Rated 8.3
Strongly recommend: 82%Neutral: 5%Don't recommend: 13%8.3
82% strongly recommend
12 reviews
Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.4
7.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
American U. Of Beirut
Residency
Wayne State
Fellowship
Wayne State

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Mazen Abdallah works in 4 offices at

Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Rated 8
Strongly recommend: 65%Neutral: 15%Don't recommend: 20%8

Explore Clinic
Memorial City
929 Gessner
Houston, TX 77024
Pearland
10907 Memorial Hermann Dr
Pearland, TX 77584
Piney Point
2500 Fondren Rd, Suite 350
Houston, TX 77063
Webster, Clear Lake
400 W. Medical Center Blvd, Suite 225
Webster, TX 77598
Show 2 more

12 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Consult
NPS
0
NPS
0
Age 40
European
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Abdallah did not seem passionate about his job. He was eager to give his spiel on infertility but not as eager to hear questions, though the questions I asked were answered...When taken into Dr. Abdallah’s office, I could plainly see his stack of papers (seemingly medical charts) on his desk. He proceeded to write/draw on a blank sheet of paper to try to initially describe to us what infertility and outcome probabilities are. My paper looked exactly like the others in his stack. While I understand, this may be his method of explaining things in a categorical and organized manner, it really made me feel like “just one in the stack.”
The [Aspire Houston Fertility Institute] front desk staff was absolutely unwelcoming at this Clinic and didn’t even smile the entire time we were there. She left her desk unattended multiple times while we waited 30-40 min in the lobby. I did not feel adequately prepared for the visit from the scheduling staff, as I was asked if I had filled out NP forms that were never sent/made available to me prior to the visit. The office was quiet and dull, though clean in appearance. There is a coffee bar in the lobby. I felt I had to ask a lot of questions to know what to expect next, and ultimately still didn’t know what exactly to expect next.
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Dr. Abdallah did not seem passionate about his job. He was eager to give his spiel on infertility but not as eager to hear questions, though the questions I asked were answered. Respectfully, his accent was difficult at times for me to understand; specifically, in speaking on the phone he said 14% which I heard as 40%. In this realm of calculating probabilities, that was a huge misstep. I called to speak with him directly and he called back at 5:01pm the same day. I missed the call but could not call back because it was after hours. I did not hear back for over a week and 2 additional phone calls to him later.
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
When taken into Dr. Abdallah’s office, I could plainly see his stack of papers (seemingly medical charts) on his desk. He proceeded to write/draw on a blank sheet of paper to try to initially describe to us what infertility and outcome probabilities are. My paper looked exactly like the others in his stack. While I understand, this may be his method of explaining things in a categorical and organized manner, it really made me feel like “just one in the stack.” “Next….take a number!”
Describe the protocols Mazen Abdallah used in your cycles at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic) and their degree of success.
I did not pursue treatment with Dr. Abdallah after the initial consult and lab draw. I had a gut feeling and ultimately did not feel well cared for in this office.
Describe your experience with the nursing staff at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
The nursing staff seemed quiet and not particularly patient-driven. Specifically, at 3:45pm the two nursing staff told me I wouldn’t be able to have lab drawn that day because the cutoff was too close. Upon further questioning and advocating for myself, they asked the lab tech “if we could still draw lab” that day. The cutoff was 4pm.
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
The front desk staff was absolutely unwelcoming at this Clinic and didn’t even smile the entire time we were there. She left her desk unattended multiple times while we waited 30-40 min in the lobby. I did not feel adequately prepared for the visit from the scheduling staff, as I was asked if I had filled out NP forms that were never sent/made available to me prior to the visit. The office was quiet and dull, though clean in appearance. There is a coffee bar in the lobby. I felt I had to ask a lot of questions to know what to expect next, and ultimately still didn’t know what exactly to expect next.
