Rated 9.5
Strongly recommend: 93%Neutral: 1%Don't recommend: 6%9.5
93% strongly recommend
12 reviews
Humanity
9.4
9.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.6
9.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.5
7.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Howard U.
Residency
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Melissa Montes works in 2 offices at

Kofinas Fertility Group
Rated 9.5
Strongly recommend: 92%Neutral: 4%Don't recommend: 4%9.5

Explore Clinic
Staten Island
4855 Hyland Blvd550 Richmond Ave
Staten Island, NY 10312
Lower Manhattan
65 Broadway, 14th Floor
New York, NY 10006

12 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2023, Successful
NPS
10
NPS
10
Age 35 - 39
1 IUI
1 IVF
Donor Sperm
Endometriosis
Uterine Fibroids
European
Latinx
Income $200K - $499K
Lawyer
1st of 2 Docs
3 IUI With Other Docs
Donor Sperm With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Speaking with Dr.Montes is like speaking to one of my friends. She is kind, warm, honest, and direct. She takes all the time she needs to make sure you understand everything she has explained...My first transfer was July 2020 which resulted in the birth of my daughter. We came back to see Dr.Montes in August of 2022 when we were ready to expand our family. She did a Mock trial, and a frozen transfer the next month. I am now 26 weeks along with baby number 2. I will say that my treatment plan was aggressive. But I would do it all over again. Dr. Montes is an amazing Dr. I highly recommend her.
The nursing staff at Kofinas Fertility is nothing short of amazing. They are kind, patient, take all the time needed to make you comfortable with what you need to do...The front desk is very nice. Communication over the phone is handled well. When you have a question you just call and leVe a message with reception and the Dr or nurse you asked for will call you back as soon as they can. Dr. Montes is also really good about emails. Sometimes she'll even just call you when she gets your email.
How was your experience with Melissa Montes at Kofinas Fertility Group?
I found Dr.Montes after leaving a different IVF clinic. I have seen the way other clinics work and can say with confidence that Dr.Montes is amazing. I first came to her in 2019. She preformed surgery to remove endometriosis and fibroids. She did my egg retrieval and handled most of my questions. Unfortunately my first transfer was canceled a few days before the scheduled date due to the world shutting down from Covid. But Dr.Montes called me herself a few times to check on me to see how I was and got us back in for our transfer as soon as it was possible. My first transfer was July 2020 which resulted in the birth of my daughter. We came back to see Dr.Montes in August of 2022 when we were ready to expand our family. She did a Mock trial, and a frozen transfer the next month. I am now 26 weeks along with baby number 2. I will say that my treatment plan was aggressive. But I would do it all over again. Dr. Montes is an amazing Dr. I highly recommend her.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
Only advice I have is to ask any and all questions you can think of. She will explain everything and never makes you feel rushed.
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
Speaking with Dr.Montes is like speaking to one of my friends. She is kind, warm, honest, and direct. She takes all the time she needs to make sure you understand everything she has explained.
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
I don't remember my 1st protocol. My most recent one included progesterone, viagra, estrodile tablets, tacrolimus, metformin, prendisone, intralipid Infusions, enoxaparon 40mg. I was on all this for the first 12 weeks. I will say the one major difference between this time and my first time was the prendisone. It caused me to develop insomnia and then anxiety. I don't know if it was the medications or the early pregnancy that made me so nauseous but this second pregnancy I felt very sick and had low energy the entire first trimester. By the 14-16 week it began to disappear and have felt great ever since. Only thing I am still on now at 26 weeks is the prenatal and the enoxaparon injections which I will remain on until 6 weeks postpartum.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff at Kofinas Fertility is nothing short of amazing. They are kind, patient, take all the time needed to make you comfortable with what you need to do. By the time I was done there I felt like I was saying goodbye to good friends I won't be seeing for a while.
Describe your experience with Kofinas Fertility Group.
