information is not helpful.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
When you can get in to see Wood Molo, she does take the time to explain everything in a lot of detail. She doesn't rush you. Her staff, on the other hand, is not so great. She bills it as a small practice, but you feel a bit like churning through a factory during the process.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I used Follistim for one of my IUI cycles. For the IVF, we used Follistim, vaginal viagra, and some other meds. I'm sorry I don't remember. the results were 6 eggs retrieved and 2 that made it to day 5.
Describe your experience with the nursing staff at Rush University.
Horrible. During my first IUI, the nurse and resident both thought I was I was getting IVF. It didn't seem like they talked to each other. Not very compassionate...some were good, but the head nurse wasn't great at all. They did my IVF walkthrough (e.g., how to give yourself shots) right before my IVF cycle. However, they had me giving myself shots during my IUI procedures. It would've been helpful to get the walkthrough earlier. But I guess it wasn't their process...
Describe your experience with Rush University.
If you go early enough, there won't be too much of a wait. The billing is fine, no errors. Not too hard to get an appointment. It might take time to see Wood Molo. The office is in a hospital, so dingy looking, but seems clean, so no issues. When you call, it's hard to get a receptionist or nurse on the phone...usually have to leave a message.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Every ultrasound session cost me an office visit - $40. Insurance covered $10K of prescriptions, which she used all of it. Insurance also covered $10K of IVF costs, which she used about $5K.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
Wood Molo would not transfer 2 embryos...I am 40 and she said it was too risky.
What specific things went wrong at Rush University?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Rush University.
Conflicting information - when a new nurse started, she gave me the wrong information (which freaked me out) and then the normal head nurse came in and told me the info that made sense Lost appointment - I showed up one morning and I wasn't in the calendar. They were able to squeeze me in, but did cause me to be late into work.
2
Doctor
Mary Wood Molo
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Rush University
Chicago
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
9
NPS
7
Age 36 - 37
11 Fertility Medications
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Wood Molo took a measured approach to my treatment, taking into consideration that I had limited insurance coverage. We started out with just letrozole and oral progesterone and timed intercourse, then added Ovidrel for several cycles before moving on to injectible FSH, which was not covered by my insurance. At this time, we are preparing to move on to IUI with injectibles. While in treatment, I have not yet had a single pregnancy.
I've had a couple instances [at Rush]- including once when I did not get a phone call with results and instructions - when no one communicated to me that I was supposed to start a particular drug on a specific day or at a specific time. The staff sometimes seems to assume that someone else explained something to you...The nursing staff are all pleasant and caring, but there's little continuity - it seems like I see a different nurse each time, and the person who calls in the afternoon with my results isn't always the same person I saw earlier in the morning. They always seem rushed and I'm less comfortable asking them questions than with the doctor.
How was your experience with Mary Wood Molo at Rush University?
Meeting with Dr. Wood Molo is a reassuring experience - she seems to genuinely care, will spend time to explain diagnoses and procedures and answer questions, and has a great, slightly off-kilter, sense of humor that put my husband and me at ease. During the regular course of treatment working with the nurses and clinic staff, I can feel a little disconnected from the doctor - and as a patient, I found that it is my responsibility to take the initiative to ask for a consult with her. Most importantly, though, I feel like she understands my specific condition, needs and concerns, including financial considerations.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be proactive and schedule your consultations with the doctor when you feel you need them - ask questions and don't count on staff to walk you through every step of the process.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr. Wood Molo has a warm and empathetic manner and a great sense of humor - during consultations with her, I feel confident in her care and attention to my concerns. Outside of the consultations, working with the nurses can feel a little like an assembly line. Patients do not have a dedicated nurse, but after several months you get to know them all and they are generally caring and attentive but sometimes seem to not be aware details I've previously discussed with the doctor or other staff.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Dr. Wood Molo took a measured approach to my treatment, taking into consideration that I had limited insurance coverage. We started out with just letrozole and oral progesterone and timed intercourse, then added Ovidrel for several cycles before moving on to injectible FSH, which was not covered by my insurance. At this time, we are preparing to move on to IUI with injectibles. While in treatment, I have not yet had a single pregnancy.
Describe your experience with the nursing staff at Rush University.
The nursing staff are all pleasant and caring, but there's little continuity - it seems like I see a different nurse each time, and the person who calls in the afternoon with my results isn't always the same person I saw earlier in the morning. They always seem rushed and I'm less comfortable asking them questions than with the doctor.
Describe your experience with Rush University.
For regular monitoring visits, they move you through pretty efficiently - you can get blood work, ultrasound, and a quick chat with a nurse in under 30 minutes. They are responsive to appointment requests and generally pleasant. But reaching anyone on the phone often involves a bit of phone tag - I wish there was a way to make appointments or communicate electronically. You definitely have to be your own advocate and be clear about what you need.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
I paid a co-pay for monitoring visits and Dr. visits but have not yet had any specific procedures that would incur additional costs.