What specific things went wrong at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
  • Failed to call with results
  • Provided conflicting information
  • Lost or damaged samples
Describe the specific things that went wrong at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
Upon my first visit, a large volume of blood was taken for testing, both prenatal screening and genetic screening. I only got results for the prenatal screening after calling the office 3x. I never got the genetic screening results. Upon questioning, one nurse told me it wasn’t drawn and a second nurse told me that any genetic screening drawn in the month of March would need to be redrawn due to a Lab issue.
0
Doctor
Mazen Abdallah
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Compassion
2 of 5
Explained risks
1 of 5
0
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Pearland
NPS
Operations
2 of 5
Scheduling
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
Income $100K - $199K
Sales Representative
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Mazen Abdallah] was always willing to meet with us last minute, and if he was at another location and you just don’t want to wait, he is willing to do phone consults as well...Dr Abdallah was so thorough and treated us like he knew us personally. He was very invested in giving us a successful cycle...He took the time to make sure we were comfortable, and understood every step of the process
[Houston Fertility Institute] is a well oiled machine. Their staff communicates, and never leaves the office without responding to emails or phone calls the same day. The support staff is also stellar. I had several appointments at cypress and piney point and never had a bad experience. Also, the nurses in the surgery center were amazing! From the operating room to recovery, they were all positive, upbeat and compassionate.
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
We trust Dr Abdallah completely. He took the time to make sure we were comfortable, and understood every step of the process. We love Dr A and would recommend him to anyone with fertility needs. He’s the most compassionate doctor I’ve ever met.
What's one piece of advice would you give a prospective patient of Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Trust him. If you’re with a nurse and have questions, speak up. He was always willing to meet with us last minute, and if he was at another location and you just don’t want to wait, he is willing to do phone consults as well. Communicate what you need and he is willing to help!
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Dr Abdallah always took time to meet with us, explain every step of the process and was an amazing doctor for us. We were with another clinic that didn’t even take the time to properly diagnose us. Dr Abdallah was so thorough and treated us like he knew us personally. He was very invested in giving us a successful cycle.
Describe the protocols Mazen Abdallah used in your cycles at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic) and their degree of success.
I have endometriosis and a diminished ovarian reserve. We did 3 rounds of IUI (insurance didn’t pay for IVF so we wanted to try IUI first), the. Moved to IVF. Even with very few follicles, he was able to retrieve 4, and created 2 embryos. We did a fresh transfer on day 3, which resulted in a successful pregnancy.
Describe your experience with the nursing staff at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
I had two main nurses that I worked with at Cypress and 2 others when I visited Piney Point. All nurses were incredibly professional and willing to answer questions and were compassionate. They got to know me personally and made sure I had all of my questions answered in a timely manner.
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
HFI is a well oiled machine. Their staff communicates, and never leaves the office without responding to emails or phone calls the same day. The support staff is also stellar. I had several appointments at cypress and piney point and never had a bad experience. Also, the nurses in the surgery center were amazing! From the operating room to recovery, they were all positive, upbeat and compassionate.
Describe the costs associated with your care under Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
Costs varied and I was lucky that most of my procedures were covered by insurance.
10
Doctor
Mazen Abdallah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Cypress
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 30 - 31
1 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Income $100K - $199K
Operations
3rd of 3 Docs
2 IVF With Other Docs
2 Embryo Freezing With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
[Dr. Mazen Abdallah] has been very thorough will helping us figure out different issues that we have with infertility...ended any questions or concerns we had about prior diagnoses and answered them with positivity of what the diagnoses was...wanted us to redo hysteroscopy to find out for sure and turns out I do have unicornate uterus...got us comfortable with the fact of possibly needing donor eggs...has been very kind and patient with my husband and I. He’s always been very considerate of our situation.
She [nurse at Houston Fertility Institute] was very kind. I know that I most definitely contacted her atleast twice a day, she always answered my questions and was very nice and compassionate during my cycle...HFI was pretty considerate and consistent...we have currently spent $18,000 for donor eggs cycle and waiting to transfer my 1 day 7 embryo...The ONLY issue I have with HFI is they don’t really help you financially.