I recommend getting there as early as possible on morning monitoring days if you work. If you get there a little late you could be waiting 45 min to an hour. The front desk is very nice. Communication over the phone is handled well. When you have a question you just call and leVe a message with reception and the Dr or nurse you asked for will call you back as soon as they can. Dr. Montes is also really good about emails. Sometimes she'll even just call you when she gets your email.
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 33
Endometriosis
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Montes] had a custom-tailored approach with my husband and I throughout the communication, evaluation, and treatment process. She showed genuine care and compassion... She suggested having laparoscopic surgery to know for certain and Dr. Montes was correct in identifying the issue to be Endometriosis. She was able to treat it right away during the laparoscopic surgery. After three to four weeks of having the laparoscopic surgery with Dr. Montes, I was able to conceive...
The nursing staff [at Kofinas Fertility Group] was wonderful, they assisted me pre and post-surgery. I felt comfortable under their care...Everyone at the clinic is very professional. The flow of the clinic is very organized from a smooth check-in process, to a quick turnaround time to see the doctor, and a fast check-out process. It is always very clean. The clinic's atmosphere is very calm and luxurious...
How was your experience with Melissa Montes at Kofinas Fertility Group?
My husband and I started our fertility journey with Dr. Montes in January 2022. Prior to that, we have been trying to get pregnant for over a year and a half and decided to seek professional advise. Our first appointment with her was wonderful and beyond our expectations as we finally felt hopeful. She provided a plan right away of what testing needed to be done in order to have a better chance of identifying the issue and shared her positive outlook on our dream of having a baby. Within a few weeks, after a thorough evaluation period, Dr Montes was able to identify the most likely root cause of my infertility. She suggested having laparoscopic surgery to know for certain and Dr. Montes was correct in identifying the issue to be Endometriosis. She was able to treat it right away during the laparoscopic surgery. After three to four weeks of having the laparoscopic surgery with Dr. Montes, I was able to conceive! I had a wonderful pregnancy and in less than a year of our first fertility appointment, I delivered a healthy and beautiful daughter. Our family is forever grateful to Dr. Montes for making our fertility journey smooth and delivering positive outcomes. She is an incredible surgeon and her expertise delivered results for us.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
Dr. Montes is such an expert in the field of gynecology and fertility. She is results-oriented and professionally guides you through the process to achieve your desired goals. You are truly in the best of care with Dr. Montes.
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
Dr. Montes treated me as a human. She had a custom-tailored approach with my husband and I throughout the communication, evaluation, and treatment process. She showed genuine care and compassion throughout our fertility journey.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff was wonderful, they assisted me pre and post-surgery. I felt comfortable under their care.
Describe your experience with Kofinas Fertility Group.
The clinic has many strengths. Everyone at the clinic is very professional. The flow of the clinic is very organized from a smooth check-in process, to a quick turnaround time to see the doctor, and a fast check-out process. It is always very clean. The clinic's atmosphere is very calm and luxurious.
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 35
Endometriosis
Tubal Blockage
Latinx
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Montes is a very dedicated with her patients very kind and have the patient to explain you everything and she is very professional ... I was given a treatment for my hormones because I was having menstration disorder and she made sure that the treatment I was doing it right she even call me to make sure I was doing it right ... I have not done my procedure of IVF because I can not afford the total amount but I had surgery with her and other treatments so When I could afford the treatment I will be ready .
This clinic [Kofinas Fertility Group] is a very organize and a very clean clinic . They are very professional and explain very well and give you the attention you need.They are very attentive when you arrive and when you leave ... I don’t remember the nurses by name but I know them by face they are very supportive and very kind ...
How was your experience with Melissa Montes at Kofinas Fertility Group?
Dr. Montes is a very dedicated with her patients very kind and have the patient to explain you everything and she is very professional .My experience with her is always good I will recommend her to anyone . I have not done my procedure of IVF because I can not afford the total amount but I had surgery with her and other treatments so When I could afford the treatment I will be ready .