What specific things went wrong at Rush University?
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
I've had a couple instances - including once when I did not get a phone call with results and instructions - when no one communicated to me that I was supposed to start a particular drug on a specific day or at a specific time. The staff sometimes seems to assume that someone else explained something to you.
9
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Rush University
Chicago
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2017, Successful
NPS
9
NPS
8
Age 36
1 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Be prepared for the unconventional. We did some tests that were antiquated and bizarre, but in exchange we got open-mindedness and creativity. ... Dr. Molo is a kooky genius-- she is who you should see if you are a difficult case that needs individualized care or if everybody else has given up on you. She showed more interest than any other doctor in how I was handling infertility treatment, and in exploring the root cause of my diagnosis.
This [Rush University] is a one-woman show, and the lack of infrastructure showed. It's just kind of old school and done on a shoestring-- lots of phone and paper, no portal or email. I don't know how that would translate to things where being up-to-date and high-tech matters, like the embryology lab. ... Monitoring as I experienced it was wild-- they cycle people in for ultrasounds, then have them wait while a rotating cast of nurses grabs your file and gives you a debrief.
How was your experience with Mary Wood Molo at Rush University?
Dr. Molo is a kooky genius-- she is who you should see if you are a difficult case that needs individualized care or if everybody else has given up on you. She showed more interest than any other doctor in how I was handling infertility treatment, and in exploring the root cause of my diagnosis. When every other doctor wanted, at best, to keep trying things that weren't working, she took the time to assess each cycle and try to make the most of what ovarian function I had left.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be prepared for the unconventional. We did some tests that were antiquated and bizarre, but in exchange we got open-mindedness and creativity.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr. Molo made it clear in our consult that she was committed and creative. Because it is a one-doctor operation and the nurses churn through charts very quickly during monitoring, treatment can make you feel like a number.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I came to Dr. Molo having "flunked out" of three IVF stim cycles having never made an embryo. Other doctors were suggesting donor eggs (which is not a bad suggestion, and is what evidence would indicate would be the most promising route to a baby-- I just wasn't ready), but she presented a range of potential options. Instead of focusing on my CD3 hormone levels, she focused on what my body was doing in any given cycle. It was a lot of monitoring, with no clear treatment path. After an anovulatory cycle, she put me on birth control for two weeks, then, when it looked like I was going to ovulate, we did an unmedicated, untriggered IUI. For someone with my diagnosis and treatment history to get pregnant on an unmedicated IUI is wild, insane luck-- but it is luck that was able to happen because Dr. Molo was patient and paying attention.
Describe your experience with the nursing staff at Rush University.
Monitoring as I experienced it was wild-- they cycle people in for ultrasounds, then have them wait while a rotating cast of nurses grabs your file and gives you a debrief. It could feel random and impersonal, though all the nurses are kind and knowledgeable. They don't use a portal, and it can be hard to reach them via phone.
Describe your experience with Rush University.
This is a one-woman show, and the lack of infrastructure showed. It's just kind of old school and done on a shoestring-- lots of phone and paper, no portal or email. I don't know how that would translate to things where being up-to-date and high-tech matters, like the embryology lab.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
My costs were minimal due to insurance coverage and having hit my out of pocket max.
9
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
2017, Unsuccessful
NPS
10
NPS
10
Age 35
2 IVF
PCOS
Tubal Blockage
Black or African-American
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Mary wood molo is very professional and and excellent at her job and her goal is to help us to achieve our goals to get pregnant and to stay pregnant she is compassionate and very great communication skills very patient and timely... I remember when I had my egg retrieval she called the next day to see how I was doing !!! Now that a doctor who loves what she does and very cares for her patients!! So many woman have gotten their desired results
They [Rush U] are very professional and precise they have so many strength the staff is caring and very passionate about you achieving your goals and dreams of becoming pregnant they also are patient and take time to explain to you how to take your medication and injections correctly they are also vey timing they get you in and out but they get the job done when every you need to speak with doctor wood molo it is very convenient to get in contact with especially after business hours
How was your experience with Mary Wood Molo at Rush University?
Mary wood molo is very professional and and excellent at her job and her goal is to help us to achieve our goals to get pregnant and to stay pregnant she is compassionate and very great communication skills very patient and timely I'm so grateful that God has placed her in our lives to help us conceive and expand our family she is encouraging and great at what she does having her as a doctor help me to embrace this journey with more faith and grace . I like that when you need to ask questions or concerns it very easy to get in contact with her !she is truly a God sent ! Dealing with fertility issues can be very challenging and difficult at times ! But there is always a light at the end of the tunnel and when we get our desired results it shall be so rewarding!! She is excellent and precise decided and approachable there nothing that you can't ask her ! I remember when I had my egg retrieval she called the next day to see how I was doing !!! Now that a doctor who loves what she does and very cares for her patients!! So many woman have gotten their desired results
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Doctor Mary is professional and amazing at what she does
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Doctor Mary wood Molo is such amazing doctor she so professional and love her patients and her job
Describe your experience with the nursing staff at Rush University.