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Dr. Abdallah has been very thorough will helping us figure out different issues that we have with infertility. I’ve had a lot of different answers and diagnoses during this entire process and none of them made sense or added up... Dr. Abdallah ended any questions or concerns we had about prior diagnoses and answered them with positivity of what the diagnoses was... for once, everything made sense to us.
What's one piece of advice would you give a prospective patient of Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
The only issue I could foresee for someone else is maybe understanding/ being able to translate his accent.. I understood it very well but I can see where it could be misunderstood.
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Dr. Abdallah has been very kind and patient with my husband and I. He’s always been very considerate of our situation.
Describe the protocols Mazen Abdallah used in your cycles at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic) and their degree of success.
I was diagnosed with unicornate uterus 4 years ago with then another doctor to tell me my uterus was normal and MRI that stated was normal as well... dr Abdallah wanted us to redo hysteroscopy to find out for sure and turns out I do have unicornate uterus. I’ve had 2 prior IVF cycles with low AMH and poor egg quality, both retrievals only resulted with 1 5 day blast, we transferred both two separate times and both resulted with negatives. Dr. Abdallah got us comfortable with the fact of possibly needing donor eggs... we purchased 8 frozen eggs... we didn’t have anything to transfer on day 5, we were sent home on our transfer day, sadly... nothing day ... day 7 we got 1 blast and had to freeze due to covid19.... but being that it was a day 7, the odds are probably not in our favor.
Describe your experience with your nurse at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic). (Assigned nurse: Cecilia Marquez)
She was very kind. I know that I most definitely contacted her atleast twice a day, she always answered my questions and was very nice and compassionate during my cycle.
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
HFI was pretty considerate and consistent. I wish it could be more 1 on 1 but unfortunately infertility is huge, bigger than myself and it would be selfish to think for it to be any other way. The ONLY issue I have with HFI is they don’t really help you financially. I was pretty much told that if my 1 day 7 donor egg embryo doesn’t work, I’ll be paying ANOTHER $16,000 for another round of eggs.. which is exactly what I paid for the 1st round. I feel as if that is not very fair, especially being that I was sent home on transfer day with nothing to transfer only to get a day 7 embryo which the chances are very low for this embryo to implant.
Describe the costs associated with your care under Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
I’ve had 2 own eggs cycles with another doctor other than Abdallah... we spent $20,000+ for those cycles. With Dr. Abdallah we have currently spent $18,000 for donor eggs cycle and waiting to transfer my 1 day 7 embryo.
Describe Mazen Abdallah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
We chose donor eggs after 2 failed own eggs cycle.
10
Doctor
Mazen Abdallah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Piney Point
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2018 - 2020, Successful
NPS
10
NPS
10
Age 46 - 48
Donor Eggs
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Middle Eastern
Income $100K - $199K
Doctor
Only Doc Seen
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr abdallah has always put my well being first and i respect his thought process and decision making...From the moment i met him , he was very patient , kind , and attentive . He was always there for me , answered all my questions ( pages of them ) and even came back from vacation to see me thru an urgent matter ..
the [Houston Fertility Institute] clinic is well equipped , everyone makes you feel welcome , in good hands and at ease . Every single one of my visits was well handled , with professionalism , compassion and care . Everyone from the front office , the nursing staff , the surgical staff has been incredibly kind , caring and amazing . I am very humbled by their support and care...