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
The advice that I will give to a prospective patient is to write all your questions that you have to ask her and she will be very gladly to answer you .
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
She is a great doctor she is always willing to explain to you everything you want to know . She makes you feel comfortable and she really knows what she is doing and saying very dedicated with her patients .
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
I was given a treatment for my hormones because I was having menstration disorder and she made sure that the treatment I was doing it right she even call me to make sure I was doing it right .
Describe your experience with the nursing staff at Kofinas Fertility Group.
I don’t remember the nurses by name but I know them by face they are very supportive and very kind .
Describe your experience with Kofinas Fertility Group.
This clinic is a very organize and a very clean clinic . They are very professional and explain very well and give you the attention you need.They are very attentive when you arrive and when you leave .
Describe the costs associated with your care under Melissa Montes at Kofinas Fertility Group.
I have a co payment of $50 dollars all the time I have to see her and others payments for blood test and sonogram. To do the IVF and other procedure I have to pay $10,000 out of pocket but I can not afford that
Describe Melissa Montes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
N/A
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
3
NPS
3
Age 42
1 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Tubal Blockage
Uterine Fibroids
Unexplained
European
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
4 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We felt like she [Dr. Montes] only cared about certain people. Like there was no hope for us so she didn't invest in us. We only had the means for us to do one fresh cycle and one FET. She was pushing us to carry out PGS but we didn't have the money and at that point we felt like she stopped being interested....be more assertive as we let Dr Montes guide us and we should have made our own decisions....there were very high doses of clomid, menipur (6 vials a day), cetrotide as well. Then clexane, steroids, antibiotics. It was a lot.
I felt like Kofinas was all about numbers and making money and not about who we were. Like our dreams were being used....It is well located and in a relatively reputable hospital. They overdo the visits and blood tests and charge too much to the health insurance. this makes IVF sound expensive and make it inaccessible to the general population....It was all about waiting for hours. It took up so much time and they asked you to come in three times a week. It is very difficult to have a working life and add that to the schedule.
How was your experience with Melissa Montes at Kofinas Fertility Group?
We felt like she only cared about certain people. Like there was no hope for us so she didn't invest in us. We only had the means for us to do one fresh cycle and one FET. She was pushing us to carry out PGS but we didn't have the money and at that point we felt like she stopped being interested.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
You need to have a lot of time on your hands because you need to wait hours and go in to the hospital at least 3 times a week. Also, be more assertive as we let Dr Montes guide us and we should have made our own decisions.
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
I felt like Kofinas was all about numbers and making money and not about who we were. Like our dreams were being used.
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
I don't remember much but there were very high doses of clomid, menipur (6 vials a day), cetrotide as well. Then clexane, steroids, antibiotics. It was a lot.
Describe your experience with the nursing staff at Kofinas Fertility Group.
They were different all the time. It was difficult to get them on the phone for results. We always felt like we were bothering them.
Describe your experience with Kofinas Fertility Group.
It is well located and in a relatively reputable hospital. They overdo the visits and blood tests and charge too much to the health insurance. this makes IVF sound expensive and make it inaccessible to the general population.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
It was all about waiting for hours. It took up so much time and they asked you to come in three times a week. It is very difficult to have a working life and add that to the schedule.
Describe the costs associated with your care under Melissa Montes at Kofinas Fertility Group.
It was 20000 per ICSI cycle
Describe Melissa Montes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
I agree with single embryo transfers as I understand the risks of multiple births.
What specific things went wrong at Kofinas Fertility Group?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
3
Doctor
Melissa Montes
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
3
Clinic
Kofinas Fertility Group
Upper West Side
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
8
NPS
8
Age 46
1 IUI
Uterine Fibroids
Black or African-American
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Melissa Montes] listened and was reassuring yet honest in terms of my conditions of fibroids. She shared that her job was to get me pregnant and there were options if I was willing. They would conduct IVF on me despite my advanced age...She did a through consultation and discussed full medical history. She conducted a physical exam...single embryo transfer.