The nurses are amazing , professional and kind ,
Describe your experience with Rush University.
They are very professional and precise they have so many strength the staff is caring and very passionate about you achieving your goals and dreams of becoming pregnant they also are patient and take time to explain to you how to take your medication and injections correctly they are also vey timing they get you in and out but they get the job done when every you need to speak with doctor wood molo it is very convenient to get in contact with especially after business hours
Describe your experience with your monitoring appointments at Rush University.
All went well and was very professional
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
2
NPS
0
Age 36
5 IUI
Endometriosis
Income $50K - $99K
1st of 2 Docs
1 IUI With Other Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I never saw Dr. Molo except at consultations. She would doodle on paper our options and vaguely explain everything but never seemed to really address my unique medical needs and give us a definite plan of what was going to happen next. I left in a blur of emotional confusion as to what our options were... I felt some compassion from her during our consultations. I did not like that multiple residents would be in the room. However I did not feel like treatment decisions, strategy, finances were explained well enough in our consultations for us to make informed/educated choices
Be warned that the clinic is not in control of the hours Rush Hospital is. The day of IUI is very stressful b/c of having to coordinate with the Andrology lab....Their billing department is sourced out of office which can cause issues. "Old School" practice that has not moved ahead with patient oriented technology ie there is no online communication , no emailing nurses, no lab results loaded online...The head nurse has no empathy is always in a rush and has a very poor sense of humor.
How was your experience with Mary Wood Molo at Rush University?
Timely. Listened well. I felt some compassion from her during our consultations. I did not like that multiple residents would be in the room. However I did not feel like treatment decisions, strategy, finances were explained well enough in our consultations for us to make informed/educated choices and know what that meant ahead. I am now confused as to why we did IUI cycles without any clomid/letrazole as this seemed to be a waste of our money and time.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Have detailed questions ready to go and ask her to explain in more detail about what she is recommending.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
I never saw Dr. Molo except at consultations. She would doodle on paper our options and vaguely explain everything but never seemed to really address my unique medical needs and give us a definite plan of what was going to happen next. I left in a blur of emotional confusion as to what our options were.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
First 3 months I was put on Cabergoline to adjust Prolactin and DHEA levels and tried at home. We then did 2 natural IUIs, 2 with letrazole, and 1 with injectibles all with BCN. I really do not understand the rationale for this conservative approach with my diagnosis of endometriosis. I wish we had had a financial adviser to help us strategize better but this clinic was very present-minded and would only talk about the future after a cycle was done but it took at least 3-4 weeks to get an appointment with Molo.
Describe your experience with the nursing staff at Rush University.
The head nurse has no empathy is always in a rush and has a very poor sense of humor. She would use terms like "romance" for intercourse etc. For the first IUI I felt it was important that my husband be there and she kinda made fun of the fact that I wanted him there to be part of that moment. I believe she knew her stuff and how to manage the nursing team but was terrible with patients. I did not feel that I could ask questions and when I did I felt like I was asking for favors. Rush has strange hospital hours during holidays and the clinic was closed for 4 days over Thanksgiving. I was in the middle of an IUI cycle and I ovulated despite being on Ganirelix to delay ovulation and therefore my IUI was cancelled. I received no sympathy from the nurse just an oh well and You had "romance" over the weekend didn't you ? Well No we were at my parents house and saving up my Husband's sperm for the IUI! ( i forgot the recommended time frame on this I believe it was 48 hours?) The other nurses were hit or miss I sometimes felt they were not aware of my case or what they were doing. Communication was very difficult b/c of the hours of the clinic. I would often get a call after they closed and if I didn't get to the phone there was no way to get a hold of a nurse that day/night to ask questions. I would have to leave a message and wait until the next afternoon for a call back due to their clinic schedule.
Describe your experience with Rush University.
