Verified
Verified
This patient has provided documentation of treatment at this clinic.
2021 - 2023, Successful
Dr Thornton is one of my favorite doctors. He was so compassionate and honestly tried his best to give me a child. We had success on our first try with him but it ended in a second trimester loss. Since that loss I had 2 failed transfers and my surrogate had an 8 week miscarriage with no heartbeat. Unfortunately after 4 transfers with no baby we need to move on...He will try his very best to give you a baby. He’s honestly really cares.
The [Global Fertility and Genetics] clinic is a boutique type clinic. They specialize with the Asian population coming over to the US. I had paid out of pocket costs for most of my treatment totaling $45,000. They do not give any cash discounts or military discount like all the other clinics I had gone to. The clinic would not reimburse me for their error on the medication discrepancy. I had emailed four times asking to speak with HR and they never responded. Their prices constantly were changing with no warning. The price for a transfer had gone up $500 within 6 months (mid year) and I never got a notice. I honestly would not go back and would not recommend anyone to the clinic.
How was your experience with Melvin Thornton at Global Fertility and Genetics?
Dr Thornton is one of my favorite doctors. He was so compassionate and honestly tried his best to give me a child. We had success on our first try with him but it ended in a second trimester loss. Since that loss I had 2 failed transfers and my surrogate had an 8 week miscarriage with no heartbeat. Unfortunately after 4 transfers with no baby we need to move on.
What's one piece of advice would you give a prospective patient of Melvin Thornton at Global Fertility and Genetics?
He will try his very best to give you a baby. He’s honestly really cares.
During treatment, were you treated like a number or a human with Melvin Thornton at Global Fertility and Genetics?
The nurses and doctors always knew who I was when I walked into the office. They called and emailed me by name. When I walked into the office with my husband or mom Dr Thornton would hug us.
Describe the protocols Melvin Thornton used in your cycles at Global Fertility and Genetics and their degree of success.
My lining didn’t cooperate after our second trimester loss but he always tried to add in estrogen. The lining grew after additional estrogen. However, I wish he would have tried a natural cycle to see if my body can do it by itself since we knew it wasn’t reacting to estrogen.
Describe your experience with your nurse at Global Fertility and Genetics. (Assigned nurse: Maria)
The nursing staff in the beginning were on top of everything. However, on my 5th egg retrieval they gave me a wrong dosage for a drug that I had to pay out of pocket for. I had emailed three times to verify the dosage as it didn’t seem right and they confirmed it was correct. The day before retrieval when they were telling me to take my last shot the dosage was different. I then emailed saying this isn’t the dose I was taking. I was taking 10units instead of 100units so very different dosages. I was so annoyed.
Describe your experience with Global Fertility and Genetics.
The clinic is a boutique type clinic. They specialize with the Asian population coming over to the US. I had paid out of pocket costs for most of my treatment totaling $45,000. They do not give any cash discounts or military discount like all the other clinics I had gone to. The clinic would not reimburse me for their error on the medication discrepancy. I had emailed four times asking to speak with HR and they never responded. Their prices constantly were changing with no warning. The price for a transfer had gone up $500 within 6 months (mid year) and I never got a notice. I honestly would not go back and would not recommend anyone to the clinic.
Describe your experience with your monitoring appointments at Global Fertility and Genetics.
When I did monitoring appointments at the office it was always quick and on the scheduled time. However, living in California and traveling multiple times to NY for monitoring was too much. I ended up doing monitoring in my state and just traveled for the procedures.
Describe the costs associated with your care under Melvin Thornton at Global Fertility and Genetics.
We paid out of pocket for majority of the treatment and surrogacy. We paid over $45,000. They never gave any cash discount or military discount. I ended up getting a job just for the insurance. But billing still tried to charge me for testing even though insurance covered it.
Describe Melvin Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Global Fertility and Genetics.
I’m a very petite person who immune issues. I also don’t make many embryos so we couldn’t afford to transfer more than one embryo in the result of losing two. I also can’t carry more than 2 babies so if an embryo split we would need to do fetal reduction.
What specific things went wrong at Global Fertility and Genetics?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to call with results
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Global Fertility and Genetics.
You need to double check everything with this clinic. As a patient I shouldn’t need to double check medication dosages to make sure I’m getting the correct dose. Even when I did double check three times they said it was correct but the day before retrieval wrote a different dose. This was a critical drug to help egg quality on my 5th retrieval and now I will never know if it worked or could have yielded more embryos.