The [Kofinas Fertility Group] clinic 's staff are through and professional. They are kind and respectful to the diverse group of clients. The billing department also ensures that the services are through. Weaknesses - none...he nursing staff was kind and compassionate... clinic has taken Blue Cross/Blue Shield - I've only had to pay co-pays ($30 per visit/bloodwork). For IVF is over 45 years of age, they take GHI/Emblem Health.
How was your experience with Melissa Montes at Kofinas Fertility Group?
She listened and was reassuring yet honest in terms of my conditions of fibroids. She shared that her job was to get me pregnant and there were options if I was willing. They would conduct IVF on me despite my advanced age. This was reassuring to me. I was terrified that my dream of becoming a mother would not come to pass. There are no guarantees yet I am holding onto to hope and faith that I can get pregnant and carry my baby.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
Be open.
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
She did a through consultation and discussed full medical history. She conducted a physical exam.
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
Natural supplements such as a Prenatal Vitamin, CoQ10, Mitchrondial Optimizer. I also added DHEA. I was given Clomid and did well.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff was kind and compassionate.
Describe your experience with Kofinas Fertility Group.
The clinic 's staff are through and professional. They are kind and respectful to the diverse group of clients. The billing department also ensures that the services are through. Weaknesses - none
Describe the costs associated with your care under Melissa Montes at Kofinas Fertility Group.
I have been fortunate to say what the clinic has taken Blue Cross/Blue Shield - I've only had to pay co-pays ($30 per visit/bloodwork). For IVF is over 45 years of age, they take GHI/Emblem Health.
Describe Melissa Montes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Wanted to optimizer chances of healthy pregnancy - single embryo transfer.
8
Doctor
Melissa Montes
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2022 - 2023, Successful
NPS
10
NPS
10
Age 43 - 44
2 IVF
Endometriosis
Unexplained
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Montes is simply an AMAZING human being!!! I could not have chosen a better doctor to help me during such a difficult time of my life. I absolutely love how friendly, approachable, knowledgeable, and kind she is. If I had to do this all over again, I would not hesitate to go see her...made me feel like I was an important part of their day to day. Always very friendly, polite, and knowledgeable...Be ready to fall in love with your doctor!
The [Kofinas Fertility Group] clinic is conveniently located (I went to the Manhattan location) and extremely nice. Cleanliness is a task they take very seriously, as well as the aesthetics. Overall, even on a day when you may not see your doctor, you will encounter another staff member that is equally helpful...All the nurses are incredible helpful, kind and friendly. They absolutely made the experience of being at the clinic so often much more manageable. They were also available by phone for any questions or concerns I ever had. Love them!!
How was your experience with Melissa Montes at Kofinas Fertility Group?
Dr. Montes is simply an AMAZING human being!!! I could not have chosen a better doctor to help me during such a difficult time of my life. I absolutely love how friendly, approachable, knowledgeable, and kind she is. If I had to do this all over again, I would not hesitate to go see her.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
Be ready to fall in love with your doctor!
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
Dr. Montes and the entire staff of Kofinas made me feel like I was an important part of their day to day. Always very friendly, polite, and knowledgeable.
Describe your experience with the nursing staff at Kofinas Fertility Group.
All the nurses are incredible helpful, kind and friendly. They absolutely made the experience of being at the clinic so often much more manageable. They were also available by phone for any questions or concerns I ever had. Love them!!
Describe your experience with Kofinas Fertility Group.
The clinic is conveniently located (I went to the Manhattan location) and extremely nice. Cleanliness is a task they take very seriously, as well as the aesthetics. Overall, even on a day when you may not see your doctor, you will encounter another staff member that is equally helpful.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Monitoring appointments were very frequent for me, but the staff made the experience pleasurable. I always felt welcomed by the friendly faces who greeted me at the front desk, nurse's station, nurse's assistants and doctors. Even the doorman of the building was extremely polite!