Be warned that the clinic is not in control of the hours Rush Hospital is. The day of IUI is very stressful b/c of having to coordinate with the Andrology lab. At 3pm you get the call that you are good to go next day but the Andrology lab closed at 3pm. So they will call you the next morning at 6am to get you scheduled waking you up but then your appointment is not until 9pm. You then go to the Andrology lab to drop off sample wait an hour then pick it up and take it to the clinic. The receptionist at the Andrology lab is HORRIBLE at her job. This added a lot of stress to a day when you want to be stress free. My insurance did not use Quest for bloodwork so I was sent to the hospital's blood lab it is a DMV style lab which took quite a bit of time and was very expensive for blood. I think if I had done some research on my own I would have been better off using quest and getting blood done in lab. Their billing department is sourced out of office which can cause issues. "Old School" practice that has not moved ahead with patient oriented technology ie there is no online communication , no emailing nurses, no lab results loaded online.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
We had a high deductible plan insurance and had to pay upfront at every appointment approximately $250-$350 for u/s appointment and the 5 minute office visit with a nurse. They would then process this through insurance. We NEVER received any billing statements from them. They had been over-charging us as they did not know the contracted insurance rate they were allowed to charge us and charged the same to everyone and we suddenly received a large check in the mail with no explanation and no statement. I had to request this. The woman I spoke with about this issue did not understand why as a patient this type of billing was unprofessional and unethical and just shrugged her shoulders at me. Rush 's hospital billing department is VERY AGGRESSIVE and RUDE so be prepare to deal with that if you need blood work from their labs.
What specific things went wrong at Rush University?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
This was over a year ago and I do not recall specifics. However, I recall feeling anxious about receiving the call back from clinic or that I would not receive it that day or in time. I was constantly having to adjust my schedule to their office hours and call hours - there was no flexibility. The way the clinic was run and how the nurse relayed information to me raised my anxiety instead of relieving it. When I requested to do injectible cycle I really did not understand what I was asking for and no one explained it to me in any detail it was very vague and I did not know enough to know what questions I needed to ask. When starting out at the clinic no one sat done with me and gave me an overview of what an IUI cycle was, the scans involved, and schedule etc. This was true as we moved from natural, to letrazole, to injectibles it was a just do it and ask questions later about why if you can get them to slow down and take the time to explain it to you.
2
Doctor
Mary Wood Molo
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Rush University
Chicago
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
8
NPS
8
Age 40
3 IUI
Immunological
Ashkenazi Jewish
Income $50K - $99K
2nd of 3 Docs
4 IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Wood Molo also is very personable..Dr Wood Molo uses a very logical approach, starts with mild stimulation and adjusts with every cycle....When I went to Dr. Wood Molo I was feeling convinced that my body was very broken. She made us take a few steps backward (from IVF and donor eggs, which we'd already done with another dr--unsuccessfully) to see what my body was capable of doing on its own. She reassured me that my body was doing exactly what it was supposed to and boosted my self-esteem, which I needed.
I felt like the nurses and administrative staff [at Rush] remembered me from visit to visit, which is a good feeling when you have to be there so often....There were about 6 nurses with one lead nurse who might as well be a fertility doctor at this point. She is super knowledgeable and inspires a lot of confidence...The clinic feels a bit dingy and could definitely use an upgrade. But all their equipment seems up to date. Also, the andrology lab is really subpar. It is uncomfortable, dark, and the men are required to use a bathroom to produce their sample.
How was your experience with Mary Wood Molo at Rush University?
When I went to Dr. Wood Molo I was feeling convinced that my body was very broken. She made us take a few steps backward (from IVF and donor eggs, which we'd already done with another dr--unsuccessfully) to see what my body was capable of doing on its own. She reassured me that my body was doing exactly what it was supposed to and boosted my self-esteem, which I needed. I did not conceive with her, but she did show me that all was okay with me. I was just very unlucky. I felt confident that she was working hard to get to the bottom of the issue, but my husband and I were out of money and emotional resources to go any further. I believe that if I'd started this process with Dr. Wood Molo, I would have conceived and had a baby.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Do not expect to see her very often unless you make an appointment to see her. And be prepared to pay a copay with every single visit, even if it's just a monitoring appointment. Your bill after the fact will be lower, but the constant copays hurt a bit.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
I felt like the nurses and administrative staff remembered me from visit to visit, which is a good feeling when you have to be there so often. Dr. Wood Molo also is very personable and even if she doesn't necessarily remember every detail about your case, she has a way of making you feel like she does, which may just come from many years of experience in this field and from having gone through fertility treatment herself in order to conceive.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Dr Wood Molo uses a very logical approach, starts with mild stimulation and adjusts with every cycle. I told her I hadn't done well on clomid in the past and she used femara with me instead. And made sure with every adjustment (adding injectables later on) that I was okay with the change. She is very thorough and seems to take a lot of care in organizing her patient's unique protocol based on results of the previous one. She does not try the same thing over and over again (which my previous dr did).
Describe your experience with the nursing staff at Rush University.
There were about 6 nurses with one lead nurse who might as well be a fertility doctor at this point. She is super knowledgeable and inspires a lot of confidence. The nurses do all the basic procedures (not the doctor) and they are all very capable and pleasant.
