Michael Doody

I called the day before an IUI appointment to see if and how much I had due on my account to pay before treatment (protocol). A few days before it was $30, Heidi (my main point of contact with my account) was busy. So the front desk manager took my call. She asked for my name and then told me my account was in collections for $500 and would not be able to let me do my IUI the following day. I explained to her that she had to have me mixed up with someone else and that I was just there with only $30 due. She would not listen nor did she care. I tried to talk to the doctor and anyone else u til she hung up on me. I call my husband in tears right after when she calls me back and finally asks to confirm my birthday. She then realized that she was looking at the wrong account and apologized. I did explain again how I told her that she was mistaken and she didn’t listen. She called me again to apologize again, which I told her it was fine, and got off the phone. The next day comes and she pulls me in the office to apologize again while crying which of course got me crying and upset yet again right before my IUI. My husband and I both were irritated that the situation would not go away and then I’m worked up yet again. As for medicine not being called in, that happened once and then they acted like it was no big deal to push the entire protocol back a day. Why have a set protocol if it just changes?

The clinic wants failed to call my prescription for Clomid in. I had to remind them and pressure them to call it in before I went out of town on business. We had to monitor our cycle ourself and pretty much create our treatment plan our self. This involved reminding the clinic of our needs rather than letting the professionals tell us what we needed to do.

After one cycle I was put on progesterone. Nobody told me it would delay my period so when testing time came I was anxious because I was getting negative tests but my period was several days late.

There should have been written instructions with the HCG shots given the clinic requires different dosing than is given by the company that sends you the shot (only using 1cc of saline rather than all 3cc provided). I mixed according to instruction given with the shot and did not find out until next cycle that I had not given the shot properly.

I called to get lab results and they were unable to locate them. Very frustrating during a cycle when certain things need to happen on certain days.

Lab results were not passed along and I had to cal and get them.