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 44
1 IVF
Endometriosis
PCOS
Uterine Fibroids
Nurse or HC Services
3rd of 3 Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I have been seeing Dr. Melissa Montes.She is an extraordinary doctor. A doctor with a good heart who truely understands our struggle. She explained very well every step I would undergo and she took time to listen to my concerns. She carefully studied my health conditions to make the proper treatment. With confidence I would personally recommend Dr. Montes base on my experience.
[Kofinas Fertility Group is] clean, very organize office/clinic. Almost complete facility(OR, PACU,laboratory). Friendly staff.comfortable recieving area. Clean restroom.easy to call for appointment. Open early so it is easy and convenient if your doing your monitoring if your working...I struggled to get pregnant and I went to three fertility clinics. It was so emotionally painful that I almost give up. My friends recommend me to kofinas fertility group and I have been seeing Dr. Melissa Montes.She is an extraordinary doctor. A doctor with a good heart who truely understands our struggle. She explained very well every step I would undergo and she took time to listen to my concerns. She carefully studied my health conditions to make the proper treatment. With confidence I would personally recommend Dr. Montes base on my experience.
How was your experience with Melissa Montes at Kofinas Fertility Group?
I struggled to get pregnant and I went to three fertility clinics. It was so emotionally painful that I almost give up. My friends recommend me to kofinas fertility group and I have been seeing Dr. Melissa Montes.She is an extraordinary doctor. A doctor with a good heart who truely understands our struggle. She explained very well every step I would undergo and she took time to listen to my concerns. She carefully studied my health conditions to make the proper treatment. With confidence I would personally recommend Dr. Montes base on my experience.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
list all your question so you wont forget when you meet her.
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
she treat her patient with wholestick care
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
explore laparoscopic ,myomectomy and dilatation and currettage egg retrieval mac cycle-to check possible site of implantation
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: paige )
she does extra effort to provide solution to my problem specially in acquiring my fertiliry medication. she always follow up.
Describe your experience with Kofinas Fertility Group.
clean, very organize office/clinic. Almost complete facility(OR, PACU,laboratory). Friendly staff.comfortable recieving area. Clean restroom.easy to call for appointment. Open early so it is easy and convenient if your doing your monitoring if your working.
Describe Melissa Montes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
single embyro transfer better change of success
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Consult
NPS
10
NPS
N/A
Age 40
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Successful
Dr Montes was warm friendly and smiling. She listened as I spoke and answer all of my questions. She was truthful and knowledgeable. She cared about me and my situation and was just a pleasure. I completely trust her...is a wonderful doctor. She is very smart and will explain everything to you in detail. She was warm and kind and really took her time to answer my questions. As she examined me she explained every step and stopped to answer my questions and then continued. I feel very safe with her and know I am getting the best care. So happy to be her patient.
[Nurses at Kofinas Fertility Group are] Amazing! Sweet and skilled...Amazing place with a great team. Return calls when they say they will. Always helpful with insurance and appointments. They see a lot of people. They are always friendly and smiling when they see you...Dr Montes is a wonderful doctor. She is very smart and will explain everything to you in detail. She was warm and kind and really took her time to answer my questions. As she examined me she explained every step and stopped to answer my questions and then continued. I feel very safe with her and know I am getting the best care. So happy to be her patient.
How was your experience with Melissa Montes at Kofinas Fertility Group?
Dr Montes is a wonderful doctor. She is very smart and will explain everything to you in detail. She was warm and kind and really took her time to answer my questions. As she examined me she explained every step and stopped to answer my questions and then continued. I feel very safe with her and know I am getting the best care. So happy to be her patient.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
Trust in her. Ask questions. I always tell people to be there own advocate no matter who the doctor is.