Describe your experience with Rush University.
The clinic feels a bit dingy and could definitely use an upgrade. But all their equipment seems up to date. Also, the andrology lab is really subpar. It is uncomfortable, dark, and the men are required to use a bathroom to produce their sample.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
I had a $50 copay with every single visit UNLESS I was only getting a pregnancy blood test. The rest of the billing was as expected.
What specific things went wrong at Rush University?
  • Failed to call with results
8
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unsuccessful
NPS
8
NPS
8
Age 39 - 41
2 IVF
2 Embryo Freezing
Donor Eggs
Unexplained
European
Income $200K - $499K
Sales Representative
1st of 2 Docs
Egg Freezing With Other Docs
Neutral
Neutral
Unsuccessful
Mary Wood Molo is very kind, she is an excellent communicator and explains everything in a way that is easy to understand. I work in healthcare, but sometimes get overwhelmed talking about options.
Rush is fine, it is not fancy or swanky but I believe the care is very good and most of all I am treated as a human being...A couple of times prescriptions were not called in,
How was your experience with Mary Wood Molo at Rush University?
Mary Wood Molo is very kind, she is an excellent communicator and explains everything in a way that is easy to understand. I work in healthcare, but sometimes get overwhelmed talking about options.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Take control of your own path, they see a lot of patients and you need to make sure you are asking all of the right questions and understand your path to care very step of the way.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr. Wood Molo and Renee have a human approach and are very sympathetic and kind. I stay at this practice because I genuinely feel they want me to have a successful pregnancy.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Stemmed for 14-15 days, 450 IU Follistim, 250 menopur, clomid, progesterone in oil, three day transfer.
Describe your experience with your nurse at Rush University. (Assigned nurse: Renee)
For the first two IVF cycles, I saw whatever nurse was available-which was sometimes confusing on who to call with questions. Once I became a donor egg patient, I worked only with Renee-making communication much clearer.
Describe your experience with Rush University.
Rush is fine, it is not fancy or swanky but I believe the care is very good and most of all I am treated as a human being. The hospital blood lab has the nicest people you will ever meet and some of them have gone through fertility and are quite empathetic. I am overall pleased with RUSH.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
My insurance did not cover monitoring/ tests for my donor eggs. Otherwise insurance covered most once the deductible was met.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Lost results
Describe the specific things that went wrong at Rush University.
A couple of times prescriptions were not called in, I had a conflict between Mary Wood Molo and my Reproductive Immunologist regarding proceeding with my transfer which stressed me out the day before, not what I needed going into the procedure and communication between my Reproductive Immunologist and sharing test results was not always done-ultimately I ended up doing this myself. I would get the results from Renee and send them to my RI office.
8
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unknown Success
NPS
9
NPS
8
Age 37 - 38
3 IUI
4 Egg Freezing
4 Embryo Freezing
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She takes the time to go over your questions and spends time going over the protocols. She is both blunt and thoughtful. She is however hard to get time with. Her schedule fills up quickly so most of your communication is done with the nurses etc.
When talking about this clinic I refer to it as a boutique clinic rather than in comparison to a large department store... It was very hard to ever reach a nurse and even harder to get them to call you back. There were moments when I felt like it was an emergency and getting them on the phone was next to impossible.
How was your experience with Mary Wood Molo at Rush University?
Mary has a wonderful way of explaining things to her patients. She takes the time to go over your questions and spends time going over the protocols. She is both blunt and thoughtful. She is however hard to get time with. Her schedule fills up quickly so most of your communication is done with the nurses etc. With that said, she has been available to me in times of crisis and responds very quickly to text messages. I feel like she has been a very curious doctor who only cares about trying her hardest and doing whatever it is she needs to do to get your preg. I am not an easy case and I felt like she has treated me as such and not just put me on the typical protocols.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
I don't have much advice in regards to Mary, rather I have a lot to say about the clinic itself, reaching the nurses, wait times etc. I think the one difficult thing with Mary is actually getting to see and talk to her, without feeling like a burden. It is your responsibility as the patient to make it clear that you want to talk to her - with that said, if you speak up she will most def make the time for you - day or night.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
For the most I felt loved and cared for. I had been to other clinics - the factory like ones in the area and felt like a number on visit one. Mary and her team are much smaller and have smaller patient base. There are def times when I am not 100% sure they are giving me the right information but I tend to be proven wrong. I think that there is a possibility that since I have been going to that office for over a year they know me well at this point. When talking about this clinic I refer to it as a boutique clinic rather than in comparison to a large department store.