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
I have been followed by Dr M Abdallah for about 2 years now . He came highly recommended from my OB and it was the best and easiest decision i ever took . From the moment i met him , he was very patient , kind , and attentive . He was always there for me , answered all my questions ( pages of them ) and even came back from vacation to see me thru an urgent matter . Dr abdallah is very thorough , kind and trustworthy . I am beyond grateful for what he has done for me and will forever be in his debt . Because of him i get to finally be a mom at 48 . Dr Abdallah made me feel comfortable ,confident , safe , brave when i was scared , calm when i was nervous , and always hopeful that everything will be OK. He has been my rock throughout this whole process and i could not have been in better hands . Dr Abdallah cares about his patients , their well-being and he makes you feel like he is on your side and will always support you . He also has an amazing team of nurses and phlebotomist . I can assure you , with Dr Abdallah you are in trusting hands . Thank you so much for being apart of this journey
What's one piece of advice would you give a prospective patient of Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
He is just amazing and you are in great hands
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Dr abdallah is a kind , attentive , patient and very thorough physician . He responds promptly and answears all your question in great details and patience
Describe your experience with your nurse at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic). (Assigned nurse: Cecilia , Kat , Julie )
The nursing staff is just awesome , compassionate , amazing , and caring . They are highly knwoledgeable , respond promptly and are very caring . couldnt have done it without them
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
the clinic is well equipped , everyone makes you feel welcome , in good hands and at ease . Every single one of my visits was well handled , with professionalism , compassion and care . Everyone from the front office , the nursing staff , the surgical staff has been incredibly kind , caring and amazing . I am very humbled by their support and care
Describe Mazen Abdallah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
Dr abdallah has always put my well being first and i respect his thought process and decision making
10
Doctor
Mazen Abdallah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Piney Point
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
NPS
10
NPS
10
Age 34 - 37
Income $50K - $99K
Business Executive
Only Doc Seen
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I have been a gestational carrier in the past and used Dr. Abdallah for my transfer then, and when my husband and I went to see him for IVF for ourselves Dr. Abdallah took the time to explain every detail to my husband. He answered all of our questions honestly and with respect. He even emailed me to see what my husband thought and if we had any questions that had popped up after we left his offices.
They [Houston Fertility Institute] are very easy to work with and accommodating. Appointments are easy to get with any doctor and location. The staff is very friendly as well.... They [the nursing staff] were always just a phone call or email away and replied quickly when I had questions. Ordered meds and had refills available so that I would not run out.... IVF is about $12,500 and medicines can range from $2,500 - $7,000
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Dr. Abdallah was very thorough in explaining the ins and outs of IVF to both my husband and myself. He truly cares about his patients and their success in getting and maintaining a pregnancy. I never once had a doubt that he didn't know how to handle every situation as ours is truly different. He makes the process easy and smooth leaving out no small details.
What's one piece of advice would you give a prospective patient of Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Ask all the questions you can think of and listen carefully as he does have an accent.
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
I have been a gestational carrier in the past and used Dr. Abdallah for my transfer then, and when my husband and I went to see him for IVF for ourselves Dr. Abdallah took the time to explain every detail to my husband. He answered all of our questions honestly and with respect. He even emailed me to see what my husband thought and if we had any questions that had popped up after we left his offices.
Describe the protocols Mazen Abdallah used in your cycles at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic) and their degree of success.
For surrogacy, it was a frozen transfer and he used Progesterone in Oil, Estrace and Estrogen patches. He was willing to switch to Progesterone suppositories if I chose once we received heartbeat confirmation.
Describe your experience with your nurse at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
They were always just a phone call or email away and replied quickly when I had questions. Ordered meds and had refills available so that I would not run out.
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
They are very easy to work with and accommodating. Appointments are easy to get with any doctor and location. The staff is very friendly as well.
Describe the costs associated with your care under Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
IVF is about $12,500 and medicines can range from $2,500 - $7,000
Describe Mazen Abdallah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
He prefers eSET over multiple embryos as he feels that the risks of multiples outweighs the chance of having to do more than one transfer. He truly cares about the patient and how their bodies will react to a multiples pregnancy.
10
Doctor
Mazen Abdallah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Cypress
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
3
Age 42 - 43
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Latinx
Middle Eastern
Native American
Income $100K - $199K
1st of 3 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Mazen Abdullah] said due to my quality we'd transfer 2...I was never contacted unless I asked a question. I only saw him twice, consult and after failed retrieval...He was a poor communicator and spoke very fast. He mumbled...I felt that he pushed for donor eggs because that was easier for him to get a success. He was very mellow which is nice but I didn't feel important. There was no enthusiasm in his work...IUI was gonal alone with a trigger. We had several follicles but it didn't work. I was not explained the reason for the protocol until I asked a nurse.