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
Dr Montes was warm friendly and smiling. She listened as I spoke and answer all of my questions. She was truthful and knowledgeable. She cared about me and my situation and was just a pleasure. I completely trust her.
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
I am just starting. I will be meeting with her in the next 2 weeks to plan out exactly the step we will take to reach my goal. I am realistic and hopeful.
Describe your experience with the nursing staff at Kofinas Fertility Group.
Amazing! Sweet and skilled.
Describe your experience with Kofinas Fertility Group.
Amazing place with a great team. Return calls when they say they will. Always helpful with insurance and appointments. They see a lot of people. They are always friendly and smiling when they see you.
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
9
NPS
N/A
Age 46
1 IVF
Tubal Blockage
Uterine Fibroids
Unexplained
Black or African-American
Income $50K - $99K
2nd of 3 Docs
3 IVF With Other Docs
Strongly Recommends
Unsuccessful
Dr. Melissa [Montes] was very caring and understanding, gave advise and explained all that needed to be explained to me. Talked about what the expectations were and the pros and cons of what is to expected. Will highly recommend dr. Melissa to anyone because she was compassionate, careful, caring but very professional and passionate about her job
Clinic [Kofinas Fertility] was very knowledgeable , compassionate, caring and professional. Every patient was dedicated and tried to help out the best way they could. By giving directions. O. How to use medications, helped with bbn injection ; ... Because of my advanced age 45, multiple embryos transfer was done ... The protocol that was used for me was cetrotide, menopur, lovenox
How was your experience with Melissa Montes at Kofinas Fertility Group?
Dr. Melissa was very caring and understanding, gave advise and explained all that needed to be explained to me. Talked about what the expectations were and the pros and cons of what is to expected. Will highly recommend dr. Melissa to anyone because she was compassionate, careful, caring but very professional and passionate about her job
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
Caring, passionate and professional
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
There were nice, talk9to you about what was going on and making one feel worthwhile
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
The protocol that was used for me was cetrotide, menopur, lovenox
Describe your experience with the nursing staff at Kofinas Fertility Group.
Nice and professional
Describe your experience with Kofinas Fertility Group.
Clinic was very knowledgeable , compassionate, caring and professional. Every patient was dedicated and tried to help out the best way they could. By giving directions. O. How to use medications, helped with bbn injection ;
Describe Melissa Montes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Because of my advanced age 45, multiple embryos transfer was done
9
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
Operations
4 of 5
Nursing Staff
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Melissa Montes was extremely professional and personable. I felt comfortable asking questions and expressing concerns to her, and she always validated my feelings. She was very easy to get along with and I appreciate everything she has done for us. Would highly recommend...canceled my first egg retrieval cycle because my follicles were responding well to the medications (Gonal and Cetrotide). Knowing that my insurance does not cover the procedure, she canceled the cycle and asked me if I was ok trying again the next month. It was a great decision because we had an extremely successful cycle the next month (she added a mix of Gonal and Menopur) and I only had to do one egg retrieval.
Overall, the [Kofinas Fertility Group] clinic was great. At times, it was difficult to get in touch with the financial department and I had to call a few times, but eventually got a callback or got through to them. The women working at the front desk were very knowledgeable and helped to answer any questions I had to the best of their ability...Dr. Montes always made me feel comfortable and I truly trusted her. She is clearly passionate about her work.
How was your experience with Melissa Montes at Kofinas Fertility Group?
Melissa Montes was extremely professional and personable. I felt comfortable asking questions and expressing concerns to her, and she always validated my feelings. She was very easy to get along with and I appreciate everything she has done for us. Would highly recommend!
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
My only surprise was not knowing that egg retrieval cycles could be cancelled, so I would make sure to ask about that before starting a cycle!
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
Dr. Montes always made me feel comfortable and I truly trusted her. She is clearly passionate about her work.