Describe your experience with your nurse at Rush University. (Assigned nurse: Renee Balos)
I think over time we developed a good "working" relationship but I will say that the care went up and down throughout my time. There were some months that I was OK with their responsiveness but overall I would say it was very hard to reach a nurse.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
I think the clinic needs a good new office manager to take care of calls and appointments. Then I think the nursing line needs to be staffed up and better managements. It was very hard to ever reach a nurse and even harder to get them to call you back. There were moments when I felt like it was an emergency and getting them on the phone was next to impossible. It has led to many hours of anxiety and panic.
9
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
2007 - 2010, Successful
NPS
10
NPS
10
Age 34 - 37
1 IUI
Uterine Fibroids
Ashkenazi Jewish
Income $200K - $499K
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
After suffering a miscarriage, we changed to Dr. molo's practice from FCI. Within weeks, she scheduled outpatient surgery to remove growth on the uterine walls. She also encouraged me to visit her personal acupuncturist who treated me three times a week and prescribed herbal supplements. Dr. Molo was in complete support of alternative therapy. We went through 3-4 cycles of injectibles, but only on the last round did we feel that the eggs were of good size.
Small! I never saw more than one other patient in the waiting room [at Rush] at a time. Such a difference from seeing 20-30 women waiting for blood work at my prior clinic. The office is not fancy. Rush is a teaching hospital, so I did get a round of brand new medical interns come into an ultrasound appointment. I took some pleasure when the attending Doctor couldn't insert the want, and I grabbed it from him and explained that as a patient, I appreciated that the nurses allowed me to insert the wand on my own rather than him poking at my privates awkwardly.
How was your experience with Mary Wood Molo at Rush University?
She makes eye contact and smiles and jokes about the horrid process that is infertility. Her practice is small and she cares for her patients even if it was not the fanciest office around.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be ready to talk to her and ask questions. She answers them!
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
She was amazing during our very first visit. She asked for results of a test that my second Doctor never looked at and immediately saw that I had a growth of some sort on my uterine wall that needed to be scraped and removed. She shared that she had four children of her own brough infertility treatment and upon request, shared the name of her acupuncturist that she credits (as do I) with a huge part of her success. She made eye contact, listened, and had a clear plan of action from the start. I loved her, even if I only met her two or three times.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
After suffering a miscarriage, we changed to Dr. molo's practice from FCI. Within weeks, she scheduled outpatient surgery to remove growth on the uterine walls. She also encouraged me to visit her personal acupuncturist who treated me three times a week and prescribed herbal supplements. Dr. Molo was in complete support of alternative therapy. We went through 3-4 cycles of injectibles, but only on the last round did we feel that the eggs were of good size. I became pregnant on that IUI round and continued to visit for weekly ultrasounds through my first trimester. Healthy baby girl is almost 8 years old now!
Describe your experience with your nurse at Rush University.
The nursing staff was small and not overworked. They took care when I explained how scared I was of self-injections and asked if I wanted to come in every day because they would do it for me (and were shocked that my prior clinic sent me home with a DVD to teach myself how to administer injections). They joked with me when I would mention how scared I was of blood draws even after going through 18 months of infertility treatment. Hey made me feel relaxed and helped me laugh through the awkwardness of IUI. They treated me like a human allowing me to insert the ultrasound wand on my own.
Describe your experience with Rush University.
Small! I never saw more than one other patient in the waiting room at a time. Such a difference from seeing 20-30 women waiting for blood work at my prior clinic. The office is not fancy. Rush is a teaching hospital, so I did get a round of brand new medical interns come into an ultrasound appointment. I took some pleasure when the attending Doctor couldn't insert the want, and I grabbed it from him and explained that as a patient, I appreciated that the nurses allowed me to insert the wand on my own rather than him poking at my privates awkwardly.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Luckily, insurance covered almost everything.
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
9
NPS
10
Age 44 - 45
2 IVF
Tubal Blockage
Black or African-American
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr.Wood Molo was very informative during the process. She was also very enthusiastic and personable. She was the first and only doctor I had for infertility and I was unsure of it working. Even though she told me the grim statistics, she still did everything she could to help me have a baby. She was also very comforting when I expressed other challenges that were happening at that time...Doctor Wood Molo was so positive, I eventually became cautiously optimistic...
Initially the nurses [at Center for Reproductive Care] spoke to me as if they assumed I had been through the ivf process plenty of times. When I asked them to explain things that I didn't understand they explained them without hesitation...On 2 occasions one of the nurses called me to tell me next steps, but did not have my chart in front of her when she called and was not able to answer my questions. She also gave me old information...
How was your experience with Mary Wood Molo at Center for Reproductive Care (closed)?
Dr. Wood Molo's strengths are her positive attitude. She is very personable and is a good communicator. She is also very knowledgeable about the IVF process. I didn't know what to expect, but I know I was not optimistic about this process working. Doctor Wood Molo was so positive, I eventually became cautiously optimistic.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Center for Reproductive Care (closed)?