IUI [at Houston Fertility Institute] was gonal alone with a trigger. We had several follicles but it didn't work. I was not explained the reason for the protocol until I asked a nurse...She [nurse] is very kind and responds fairly quickly...The IUI was around $2k...Strengths- multiple office locations, no matter where your doctor is stationed you can go to any location, generally well organized. Weakness- not very personal care, staff seems to turn over, patient load is too high...I was never contacted unless I asked a question. I only saw him [Dr. Mazen Abdullah] twice, consult and after failed retrieval.
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
He was a poor communicator and spoke very fast. He mumbled and his accent is very strong. I felt that he pushed for donor eggs because that was easier for him to get a success. He was very mellow which is nice but I didn't feel important. There was no enthusiasm in his work.
What's one piece of advice would you give a prospective patient of Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Interview him and other doctors. If you choose him, don't expect to see him but once and tell him to speak slower.
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
I was never contacted unless I asked a question. I only saw him twice, consult and after failed retrieval.
Describe the protocols Mazen Abdallah used in your cycles at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic) and their degree of success.
IUI was gonal alone with a trigger. We had several follicles but it didn't work. I was not explained the reason for the protocol until I asked a nurse.
Describe your experience with the nursing staff at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
The Cypress office has 1 nurse left from when I went there. She is very kind and responds fairly quickly.
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
Strengths- multiple office locations, no matter where your doctor is stationed you can go to any location, generally well organized. Weakness- not very personal care, staff seems to turn over, patient load is too high.
Describe the costs associated with your care under Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
The IUI was around $2k. IVF was covered via insurance.
Describe Mazen Abdallah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
He said due to my quality we'd transfer 2.
What specific things went wrong at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
Prescription needed to be called in, in a timely manner and wasn't.
0
Doctor
Mazen Abdallah
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
1 of 5
3
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Cypress
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
9
Age 41 - 42
1 IUI
Unexplained
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Abdallah ran tests and SA and informed us right away of our results and what our chances would be with each cycle whether it was natural and medicated or IUI. He is very friendly and knowledgeable.... We were given all options when we first started treatments. We began with medicated natural for two cycles then on to IUI. After no success and more blood work we were told that our only option was IVF due to low AMH.
I really didn't find any weaknesses [at Houston Fertility Institute- Memorial Hermann] per say. Everyone was always very helpful. Only negative was that we didn't conceive during our cycles which doesn't reflect on the clinic staff. Anytime I needed help or had a question about my menstrual cycle or symptoms leading to miscarriage they were always willing to answer.... All of the nurses that I worked with or spoke with on the phone were knowledgeable and friendly. If they have the answer right then they would call me back within the same day.
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Dr. Abdallah ran tests and SA and informed us right away of our results and what our chances would be with each cycle whether it was natural and medicated or IUI. He is very friendly and knowledgeable.
What's one piece of advice would you give a prospective patient of Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Go in with lots of questions and be prepared for results.
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Like a human, because the staff and Dr. Abdallah were kind and thoughtful and very friendly. Always available to answer questions or concerns.
Describe the protocols Mazen Abdallah used in your cycles at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic) and their degree of success.
We were given all options when we first started treatments. We began with medicated natural for two cycles then on to IUI. After no success and more blood work we were told that our only option was IVF due to low AMH.
Describe your experience with your nurse at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic). (Assigned nurse: Judy)
All of the nurses that I worked with or spoke with on the phone were knowledgeable and friendly. If they have the answer right then they would call me back within the same day.
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
I really didn't find any weaknesses per say. Everyone was always very helpful. Only negative was that we didn't conceive during our cycles which doesn't reflect on the clinic staff. Anytime I needed help or had a question about my menstrual cycle or symptoms leading to miscarriage they were always willing to answer.