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
Melissa Montes canceled my first egg retrieval cycle because my follicles were responding well to the medications (Gonal and Cetrotide). Knowing that my insurance does not cover the procedure, she canceled the cycle and asked me if I was ok trying again the next month. It was a great decision because we had an extremely successful cycle the next month (she added a mix of Gonal and Menopur) and I only had to do one egg retrieval.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Cristina Matamoros)
Cristina was fantastic! She had consistent positive energy and always made me feel good about my results. She made sure to let me know about any medication changes and update me with important information. She also showed me how to administer injections.
Describe your experience with Kofinas Fertility Group.
Overall, the clinic was great. At times, it was difficult to get in touch with the financial department and I had to call a few times, but eventually got a callback or got through to them. The women working at the front desk were very knowledgeable and helped to answer any questions I had to the best of their ability.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
I was extremely fortunate and thankful that monitoring hours were early, so I did not have to take time off of work. I was typically seen with plenty of time to be on time to work if I arrived early enough.
Describe the costs associated with your care under Melissa Montes at Kofinas Fertility Group.
Egg retrieval was 16K which included one embryo transfer. I paid close to 4K for a required dilation and curettage procedure. I paid $1200 for embryo cryopreservation. I paid a $55 co-pay each visit through insurance. Insurance covered some of my medication costs, but I probably paid overall a couple of thousand dollars for medications. I also paid around 5K for the genetic testing of embryos. I might be leaving something out!
What specific things went wrong at Kofinas Fertility Group?
  • Provided conflicting information
Describe the specific things that went wrong at Kofinas Fertility Group.
My only issue was when the laboratory called me to let me know that I would be receiving a letter asking me decide what to do with any abnormal embryos. They gave me an inaccurate embryo count, which was concerning. They apologized for the mixup. I had no other issues.
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
2016 - 2022, Successful
NPS
10
NPS
10
Age 31 - 37
2 IUI
2 IVF
Donor Sperm
PCOS
Uterine Fibroids
Income $100K - $199K
1st of 2 Docs
2 IUI With Other Docs
Donor Sperm With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Montes took the time to get to know us as a couple and a family. She is warm and caring when explaining procedures and risks. She is empathic and is open to answering many questions...She is very knowledgeable, and has performed most of our procedures. She performed my partner’s myomectomy and egg retrieval, and then the embryo transfer to me. All of these procedures went smoothly and were successful...
The nurses [at Kofinas Fertility Group] that assisted Dr. Montes were kind, caring, and very friendly. The communication with the nurse coordinators was sometimes difficult. We often had to wait a long time to get a call back and the conversations felt rushed...centrally located, easily accessible with many subways. It is a modern and clean office space. The doctors are friendly and committed to delivering the best treatments to help you get pregnant...
How was your experience with Melissa Montes at Kofinas Fertility Group?
We love Dr. Montes. She is very knowledgeable, and has performed most of our procedures. She performed my partner’s myomectomy and egg retrieval, and then the embryo transfer to me. All of these procedures went smoothly and were successful.These resulted in our first born. She has also helped us through IUIs and IVF for our second and current pregnancy. We trust her skills and knowledge, and she treats us like family.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
She is always busy, doing appointments and surgeries, so it is helpful to write down your questions before each visit. Don’t be afraid to question and push back if you are unsure about a procedure.
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
Dr. Montes took the time to get to know us as a couple and a family. She is warm and caring when explaining procedures and risks. She is empathic and is open to answering many questions.
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
We did IUIs, and did many blood tests before then, including genetic testing. When the last IUI resulted in a miscarriage, she suggested testing the tissue to find out if it was due to a genetic anomaly (it was). When we decided to switch to IVF, she suggested a hysteroscopy, which did not reveal any issues. She also suggested a laparoscopy and a mock IVF trial, which we declined. She also ordered a blood test to for metabolic and clotting disorders. Thanks to this, they found I have a clotting disorder and needed to take extra medications. For the IVF and transfer, we used Menopur, Gonal, Cetrotide, progesterone suppositories, progesterone oil injections, Lovenox, antibiotics, and Estradiol (we are probably forgetting some). For my metabolic and clotting disorder I also took additional medication.