Ask her what ever questions you have because she know what she is doing.
During treatment, were you treated like a number or a human with Mary Wood Molo at Center for Reproductive Care (closed)?
Dr.Wood Molo was very informative during the process. She was also very enthusiastic and personable. She was the first and only doctor I had for infertility and I was unsure of it working. Even though she told me the grim statistics, she still did everything she could to help me have a baby. She was also very comforting when I expressed other challenges that were happening at that time.
Describe your experience with Center for Reproductive Care (closed).
Initially the nurses spoke to me as if they assumed I had been through the ivf process plenty of times. When I asked them to explain things that I didn't understand they explained them without hesitation. If you have questions about anything don't hesitate to ask.
What specific things went wrong at Center for Reproductive Care (closed)?
  • Provided conflicting information
Describe the specific things that went wrong at Center for Reproductive Care (closed).
On 2 occasions one of the nurses called me to tell me next steps, but did not have my chart in front of her when she called and was not able to answer my questions. She also gave me old information.
9
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Care (closed)
Chicago (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
7
Age 38 - 39
4 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Professor
Only Doc Seen
Neutral
Neutral
Unsuccessful
You won’t see her much but when you do she will make you feel like you’re in good hands. ... Molo herself explains everything in detail and uses paper to draw out cycles and all procedures. ... She’s [Dr. Wood Molo] a great person and doctor though I wish I had better financial guidance to use my benefit coverage better. Once it was used up, I was set up well to go someplace else by her staff [Rush University] and I haven’t heard a peep since. ...
Most nurses are good and office staff returns calls- they never answer the phone. Be proactive and conserve your money/benefit. Nurses may say it’s your choice for a given plan of action (like continuing with IVF and meds) but be careful. ... Rush is a more expensive location in Chicago for infertility treatment. Self pay costs are high. ... Most of her staff is warm and caring and with one specific nurse I always felt I was in good hands. though one nurse was pretty harsh
How was your experience with Mary Wood Molo at Rush University?
She’s a great person and doctor though I wish I had better financial guidance to use my benefit coverage better. Once it was used up, I was set up well to go someplace else by her staff and I haven’t heard a peep since. Feeling I’m on my own again.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
You won’t see her much but when you do she will make you feel like you’re in good hands.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Most of her staff is warm and caring and with one specific nurse I always felt I was in good hands. though one nurse was pretty harsh
Describe your experience with the nursing staff at Rush University.
Of the theee main nurses on staff, one was amazing. She always went to bat for me and explained everything well but also watched my insurance money. When she went on maternity leave, the other two nurses made me worry. One was an airhead and the other was tough- she seemingly accused me of botching my meds as a reason my IUI failed... I nearly left there crying.
Describe your experience with Rush University.
Staff is great and doctors is great. Molo herself explains everything in detail and uses paper to draw out cycles and all procedures. Most nurses are good and office staff returns calls- they never answer the phone. Be proactive and conserve your money/benefit. Nurses may say it’s your choice for a given plan of action (like continuing with IVF and meds) but be careful. It’s your wallet that dictates your care. The drugs are expensive and sometimes there’s no going back for another round. So ask questions and do your research.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Rush is a more expensive location in Chicago for infertility treatment. Self pay costs are high.
8
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016 - 2017, Unknown Success
NPS
10
NPS
9
Age 42 - 43
3 IUI
Ashkenazi Jewish
Income $100K - $199K
Consultant
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Mary Wood Molo] is smart, personable, explains everything in detail, has a sense of humor (which helps when the topic is not one that easily lends itself to laughter), caring, and keeps the whole picture in mind...Letrazole (instead of Clomid) - 5mg for 5 days starting on Day 3 Ovidrel (trigger & booster shot) Prometrium (progesterone) - 200mg Estrogen patch
All of the staff [at Women's Health Consulting] are very personable, know you by name, and are aware of your individual process...First time I was directed to do a trigger shot, no one explained that there would be 2 pre-filled syringes, 1 fit the trigger & 1 for the booster. One time a Rx was not called in when it was supposed to be. It was quickly resolved...She is smart, personable, explains everything in detail, has a sense of humor (which helps when the topic is not one that easily lends itself to laughter), caring, and keeps the whole picture in mind.
How was your experience with Mary Wood Molo at Women's Health Consulting (closed)?
She is smart, personable, explains everything in detail, has a sense of humor (which helps when the topic is not one that easily lends itself to laughter), caring, and keeps the whole picture in mind.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Women's Health Consulting (closed)?
You can be as hands-on or hands-off in understanding your protocol of care. She gives you the tools to learn & engage, but also inspires trust/confidence if you just want to put yourself in her hands.