Describe the costs associated with your care under Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
All blood work was covered by insurance. SA and upcoming cycles we're all paid OOP.
10
Doctor
Mazen Abdallah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Medical Center - Memorial Hermann
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
10
Age 25 - 26
4 IUI
Endometriosis
PCOS
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
he’s [Dr. Mazen Abdallah] honest he’s upfront about the medicines what’s going to work injectables work better versus pills this pill will work versus this pill and win a pill is no longer working he sits down with you he says all right let’s try something different try upping the dose he’s very open with how your body responds to things and instead of just doing one iui two back to back Iui His staff is very diligent on making sure your blood work and everything is perfectly lined up and if it’s not he’s willing to step in and explain OK this is why it’s not working this is what caused it to not to work and this is how we’re going to fix it
I honestly have nothing bad to say about the clinic [Houston Fertility Institute] at all it’s very well-maintained new equipment I personally go to the Pearland office and it’s close to my home the people are super friendly and everything is exactly how it’s supposed to be... My nursing staff had a couple nurses but my primary nurse is nurse Renee She’s there to make sure that I am mentally emotionally and physically OK if I have any questions she’s in email or phone call away she’s very honest and I really like that and she’s an incredible nurse
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Dr. of dollars a great physician he really explained what was going on in my own body that I didn’t understand he is a very quick talker and sometimes it has to be broken down a little bit more and he’s very upfront and he’s very honest on the options that you have and he’s very much there for you emotionally and mentally and he always give you reassurance before we jump straight in the IVF there so many more options that you have let’s try every single option before we do that where as other doctors that I have seen have always pushed just IVF dr. of dollars a great physician he really explained what was going on in my own body that I didn’t understand he is a very quick talker and sometimes it has to be broken down a little bit more he’s very upfront and he’s very honest on the options that you have and he’s very much there for you emotionally and mentally I am and he always gives you reassurance before we jump straight into IVF there so many more options that you have let’s try every single option before we do that where as other doctors that I have seen have always push just IVF he is also knows that I’m only 26 I have healthy eggs He tested my husband sperm quality and made sure that there was no reason that there would be any trouble and my husband and he made sure genetically that we are OK to have children and he wants to pursue other options considering we’re both young and we’re both relatively healthy and he also was upfront with me and told me you know your weight you are overweight and that can be a barrier on you getting pregnant and I was very appreciative of that all in all everyone at HFI is incredible
What's one piece of advice would you give a prospective patient of Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Be open honest and be ready to hear things that are difficult to hear but he’s not going to beat around the bush he’s very upfront he’s very honest but as a patient you want someone who’s going to be honest with you someone who’s not gonna tell you that this is gonna work and it’s not and you want someone who’s going to look out for your best interest and that’s what he does
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
When I was upset or when I just didn’t know where to move forward him and his whole team nurses and the rest of his staff if he was unable to see me very much cared about my mental and emotional well-being along with my physical
Describe the protocols Mazen Abdallah used in your cycles at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic) and their degree of success.