How competent was Melissa Montes at LGBTQ+ care?
Dr. Montes always made us feel welcome. More than just being respectful, she has always been warm, affirming, and caring.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nurses that assisted Dr. Montes were kind, caring, and very friendly. The communication with the nurse coordinators was sometimes difficult. We often had to wait a long time to get a call back and the conversations felt rushed.
Describe your experience with Kofinas Fertility Group.
It is centrally located, easily accessible with many subways. It is a modern and clean office space. The doctors are friendly and committed to delivering the best treatments to help you get pregnant. Without a doubt, it has been a great experience for us and we recommend the clinic to all of our friends. One area they can improve is communication. We often had to wait or call back repeatedly whenever we needed to talk with the doctor and/or nurses. This was frustrating and time consuming.
Describe Melissa Montes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Dr. Montes strongly believed in a single transfer, and so did my spouse.
What specific things went wrong at Kofinas Fertility Group?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 36
2 IVF
Anovulation
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I can’t begin to express my gratitude to Dr. Montes...for giving me the ability to get pregnant with my baby boy. I was devastated when I wasn’t getting pregnant on my own and Dr. Montes ordered an extremely thorough lab workup on me to determine exactly what my fertility issue was. She remained calm and encouraging throughout my treatment. When I had a bad reaction to one of the medications, we were able to pivot seamlessly to another method of administering the medication.
the team at Kofinas know how to get you pregnant, and they operate with kindness and compassion that I will never take for granted. I know when I’m ready to have my second child, I will be so thrilled to have Dr. Montes and the incredible doctors and nurses at Kofinas managing my care...The wait times to be seen in the morning can be extremely long, especially if you aren't one of the first people to arrive. Otherwise, the staff is wonderful and very invested in patient care. By rotating drs, you are able to be seen by the entire staff.
How was your experience with Melissa Montes at Kofinas Fertility Group?
This review is long overdue. I can’t begin to express my gratitude to Dr. Montes and the entire team at Kofinas for giving me the ability to get pregnant with my baby boy. I was devastated when I wasn’t getting pregnant on my own and Dr. Montes ordered an extremely thorough lab workup on me to determine exactly what my fertility issue was. She remained calm and encouraging throughout my treatment. When I had a bad reaction to one of the medications, we were able to pivot seamlessly to another method of administering the medication. Going through fertility treatments (early wake-up’s, almost daily check in appointments, repeated blood testing, surgeries, injections, etc.) is mentally and physically draining - but the team at Kofinas know how to get you pregnant, and they operate with kindness and compassion that I will never take for granted. I know when I’m ready to have my second child, I will be so thrilled to have Dr. Montes and the incredible doctors and nurses at Kofinas managing my care.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
There are often long wait times in the morning but this is not Dr. Montes' fault.
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
Dr. Montes was always cautiously optimistic when speaking to me. Her compassionate care, humor, and sense of genuine interest in my life was essential as I went through the difficult and often painful IVF process.
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
I had 2x retrievals. The first only resulted in 1x genetically normal embryo and I was devastated. The second round was far more successful and significantly easier to get through. I had an unusual and horrible reaction to the progesterone in oil injections (high fever, extreme pain) after the transfer and Dr. Montes changed the protocol for the progesterone.
Describe your experience with the nursing staff at Kofinas Fertility Group.
Loved the nursing staff. Everyone was extremely kind and responsive.
Describe your experience with Kofinas Fertility Group.
The wait times to be seen in the morning can be extremely long, especially if you aren't one of the first people to arrive. Otherwise, the staff is wonderful and very invested in patient care. By rotating drs, you are able to be seen by the entire staff.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Monitoring appointments are during a specific set number of hours in the morning. The wait times can be a hour+ on certain days. You rotate drs so you see everyone at the practice.
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5