During treatment, were you treated like a number or a human with Mary Wood Molo at Women's Health Consulting (closed)?
All of the staff are very personable, know you by name, and are aware of your individual process.
Describe the protocols Mary Wood Molo used in your cycles at Women's Health Consulting (closed) and their degree of success.
Letrazole (instead of Clomid) - 5mg for 5 days starting on Day 3 Ovidrel (trigger & booster shot) Prometrium (progesterone) - 200mg Estrogen patch
Describe your experience with the nursing staff at Women's Health Consulting (closed).
All very friendly & engaged.
Describe your experience with Women's Health Consulting (closed).
Strengths - front office staff, clinical staff Weaknesses - nurses' explanations could be more thorough/detailed
Describe the costs associated with your care under Mary Wood Molo at Women's Health Consulting (closed).
Diagnostic procedures were covered by my insurance. Treatment was not. I pay for bloodwork & ultrasound monitoring for my IUI out of pocket.
What specific things went wrong at Women's Health Consulting (closed)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Women's Health Consulting (closed).
First time I was directed to do a trigger shot, no one explained that there would be 2 pre-filled syringes, 1 fit the trigger & 1 for the booster. One time a Rx was not called in when it was supposed to be. It was quickly resolved.
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Women's Health Consulting (closed)
Chicago (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2013 - 2016, Successful
NPS
10
NPS
10
Age 41 - 44
3 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Business Executive
2nd of 2 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The doctor [Dr. Mary Wood Molo] dumbed things down, in a good way, for me. Science isn't my thing, so she'd explain things in such a way that I could understand. She'd include drawings, too, to help me understand...she had me pursue seeing a specialist in reproductive immunology. With that information and results, dr.wood-Molo decided that we should backtrack and try iui (which my previous reproductive dr completely bypassed). With the right combination of medication, vitamins and fertility drugs, I am currently pregnant and have two young daughters- all thanks to Dr. Wood-Molo.
you don't feel like just a number [at Rush University]... she [Dr. Mary Wood Molo] had me pursue seeing a specialist in reproductive immunology. With that information and results, dr.wood-Molo decided that we should backtrack and try iui (which my previous reproductive dr completely bypassed). With the right combination of medication, vitamins and fertility drugs..All of the nurses are great and friendly!
How was your experience with Mary Wood Molo at Rush University?
The doctor dumbed things down, in a good way, for me. Science isn't my thing, so she'd explain things in such a way that I could understand. She'd include drawings, too, to help me understand.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Dr wood-Molo had more faith in me than I did myself: that's the kind of doctor I would think people would want.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr. wood-Molo is very personable, as is her staff, so just by the nature of their friendliness one feels welcome and comfortable- not like a fertility sorority cattle call, like the previous group I went.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Dr wood-Molo followed the lead of my previous fertility doctor in going straight to ivf. After that was unsuccessful, she had me pursue seeing a specialist in reproductive immunology. With that information and results, dr.wood-Molo decided that we should backtrack and try iui (which my previous reproductive dr completely bypassed). With the right combination of medication, vitamins and fertility drugs, I am currently pregnant and have two young daughters- all thanks to Dr. Wood-Molo.
Describe your experience with the nursing staff at Rush University.
All of the nurses are great and friendly!
Describe your experience with Rush University.
A very familial office where you don't feel like just a number.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Unsure, sorry.
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
8
NPS
8
Age 30
2 IUI
1 IVF
PCOS
European
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
I love Dr Wood Molo, she is brilliant and kind and funny- lifts my spirits every time I see her. The nursing staff are all kind and helpful- but seem to have so many patients that at times there were mix ups. It is difficult dealing so much with nurses and communicating through them to get to the doctor...Be your own best advocate- write down everything, don't be afraid to point out discrepancies...
At times, I felt like a number in dealing with different nurses [at Rush], who would provide me with conflicting information at times. That being said, the staff are wonderful- they just have a lot on their plates. Dr Wood Molo is incredible with patients...Nurses were very kind, great when I was in the office, but communication was difficult at times...
How was your experience with Mary Wood Molo at Rush University?
I love Dr Wood Molo, she is brilliant and kind and funny- lifts my spirits every time I see her. The nursing staff are all kind and helpful- but seem to have so many patients that at times there were mix ups. It is difficult dealing so much with nurses and communicating through them to get to the doctor.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be your own best advocate- write down everything, don't be afraid to point out discrepancies.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr Wood Molo is amazing. At times, I felt like a number in dealing with different nurses, who would provide me with conflicting information at times. That being said, the staff are wonderful- they just have a lot on their plates. Dr Wood Molo is incredible with patients.
Describe your experience with the nursing staff at Rush University.
Nurses were very kind, great when I was in the office, but communication was difficult at times.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

Learn from top medical experts

Explore all courses