For my protocol and generally the protocol at HFI I really appreciate Is that he’s honest he’s upfront about the medicines what’s going to work injectables work better versus pills this pill will work versus this pill and win a pill is no longer working he sits down with you he says all right let’s try something different try upping the dose he’s very open with how your body responds to things and instead of just doing one iui two back to back Iui His staff is very diligent on making sure your blood work and everything is perfectly lined up and if it’s not he’s willing to step in and explain OK this is why it’s not working this is what caused it to not to work and this is how we’re going to fix it
Describe your experience with your nurse at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic). (Assigned nurse: Renee )
My nursing staff had a couple nurses but my primary nurse is nurse Renee She’s there to make sure that I am mentally emotionally and physically OK if I have any questions she’s in email or phone call away she’s very honest and I really like that and she’s an incredible nurse
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
I honestly have nothing bad to say about the clinic at all it’s very well-maintained new equipment I personally go to the Pearland office and it’s close to my home the people are super friendly and everything is exactly how it’s supposed to be
Describe the costs associated with your care under Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
So most of the cost of the IUI is covered by my insurance I do pay $300 out of pocket and then I am I do you have like co-pays for my meds or the other dr so most of the cost of the IUI is covered by my insurance I do pay $300 out-of-pocket and then I do have like co-pays for my meds that are covered and there some medicine that isn’t covered and that’s unfortunately the reason why we haven’t done IVF or havent done shots and we’ve only done femera Because unfortunately financially we can’t pay $1000-$2000 for shots even though my doctor is very upfront and said they would work better
9
Doctor
Mazen Abdallah
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Piney Point
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 27 - 28
1 IVF
Unexplained
Middle Eastern
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Abdallah was very kind and sensitive about financial problems and did everything in his power to work with our budget and recommended certain studies...He went out of his way to personally call me whenever I needed anything. Always takes times to answer my questions. Very caring and sensible..
I love that they have multiple locations, quick to answer. They have the most amazing doctors and nurses, I only wish the front office was a bit more organized. Always voice your concerns and take each day step by step...[Houston Fertility Institute nurse] Always personally calls and texts me, even on weekends. Any time I text her a question, she responds right away
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Amazing informed doctor, always keeps the patient's best interest in mind. Personally called me multiple times to answer any questions or concerns I had. Never moved forward unless I eas totally comfortable.
What's one piece of advice would you give a prospective patient of Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Be honest and do not be shy to voice all of your concerns. He cannot help you if he does not know what you are thinking.
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
He went out of his way to personally call me whenever I needed anything. Always takes times to answer my questions. Very caring and sensible
Describe your experience with your nurse at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic). (Assigned nurse: Amber Mendoza)
The most amazing burse and human I have ever met. Always personally calls and texts me, even on weekends. Any time I text her a question, she responds right away. Made me feel like family. I am truly thankful to have met such a wonderful nurse
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
I love that they have multiple locations, quick to answer. They have the most amazing doctors and nurses, I only wish the front office was a bit more organized. Always voice your concerns and take each day step by step
Describe the costs associated with your care under Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
Dr. Abdallah was very kind and sensitive about financial problems and did everything in his power to work with our budget and recommended certain studies.
10
Doctor
Mazen Abdallah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Cypress
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
2019 - 2023, Successful
NPS
9
NPS
9
Age 23 - 27
Tubal Blockage
Black or African-American
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Abdullah is very understanding he listen...guides me in the direction of fertility...treats his patients with CARE...tells me the steps I need to follow...also lets me know there are grants that would be able to help with my IVF treatment...explained everything to me
[At Aspire Houston Fertility Institute] you can have hope of still being able to conceive a child...The nursing staff is amazing anytime I come into the clinic they are always available anytime I have questions... treatment cost is 14,500 to 20,000 for IVF
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Dr. Abdullah is very understanding he listen and also guides me in the direction of fertility he is an amazing Dr. he treats his patients with CARE I have been going to Dr. Abdullah since 2019-2023 He tells me the steps I need to follow even when I tell him IVF is expensive he also lets me know there are grants that would be able to help with my IVF treatment.
What's one piece of advice would you give a prospective patient of Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Dr. Abdallah Listen, Understands, Guides, CARE, Compassions everything I have listed is what an amazing Dr. Abdallah is.
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Dr. Abdullah explained everything to me and in the steps I needs to take in order for me to get IVF.
Describe your experience with the nursing staff at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
The nursing staff is amazing anytime I come into the clinic they are always available anytime I have questions.
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
As a new patient going into fertility clinic is stressful cause you don't know the outcome of your results and what the Dr. may say about your fertility issues but as a strength you can have hope of still being able to conceive a child.
Describe the costs associated with your care under Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
My treatment cost is 14,500 to 20,000 for IVF
9
Doctor
Mazen Abdallah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Memorial City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Unsuccessful
NPS
7
NPS
5
Age 31
4 IUI
Unexplained
Black or African-American
Income $50K - $99K
Accountant
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
I have being using Dr Mazen Abdallah as my fertility doctor for 2years now. He recommended IUI. Have heard 2 chemical pregnancy, 1 miscarriage and 1 no pregnancy. Still trying to conceive. Overall Nice doctor but his team treat you as numbers...Injectable IUI cost $2800 and medication cost about $1000-$1,200...Very difficult to reach...Try other doctors too then make a choice
The strength of this clinic [Houston Fertility Institute] is that they have good doctors, nice and neat environment. Their weakness included always changing staff, expensive and make you feel like you number. They also show little or no compassion...Injectable IUI cost $2800 and medication cost about $1000-$1,200...Very difficult to reach medical team when I have questions. They hardly pick call nor return calls
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
I have being using Dr Mazen Abdallah as my fertility doctor for 2years now. He recommended IUI. Have heard 2 chemical pregnancy, 1 miscarriage and 1 no pregnancy. Still trying to conceive. Overall Nice doctor but his team treat you as numbers
What's one piece of advice would you give a prospective patient of Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Try other doctors too then make a choice
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
Difficult to reach doctor or medical team you I have questions
Describe the protocols Mazen Abdallah used in your cycles at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic) and their degree of success.
Gonal F (IUI) HCG trigger Letrozole
Describe your experience with the nursing staff at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
I feel more like number to them
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
The strength of this clinic is that they have good doctors, nice and neat environment. Their weakness included always changing staff, expensive and make you feel like you number. They also show little or no compassion
Describe the costs associated with your care under Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
Injectable IUI cost $2800 and medication cost about $1000-$1,200
Describe Mazen Abdallah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
Non applicable
What specific things went wrong at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
Very difficult to reach medical team when I have questions. They hardly pick call nor return calls
7
Doctor
Mazen Abdallah
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Medical Center - Memorial Hermann
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 37
1 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We came to Dr. Abdallah asking him to try IUI again. He explained the low odds of success but came up with a plan to be more aggressive than our previous IUIs and helped us to complete a cycle of IUI at our request before moving on to IVF. He was patient and thorough in all of our conversations. I appreciated that he sat down with us and reviewed our whole case after the IUI and discussed how we could personalize the next treatment for us....
I love Rene [nurse at Aspire Houston Fertility Institute]. She was so kind when she called to give the results of my IUI, and has been by my side the whole way answering questions and explaining everything in detail. She appears to be very knowledgeable of fertility treatments...We will be back once ready to expand our family again - we completely trust and love Aspire and Dr. Abdallah...
How was your experience with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
We came to Dr. Abdallah asking him to try IUI again. He explained the low odds of success but came up with a plan to be more aggressive than our previous IUIs and helped us to complete a cycle of IUI at our request before moving on to IVF. He was patient and thorough in all of our conversations. I appreciated that he sat down with us and reviewed our whole case after the IUI and discussed how we could personalize the next treatment for us.
During treatment, were you treated like a number or a human with Mazen Abdallah at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)?
We met with Dr. Abdallah multiple times and he took great care to explain everything in detail and answer our questions.
Describe your experience with your nurse at Aspire Fertility - Houston Fertility Institute (Prelude Network clinic). (Assigned nurse: Rene)
I love Rene. She was so kind when she called to give the results of my IUI, and has been by my side the whole way answering questions and explaining everything in detail. She appears to be very knowledgeable of fertility treatments.
Describe your experience with Aspire Fertility - Houston Fertility Institute (Prelude Network clinic).
My husband and I were so happy with Aspire HFI. We were originally referred to another fertility clinic but were unhappy with our experience there. Aspire was everything we had wanted and lacked in the first place. We will be back once ready to expand our family again - we completely trust and love Aspire and Dr. Abdallah!
10
Doctor
Mazen Abdallah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Aspire Fertility - Houston Fertility Institute (Prelude Network clinic)
Pearland
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5

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